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Mimecast Email Security pros and cons

Vendor: Mimecast
4.0 out of 5
Badge Leader
580 followers
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Pros & Cons summary

Mimecast Email Security is known for its sandboxing and user-friendly console, seamlessly integrating with Microsoft 365 to reduce phishing emails. It offers commendable impersonation protection; however, pricing is high. Concerns about detection rates, false positives, blocklisted servers, and support system exist. Mimecast's technical superiority contrasts with a need for threat response improvement and user concerns over service reliability, particularly regarding company reputation due to unpredictable email delivery issues.

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Prominent pros & cons

PROS

Mimecast Email Security is praised for its effective spam filtering and email security features.
The platform offers valuable sandboxing and phishing countermeasures.
Mimecast Email Security provides an effortless initial setup and easy-to-use admin console.
It features reliable integration with Microsoft 365, allowing seamless access.
Mimecast Email Security is recommended for its technical support and scalable capabilities.

CONS

Mimecast Email Security's pricing is expensive and could be improved.
The support needs improvement, as customers often receive links to articles instead of direct assistance.
Mimecast Email Security requires users to pay an extraction fee for data retrieval despite having subscribed to an archival service.
The reaction time between identifying new threats and detection by Mimecast Email Security needs to be narrowed.
Mimecast Email Security servers have been frequently blocklisted, affecting outbound mail delivery.
 

Mimecast Email Security Pros review quotes

reviewer1449105 - PeerSpot reviewer
Dec 16, 2020
The piece that is most valuable from the Mimecast standpoint will be the sandboxing feature.
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Todd Blake - PeerSpot reviewer
May 9, 2023
Due to our specialized use case, that HIPAA dictionary really comes in handy.
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reviewer1465431 - PeerSpot reviewer
Dec 18, 2020
It's really quite user-friendly. In terms of technical superiority and the product itself, there are no complaints. It is really cutting edge.
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Buyer's Guide
Mimecast Email Security
March 2025
Free Report: Mimecast Email Security Reviews and More
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TC2 - PeerSpot reviewer
Apr 12, 2022
What I like about the integration is that it is directly into Microsoft 365, users can use their Microsoft 365 credentials to log into the portal and access their mail.
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reviewer1538043 - PeerSpot reviewer
May 29, 2021
The initial setup is very straightforward.
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Frank Rawson - PeerSpot reviewer
May 26, 2023
We like Mimecast's spam filtering. The email signature feature is also a big plus for our users.
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ShaheenKapery - PeerSpot reviewer
May 20, 2024
The integration is straightforward.
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reviewer1560591 - PeerSpot reviewer
Apr 29, 2021
It does a good job for us, and its admin console is easy to use.
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reviewer1619394 - PeerSpot reviewer
Nov 30, 2023
The product's most valuable features are impersonation protection and phishing countermeasures.
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reviewer1627185 - PeerSpot reviewer
Sep 13, 2021
Mimecast certainly helped my customers reduce phishing emails.
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Show 10 more reviews (out of 30)
 

Mimecast Email Security Cons review quotes

reviewer1449105 - PeerSpot reviewer
Dec 16, 2020
The detection rates are an area for improvement.
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Todd Blake - PeerSpot reviewer
May 9, 2023
I'd like to have better support from the product in the future.
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reviewer1465431 - PeerSpot reviewer
Dec 18, 2020
We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee.
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Buyer's Guide
Mimecast Email Security
March 2025
Free Report: Mimecast Email Security Reviews and More
Learn what your peers think about Mimecast Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
DOWNLOAD NOW
845,040 professionals have used our research since 2012.
TC2 - PeerSpot reviewer
Apr 12, 2022
While it's quick and easy, the initial setup could be more user-friendly.
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reviewer1538043 - PeerSpot reviewer
May 29, 2021
As a user, the user interface of the management console could be upgraded, for example.
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Frank Rawson - PeerSpot reviewer
May 26, 2023
Lately, Mimecast's outbound mail servers have been regularly blocklisted by spam filters. That didn't happen a few years back, but it seems to be a more frequent problem these days. When a server is blocklisted, it means all of my outgoing mail ends up in the recipient's junk mail. That affects my reputation and business confidence.
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ShaheenKapery - PeerSpot reviewer
May 20, 2024
The platform's cost-effectiveness could be improved.
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reviewer1560591 - PeerSpot reviewer
Apr 29, 2021
Their support should be improved. They are notorious for sending you to knowledge-based articles rather than actually talking to you, but that is, unfortunately, kind of becoming a trend with everything. In terms of features, I haven't had any complaints. However, I don't like the fact they moved to a paid training subscription model. They used to have a lot of free webinars for training, but they have started to charge for them in the past year.
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reviewer1619394 - PeerSpot reviewer
Nov 30, 2023
They could provide a unified licensing model, including all the security features.
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reviewer1627185 - PeerSpot reviewer
Sep 13, 2021
From an administrative point of view, Mimecast is a little bit cumbersome and difficult. It's not something that the end-user can easily find navigate themselves.
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Show 10 more reviews (out of 29)

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Product Categories

Product Categories
Secure Email Gateway (SEG)
Office 365 Protection

Popular Comparisons

Popular Comparisons
Proofpoint Email Protection vs Mimecast Email Security Logo
Proofpoint Email Protection vs Mimecast Email Security
Abnormal Security vs Mimecast Email Security Logo
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Barracuda Email Security Gateway vs Mimecast Email Security Logo
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Related questions
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Is Defender for Office 365 enough? Or should we be using a product like Mimecast?
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When evaluating SEG (Secure Email Gateways), what aspect do you think is the most important to look for?
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