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reviewer916719 - PeerSpot reviewer
System Specialist at a government with 201-500 employees
Real User
Robust and low-maintenance with a good interface
Pros and Cons
  • "It's a powerful platform."
  • "The reporting could be a bit better."

What is our primary use case?

We primarily use the solution internally and also on our websites.

What is most valuable?

The interface is great.

The DAX function center and integration with Asia have been great. 

It's a powerful platform.

The product is robust and stable. 

You do not have to maintain the product. It's very low-maintenance.

Technical support is helpful. 

What needs improvement?

I can't speak to any missing features. It has everything we need.

The reporting could be a bit better. It would be nice if there was just a bit more flexibility.

What do I think about the stability of the solution?

The solution is stable and reliable. The performance is good. It's not a product that crashes or freezes. There aren't bugs or glitches to deal with.

It's robust.

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February 2025
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What do I think about the scalability of the solution?

We've never attempted to scale. I'm not sure what the process is like. I can't speak to if it's easy or difficult to do.

We have five people in our department that directly use Microsoft BI. They are professors. 

While it is currently being used extensively, I cannot say that we have plans to increase usage. 

How are customer service and support?

We've been in touch with technical support in the past. They've always been good and we are quite happy with the level of support that they offer us.

Which solution did I use previously and why did I switch?

I have experience with IBM Cognos products before Power BI. It's very difficult to compare products as there are so many different functional, decent products.

How was the initial setup?

I didn't handle the deployment process. I can't speak to what the deployment was like. 

The is no maintenance required. 

What about the implementation team?

I'm not sure if we used consultants or integrators. I cannot recall what the process was like. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to the licensing. I don't have any information related to the exact costs.

Which other solutions did I evaluate?

We have looked at, for example, Tableau and QlikUp. At the moment, Power BI just seems to fit our needs the best.

What other advice do I have?

We are just a customer and an end-user.

I'd advise people to use it, know their needs and understand what they want. Do the personal work well and make sure that Power BI is the right suite for your needs. It's important to do some research before jumping in. 

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Marketing and Relationship Manager | Customer Journey at Ipiranga
Real User
Stable product with good technical support
Pros and Cons
  • "The stability is good."
  • "Areas for improvement would be the construction of reports and the dashboard budget."

What is our primary use case?

My primary use case is to turn data into analysis.

What needs improvement?

Areas for improvement would be the construction of reports and the dashboard budget.

What do I think about the stability of the solution?

The stability is good.

How are customer service and support?

Technical support is good.

How was the initial setup?

The initial setup was complex.

What's my experience with pricing, setup cost, and licensing?

Licenses are available on a monthly basis.

What other advice do I have?

I would rate this solution as nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Power BI
February 2025
Learn what your peers think about Microsoft Power BI. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
837,501 professionals have used our research since 2012.
reviewer1121292 - PeerSpot reviewer
MCSE at a financial services firm with 501-1,000 employees
Real User
Helpful support, plenty of useful features, and stable
Pros and Cons
  • "I like all the tools in Microsoft BI because they all have different purposes. There are a lot of people using Microsoft BI, and everybody is using it. The users have adapted well to the technology."
  • "I have a little problem with Synapse Analytics because it's very new. It's a product that has many capabilities, but it is not very well developed. I have to see the list of permissions from one object. I can't do this in Synapse. I have to search on the web for a solution because I don't have the tool for it."

What is our primary use case?

We use Microsoft BI in out data warehouse for analytics. We use it for many purposes.

What is most valuable?

I like all the tools in Microsoft BI because they all have different purposes. There are a lot of people using Microsoft BI, and everybody is using it. The users have adapted well to the technology.

There are plenty of visualization tools, a lot of functionality, and documentation.

What needs improvement?

I have a little problem with Synapse Analytics because it's very new. It's a product that has many capabilities, but it is not very well developed. I have to see the list of permissions from one object. I can't do this in Synapse.  I have to search on the web for a solution because I don't have the tool for it.

The engine of Synapse Analytics and the ability to export the data that has been published to the web could improve.

For how long have I used the solution?

I have used Microsoft BI within the past 12 months. I have been working with Microsoft BI tools for approximately 20 years.

What do I think about the stability of the solution?

Microsoft BI is stable.

What do I think about the scalability of the solution?

We have approximately 30 people using the solution in my organization. This includes experts that make reports.

How are customer service and support?

The support is good. We created approximately two or three cases, and they had the solution for us, or they had meetings with us to find a solution.

How was the initial setup?

