What is our primary use case?
It is generally used for the data integration between multiple ERPs. We have ERPs, and then we have third-party exchanges that sell products. The third parties are partnered up with some of the customers, so they create deeds, and we pull in orders and quote requests.
We're trying to get to the latest version. We're two revisions behind right now. It is a local install.
It is on-prem, and we're trying to get to all-cloud. We do use the cloud for configuration, but we deploy it to the agents locally. We're using the cloud instance of Informatica to deploy to, and we're currently on Azure.
What is most valuable?
In the latest version, I like the outlay of the business roles creation. I like seeing that visualization as you're building it, as opposed to going through metatables or XML mappings. We liked that piece, and it makes it more intuitive for the business.
Its GUI interface definitely helps visualize what we're trying to accomplish. There is always a disconnect between IT and the business, and it helps in creating the feeds that follow the business process flows with some of the types involved with the business.
It is so broad in what it can do. Their services have expanded beyond what they originally built it out to be. The best thing I like about it is that each time they add a new service to the platform, it easily integrates with the core, which is really nice.
What needs improvement?
The biggest pain point for us is the documentation. Typically, you have to go through knowledge forums and knowledge groups to find out about the syntax issues for interfacing with new products. Typically, you've got to deal with someone who has been through the pain before. Their documents are not really up to date with current innovations happening in the industry. As big as they are, you can't really expect it, but that's our pain point.
For how long have I used the solution?
We've been using this solution for about four years.
What do I think about the stability of the solution?
We love it. It is very stable. It is probably the best thing we've seen in a while.
What do I think about the scalability of the solution?
It can out scale our ERP. So, scalability is not an issue for us. However, it can overload our system, but that is not related to the scalability of MDM. It is related to the scalability of the system it feeds.
We have five business roles that are using it, and there are two admins who are supporting it. Basically, it is supporting an environment of about 5 billion in revenue. That's a lot for that amount of revenue. It is a lot of people.
We're trying to extend or expand more modules. We have MDM, and we're going into Supplier 360 and Product 360. We found that it is the most robust platform to integrate with our e-commerce platform. Basically, we have four different e-commerce realms, and we're going to consolidate them. So, Informatica helps with the supplier stuff coming in, harmonizing the data, propagating it out to the sites. In the future, the four sites are going to be combined and consolidated into one site, and then we'll be dealing with four different ERPs, and Informatica will be very key in that as well.
How are customer service and technical support?
Their technical support is excellent. Whenever we had issues, they were pretty quick to respond. There was never an issue in finding them. The longest we had to wait for getting a resolution was a couple of hours.
Which solution did I use previously and why did I switch?
I walked into this, so I don't know what they had before.
How was the initial setup?
I wasn't involved with its setup.
What's my experience with pricing, setup cost, and licensing?
It is expensive. That's probably the biggest drawback. The business has heartache paying the license, but that's mainly because they don't realize what value it brings. The key thing about the MDM solution is that it is in the backend, and no one sees what it is actually doing. You don't know it is a problem until it is not there.
What other advice do I have?
I would advise making sure that you have a very well-defined design before you decide you need an MDM. In our case, after MDM was in place and we turned it on, we realized that there are other processes that we needed to refactor for the purpose of MDM, which extended the rollout. This was not an MDM issue. It was a process issue in the business. That's why you need to make sure that the design is well defined. It helps to have their partners involved as well. We're dealing with Informatica consulting today to help design a Supplier 360 portal.
It is hard to find people who are well versed in Informatica. It is hard to pluck one out of the place. You've got to go and poach for them. They're not out there open and looking for jobs.
I would rate Informatica MDM an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.