This solution acts as my web server, web application server, firewall, and load balancer. I also use it for IPSec 4 to IPSec 6 conversion.
Customer Service Engineer at a tech services company with 51-200 employees
Good load balancing and web application firewall functionality
Pros and Cons
- "The most valuable feature is load balancing."
- "The WAF component needs to be simplified so that it is easier to use."
What is our primary use case?
What is most valuable?
The most valuable feature is load balancing. This solution will do both global and local load balancing.
The WAF features are very helpful.
What needs improvement?
The WAF component needs to be simplified so that it is easier to use.
In the next release, I would like to see more firewall policy support.
For how long have I used the solution?
I have been using Citrix NetScaler VPX for about five years.
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What do I think about the stability of the solution?
There are a few bugs here and there, but technical support has been able to assist with them.
What do I think about the scalability of the solution?
This solution is easy to scale if we have up to ten servers, but much higher and we need to use a different level of license. It is a little bit expensive.
We have approximately 2,000 users.
How are customer service and support?
I am quite satisfied with the technical support.
Which solution did I use previously and why did I switch?
We did not use another solution prior to this one.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
I installed this solution with the help of my own team.
What's my experience with pricing, setup cost, and licensing?
Our licensing fees including technical support are approximately $3,500 USD.
Which other solutions did I evaluate?
We evaluated a solution by F5, but we found it to be a little complex and we didn't proceed with it.
What other advice do I have?
My advice for anybody who is considering this product is that it works best for small-scale industry. I would recommend this for a small business, but not for larger organizations. It works quite well for 1,000 or 2,000 users, but I would not recommend more than that.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Leader Information Security at a tech services company with 201-500 employees
A solution with great SSL VPN and good scalability and stability
Pros and Cons
- "The most valuable feature is the SSL VPN."
- "The SLB could be better, and they should improve it."
What is our primary use case?
We mostly use VPN and enroll the NetScaler.
What is most valuable?
The most valuable feature is the SSL VPN.
What needs improvement?
The SLB could be better, and they should improve it. We want to see REST proxy and WAF capabilities in the next release.
For how long have I used the solution?
We have been using this solution for three and a half years. It is deployed on-premises.
What do I think about the stability of the solution?
It is a stable product, and I rate the stability an eight out of ten. In addition, we have not faced any complications with the hardware.
What do I think about the scalability of the solution?
I rate the scalability an eight out of ten, and we have no issues. We have 3000 people using Citrix NetScaler, and our business people use it daily.
How are customer service and support?
I rate the technical support a six out of ten. We have some support delays and do not get solutions on time, which can be frustrating. In addition, their technical support does not understand our issues.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is a bit complicated. We used a third-party consultant for the setup. I rate the setup an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
The licensing is more expensive than others, and I rate it a seven out of ten.
What other advice do I have?
I rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sr. Technical Architect at a computer software company with 10,001+ employees
An application delivery controller with a useful app flow feature, but documentation could be better
Pros and Cons
- "I like app flows and custom flows. They integrate with multiple flows."
- "Citrix ADC is a complex product, and it takes time to understand these things. But the documentation is poor, and the deployment is difficult. Integration could also be better because what I find is that you cannot easily integrate the panel in the second sector. What I have found is that in the last index, there is a limitation when getting validated. Technical support could also be better."
What is most valuable?
I like app flows and custom flows. They integrate with multiple flows.
What needs improvement?
Citrix ADC is a complex product, and it takes time to understand these things. But the documentation is poor, and the deployment is difficult. Integration could also be better because what I find is that you cannot easily integrate the panel in the second sector. What I have found is that in the last index, there is a limitation when getting validated. Technical support could also be better.
For how long have I used the solution?
I have been working with Citrix ADC for about six months.
How are customer service and technical support?
My impression is that they are okay but have room for improvement. Technical support is not excellent, but not that bad either. In some cases, in some calls, we got the answer upfront, or one was given later. But most of the time, we have to do a follow-up call.
How was the initial setup?
The initial setup was complex for me.
What other advice do I have?
I would recommend this solution to potential users because most are working from home in today's scenario.
On a scale from one to ten, I would give Citrix ADC a seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Support Officer at Flour Mills of Nigeria Plc
A stable and lightweight gateway for application delivery
Pros and Cons
- "My customers have told me that the performance of this solution is good."
- "I would like to see multifactor authentication added to this solution to improve the security."
What is our primary use case?
The primary use of this solution is application delivery. It provides access.
This solution is a gateway to the public cloud.
What is most valuable?
The most valuable feature of this solution is that it is very light. Once you log in, you have your applications delivered. It is not heavy over the internet or the web.
My customers have told me that the performance of this solution is good.
What needs improvement?
I would like to see multifactor authentication added to this solution to improve the security.
For how long have I used the solution?
We have been using this solution for three or four years.
