ManageEngine ServiceDesk Plus Reviews

This product is our helpdesk solution and we use it for call logging and management.

The most valuable feature is its ease of use.

The documentation could be improved.

We have been using ServiceDesk Plus for almost one year.

This is a stable product.

I have not been in contact with technical support, although my understanding is that it is fine and we are satisfied with it.

In summary, this is a good product and I recommend it.

I would rate this solution an eight out of ten.

The most valuable feature it that it is ITIL compliant.

IT request management has improved over the years. This product supports all process-related IT requests from users and operational management of the IT infrastructure.

There could be some improvement regarding integration with other platforms like Sharepoint.

We have been using the solution for eight years.

We did not encounter any issues with stability.

We did not encounter any issues with scalability.

We did not need much support, except on a few occasions. I would give technical support a rating of 9/10.

We switched from the previous solution because they were not ITIL compliant. That meant that we had to use more than one product.

The initial setup was straightforward, if you are prepared with clear processes and information that the implementation needs.

Pricing and licensing of this product are more convenient than other products.

We evaluated LANDESK, some internal developments, and Sharepoint features.

Be prepared with your processes first, then implement the product.