Microsoft Dynamics CRM Reviews, Competitors and Pricing

it_user6246

Partner at a insurance company with 51-200 employees

Apr 30, 2013

Download

Licenses are cheap if you are a Microsoft shop, but cost of ownership is high.

What is most valuable?

Licenses are cheap if you are a Microsoft shop, easy to to customize.

What needs improvement?

Chunky, UI isn't great, requires a lot of customization - so cost of ownership is high, feels like Salesforce is probably a better overall bet.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user3870Senior Manager of Engineering with 1,001-5,000 employees

Report as inappropriate

Jun 6, 2013

How is salesforce a better choice?

Microsoft Dynamics is the best solution for any organization. With Microsoft deploying cloud hosting even SMEs can afford and benefit from the features MS CRM has to offer on a pay per user licence. Also MS CRM is cheaper than Salesforce!

Salesforce may have more features available but actually how useful are the additional features?

Wissam

reviewer1805982

Solution architect at a tech services company with 51-200 employees

May 15, 2022

Download

Reliable, straightforward installation, and affordable

Pros and Cons

"Microsoft Dynamics CRM is a stable solution."

"Microsoft Dynamics CRM could improve by being more user-friendly."

What is our primary use case?

I use Microsoft Dynamics CRM for direct pipeline sales and for administration tools to keep the whole sales environment together.

What needs improvement?

Microsoft Dynamics CRM could improve by being more user-friendly.

For how long have I used the solution?

I have been using Microsoft Dynamics CRM for approximately 10 years.

What do I think about the stability of the solution?

Microsoft Dynamics CRM is a stable solution.

What do I think about the scalability of the solution?

We have approximately 1000 people using this solution in my organization. Our whole is using the solution.

How are customer service and support?

We have had some issues with the solution but they have been normal issues and the support has been fine.

How was the initial setup?

Microsoft Dynamics CRM's initial installation difficulty depends on the organization, but customizing, will take one to ten days.

What's my experience with pricing, setup cost, and licensing?

Microsoft Dynamics CRM is very affordable if you use the yearly subscription.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide

Microsoft Dynamics CRM

December 2024

Free Report: Microsoft Dynamics CRM Reviews and More

Learn what your peers think about Microsoft Dynamics CRM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

DOWNLOAD NOW

824,053 professionals have used our research since 2012.

reviewer1736187

Administrative Assistant at a wireless company with 11-50 employees

Feb 9, 2022

Download

CRM that integrates well with other systems and provides control of process from end to end

Pros and Cons

"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."

"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."

What is most valuable?

The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features.

What needs improvement?

This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments.

For how long have I used the solution?

We have been using this solution for 5 months. The setup took one year.

How was the initial setup?

The initial setup is not straightforward. It took a year to configure Dynamics because it's not very intuitive. We had to hire assistance for certain parts of the setup.

What other advice do I have?

This solution integrates well with other systems.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.