I use Citrix NetScaler in my company for mostly two-factor authentication.
Programator at a computer software company with 11-50 employees
A highly stable tool that offers two-factor authentication
Pros and Cons
- "It is a very stable solution."
- "Currently, it is not easy to use the configuration capabilities of the product."
What is our primary use case?
What is most valuable?
The most valuable feature of the solution is the two-factor authentication.
What needs improvement?
From an improvement perspective, the tool should be made easier in the area of the configuration capabilities that it provides to users. Currently, it is not easy to use the configuration capabilities of the product.
For how long have I used the solution?
I have been using Citrix NetScaler for a month. I use the solution's latest version.
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What do I think about the stability of the solution?
It is a very stable solution. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.
Around 100 employees in my company use the product.
How was the initial setup?
The product's initial setup phase was easy.
I did not do the product's installation. My colleagues managed the product's installation phase.
The solution is deployed on an on-premises model.
What other advice do I have?
I don't know about the maintenance part of the solution since the server we use in our company is operated from some other location.
The global server load balancing feature of Citrix NetScaler has improved our company's application availability.
I can recommend the product to those who plan to use it.
I rate the overall tool a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

System administrator at a construction company with 11-50 employees
The solution’s simplicity is good, but its pricing should be improved
Pros and Cons
- "I like the solution's simplicity compared to Citrix's on-prem solutions."
- "The solution's pricing is a big concern and should be improved."
What is most valuable?
I like the solution's simplicity compared to Citrix's on-prem solutions. Citrix is not an easy technology, but they tend to make things very simple now.
What needs improvement?
The solution's pricing is a big concern and should be improved.
How are customer service and support?
I prefer not to contact the solution's technical support. They will not resolve the problem, and we will have to do it ourselves.
How would you rate customer service and support?
Neutral
How was the initial setup?
I rate Citrix Web App and API Protection a six out of ten for the ease of its initial setup.
What's my experience with pricing, setup cost, and licensing?
On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing an eight or nine out of ten.
What other advice do I have?
I have been working with Citrix for more than eight years. I recently discovered Parallels RAS, which is better than Citrix in terms of cost and simplicity. Unlike Citrix, Parallels RAS is an all-in-one solution, and it's easy to deploy.
Overall, I rate Citrix Web App and API Protection a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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NetScaler
March 2025

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Senior Network Engineer at a legal firm with 201-500 employees
A stable solution to facilitate Citric remote access, with a very complicated configuration process
Pros and Cons
- "We appreciate that this solution facilitates our access to Citrix internet."
- "We would like to see some fairly large scale improvement in the configuration process for this solution."
What is our primary use case?
We solely use this solution for Citrix remote access.
How has it helped my organization?
This has allowed us to secure Citrix remote access from the internet, as it is currently the only solution available that enables this.
What is most valuable?
We appreciate that this solution facilitates our access to Citrix internet.
What needs improvement?
We would like to see some fairly large scale improvement in the configuration process for this solution.
This solution carries a high price point, which we would like to see some reduction in.
For how long have I used the solution?
We have been using this solution for 10 years now.
What do I think about the stability of the solution?
We have found this to be a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution in our experience.
How was the initial setup?
The setup for this solution is fairly complex.
What other advice do I have?
We would rate this solution a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Project Manager and Architect at a government with 5,001-10,000 employees
Has good content switching ability and good GUI functionality
Pros and Cons
- "The most valuable feature is the content switching."
- "ADC from Citrix has added functionalities from other products and the usability is very difficult for someone who is used to a simpler user interface, it's a little bit of a mess to use."
What is most valuable?
The most valuable feature is the content switching.
What needs improvement?
ADC from Citrix has added functionalities from other products and the usability is very difficult for someone who is used to a simpler user interface, it's a little bit of a mess to use.
In terms of the GUI's functionalities, it responds to our needs. I don't see a need for improvement for that.
For how long have I used the solution?
I have been using this solution for ten years.
What do I think about the stability of the solution?
