Service and Support
Customer service at PTC Integrity offers mixed feedback, with general service being rated poorly unless enhanced with Gold Level service. Technical support is noted as excellent with additional purchase, though response times can vary. Users face challenges finding online resources, indicating a lack of community engagement. Organizations utilizing platinum and gold versions report satisfactory support, yet interactions regarding Agile tools were limited in assistance. Some rely on third-party vendors for technical support.
Deployment
Users experience varying levels of complexity with PTC Integrity's initial setup. Some find it straightforward, especially with automation or supported versions, while others require substantial resources, like multiple engineers and dedicated personnel for infrastructure deployment. Complexity increases with a higher user count, needing individual installations. Deployment configurations simplify the process but may still take significant time, ranging from minutes to several months.
Scalability
PTC Integrity is generally scalable, especially for cloud-hosted environments. Its success largely relies on good infrastructure. Organizations with substantial infrastructure investments tend to find it more efficient. Users experience difficulties increasing capacity, often needing more resources. It supports diverse organizational sizes from 50 to thousands, but system installation poses challenges, slowing with more users. Many find it scalable, yet some express concerns about its long-term scalability under varying conditions and larger deployments.
Stability
PTC Integrity is considered stable by many, with users noting it as powerful and reliable. It is praised for its maturity and solid performance, with limited support escalations. However, some report bugs and rare stability issues, requiring restarts. Occasionally, it may slow down, needing a reset. Despite these infrequent problems, users generally find PTC Integrity dependable compared to other tools they have evaluated.