Workforce is used to both manage our identities with multi-factor authentication for the users and it's also used to handle workflow, so onboarding and offboarding, et cetera.
They work well if they're set up properly.
The initial setup is easy. It's also easy to use.
We find the solution to be stable.
The pricing is okay.
There is very little maintenance required.
We've not come across anything missing. It's under continual improvement. It is actually very good. We've not had any problems with Okta. I'd have to think hard to find anything that was badly implemented.
The stability is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. The performance is good.
The initial setup is pretty easy. It is very simple to set up initially and it takes a couple of hours. The multi-factor authentication is simple too and can be turned on as required. The one that takes the most effort is SAML, which is the integration with the service providers. That's full-service integration and that's because a lot of service providers do it all their own way. You have to work with each of them as they come up.
In terms of how many people you need to maintain the product, it depends on how you do it. We're managing it for a couple of customers, and it's just me. However, what I've done is, I've put an API, used the API, and put a front end on that to make it easy to do the onboarding and offboarding. I don't deal with the day-to-day issues, that's done by the HR department.
The client actually installed it. We helped as well, however, as I said, the client handled most of it.
The pricing seems very reasonable. None of the customers have complained about it.
We're using the most up-to-date version of the solution.
As far as Okta is concerned, it's deployed in the cloud.
They're a complex software provider. They're a software as a service, software provider. They have a training service, they have a university, they have a community, and they also use it for outbound marketing.
We've implemented it for the clients and they're quite happy with it.
We're a reseller and integrator. We sell the service and do the implementation, and we're also a user ourselves.
I'd rate the solution a nine out of ten.
I'd advise new users to make sure that you implement it properly. If you buy the service and don't implement it properly, you'll never get the benefits from it. They need to make sure that you are monitoring the logs as well as that tells you if someone's doing anything they shouldn't be doing.
The journey for us is towards Zero Trust. We start with multi-factor authentication, and good password policies, and think about moving to fully integrated, where you can. That's SAML, their integration protocol, or Open ID. The next step is to think about how to make sure that all services, internal and external, are authenticated. Zero Trust implementation is where the world has to go