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Mimecast Email Security pros and cons

Vendor: Mimecast
4.0 out of 5
Badge Leader
579 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Mimecast Email Security features include effective spam filtering, impersonation protection, and phishing countermeasures.
Integrates directly with Microsoft 365, allowing users to log in using their Microsoft 365 credentials.
Offers straightforward initial setup and administration, aiding quick implementation and ease of use.
Provides robust sandboxing capabilities, enhancing security measures against advanced threats.
Supports specialized use cases with features such as HIPAA compliance aids, contributing to tailored security compliance needs.

CONS

Mimecast Email Security's pricing is considered expensive and could be improved.
The archival service charges an extraction fee for retrieving data, which users find unfair.
Detection rates are seen as an area needing improvement, with feedback indicating delays in identifying new threats.
Support from Mimecast is lacking, often redirecting users to knowledge-based articles rather than providing personal assistance.
The outbound mail servers have been regularly blocklisted by spam filters, affecting user reputation and business confidence.
 

Mimecast Email Security Pros review quotes

reviewer1449105 - PeerSpot reviewer
Dec 16, 2020
The piece that is most valuable from the Mimecast standpoint will be the sandboxing feature.
Todd Blake - PeerSpot reviewer
May 9, 2023
Due to our specialized use case, that HIPAA dictionary really comes in handy.
reviewer1465431 - PeerSpot reviewer
Dec 18, 2020
It's really quite user-friendly. In terms of technical superiority and the product itself, there are no complaints. It is really cutting edge.
Learn what your peers think about Mimecast Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
TC2 - PeerSpot reviewer
Apr 12, 2022
What I like about the integration is that it is directly into Microsoft 365, users can use their Microsoft 365 credentials to log into the portal and access their mail.
reviewer1538043 - PeerSpot reviewer
May 29, 2021
The initial setup is very straightforward.
Frank Rawson - PeerSpot reviewer
May 26, 2023
We like Mimecast's spam filtering. The email signature feature is also a big plus for our users.
ShaheenKapery - PeerSpot reviewer
May 20, 2024
The integration is straightforward.
reviewer1560591 - PeerSpot reviewer
Apr 29, 2021
It does a good job for us, and its admin console is easy to use.
reviewer1619394 - PeerSpot reviewer
Nov 30, 2023
The product's most valuable features are impersonation protection and phishing countermeasures.
reviewer1627185 - PeerSpot reviewer
Sep 13, 2021
Mimecast certainly helped my customers reduce phishing emails.
 

Mimecast Email Security Cons review quotes

reviewer1449105 - PeerSpot reviewer
Dec 16, 2020
The detection rates are an area for improvement.
Todd Blake - PeerSpot reviewer
May 9, 2023
I'd like to have better support from the product in the future.
reviewer1465431 - PeerSpot reviewer
Dec 18, 2020
We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee.
Learn what your peers think about Mimecast Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
TC2 - PeerSpot reviewer
Apr 12, 2022
While it's quick and easy, the initial setup could be more user-friendly.
reviewer1538043 - PeerSpot reviewer
May 29, 2021
As a user, the user interface of the management console could be upgraded, for example.
Frank Rawson - PeerSpot reviewer
May 26, 2023
Lately, Mimecast's outbound mail servers have been regularly blocklisted by spam filters. That didn't happen a few years back, but it seems to be a more frequent problem these days. When a server is blocklisted, it means all of my outgoing mail ends up in the recipient's junk mail. That affects my reputation and business confidence.
ShaheenKapery - PeerSpot reviewer
May 20, 2024
The platform's cost-effectiveness could be improved.
reviewer1560591 - PeerSpot reviewer
Apr 29, 2021
Their support should be improved. They are notorious for sending you to knowledge-based articles rather than actually talking to you, but that is, unfortunately, kind of becoming a trend with everything. In terms of features, I haven't had any complaints. However, I don't like the fact they moved to a paid training subscription model. They used to have a lot of free webinars for training, but they have started to charge for them in the past year.
reviewer1619394 - PeerSpot reviewer
Nov 30, 2023
They could provide a unified licensing model, including all the security features.
reviewer1627185 - PeerSpot reviewer
Sep 13, 2021
From an administrative point of view, Mimecast is a little bit cumbersome and difficult. It's not something that the end-user can easily find navigate themselves.