Microsoft Dynamics CRM Reviews, Competitors and Pricing

reviewer1736187

Administrative Assistant at a wireless company with 11-50 employees

Feb 9, 2022

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CRM that integrates well with other systems and provides control of process from end to end

Pros and Cons

"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."

"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."

What is most valuable?

The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features.

What needs improvement?

This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments.

For how long have I used the solution?

We have been using this solution for 5 months. The setup took one year.

How was the initial setup?

The initial setup is not straightforward. It took a year to configure Dynamics because it's not very intuitive. We had to hire assistance for certain parts of the setup.

Buyer's Guide

Microsoft Dynamics CRM

November 2024

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What other advice do I have?

This solution integrates well with other systems.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.