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Zack Moody - PeerSpot reviewer
Domestic Security Alliance Council (DSAC) at KYOCERA AVX Components s.r.o.
Real User
Top 20
Consolidation of eight different antiviruses into one platform saved us costs, time, and human resources
Pros and Cons
  • "When we first looked at SentinelOne, we had a very distributed legacy antivirus environment. Through SentinelOne's platform, we were able to consolidate about eight different antiviruses globally, thus saving money and time."
  • "There are things that they can do to improve the console or improve the product, and they are making strides in it."

What is our primary use case?

We use SentinelOne's EDR platform. We use Ranger for network discovery. It helps to find out any endpoints that do not have an agent or rogue devices that may come up on the network that are not protected. It allows us to isolate them until we have the proper protections in place.

We are starting to delve into Identity.

How has it helped my organization?

The EDR platform has helped us achieve our business goals by providing the best security against ransomware, which is the number one threat to our business.

We have seen a lot of benefits since we deployed SentinelOne many years ago. We were able to consolidate around eight different antiviruses globally. It saved us licensing costs, human capital, and the amount of time it takes to keep up with some of the legacy technologies.

Other than that, the product gives us so much visibility to things. We did not have that visibility before. It also gave us access to every endpoint globally from a single platform. My engineers and my SOC operators are able to touch every endpoint globally in a matter of seconds. We are able to consolidate all the data that we are getting from the platform. We then build rule sets and protections and automate playbooks to be able to help save time so that we can focus on some of the bigger threats that we have.

SentinelOne has had a huge impact on our risk management posture. In my viewpoint, any threats, especially with ransomware being the biggest threat to our business, can lead to downtime for operations. If manufacturers are not making the product, we are not making money.

SentinelOne has helped us improve our analyst efficiency because of the simple fact that it is a single singular platform where they have access to every endpoint data that is out there in the world in our scope of devices. It gives them the ability at their fingertips to dive deep into the telemetry data that they need to make a justification or make a decision about a threat.

SentinelOne helps us reduce noise. We also leverage SentinelOne Vigilance as a managed service provider, which takes away the load from my analysts. It enables us to develop playbooks to cut down the noise and helps us to prioritize what matters the most, which makes us way more efficient. It makes us speedier when it comes to the time to react to a threat.

SentinelOne, especially the Vigilance team, helps us to reduce false positives. It is not only because the technology itself is so good at what it does; it is also because of the information that we get related to a threat or an alert. The information is enough for us to have some sort of disposition on what that is. We can then write a rule or mute that through a click of a button so that it is not constantly coming to the surface.

SentinelOne helps us with our incident response process tenfold. We have so many options, from automation to using Purple AI, to give my analysts more confidence in their abilities. It is an amplifier. It is not a replacement. It is a way for them to build their confidence and skill set, but it also increases our efficiency and our time to respond to threats. The storylines with SentinelOne were probably one of the first things that caught my attention back when EDR was new to the market. They help the analyst develop a storyline or improve the storyline that they have already developed.

SentinelOne helps us with our mean time to detect by the fact that we have every endpoint consolidated into one platform. We have the prioritization based on the rule sets, the type of devices, the classification of the data it holds, or the classification of the department or the sensitivity of a manufacturing process in that environment. These methods help to cut the detection time for my analysts.

The platform provides multiple ways to communicate. With the addition of Vigilance and their main services, there is a very drastic reduction in the mean time to respond based on the information they give us. The information that we receive from those methods helps us to make a lot quicker decisions with the threats.

From an organizational perspective, SentinelOne helps me and empowers my team to be able to communicate to the business about some of the adversarial threats that we have in our environment. A lot of times when an endpoint or a production or line unit is impacted, the teams come to us with reports of a false positive, but in fact, it is not. SentinelOne helps us to educate, inform, and reinforce to the organization why we are here. We are here to help. We are here to help the business grow.

What is most valuable?

When we first looked at SentinelOne, we had a very distributed legacy antivirus environment. Through SentinelOne's platform, we were able to consolidate about eight different antiviruses globally, thus saving money and time. There were savings in terms of human capital or the amount of time it takes to keep up with some of those legacy technologies.

What needs improvement?

Like any vendor, SentinelOne had its challenges, but throughout our history as a partner and as a customer, they followed through with every commitment they made. That is huge. I do not look for a vendor, I look for a partner—a long-term partner. CISOs need partners to be successful. We have to lean on each other. There are things that they can do to improve the console or improve the product, and they are making strides in it. One value that I can bring to them is the fact that I am on the advisory board. As a customer, we bring problems or challenges or even opportunities to them that they take back to their product teams and marketing teams to come up with a solution. Being able to ride side by side with some of the developments they are making now, in the near future, or in the far future is pivotal to the success of a security organization.

Buyer's Guide
SentinelOne Singularity Complete
October 2024
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,192 professionals have used our research since 2012.

For how long have I used the solution?

We have been using SentinelOne's EDR platform since 2018.

How are customer service and support?

The support teams speak various languages worldwide, which is beneficial for a multinational corporation like ours. We have teams across the world, and having support in native languages saves us time and increases efficiency.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had a very distributed legacy antivirus environment before and selected SentinelOne for its consolidated platform.

We are also using a different SIEM solution currently but are considering migrating to full XDR in the future. We rely very heavily on managed services and Vigilance. We have a small security team, but over time, we will be able to build some hybrid models or hybrid approaches and start to go towards XDR.

When we looked at the EDR, having a single agent was a big deal. We have come a long way since then, but one of the primary reasons why we chose SentinelOne was their ability to package everything from a single agent.

What was our ROI?

The ROI is significant with SentinelOne, as it saves us money, time, and human resources by consolidating eight different antiviruses into one unified platform globally.

What's my experience with pricing, setup cost, and licensing?

SentinelOne makes licensing easy by reducing the number of modules or packages that they have to offer. A lot of other vendors make licensing very complicated with separate modules or separate costs. By bundling necessary features, SentinelOne ensures that security leaders are not left confused by options. This bundling of necessities has served our needs well.

As they bring on more technologies and more offerings, they are either bundled with the premium packages or other packages they have or they are bundled separately as another SKU.

Which other solutions did I evaluate?

We compared SentinelOne against its competitors while evaluating EDR solutions. SentinelOne stands out to me from the competition because they stand by every commitment they make. They are extremely transparent and extremely collaborative with the customer base. They take back everything that the customers bring to the table and make the product better. It is a two-way street. We also have to give. We are giving that money for a product, so we are investing in them. At the same time, we want to have a voice. They allow us to have a voice. The fact that they are a true partner sets them apart from the competition.

Their transparency, their willingness to work with customers and receive feedback, and the humility to admit their faults but figure out a way forward with their trusted partners or customers set them apart from the competition. They have done a good job of getting the endpoints correct. They have done a good job at saturating the market with such a good endpoint product. The endpoint data is the most critical telemetry data that we have. If you think about network and email, those are all delivery methods, but a crime is only committed at the target location, which is the endpoint. With that being the most valuable information we have, they have done such a good job with that. They are already there at the endpoint. There are a lot of other things they can do to improve the data that they have with things like identity and network discovery. There are opportunities where you take Purple AI out and put it on top and extend the width or breadth of your security team. You can extend the breadth of reach across multiple facets or multiple layers of defense from one single platform.

