NetScaler Reviews

We provide services to our customers related to Citrix ADC.

The reverse proxy for virtual apps and desktops, along with load balancing, stands out as the most valuable feature. The flexibility in configuration options is impressive.

I just hope they don't change the name again. It was challenging explaining to customers that it's no longer NetScaler but ADC, and now it's not just ADC but also the rebranding from NetScaler. When I first started working with NetScaler, it seemed a bit complex. However, with experience, I've come to appreciate its user-friendly nature, especially when you know your way around it.

I have been working with it for three years now.

I would rate its stability capabilities eight out of ten.

It offers exceptional scalability. I would rate it ten out of ten.

I've only reached out to tech support once, and they swiftly resolved my issue. I would rate it nine out of ten.

Positive

I would rate the initial setup eight out of ten.

For the specific use case that my customers primarily engage with, I would give the pricing a rating of seven out of ten. However, if you're exploring the full range of NetScaler's capabilities, my rating would drop to four out of ten.

Overall, I would rate it eight out of ten.

We are using the solution for SSL offloading and load balancing.

The configuration for the solution's web application firewall is complicated. It requires technical knowledge. They should improve the process.

We have been using the solution for almost 12 years.

The solution is stable.

I rate the solution's scalability an eight. We have 8000 solution users in our organization.

The solution's technical support is good.

In comparison with Azure and Cisco products, Citrix is a stable solution.

The solution's initial setup process is easy.

The solution is expensive compared to Azure. We purchased its three-year license model.

The solution needs enhancement from a security standpoint. I rate it an eight out of ten.

Our organization uses Citrix NetScaler for application load balancing, global server load balancing, and web application firewall. We also use its gateway feature for remote connectivity.

The web application firewall is one feature I found valuable in the solution.

I feel that Citrix NetScaler's customer support needs to improve. Basically, I want the customer support team to be more customer friendly.

I have been using Citrix NetScaler for more than ten years. Presently. I am using the latest version of the solution.

Citrix NetScaler is amazing when it comes to the stability it provides to its users. So, if we just configure the solution and leave it as it is, it can run for years without needing maintenance work. We never got into any trouble with the solution. Stability-wise, I rate the solution a ten out of ten.

It is a scalable solution. Scalability-wise, I rate the solution a ten out of ten. In our organization, more than 1000 people are using the solution. Since most of the services are already delivered by Citrix ADC, the solution is being used 24/7 by the people in our organization.

Previously, we had contacted the solution's technical support team a couple of times. The technical support team was responsive and willing to help us whenever we contacted them. I rate the solution's technical support team a seven out of ten.

Neutral

The solution's initial setup process was straightforward. The solution's deployment process probably took around two to three days.

The department process is simple since one just needs to get the device, connect it to their network, and make the required configurations.

Only a network administrator from the network operations team is required to deploy and maintain the solution.

The solution's implementation process was carried out with the help of a reseller.

Using the solution, I have seen a return on investment.

The solution offers subscription-based licenses. Price-wise, I feel that the solution is a little bit expensive. But it is really worth the money.

I would tell those planning to use the solution that it is worth the money. Overall, I rate the solution an eight out of ten.

We make use of it for daily analytics, troubleshooting, and reporting for our production environment. 

We like the periodic upgrades and backups, also made via ADMs, and it makes our environment much more robust and reliable. ADCs have become quite broad, and so should ADMs also.

They need to make the solution a little more familiar with easy study guides, learning videos, etc. Learning content out there is very minimal. They need to bring in more Youtube videos, channels, white papers, etc., along with other Citrix certs.

I'd rate the solution for four years.

The solution is very stable; we've never faced downtime.

It's quite robust and scalable at the moment.

Customer service has degraded a bit compared to past years.

Neutral

We didn't use a different solution previously.

The setup was a bit difficult. However, we could manage it well with the vendor's help.

Yes, we did use the help of a vendor to get everything set up. 

We've witnessed an almost 100% ROI.

