ManageEngine ServiceDesk Plus Reviews

As a reseller and integrator, I help clients implement this solution.

Overall, I've been satisfied with the product.

The solution overall has been quite stable. The performance has been good.

I've found the product to be scalable. You can expand it if you need to.

I want friendly training courses without their ITSM ServiceDesk Plus. I'd like to understand more technical features due to the fact that I want to teach globally. I understand all the questions in the search engine. I want to find more technical information about the product.

I have only been working with the solution for four months. It hasn't really been that long just yet. It's a solution that's still quite new to me.

The solution is stable. It doesn't crash or freeze. It's very reliable in terms of performance. There are no bugs or glitches.

The solution has been scalable. If a company needs to expand it, it can do so easily.

Technical support has been okay. It's good. However, sometimes it takes longer to answers some questions. I want to be able to save for all my messages to have them on hand.

I did not previously work with any similar products.

We can implement the solution for our clients.

I'm not involved in the licensing of the solution. I have no idea how much the cost is. I couldn't say if it's reasonable or more on the expensive side.

I'm a reseller and a solution integrator.

I do plan to continue to use this solution.

For others considering this solution, I would advise them to look for tools that are easy to use and implement. It's a good idea to do a POC so you can try things out, and make some mistakes, and learn a bit about what is being implemented before taking anything live.

In general, I would rate the solution at an eight out of ten.

The most valuable feature it that it is ITIL compliant.

IT request management has improved over the years. This product supports all process-related IT requests from users and operational management of the IT infrastructure.

There could be some improvement regarding integration with other platforms like Sharepoint.

We have been using the solution for eight years.

We did not encounter any issues with stability.

We did not encounter any issues with scalability.

We did not need much support, except on a few occasions. I would give technical support a rating of 9/10.

We switched from the previous solution because they were not ITIL compliant. That meant that we had to use more than one product.

The initial setup was straightforward, if you are prepared with clear processes and information that the implementation needs.

Pricing and licensing of this product are more convenient than other products.

We evaluated LANDESK, some internal developments, and Sharepoint features.

Be prepared with your processes first, then implement the product.