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Peter Barnett - PeerSpot reviewer
System Engineer at Principia
Real User
Top 10
An user-friendly solution that helps to store passwords in one place
Pros and Cons
  • "I like the tool's workflows, which is user-friendly. It can integrate with different applications. I particularly like that users are delighted to access their applications without the hassle of entering their username and password each time. It truly enhances user-friendliness."
  • "I would appreciate it if Okta Workforce Identity becomes more user-friendly. Its API technology is complicated. Certain applications may pose challenges in terms of integration, especially when they require IDP technologies that aren't easily codable. While I can't provide specific examples, some applications may not integrate with Okta Workforce Identity."

What is our primary use case?

Okta Workforce Identity stores all your applications in a portal. It saves passwords, eliminating the need to remember them. In addition, we use 1Password as a backup in case someone forgets their password.

How has it helped my organization?

In my organization, people thank me for integrating the product. Integrating applications with the solution makes it simple to access various applications. You can easily navigate through a list of 50 applications, click the one you need, and log in.

What is most valuable?

I like the tool's workflows, which is user-friendly. It can integrate with different applications. I particularly like that users are delighted to access their applications without the hassle of entering their username and password each time. It truly enhances user-friendliness.

What needs improvement?

I would appreciate it if Okta Workforce Identity becomes more user-friendly. Its API technology is complicated. Certain applications may pose challenges in terms of integration, especially when they require IDP technologies that aren't easily codable. While I can't provide specific examples, some applications may not integrate with Okta Workforce Identity. 

Buyer's Guide
Okta Workforce Identity
March 2025
Learn what your peers think about Okta Workforce Identity. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,651 professionals have used our research since 2012.

For how long have I used the solution?

I have been working with the product for eight years. 

What do I think about the stability of the solution?

The product works at times, and sometimes it doesn't. You will have to change the conditions when it doesn't work. 

What do I think about the scalability of the solution?

Okta Workforce Identity is scalable. My company has 650 users for it. 

How are customer service and support?

The tool's tech support is hard to get a hold of. Also, you would speak to a robot who knows a lot of information, doesn't listen to your questions, and misguides you. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have worked with Microsoft Azure, Slack, Teams, and Adobe Creative Suite. Microsoft Azure and Okta Workforce Identity allow applications to be implemented similarly. The process involves having an extension for the application, often a download file. However, it's important to note that while this implementation works on PCs, it might work on Macs.

How was the initial setup?

The tool's deployment is straightforward. You begin implementing applications once you've established your IDP. Deployment doesn't need a team of people. It can be done with the help of one person. Setting it up and integrating applications typically takes about a week, with additional time required for a more extensive list of applications, ranging from 50-100.

The product is not difficult to maintain once you have integrated it. 

What other advice do I have?

I would rate the product an eight out of ten. My advice would be to exercise caution when implementing applications. Incorrect configurations may lead to issues, such as not having the correct username and password saved when clicking on the title. Additionally, when working with workflows, paying attention to the order of conditions is crucial. The tool is user-friendly, and you can have your applications in one place. This makes it less confusing for the users. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director, Device Management at IT-palvelutalo Valtti at Valtti, part of Advania
Real User
Secure and multifeatured with trusted device, SSO, and MFA features; integrates well with other solutions
Pros and Cons
  • "What I found most valuable in Okta Workforce Identity is that it worked together with VMware Workspace One, so there was this device check at the same time. My company used the trusted device method that enabled you to define that only the trusted devices including the Workspace One agent were able to access the applications directly without an additional authentication step."
  • "A room for improvement in Okta Workforce Identity is its price. It could be cheaper. The biggest benefit of the solution is that everything works securely without extra steps, so you're saving on your workforce's time and effort because your applications work smoothly and securely, but you'd need to pay some amount of money for that. Another area that could be improved, though not necessarily regarding Okta Workforce Identity, is the SSO applications because so many of the source applications charge extra money to put the SSO to work, which means you have to buy a more expensive license. Nowadays, SSO is a mainstream functionality and it should be out-of-the-box in those applications because it's so easy to set up."

What is our primary use case?

We used Okta Workforce Identity for SSO, MFA, life cycle management, as well as the external identity and access management for external customers. We used the solution internally for accessing all applications, so we had an Okta software portal where we could then start any application we wanted.