We have more users than before so we had to migrate from a VPX to an NPX to improve the bandwidth. We are a medium-sized company with around 5,000 users. Most of them work through ADC appliances. It responds to our needs.
How are customer service and technical support?
I have contacted their technical support. They're good. We have a meeting with them once a month. Their support is good.
What other advice do I have?
My recommendation would depend on the company's needs. In my former job, we used to have f5 for load balancing and we used to have NetScaler for ICA reverse proxy for access gateway and we used the two of them in conjunction. In my current job, we have Fortinet for firewalling and we have ADC for reverse proxy for access gateway. My opinion is that you have to choose the best solution for every functionality you need.
I would rate it an eight out of ten. Not a ten because of the user interface.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Manager at a tech services company with 1-10 employees
Provides good performance for our virtual apps and desktops
Pros and Cons
- "This solution increases the backend network service performance, which is one of the things that we like the most."
- "Some of our customers have questioned the security of this solution lately, wondering whether it is safe or not, so enhancements in this respect would be good."
What is our primary use case?
We are using NetScaler VPX as a gateway for our virtual applications and desktops.
What is most valuable?
The most valuable feature is the securing of virtual apps and desktops.
This solution increases the backend network service performance, which is one of the things that we like the most.
What needs improvement?
Bugs in the software have had an impact on us. Better quality control or quality assurance would be an improvement.
Some of our customers have questioned the security of this solution lately, wondering whether it is safe or not, so enhancements in this respect would be good.
For how long have I used the solution?
I have been using Citrix NetScaler VPX for seven or eight years.
What do I think about the stability of the solution?
Citrix NetScaler VPX is a very stable solution and it is used on a daily basis. Its use is quite crucial.
What do I think about the scalability of the solution?
This is a scalable solution and it is easy to expand.
We have a variety of clients that range in size from small businesses to enterprise-level customers. Most of our clients are of medium size.
How are customer service and technical support?
The technical support for this solution is pretty good.
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial setup is simple. It takes 30 or 40 minutes to deploy.
What about the implementation team?
I am a consultant and the person responsible for deploying this solution. Usually, one or two engineers are used during deployment.
The number of people required for maintenance depends on the scope of the project. I would say that two to three people are the average.
What's my experience with pricing, setup cost, and licensing?
The licensing costs for this solution vary depending on which model is being used. It comes in many different sizes and models. I think that the cost of support, or maintenance, might be in addition to the standard feeds.
Which other solutions did I evaluate?
Our clients do evaluate other options and vendors such as F5, Cisco, Palo Alto, and Microsoft Azure before deciding on which solution to implement. People generally choose Citrix NetScaler because of the performance that it offers. Also, if they have other products by Citrix then it is generally a good idea to stay with the same vendor because of compatibility.
What other advice do I have?
This is definitely a solution that I recommend.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Engineer at a computer software company with 10,001+ employees
Good gateway and SQL load-balancing features and has good stability
Pros and Cons
- "The program is easy to install and to set up."
- "I think the documentation should be improved."
What is our primary use case?
The primary use case of this solution is to serve as gateway.
What is most valuable?
The features I find most valuable are the gateway feature and the SQL load-balancing that you can do as well.
What needs improvement?
I think the documentation should be improved - there should be more documentation. In the next release, I would like to see more analytics, better dashboards, and some management monitoring tools.
For how long have I used the solution?
Our client has been using this solution for many years now.
What do I think about the stability of the solution?
It is a very stable program.
What do I think about the scalability of the solution?
I believe this solution is very scalable.
How are customer service and technical support?
I am satisfied with the technical support.
How was the initial setup?
The program is easy to install and to set up.
What's my experience with pricing, setup cost, and licensing?
Citrix NetScaler VPX is not the cheapest solution out there, but you get what you pay for. There are also additional costs to the standard licensing fee.
What other advice do I have?