What other advice do I have?

AI is huge. It is a topic that comes with a lot of different variables. Some are good, and some are not so good. AI as a whole is not something to fear. It is no different than what mobile computing or cloud computing was. We have to embrace it. Embracing it empowers security organizations, security leaders, and security teams. It empowers them to make more and better decisions, and it also saves some time because a lot of the things that they are doing can be automated through the use of AI. It empowers the defenders, and by empowering them, it saves them time and allows them to focus on more important projects, more important topics, or more important threats. AI can help us cut down our mean time to detect and mean time to respond.

I have had several colleagues looking at SentinelOne and comparing them against some of the competitors, which is what you are supposed to do. To those who are considering purchasing SentinelOne, I would advise moving beyond the product. Do not just consider the product when evaluating SentinelOne. Focus on the leadership, product development teams, and their commitment to working closely with customers for long-term success.

SentinelOne is a true partner. We have had our issues. We have had our incidents. There were some times when I was desperate and needed help. They have been there. They are not there at the meat of it. They have traveled that road all the way to the end with me. That speaks volumes. To colleagues and people who are not yet using SentinelOne, I would recommend taking a look. Go beyond the curtain, the actual product, and the marketing. Look into the teams. Look into the leadership. Look into the success of other customers out there like myself. Call them. Talk to them. Challenge the product and challenge the teams, but do not let the first responses ever be the answer you go with. Continue to develop that relationship. That is what you should look for as a partner.

On a scale of one to ten, SentinelOne is definitely a ten. That is not just product-specific, customer support-specific, or road map-specific. A lot of different areas combined give it that score. Having a true partnership means that you are bringing everything to the table. You are helping each other grow.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Maxwell Essuman. - PeerSpot reviewer
Country Manager at Platview Technologies
Real User
Is user-friendly, easy to integrate, and extremely stable
Pros and Cons
  • "The offline protection offered by SentinelOne Singularity Complete for my devices is valuable."
  • "I would like to have firewall functionality within SentinelOne Singularity Complete."

What is our primary use case?

I use SentinelOne Singularity Complete to prevent and mitigate attacks on my laptop.

While traditional antivirus programs can offer some protection, they often fall short against advanced cyber threats. This means having an antivirus doesn't guarantee my laptop's safety, as I've experienced with viruses, blue screens, and even complete crashes. Therefore, finding a more comprehensive security solution that actively prevents infections and stops attacks before they happen is crucial. The repeated blank screens on my laptop are a clear sign of a compromised system and so I implemented SentinelOne Singularity Complete to mitigate these problems.

How has it helped my organization?

The interoperability of SentinelOne Singularity Complete is one of the key features. I integrated SentinelOne Singularity Complete with another solution for a customer and it was seamless.

SentinelOne Singularity Complete integrates well with my existing security solutions and provides effective data correlation. While our company has a smaller security stack, the larger customers who've incorporated Singularity across their entire security infrastructure have experienced seamless integration.

It streamlines our security posture by consolidating disparate solutions into a unified platform. This eliminates the need to navigate siloed interfaces for attack visibility, while automated response capabilities minimize the manual effort required for mitigation.

I sold the Ranger functionality to a customer who is an ISP and needed more network visibility.

Customers appreciate the ease of use of SentinelOne Singularity Complete's Ranger functionality, as it doesn't require installing new agents, or hardware, or making network changes.

SentinelOne Singularity Complete provides us with the confidence of knowing we're protected when connecting to external networks. Its user-friendly interface and seamless integration enable us to easily add more security features as our needs evolve, without incurring significant costs.

The number of alerts has been reduced. We used to get a lot of false positives and the solution has reduced our alerts by over 60 percent.

By quietly resolving most issues in the background, SentinelOne Singularity Complete frees up our time for other projects and tasks. This way we don't have to call our support team and we don't lose any productivity. We can save around four hours a day when an issue is detected.

Our MTTD has been drastically reduced by SentinelOne Singularity Complete to less than 30 seconds.

Our MTTR has been reduced thanks to the automated AI response from SentinelOne Singularity Complete. What we do after that is use the insights provided by the endpoints and the management console to help guide the client on what steps should be taken moving forward.

Switching to SentinelOne Singularity Complete significantly reduced our security costs. Previously, our solution was both expensive and insufficient for our needs. By moving to SentinelOne, we achieved a 40 percent cost saving. Additionally, we benefitted from time savings and increased productivity, further contributing to our overall cost reduction.

SentinelOne Singularity Complete has helped to reduce our organizational risk by over 70 percent.  

What is most valuable?

The offline protection offered by SentinelOne Singularity Complete for my devices is valuable.

The automatic mitigation features are incredibly valuable. Over the past two months, receiving alerts on my laptop about mitigated attacks has been one of the key benefits. It's fantastic that I don't have to manually intervene in the mitigation process, yet I'm still informed about potential threats and assured that I'm protected.

The detailed history logs allow us to easily detect malicious behavior within the network.

What needs improvement?

I would like to have firewall functionality within SentinelOne Singularity Complete.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for eight months.

What do I think about the stability of the solution?

SentinelOne Singularity Complete is extremely stable in the cloud.

What do I think about the scalability of the solution?

SentinelOne Singularity Complete is highly scalable. We have had many clients easily scale their number of endpoints.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Sophos and Fortinet for the firewall but switched to SentinelOne Singularity Complete because of its more robust capability, ease of integration, and lower cost.

SentinelOne Singularity Complete stands out as the most innovative and forward-thinking solution in the market. Through strategic acquisitions, SentinelOne has gained a distinct edge over its competitors.

How was the initial setup?

In the beginning, our technical team did not have a lot of information but once they received some guidance from SentinelOne the deployment was easy.

What was our ROI?

The efficiency gains and enhanced security delivered by SentinelOne Singularity Complete consistently ensure a positive return on investment.

What's my experience with pricing, setup cost, and licensing?

SentinelOne Singularity Complete's pricing is affordable. They offer licenses from zero to a hundred making it accessible even for smaller businesses.

Which other solutions did I evaluate?

We evaluated CrowdStrike but we didn't have much information about how it worked, its functionality, or cost.

What other advice do I have?

I would rate SentinelOne Singularity Complete a nine out of ten.

SentinelOne Singularity Complete is a mature solution that takes care of most of our use cases for EDR and the Ranger functionality provides visibility into our network. SentinelOne Singularity Complete as a first line of defense gives us peace of mind.

No maintenance is required from our end.

SentinelOne is my go-to as a strategic security partner when it comes to anything EDR-related.

SentinelOne Singularity Complete is a great solution and I recommend it. SentinelOne Singularity Complete can easily be deployed in any environment and is cost-effective.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SentinelOne Singularity Complete
October 2024
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,192 professionals have used our research since 2012.
reviewer2266260 - PeerSpot reviewer
SecOps Engineer at a media company with 10,001+ employees
Real User
Uses AI technology, so it rapidly finds new and existing malware; offers excellent technical support
Pros and Cons
  • "It uses AI technology so it can find known and unknown threats. It is stable and provides one of the best technical support."
  • "One disadvantage of SentinelOne Singularity Complete is that the agent doesn't auto-update, and my company found it more complicated than usual to get the agent updated and keep it updated."

