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SysAdmin at a construction company with 10,001+ employees
Real User
Top 20
The workload migration was seamless
Pros and Cons
  • "Snapshots are one valuable feature within ONTAP, but CVO's appeal is that it acts just like the on-prem solution. It's the same OS, but in the cloud. We can continue to use ONTAP as we did on-premise."
  • "I would want more visibility and data analytics where we can see anomalies within the shares within the GUI."

What is our primary use case?

We use CVO for NFS data storage, NFS sharing, and SMP sharing.

How has it helped my organization?

CVO helped us migrate to the cloud. We were already using the same software on-prem. We just migrated it to the cloud, so it helped us with that. 

The workload migration was outstanding. It was seamless. We have on-premise CVO within BlueXP. We just drag and drop the on-premise workload to the cloud workload. It just migrated and cut over. That was it. The time required depends on the volume size. Our largest volume took us three-and-a-half weeks. It takes some time to migrate the data from on-prem to the cloud. 

We have on-prem NetApp AFF, and we're looking into using NetApp Data Sense or Blue XP Data Sense for the backup servers as well. Everything integrates perfectly. We have some on-prem workloads that run on NetApp, and CVO on a cloud. We can migrate between the two if needed.

What is most valuable?

Snapshots are one valuable feature within ONTAP, but CVO's appeal is that it acts just like the on-prem solution. It's the same OS, but in the cloud. We can continue to use ONTAP as we did on-premise. 

What needs improvement?

I would want more visibility and data analytics where we can see anomalies within the shares within the GUI.

Buyer's Guide
NetApp Cloud Volumes ONTAP
January 2025
Learn what your peers think about NetApp Cloud Volumes ONTAP. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.

For how long have I used the solution?

I have used CVO for four years.

What do I think about the stability of the solution?

CVO is highly stable, and the performance has met our expectations. It does exactly what it needs to do.

What do I think about the scalability of the solution?

Scaling CVO is straightforward. It's super easy to grow the cloud environment compared to the on-prem solution. It's easier to scale.

How are customer service and support?

I've had no issues with NetApp support so far. It's been excellent.

Which solution did I use previously and why did I switch?

We had the on-premise version of ONTAP. We also have a Nutanix array for our hypervisor. 

How was the initial setup?

I've set up four NetApp CVOs. They all took around five minutes to set up. It's super easy.

What's my experience with pricing, setup cost, and licensing?

The licensing is good. They make it easy for you. You go to the sizing site. It's a bar that you drag and drop.

What other advice do I have?

I rate NetApp Cloud Volumes ONTAP nine out of 10. If you're a fan of the on-prem version, you'll like CVO on the cloud. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1440825 - PeerSpot reviewer
Infrastructure Architect at a transportation company with 10,001+ employees
Real User
Provides unified storage no matter what kind of data we have
Pros and Cons
  • "Lastly, the API and web services are fairly good. That is an important feature too. We write some code to do different things. We have code that runs to make sure that everything is being backed up as we say it is and we try to also detect places where we may have missed a backup."
  • "I'm very happy with the solution, the only thing that needs improvement is the web services API. It could be a little bit more straightforward. That's my only issue with it. It can get pretty complex."

What is our primary use case?

We use Cloud Volumes ONTAP to back up ONTAP Select instances from our plants and distribution centers to Cloud Volumes ONTAP and Azure. We store a backup solution for all or most sites.

How has it helped my organization?

In terms of how this solution has improved my organization, we use a third-party backup solution, like Spectrum Protect from IBM to backup finances. That's not the best way to do it. Our choice was to move from that technology straight to using the same technology for backup, which is essentially NetApp. Cloud Volumes ONTAP is NetApp. It's the same technology which is where the efficiency really is. It's much more efficient than using a third-party solution.

It provides unified storage no matter what kind of data we have. Right now, it's just backing up Volumes but NetApp is a unified solution. In our case, it's really for file storage, NFS or CIFS.

