We've used Microsoft BI for the general use cases around reporting and dashboarding. We used it once for Power Apps to develop a live application.
Head of analytics team at Botree Software
A stable solution that can be used for reporting and dashboarding, but its integration and visualization could be improved
Pros and Cons
- "We've used Microsoft BI for the general use cases around reporting and dashboarding."
- "Microsoft BI’s integration and visualization could be improved."
What is most valuable?
What needs improvement?
Microsoft BI’s integration and visualization could be improved.
For how long have I used the solution?
I have been using Microsoft BI for four years.
What do I think about the stability of the solution?
Microsoft BI is a stable solution.
Buyer's Guide
Microsoft Power BI
November 2024
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Which solution did I use previously and why did I switch?
Between Microsoft BI and Tableau, I would go for Tableau because it's more powerful. Tableau could connect to a variety of databases, and the visualization is much, much better. I would always prefer Tableau because of the dimension picking you could do there. Speed-wise, the latency issues were much lesser in Tableau.
If you're using Azure in general as a cloud service provider, Power BI would be more integrative. If you need a stand-alone system and are not worried about the cloud setup, I recommend using Tableau.
What's my experience with pricing, setup cost, and licensing?
Microsoft BI for desktop is free to use, and you can download and use it.
What other advice do I have?
Overall, I rate Microsoft BI a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Business Analyst at a tech services company with 501-1,000 employees
Allows us to create dashboards that provide insights about operations and different transactions for top management
Pros and Cons
- "The user experience is easy. Users get familiar with it quickly."
- "Sometimes while developing, the front end is not easily customizable and it has limitations. We cannot go and do any UI we want. We have to stick to the limitations of the product."
What is our primary use case?
The use case is mainly creating the dashboard for the organization's data transaction and its data project. We create dashboards on top of this data for the top management.
I am using the latest version.
The solution can be deployed on cloud or on-premises. It depends on what the client wants and if it's available.
We have around 10 to 15 people using this solution in our organization.
How has it helped my organization?
Microsoft BI provides insights about the normal day-to-day work from operations or different transactions. It depends on the organization's business. It provides insights for top management to help them make more accurate decisions.
What is most valuable?
The user experience is easy. Users get familiar with it quickly.
What needs improvement?
Sometimes while developing, the front end is not easily customizable and it has limitations. We cannot go and do any UI we want. We have to stick to the limitations of the product.
It's user friendly, but it does have its limitations. A designer cannot dream of anything they want to do and just go and do it. The dashboard has to look a specific way. If we can make the front end more flexible, that would be good because it's on the server. Clients are asking for a better UI, but it has its limitations.
For how long have I used the solution?
I have been using this solution for five years.
What do I think about the stability of the solution?
The stability is good. The solution is being used daily, on a moderate to high level in our organization.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Technical support is good.
Which solution did I use previously and why did I switch?
Sometimes I work with Qlik Sense, which is another BI tool.
How was the initial setup?
Initial setup was straightforward.
What about the implementation team?
Our technical team completed the deployment. It was all done in-house. Deployment only required two people.
What other advice do I have?
I would rate this solution 8 out of 10.
The solution is reliable, maintainable, and scalable. It has good performance. The security is good. The only thing would be improving the front-end limitation, which prevents us from designing a UI that can match what the client wants. Be aware of the product's limitations so you don't promise the clients anything that the product itself cannot do.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Microsoft Power BI
November 2024
Learn what your peers think about Microsoft Power BI. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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Technical Sales Manager at Skhomo Technologies
It has self-serve analytics that the end-users can do themselves
Pros and Cons
- "The one feature most of our customers like is data visualization. When we were doing BI directly from SQL, most users found it challenging to create their own reports. Power BI has self-serve analytics that the end-users can do themselves. On most projects, people are primarily using data visualization and self-serve analytics."
- "These licenses are in US dollars. With a long-term license, the client is unaffected when the exchange rate goes up. However, if the exchange rate goes down, you don't get refunded from the excess money you've paid. I guess that is a risk you take in business."
What is our primary use case?