The initial setup of Microsoft BI is easy.

What's my experience with pricing, setup cost, and licensing?

If you purchase a license for a server, for users, or the professional version, you might not have to. The free version I think it can satisfy many customers' needs.

What other advice do I have?

Synapse Analytics is the engine of the data that Power BI consumes.

I would advise those that use the solution to check all the license modes that the tool has because it's very confusing sometimes. You cannot just buy the product, you need to know who needs the product, who will use it, and who will be publishing. There are many aspects to figure out that when you do it will be better for you. 

I rate Microsoft BI an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1047609 - PeerSpot reviewer
Founder & CEO at a tech services company with 1-10 employees
Real User
Effective dashboard data transfer, stable, and scalable
Pros and Cons
  • "There is a feature in Microsoft BI that allows JSON data to SQL on the dashboards effectively and quickly."
  • "I have found using Microsoft BI is not easy. For example, trying to use the auto-refresh feature is not simple."

What is our primary use case?

We provide improved dashboards for our own customers by using Power BI.

What is most valuable?

There is a feature in Microsoft BI that allows JSON data to SQL on the dashboards effectively and quickly.

What needs improvement?

I have found using Microsoft BI is not easy. For example, trying to use the auto-refresh feature is not simple.

If you like to use Microsoft BI as an embedded solution, you need to do many things in the Azure, BI, and 365 portals. it can be complicated. This whole procedure should be simplified.

For how long have I used the solution?

I have been using Microsoft BI for approximately two months.

What do I think about the stability of the solution?

The stability of Microsoft BI is good.

What do I think about the scalability of the solution?

I have not scaled the solution very much but I know it is highly scalable.

We have approximately five dashboard creators in my organization that is working on the solution.

How are customer service and support?

The customer service was very nice and responsive, when I opened a ticket they called me and emailed me but they could not solve the problem we had.

We have three technicians and one of them is dedicated to the maintenance of Microsoft BI.

Which solution did I use previously and why did I switch?

I have previously used another solution.

How was the initial setup?

The initial setup is very complex.

What about the implementation team?

I used a consultant company to help me do the implementation and it took approximately one month.

What's my experience with pricing, setup cost, and licensing?

In the beginning, the solution cost approximately $1,000 per month, we have a Microsoft startup subscription. There is a subscription pack for startups company which we are able to have for one year.

My customers will increase their usage of the solution and they will be additional costs for their usage.

Which other solutions did I evaluate?

I have evaluated other solutions before choosing Microsoft BI, such as Tableau. I have found that Tableau does not have a solution that can be embedded. The dashboard should be inside of our applications.

What other advice do I have?

If someone wants an embedded solution then Microsoft BI is very good because it works on many types of data, such as JSON.

I rate Microsoft BI an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at a tech services company with 11-50 employees
Real User
Easy to learn with good data preparation features and good stability
Pros and Cons
  • "As it was my first time using Power BI, I can say that it was fairly easy to learn, especially if you already know BI-type tools."
  • "The one thing that I noticed specifically was the graphical features, and some of the analytical features. They were stronger on the Tableau side."

What is our primary use case?

There were two systems that the client was looking at creating some BI visualizations for. There was the system called ICE, which is a system that takes in automated calls, for service calls. They go into voicemail, however, if there's not an agent to take the call, it'll track statistics like how long a client was on hold, if an agent actually took the call, if the person hung up, et cetera. There are all of these different statuses and it would take all of those statistics. The product was used primarily to take that data in that case.

The other system was an ITSM system, which was the ticketing system. It would

it was my first time using Power BI, I can say that it was fairly easy to learn, especially if you already know BI-type tools. But the one thing that I noticed specifically was the graphical features, and some of the analytical features, I think they were stronger on the Tableau side. But the data preparation features, I much preferred the Power BI with the Power Query type features, at least for the datasets that we were working with. They were helpful in preparing the data.

 combine those two data sets and reduce a merged analytical set of reports to just show when the call volumes were and what the performance rate was and the nature of the calls and things like that.

What is most valuable?

As it was my first time using Power BI, I can say that it was fairly easy to learn, especially if you already know BI-type tools. 

The data preparation features were great. I much preferred the Power BI with the Power Query type features - at least for the datasets that we were working with. They were helpful in preparing the data.

What needs improvement?

The one thing that I noticed specifically was the graphical features, and some of the analytical features. They were stronger on the Tableau side.

There are two areas where the solution can be enhanced. One is natural language, where you can have third parties, however, it would be nice to have it built-in within Power BI, where a graph could be automatically explained in whatever language so that somebody can just kind of read through and have the graphic as an extra for exploring. That's something that I was looking at.