Cloud Volumes ONTAP allows us to keep more backup. We can keep more backup because of the cost of storage in Azure versus what we have in our data center. This is also completely off-site from our data centers. We have two data centers close to each other, but this actually keeps us as an offsite copy too because it's far enough away. It does keep control of our storage costs from a previous backup technology because it's kept in Azure and it's cloud-based storage. It's not our on-premise storage, it's kind of a hybrid cloud solution.

We're saving around 20% on storage. 

What is most valuable?

It is the same technology that we run on our sites. All of the backup functions and recovery are similar. It's the exact same process. From a learning experience, it's the same. If you learn ONTAP itself, then you can do Cloud Volumes ONTAP without an issue.

The main feature of it is what we call "native backup technology." We're not using somebody else's technology backup, we're using NetApp. 

The other important part to us is the Cloud Manager. It gives us a single pane of glass to look at the environment. Everything is remote right now but we will be backing up some on-premise very shortly.

Lastly, the API and web services are fairly good. That is an important feature too. We write some code to do different things. We have code that runs to make sure that everything is being backed up as we say it is and we try to also detect places where we may have missed a backup.

What needs improvement?

I'm very happy with the solution, the only thing that needs improvement is the web services API. It could be a little bit more straightforward. That's my only issue with it. It can get pretty complex. 

For how long have I used the solution?

I have been using Cloud Volumes ONTAP for a year. 

What do I think about the stability of the solution?

So far, we haven't had any downtime. 

What do I think about the scalability of the solution?

It scales well. We can add to the license. We have a 100 terabyte license right now, but we can add to it very quickly.

There is very low maintenance because once you deploy it, you run your scripts and you can see what failed and not many things fail. So, it's pretty quick.

How are customer service and technical support?

We did contact their support initially during the initial install. It was our cloud technical support. We had a resource from them. They were excellent. 

Which solution did I use previously and why did I switch?

We switched to CVO because of the efficiency and architectural consistency because it uses the same technology. NetApp to NetApp is not trying to go to somebody else.

We were backing up Spectrum Protect and we were using SimpliVity backup at one time on the license, but essentially those weren't solutions and we moved totally away from that.

How was the initial setup?

The initial setup was straightforward. You log onto their marketplace and deploy the Cloud Manager. Then it will deploy the actual CVO itself. It's pretty much a point and click. You have to set up some things ahead of time, like your Azure connections if you don't have them. Those can be more complex, but the actual solution itself was fairly straightforward.

There are prerequisites that have to be done like networking to Azure to your cloud and making sure that you have firewall rules in place. Those are more site-specific, like customer-specific issues. It's not really related to CVO directly.

It took about three months to deploy all the sites which are just for North America. This is also deployed within our company and in Asia. We have about 24 sites and we have a 100% adoption rate. 

What about the implementation team?

We did the deployment ourselves. 

What was our ROI?

We never really got down to the TCO. We just know that it was at least 20% better. The only reason we would pick it and change everything is that it was cheaper and consistent with our architecture. 

What's my experience with pricing, setup cost, and licensing?

We don't think it's that expensive when compared to what we were paying for the previous vendor. This is less expensive. Pricing is good. 

What other advice do I have?

My main advice is to get your cloud technical support online. Make sure you have all the prerequisites properly done and you understand how to deploy the Cloud Manager. That's really the main thing.

Anytime we want to deploy new sites, we have to get the network people involved for firewalls because in our case, we're coming from Azure, which is where the CVO is, back into our company's network. The security protection is the most important lesson that you've got to get right. The security of your connections is important. 