What do I think about the stability of the solution?
In terms of stability, this solution is quite good.
What do I think about the scalability of the solution?
There are some things that I am not fully clear about when it comes to the physical appliance because I have not used it before. Currently, I am using the virtual appliance and it is scalable.
We have approximately one hundred users. We have no plans to increase usage at this time.
How are customer service and technical support?
My consultant handles the first level of technical support for me.
Which solution did I use previously and why did I switch?
I have not tried other solutions.
How was the initial setup?
The initial setup of this solution is not complex. I think that it's quite simple.
The deployment takes approximately one or two days.
What about the implementation team?
I have a consultant who handles the deployment of this solution for me.
What other advice do I have?
We have the option of configuring the workspace or the receiver for clients to connect, or they can use the URL option and then login. I prefer using the URL that is on the web.
This is a solution that I have used for years and I recommend it.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Enterprise architect at Kyndryl
Is easy to use and manage but needs to integrate better with third party applications
Pros and Cons
- "I like the ease of use. It's easy to manage. I also like it's ease of use with virtualization technologies with applications."
- "Integration with other third party providers and third party applications could be better because it can be a bit complex at present."
What is our primary use case?
We use it for our clients' the desktops for their virtual machines.
What is most valuable?
I like the ease of use. It's easy to manage. I also like it's ease of use with virtualization technologies with applications.
What needs improvement?
Integration with other third party providers and third party applications could be better because it can be a bit complex at present.
Screen resolution needs improvement as well.
For how long have I used the solution?
I've been using it for two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
Technical support has been helpful.
How was the initial setup?
Citrix ADC is quite easy to set up, and the deployment took us about four to five days. However, if all factors are available it should take a couple of hours.
What other advice do I have?
I would suggest that you use Citrix ADC, but you may need to watch out a bit for possible latency issues when you use some of their virtualization solutions. However, it's still good, compared to some other products.
I would rate Citrix ADC at seven on a scale from one to ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Cyber Security / IT-DR / BC Specialist at a healthcare company with 501-1,000 employees
Stable with good manageability and visibility
Pros and Cons
- "Manageability and visibility are good."
- "The interface needs to be improved because the competition is coming up with ones that are more eye-catching, straightforward, and sophisticated."
What is our primary use case?
We are a solution provider and when we need to implement application delivery control then Citrix ADC is one of the products that we suggest to our clients.
What is most valuable?
Manageability and visibility are good.
What needs improvement?
The interface needs to be improved because the competition is coming up with ones that are more eye-catching, straightforward, and sophisticated.
For how long have I used the solution?
I have been working with Citrix for three years.
What do I think about the stability of the solution?
We are very happy with its stability.
What do I think about the scalability of the solution?
We have no issues with scalability.
Currently, our customers for Citrix ADC are large-sized organizations.
How are customer service and technical support?
I would rate the technical support a seven out of ten. They are okay. When they are investigating a problem then they need a lot of information, and there is a lot of back and forth.
The situation is the same with most of the big vendors.
Which solution did I use previously and why did I switch?
We also deal with Fortinet FortiADC, and one of our clients recently had to switch to Fortinet because of a management decision. Importantly, however, they were still happy with Citrix.
How was the initial setup?
The complexity of the initial setup and length of time for deployment depends on the customer that we're dealing with. If it's a ministry or government then it's going to take a long time. These deployments might take a month to complete. If it's a small or medium-sized customer then it might be between one and three days, and you're finished.
What's my experience with pricing, setup cost, and licensing?
This product is more expensive than some of the competitors.
Which other solutions did I evaluate?
In the future, we are hoping to provide more cloud-based solutions. However, at this time, there is not enough maturity, and as such, corporations and government offices want on-premises solutions.
What other advice do I have?
Citrix ADC is a product that I can recommend, without any doubt or hesitation.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Total Solution System Engineer at a comms service provider with 201-500 employees
Enables us to centralize desktop application management
Pros and Cons
- "For desktop application management, I recommend the NetScaler edition. This product is like a Swiss army knife. Citrix NetScaler ADC supports the education front-end."
- "Citrix should improve the documentation. It is not really clear how to set up many features to our advantage. When we setup Citrix NetScaler ADC, we have to figure it out by ourselves without a lot of documentation."
What is our primary use case?
We are a Citrix solution adviser and one of the main Citrix partners in Bangkok, Thailand. We use Citrix NetScaler ADC to get user access to business applications on desktop devices.
With Citrix NetScaler ADC we can centralize desktop application management for everything.
How has it helped my organization?
For desktop application management, I recommend the NetScaler edition. This product is like a Swiss army knife. Citrix NetScaler ADC supports the education front-end.
What is most valuable?
It mobilizes everything in and out, leading over bandwidth and manages all of the applications. We use it for front-end crafting.
What needs improvement?
