Microsoft Dynamics CRM Reviews

The use cases are for HR management, resource management, project insight, and timesheet management. It is mostly connected with people and resource management.

The deployment of Microsoft Dynamics CRM is easy because it's a software as a service, which eliminates the need to deploy anything in our data center. It has improved the verification of value streams by mapping projects to products and demonstrating the total cost of ownership. This automation significantly impacts daily operations by reducing the time spent on manual tasks and improving the quality and delivery time.

The features that have significantly improved effectiveness are the verification of value streams, mapping to products, total cost of ownership, and automation, which improves time delivery and quality.

The UI/UX needs improvement as it is not intuitive from day one. It becomes intuitive once learned, however, it should be less complex initially.

I've been using Microsoft Dynamics CRM for about one year in the current organization.

Microsoft Dynamics CRM is a stable solution, with reliability rated at nine out of ten.

The scalability of Microsoft Dynamics CRM is rated at eight out of ten, indicating it could be more scalable but is generally satisfactory.

Microsoft provides very helpful support from the beginning. They are responsive and offer good assistance with problems.

Positive

We previously used different ERP systems. Now we mainly use Microsoft Dynamics 365. Existing Microsoft products facilitate better integration.

For deployment and operation of Microsoft Dynamics CRM as a software as a service, everything was up and running in about four days, including testing for disaster recovery. It required integrating and migrating data, which went smoothly.

The deployment involved around five people, including two analysts, two engineers, and one architect.

Better time to market and better visibility into cost has been a financial benefit for the company.

Pricing could be improved, as I rated it a six out of ten for affordability. There are no extra expenses post-purchase.

We also considered SAP, yet chose Microsoft for its integrated ecosystem and better talent availability.

I would recommend Microsoft Dynamics CRM due to its good ecosystem and ease of onboarding employees, which are supported by the known Microsoft environment.

I'd rate the solution nine out of ten.

It was related to connecting large data with specific company information. We consolidated all the data in one place to speed up the company's decision-making. 

We gathered data based on their specific requirements and stored it alongside the company's personal data. 

Working with all Microsoft products from one platform is very useful. You don't need to open multiple programs on your laptop. 

You can access all the products and software from the same platform. Integrating all these services into one platform is very useful. 

I like the way we can process and store data, fetch and execute commands. All of these details make it a very useful tool to speed up processes against the database.

The UI and GUI could be improved.

I was involved in a project in the USA that used Microsoft Dynamics CRM.

It's stable. However, improving the infrastructure in the background could make it more stable, and the performance would be even better.

It's scalable. For this project, about 75 users had access, but maybe 50 at the same time. When multiple users access the database at the same time, it should be evaluated, and big infrastructure in the background. 

The more infrastructure you have, the better the stability and performance.

I didn't need to request support for Microsoft Dynamics on that project.

I appreciate this solution and would give it a nine out of ten.

We use Microsoft Dynamics CRM to control sales advancements in our company.

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports. Microsoft Dynamics CRM provides better knowledge, better control, and better reports. The solution improves your internal analysis and tells where and when you have to improve your strengths in your team or sales effort. It also informs you which business units need more attention and which ones are good.

The solution should improve the user experience in the process of creating and activating offers. Sometimes, the process is a little bit slow because it has too many details. It also depends on how the software is built for each company because each company has its own process.

I have been using Microsoft Dynamics CRM for one year.

I rate Microsoft Dynamics CRM ten out of ten for stability.

I rate the solution ten out of ten for scalability.

The solution's installation is not difficult, but it's quite a process to learn and set up. Since you have to adapt to your company and user experience, it's quite a long process to learn it and do it perfectly.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a five out of ten.

The solution's deployment takes two days if you are fully working on it.

Microsoft Dynamics CRM is used to integrate emails. Suppose you receive an email from a client, and you are sending an offer. You can see in each offer the last emails that have been in contact with each of your clients. This is really good for making an easier approach for each client and not losing track of everything.

Since the solution is Microsoft software, it is capable of integrating documents, which is really good. The solution not only uploads documents as PDFs but creates Word or Excel, which is really good for keeping track of everything simultaneously.