This solution gets a ten out of ten rating from me. My advice to others is that they need to be clear of what they want to actually achieve and plan before they deploy. They should make sure that it actually meets the business requirements or the use case that they are trying to fix or sell.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Senior Sales Engineer at a tech consulting company with 10,001+ employees
Offers valuable work balancing applications and assists with the customer's communication requirements
Pros and Cons
- "The work balancing applications are the most valuable feature."
- "The product could be improved by making it easier to use and easier to implement."
What is our primary use case?
I work as a senior sales engineer and business developer manager and we distribute the Citrix NetScaler AppFirewall. My job is in presales and I'm also a distributor, assisting the company partners.
Our customers are generally enterprise and public companies and our primary use of the product is for security and work balancing applications. Implementation of the product assists with all the applications and the customer's communication requirements. NetScaler can do a lot of things. We make a point of always using the latest version of the product.
What is most valuable?
I think that the work balancing applications are the most valuable feature. The licensing model that Citrix has implemented is very good. It's a pay-by-use system.
What needs improvement?
The product could be improved by making it easier to use and easier to implement. We've had some difficult problems with that.
An additional feature they could include more of a firewall, as you would find with Checkpoint, Fortinet or Palo Alto firewalls, which all have specific features for security. It would be good if they could include some kind of technical analysis in the next version but I don't know that is part of the Citrix strategy.
For how long have I used the solution?
I've been using Citrix NetScaler AppFirewall for the past two years.
How are customer service and technical support?
The Citrix technical support is very good and the support from the company sales engineer is very good too.
How was the initial setup?
The initial setup can be problematic. The length of time it takes to implement really depends on the project. It normally takes around two weeks.
What about the implementation team?
Our company carries out the implementation, the integration of the solution on the customer's infrastructure. In Portugal, we have a lot of enterprise and public sector implementations and a lot of different products available for mounting infrastructure. Sometimes the older implementations and on-prem implementations haven't been done properly and we need to manage this for the customer and for the implementers. You need to know very well what the customer has in order to implement the solution.
What other advice do I have?
The deployment model depends on the customer and normally it's carried out by the customer, because NetScaler in Portugal, where I am, isn't well known so we do a proof of concept first for a couple of months and then after the installation, configuration and the customer approves the product, then the department delivers it.
There are some security problems, there's are DOS problems, different kinds of attacks. Another one is for load balancing the charge of the application because NetScaler is a very good solution to load balance the load off the application itself, from Citrix or from another solution. These are the best cases, security and load balancing.
I would rate this product a nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Assistant Vice President at Nagarro
Stable solution that is easy to setup
Pros and Cons
- "Very stable."
- "Does not include security. A web application firewall would be a nice addition."
What is our primary use case?
Our primary use case for the product is server load balancing, specifically the application level.
How has it helped my organization?
We are able to offer more support to our customers.
What is most valuable?
The most valuable feature is the capability of performing load balancing in a virtual environment.
What needs improvement?
They need to implement and integrate security solutions. Specifically, a web application firewall.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
I would give this solution nine out of ten for stability. It is not perfect because at times I was faced with an issue where the application was getting a lot more traffic than is desirable, and I can see Citrix having issues with this.
What do I think about the scalability of the solution?
We have close to fourteen hundred clients using this solution. We expect this to increase, but it is dependent on clients' needs in terms of load balancing.
Which solution did I use previously and why did I switch?
Some of our clients use the F5 load balancing solution, but that is only ten to fifteen of approximately fourteen hundred clients.
How was the initial setup?
It is a pretty easy setup. You don't need to change anything related to your IT configuration, MAC addresses, or switching tables.
What about the implementation team?
We implement this solution for our clients. We use a template based approach, so normally it can be deployed in a fraction of minutes. One person is sufficient for the deployment and maintenance of this product.
What's my experience with pricing, setup cost, and licensing?
I recommend this product to customers because they have a ninety day free-trial period. This is a good solution for people who also have a budget constraint.
We have a five year platinum licensing agreement, which does not incur additional costs of any kind.
What other advice do I have?
I would rate this product eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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