They need to make it a little more simple and more comprehensive.

We did not look at much since ADCs and ADMs come as a single package.

The solution is used primarily for load balancing and content switching, but we also use it for VPN, SSL VPN, and ICA Proxy. One of the bigger use cases that comes up often is web application firewalling and security. There's a lot of growth in our clients' environments at the moment. There's also significant regulatory compliance required and we deploy ADC with multifactor authentication to have a layer of protection for our customer information. We are partners of Citrix and resellers of this solution. 

The web application firewalling component is probably the most powerful feature as it can identify attacks on the network at an application level which is quite important. There is also good functionality where we use IP reputation and geofencing to mitigate threats from the outside world.

Citrix can improve their quality assurance by ironing out security vulnerabilities before releasing upgrades. They are quite proactive in identifying vulnerabilities, but it would be helpful if they could identify them prior to release. The support on the ADCs isn't that great and there's a lot of work required with upgrading plant environments because of security vulnerabilities that come to light. I'd also like to see some improvement on the monitoring side. Things are better than they were but the interface can be a little cumbersome sometimes. It's not always easy to get the information that you're looking for.

I've been using this solution for seven years. 

Stability is pretty good. Our company has logged perhaps one or two calls for stability issues, but they have generally related to environment variables that are outside our control.

Scaling up or out is fairly straightforward. Based on the software license, we can unlock additional capacity, functionality and throughput purely by installing a higher-rated license. From an upgrade point of view, it's not a case of ripping and replacing hardware every so often, the solution is fairly robust in that sense.

Complexity of the initial setup depends on the use case. It can be fairly straightforward depending on what you're trying to achieve, but the more complex deployments are, of course, more complicated. Depending on the use case, deployment can take anywhere from a day to a couple of weeks. On the web application firewalling side, it can take some time, but standard ICA proxy, SSL, VPN, load balancing, and content switching, are fairly straightforward to get up and running quickly. We have 15 users in our company.

Licensing depends on your environment and the size and scale of the deployment. There are options to purchase a standard, advanced or premium license, each of which unlocks different feature sets and capabilities. We also have a throughput license that ties into that, whether it's 20, 100 or 200 megs. It really depends on the environment. If I look at competitors such as F5, the costs and functionalities we offer are the same but at a much-reduced cost.

Whether this is a suitable solution depends on what the client's trying to achieve, the type of applications they want to publish, and the security metrics they're looking at. We provide predominantly Citrix-based solutions so if there is a use case, we would definitely recommend Citrix, not only because of its functionality, but because that's our specialization. We implement the full stack of Citrix solutions.

Because of the functionality, scalability and stability of the solution as a whole, I rate ADC eight out of 10. 

Citrix Web App serves as a valuable solution for enhancing security in IT, particularly within API environments. This aspect is crucial for ensuring security.

I prefer this solution because of its user-friendly interface. I find it simple and close to what I am currently using, which is Citrix Fortiva Access for Multi-Factor Authentication. I appreciate the familiar user interface and troubleshooting tools it offers.

I am not an expert in this solution, but simplicity and user-friendly interfaces are crucial for me. I would appreciate advice from Citrix, particularly in the form of an interactive guide for API protection. It would be helpful if they could provide specific points and recommendations for cybersecurity, indicating areas that need attention or improvement. I find such interactive guidance valuable.

I have been using Citrix Web App for the past five years. 

I would rate it 9 out of 10.

I would rate the scalability 8 out of 10. 

I have interacted with them only once and they respond well.

Positive

I am familiar with Citrix, and I acknowledge that it is a good solution. Generally, our customers also prefer it. While I recognize other options as a good solution, personally, I have a preference for Citrix. It is easier for me to work with Citrix, and this preference is based on my experience.

I did not encounter any difficulties during the installation process. I don't recall the exact duration, but it might have taken around two hours in total.

There are ten individuals in our team in Turkey, including engineers and specialists.