The other is the explained data, which is more of a lineage-type feature. My understanding is Tableau has that feature and Power BI doesn't. I was looking at a graph of comparisons and I noticed Tableau had this explained data feature, which gives, some lineage where data has come from, and Power BI doesn't have that. Or, if it does, it's not as well developed as Tableau.

For how long have I used the solution?

I used the solution a few months ago. I'm semi-retired, however, I did have a two-month contract and did some work with it. On the project, I did work a lot with Tableau, however, I also used Power BI, and would like to continue to use it more. 

What do I think about the stability of the solution?

It was a short project on the Power BI side. I didn't really identify any glitches. Certainly, over time things might've come out, however, I enjoy doing experimenting and playing around with things. The one definite thing that I noticed, as I do art with Tableau, is some really neat art stuff, so I tried to replicate that with Power BI and the quality just wasn't there.

What do I think about the scalability of the solution?

With ITSM, there's a lot of data that they collect on that side. That could be an issue, scalability. It wasn't moved to production yet. I basically produced a report as there were some issues with the ICE data, the voicemail system, and data collection. They had some issues that they had to solve. However, they were collecting data on a daily basis. You get thousands and thousands of calls on a daily basis. It depends on how they want to store that data historically. There may be some performance issues and scalability issues, however, for me, I can't really address that, as I didn't see that side. There's always a potential for trouble.

How are customer service and technical support?

It was a really short project for me. I was really there just to analyze those two data sources and produce a report for them, with some examples, using Power BI. I was able to do that without getting tech support involved.

Which solution did I use previously and why did I switch?

I've used other solutions, such as Tableau and Power Query. Tableau from a graphical point of view is much better than Power BI, however, from a data manipulation standpoint and things like that, I prefer Power BI and Power Query to prep the data.

Tableau got bought out by Salesforce, which is a cloud-based company, so they're all going to push everything to the cloud. I'm sure they'll incorporate all these new features.

How was the initial setup?

I downloaded the solution from their website. 

The server side was already set up, therefore, I don't know much about the initial setup process. As a contractor, I came in just on the development side, which was just downloading the Power BI tool as a client. It was fairly easy. That's the nice thing is it's easy to set up. It is similar to Tableau, in that Tableau is fairly easy to set up. It is all built towards this whole idea of self-service.

What other advice do I have?

I'm just a customer.

As I downloaded the solution right off the website, I assume it was the latest version. I don't know the version number off-hand. 

I would do the development on-pre

There were two systems that they were looking at creating some BI visualizations for. So there was the system called ICE, which is a system that takes in automated calls, for service calls. And so goes into voicemail, but if there's not an agent to take the call, it'll track statistics like how long you were on hold, if an agent actually took your call, if you hung up. All of these different statuses would take all of those statistics. And so it was to take that data.

And the other system was the ITSM system, which is the ticketing system. And kind of combine those two data sets and reduce a merged analytical set of reports to just show when were the call volumes were, and what was the performance rate, and the nature of the calls and things like that.

It's easy to set up, however, regarding scalability and high-end analytical features, Tableau is still better on that. It's always important to keep up, as technology's changing all the time. They're always adding new features. There are no negatives in exploring these tools. In the end, you just want some visualizations that help you make decisions. Both Tableau and Power BI tools are great for that. However, if you want advanced stuff, then it's just about experimenting and seeing what will help you solve your problems.

I'd rate the solution at an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1381863 - PeerSpot reviewer
CEO at a tech services company with 201-500 employees
Consultant
Highly scalable, very stable, good data presentation, and useful for deeper insights and analysis
Pros and Cons
  • "The way data is presented is very valuable. The amount of information that we can get at a glance is also valuable. You can then drill-down and see data from many different angles in the same chart by selecting certain things. Based on the selection, everything changes automatically. If we have four parameters in a particular item, when you select a parameter, the remaining charts on that page automatically change for that particular parameter."
  • "Its price could be better. Its licensing cost is very high."

What is our primary use case?

We are using Power BI Premium at the moment. It is an online solution, which always has the latest version.

It is for data visualization and data insights. BI means business intelligence, so it helps you understand the performance of your business better. It gives you deeper insight into the data so that you can draw meaningful conclusions from the data, and your decisions are based on data insights rather than a hunch. 

How has it helped my organization?

It is a good and very useful product. I find it to be extremely useful because it gives me a deeper insight into my business, and it lets me analyze things and make decisions based on the data.