How has it helped my organization?

The biggest benefit my company gained from Okta Workforce Identity is that everything just works securely so that all your managed devices can access all your applications without any hassle because they are trusted devices, but if you want to use your father's or mother's PC to access the company application, then it will ask more MFA (multifactor authentication) steps.

What is most valuable?

What I found most valuable in Okta Workforce Identity is that it worked together with VMware Workspace One, so there was this device check at the same time. My company used the trusted device method that enabled you to define that only the trusted devices including the Workspace One agent were able to access the applications directly without an additional authentication step.

What needs improvement?

A room for improvement in Okta Workforce Identity is its price. It could be cheaper. The biggest benefit of the solution is that everything works securely without extra steps, so you're saving on your workforce's time and effort because your applications work smoothly and securely, but you'd need to pay some amount of money for that.

Another area that could be improved, though not necessarily regarding Okta Workforce Identity, is the SSO applications because so many of the source applications charge extra money to put the SSO to work, which means you have to buy a more expensive license. Nowadays, SSO is a mainstream functionality and it should be out-of-the-box in those applications because it's so easy to set up.

For how long have I used the solution?

I've worked with Okta Workforce Identity since 2014, though I just changed my workplace, meaning I left the company where the solution was being used. I did have experience with it within the last twelve months.

What do I think about the stability of the solution?

Okta Workforce Identity is a stable solution. It's always on, though once there's been some hiccup in the US time zone that didn't affect my company.

What do I think about the scalability of the solution?

Okta Workforce Identity is a scalable solution.

How are customer service and support?

There were times I needed to escalate some questions to the technical support team of Okta Workforce Identity, and on a scale of one to ten, with one being the worst and ten being the best, I would rate support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up Okta Workforce Identity has to be done gradually because you have to change the log-in methods for every application, meaning you need to turn them on. For example, now you'll start to use Okta Workforce Identity for Office 365. Next, you'll use it for Zendesk. You cannot do everything at the same time, so you have to make a gradual plan over a couple of months, then you turn on all of the new applications for authentications to be done with Okta Workforce Identity.

Deploying the solution took two months.

What about the implementation team?

The implementation of Okta Workforce Identity was done in-house because my company had a lot of ready-made integrations with the solution, but sometimes you need to ask for help from the third-party software vendor, particularly to turn on some features, so your third-party software integrates with Okta Workforce Identity, for example, you'd need to have the SSO feature turned on, etc.

What's my experience with pricing, setup cost, and licensing?

The pricing for Okta Workforce Identity could still be improved or made cheaper. It costs from 50 to 100 euros a year per user.

Okta Workforce Identity has different packages you can choose from, and my previous company had all of them, particularly the full Okta suite. We went with the full suite because you can also use it in the new employee onboarding process, so when you get a new employee, you can authorize Okta Workforce Identity to provision all the applications automatically so that when you create the new user and you put that user into a certain user group, then he gets all the applications provisioned automatically. For example, for Microsoft 365, the solution creates the user, puts that user in the right place, and also adds licensing, so my company was using Okta Workforce Identity as well for the onboarding of new employees.

Which other solutions did I evaluate?

In the organization I previously worked for, I also used VMware Identity Manager, apart from Okta Workforce Identity. Those two solutions work together, and though they have a little bit of competition, VMware Identity Manager and Okta Workforce Identity complement each other. Okta is the master identity solution while with VMware Identity Manager and Workspace ONE, you can create the aspect of the trusted device so that when you have a trusted iOS, Android, Windows, or Mac device, it will check whether it's trusted, via VMware, and then transfer the authentication to Okta Workforce Identity and everything works just smoothly, so Okta knows that this authentication comes from a trusted device and it can pass further without any additional MFA.

What other advice do I have?

Okta Workforce Identity isn't an on-premises solution.

My company had three hundred users of Okta Workforce Identity at the time.

In terms of maintenance, you just need to make configurations on the console. There was no scripting or coding, so you just have to use the console and know what you're doing.

