I mostly use the solution on the cloud for CRM purposes.
Project Assistant with 51-200 employees
Good tech support and an easy setup allows for a dynamic workflow and good integration with other Microsoft products
Pros and Cons
- "Technical support is completely good."
- "Dynamic's management could be improved. The tech management should have better technical capabilities."
What is our primary use case?
What is most valuable?
Microsoft Team allows for a very dynamic workflow and integrates well with other Microsoft platforms.
What needs improvement?
Dynamic's management could be improved. The tech management should have better technical capabilities.
For how long have I used the solution?
I have been using Microsoft Dynamics CRM for two years.
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Microsoft Dynamics CRM
January 2025
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832,138 professionals have used our research since 2012.
How are customer service and support?
Technical support is completely good.
How was the initial setup?
The initial setup was easy.
What about the implementation team?
I handled the initial setup on my own.
What other advice do I have?
We make use of the default and customized functions of the solution.
Microsoft products are in the same family as Power BI, RPI and Microsoft Project Management D365.
I rate Microsoft Dynamics CRM as an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a computer software company with 51-200 employees
Customizable and easy to deploy, but requires an SI for effective use.
Buyer's Guide
Microsoft Dynamics CRM
January 2025
Learn what your peers think about Microsoft Dynamics CRM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Administrative Assistant at a wireless company with 11-50 employees
CRM that integrates well with other systems and provides control of process from end to end
Pros and Cons
- "The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
- "This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
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Updated: January 2025
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Agree with the reviewer, as the cost of ownership is high its not suitable for small businesses. Several features are good like Integration with Outlook.