We deal with government agencies that compile stats and data. For instance, the use cases for the department of education are all school-related. They need to know the number of schools in a given region, attendance, etc. They also need to monitor monthly changes in the data, so they run analytics to see where enrollment and attendance are dropping or how schools are performing.
Recently, we developed an application for the South African statistical bureau. They use Power BI for their dashboards to show precisely how many people were counted in which areas, and where they have the challenges. We have different use cases depending on the project and the client's requirements.
It's deployed in the cloud because Microsoft has switched to offering Power BI as a service. Most of our clients are doing all of their business intelligence primarily on the cloud, but we still have clients that are running SQL who prefer to do their own intelligence internally instead of using cloud solutions.
What is most valuable?
The one feature most of our customers like is data visualization. When we were doing BI directly from SQL, most users found it challenging to create their own reports. Power BI has self-serve analytics that the end-users can do themselves. On most projects, people are primarily using data visualization and self-serve analytics.
There are probably several other useful intelligent tools included with Power BI that we never use, but they might be good for other use cases. For instance, if you're selling consumer products, you might benefit from Power BI's ability to track sales performance. But our government customers mostly use data visualization internally to make decisions.
What needs improvement?
I'm not a heavy Power Bi user. I use it as my CRM, and it gives me all the information that I need. I haven't found anything that isn't useful for what I'm working on at the moment. Maybe later, I might think of something and find that Power BI doesn't have. It's quite an improvement compared to using Microsoft SQL for business intelligence.
For how long have I used the solution?
We've been working with Power BI for many years. Before we started using Power BI, we were on SQL SSIS and SSRS. We've been in the BI business launched back in 2003. Most of our business was business intelligence even though we didn't have a lot of analytics.
We do quite a lot of data warehousing, business intelligence, etc., but when we started, we were mainly dealing with data manipulation. I would say it has been more than 15 years.
What do I think about the stability of the solution?
I don't have any complaints because we used to be a partner of a company that set up our environment. They are a sales partner, and our sales are very good, but there were always issues with the technical support. At the moment, I would still recommend everyone to move to Microsoft Power BI regardless of their environment.
What do I think about the scalability of the solution?
It's highly scalable and stable.
Which solution did I use previously and why did I switch?
One of the vendors we used to work with was Qlik, but we found that Qlik's support wasn't as good as what we're getting from Microsoft. With IBM, the biggest challenge was that companies didn't have the analytics skills to use their solution. Customers would complain that it didn't do what they wanted it to do, but it is not the tool. It's the skill that you have on the market.
Microsoft made sure they certified competent solution implementers. It was great. We were privileged to be one of those companies that Microsoft picked, and they helped us train some of our technicians to be adept at some of these solutions.
All of our technicians are certified, so Microsoft refers certain organizations to us locally for help implementing their solutions. We have a solid technical team, especially around the Microsoft Power Apps, including Power BI.
How was the initial setup?
Deploying Power BI is straightforward because they've made it so easy with cloud solutions when they came out with the Microsoft Power Apps. Power Apps includes Power BI, Microsoft Flow, and some others. I do everything myself, so I can do my workflows in the background of Power BI on all the applications even though I'm not an everyday applications development person. I haven't done development in years.
With Power Apps, you don't necessarily need to install anything because it's already there on the cloud. You customize it and point it to your data sources. Within a couple of minutes, you're done. Then from there on, you can customize your reports however you want. I think it's effortless to work with.
The number of people needed for deployment depends on the size of the organization, and the scope of what you're trying to do. You may have a small organization with fewer than 500 people, but they might deal with a lot of data. That means the project is going to be very big.
Conversely, you could have an organization with about 2,000 people, but they are not a data-intensive organization. Then you will need just a few people. For much larger organizations, you'll find that you might need to have the whole applications development team of between five to 10 people for the actual implementation, including your project manager, business analysts, and various technical support personnel.
For a big organization, you would maybe have five technical guys, including your lead as well as two senior technical people and two juniors. Then as the project grows, you can add four more. At the end of the day, we're looking at about five to 10 people for a bigger project.
