In our company, we have different deals, each with a small number of workflow processes. They were primarily using email for approvals that followed. So, we replaced this with Nintex wherever possible. Through Nintex forms, we were able to customize these as well.
Technical Architect at a manufacturing company with 1,001-5,000 employees
Reduces time spent on manual processes but did not scale with our usage
Pros and Cons
- "It has helped us a lot, especially during the initial phase of a project where most of the things are done on paper."
- "We are currently facing a lot of issues with Nintex, and we are trying to move away from this solution."
What is our primary use case?
How has it helped my organization?
It has helped us a lot, especially during the initial phase of a project where most of the things are done on paper. From our perspective, you can save at least thirty percent in terms of time spent on manual processes, and documenting approvals and process flows.
We are currently facing a lot of issues with Nintex, and we are trying to move away from this solution. In fact, we have already reduced its usage.
What is most valuable?
The feature that I found most valuable is the ability to impersonate the users so that high-level access to certain resources can be provided. For example, impersonating the super admin allows you to perform actions that cannot be performed by regular users, and they can be badged with this kind of action set.
Another thing that I like is the deeper loops, and also deeper schedules so that you can schedule a particular workflow to a particular type.
What needs improvement?
The timer jobs that we have would never run on time.
If you have a complex workflow, Nintex would just error out of it, without giving a "why" and "where". Error reporting is something that definitely needs improvement because most of the time it would just give a correlation ID or something. If there is a workflow issue then we don't know where it failed.
The Nintext Pause operation causes problems and so do the parallel use cases, so these also need improvement.
In the next version of the software, I would like to see a dashboard of all reports, the workflows that are running and their statuses. That would be helpful.
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Nintex Process Platform
January 2025
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For how long have I used the solution?
Five to six years.
What do I think about the stability of the solution?
Initially, the product was very stable, but as our usage grew, the issues also increased. This may be a problem with our environment, but in any case, we are now at a point where we are trying to move away from Nintex.
What do I think about the scalability of the solution?
I would rate the scalability a six out of ten.
We have approximately fifty thousand users, right from the VP to the workshop people.
How are customer service and support?
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get generic answers that are not to the point.
Which solution did I use previously and why did I switch?
Nintex was chosen as the first option.
How was the initial setup?
The initial setup was straightforward. During the trial, I had installed it myself. The installation was not a problem at any time.
The deployment and maintenance team is approximately four people. We have three environments, and four people handle the deployments and batch updates.
What was our ROI?
We have seen ROI.
Which other solutions did I evaluate?
We did evaluate other options, with one of them being K2. We had seen a few reviews and consulted with Microsoft as well. Based on everyone's answers we chose Nintex.
What other advice do I have?
This is a good solution for mid-scale deployment and mid-scale usage, but as the usage increases, the issues along with it also increase.
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Senior Application Analyst / Business intelligence Specialist at a manufacturing company with 10,001+ employees
It seems very server intensive. Used to create workflows and forms to handle business processes.
Pros and Cons
- "It creates workflows to handle business processes. It allows us to route approvals to users without human intervention."
- "Nintex seems to be very server intensive. It is one of the reasons that we are moving to a different product on the SharePoint 2016 platform."
What is our primary use case?
We use Nintex for processing workflows and forms for SharePoint 2010. Moslty for approval workflows and tracking requests.
How has it helped my organization?
One of the processes that we developed was to allow requests for new login accounts. These require managerial as well as HR approval, then it sends workflows after the approval to a lot of different individuals as tasks for them to handle their part of the new user request.
What is most valuable?
Being able to simply create workflows to handle business processes. It allows us to route approvals to users without human intervention.
What needs improvement?
Nintex seems to be very server intensive. It is one of the reasons that we are moving to a different product on the SharePoint 2016 platform.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Nintex Process Platform
January 2025
Learn what your peers think about Nintex Process Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
IT Consultant and Project Manager at Winnersoft
Easy to maintain product with an efficient feature for workflow
Pros and Cons
- "It is a scalable product."
- "The product’s support for the mobile platform and its ability to handle artificial loads could be better."
What is most valuable?
Nintex Process Platform’s most valuable feature is workflow. It is flexible and shares an update quickly. It is easy to maintain as well.
What needs improvement?
The product’s support for the mobile platform and its ability to handle artificial loads could be better. Its capabilities from the customer’s perspective need improvement. They should add repair and remediation features.
For how long have I used the solution?
We have been using Nintex Process Platform for more than five years.
What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
It is a scalable product.
How was the initial setup?
