Microsoft Dynamics CRM Reviews

MS Dynamics CRM 2015 release has many exciting features.

Following are a couple of my favorite features in this update.

1. Search

2. Mobile Sales

There are many other exciting features in MS Dynamics CRM 2015 version, promising outstanding customer experiences.

With the Search feature, we are now able to search in Dynamics CRM 2015 in different records or customized records.

With the Mobile Sales feature, we can now create drafts in offline mode and sync it later when we are online.

Enhancing mobile usage of the CRM to other vertical would be good. I believe the MS Dynamics CRM app is a great experience to the sales people. With the mobile app, we can nurture with leads, opportunities and accounts. Although I was looking to get reports, view of all the dashboards and other modules (Settings and Service).

It is good for sales and service maintenance. It has various integration tools.

I am happy with it. If anything, its interface could be improved.

I have been using it for the last four years.

Its stability is good.

Its scalability is good.

Their support is good. I'm happy with that. I would rate them a five out of five.

I have seen 30% to 40% ROI.

It is a good platform for sales and service maintenance. I strongly recommend using it. Many integration tools are available, and various upgrades are coming. Its ROI is also good.

I would rate it a 10 out of 10.

Dynamics is a Customer Relationship Management (CRM) cloud solution. However, previously we mainly installed it on-premise for car dealers.

Microsoft Dynamics CRM has plenty of valuable features.

I have used Microsoft Dynamics CRM within the past 12 months.

Microsoft Dynamics CRM is stable.

I have found Microsoft Dynamics CRM to be scalable.

We have approximately 10 customers that are using this solution.

The installation is straightforward. The average time for installation and commission of the solution is three months.

We have a four-person team of mainly project managers and developers that do the implementation and maintenance of the solution.

The price of the solution is good but could be cheaper.

I rate Microsoft Dynamics CRM an eight out of ten.

We use this solution to track our client's information, plans, and discussions we have with them.

The history of engagement with our customers, including all conversations, has been most valuable when using this solution.

The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client.

We have been using this solution for three years. 

This solution could be more stable. In the beginning it was much less stable, but has since improved and become robust. 

This solution has served our needs but we have not had an excessive number of users so I can't comment on scalability.

We receive quick assistance from the customer service team, but we are a Microsoft gold partner which gives us priority service. 

Positive

I would recommend this solution to others but it does depend on the setup. 

I would rate this solution an eight out of ten. 

I used Microsoft Dynamics CRM for just one or two projects, but it was not for myself. I provided it to clients who need internet automation services.

Microsoft Dynamics CRM is a good tool, but if don't have experience using a CRM solution, you'll need to learn a lot of things which could be difficult to learn. If you've used Excel or something similar, then learning this software could be easier.

This tool needs to be more user-friendly.

Microsoft Dynamics CRM is a stable solution.

Microsoft Dynamics CRM is scalable.

Pricing for this software could be cheaper.

I have pipeline middlemen who sell Microsoft Dynamics CRM as a B2B solution through the web portal, or E-Commerce portal. Clients just need to click on the order form found on the web portal of Microsoft Dynamics CRM.

Microsoft Dynamics CRM is a good software because it has a lot of features. 

I do the automation and email feed, and I check the instruments for clients, but they're not my clients directly. I have no idea on how many people clients need for the deployment and maintenance of this solution. I also don't deal with the Microsoft technical support team.

Microsoft Dynamics CRM is a good tool, so I can recommend it to people who want to start using it.

I'm not sure about the subscription for this solution. It could be a yearly subscription.

I just did one team up development with Microsoft Dynamics CRM, but I'm rating it a seven out of ten.

Our clients mainly use this to manage and maintain customer relationships within the requirements of their business. However, our role is to carry out some custom integration that sets the solution up for our clients to use.

Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business.

We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response.  

We have been working with this solution for a few months.

We have found this to be a stable solution.

The solution is very scalable and very customizable.

The initial setup for the solution is straightforward, but editing it for a customization purposes is a bit complex.

The implementation was carried out in-house, by one person.

The solution is initially built and configured in a sandbox environment. We deploy it in the sandbox, and we can then transfer it into production.

I would rate this solution a 10 out of 10.

I mostly use the solution on the cloud for CRM purposes. 

Microsoft Team allows for a very dynamic workflow and integrates well with other Microsoft platforms. 

Dynamic's management could be improved. The tech management should have better technical capabilities. 

I have been using Microsoft Dynamics CRM for two years.

Technical support is completely good.

The initial setup was easy.

I handled the initial setup on my own. 

We make use of the default and customized functions of the solution.

Microsoft products are in the same family as Power BI, RPI and Microsoft Project Management D365.

I rate Microsoft Dynamics CRM as an eight out of ten.