However, it's not the same as an on-prem deployment. Most of the work is customization because everything else has been done on Azure. Generally, with things like your standard Power BI deployment, you need just about five people. That includes the project manager and the business analysts plus two or three technical people.
You do an installation and all the customization a client wants, but from there on, you run out of work to do because everything is running smoothly. I've heard some say that it's making people lazy because if you do everything correctly the first time around, you won't have anything to do for a couple of months except maybe change a couple of things for users. From the technical point of view, you find that you have absolutely no work to do until you move on to the next client. The deployment is quick versus how long it used to take as before we went on to Azure.
You don't need a large team for maintenance because somebody else takes care of it. At most, you need two or three technical people and then an account manager. Probably about three. You're not managing the service or the infrastructure. You are just managing the environment.
The management is much easier compared to how we used to do it before. You needed maybe six or seven people, with some managing the environment and others the infrastructure. For example, the department of education has a user base of more than 500,000 people, but the whole environment is managed by two people. With the Azure infrastructure, everything running in the background is taken care of.
What was our ROI?
The return on investment with Microsoft is quite good. The value of the product is far higher than the price you pay. The most significant added value with Microsoft products is their ease of use. If you buy things like Power BI, you become a Microsoft partner and gain access to some customer training, so you learn to optimize everything related to Power BI.
They go the extra mile. They have the training online, so when you get stuck, you can go through the training and know exactly where you made a mistake instead of going out to a training institution and spending a lot of money for precisely the same training. The licenses you pay over five years don't even make a dent in some companies' budgets.
For instance, one of our customers was running a Software AG solution analytics solution. Even though we are a Software AG partner, we suggested they go with a different solution because of their budget. We implemented Power BI, and now they don't want to go back to the previous product because they're saying this one is much more user-friendly than before.
What's my experience with pricing, setup cost, and licensing?
Most of the customers we work with go for volume licenses. Some pay annually or get a more extended license for three to five years. All of the licenses are on an annual basis, but Microsoft will amortize it to an extent. If it's five years, they'll include the possible interest they might have the following year. Ideally, their licensing scheme is an annual license, but they make it easier for some of our clients to take a five-year license but package everything inside for them to buy the license for five years.
I think that's helpful because most government institutions budget on a five-year basis. They have a five-year plan broken down into an annual OPEX. The CAPEX will be five years, and everything else would be OPEX. Most of these licenses get put on an OPEX whereby the client pays once. Then for the five years, they don't necessarily have to worry about anything with Microsoft.
These licenses are in US dollars. With a long-term license, the client is unaffected when the exchange rate goes up. However, if the exchange rate goes down, you don't get refunded from the excess money you've paid. I guess that is a risk you take in business.
What other advice do I have?
I would rate Microsoft BI nine out of 10. We buy from a couple of vendors, and Microsoft is always at the top of the list for ease of use, simplicity, and cost. I've used the other vendors, but I'm still in love with Microsoft.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant General Manager at ELEVATE Solutions Limited
Easy to manage and simple to set up with good customization potential
Pros and Cons
- "We have found that the reporting and publishing are great."
- "You need to purchase upgraded support separately."
What is our primary use case?
We are using the product for some data tasks such as data binding and reporting. That's it.
What is most valuable?
The customization and management are very easy.
We have found that the reporting and publishing are great. Sometimes people like to use the report for their teams.
The initial setup is quick and easy.
The solution is scalable.
It's reliable and the performance has been good.
The cost of the product is not too high.
What needs improvement?
You need to purchase upgraded support separately.
The marketing will need to increase more now. Power BI is a good product, however, from Microsoft, and I'm not getting too much marketing information about new features or anything like that. People don't know the capabilities and they really should.
What do I think about the stability of the solution?
We find the solution to be stable. There are no bugs or glitches. It doesn't crash or freeze. it's reliable.
What do I think about the scalability of the solution?
The product can scale. It's not an issue.
How are customer service and support?
You do need to purchases specific support in order to get a good amount of attention. If you are a company that needs 24/7 support, you need to pay for it.