I would rate NetApp Cloud Volumes ONTAP a ten out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
NetApp Cloud Volumes ONTAP
January 2025
Learn what your peers think about NetApp Cloud Volumes ONTAP. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
reviewer1642368 - PeerSpot reviewer
Senior Systems Engineer at a computer software company with 10,001+ employees
Real User
Cloud Manager is a nice tool for managing the environment, and we can easily pair on-prem with the cloud and the cloud backup feature
Pros and Cons
  • "I like how you can easily pair on-prem with the cloud and the cloud backup feature. I like the whole integration with on-prem and the cloud for SnapMirror relationships."
  • "They definitely need to stay more on top of security vulnerabilities. Our security team is constantly finding Java vulnerabilities and SQL vulnerabilities. Our security team always wants the latest security update, and it takes a while for NetApp to stay up to speed with that. That would be my biggest complaint."

What is our primary use case?

We are using it for Virtual Desktop Infrastructure in AWS. I believe we're using the latest version.

How has it helped my organization?

We were able to move our VDI environment into AWS. It has been a big performance boost. It has helped our customers all around the globe access virtual desktop.

Upgrades are much easier in terms of upgrading ONTAP. It is so much easier with CVO.

It provides unified storage and gives us better access to our data. We're able to manage it. I don't really see that any different than the on-prem solution, but it does give us the ability to manage access and permissions.

CVO enables us to manage our native cloud storage better than if we used management options provided by AWS. That's because we're more familiar with ONTAP. So, it is not like we had to change how we manage storage. That was the big thing, and it has an easier user interface. Managing AWS storage is also pretty easy, but to me, the easiest thing was the fact that we're familiar with ONTAP.

What is most valuable?

I do like the cloud manager. It is a nice way of managing our environment. It definitely is a nice tool to do basic ONTAP tasks such as setting up backups, creating volumes, and managing permissions.

I like how you can easily pair on-prem with the cloud and the cloud backup feature. I like the whole integration with on-prem and the cloud for SnapMirror relationships. 

I like the backup feature because it is all SaaS, and it is easy to set up. My data is encrypted in transit. 

The compliance feature is also good, but we haven't used it yet. From what I've seen in the demos, it is really a nice feature. I like the fact that we can analyze our data. We can do data analysis with artificial intelligence and categorize data. 

What needs improvement?

They definitely need to stay more on top of security vulnerabilities. Our security team is constantly finding Java vulnerabilities and SQL vulnerabilities. Our security team always wants the latest security update, and it takes a while for NetApp to stay up to speed with that. That would be my biggest complaint.

For how long have I used the solution?

We have been using this solution for two years.

What do I think about the stability of the solution?

I haven't had a problem yet.

What do I think about the scalability of the solution?

We have not had a scalability issue, so it scales easily. We are using about 20 terabytes. We have about 200 people who are using it on a day-to-day basis. They are mostly from the finance team.

We have plans to increase its usage. We are investigating it. It is all based on the business.

How are customer service and technical support?

I've had many support cases. Sometimes, it takes a while for them to give me a solution that works. Sometimes, they give me a solution that works, but it depends on the problem. I would rate their support a seven out of 10.

Which solution did I use previously and why did I switch?

We were using NetApp, so we were using NetApp arrays. The main reason for switching was that we wanted to move our VDI environment into AWS. So, the main reason was to use the NetApp in AWS. One of the reasons why we went with Cloud Volumes ONTAP was that it was easy to migrate our on-prem solution into AWS because of SnapMirror.

We worked with Amazon FSx for a little bit, but it wasn't really ready yet. It was just released, so we decided to stick with CVO.

How was the initial setup?

It was straightforward, but we were mandated to use Terraform. So, I had to create a Terraform code, but it was easy to set it up. It takes a couple of hours to just set it up if you know what you're doing, but planning, designing the application, and everything else took about three months.

We had an on-prem solution running on arrays, and we wanted to move our VDI infrastructure into AWS. In terms of the implementation strategy, first of all, we wanted to figure out the kind of array and what can we do in terms of ONTAP to make it work. We had to set up a PoC and get some test users and a VPC in place. We had to get security rules and security in place. So, there was a lot of stuff just besides ONTAP. Obviously, we needed to get the whole cloud infrastructure in place to support the VDI users, and CVO was just one part of this project.

