SAP Commerce Cloud Reviews, Competitors and Pricing

it_user877785

Sales Director

May 31, 2018

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Some of the most valuable features are its personalized offering, promotion engine, and customer support module

Pros and Cons

"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."

"A public cloud solution of this software would open great possibilities."

What is our primary use case?

For our sales team to have a better understanding of our customer's interests, I wanted to provide the sales team information about those interests and be able to personalize the offering.

How has it helped my organization?

It is still under study, but we think that this tool will achieve its objective according our experience during the PoC.

What is most valuable?

Personalized offering
Promotion engine
Catalog and product management
Customer support module
Logistic and payment gateway integrations

What needs improvement?

The product should be accessible to all types of customer, not just the big ones.

A public cloud solution of this software would open great possibilities.

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For how long have I used the solution?

Trial/evaluations only.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partnership.

it_user334851

Lead/Sr Ecommerce Developer at a retailer with 1,001-5,000 employees

Oct 31, 2015

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It's reduced costs and time to market with centralized content and streamlined processes, however, I would like to see a better way to upload products, like Excel.

What is most valuable?

Integration
Multi-channel
Reduced costs and time to market with centralized content and streamlined processes

How has it helped my organization?

All products reside in SAP and all other systems access and update their products and prices in one place. It reduces redundancy

What needs improvement?

Sometimes it's slow in accessing products. Also IMPEX upload was complex. I would like to see a better way to upload products, like Excel.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's great.

Technical Support:

It's great.

Which solution did I use previously and why did I switch?

We had a custom built solution previously.

How was the initial setup?

It was not complex in terms of set-up. Only the design of products and their relation is complex. Also, the multi-country product set-up was kind of complex.

What about the implementation team?

We used a vendor.

Disclosure: I am a real user, and this review is based on my own experience and opinions.