Microsoft Dynamics CRM Reviews

We use Microsoft Dynamics to call the client and verify their information.

Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works. 

Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out. 

I've been using Dynamics for two years.

Dynamics CRM is highly stable.

The scalability is great. We have approximately 100 people using Dynamics at my company.

I'm not sure why we switched to Dynamics, but it's one of the most popular CRM programs that many companies use.

I rate Microsoft Dynamics CRM eight out of 10. I'd say go for it. It's user-friendly, and I believe it's reasonably priced.

We use Microsoft Dynamics CRM to record the pipeline and activities.

My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution.

Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard.

I've been using Microsoft Dynamics CRM since I joined the company. I've been using it for around two years now.

Microsoft Dynamics CRM is a stable solution. The stability of the solution is enough for me, and I haven't seen the server being down. So far, Microsoft Dynamics CRM is okay in terms of stability.

My company has a dedicated IT team, specifically an internal MIT team that takes care of issues with Microsoft, so the MIT team is responsible for contacting the Microsoft Dynamics CRM support team.

Before I joined my current company, I used Salesforce CRM.

I'm not aware of the pricing for Microsoft Dynamics CRM.

I'm not an implementer. My role here in the company is presales.

Over a hundred people use Microsoft Dynamics CRM in the company, and it's a solution that's used every day. Users are product managers and people from the channel and delivery teams. I have no information if the company plans to increase usage of the solution.

My advice to people looking into using Microsoft Dynamics CRM is that it's a good solution because if you're in a Microsoft environment, the solution has compatibility with different Microsoft products and features such as Office, Outlook, etc.

My rating for Microsoft Dynamics CRM is eight out of ten.

My company is a customer or user of the solution.

I was using Microsoft Dynamics CRM for customer relations and sales.

Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger.

There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use. 

I have been using Microsoft Dynamics CRM for approximately five years.

Microsoft Dynamics CRM is a stable solution. We never had any problems, it was always running well.

The scalability of Microsoft Dynamics CRM is good.

The support from Microsoft would improve. Most of the time of the day is terrible. We use a third-party vendor to handle issues we have.

I have previously used Salesforce. Microsoft Dynamics CRM is a little bit different than Salesforce, but they're competing well. Microsoft Dynamics CRM was not a bad solution.

Microsoft Dynamics CRM's initial setup was simple.

I rate Microsoft Dynamics CRM a seven out of ten.

One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable.

I have been using Microsoft Dynamics CRM for approximately two years.

The solution is stable.

I have found Microsoft Dynamics CRM easy to scale.

The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult.

I think that Microsoft Dynamics CRM is a great solution, but they need to have a global vision about the use and the future. For example, how is this information are going to be exposed or shown in a Power BI? I have seen companies that use this solution, but they don't think in the right way. They don't think the solution is really beneficial. They need to organize the data in the right way for that information in the future could be used better. My recommendation is for others to make the right plan for the present and the future.

I rate Microsoft Dynamics CRM a nine out of ten.

We primarily use the CRM for our leads and opportunities, and our client data.

Slowly, other departments are adopting a lot of the features we've been working with. Right now, it's only in sales and marketing, however, as the other departments adopt it, there will be a lot of streamlining.

The management and ability to process leads are the solution's most useful features. It makes it easy to maintain accounts and keep them up to date and relevant.

The interface is very good. It makes the product easy to use.

The price is pretty decent.

The initial setup is pretty straightforward.

The sales cycle is pretty great. Everything is at the tip of my fingers.

I have good visibility due to the excellent reporting. 

The dashboard is great. From there I can click anywhere and see anything.

I've had a relatively good experience using the resolution. I'm not sure if there are any negative aspects of it.

If there was a bit more automation, specifically for marketing tasks, that would be ideal.

We only just recently adopted the solution. We started using it about six months ago. It hasn't been a year yet.

The solution is Flash. I haven't seen any bugs or glitches on it. It's been pretty reliable. We don't have complaints in regards to stability.

It's scalable. We've been able to ensure it grows with the company. It's been pretty easy to expand it as we need.

We have about 20-25 users on the product currently. They are all in sales and marketing. We'll be rolling it out to the greater company in the coming months.

The technical support has been very good. We're quite satisfied. I would rate them ten out of ten. They are knowledgable and responsive when it comes to dealing with queries.

I did previously use a different solution. This product is much better as it allows me to better process my leads and handle my sales cycle effectively. Everything I need is right there, accessible from the dashboard.

The initial setup isn't too complex. We've found it to be rather straightforward. It's easy.

The pricing is okay. It's not overly expensive.

We're partners with Microsoft. We have a business relationship with them.

I'd like to let other companies know that this is a pretty cost-effective CRM and well worth considering.

Overall, I'd rate it nine out of ten. It does everything I need it to do and I can access anything from the dashboard. It's quite an effective CRM. Had they offered more automation, I would have given them perfect marks.

Microsoft Dynamics CRM is used for planning.

The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365.

The overall price of Microsoft Dynamics CRM could improve.

I have been using Microsoft Dynamics CRM for approximately two years.

Microsoft Dynamics CRM is a stable solution.

I have found Microsoft Dynamics CRM to be scalable.

We have more than 10 people in our organization using this solution.

The initial installation of Microsoft Dynamics CRM is not difficult.

We did the implementation of Microsoft Dynamics CRM.

The annual license for Microsoft Dynamics CRM could be reduced, it is expensive.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a seven out of ten.

My main use of this solution is to collect information from our other Microsoft solutions.

The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems.

Better integration would be an improvement.

I've been working with this solution for about ten years. 

Dynamics CRM gives good performance.

We have a yearly subscription for this solution.

It's no problem to install additional software and other software models for Microsoft. I would recommend Dynamics CRM to anybody who wants to use it, and I'd rate it as seven out of ten.

The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use.

I've been using this solution for about two years.

This solution is stable.

Dynamics CRM is scalable.

Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket.

The initial setup was easy and took no more than a day.

Dynamics CRM's pricing is fair.

I would recommend this solution to others thinking of implementing it, and I give it a nine out of ten.