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Aaron Finkelberg - PeerSpot reviewer
HCI & Citrix Senior Systems Engineer at Teleconsys
Real User
Good stability and provides a scalable access gateway
Pros and Cons
  • "Its customer support service is good."
  • "We face challenges with the solution's firmware upgrades frequently."

What is our primary use case?

I use the solution for its access gateway and endpoint management features to balance services.

What is most valuable?

The solution's most valuable features are low latency, reverse proxy, content switching, and access gateway.

What needs improvement?

We face challenges with the solution's firmware upgrades frequently. They should improve this particular area. 

For how long have I used the solution?

I have been using the solution for nine years.

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What do I think about the stability of the solution?

I rate the solution's stability as an eight. 

What do I think about the scalability of the solution?

It is a very scalable solution. 

How are customer service and support?

The solution's technical support team is good.

How was the initial setup?

The solution's initial setup was straightforward. The deployment takes only a few hours. I rate the process a ten out of ten.

What's my experience with pricing, setup cost, and licensing?

It is an enterprise solution. Thus, its costs are reasonable.

What other advice do I have?

I recommend the solution to others and rate it as a ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Vice President (Technology) at Shaligram Infotech LLP
Real User
Availability on all devices enables better performance for technology applications
Pros and Cons
  • "Available on any device and can be accessed on a wide area network."
  • "Deployment is complicated."

What is our primary use case?

We use this solution for screening access, so certain people have access to certain applications. It's a good solution to deliver applications to users who are located in geographically distinct locations. The product means you can have control and still deliver the applications. We have a partnership with Citrix and I'm technology vice president. 

What is most valuable?

I like that the solution can be made available on any device and can be accessed on a wide area network - it allows for better performance for technology applications.

What needs improvement?

The process itself could be improved by making it more flexible because it has become really complicated to deploy. Implementing the application delivery mechanism model system has become more difficult over time and more complicated to handle.

I would like to see a simplification of initials. 

For how long have I used the solution?

I've been using this solution for a very long time, since it was first established. 

What do I think about the stability of the solution?

It's a stable solution. 

What do I think about the scalability of the solution?

It's a scalable solution. 

How are customer service and technical support?

Technical support is average, sometimes response times are a little slow.

How was the initial setup?

Deployment takes quite a lot of planning and the cost of implementation is based on the number of users. You need to have clarity about the architecture to get an idea of how long deployment will take.  

What other advice do I have?

If a company wants to have a secure environment and they want the performance then this is a good solution.

I would rate this solution a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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reviewer1220262 - PeerSpot reviewer
Customer Service Engineer at a tech services company with 51-200 employees
Real User
Good load balancing and web application firewall functionality
Pros and Cons
  • "The most valuable feature is load balancing."
  • "The WAF component needs to be simplified so that it is easier to use."

What is our primary use case?

This solution acts as my web server, web application server, firewall, and load balancer. I also use it for IPSec 4 to IPSec 6 conversion.

What is most valuable?

The most valuable feature is load balancing. This solution will do both global and local load balancing.

The WAF features are very helpful.

What needs improvement?

The WAF component needs to be simplified so that it is easier to use.

In the next release, I would like to see more firewall policy support.

For how long have I used the solution?

I have been using Citrix NetScaler VPX for about five years.

What do I think about the stability of the solution?

There are a few bugs here and there, but technical support has been able to assist with them.

What do I think about the scalability of the solution?

This solution is easy to scale if we have up to ten servers, but much higher and we need to use a different level of license. It is a little bit expensive.

We have approximately 2,000 users.

How are customer service and technical support?

I am quite satisfied with the technical support.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

I installed this solution with the help of my own team.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees including technical support are approximately $3,500 USD.

Which other solutions did I evaluate?

We evaluated a solution by F5, but we found it to be a little complex and we didn't proceed with it.

What other advice do I have?

My advice for anybody who is considering this product is that it works best for small-scale industry. I would recommend this for a small business, but not for larger organizations. It works quite well for 1,000 or 2,000 users, but I would not recommend more than that.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Rajnish Niraj - PeerSpot reviewer
Founder at Fencesense
Reseller
Top 5
Seamless integration, robust, and useful UI
Pros and Cons
  • "The most valuable feature of Citrix NetScaler was the seamless integration. Additionally, the UI is good."
  • "Citrix NetScaler has been recently acquired by another company and the support has been negatively impacted, the solution is at its end of life. The support for the solution could improve. The sales team needs to be improved."

What is our primary use case?

The main use of Citrix NetScaler was for application integration. My clients wanted their applications to be managed through Citrix NetScaler.

What is most valuable?

The most valuable feature of  Citrix NetScaler was the seamless integration. Additionally, the UI is good.

What needs improvement?

Citrix NetScaler has been recently acquired by another company and the support has been negatively impacted, the solution is at its end of life. The support for the solution could improve. The sales team needs to be improved.

For how long have I used the solution?

I have used Citrix NetScaler within the last 12 months.

What do I think about the stability of the solution?

Citrix NetScaler is stable and robust.

What do I think about the scalability of the solution?

Citrix NetScaler is scalable but could improve.

I have three to four customers.

I rate the scalability of Citrix NetScaler a seven out of ten.

How are customer service and support?

The video technical support from Citrix NetScaler was satisfactory.

How was the initial setup?

The initial setup of Citrix NetScaler is straightforward. The process is easier than competitors. The solution took us approximately 20 days to deploy because we had many applications that needed to be scheduled.

The requirement was to provide load balancing of multiple applications and publish all the applications behind Citrix NetScaler.

What's my experience with pricing, setup cost, and licensing?

The license for Citrix NetScaler is on an annual basis and it is reasonably priced.

What other advice do I have?