What about the implementation team?

I did it myself.

What was our ROI?

Our users are happy, so I guess that's a good return on our investment.

What's my experience with pricing, setup cost, and licensing?

It is expensive. There are no costs in addition to their standard licensing fees.

What other advice do I have?

My advice would be to go for it. It is a great product. It is a great piece of software. NetApp is cutting edge when it comes to software in the cloud. I don't really have any warnings.

I don't know if we're saving more money by putting in more data. It does have tiers, and I guess there is data reduction that does help us save more money. We're using cloud on CVO, and we take advantage of reduction capabilities that do help us. 

I would rate this solution a nine out of 10.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Sr Systems Engineer at Ucare
Real User
Simple to get up and running, and our data is readily available when we need it
Pros and Cons
  • "The most valuable feature of this solution is that it makes our data readily available and we don't have to go through a lot of trouble to access it."
  • "We would like to have support for high availability in multi-regions."

What is our primary use case?

Our primary use case is data replication to the cloud.

How has it helped my organization?

Using Snapshot copies and thin clones for operational recovery is convenient. This technology makes things very easy.

The unified file and block-storage access across clouds and on-premises infrastructure have made things easier for us. It means that we do not face significant roadblocks.

What is most valuable?

The most valuable feature of this solution is that it makes our data readily available and we don't have to go through a lot of trouble to access it.

What needs improvement?

We would like to have support for high availability in multi-regions.

There is no support for Microsoft Azure.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

The stability is very impressive and we have had no issues with it.

What do I think about the scalability of the solution?

Scalability is not an issue because it is really expandable. If you don't know the structure of the business you can scale up, scale down, and do everything graphically.

How are customer service and technical support?

We have not used NetApp technical support directly. We have been speaking with partners who are in our region.

How was the initial setup?

We used the NetApp Cloud Manager to get up and running, and we found it very simple. It was very easy, and you don't have to be an engineer to get it working.

What about the implementation team?

Partners from our region assisted us with the deployment. CW did a good job starting from scratch and getting everything up and running. When I would give a requirement, they would come up with all of the options that were available.

Which other solutions did I evaluate?

I have tried Pure Storage and EMC RecoverPoint, but ONTAP is easier to use.

What other advice do I have?

I love this solution. They have a lot of features and they explore the market really well, whereas other vendors fail to do those things. ONTAP keeps evolving with the needs of the market and follows the trends.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr Storage Engineer at Ripe NCc
Real User
Enables us to move from hardware to cloud for more flexibility
Pros and Cons
  • "For us, the value comes from the solution's flexibility, speed, and hopefully cost savings in the long term."
  • "I would like this solution to be brought to all the three major players. Right now it's supported only on AWS and Azure. They should bring it to Google as well, because we would like to have flexibility in choosing the underlying cloud storage provider."

What is our primary use case?

We're trying to see whether it's a good fit to move our secondary storage to the cloud, which would then be in competition with ONTAP Cloud Volumes. However, ONTAP gives us a bit more flexibility. If it's cost-effective, good enough performance, and has all the tools we need, we will continue with it. So far it looks great.

How has it helped my organization?

ONTAP made us less reliant on in-house hardware. It has already changed the way we're looking at our investments, purchasing plans, and budgeting for the next three to five years. We are shifting more into the cloud OpEx rather than keeping our expenses on the hardware side. That is already a good outlook.

We're just using AWS for now, but the consistency of storage management between our own program and the cloud seems to be great.

The solution has definitely helped reduce our company's data footprint in the cloud. I don't have the numbers in my head. By using compression in the cloud and deduplication, it's something that definitely reduces all the data, probably by more than 20%. That is in comparison to using native cloud source storage solutions.

In terms of our company's cloud costs, we're still seeing about the same amount of money spent. However, it's shifting towards the OpEx part and that gives us the flexibility to scale up and down versus the investment that you have to do upfront in the beginning. It's the shift that we're interested in rather than the total amount at the moment. In the future, we might expect that the cost of the cloud solution will drop. Therefore in the future, we may also see the total costs go down.