I would recommend Okta Workforce Identity to others who may want to start using it. My advice for new users is that it's important to understand the trusted device and zero trust methodology, so that when you have devices to manage, for example, with Workspace One, and you combine that with Okta Workforce Identity authentication through VMware Identity Manager, you'll get the full picture. This is so you can ensure that everything works together because knowing only the identity and access management without the device management and trust would be just half the story.

I'm rating Okta Workforce Identity nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Okta Workforce Identity
March 2025
Learn what your peers think about Okta Workforce Identity. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,651 professionals have used our research since 2012.
Mahesh-Subramanian - PeerSpot reviewer
Vice President at Chargebacks911
Real User
Top 5
Improves security and productivity and enables integration with customers' domains quickly
Pros and Cons
  • "The tool helps improve our security and productivity."
  • "We had some implementation issues."

What is our primary use case?

We used the solution for domain control and password management. In my previous company, they had 40 different products. We used Okta for single sign-on management.

What is most valuable?

AuthO is a highly customizable access management tool for applications. When I want to integrate an application and enable SSO, it provides a single-click operation. It is very easy. Okta enables us to integrate with customers' domains quickly. It's one of the biggest advantages. The development team can easily pull out APIs and quickly code for identity management.

It also provides multifactor authentication features. The tool helps improve our security and productivity. We can easily pull up the APIs and integrate them quickly. We would have had to build our own solution if not for Okta. Okta has saved us tons of money by removing the pain of building a tool. It is easy to use.

What needs improvement?

We had some implementation issues.

For how long have I used the solution?

I have been using the solution for about three years.

What do I think about the scalability of the solution?

The tool is scalable.

How are customer service and support?

The support was very good.

How would you rate customer service and support?

Positive

How was the initial setup?

It is a SaaS product. It took us less than a month to implement the solution in our organization. However, it took a little longer for us to deploy the tool for our customers because we had to do it product by product. We deployed it for our customers in three to four months.

What's my experience with pricing, setup cost, and licensing?

We paid a license fee for our own use. For the customers’ use cases, we had an OEM model and paid a small percentage of the fee. We had a very nice Okta team. The overall cost was not bad.

What other advice do I have?

I am working with Keeper in my current organization. The business case is different. I'm not looking at integrating with customer's domains or products. I use Keeper primarily for personal use cases. Okta is a very good product. Overall, I rate the product an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Service Delivery Manager at Cambridge Technology Enterprises (CTE)
Reseller
Has multi-factor authentication and 99.9% service availability
Pros and Cons
  • "We can automate the process of adding users to Okta if they are activated in Active Directory, or if they are added to the database of applications or Active Directory in the last couple of days."
  • "The training is too costly."

What is our primary use case?

Okta provides island access management solutions, which means that anyone who needs an IIM solution can get it through Okta. For example, if you have 30-40 applications and users that need to log in to all of them, Okta can integrate all of the applications into a single point of access where users can log in once and use the same session for all of their applications. Okta also provides multi-factor authentication and other security policies to protect your users and applications.

What is most valuable?

We have multiple SSO protocols that we use for our different data centers. This is just one example of how we use Okta workforce identity to address our hybrid workforce needs. Apart from SSO, we also have Active Directory integrations that allow us to integrate with customer active directories and use active directory passwords for application sign-in and runtime authentication. This is called daily header authentication. This allows us to provide a centralized identity management platform for our users, regardless of where they are located or what applications they need to access. We can automate the process of adding users to Okta if they are activated in Active Directory, or if they are added to the database of applications or Active Directory in the last couple of days.

What needs improvement?

Currently, it has two-factor authentication. In addition to biometrics, it should offer three-factor authentication. Also, the training is too costly. Okta could reduce the training cost to make it easier.

For how long have I used the solution?

I have been using Okta Workforce Identity as a service provider for four years.

What do I think about the stability of the solution?

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

The solution’s scalability is huge. It has 99.9% service availability. We cater this solution to enterprises. I rate the solution’s scalability a ten out of ten.

How was the initial setup?

The initial setup is easy. Once you understand the steps, it's straightforward. There are three steps: enrolling users, removing tenants, and updating field metadata from outside the application and SaaS integration. Deployment depends on the number of occasions, testing, and the users. If you have 30,000 users, you will need two months. I rate the initial setup a ten out of ten.

What other advice do I have?

