What is our primary use case?
We primarily use the solution for data integration as well as application integration.
Currently, we have a multiple-source system. With Oracle ERP, it's very hard to pull data from Oracle ERP, since it's API based. Therefore we have to make use of Informatica Application Integration to pull data from Oracle ERP.
We are pulling our supplier information, customer data, and data for projects related to information.
What is most valuable?
It's a beautiful tool. It eliminates the use of a third party or some other tool as it provides beautiful functionality.
In an earlier version, when we are working with an on-premise tool, it was hard since we had to concentrate on the configuration, et cetera. However, now, when we are working with the cloud, most of the time it's very easy to handle.
Data integration happens seamlessly and is pretty fast.
The application integration will give you more flexibility when dealing with APIs.
Every week, we seem to get notifications of new features and updates. They are always trying to improve the product.
What needs improvement?
When we're dealing with huge amounts of data, we need to reach out to Informatica. There are some kinds of API records that we need to modify configurations for.
Application integration, as compared to data, is a bit slow, and it can't handle millions of records.
There could be a lot more application integration. Like data integration, we find there are a lot of places where we can go ahead and improve performance. When it comes to application integration as a developer, we don't have that much flexibility. We have constraints. Our hands are tied, and we can't do anything. We need to speak with either the target system or the core system and say, "Okay, do this thing."
For how long have I used the solution?
I've been working with the solution for more than two years.
What do I think about the stability of the solution?
It is a stable, reliable product. Sometimes there is a bug or a cache issue. We might get an error when connecting and when that happens, we reach out to support. We find it's a pretty common issue. It might be a glitch.
What do I think about the scalability of the solution?
It is very scalable. We have some challenges around application integration, and that requires speaking with support. We tell them we need to change a configuration to a specific size. They can assist us when that happens. That's only for application integration, not data integration. With the cloud, we can easily handle millions of records of data.
A variety of people use the solution in our company. There are 50 to 500 users, approximately.
How are customer service and support?
Technical support seems to take their time in responding. We'd like a faster reaction time. Sometimes it takes one to two days to get a response.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We did not previously use a different solution. Currently, we're working with data and application integration with Informatica only.
How was the initial setup?
We've mostly dealt with on-premises deployments. As a developer, most of the time, we face a lot of challenges, which are overcome when it comes to Informatica Cloud. Informatica Cloud is much more convenient, as well as fast, and gives good performance as well. With the cloud, we don't have to install software and there aren't any dependencies. It's much more convenient and easy with Informatica Cloud.
The deployment hardly takes more than a few minutes.
When it comes to the cloud, there is no maintenance necessary. Informatica takes care of any support tasks. They do the updating, et cetera, as well.
What about the implementation team?
We handled the initial setup in-house. There were no third parties involved in the deployment process.
What was our ROI?
We have not looked at ROI.
What's my experience with pricing, setup cost, and licensing?
The solution is subscription-based. Users are charged based on how many resources are used.
The pricing is pretty good. I'd rate it 8.5 to nine out of ten.
Which other solutions did I evaluate?
We did not evaluate any other solutions previously. Our client already had this as a pre-existing tool and did not want to switch.
What other advice do I have?
I'm working with the latest version of the solution.
Informatica is a stable, easy tool. New users should go and explore it. There is improvement required in Informatica Application Integration; not the cloud.
I'd rate the solution eight out of ten. We're quite happy with the product.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.