What is most valuable?

For us, the value comes from the solution's flexibility, speed, and hopefully cost savings in the long term.

What needs improvement?

I would like this solution to be brought to all the three major players. Right now it's supported only on AWS and Azure. They should bring it to Google as well because we would like to have flexibility in choosing the underlying cloud storage provider.

What do I think about the stability of the solution?

The stability is perfect. We have had no problems. On-premises was also good, so I'm not worried about this.

What do I think about the scalability of the solution?

The solution is definitely scalable on the cloud. On the cloud, you can scale almost infinitely. You don't have to worry about reaching any limits, so that's definitely very good. Also in performance levels, you can have underlying storage in the cloud allowing you to change the IOPS, or performance at latency on the fly. That is something you cannot do very easily on-premises.

How are customer service and technical support?

Their technical support is great. We're using a partner in the Netherlands for support and we have a great relationship with them.

Which solution did I use previously and why did I switch?

I first encountered NetApp at Insight 2018 Barcelona. I was there and talked to NetApp.

How was the initial setup?

I found the initial setup straightforward. Cloud Manager is point and click, which makes deployment pretty easy.

What about the implementation team?

We involved NetApp a little bit but it was to look at the product. It's so simple to use that we were able to do it mostly ourselves without a lot of help.

What other advice do I have?

Take a look at it, try it yourself. It's one month for free, with no licensing costs from NetApp. Try it out. It doesn't cost anything but some of your time. It's pretty simple to run and see how it works.

I would rate this solution an eight out of ten. It's not a ten because the multi-cloud has to be in three layers.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1223607 - PeerSpot reviewer
Systems Engineer at a healthcare company with 1,001-5,000 employees
Real User
A reliable solution with the ability to Snapshot and SnapMirror between locations
Pros and Cons
  • "The solution’s unified file and block-storage access across our infrastructure is invaluable. Without it, we can't do what we do."
  • "We have used technical support. As long as they don't call me at four o'clock in the morning to tell me that a drive failed and they are sending me another one, I like it. They have a tendency to do that."

What is our primary use case?

The primary use case is storage of medical records.

How has it helped my organization?

The solution’s unified file and block-storage access across our infrastructure is invaluable. Without it, we can't do what we do.

The consistency of storage management across clouds affects our storage operations by making everybody go to object-based storage, which is not a bad thing. I don't care what cloud provider that you use, they all are based upon what AWS comes out with, which is their S3 object-based storage. NetApp is doing that with with StorageGRID, and that's why we have one and a half petabytes of StorageGRID now, because we have developers and they all want to use object-based storage. Everybody likes puts and gets, but I still prefer traditional NFS.

What is most valuable?

The ability to Snapshot and SnapMirror between locations is the most valuable. The solution’s Snapshot copies and thin clones in terms of operational recovery works very effectively. If you want to automate it, use SnapCenter 2.0. Otherwise, do it manually. It's not that hard to do.

What needs improvement?

I suspect ONTAP will just end up being a portion that runs on StorageGRID. Ultimately, everything will be object-based, then you'll just have a little dock of ONTAP that will do your NFS and CIFS.

For how long have I used the solution?

I've been using NetApp's products for 15 years.

What do I think about the stability of the solution?

The on-premise NetApp is very stable. I can't speak to the cloud side.

It just works. I don't have problems with it.

What do I think about the scalability of the solution?

It's very scalable. I even insisted when we ordered the latest ones that we get the interconnect switches. So, if we want to expand, we already have those in place.

How are customer service and technical support?

We have used technical support. As long as they don't call me at four o'clock in the morning to tell me that a drive failed and they are sending me another one, I like it. They have a tendency to do that. 

Which solution did I use previously and why did I switch?

We previously used Commvault.

I have used NetApp before at two previous companies. 