The solution is suitable for everyone, but it is locked up for a total number of years. Overall, I rate the solution a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
PeerSpot user
Manager- IT Operations at Yodlee
Real User
Single portal to access and manage applications

What is our primary use case?

Intergated on-prem and cloud applications on multi-tier domains and user identity accessing applications hosted on cross domains. Full fleged automation using AD and Okta groups for app assignment. 

Lifecycle Management of apps on our Okta tenant. 

How has it helped my organization?

  • Central administration of Apps
  • Auto activation of user accounts/ Just-In Time Provisioning
  • Global App availability
  • Less or No Administration required

What is most valuable?

1. Active Directory Sync, as its useful for pre-assigning apps, can also be used for de-provisioning apps for exiting users

2. Shared apps with common password can now be managed centrally without revealing the credentials

3. User and Apps Management

4. Desktop Single Sign On

5. Auto-provisioning

6. Flexibility to integrate In-house applications

7. Password Self Service

8. Support non-domain users

9. Group based app assignment (okta, AD, pushgroup)

10. Adaptive MFA

11. Workflow for app requests

What needs improvement?

Command line access

Reporting

For how long have I used the solution?

Since 2015

What do I think about the stability of the solution?

It's very stable we have 99.999% uptime on the base

What do I think about the scalability of the solution?

Very high and secure, we have more than 170+ apps secured for sso

How are customer service and technical support?

Customer Service:

9 out of 10

Technical Support:

9 out of 10

Which solution did I use previously and why did I switch?

Yes, we had previously used a different solution which was replaced by Okta. Non-scalability was the major drawback of our previous solution.

How was the initial setup?

Initial setup is straightforward, simple and easy to manage

What about the implementation team?

Some apps needed assistance from Okta support team.

What's my experience with pricing, setup cost, and licensing?

Setup is simple if you are an AD admin, cost comparison is nominal compared secured access

What other advice do I have?

KB article from Okta is very detailed just spend some time on the okta

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Lead at 0
Real User
Top 5Leaderboard
Integrates multiple applications with its single sign-on capabilities
Pros and Cons
  • "The solution's technical support is good."
  • "The high cost of the product is an area of concern where improvements are required."

What is our primary use case?

I use the solution in my company for its single sign-on capabilities and for secure authentication.

What is most valuable?

The feature I like the most above the product stems from the fact that the tool allows for integrations. One can integrate multiple applications with the product's single sign-on capabilities, meaning with a single username and password, you can access multiple applications. If you have 50 applications, then you need not provide a y different username and password to log individually into each application. With the single sign-on capabilities, you can log in to multiple applications using Okta Workforce Identity. Okta Workforce Identity can be used to deal with configurations and several integrations. One can access multiple applications without having to provide multiple usernames and passwords. You don't need to remember multiple usernames and passwords when you have Okta Workforce Identity. Okta Workforce Identity also provides security to its users by providing MFA features. There are also a lot of workflows available in the product, which can be beneficial for users.

What needs improvement?

The high cost of the product is an area of concern where improvements are required.

For how long have I used the solution?

I have been using Okta Workforce Identity for a few months. I have just started to work with the product, and so I don't have much exposure to it.

What do I think about the stability of the solution?

Stability-wise, I feel it is one of the top most products in the market. There are very few products in the market, like the ones from Azure which are similar to Okta, which offers some of the best solutions in the market.

What do I think about the scalability of the solution?

It is a scalable solution. For each and every feature that our company uses in the product, there is a need to make payment to Okta, making the solution costly.

How are customer service and support?

The solution's technical support is good.

How was the initial setup?

I have not done the product's initial setup phase.

What was our ROI?

It is always beneficial to use the product since, with the single sign-on feature, users can also provide and get access via mobile app. If you are not able to access the product, you can do certain configurations with the help of automation. Everything is possible in the product with the help of its automation tools and monitoring policies.

What's my experience with pricing, setup cost, and licensing?

The product's price is high. For each feature, a certain payment is required.

What other advice do I have?

The product helps improve our company's employee onboarding process because the solution has integrations with multiple applications.

The single sign on capabilities of the product is one of the best, especially in terms of its ability related to configurations.

The product has an in-built MFA feature. When someone tries to sign in, the product asks for the authentication ID.