In Turkey, everything is good, but it seems expensive for us due to the currency exchange. I don't have a specific rating scale, but if I had to rate the price, I would say it's around a six out of ten.

I would recommend it for other users and rate it 8 out of 10. 

• Load Balancing: Why? Availability/Performance: Those are the core features of the product and the main reason for the purchase of an ADC in my company. These features bring a lot of resources that improve the experience of the users.
• NetScaler Gateway: Why? Availability/Security: We delivered more than 200 applications thru Xenapp. This feature give us the possibility to deliver the applications anywhere. Currently, 30% of access is made through our NetScaler Gateway (Internet connections).
• Global Server Load Balancing: Why? Availability: Bring us the possibility to load balance our ISPs links, delivering DNS responses thru available ISP providers.
• Reverse Proxy/AAA Authentication: Why? Availability/Security: Many local websites/applications are now available through the internet, with NetScaler acting as reverse proxy, and through AAA authentication in order to authenticate only necessary users.

We are replacing the necessity of any kind of load balance software/components (like Microsoft NLB, SAP Web Dispatcher, DNS Round Robin) and begin to centralize all Load Balancing necessities in the same NetScaler Hardware.

The product provides some templates to integrate with applications like MS Exchange, MS SharePoint, SAP Enterprise Portal, and others. However, the last update for these templates was 2013 (lots of applications are running on versions newer then 2013).

We have used this solution for four years.

We deployed this solution in a two-node cluster. In the beginning, we struggled to make it work properly. We also felt a lack of documentation for complex environments like ours. After some time and with external help, we make it work as it was supposed to function.

I did not encounter any issues with scalability.

I would give technical support a rating of 7/10.

The initial setup was complex. Usually, NetScaler implementations are made using the HA feature. We adopted the cluster feature. We noticed that there was a lack of knowledge from the community and Citrix support in this area. Our complex environment of network made the initial setup more difficult.

We evaluated F5 and Brocade.

Be careful in the choice of a partner to implement this product.

By using this solution, we are accessing our server's resources in a secure manner. It has complete end-to-end encryption, and it provides secure data access. It doesn't matter where our users are sitting or from where they are coming to our network.

It has been a very useful solution for us. It has allowed us to manage the application accessibility even during the pandemic. We have complete visibility of application accessibility and any malicious activities. We also have an analytics report. Thus, we are able to provide support for our infrastructure in a very secure manner.

Content filtering, security layer, and application customization features are the most valuable.

When a new version comes out, sometimes, my existing configuration gets wiped out. They should work on this so that my existing configuration doesn't get impacted with an upgrade to a newer version.

There could also reduce frequent firmware upgrade activities and have a stable version so that once we upgrade it, we don't have to upgrade it for two to three years.

It has been a while since I have been using this solution.

It is very stable. I would give it a nine out of ten.

It has good scalability. I would give a nine out of ten for scalability. It is up to the mark in terms of maintaining the security of my environment while upgrading the product. We have more than 1,000 users. As of now, we don't have any plans to increase its usage. We will definitely increase its usage if there is a need in the future.

Their technical support is good.

I have used other solutions, but they could not fulfill my requirement of application connectivity, printing, and other things. This solution meets my requirements, and I am happy with it.

It is a user-supportive environment. It is easy to add a new feature or platform. Our deployment was done in a phased manner, and it took us a month to complete the deployment.

Its licensing cost is much higher than other products, but it is acceptable because it is a one-time investment, and we are getting our requirements fulfilled when we buy this product. So, there is no issue with the pricing.

I would advise others to first do the assessment of the requirement. Based on the requirements and assessment, you can evaluate the product to see whether your requirements are getting fulfilled or not. Based on that only, you should go for a solution, but I'm sure if you adopt this, you will find it to be a very good solution.

By working with Citrix ADM, I have learned how to work in a mixed and seamless environment while accepting the challenge of providing seamless connectivity in a secure manner to all business users.

I would rate Citrix ADM a nine out of ten.