What is our primary use case?

I use SentinelOne Singularity Complete for endpoint protection and remediation. It protects all computers in my company and sends real-time alerts about malware, viruses, etc., that may have found a way through all of my company's defenses.

How has it helped my organization?

SentinelOne Singularity Complete has benefited my organization through its rapid ability to find new and existing malware that I must act on. As the solution uses AI technology, it's able to find both known and unknown threats.

My organization realized the benefits from SentinelOne Singularity Complete quickly from the time of deployment.

What is most valuable?

What I found most valuable in SentinelOne Singularity Complete is the ability to connect to the terminal remotely. The solution is pretty handy because it allows my company to do investigations and whatnot, wherever the person may be. After all, I belong to a hybrid organization, which means you never know if someone will be in the office.

It is another tool in the tool belt for looking at some of the files, which means that even if the file is not a virus, you can go in and do some investigation.

SentinelOne Singularity Complete has excellent interoperability with other SentinelOne solutions, including third-party tools. I was pleasantly surprised with how in-depth the APIs go because it's almost integrated with my company's SOAR solution, consolidating all alerts in one place and triangulating more per case. In my company, SentinelOne Singularity Complete is integrated with a third-party tool.

My impression of the ability of SentinelOne Singularity Complete to ingest and correlate data across security solutions is good so far, though right now, my company only set up SentinelOne Singularity Complete. Still, it's good that the integration option exists because, in the future, who knows? My company might do some integration depending on what the timing allows.

My company has not consolidated solutions yet because SentinelOne Singularity Complete is just one of the many tools used within my company. It's a helpful tool, but it's not the only player.

SentinelOne Singularity Complete helped free up staff for other projects and tasks and is time-saving, though I don't have specific data on that.

The tool has also helped reduce my organization's mean time to detect. However, I can't give an approximation just because SentinelOne Singularity Complete is the only solution my organization uses. The tool has also helped reduce my organization's mean time to respond because, together with the SOAR solution, SentinelOne Singularity Complete allows my company to go in and correlate everything to find out where the threat came from, so my company can go in and take the appropriate measures to shut down threats more reliably.

SentinelOne Singularity Complete has helped reduce organizational risk because it's one of the modern architecture tools, which gives more confidence in the detections my company sees. The tool also reduces the number of false positives and false negatives, so my company knows that if the tool shows a hit, then that truly warrants further investigation.

I'd give SentinelOne Singularity Complete an eight out of ten in terms of its ability to innovate because it's very much on par with a few other options out there, though I can't recall the names right now.

SentinelOne is an excellent strategic security partner that quickly incorporates my organization's feedback. My organization hasn't had any problems. If my team is looking for a feature, for example, SentinelOne either edits a roadmap or makes the change pretty quickly if there's bandwidth.

What needs improvement?

They say there is an investigation function in the interface of SentinelOne Singularity Complete, but it's not absolutely available for use. It's a function I've been looking for, but my company can't use it yet for some reason, so this is an area for improvement.

Another area for improvement in the tool is the larger learning curve that stems from it being full-featured, so there's a more significant learning curve in figuring out the environment versus using a more traditional antivirus. It's a lot more than just installing it on the machines.

The other disadvantage of SentinelOne Singularity Complete is that the agent doesn't auto-update, and my company found it more complicated than usual to get the agent updated and keep it updated.

For how long have I used the solution?

I've been working with SentinelOne Singularity Complete for six months as an end user.

What do I think about the stability of the solution?

We didn't have any problems with the stability of SentinelOne Singularity Complete.

What do I think about the scalability of the solution?

For the most part, SentinelOne Singularity Complete is scalable, but with my company's problem with auto-updates, it just means needing to rely on other tools to get new agents pushed out to the endpoints. It would have been better and more scalable if there was a way to update on the directory.

How are customer service and support?

We found the technical support for SentinelOne Singularity Complete one of the best we've ever had to deal with, surprisingly, so we'd rate it as ten out of ten. If we open a ticket, we'll typically get some answers quickly, but for more complex issues, we have standing meetings with them that are set once a week so that they can go more in-depth.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

My current organization only uses SentinelOne Singularity Complete, but in my previous organizations, more traditional antivirus was used, like BitDefender, and it was fine.

With SentinelOne Singularity Complete, I'm more confident that it can detect threats better and will miss fewer incidents coming in because of the more modern ways it detects malware.

How was the initial setup?

I was not involved in the entire setup process for SentinelOne Singularity Complete, but it was mostly straightforward. However, getting the agents onto the machines was more complicated than the team would have liked.

The team started with a test machine and then expanded after issues arose, including figuring out how to fix the issues.

What about the implementation team?

We implemented SentinelOne Singularity Complete in-house, with the support of the SentinelOne team, whenever we had questions.

What was our ROI?

I have seen ROI from SentinelOne Singularity Complete.

What's my experience with pricing, setup cost, and licensing?

I have no information on the pricing or licensing cost for SentinelOne Singularity Complete.

Which other solutions did I evaluate?

I wasn't involved in evaluating solutions, so I'm unsure if the company evaluated other solutions before choosing SentinelOne Singularity Complete.

What other advice do I have?

The organization I'm working for doesn't use the Ranger function of SentinelOne Singularity Complete. It uses a homegrown solution for network visibility.

I don't believe SentinelOne Singularity Complete has helped reduce alerts within the company, and it's not because it can't but because the SOAR solution handles the alerts and sends the alerts. Still, there is potential to improve the process.

I've not observed cost reduction or money saved from SentinelOne Singularity Complete just because it's such a small aspect in the grand scheme of things. It's tough to put a number on that.

Many people were involved in deploying SentinelOne Singularity Complete for the organization.

I'm the one maintaining the solution, and for my organization, in terms of scale, one person is sufficient to maintain SentinelOne Singularity Complete.

The solution is deployed on three thousand endpoints worldwide on both MacOS and Windows machines, along with an agent on the servers.

I advise others looking into implementing SentinelOne Singularity Complete to be prepared to work with the SentinelOne support team. Implementation is not hard to do, but the support team is there to help with much of the work and is happy to help. My standard advice is to ensure you're also checking out other providers. Just because the solution works for my organization, it doesn't mean it will work for yours. You have to find a solution that checks all the boxes for your organization.

I would rate SentinelOne Singularity Complete as eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Austin Estrada - PeerSpot reviewer
Cybersecurity Analyst at Brady Corporation
Real User
Worth the money, supports legacy endpoints, and blocks anything even remotely malicious
Pros and Cons
  • "The terminating or killing remediation process that they use is top-notch. Pretty much anything that is even remotely malicious gets blocked by it within seconds. That is important for us. We have thousands of endpoints with tens of thousands of users. It is hard to do good security for that many people without some kind of automated detection and response. That is what SentinelOne does for us. It helps us automate that process."
  • "Some of the reports that are exported through SentinelOne can be complicated for people who are not IT professionals. For example, we have some people within our leadership who would like to know why we are spending so much money on their product, and one of the ways that we are able to do that is through reports. Some of those reports are pretty easy to understand, and some of them are very complicated. Because they are not IT or security professionals, they may not have the same grasp. I wish their reporting feature was a little better."