Compellent is what they already had when we acquired this other company. It would just crash constantly. It is not worth it.

How was the initial setup?

It is pretty easy. It is sort of wizard based.

I have done it numerous times.

What about the implementation team?

We did the last deployment ourselves.

Which other solutions did I evaluate?

It is reliable, and Commvault is not reliable.

Dell EMC sucks. They are not innovative. They haven't done anything in years.

NetApp is the best solution out there.

What other advice do I have?

I would rate it as a 10 out of 10. I've been using the solution for a number of years. I have watched it increasingly get better, not worse.

The solution’s Snapshot copies and thin clones has affected our application development speed by speeding it up. However, we do so much through Ansible that this is really irrelevant. Theoretically, you should never care about your virtual machines. Your data should always be on NFS or CIFS exports so if a virtual machine gets messed up, you just blow it away and redeploy it. I can redeploy it faster than you can log into it and troubleshoot it, but the data's always here.

With dedupe compression, it does reduce our organizational footprint. Unfortunately, we have to hold on to everything for 20 years.

We are getting ready to use the solution’s inline encryption using SnapMirror.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1223382 - PeerSpot reviewer
Sr Systems Engineer at a healthcare company with 1,001-5,000 employees
Real User
The native filer capabilities are baked right there on the system
Pros and Cons
  • "The solution’s Snapshot copies and thin clones in terms of operational recovery are the best thing since sliced bread. Rollback is super easy. It's just simple, and it works. It's very efficient."

    What is our primary use case?

    The primary use is virtualization as well as filer storage, pretty much all the features of the ONTAP suite.

    We don't have any cloud footprint for contractual obligations. So, it's all pretty much on-prem, but it's in a co-location.

    How has it helped my organization?

    We use it to replicate between data centers. It is for our DR site as well. We use it to create redundancy.

    We do on-prem S3 for StorageGRID. The on-prem infrastructure is cheap. It works just the same. It's S3, so it works very well as far as integration and things that use S3 in our environment.

    What is most valuable?

    The most valuable features are the native filer capabilities because a lot of SAN providers don't do that. When they do it, they do it with an appliance or a secondary. With this, it is just baked in right there on the system that you require. You don't have to have anything extra.

    The solution’s Snapshot copies and thin clones in terms of operational recovery are the best thing since sliced bread. Rollback is super easy. It's just simple, and it works. It's very efficient.

    What do I think about the stability of the solution?

    The stability is good. I've been with NetApps for a long time, so I've seen them fall and come back. However, with cDOT and all this new stuff, it is great. It just works.

    What do I think about the scalability of the solution?

    We're not that big, storage footprint-wise. However, it's simple. You just add nodes. So, it works.

    How are customer service and technical support?

    We have not really used the technical support.

    Which solution did I use previously and why did I switch?

    We had previous experiences with deploying ONTAP at other companies successfully.

    ONTAP makes our storage solutions more flexible. Traditionally, that's hard to do. ONTAP gives you those features which you typically have to build yourself.

    How was the initial setup?

    It's straightforward. But you do have to know what you're doing. Things do what you expect them to do. There is quite a bit of initial setup, but with things like Ansible and all this new stuff that they're doing, it makes it much easier and automated. So, it's simple.

    What about the implementation team?

    I did the deployment myself with a little help from our vendor's professional services.

    What was our ROI?

    We have had less downtime.

    What's my experience with pricing, setup cost, and licensing?

    Cost is a big factor, because a lot of companies can't afford enterprise grade equipment all the time. They skimp where they can. I would recommend that they improve the cost.

    What other advice do I have?

    This company that I work for now is just acquiring quite a bit of NetApp equipment. We will be doing SnapMirror. I have done it in the past at another company.

    It does exactly what it does, and it does it well. It works, and that's what really matters at the end the day: uptime, functionality, and scalability.