The basic support is good, although it is a little slow.
The Microsoft support model has it set up so that a first call will only get a user to their ambassador. Okay. Their ambassador will not have too much knowledge. They just identify what is the issue then they escalate to their team. Microsoft support could improve their services to attempt to have a first call resolution. Right now, in most cases, the first call resolution is not possible.
Which solution did I use previously and why did I switch?
We did not use a different solution previously.
How was the initial setup?
Power BI is a fast application. Therefore, the setup is very, very easy. You just license it, sign up, and you can use it.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. It's not overly expensive, although you will need to pay for extra support if you think you will need assistance regularly.
Which other solutions did I evaluate?
We only looked at Microsoft. We did not consider other options.
What other advice do I have?
We are Microsoft partners.
I would rate the solution at an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Senior Technology Architect/Strategist at a aerospace/defense firm with 51-200 employees
Easy to use and scalable, but needs better support and speed
Pros and Cons
- "Its ease of use is most valuable."
- "The biggest thing with Microsoft right now is better support. There should be more timely support. We can do 90% of it ourselves by the same token. When we're into the 10%, we do not get timely support via Microsoft's support team."
What is our primary use case?
We use it for taking data and turning it into intelligence.
I have been using the most recent version of it. It is deployed in a government cloud.
How has it helped my organization?
It saved time.
What is most valuable?
Its ease of use is most valuable.
What needs improvement?
The biggest thing with Microsoft right now is better support. There should be more timely support. We can do 90% of it ourselves by the same token. When we're into the 10%, we do not get timely support via Microsoft's support team.
Its speed can also be improved. They should come up with a fix for the speed issue and give us some good parameters as to what would help with the speed. They should give us a good white paper that has a compatibility list, similar to what they provide with operating systems, and that describes what you should have before you use Microsoft BI.
There should also be a better way to possibly do things like geolocation, and where they do it, they should do it better. If you have a satellite, offices, and that sort of thing, it would be nice to see it in Tableau and different formats.
For how long have I used the solution?
I have been using this solution since it came out. It was probably 2010. I'm a Microsoft engineer, so I'm on a lot of beta test teams. So, I would see these items a bit earlier than anybody else.
What do I think about the stability of the solution?
It is overall in mid-range. Sometimes, it works very well, and sometimes, it doesn't. If it is not working very well sometimes, that means it is not a hundred percent stable.
What do I think about the scalability of the solution?
Its scalability is good. I've used it in very large major banks down to smaller entities, and it seems to not care about the scale.
Currently, we probably have 50 users. Its usage is moderate. We will increase its usage if they come up with a fix for the issues such as the speed.
How are customer service and support?
There should be more timely support. I would rate them a two out of 10 because of the lack of availability. Sometimes, we can't fix what we don't know how to fix, and it causes us a lot of time and waiting and that sort of thing. We have to have a US citizen, and I'm sure that they're just not scaled up to that.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
I have used other solutions but not in this cooperation.
How was the initial setup?
Its initial setup is somewhere in the middle. Each deployment seems to be a little different. You have auto-updates all the time on PCs. When you image a PC, it doesn't always match. So, each deployment is different, and I'm not sure they can change that because most of the updates are for security, but it is very important to be sure that you test the environment first before you put it into production. I know a lot of people who just put it into production because of the ease of use, but sometimes, that can be problematic. In terms of maintenance, it is not terrible.
What about the implementation team?
It was done in-house with the help of a Microsoft partner. Our experience with them was horrible. We ended up fixing it all ourselves. If five was the top, they were a zero.
What other advice do I have?
I would advise others to just do their homework. You should check it out first, do the trial, get it into your test environment, and then make your decisions. Don't rush to production. Everybody is a bit different. If you have monster databases out there, the performance might be a little different.
I would rate it a six out of 10. If their support were better, it would get a higher rating.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager Technical Architect at Legato Health Technologies
Useful for data visualization and building interactive dashboards
Pros and Cons
- "It works well with SSAS, which we use to generate all different kinds of trending and analytics reports. Sometimes we use Power Query and DAX to build some aggregations on the Power BI side as well."