Microsoft Dynamics CRM supports remote work perfectly because I'm working with the eBridge mode. I work from the office and also from home, and the solution works the same.

I would recommend Microsoft Dynamics CRM to other users. It's a good solution to keep track of everything, improve your sales approach or sales efforts, keep it all in one place, and not lose track. It's a better way to control and keep the responsibility for each salesperson or the directors. It's a great solution to improve your business vision and achieve your objectives.

Overall, I rate Microsoft Dynamics CRM an eight out of ten.

We use Microsoft Dynamics CRM for our opportunity tracking system. Anytime we have sales opportunities, we integrate the solution with our quoting software. The quote is generated and all the details flow into our Microsoft Dynamics CRM, which then builds our pipeline. We're able to integrate it with other Microsoft forms and our Dynamics SL Accounting system.

When a sale is made or an award is given it is entered into the Dynamics SL Accounting system and we filter the sales report which helps us do better forecasting for our financials for the year.

The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users.

Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need.

I have been using Microsoft Dynamics CRM for approximately three years. My company has been using the solution for approximately seven years.

The stability of Microsoft Dynamics CRM is fairly good, it doesn't tend to break, it has reliable access. We have a number of users all working remotely, it handles and balances the workloads.

There are some challenges with stability for Microsoft Dynamics CRM. However, we could not be fully utilizing the features to archive. For example, when using list items there is a lot of times we have data that goes in, and it just stays there. It's a manual process to remove some of the items. It would be good to have some kind of a better cleanup and archiving function.

I haven't dealt with the tech support. I know that Microsoft tends to be not the easiest to deal with. You have to keep paying more for higher levels of Premium Support instead of having support from the beginning.

The initial setup is somewhat complex.

We have received a high ROI from using Microsoft Dynamics CRM considering it's such a vital part of our organization's entire operations and its ability to consistently be upgraded to have new features and benefits and integrations with emerging software. 

I would rate Microsoft Dynamics CRM ROI value a nine out of ten.

We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support.

My advice to others wanting to implement this solution is to make sure that they have a proper enterprise architecture. If you're starting out small, make sure you fully understand the different use cases, because you may end up overpaying for features that are never put into use.

I would recommend the professional services and training for implementation, to allow the staff to receive the knowledge of how to do some of the customizations. It does require some change management across the organization in terms of how to use fields, and all the different touchpoints. It's a pretty good database, it is not perfect, but it is the mid-range level solution. There are automation features that could improve, but with certain software, you can integrate to have it managed some automation in the background.

I rate Microsoft Dynamics CRM a seven out of ten.

Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market.

I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM.

The main issue with Microsoft Dynamics CRM is that its GUI isn't very attractive. 

Overall, the solution has the same functionalities as other CRMs such as Salesforce, but Salesforce is much simpler to use. Microsoft Dynamics CRM is complicated to use, and this is another area for improvement.

It was also more difficult to set up the solution, so its setup could still be improved.

What I'd like to see in the next version of Microsoft Dynamics CRM is a cleaner user interface because currently, it looks messy to me. Salesforce CRM has a better, more simplified user interface that makes it easier for you to get what you need, while in Microsoft Dynamics CRM, you have to put in a lot of effort to get things done.

I've been using Microsoft Dynamics CRM for over three years.

Microsoft Dynamics CRM is a very stable solution.

Microsoft Dynamics CRM is a scalable solution, and I wouldn't be using it if it wasn't scalable or stable.

We've contacted the technical support team of Microsoft Dynamics CRM, and they've provided us with good service.

My organization used custom-made software previously, but because the software had a lot of issues, the team decided to switch to Microsoft Dynamics CRM.

The initial setup for Microsoft Dynamics CRM wasn't that easy. I found it easier to set up Salesforce CRM.

As for how long it took to deploy Microsoft Dynamics CRM, that depends on project complexity and how much your budget is, but it could be a minimum of three months. In some projects, the deployment of the solution could even take one year.

I don't have details about the licensing cost of Microsoft Dynamics CRM because it's the procurement team that's in charge of it.