What is our primary use case?

We have it hooked up to our LogRhythm SIEM, which keeps track of all the events that are happening all around. That has been really helpful for us. We have SentinelOne Ranger that scans for devices on our network and finds the ones that do not have SentinelOne or the machines that we call rogues. The other function that we use is Deep Visibility. We pay for that, and it allows us to hunt for threats within our environment. It is also very important. We don't use Deep Visibility very often, but it is one of the more important things that we have in terms of the selection of products we pay for.

One of the big reasons we use it is for its ability to ingest and correlate across our security solutions. By virtue of going after an incident, we need to see step by step what happened. We have network solutions that show us where things came from network-wise. We have a vulnerability scanner for something that gets exploited, and then we have SentinelOne to see what is actually happening on machines. Maybe a process was launched. Maybe a file was clicked or an email was opened. That is a big part of how we use the tool.

How has it helped my organization?

Prior to having SentinelOne, we had CrowdStrike, which is a similar product. We decided to make the switch to SentinelOne because the biggest problem was that the previous endpoint detection response software we had did not support what we call legacy endpoints. Anything prior to Windows 7 was not supported by CrowdStrike. Being a manufacturing firm, we have quite a few old devices. That was one of the big things that sold us. SentinelOne also had significantly more competitive pricing than CrowdStrike, but the ability to protect older endpoints was the main motivating factor for us to make this switch.

We have been able to consolidate our security solutions. We had a handful of different solutions. SentinelOne Ranger scans for things. We used to have a product that did that, and we got rid of that. For deep visibility, we used to have a piece of software on each machine for historical data and events and things of that nature. We were able to get rid of that. Having an antivirus is also not really necessary because it is a next-generation AI-based antivirus. It does antivirus tasks, and it reduces the need for our traditional antivirus such as Kaspersky, Symantec, McAfee, etc. We were able to get rid of those as well, which is a good thing.

We have turned on the Ranger functionality. It is used for asset discovery, but only within a certain range and only if there are a certain number of machines. The way our settings are, if we have a cluster of five machines around it, it will essentially send out a signal and try to find the one without it. If we have five machines in our organization, it will look to see which one does not have SentinelOne around it. It can be helpful to find machines that were not deployed properly. It can also be helpful to find machines that were deployed by malicious actors and things of that nature. It also helps us to identify machines that have SentinelOne but are not responding right now.

It is a pretty big deal that Ranger requires no new agents, hardware, or network changes. We have deployed SentinelOne completely. There is probably no machine in our network that does not have it unless it has a very specific use case. Ranger helps us find those if they do exist. If need be, there is a setting within Ranger for deploying SentinelOne through Ranger. We have it turned off, but it is still useful. It is something we could use one day.

We typically use Ranger for vulnerability and not necessarily for the prevention of vulnerabilities, but it does give us a good idea of what is out there. For example, there is someone who is trying to do something malicious. It will heartbeat that, and it will see what is happening around that. If it sees, for example, command and control or something like that, it will identify it. It might quarantine it or turn your machine off to stop things.

Singularity Complete has helped to reduce alerts. One of the things we struggle with over time is trying to identify what is and what is not a real threat. It did take some tuning, but we went from having to investigate every little thing to being able to say, "Okay. This is a false positive. We know this. We have had this in our environment. We can exclude that." That frees up time for other things, so we can spend time focusing on malicious or bad things happening in our environment. We can work on projects and do some of the actual engineering.

Singularity Complete has helped free up our staff for other projects and tasks. We do not have to sit there and constantly monitor, which means that we can go ahead and do other things. We have a vulnerability scanner that we can use to start patching and tackling some of those vulnerabilities. We have our SIEM that we need to monitor for events and activities as well. We have network logs that should be gone through more. Because we have something that takes care of our endpoints, we can look at the focus of our business and do things there instead of having to worry about each machine individually.

The biggest thing that SentinelOne does is that it is constantly looking at our environment and other environments as a baseline of what should be happening or what could be happening. If something does not match the specific idea of what should be happening, it detects that and blocks that. If it is not sure what to do exactly, it quarantines a file or a folder or something like that until we have a chance to look at it. That is better than something getting through and causing damage before we can do anything about it. As long as a machine is connected to the network, it is pretty instant, but depending on what it is doing, it might take a little bit. There are some functions within it that do take a little more time to work. For example, the remediate and rollback functions do take time to work, but if it sees something as malicious, it will kill and quarantine that within a fraction of a second.

Singularity Complete has helped reduce our organizational risk. There is the part where it kills and quarantines things that are happening on machines, but there is also an element of visibility. Being able to see what we have gives us a better idea of what risks we have. From an inventory standpoint, everything is synced the second we deploy the image machine. Through that, we are able to see what is running on them, what they have installed, and things of that nature. We get a more holistic idea of what we actually have so that we know what to protect.

What is most valuable?

The terminating or killing remediation process that they use is top-notch. Pretty much anything that is even remotely malicious gets blocked by it within seconds. That is important for us. We have thousands of endpoints with tens of thousands of users. It is hard to do good security for that many people without some kind of automated detection and response. That is what SentinelOne does for us. It helps us automate that process.

What needs improvement?

Some of the reports that are exported through SentinelOne can be complicated for people who are not IT professionals. For example, we have some people within our leadership who would like to know why we are spending so much money on their product, and one of the ways that we are able to do that is through reports. Some of those reports are pretty easy to understand, and some of them are very complicated. Because they are not IT or security professionals, they may not have the same grasp. I wish their reporting feature was a little better. If they were able to export and make it a little more presentable, it would be great because this is something that we end up doing on our end where we take some of that data and make it look better. It would definitely save us time if it was a little prettier, for lack of a better word, from the beginning.

For how long have I used the solution?

We have been using it for two and a half to three years. 

What do I think about the stability of the solution?

As far as I know, and I am the only one out of our three time zones who uses the tool, I have never had an issue with it. The only time we ever had problems was when someone made a change to some of the roles, but it was not a SentinelOne issue. For the most part, as long as you have set up the tool correctly, it functions pretty much 100%. I cannot think of a time when it was down.

What do I think about the scalability of the solution?

We started out by having it deployed on a handful of machines as a proof of concept. From there, we were able to replicate it over and over in our environment. We are currently licensed for around 7,000 devices, and they made it pretty clear to us that if we decide to improve that or increase that, it would be a seamless process. They will just bump our licenses up and then we pay a little bit more. There is no real pain associated with that where you have to go back to the table, talk, and do things like that. It is a flip of a switch.

How are customer service and support?

