Microsoft Dynamics CRM Reviews

We use Microsoft Dynamics CRM to record the pipeline and activities.

My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution.

Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard.

I've been using Microsoft Dynamics CRM since I joined the company. I've been using it for around two years now.

Microsoft Dynamics CRM is a stable solution. The stability of the solution is enough for me, and I haven't seen the server being down. So far, Microsoft Dynamics CRM is okay in terms of stability.

My company has a dedicated IT team, specifically an internal MIT team that takes care of issues with Microsoft, so the MIT team is responsible for contacting the Microsoft Dynamics CRM support team.

Before I joined my current company, I used Salesforce CRM.

I'm not aware of the pricing for Microsoft Dynamics CRM.

I'm not an implementer. My role here in the company is presales.

Over a hundred people use Microsoft Dynamics CRM in the company, and it's a solution that's used every day. Users are product managers and people from the channel and delivery teams. I have no information if the company plans to increase usage of the solution.

My advice to people looking into using Microsoft Dynamics CRM is that it's a good solution because if you're in a Microsoft environment, the solution has compatibility with different Microsoft products and features such as Office, Outlook, etc.

My rating for Microsoft Dynamics CRM is eight out of ten.

My company is a customer or user of the solution.

We use this solution to track our client's information, plans, and discussions we have with them.

The history of engagement with our customers, including all conversations, has been most valuable when using this solution.

The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client.

We have been using this solution for three years. 

This solution could be more stable. In the beginning it was much less stable, but has since improved and become robust. 

This solution has served our needs but we have not had an excessive number of users so I can't comment on scalability.

We receive quick assistance from the customer service team, but we are a Microsoft gold partner which gives us priority service. 

Positive

I would recommend this solution to others but it does depend on the setup. 

I would rate this solution an eight out of ten. 

I used Microsoft Dynamics CRM for just one or two projects, but it was not for myself. I provided it to clients who need internet automation services.

Microsoft Dynamics CRM is a good tool, but if don't have experience using a CRM solution, you'll need to learn a lot of things which could be difficult to learn. If you've used Excel or something similar, then learning this software could be easier.

This tool needs to be more user-friendly.

Microsoft Dynamics CRM is a stable solution.

Microsoft Dynamics CRM is scalable.

Pricing for this software could be cheaper.

I have pipeline middlemen who sell Microsoft Dynamics CRM as a B2B solution through the web portal, or E-Commerce portal. Clients just need to click on the order form found on the web portal of Microsoft Dynamics CRM.

Microsoft Dynamics CRM is a good software because it has a lot of features. 

I do the automation and email feed, and I check the instruments for clients, but they're not my clients directly. I have no idea on how many people clients need for the deployment and maintenance of this solution. I also don't deal with the Microsoft technical support team.

Microsoft Dynamics CRM is a good tool, so I can recommend it to people who want to start using it.

I'm not sure about the subscription for this solution. It could be a yearly subscription.

I just did one team up development with Microsoft Dynamics CRM, but I'm rating it a seven out of ten.

Our clients mainly use this to manage and maintain customer relationships within the requirements of their business. However, our role is to carry out some custom integration that sets the solution up for our clients to use.

Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business.

We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response.  

We have been working with this solution for a few months.

We have found this to be a stable solution.

The solution is very scalable and very customizable.

The initial setup for the solution is straightforward, but editing it for a customization purposes is a bit complex.

The implementation was carried out in-house, by one person.

The solution is initially built and configured in a sandbox environment. We deploy it in the sandbox, and we can then transfer it into production.

I would rate this solution a 10 out of 10.

One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable.

I have been using Microsoft Dynamics CRM for approximately two years.

The solution is stable.

I have found Microsoft Dynamics CRM easy to scale.

The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult.

I think that Microsoft Dynamics CRM is a great solution, but they need to have a global vision about the use and the future. For example, how is this information are going to be exposed or shown in a Power BI? I have seen companies that use this solution, but they don't think in the right way. They don't think the solution is really beneficial. They need to organize the data in the right way for that information in the future could be used better. My recommendation is for others to make the right plan for the present and the future.

I rate Microsoft Dynamics CRM a nine out of ten.

Dynamics is a Customer Relationship Management (CRM) cloud solution. However, previously we mainly installed it on-premise for car dealers.

Microsoft Dynamics CRM has plenty of valuable features.

I have used Microsoft Dynamics CRM within the past 12 months.

Microsoft Dynamics CRM is stable.

I have found Microsoft Dynamics CRM to be scalable.

We have approximately 10 customers that are using this solution.

The installation is straightforward. The average time for installation and commission of the solution is three months.

We have a four-person team of mainly project managers and developers that do the implementation and maintenance of the solution.

The price of the solution is good but could be cheaper.

I rate Microsoft Dynamics CRM an eight out of ten.

I use Microsoft Dynamics CRM for direct pipeline sales and for administration tools to keep the whole sales environment together.

Microsoft Dynamics CRM could improve by being more user-friendly.

I have been using Microsoft Dynamics CRM for approximately 10 years.

Microsoft Dynamics CRM is a stable solution.

We have approximately 1000 people using this solution in my organization. Our whole is using the solution.

We have had some issues with the solution but they have been normal issues and the support has been fine.

Microsoft Dynamics CRM's initial installation difficulty depends on the organization, but customizing, will take one to ten days.

Microsoft Dynamics CRM is very affordable if you use the yearly subscription.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a ten out of ten.