JumpCloud Reviews

Name: JumpCloud
Brand: JumpCloud
Rating: 4.3 (16 reviews)

4.3 out of 5

16 reviews
100% willing to recommend

What is JumpCloud?

JumpCloud enables organizations to manage devices, users, and applications across platforms like Windows, Mac, Linux, iOS, and Android. It offers centralized authentication, identity and access management, single sign-on, directory services, security policy enforcement, and cloud service integration.

Get the JumpCloud Buyer's Guide and find out what your peers are saying about JumpCloud, Microsoft Entra ID, Okta Workforce Identity and more!

JumpCloud is the #2 ranked solution in top Active Directory Bridge solutions, #2 ranked solution in top Cyber Asset Attack Surface Management (CAASM) solutions, #6 ranked solution in top Identity and Access Management as a Service providers, #7 ranked solution in top Enterprise Password Managers, #8 ranked solution in top Single Sign-On (SSO) solutions, #8 ranked solution in top Identity Management (IM) solutions, and #10 ranked solution in top ZTNA services. PeerSpot users give JumpCloud an average rating of 8.6 out of 10. Based on the analysis of the 16 most recent JumpCloud reviews, the overall sentiment is positive, with a sentiment score of 8.0. (Among the highest in the category). JumpCloud is most commonly compared to Microsoft Entra ID: JumpCloud vs Microsoft Entra ID. JumpCloud is popular among the large enterprise segment, accounting for 42% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 816,406 peers since 2012

Featured reviews

Richard Hickson

Founder & Managing Director at HelpFully IT

It depends on what you're using at the moment. From my point of view, when I deployed JumpCloud for one of my clients, it was a case of getting the users into the JumpCloud platform and then enrolling their machines and tying the two together. So, it was relatively straightforward, but I understand that some deployments can be more complicated, such as if you're using Azure AD, etc. They're not impossible, but they just need a bit more planning than if you're using standalone machines. The number of people required for deployment depends on how many end users you're deploying it to. I've deployed it for a bunch of different companies. Some of the companies had 70 people, and I did it on my own. It generally takes half an hour per machine. The duration depends on how many machines you've got, what state the machines are in, and whether the machines need updating or anything like that. It's a SaaS product. It doesn't require any specific maintenance. The agent updates itself on all the machines, and it just keeps everything up to date on its own.

Read full review

Aaron D Geister

Atlassian Administrator at MarkForged, Inc.

The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better. We had a feature board at one time for requests for features to Jumpcloud. I know Jumpcloud is not an RMM tool, but I think it's very close. It's close to being your whole IT department's one-stop shop. The only thing they're missing is a remote connection tool to its endpoints, alert, and monitoring. I want to be able to build my own package deployments and then run them for updates and some other operations. They have good capabilities, but you can't host your files. I would like them to either drop the file limitation or increase it to larger file sizes. This would allow us to be able to host and build out strictly from JumpCloud because right now you have to have an S3 bucket or some other place to load the file data from to do it. Whenever you're scripting, it can be a headache to have to deal with. It would be a large benefit if they allowed us to host our files on their system for deployment.

Read full review

Jamin Thomas

IT Manager at Institute for Human Services

Do your research on the product and figure out if it's going to be a solution that your organization is going to utilize, and make sure it's right for your company. You can try JumpCloud for free. You can try it on one device or up to 10 devices for free without signing up. I would rate JumpCloud at ten on a scale from one to ten because of the price, ease of implementation, availability of information regarding implementation, such as videos and articles, and scalability. It's easy to go up or down as per the needs of the organization.

Read full review

JumpCloud mindshare

Product category:

As of November 2024, the mindshare of JumpCloud in the Single Sign-On (SSO) category stands at 2.9%, down from 3.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Single Sign-On (SSO)

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Device management, single sign-on capabilities, integration with Microsoft 365 and Google Workspace, policy management, and Radius authentication are highly prized. JumpCloud's interface is intuitive, allowing easy setup for devices and users. Extensive application integrations, centralized management, scalability, and strong security features enhance its value. Users appreciate streamlined onboarding and offboarding, remote access, script execution, and multi-factor authentication.

"The product enables device management."
"Scalability-wise, I rate the solution a ten out of ten."
"I am impressed with the product's remote access which allows admins to control endpoints which is a timesaver."

Room for Improvement

JumpCloud needs improvements in alert capabilities for high CPU/RAM and disk issues, more MDM features for Windows and Apple devices, better synchronization with Office 365, multi-tenant features, extended cloud storage, support for network printers, easier user querying, integration with more devices and operating systems, enhanced API reliability, asset management, improved user interface, and FedRAMP compliance. More customization options and multi-factor authentication are also needed.

"Support is not good enough."
"For improvement, the tool should introduce more customization options."
"The product needs to create its own self-service feature which has been requested by all the admins in the community."