I would not recommend this solution to others.

I rate Citrix NetScaler an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Technical Support Engineer at Greenware Technologies LLC
Real User
Top 5
A complete solution that is customizable, easy to configure, and has the most features
Pros and Cons
  • "The maintenance of the solution is not complex."
  • "The vendor provides frequent patches, however, the security of the website has room for improvement."

What is our primary use case?

Citrix NetScaler is an Application Delivery Controller which we use to manage our gateway load balancing and web solution.

How has it helped my organization?

Citrix NetScaler supports our virtual appliance solutions.

What is most valuable?

Citrix NetScaler is a complete solution that is customizable, easy to configure, and has the most features.

What needs improvement?

Citrix NetScaler has stopped supporting the older versions and that has made it difficult for some of our clients. I would like to have continued support for older versions of the solution.

The vendor provides frequent patches, however, the security of the website has room for improvement.

The cost of the solution has room for improvement.

For how long have I used the solution?

I have been using the solution for almost six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

The tech support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The older version was complex to set up but now the solution's GUI is easy to configure.

The deployment consists of going to the storefront and configuring Citrix NetScaler on-premises.

The deployment does not take long but after the basic configuration, we have to customize based on the customer's requirements.

What about the implementation team?

The implementation is completed in-house.

What was our ROI?

Our clients have seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

I give the price of the solution a seven out of ten.

What other advice do I have?

I give the solution an eight out of ten.

The maintenance of the solution is not complex.

Citrix NetScaler is the best Application Delivery Controller on the market and I recommend it to others.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Lakshminarayanan Raj - PeerSpot reviewer
Leader Information Security at a tech services company with 201-500 employees
Real User
A solution with great SSL VPN and good scalability and stability
Pros and Cons
  • "The most valuable feature is the SSL VPN."
  • "The SLB could be better, and they should improve it."

What is our primary use case?

We mostly use VPN and enroll the NetScaler.

What is most valuable?

The most valuable feature is the SSL VPN.

What needs improvement?

The SLB could be better, and they should improve it. We want to see REST proxy and WAF capabilities in the next release.

For how long have I used the solution?

We have been using this solution for three and a half years. It is deployed on-premises.

What do I think about the stability of the solution?

It is a stable product, and I rate the stability an eight out of ten. In addition, we have not faced any complications with the hardware.

What do I think about the scalability of the solution?

I rate the scalability an eight out of ten, and we have no issues. We have 3000 people using Citrix NetScaler, and our business people use it daily.

How are customer service and support?

I rate the technical support a six out of ten. We have some support delays and do not get solutions on time, which can be frustrating. In addition, their technical support does not understand our issues.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is a bit complicated. We used a third-party consultant for the setup. I rate the setup an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

The licensing is more expensive than others, and I rate it a seven out of ten.

What other advice do I have?

I rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. Technical Architect at a computer software company with 10,001+ employees
Real User
An application delivery controller with a useful app flow feature, but documentation could be better
Pros and Cons
  • "I like app flows and custom flows. They integrate with multiple flows."
  • "Citrix ADC is a complex product, and it takes time to understand these things. But the documentation is poor, and the deployment is difficult. Integration could also be better because what I find is that you cannot easily integrate the panel in the second sector. What I have found is that in the last index, there is a limitation when getting validated. Technical support could also be better."

What is most valuable?

I like app flows and custom flows. They integrate with multiple flows.

What needs improvement?

Citrix ADC is a complex product, and it takes time to understand these things. But the documentation is poor, and the deployment is difficult. Integration could also be better because what I find is that you cannot easily integrate the panel in the second sector. What I have found is that in the last index, there is a limitation when getting validated. Technical support could also be better.

For how long have I used the solution?

I have been working with Citrix ADC for about six months.

How are customer service and technical support?

My impression is that they are okay but have room for improvement. Technical support is not excellent, but not that bad either. In some cases, in some calls, we got the answer upfront, or one was given later. But most of the time, we have to do a follow-up call.

How was the initial setup?

The initial setup was complex for me.

What other advice do I have?

I would recommend this solution to potential users because most are working from home in today's scenario. 

On a scale from one to ten, I would give Citrix ADC a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Support Officer at Flour Mills of Nigeria Plc
Real User
A stable and lightweight gateway for application delivery
Pros and Cons
  • "My customers have told me that the performance of this solution is good."
  • "I would like to see multifactor authentication added to this solution to improve the security."

What is our primary use case?

The primary use of this solution is application delivery. It provides access.

This solution is a gateway to the public cloud.

What is most valuable?

The most valuable feature of this solution is that it is very light. Once you log in, you have your applications delivered. It is not heavy over the internet or the web.

My customers have told me that the performance of this solution is good.

What needs improvement?

I would like to see multifactor authentication added to this solution to improve the security.

For how long have I used the solution?

We have been using this solution for three or four years.

What do I think about the stability of the solution?

In terms of stability, this solution is quite good.

What do I think about the scalability of the solution?

There are some things that I am not fully clear about when it comes to the physical appliance because I have not used it before. Currently, I am using the virtual appliance and it is scalable.

We have approximately one hundred users. We have no plans to increase usage at this time.

How are customer service and technical support?

My consultant handles the first level of technical support for me.

Which solution did I use previously and why did I switch?

I have not tried other solutions.

How was the initial setup?

The initial setup of this solution is not complex. I think that it's quite simple.

The deployment takes approximately one or two days.

What about the implementation team?

I have a consultant who handles the deployment of this solution for me.

What other advice do I have?

We have the option of configuring the workspace or the receiver for clients to connect, or they can use the URL option and then login. I prefer using the URL that is on the web.

This is a solution that I have used for years and I recommend it.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: January 2025
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