    I would rate it a nine out of 10. There is always room for improvement. No one is ever going to be a 10.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer2304630 - PeerSpot reviewer
    Senior Storage Engineer at a computer software company with 1,001-5,000 employees
    Real User
    Saves costs and it is simple to move, delete, or archive data
    Pros and Cons
    • "One thing I have noticed is that it is very simple to move the data where we need to move it, delete it, or archive it if we need to archive it to StorageGRID."
    • "Their support and development teams can collaborate better to resolve an issue."

    How has it helped my organization?

    In some places, it helps to reduce the amount of our storage, but a lot of our data is very active and in very small files, so the system does not have enough time to keep track of all that. In one instance, we had a job, and we dumped roughly 25 terabytes in a day into the system, so for it to understand and try to reduce it and compress it, it sometimes does not have time because it is just so busy.

    It has saved us on costs. I am not on the manager's side, but I have seen that the cost is better. I do not have the exact numbers, but it is probably two or three dollars per terabyte or something in that realm. Some of our competitors cannot beat that, so that does help.

    What is most valuable?

    A lot of our customers have their own cases. We create new volumes for each of those cases. One thing I have noticed is that it is very simple to move the data where we need to move it, delete it, or archive it if we need to archive it to StorageGRID.

    What needs improvement?

    We have a lot of challenges with ONTAP. We are an eDiscovery company. With ONTAP, sometimes we have issues where we are over the capacity of how many volumes we can have on a cluster. That is one of our biggest issues. The other bigger issue right now is keys. We do not have enough. NetApp itself does not give out as many volumes as keys. I do not understand that, so we have to shift and drive and do things like that to get our new data and make sure it is encrypted.

    Their support and development teams can collaborate better to resolve an issue.

    For how long have I used the solution?

    We have been using NetApp ONTAP for over five years for sure. We have the second-largest StorageGRID in the world with NetApp.

    What do I think about the stability of the solution?

    So far, we have not had any issues. There were only a couple of panics or something like that, but those are normal issues you deal with once in a while. 

    What do I think about the scalability of the solution?

    Scalability is there. You have to buy ahead shelves and everything else to keep it growing. It is fairly simple.

    How are customer service and support?

    We had some issues, but the communication was not there in terms of what they were doing and what the status was. It took us a couple of years to fix them. If they had kept us in check with that, it would not be as big of an issue. We have also dealt with PowerScale support. In the 7070 code, we had so many problems, but we worked with what they call the CodeRed team or the recovery team for a year. We worked side by side to fix those issues. Even some of the bigger management and directors tried to help us and keep us informed of what was going on. 

    There is a bridge between NetApp's development and support teams. They do not know how to communicate with each other. Why cannot their developers talk with their support and work with them? To me, that is a collaboration. Their development and support teams need to collaborate more. In the case of PowerScale or Isilon, I did have the recovery team, and their recovery team had developers behind them.

    Overall, I would rate their support an eight out of ten. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have used Isilon and PowerScale. I made the switch because we moved to a different company. One of the pros of the other solutions is how NFS integrates with SMB on Isilon and PowerScale. You could have an NFS mount with an SMB mount, and the permissions would not be stuck. With ONTAP, you cannot put them together. One reason is that a lot of their shares are more CIF shares. That is a Microsoft protocol, and NFS works more with SMB because that is the same language.

    How was the initial setup?

    I was involved in the initial setup on some new systems, but not on the legacy systems. It is pretty straightforward like any other system when you set it up, but there are a lot more simpler pieces to it.

    We have not gotten to the cloud yet because our company is too big for the cloud, and it costs millions of dollars to put it up there.

    What other advice do I have?

    NetApp Cloud Volumes ONTAP integrates with AWS native services. For us, it is not that big a deal, but we are looking at some of our smaller divisions overseas where it is more efficient to back up to AWS and other similar things, but we have not been able to implement it just yet.

    Overall, I would rate this solution an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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    Updated: January 2025
    Buyer's Guide
    Download our free NetApp Cloud Volumes ONTAP Report and get advice and tips from experienced pros sharing their opinions.