I recommend the product to others. It is one of the best products in the market. There are some people who use SailPoint instead of Okta Workforce Identity.

I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Berkley Lamb - PeerSpot reviewer
Access Integration Engineer at a manufacturing company with 1,001-5,000 employees
Real User
Highly scalable, good support, and useful user management
Pros and Cons
  • "The initial setup of Okta Workforce Identity is straightforward. I was able to get an environment ready within half a day."
  • "Okta Workforce Identity could improve provisioning it can be made simpler."

What is our primary use case?

I am using Okta Workforce Identity for identity access management.

How has it helped my organization?

Okta Workforce Identity has helped improve our organization by providing customer identity management, customer onboarding, customer identity stores, workforce provisioning. Additionally, single sign-on is one of the primary functions that has been a benefit.

What needs improvement?

Okta Workforce Identity could improve provisioning it can be made simpler.

They are implementing in one of the newer releases certification, attestation, and some role-mining abilities, but I don't know how far along that's going to be. That's a statement that they said they are going to have in the future.

For how long have I used the solution?

I have been using Okta Workforce Identity for approximately three years.

What do I think about the stability of the solution?

Okta Workforce Identity is scalable.

What do I think about the scalability of the solution?

The scalability of Okta Workforce Identity is great. It's a SaaS solution the scalability is one of the built-in expectations with it. It can scale, even though I don't scale it personally with any of the companies I worked with, it can potentially scale to support millions. It's easily scalable.

How are customer service and support?

I rate the support from Okta Workforce Identity a four out of five.

Which solution did I use previously and why did I switch?

I have previously used Oracle Access Management, Microsoft Azure Active Directory, and ADFS. Those would be the major ones. I've been introduced to small ones, such as PingFederate, but I never used those heavily.

We switched solutions because of the architectural design. We chose Okta Workforce Identity for external customers, it's a customer identity platform that we decided to go with.

How was the initial setup?

The initial setup of Okta Workforce Identity is straightforward. I was able to get an environment ready within half a day.

I rate the initial setup experience of Okta Workforce Identity a four out of five. 

What about the implementation team?

I have used an integrator and have done the implementation myself for Okta Workforce Identity.

What's my experience with pricing, setup cost, and licensing?

Okta Workforce Identity scales up by the user, and then by the service that you're purchasing.

The solution is not the cheapest but not the most expensive. They are in the middle rating.

I rate the price of Okta Workforce Identity a three out of five.

What other advice do I have?

I rate Okta Workforce Identity an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1476972 - PeerSpot reviewer
Global Leader - Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees
Real User
Top 20
Identity access enhancement with good support and an easy setup
Pros and Cons
  • "The most valuable feature is the identity access authentication."
  • "There is a need for Okta to provide an end-to-end solution without needing a separate product like Zscaler for multifactor authentication."

What is our primary use case?

The solution is used to eliminate a VPN, provide identity authentication, and single sign-on (SSO). We use Zscaler authentication to manage endpoint logins, endpoint report management, and single sign-on for applications.

What is most valuable?

The most valuable feature is the identity access authentication.

What needs improvement?

There is a need for Okta to provide an end-to-end solution without needing a separate product like Zscaler for multifactor authentication. Additionally, Okta should enhance its endpoint defensive capabilities, as we currently use BeyondTrust for Elevator Access Management.

For how long have I used the solution?

I have been working with Okta Workforce Identity for four years.

What do I think about the stability of the solution?

The solution is rated as a nine in terms of stability.

What do I think about the scalability of the solution?

Okta is not designed fully for scalability.

How are customer service and support?

Okta provides good support. While we are unable to have it in-house, we can raise a ticket, and they support us well.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We utilize Okta and Zscaler for multifactor authentication.

How was the initial setup?

The setup process is very user-friendly and has no issues.

What about the implementation team?

Our internal team underwent training materials and configured the implementation successfully.

What's my experience with pricing, setup cost, and licensing?

The pricing is very high, which is an area for improvement.

What other advice do I have?

I recommend Okta Workforce Identity to others, particularly for mid-sized and large enterprises.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Download our free Okta Workforce Identity Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Okta Workforce Identity Report and get advice and tips from experienced pros sharing their opinions.