They were very helpful. They were knowledgeable. They definitely used the tool before. The questions they asked were good. They knew what logs to ask for. They knew what question to ask. They were pretty good. I would rate them a ten out of ten. They were knowledgeable. They were helpful. The turnaround time is good. They want to resolve the issue, and they are there to help.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had CrowdStrike. We switched because of two things. One was the price. CrowdStrike was expensive, and the other thing was that we needed to protect legacy devices. As a manufacturing company, we have a lot of old software and hardware in our environment, and CrowdStrike did not protect those devices. We either had to come up with a solution where we network quarantine those machines or have them segmented somewhere so that they do not talk to anything else, or we just get SentinelOne and they function the same and require no extra work. As long as it is on there, it is protecting them, and it is much cheaper.

How was the initial setup?

We have it almost entirely hosted in the cloud. We do deploy it via the deployment software that we use to deploy to our endpoints. We do have it in the cloud as well that we run through the command line and then point it to our management console, but we do not have it hosted on-premises. We like the idea of having things in the cloud at least for the specific instance.

I was not involved in its deployment. I came here a little bit later, but I got to talk to some of the people afterward. I am part of the deployment now, but I missed the boat by a handful of months.

It is pretty straightforward. The way it works is that you get what is called the management console URL, which is essentially when you install it, it tells you who the device belongs to. You put in your URL, you run a command from it on an executable, and then from there, it is on your machine. It is pretty straightforward.

What about the implementation team?

The number of people involved in the deployment varies. We are a multi-continent and multi-country organization, so we had somewhere between 15 and 20 people working on it. In terms of the people who actually use it, there are probably five or six. We have one person who constantly works to deploy within North America and one person who works to deploy in APAC. We personally work to deploy it within EMEA and then the rest of it is us just working on maintaining it and making sure it is doing what it is supposed to be doing.

What's my experience with pricing, setup cost, and licensing?

We previously had a different EDR solution called CrowdStrike, which was very robust but also very expensive. It did not have the features we were looking for from a legacy standpoint. My understanding is that we did a pretty good deal on SentinelOne. A part of that is because we were their customers very early on, and we also use their products a lot. We are interested in the new products that come out. We go to their demos, and we go to their events. We do save a lot of money. It is not cheap, but it is worth it. We spend a lot of money on a lot of things, and most of them do not do as much as SentinelOne.

It has gotten more expensive over time, but we have also gotten more features and value out of it. They have added things to it. From a pricing standpoint, it is expensive. It is one of the more expensive tools we have, but it also does more than almost every other tool that we have in our environment, so it makes sense.

Which other solutions did I evaluate?

We reevaluated CrowdStrike and realized that it was just not going to work for our purposes. I believe we looked at Sophos and Carbon Black. Carbon Black is a VMware product, and Sophos is a similar EDR solution.

What other advice do I have?

From a quality standpoint, if you are willing to take the time to implement it and implement it well, it is a fantastic product. It is a massive part of our security posture. If you are looking to switch, doing a proof of concept will probably be good enough to make you realize the value it has. Sometimes, in the demos from vendors, you see the kind of things happening that are supposed to happen. It is, of course, going to block them, but during our proof of concept, we threw in different scenarios at it, and it handled every single one pretty flawlessly. That is a big part of why we ended up choosing it.

If you were a company that has legacy devices, it is a no-brainer as far as EDR solutions are concerned. If you are looking forward to an EDR solution in general, and you do not have legacy devices, SentinelOne is incredibly competitive. It has a lot of great features. It is priced very competitively. Their support is great, and the tool works. It does take some fine-tuning, but the tool works very well.

As a strategic security partner, SentinelOne is always trying to get us to work with some of their partners as well. From an integration standpoint, it does give us some options going forward where if, for example, we wanted to use a mobile device solution, they do have some integration with them. If you are a part of their ecosystem and you have a tool that you are interested in, they will let you know whether they have a partner that they work with. They will let you know that they have this tool. It works so far, and if you have a question or something like that, they can get you acquainted, which I appreciate.

Overall, I would rate it a ten out of ten. It is probably my favorite security tool from the ones we have.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
CEO at a tech services company with 11-50 employees
Reseller
Works on machine learning, reduces risk, and saves time
Pros and Cons
  • "The most valuable feature is the machine learning capability, as opposed to the traditional rule-based antivirus."
  • "We are not utilizing all the features available with SentinelOne Singularity Complete, including the built-in XDR and Ranger, due to the substantial associated costs."

What is our primary use case?

We utilize SentinelOne Singularity Complete as an EDR and MDR solution for both our clients and internal operations.

We wanted to offer our clients a next-generation, AI-based antivirus solution for their endpoints, which is why we opted for SentinelOne Singularity Complete.

How has it helped my organization?

We incorporate SentinelOne Singularity Complete as a component of our multifaceted cybersecurity approach. Therefore, its capability for integration, as well as its capacity for data ingestion into NXDR, holds great significance for us.

SentinelOne Singularity Complete functions effectively in ingesting and correlating data across all our security solutions. While we employ an additional SOAR for more extensive correlation, SentinelOne Singularity Complete performs exceptionally well at the endpoint.

SentinelOne Singularity Complete is utilized as a component of our Managed Detection and Response service, resulting in a reduction in the number of alerts forwarded to us.

It helps free up our staff to focus on other projects.

SentinelOne has helped reduce our MTTD. It has also helped reduce our MTTR.

SentinelOne Singularity Complete helps our organization save money through pass-through cost savings.

It helps reduce the risk for our organization.

What is most valuable?

The most valuable feature is the machine learning capability, as opposed to the traditional rule-based antivirus. This is essential for effectively stopping malware attacks.

What needs improvement?

We are not utilizing all the features available with SentinelOne Singularity Complete, including the built-in XDR and Ranger, due to the substantial associated costs. There is potential for improvement in the cost aspect.

The area in which I would recommend SentinelOne to continue progressing is focused on enhancing its product. This involves not only internal development but also strategic partnerships similar to the Wiz integration which brings a lot of value.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for three years.

What do I think about the stability of the solution?

It is stable. The downtime has been minimal.

What do I think about the scalability of the solution?

The solution has met all of our scaling requirements.

Which solution did I use previously and why did I switch?

I previously used ESET and McAfee. We sometimes still use Microsoft Defender for some use cases and we have some clients that still prefer to use CrowdStrike.

What about the implementation team?

The implementation is carried out in collaboration with our partner, ConnectWise. While we handle the agent deployment, they manage all the configurations.

What was our ROI?

If we weren't using any protective measures, and we were consistently experiencing security breaches, this would result in an exponential level of risk when compared to an alternative solution. Expressing this concept can be quite challenging. How would we even identify if a breach has occurred? Typically, we'd notice something like data encryption taking place. 

So, I believe implementing robust cybersecurity measures is an essential aspect of operating in any technology-dependent field today. It's essentially become a fundamental requirement. That's how we perceive its significance in the present day. Therefore, we communicate this necessity to all our clients and that is where the return on investment can be perceived by using SentinelOne Singularity Complete.

What's my experience with pricing, setup cost, and licensing?

The cost of utilizing all the features of SentinelOne Singularity Complete is high.

What other advice do I have?

I rate SentinelOne Singularity Complete nine out of ten.

