Alerting on Rapid7 InsightConnect was not used in our case. On a scale from one to ten, I would rate the technical support of Rapid7 an eight. I will elaborate a bit on why not ten. First of all, it would be a really great idea to provide more flexibility for customers to create their own integrations, such as ticketing systems. The second thing is that they are not always focused on delivering integrations with the latest major versions of the tools. This is not always their stronger point. They are not so proactive with supporting all major upgrades, which could be complicated due to the number of third-party software integrations. It is quite a task to keep up with all these changes. My overall rating for Rapid7 InsightConnect is seven out of ten.