The initial process was easy for me to execute. However, it is complicated for those who don’t have any experience working on it. We deploy the product on the Windows servers. The deployment includes planning user access management.
What's my experience with pricing, setup cost, and licensing?
The product’s price is competitive compared to other vendors.
What other advice do I have?
Nintex Process Platform has a good workflow and efficient local support services. I recommend it to others and rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
ITS Pre-Sales Architect at Konica Minolta Business Solutions Czech spol. s.r.o.
Good low-code solution but support for DevOp teams is weak
Pros and Cons
- "K2's best feature is that it can solve complex tasks, issues, and projects with little coding."
- "K2's support for DevOp team corporations is weak."
What is most valuable?
K2's best feature is that it can solve complex tasks, issues, and projects with little coding.
What needs improvement?
K2's support for DevOp team corporations is weak.
For how long have I used the solution?
I've been using K2 for two and a half years.
What do I think about the stability of the solution?
K2 is very stable - there have been almost no problems in the time I've been using it.
How was the initial setup?
The initial setup is straightforward because it can be deployed on a DB server, application server, and web server.
What's my experience with pricing, setup cost, and licensing?
For the initial hundred users, the cost is $21,000 per year, which I find too high. There are soft thresholds for this initial license, like the number of forms and environments.
What other advice do I have?
I would give K2 a rating of seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Application Specialist at a tech vendor with 5,001-10,000 employees
Facilitates workflow supporting more complex business processes, logic and data flow
What is most valuable?
1. SmartObject makes the center of data management, where developer and/or someone can call to it with only one place. SmartObject will return data from other system (such as MS-SQL, Oracle, SharePoint, SAP, etc.) to solve requirements.
2. K2 connect for SAP, easy to make interface between SAP with K2 connect for SAP service designer. Developer can design interface without coding and transform it into SmartObjects.
3. Workflow, to support more complex business processes, logic and data flow without coding.
4. SmartForm, fast and easy to develop web form to connect to SmartObject and workflow. Where you can create web application and ready to release to users within an hour.
How has it helped my organization?
- Supports conditional approval by business logic very easily
- Multiple approvals
- Notice of approval by email
What needs improvement?
Performance. Some customers ask why K2 is slow? Upgrade to current version will get the better performance.
For how long have I used the solution?
More than 7 years.
What was my experience with deployment of the solution?
Easy to makes deployment package.
What do I think about the stability of the solution?
Found less in the current version.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
Eight out of 10.
Technical Support:Eight out of 10.
Which solution did I use previously and why did I switch?
K2 is my first and only one solution that I recommend.
How was the initial setup?
Setup is easy in standalone. Distributed setup is complex and requires more network knowledge.
What's my experience with pricing, setup cost, and licensing?
I’m working in the development field and do not know much about this.
Which other solutions did I evaluate?
No, my team was trying to map requirements to the K2 solution.
What other advice do I have?
K2 makes your work simple.
Disclosure: My company has a business relationship with this vendor other than being a customer: K2 partner.
hi,can you help me ?
I just joined K2 blackpearl developer, many do not understand, do you have related Demo can provide my reference? if you have a time ,can you gave me send email,my email 1033085514@qq.com
CIO at a comms service provider with 10,001+ employees
Strong capability to handle robust execution, but it still needs a lot of stabilization
Pros and Cons
- "K2 is reasonably priced."
- "It's very tedious to manage."
What is most valuable?
The solution has the capability to handle robust execution.
What needs improvement?
The solution's flexibility can be improved. K2 needs to be fully code-free, and they should try Endeavor to make it code-free. It will help to hide the complexities of smart objects.
Improvements can be made because we are implementing one solution and need a solution that integrates into itself. It's very tedious to manage, so they should ensure that everything is integrated and taken care of.
For how long have I used the solution?
We have been using K2 for three years.
What do I think about the scalability of the solution?
The solution is scalable. Approximately 100 people use it in our organization.
How are customer service and support?
The customer service and support team are good. The premium support is good, and their response is fast.
What's my experience with pricing, setup cost, and licensing?
K2 is reasonably priced and you pay for licenses. It costs less than half a million, and you own your licenses yearly. Additionally, you pay 400,000 for support and maintenance, but similar tools charge per user. So you are paying roughly $80 per month for one user, which can be quite costly if you have a large organization.
Which other solutions did I evaluate?
We are currently evaluating Camunda and Integrify.
What other advice do I have?
I rate the solution a six out of ten. K2 is not mature and still needs a lot of stabilization. My advice to new users considering the product will be to use it without customizing it. After installation, use the vanilla workflows, and you will get fast performance. However, if you customize it, you will run into challenges.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Enterprise Architect at a consultancy with 10,001+ employees
Good support, straightforward to set up, and improves our process performance
Pros and Cons
- "It has integration with BI and Analytics tools, and RPA toolsets as well."