SentinelOne Singularity Complete EDR and MDR endpoint agent is a fantastic product. We layer that with other solutions as opposed to only using SentinelOne Singularity Complete.

SentinelOne is undoubtedly a market leader, and I believe it offers a comprehensive and excellent solution. It is on par with other next-generation or AI-based antivirus solutions available in the marketplace.

Depending on the organization's current solution, if they are transitioning from a product like ESET, then the approach to antivirus will be completely different. If they are transitioning from CrowdStrike, I believe the change will be less significant. Testing needs to be conducted, but I anticipate that they can observe immediate value from SentinelOne Singularity Complete. Furthermore, I am confident that they can deploy it without significant concerns about increased risk. Personally, I have never been worried about introducing additional risk by using SentinelOne Singularity Complete.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Kevin Mabry - PeerSpot reviewer
CEO at Sentree Systems, Corp.
Real User
Top 10
Easy to navigate and use with helpful support
Pros and Cons
  • "Their platform is really easy to work with."
  • "I really haven't done enough to really see any improvements."

What is our primary use case?

We primarily use it the same way we would use Bitdefender. It's for security.

What is most valuable?

When it comes to security, the telemetry, the information that you get from the EDR part of it, and the ability to be able to parse it and use it is great. I really like their platform. You're able to go in and do some of the research and study. If there's an incident response needed, you can handle it with SentinelOne. That's what I really like about it.

It's just as good, if not better, than Bitdefender. The one thing I do like more about SentinelOne is working with their tech support. It's really easy to get to them and easy to work with them. 

Their platform is really easy to work with. It's easy to navigate and use. 

What needs improvement?

I really haven't done enough to really see any improvements. It really has all the telemetry markers that I look for. 

For how long have I used the solution?

I just started using the solution. I've used it for five or six months. 

What do I think about the scalability of the solution?

The scalability is very good. I'd rate it nine out of ten. It can expand well. 

We have about ten people, admins, who are on the solution. 

How are customer service and support?

Technical support has been great. They are helpful and responsive. I've only used them for onboarding assistance. I've never had an issue I needed help troubleshooting with.

Which solution did I use previously and why did I switch?

I've also used Bitdefender. I didn't stop liking Bitdefender. I love Bitdefender. I have nothing against Bitdefender. The only reason I did move to this product is due to the SOC that I work with. Bitdefender doesn't work with the stock that I use as well as SentinelOne does. SentinelOne also offers better support. Bitdefender's platform can be a bit more cumbersome to try to get through in terms of getting your agents to install, for example. SentinelOne is very simple. 

How was the initial setup?

The initial setup is very easy. I'd rate the ease of implementation ten out of ten. 

There is one person that handles maintenance on the solution. That would be me.

What's my experience with pricing, setup cost, and licensing?

There are a couple of different solutions that they offer. The one I use is $6 a month per device. Some are $4 and there are some that are more than that, and those offer an MDR part, which is the managed detection and response. 

What other advice do I have?

I'm a partner.

To anyone using any of these MDR-type scenarios, one of the things they need to recognize with SentinelOne is that, only looking at SentinelOne telemetry, when it comes to the stock solution that they offer, it's not a true SOC. It is an internal SOC solution. That's why it's an MDR. So they're only looking at what their solution finds. If their solution finds ransomware and stops it, then you're only looking at that telemetry. That's why I offer an outside external stock since the external stock is looking at everything. If you have one device that has something on it or something with nothing on it, it's going to see it all. That's the big difference between an internal SOC as opposed to an external SOC.

I'd rate the solution ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Nagendra Nekkala - PeerSpot reviewer
Senior Manager ICT & Innovations at Bangalore International Airport Limited
Real User
Top 5Leaderboard
Easy to configure, has increased our security score, and reduces our costs
Pros and Cons
  • "The protection SentinelOne Singularity Complete provides to our endpoint devices in terms of cybersecurity is valuable."
  • "The documentation provided for implementation is not adequate and has caused us challenges."

What is our primary use case?

We use SentinelOne Singularity Complete as our server and endpoint security solution.

We sought to consolidate our security solutions, lower maintenance, and operational costs, and streamline scalability and configuration. Implementing SentinelOne Singularity Complete enabled us to achieve these goals.

How has it helped my organization?

SentinelOne Singularity Complete's interoperability is excellent. The solution can correlate with various threats and provide us with granular information across our landscape. Singularity Complete is fully integrated and can be scaled and expanded to all of our devices.

Singularity Complete's ability to ingest and correlate across our security solutions is good.

Singularity Complete has enabled us to consolidate our security solutions. We can now consolidate all of our Linux and Windows security servers, as well as display various touchpoints and our laptops and desktop devices.

We use the Ranger functionality. The network and asset visibility provided is important because we can see the types of devices connecting to our enterprise network.

Ranger's ability to prevent vulnerable devices from becoming compromised is good.

Singularity Complete has increased our security score. We were able to see the benefits within four months.

Once we can configure and fine-tune Singularity Complete, we can eliminate the false positives that are generated.

Singularity Complete has helped free up our staff's time to work on other projects. We have saved around two months in total.

Singularity Complete has helped reduce our MTTD by 30 percent.

Singularity Complete has helped reduce our MTTR.

Singularity Complete has helped reduce our organizational risk by 50 percent.

What is most valuable?

SentinelOne Singularity Complete is easy to configure.

The protection SentinelOne Singularity Complete provides to our endpoint devices in terms of cybersecurity is valuable.

What needs improvement?

The support has room for improvement. They take a lot of time to respond.

The documentation provided for implementation is not adequate and has caused us challenges.

The pricing is also high and can be improved.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for three years.

What do I think about the stability of the solution?

SentinelOne Singularity Complete is stable.

What do I think about the scalability of the solution?

SentinelOne Singularity Complete is easily scalable.

How are customer service and support?

The technical support takes time to respond to our tickets.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously, we utilized McAfee for our servers and Microsoft Defender for our endpoint protection on desktops and laptops. However, we desired a unified EDR solution to streamline our security management. Upon evaluating SentinelOne Singularity Complete and confirming it met all our requirements, we transitioned to this comprehensive solution.

How was the initial setup?

The initial deployment was straightforward. The deployment took two months, and three of us including two engineers were involved in the process. We first deployed Singularity Complete to our test servers to ensure everything worked properly before proceeding with the full deployment.

What was our ROI?

The consolidation of multiple solutions into Singularity Complete, along with improved response times and smoother business functionality, has resulted in a return on investment.

What's my experience with pricing, setup cost, and licensing?

The price is costly compared to what we were previously paying with Microsoft Defender and McAfee.

Which other solutions did I evaluate?

After evaluating CrowdStrike and other solutions, we ultimately chose SentinelOne Singularity Complete due to its user-friendly functionality, efficient logging, and rapid response times.

What other advice do I have?

I would rate SentinelOne Singularity Complete eight out of ten.

SentinelOne Singularity Complete is a comprehensive, integrated solution for endpoint protection across the enterprise.

Singularity Complete is deployed across our campus with around 200 users.

SentinelOne Singularity Complete is a good solution that meets our enterprise needs.