- "Sluggish performance when handling large amounts of data."
What is our primary use case?
It is one of the business intelligence tools we are using—mainly for all our data visualization purposes and building interactive dashboards. We use Microsoft Power BI to generate all different types of analytic reports. We move information from our data warehouse to a SSAS cube that we've built on top of all our dimensions. We also do a certain level of aggregation in the cube itself, which is then connected to Power BI.
What is most valuable?
It works well with SSAS, which we use to generate all different kinds of trending and analytics reports. Sometimes we use Power Query and DAX to build some aggregations on the Power BI side as well.
What needs improvement?
I would like to see Microsoft BI add custom visuals and certain machine-learning capabilities. It would be nice if the DAX functions could perform some kind of predictive modeling. Right now, it just does a kind of descriptive analytics.
For how long have I used the solution?
I've been working on Microsoft Power BI for three years.
What do I think about the stability of the solution?
Throughout several updates over the past three years, I never saw any issues, particularly with installation or anything, so I see the product as stable.
What do I think about the scalability of the solution?
I feel that scalability is one area where there is room for improvement. When there is a huge volume of data, like when we apply the aggregation, the reporting slows down. That's why we mostly build things in the SSAS cube itself instead of bringing it back to Microsoft BI to do the aggregation. Certain incredibly small aggregations can be done on the Microsoft BI side, but if the dashboard size is more than 1 Gigabyte, you start to see some performance issues.
How are customer service and technical support?
The Power BI community is really big, so we mostly rely on other users for support.
Which solution did I use previously and why did I switch?
In some projects, we have used Tableau or ThoughtSpot. If we're dealing with big data, then we often consider using Tableau. Power BI has some additional features that Tableau doesn't have, like DAX and Power Query, but Tableau works better from a scalability standpoint. Sometimes for reporting purposes, when we want to generate some kind of dashboard on the fly for the user, we have used ThoughtSpot.
How was the initial setup?
We didn't experience any complications. We built everything on the desktop and in the .pvi files, then just move those files to the server. Afterward, we didn't see any issues at all in terms of setup.
What's my experience with pricing, setup cost, and licensing?
I'm unsure about the exact cost, but the Pro license comes out to around $10 per user. There are also additional costs for custom visuals that you can pay for.
What other advice do I have?
I would rate Microsoft BI an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Portfolio manager at a transportation company with 5,001-10,000 employees
Great for visualizing data with good flexibility and an excellent dashboard
Pros and Cons
- "The visuals are great and make everything look very professional. We can change the look and feel or manipulate the data according to our requirements. It's extremely flexible."
- "It's quite difficult to learn how to use Power BI."
What is most valuable?
Microsoft Power BI is a very powerful tool. It allows us to extract data from Excel or Share Point.
We can send various project reports from the dashboard to management. It allows us to set up our own preferences.
We can work with all sorts of data from the previous year or two. With that native data, we can have everything in one dashboard that accurately reflects the reporting. The visuals are great and make everything look very professional. We can change the look and feel or manipulate the data according to our requirements. It's extremely flexible.
The solution has been very stable so far.
We find the product to be quite scalable.
What needs improvement?
It's quite difficult to learn how to use Power BI. I'm not from the IT background, and I've been given the license to use the Power BI, however, I find that the support and video demos from Microsoft are not really helpful for me. I don't handle Microsoft BI 24/7. My working time isn't dedicated to using it and learning it. I need it for certain tasks and trying to wrap my head around it, while also handling other duties is difficult. There's too much of a learning curve for beginners.
The cost of the solution is high.
For how long have I used the solution?
We originally started our migration back at the end of 2019. We've used it for a year or two now.
What do I think about the stability of the solution?
The product is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution can scale. If a company needs to expand it, it can do so. It's not a problem.
Right now, in our organization, only 15 of us have the full license for the Power BI Pro. Not everyone in the office actually uses it. However, we have over 1,000 people using various other Microsoft products in our company.
How was the initial setup?