What is most valuable?

The way data is presented is very valuable. The amount of information that we can get at a glance is also valuable. You can then drill-down and see data from many different angles in the same chart by selecting certain things. Based on the selection, everything changes automatically. If we have four parameters in a particular item, when you select a parameter, the remaining charts on that page automatically change for that particular parameter.

What needs improvement?

Its price could be better. Its licensing cost is very high.

For how long have I used the solution?

We discovered it about two months ago, and we started using it.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

You can scale it to thousands of users. It is a cloud product. Microsoft Cloud is being used by people across the world. So, there is no limitation in terms of scalability.

At the moment, we have about five users, but the number of users will increase to 50. We are absolutely going to keep using it.

How are customer service and technical support?

We generally don't approach Microsoft for support. We are able to handle things at our end.

Which solution did I use previously and why did I switch?

We used simple Excel reports, but Excel reports are not as good as Power BI. Power BI is far ahead.

How was the initial setup?

It is a cloud product. You can access it through a web browser. It takes no time. 

It takes time only when you have to prepare the reports because you need to know how to prepare the Power BI reports. There is an MIS team, and there are Power BI designers who design the reports, but for users, it doesn't take much effort because they just have to click and see.

What's my experience with pricing, setup cost, and licensing?

Its licensing cost is very high. It is $20 per user, which is very high, but it is a good product, so you pay for it.

What other advice do I have?

I would recommend this solution. I would rate Microsoft BI a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Managing Director at IDMdev Tech Solutions®
Real User
It is stable and provides a quick view of the most important indicators, but its setup and support should be better
Pros and Cons
  • "The use of graphics to show and view the data indicators is the most valuable feature. It is also very stable."
  • "Its setup and support should be improved. We would like to see more material for developers that provides clear explanations about how we can do data mining by using Microsoft BI. It would also be good if we can connect a feature to other customized machine learning solutions."

What is our primary use case?

We have integrated this solution into the software that we created for a client specifically for reports and data consumption. It is a hybrid infrastructure project with hybrid integration. It has a lot of reports executed or created from the cloud.

How has it helped my organization?

It has helped us to have a really quick view of the most important indicators of the operational issues of our platform. It has enabled collaboration between different operational levels in the company.

What is most valuable?

The use of graphics to show and view the data indicators is the most valuable feature. It is also very stable.

What needs improvement?

Its setup and support should be improved. We would like to see more material for developers that provides clear explanations about how we can do data mining by using Microsoft BI. It would also be good if we can connect a feature to other customized machine learning solutions.

What do I think about the stability of the solution?

It has good stability.

What do I think about the scalability of the solution?

We haven't used it a lot, but it seems good so far. We have only three users. We may include two or three more users to the platform.

How are customer service and technical support?

Their technical support is bad. I didn't like the technical support of Microsoft.

Which solution did I use previously and why did I switch?

We also use Oracle and Tableau.

How was the initial setup?

The initial setup was not complex, but we would like a more agile process. The initial deployment took about two months. The platform that we created was very robust.

What about the implementation team?

We are a reseller of the solution. We did the deployment.

Which other solutions did I evaluate?

We were thinking of integrating Tableau instead of Microsoft BI, but the client chose Microsoft BI.

What other advice do I have?

I would rate Microsoft BI a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Programmer Analyst with 1,001-5,000 employees
Real User
Data abstracting and good reporting features are keys for us
Pros and Cons
  • "It's user-friendly and provides data abstracting capabilities. We are also able to share reports with our colleagues very easily."
  • "The DAX features need some improvement. It's not as easy as Excel. They need more DAX formulas."

What is our primary use case?

Our primary use case is for data prediction. We use our predictive model index, and then express the data to Power BI.

What is most valuable?

It's user-friendly and provides data abstracting capabilities. We are also able to share reports with our colleagues very easily.

What needs improvement?

The DAX features need some improvement. It's not as easy as Excel. They need more DAX formulas.

What do I think about the stability of the solution?

The stability is good.

How was the initial setup?

The setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

The most important criterion for me, when selecting a vendor, is that the product is cost-effective.

What other advice do I have?

It depends on how you're going to use the reports, but when looking into this product or similar solutions, check the security side of things. If you don't want to share information with everyone, how does it deal with that?

So far, it's one of the best reporting tools I've found. They are improving the product every month. I would rate it at eight out of 10. The two missing points are to see what comes out in the future.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Power BI Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free Microsoft Power BI Report and get advice and tips from experienced pros sharing their opinions.