I've used Salesforce CRM. Both Salesforce CRM and Microsoft Dynamics CRM are top-rated, so all features you need are available in both solutions, so I'm not concerned much about features. It's usability that's more important to me, and I found Salesforce CRM to have a simpler user interface that I like.

I've hardly used Salesforce CRM. It's Microsoft Dynamics CRM I've been using the most.

My organization has one hundred users of Microsoft Dynamics CRM. There's a plan to increase its usage as well.

There's a dedicated team that's in charge of managing the Microsoft Dynamics CRM environment.

I would recommend the solution to others who want to start using it. I always recommend Microsoft Dynamics CRM to others, even to people considering Oracle CRM, but it would still depend on your environment and what the customer needs. I recommend solutions to others based on the requirements.

I would rate Microsoft Dynamics CRM six out of ten.

I found all the usual CRM features valuable in Microsoft Dynamics CRM, e.g. customer registration, customer complaints management, customer contract management, etc.

The system is also very easy to use. Its UI is very nice, e.g. with Microsoft products, the UI is close to being the best, while products from competitors have the worst UI.

My recommendations on Microsoft Dynamics CRM in terms of how it could be improved: It should be more configurable and more scalable. Its performance also needs improvement, particularly because its screens hang while querying data.

I've been dealing with Microsoft Dynamics CRM for close to 10 years now.

Microsoft Dynamics CRM is not highly scalable, particularly because it's running on a SQL server database.

I have no complaints about the technical support provided for Microsoft Dynamics CRM.

We used Siebel CRM prior to using Microsoft Dynamics CRM. We discontinued Siebel CRM in 2012.

Installing Microsoft Dynamics CRM was very easy.

We did the installation and implementation of Microsoft Dynamics CRM ourselves. It only took one day to complete, and we never used a third party to do it.

We're on a yearly contract with Microsoft Dynamics CRM.

We evaluated Siebel CRM.

We only had one guy who was responsible for the deployment of Microsoft Dynamics CRM. We have our own IT department with qualified, experienced people for each domain, or for each type of product. We usually don't need the vendors to implement for us, and in case we need help on one or all products, we directly contact Microsoft.

My rating for Microsoft Dynamics CRM is eight out of ten.

I manage projects that include use cases from finance. I take them from beginning to end and manage the expectations. One of our concerns is having a secure infrastructure. In-depth security is part of our design.

We do a lot of development for our clients that is specific to Microsoft Dynamics CRM.

The dashboard needs to be improved.

The real-time execution could be improved. In particular, there should be better security and performance within the cloud, at the edge level.

We have been using Microsoft Dynamics CRM for several years.

This is a scalable product but it takes time.

The technical support from Microsoft is good, although they are not reactive. It takes a long time to answer. This is unlike SAP, which works reactively. When you deal with SAP, the answers are very fast. With Microsoft, however, we have the same SLA but it takes more time to answer.

We also use SAP CRM.

I recommend using SAP CRM in all regions except for Africa. We use Microsoft Dynamics CRM in Africa because we did not have an SAP partner in the region. However, there is now a partner in North Africa, so we will be migrating all of the Microsoft Dynamics to SAP. That said, it will take time.

SAP is more scalable than Microsoft Dynamics CRM. SAP, however, is more expensive, although it provides more benefit to us.

The deployment is not complex. Microsoft is very good in this regard.

We may use a consultant for deployment because it takes time.

I would rate this solution a seven out of ten.

We use the solution for sales productivity and marketing.

The solution is easy to use and stable. It offers a 360-degree view of your customers. It allows you to track interactions, giving you full visibility into customer habits and behavior

Microsoft Dynamics CRM needs to improve its integrations. 

The tool is stable. 

I rate Microsoft Dynamics CRM's scalability a ten out of ten. My company has 100 users. 

I haven't contacted the solution's support yet. 

Microsoft Dynamics CRM's deployment is easy. 

The solution is not expensive. 

I rate Microsoft Dynamics CRM a nine out of ten. It is integrated with Microsoft tools like Word, Excel, and PowerPoint, and the AI feature also improves productivity.