There are a lot of features. It has to keep up with the demands of the network for complete file management. Citrix should improve the documentation. It is not really clear how to set up many features to our advantage. When we setup Citrix NetScaler ADC, we have to figure it out by ourselves without a lot of documentation.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Rules configuration is the key issue for stability. We can get a lot of rule-based configuration and risk management tools with the platform.
What do I think about the scalability of the solution?
Scalability is really cool because NetScaler isn't tied to any complexity or hard time model. It creates a delivery unit and every platform uses it.
Citrix NetScaler ADC is really flexible. We have lots of customers using it. We have banking, financial, software, themes, energy companies, etc. using it. We have from ten to 100+ clients deployed with Citrix NetScaler ADC.
How are customer service and technical support?
Technical support from Citrix is pretty good and they respond pretty fast, but the issue is that when we have some configurations that are problematic, they don't always know how to fix them.
When we integrate Citrix NetScaler with an app or desktop, the technical support from Citrix doesn't know how to configure NetScaler. They don't collaborate well. Their communication is sometimes lacking. They speak too fast. Overall, though, Citrix provides good support.
Which solution did I use previously and why did I switch?
We started as a Citrix client at first. We used NetScaler in the very beginning. For a long time, we have only used this one product.
How was the initial setup?
The installation and deployment of Citrix NetScaler ADC are easier than the competitors. It is not complex. It can be complex, but you can decide to make it not complex.
The deployments for each project depends on customer requirements. Some take one month, others resolve in two to four months.
For the deployment of Citrix NetScaler ADC, about two or three people is enough. Wiring is simple but the hard part is the orchestration.
What about the implementation team?
We completed the integration by ourselves.
What's my experience with pricing, setup cost, and licensing?
Licensing is adequate. I wanted to have a more prominent license, but until I do they don't give enough support. The additional cost would be too much.
If NetScaler is broken, we can open tickets very quickly and request shipment for the new unit or a spare part replacement.
What other advice do I have?
Citrix NetScaler already has tons of features, already too many. We want any new advanced features that they release. One thing that scares me is that with existing products, Citrix does not have detailed documentation ready before they release. Otherwise, it would be better. From my experience, when Citrix launches something new there are a lot of bugs, a lot of errors, required patches, and no documentation. You have to get help.
Citrix needs to create better documentation. Sometimes when I enable NetScaler, it makes the box crash randomly. I have to wait for three or four release cycles to fix it. The introduction of new features from Citrix for NetScaler always has a lot of problems.
I would rate Citrix NetScaler eight or nine out of 10. To make the product better, Citrix needs to provide full documentation for each user with video tutorials. Configuration scenarios and demos would also be helpful. We have a lot of customer demand for this better documentation and setting up Citrix NetScaler is really complicated.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Administrator with 501-1,000 employees
Easily integrates with other Citrix products
Pros and Cons
- "Global load balancing between data centers."
- "I think there is always room for improvement in this type of solutions. For example, I think the GUI should be easy to understand."
What is most valuable?
There are a lot of them:
- Load balancing in communications
- Global load balancing between data centers
- The management
- Easy integration with other Citrix products.
In the management topic, there are three levels:
- 1st Level, most user-friendly, the GUI, in this level we can configures all the features and inclusive test the implementations.
- 2nd Level Console, very helpful for easy access to all settings and troubleshooting problems, deep level in settings.
- 3rd Level Shell, essential to troubleshooting. Direct access to all logging in the components.
Easy integration with Citrix Solution, NetScaler has wizards to help implementation of Citrix solutions, like XenApp/XenDesktop and Xenmobile.
How has it helped my organization?
In the organization, we have three systems based in Citrix technology, so there was logic to add a solution which give us security and a focal point of access. With Netscaler, we have a solution divided in two data centers, a secure and unique point of access, and balanced traffic between all the critical components in the Citrix solutions. For the last, we have a mature, solid, and secure component to complete the Citrix environment.
What needs improvement?
I think there is always room for improvement in this type of solutions. For example, I think the GUI should be easy to understand.
For how long have I used the solution?
I have used this version about one year, but Netscaler for about three years.
What do I think about the stability of the solution?
No, this is a Citrix product. This means there are gobs of documentation, and the support given by CItrix, it's very good.
What do I think about the scalability of the solution?
No. We have four virtual appliances working. If we need to increase, it's a simple process.
Which solution did I use previously and why did I switch?
No, the whole solution is based in Citrix technology.
How was the initial setup?
The system was easy, but the GSLB function was more difficult to configure and test.
What's my experience with pricing, setup cost, and licensing?
It all depends on the features that will be used and the number of accesses.
Which other solutions did I evaluate?
No.
What other advice do I have?
It is important, almost crucial, to have some network knowledge. Have the technical design made, it is very simple to overcomplicate when using this product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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