ROI

Many organizations found that JumpCloud saves significant labor, resulting in cost savings. While some did not see a tangible return, many acknowledged reduced burdens and improved user identity management. Others observed benefits in data tracking and HIPAA compliance. Regularly billed services made the investment manageable. Most users rated the return favorably, often rating it highly, with specific mentions of easing operational burdens and centralizing system access.

Pricing

JumpCloud's pricing model has evolved and can vary significantly. Costs range from $2 to $25 per user per month, depending on the features and services selected. The complete platform, averaging around $15 to $18 per user per month, often provides superior value for businesses. Enterprise subscriptions can cost over $135,000 annually. Despite recent price increases, JumpCloud remains competitive, especially against other directory services, due to its all-in-one package and straightforward pricing on their website.

"The solution is pretty expensive."
"I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive."
"JumpCloud's monthly license costs around $25 for the complete solution."

Popular Use Cases

JumpCloud is primarily used for managing devices, users, and third-party applications through single sign-on. It supports identity and access management, integration with G Suite and Office 365, centralized authentication, and directory services. Small businesses and sectors like public health use it to replace on-premise Active Directory, enforce policies on systems, manage SSH access to AWS environments, and execute on-demand jobs. It also supports zero-trust network access and cloud-based authentication.

Service and Support

JumpCloud's support is praised for being responsive and helpful. Users appreciate quick resolutions, professional guidance, and personal-level assistance. Initial issues have reportedly improved over time. Integration and technical teams are noted for their expertise and clarity. Some encountered minor difficulties, but overall, support material and forums are useful. A small number had unresolved issues, but many rate the support highly, emphasizing the value of customer care.

Deployment

JumpCloud's initial setup is generally straightforward and easy, with excellent documentation and tutorial videos available. The setup can be completed quickly, often in under half an hour, but complexity may increase based on factors such as existing systems, number of users, and specific requirements like two-factor authentication. Despite some users experiencing longer setup times due to organizational constraints, users consistently praise JumpCloud's flexibility and ease of integration with other platforms such as Google Workspace and Office 365.

Scalability

JumpCloud is highly scalable, fitting small to large enterprises with ease. Users note its adaptability, supporting up to thousands of employees without issues. Adding users is simple, and it uses cloud infrastructure for flexibility and capacity. Cost increases with scale, but performance remains stable. Companies appreciate its capability to handle significant user bases and organizational levels smoothly. Various businesses report seamless operations even when scaling down or expanding user numbers rapidly.

Stability

JumpCloud has been described as highly stable, with many praising its reliability and minimal downtime. Users mention occasional outages but note JumpCloud's efforts to address issues and improve. Scheduled maintenance is reported as straightforward and brief. Users rate stability between seven and nine out of ten, and many highlight the company's responsive and personal customer service. Despite some past outages, JumpCloud is seen as consistently functional and dependable.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our JumpCloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

17%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Retailer

Government

Educational Organization

Real Estate/Law Firm

University

Media Company

Healthcare Company

Non Profit

Energy/Utilities Company

Insurance Company

Recreational Facilities/Services Company

Performing Arts

Construction Company

Outsourcing Company

Wholesaler/Distributor

Hospitality Company

Pharma/Biotech Company

Legal Firm

Transportation Company

Consumer Goods Company

Compare JumpCloud with alternative products

Learn more about JumpCloud

Organizations leverage JumpCloud for its robust device management, policy management, and seamless integration with applications such as Microsoft 365 and Google Workspace. Its flexibility, stability, scalability, and ease of use make it a strong choice for managing business directories, executing scripts on-demand, synchronizing system access, and implementing mobile device management. Key features include remote access, Windows Out of Box Experience, strong authentication and authorization controls, centralized user and device management, efficient onboarding and offboarding processes, and extensive security and reporting features.

What are the most important features?

Device Management: Centralized control over devices across multiple platforms.
Single Sign-On: Simplified access to multiple applications with one set of credentials.
Policy Management: Enforcement of security policies across different systems and devices.
Application Integration: Integration with major applications like Microsoft 365 and Google Workspace.
Remote Access: Secure remote access capabilities for users.
Script Execution: Efficient execution of scripts and job scheduling across systems.
Comprehensive Reporting: Detailed security and activity reports to help monitor and manage access.

What benefits or ROI should be considered?

Flexibility: Adaptable to different business needs and environments.
Stability: Reliable performance with minimal downtime.
Scalability: Easily scales to accommodate growing user and device numbers.
Ease of Use: User-friendly interface supports efficient management tasks.
Enhanced Security: Strong controls and policy enforcement reduce security risks.
Streamlined Processes: Simplified onboarding and offboarding processes increase efficiency.

In specific industries, JumpCloud is utilized to manage a wide array of tasks such as automating administrative functions in healthcare, ensuring secure access to sensitive data in finance, and supporting remote work needs in technology sectors. Its ability to integrate with diverse platforms and provide centralized control makes it suitable for managing complex IT environments.

JumpCloud was previously known as Resmo.