As I am not technical, I did not handle the initial setup. We have IT personnel within our organization that handled it. I just gave them my laptop, and they just installed it for me. Occasionally, they can also do it remotely from their office to our office. I never touch it. We just open the apps from the desktop. The process, when do that way, i's quite convenient. It's quite easy for end-users.
What about the implementation team?
We have our own IT team that handles the installation. They either take the laptop or do the installation remotely. In either case, it's handled in-house and not by integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
The solution is quite expensive.
What other advice do I have?
I'm an end-user of the product, however, I'm not overly technical or in IT.
We have a custom Microsoft setup. We are using a few apps from Microsoft, such as the Microsoft Plan, and we are using Power BI, Power Automate, et cetera. It's all from Microsoft, and it is part of our IT infrastructure. When we combine it together, it is a project and portfolio management solution. It is not a commercial, off-the-shelf product.
I'm not sure which version number we are using.
I'd rate the solution at a nine out of ten.
In terms of Microsoft Power BI, for all people who need to do their own reporting or want to visualize their daily work or tasks, in terms of projection, giving others a view on what they are doing, it's a very good tool. It allows users to show projections of what we are doing. Users can grab statistics, which is quite convenient, and understand what they are doing from a visual perspective, which we find quite useful.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead Technical Instructor at Code.Hub
A more intuitive solution than the competitors and provides a better understanding of the whole process without needing much code
Pros and Cons
- "In contrast to what we were using before I think that Power BI has given us more extensive results."
- "I would like to see integration with Excel."
What is our primary use case?
I'm using the desktop version and collaborating within our company.
As a training company we wish to analyze the instructions as they relate to our customers. Also, we take certain examples for our classrooms, our training.
What is most valuable?
I consider the solution to be quite good. In contrast to what we were using before I think that Power BI has given us more extensive results. It's more intuitive and it is better for understanding the whole process without much code. We're only using the user interface, not writing code.
We find it to be easier and it provides a better understanding of the results, both for us and our customers.
What needs improvement?
I cannot think of anything needing improvement at present and am quite satisfied with what we have, This said, I would like to see integration with Excel. This is because many of our customers like to have their results appear not only on a dashboard, but also in Excel, as they use it extensively. They would approve of the integration.
Also, there should be greater functionality from Power BI for the performance of certain complex tasks. Many things are being done with the interface and if we'll want automation to play a role then we will need more flexible programming, such as we have with Data Expressions. The interface must be utilized for carrying out more complex tasks. We wish to automate this using software and programming language.
For how long have I used the solution?
I have been using Microsoft BI for one or two years.
How are customer service and technical support?
I feel the technical support to be fine. We have all the support that we need.
How was the initial setup?
Having a proper understanding of how the data is modeled poses the greatest challenge. However, someone who has this should find the installation to be quite straightforward. The initial step involves having an understanding of the data model.
I think the setup is quite easy and straightforward. The solution can simply be downloaded and used. The most difficult thing involves the distillation of SQL Server, not what relates to Power BI.
What about the implementation team?
From our side we have around 20 people who are responsible for the deployment and maintenance, although I include in this figure not only the technical but all of the administrative staff. We have the trainers and also the people who are working with the technical support to deliver the training.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution is more flexible for us because the desktop is free and we pay as we use it in the cloud.
The customers have licenses of their own. We use their installations to help them with their work. Usually, these people represent new entries into the company and we give them the initial experience to start working with the software.
What other advice do I have?
As I could tell, I feel the solution to be easy. It is very good that all the users, as they use MS SQL, have a product from the same company. It is an overall experience for them to use Power BI.
We are an end-user and a partner to the vendor. We do training and provide consultations to our customers.
We work with companies, around eight in total, and we deal with their employees. Overall, we are talking about approximately 300 people. We give training to the employees of these companies and also provide consultations.
I strongly recommend the solution because I think it's a very modern tool and quite easy for all the data analysts and programmers.
I believe that all of the people who we have mentioned so far are quite satisfied with the solution.
I rate Microsoft BI as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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