Microsoft Dynamics CRM Reviews

We use Microsoft Dynamics CRM for accounting and case tracking. It is deployed on the cloud.

Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to.

It's very customizable, so we're able to tailor it to a client's needs.

It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins.

I've been using this solution for three years.

I would rate the solution's stability at eight out of ten.

I would rate Microsoft Dynamics CRM's scalability at ten out of ten.

I would rate technical support at seven on a scale from one to ten.

Neutral

On a scale from one to ten with one being expensive and ten being of great value, I would rate Microsoft Dynamics CRM at six on pricing.

My best advice would be to make sure that you understand the client's requirements before customizing the solution. Microsoft Dynamics CRM is highly customizable, but that's also a challenge because you will need to configure something.

Overall, I would rate this solution at eight out of ten.

We use Microsoft Dynamics to call the client and verify their information.

Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works. 

Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out. 

I've been using Dynamics for two years.

Dynamics CRM is highly stable.

The scalability is great. We have approximately 100 people using Dynamics at my company.

I'm not sure why we switched to Dynamics, but it's one of the most popular CRM programs that many companies use.

I rate Microsoft Dynamics CRM eight out of 10. I'd say go for it. It's user-friendly, and I believe it's reasonably priced.

I have been using Microsoft Dynamics CRM to monitor the pipeline, keep up with leads, and manage the sales pipeline. I use it to make sure that we have logged our leads and followed up on them. 

I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view.

It would be better if it were more secure.

I have been using Microsoft Dynamics CRM for about ten years.

Microsoft Dynamics CRM is a stable solution. It is not like I compared it with something else, and I found it to be better or worse. I have just used it for my project, and it works. My main reason for using it is that it is stable and meets our requirements from a functionality point of view.

It is not so much about it being scalable or user-friendly. It is just a tool that works for us. We have about eight users currently using this solution, and we plan to increase the number of users.

The initial setup was straightforward. We have a service provider that maintains this solution for us.

My organization pays for the license, and I do not know how much it costs.

I would recommend this solution to potential users. I do not have anything great to say about it, and neither do I have anything bad to say about it. It is a tool that is available, and I use it. 

On a scale from one to ten, I would give Microsoft Dynamics CRM a seven.

We implemented the CRM for clients. We had 80 or 85 agents on it. 

The solution is offered at a good price. They offered a good cost reduction.

The flexibility is very good. 

It's a good solution for enterprise-level companies.

We'd like to see more pre-built models for small companies. It could be less complicated for smaller organizations. You spend so much time configuring it that it doesn't make sense for smaller companies. 

The stability is very good. There are no bugs or glitches, and it doesn't crash or freeze. It is reliable.

The solution scales very well. It's excellent for enterprise-level companies. The more you have on it, the better it is. 

There can be a lot of initial configurations that need to be done in the beginning. It can be a bit complex in that regard. 

I'd rate the solution seven out of ten. It's been a good solution overall. 

Microsoft Dynamics CRM is used for planning.

The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365.

The overall price of Microsoft Dynamics CRM could improve.

I have been using Microsoft Dynamics CRM for approximately two years.

Microsoft Dynamics CRM is a stable solution.

I have found Microsoft Dynamics CRM to be scalable.

We have more than 10 people in our organization using this solution.

The initial installation of Microsoft Dynamics CRM is not difficult.

We did the implementation of Microsoft Dynamics CRM.

The annual license for Microsoft Dynamics CRM could be reduced, it is expensive.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a seven out of ten.

I have not used the solution, but it can be used for customer relationship management.

The most valuable feature of Microsoft Dynamics CRM is its performance.

The price of Microsoft Dynamics CRM could improve.

I have been using Microsoft Dynamics CRM for approximately 10 years.

The stability of Microsoft Dynamics CRM is good.

Microsoft Dynamics CRM is scalable. I have not used the solution, but my clients tell me it is scalable.

Microsoft Dynamics CRM's price is too high.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a seven out of ten.

Microsoft Dynamics CRM can do a lot of things related to management within a company. For example, it can manage transactions or bookkeeping.

Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities. 

The solution could improve by having better integration documentation.

I have been using Microsoft Dynamics CRM since it was released which has been many years.

We have approximately 100 customers using this solution.

The installation is straightforward.

We have a team of 10 engineers and administrators that do the implementation and maintenance of the solution.

There is a license required to use Microsoft Dynamics CRM.

I would recommend this solution.

I rate Microsoft Dynamics CRM an eight out of ten.

We primarily use the CRM for our leads and opportunities, and our client data.

Slowly, other departments are adopting a lot of the features we've been working with. Right now, it's only in sales and marketing, however, as the other departments adopt it, there will be a lot of streamlining.

The management and ability to process leads are the solution's most useful features. It makes it easy to maintain accounts and keep them up to date and relevant.

The interface is very good. It makes the product easy to use.

The price is pretty decent.

The initial setup is pretty straightforward.

The sales cycle is pretty great. Everything is at the tip of my fingers.

I have good visibility due to the excellent reporting. 

The dashboard is great. From there I can click anywhere and see anything.

I've had a relatively good experience using the resolution. I'm not sure if there are any negative aspects of it.

If there was a bit more automation, specifically for marketing tasks, that would be ideal.

We only just recently adopted the solution. We started using it about six months ago. It hasn't been a year yet.

The solution is Flash. I haven't seen any bugs or glitches on it. It's been pretty reliable. We don't have complaints in regards to stability.

It's scalable. We've been able to ensure it grows with the company. It's been pretty easy to expand it as we need.

We have about 20-25 users on the product currently. They are all in sales and marketing. We'll be rolling it out to the greater company in the coming months.

The technical support has been very good. We're quite satisfied. I would rate them ten out of ten. They are knowledgable and responsive when it comes to dealing with queries.

I did previously use a different solution. This product is much better as it allows me to better process my leads and handle my sales cycle effectively. Everything I need is right there, accessible from the dashboard.

The initial setup isn't too complex. We've found it to be rather straightforward. It's easy.

The pricing is okay. It's not overly expensive.

We're partners with Microsoft. We have a business relationship with them.

I'd like to let other companies know that this is a pretty cost-effective CRM and well worth considering.

Overall, I'd rate it nine out of ten. It does everything I need it to do and I can access anything from the dashboard. It's quite an effective CRM. Had they offered more automation, I would have given them perfect marks.