I recommend organizations first evaluate SentinelOne Singularity Complete to see the kind of visibility it can provide into their endpoints.

SentinelOne Singularity Complete has reduced our operational costs and response time while enhancing our business efficiency.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2278497 - PeerSpot reviewer
IT Manager at a financial services firm with 51-200 employees
Real User
Top 20
You don't need to configure a lot with it because it provides an unmatched layer of protection out of the box
Pros and Cons
  • "The best feature of SentinelOne Singularity Complete is that you don't need to configure a lot with it because it provides an unmatched layer of protection out of the box."
  • "Having an additional logic layer could improve the solution, mainly because I run multiple systems with different layers. For example, if I'm running a very important server with this agent, and that server gets infected, I may not necessarily be sure that I want to shut it down right away. Maybe I want to isolate some of the connectivity but not do the entire security remediation automatedly or curtail network access type of activity."

What is our primary use case?

My company uses SentinelOne Singularity Complete for general endpoint security. The solution is excellent at solving problems many other vendors don't solve properly. My company runs on multiple platforms and software in various environments. My company is a Microsoft company with Azure AD and many Windows computers, and SentinelOne Singularity Complete is terrific for that. The company also has MacBooks, Linux machines, and clusters of Linux containers with various distros and types. SentinelOne Singularity Complete is surprisingly good at supporting the platforms, and the enterprise needs my company has.

What is most valuable?

The best feature of SentinelOne Singularity Complete is that you don't need to configure a lot with it because it provides an unmatched layer of protection out of the box.

Implementing SentinelOne Singularity Complete is a competitive bid process. As part of the competitive bid process, SentinelOne Singularity Complete stands alone. I work for an enterprise, and the company has old software. CrowdStrike Falcon Pro is a great competitor of SentinelOne Singularity Complete, but CrowdStrike Falcon Pro doesn't fit my company's needs because of its very aggressive deportation policy. If you ever run any software not in the standard manufacturer support or some support package, Crowdstrike cuts you off from updates. In real life, that doesn't work because my company builds software. Some of the company's cluster apps run on Red Hat 7, old Linux kernel,   CentOS, or other distros around that era. My company has significant old technologies that it needs to secure.

A pro of SentinelOne Singularity Complete is the approach that it knows isn't the best, but it will still give you the best it has.

I also find that SentinelOne Singularity Complete gives a significant layer of security on top of SD-WAN, mandatory access control, and general information management, which is very helpful.

In assessing the solution's interoperability with other Sentinel One solutions and third-party tools, my company started utilizing Scalar and has a history of using Scalar and other providers. SentinelOne acquired Scalar, an enterprise log management platform, which is very good for the price. Scalar may not be the best platform in the world, but it's very good for the price. SentinelOne, having acquired Scalar, has gone and built an excellent integration for all logging so that you can get the SIEM logs into the Scalar pipeline and run it through a general log analysis platform, so it's unmatched.

In general, I'm pleased with the ability of SentinelOne Singularity Complete to ingest and correlate across my company's security solutions, especially with its price point. I only found very few antivirus or EDR solutions that can compete with SentinelOne Singularity Complete, but I generally prefer working with the solution because of its interoperability.

Another reason why I like the solution is because it works. It doesn't require an Internet connection. The remediation is automated, and the alerting function is excellent. Support for the platform is also great, including multi-tenancy, role-based access control, and automated deployments.

I don't have much bad feedback about SentinelOne Singularity Complete, while in contrast, I've been quite disappointed by many technical aspects of other antivirus solutions, such as the Deep Instinct Antivirus. As for MSP machines, I used to work at MSP and had many problems. I also find the CrowdStrike sales representative incredibly annoying.

I find that SentinelOne Singularity Complete works pretty well for what I want, and it always hits the right price point and options that suit my company's general, overall security platform and management of that platform.

The Ranger functionality of SentinelOne Singularity Complete works well in providing network and asset visibility, especially as my company is a Microsoft Azure AD company at the core, so most of the company's Mac and Windows endpoints are managed, and monitoring the cloud ID and posture is essential. However, I don't need to check it daily because the solution manages itself well. SentinelOne Singularity Complete works very well for active directory management and posture matching.

I appreciate that the solution can consume at an API level, but I don't care as much whether it runs an agent or doesn't because I can automate agent deployment to the fleet. If the agent works, then great. An agentless solution is suitable for old platforms that don't have the most up-to-date technologies. Whenever you try to run an agent on various environments, it might not be the ideal platform for that agent so you could run into unexpected problems. Being agentless makes SentinelOne Singularity Complete better, but I wouldn't be upset if it were a good and solid agent-based solution.

In terms of how significantly the solution helped reduce alerts depends on how many alerts my company was paying attention to before and how many alerts it is paying attention to now. I'm unsure about that because one reason for implementing the SentinelOne Singularity Complete stack at the company has been to increase the security footprint and security posture. My company might have had several useless alerts before and maybe fewer alerts now, but did the company pay more attention to the alerts now? I'm unsure if the alert reduction or paying more attention to the alerts makes a difference.

About SentinelOne Singularity Complete helping to free up staff for other projects and tasks, that isn't easy to tell, as I have a team of four, and some of the work changed upon implementation. For example, instead of fighting with specific agent installs or trying to figure out how to get logs into another system, some of that workload is reduced, but now my team may be paying more attention and uses the same amount of time for alerts, remediations, or other more important aspects, so it is possible that the amount of time spent after the SentinelOne Singularity Complete implementation wasn't really reduced. That would depend on your perspective.

As to SentinelOne Singularity Complete helping the company reduce the mean time to detect, my company didn't record the mean time to detect before implementing the solution. I feel that it is effective, but right now, I don't have a basis of comparison that allows me to point to that periodically says my company reduced the meantime to detect or that it was increased by some percentage.

SentinelOne Singularity Complete has been very effective in helping reduce organizational risk for my company, especially regarding budgetary footprint. The solution has been very effective at what it does and has helped reduce the company's cyber insurance premium. My company is a SOC 2-certified institute and has to go through an annual compliance process with auditors, so going through and being able to explain and show how the company has automated and deployed solutions and minimized its risk profile has been very helpful.

The company I work with now spends slightly less than it did and gets more value from SentinelOne Singularity Complete. Though the cost may not be that different from others, the value provided by the solution is very different. In the past, my company had several decentralized alerts and platforms. Still, after implementing SentinelOne Singularity Complete, the solution could bring and tie them together through an automated platform. It works, and when it comes to enterprise security, for every company you work for, you're not the one who built that network or solution. You have no idea what's going on, so your ability to maintain control relies on understanding the threat surface and how to control it, which SentinelOne Singularity Complete is good at.

My background is in Linux administration, and I've gone through several security tools over the years. I built out mandatory access controls and messy Linux policies. I've worked with a lot of different companies over time. SentinelOne Singularity Complete supports Linux systems really well, which is crucial because I work for a company that builds software with an ecosystem of applications, cluster apps, and containers on Linux.