- "We would like to design parallel workflows and long-running workflows, along with new features for connecting to cloud-based systems."
What is our primary use case?
We have implemented an end-to-end workflow solution for a private bank for their loan origination system. We have also implemented a claims reimbursement system, and item-level permissions for SharePoint lists using Nintex workflows.
For end-to-end approval workflows, Nintex workflows are deployed on the SharePoint front-end servers. The claims reimbursement workflows are end-to-end workflows for approvals of claims within the organization. Those for financial services include loan origination, legal and compliance, and core banking system workflows.
Resource management and employee onboarding workflows have also been created to automate the employee onboarding process.
How has it helped my organization?
From what was a 20 to 30-day approval cycle, it has now come down to between two and three days for approving loans and claims.
SharePoint does not support item-level/row-level permissions, and we were able to implement the solution using Nintex workflows.
The product and its features have improved the productivity and efficiency of the process flow within the application and systems, providing end-to-end connectivity to all systems.
Tracking of all approvals minutely, audit logs for issues, and helping to find out any non-compliance in the process flows.
What is most valuable?
State machine and sequential Workflows are excellent features for creating complex state machine and sequential workflows that integrate with major Microsoft products like CRM Dynamics, SAP, and Peoplesoft.
We can create workflows for document management, publishing workflows, and create other custom workflow solutions spanning multiple roles and levels of approvals.
It has integration with BI and Analytics tools, and RPA toolsets as well.
Custom integration using REST APIs for Line of Business applications is helpful.
It provides good audit and reporting for workflow tasks to detect and resolve issues.
What needs improvement?
We had issues with long-running workflows for approval processes. While the workflows are waiting for the action to be taken by the approvers, sometimes the approval takes time and workflows do not respond to the actions after a certain number of days.
We would like to design parallel workflows and long-running workflows, along with new features for connecting to cloud-based systems.
When the workflow tasks increase in number, there are issues with performance that need to be addressed.
For how long have I used the solution?
We have been using the Nintex workflow solution for close to eight years.
What do I think about the stability of the solution?
The Nintex solution is stable for small to medium workflows and even, to an extent, large workflows.
What do I think about the scalability of the solution?
The Nintex solution can scale from a single server to multiple server deployments to manage workloads.
How are customer service and technical support?
Good customer support in terms of help desk, and support for fixing product issues.
How was the initial setup?
The initial setup was straightforward, with appropriate demos, documentation, and user manuals.
What about the implementation team?
Implementing the workflows as a development vendor for a major financial services organization, real estate firms, and insurance companies.
What was our ROI?
Looking at the capabilities and usage for all process flows to be automated within multiple systems and applications throughout the enterprise, the ROI will be met and break-even reached within a year.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate at a tech services company with 10,001+ employees
Provides data accuracy with fewer failures
Pros and Cons
- "It provides data accuracy with fewer failures."
- "It saves time as tasks are automated."
- "Only Nintex has the feature which allows attachments to an email."
- "I like the feature of getting an email for a workflow error, then I do not have to go through every instance."
- "Converting a document from PDF to MS Word, or vice versa, needs to be improved."
What is our primary use case?
To automate a manual process through Nintex Workflow in a SharePoint environment.
How has it helped my organization?
It provides data accuracy with fewer failures. It saves time as tasks are automated.
This tool is really helpful in reducing a lot of manual work. Its drag and drop components help to create a workflow faster than SharePoint Workflow Designer.
What is most valuable?
- Scheduling a site workflow is much easier and more convenient.
- I like the feature of getting an email for a workflow error, then I do not have to go through every instance.
- Conditional start of the workflow is the highlight of Nintex Workflow.
- Only Nintex has the feature which allows attachments to an email.
What needs improvement?
Converting a document from PDF to MS Word, or vice versa, needs to be improved.
For how long have I used the solution?
One to three years.
What was our ROI?
Our maintenance costs are reduced.
What other advice do I have?
For the past three years, I have been using Nintex with SharePoint 2010 as well as the 2013 environment.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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Hi Milford, I just wanted to reply to your server intensive comment. Nintex uses Windows Workflow Foundation - the same engine that drives any workflow in SharePoint. This engine uses the Web Front End servers, and is a resource intensive process. However, with planning and best practices your farm can more than adequately support the needs of your users and workflow consumption demands. It does however require some capacity planning and some best practice design within the farm and workflows respectively.