Some other solutions were stuck a decade ago, particularly running Windows and .NET and other affordable systems, and though I love Windows and Mac, those are user endpoints, and endpoints extend beyond user endpoints, for example, endpoints include servers and the full scope of internet-connected devices in a company.

If you're trying to implement a zero-trust framework and a system resilient to failure across a Swiss cheese layer of multiple problems. In that case, finding one solution capable of dealing with that kind of threat is complicated. You look at Microsoft Defender, and Microsoft has improved its security over the last decade. Obviously, Microsoft still has ways to go, given that it still keeps losing its signing keys. Still, the reality is that, similar to Windows and Azure, Microsoft has improved its security footprint. Microsoft Defender went from being a joke of a product to a very viable solution. That's great, but I can't run that on Mac, and I can't run that on Linux clusters.

Looking at CrowdStrike Falcon Pro, it is a great product. It has a very annoying sales team, but it is excellent. The problem in enterprise, however, is that sometimes, you have to run old technology, and when you cut off the solution from working on old technology, that's not helpful and makes everything worse, so I appreciate the aspect of SentinelOne Singularity Complete supporting even the old technology my company is on, which is a significant differentiator that is very useful about the platform.

When you think of Carbon Black and VMware, each platform is good, works quite well on Mac and Windows, and has some capabilities, but the level is not the same as SentinelOne Singularity Complete. SentinelOne Singularity Complete can be a stand-alone product versus other products.

If you're running a decent company, you should be able to invest in security and be willing to spend whatever it takes to have a very competent solution. Since I control the budget, SentinelOne Singularity Complete provides more value for the dollars spent and a more cohesive structure than what you can get from other solutions.

I'm unsure if SentinelOne Singularity Complete is amazingly the best, but it's the best overall product because it fits my company's needs. I work for a SaaS building enterprise company that does financial transactions, which has public internet-facing applications that get constantly attacked. If I can't run a comprehensive security product across all systems, I'd have to look in three different places, which means I lose some of that robust information. I lose some of that ability to correlate threats and figure out what's happening, and so do automated platforms. An automated platform can lose the ability to correlate the different events it doesn't know about, and this is where SentinelOne Singularity Complete really shines. It's a cohesive, widespread solution that's great in various aspects.

In terms of being innovative, SentinelOne Singularity Complete is quite innovative. I grew up with the internet and have seen different generations of security products and ideas. When SentinelOne Singularity Complete came to market, it was significantly different than the other solutions. SentinelOne could either be acquired or build very useful products, taking interoperability between different products to a level you won't find in other companies.

With how my company uses SentinelOne Singularity Complete and the Scalar platform for all its servers, the company logs into Scalar and runs alerts and rejects, flags alerts, and also gets to ingest all SIEM logs from SentinelOne Singularity Complete into Scalar, and then gets automated alerts. This means that my company gets multiple layers of visibility across its stack and analysis pipeline. My company then gets to log push to S3 after the hot tier access is over, which means it gets to retain all security alerts and problems for up to seven years, just in case, which is essential for a financial services company like the one I work for. Doing that is much more complex with other solutions versus SentinelOne Singularity Complete, so I chose it because, currently, it is the best.

I care about aspects that other people don't care about, such as supporting old Linux distros and being able to run the solution in some weird cloud environments easily. I care about SentinelOne Singularity Complete working with my company's log analysis platform, which makes the process easier.

What needs improvement?

It's difficult to pinpoint areas for improvement in SentinelOne Singularity Complete because I always like to see certain aspects. Still, if I look into the EDR solution itself, I don't have many negative thoughts about it, as it is very good.

If something could be improved in the solution, I'd say better pricing, as I'd always take better pricing. I would appreciate lower pricing. The lower the pricing, the easier it is for me to sell it. A solution with lower pricing tends to sell itself at some point.

Building a more advanced "if this, then that" logic in SentinelOne Singularity Complete, in terms of when to cold shutdown, particularly when it detects a threat, would isolate it from the network, could be an improvement. There could be a better way of saying "yes" or "no" to doing an action or specific actions unless it's one of the exceptions on your list. Having an additional logic layer could improve the solution, mainly because I run multiple systems with different layers. For example, if I'm running a very important server with this agent, and that server gets infected, I may not necessarily be sure that I want to shut it down right away. Maybe I want to isolate some of the connectivity but not do the entire security remediation automatedly or curtail network access type of activity.

If I could have a more advanced control layer where I could say, "Hey, I want to do that on almost every system, but these systems are so important, and they have to keep running, so maybe if there is a problem, you can do these things instead," then that would make SentinelOne Singularity Complete better.

For how long have I used the solution?

We've been onboarding SentinelOne Singularity Complete as our primary EDR solution this year.

We implemented Scalar last year as the first step, and then it became a natural step to move as we wanted to have all of our logs flow into our general login analysis platform so that we could build and consume our own software platform. We build many SaaS apps, and we have about a thousand web servers facing the Internet, so what better way to analyze all of these than to get our internal logs, such as browser, local events, and all of the data into one place and one data plane?

What do I think about the stability of the solution?

Stability-wise, I haven't run into many problems with SentinelOne Singularity Complete, except for one case where the agent was short-cycle restarting, but that was due to some problems I caused. I can't really complain about that.

I wouldn't say I liked the SELinux policy that you force out over Ansible configurations, which naturally conflicted with the SentinelOne Singularity Complete agent. Still, once that got flagged and tagged, it was fine.

Overall, I'm satisfied with the stability of the solution, which was why my company implemented it.

What do I think about the scalability of the solution?

SentinelOne Singularity Complete is a scalable solution, which is another reason my company chose it.

How are customer service and support?

I don't contact technical support very often, but when I have, I haven't been disappointed. For example, the Scalar data center team has provided excellent technical support whenever I've asked for help with query matching strings and building RigX, so I'm very happy.

I found the technical support for SentinelOne Singularity Complete very good, and I'd probably reach out to the support team with more questions, which the team would probably answer.

My rating for technical support is nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we used Microsoft Defender, but I also used SentinelOne Singularity Complete in a former company. I like it a lot, and that's part of why my company uses SentinelOne Singularity Complete now. 

How was the initial setup?

Deploying SentinelOne Singularity Complete didn't take long for a small global company like ours. My company has offices in the US, Canada, France, and India, and working between different locales took more time, but generally, the process didn't take very long, as it only took about two weeks.

SentinelOne Singularity Complete is a commercial solution that I found easy to implement, which is another reason my company paid for a commercial solution.

What about the implementation team?

Myself and two other people were involved in the deployment.

What was our ROI?

In terms of getting ROI from SentinelOne Singularity Complete, some factors must be considered. There is a requirement for a few layers to start with. My company has to spend some money just as a baseline.

One requirement is to be SOC 2 compliant, which means an auditor will come in and ask about the company's antivirus software, whether it's running an EDR, including analyzing logs.

Another player is the cyber risk insurance, as the company tries to get the premiums as low as possible and takes security as seriously as possible, by demonstrating to insurance partners that the company is a very low risk in terms of threats becoming problems.

In terms of cost-effectiveness, mainly based on adjustments to your premium, which either raises or lowers the price, SentinelOne Singularity Complete is quite effective.

What's my experience with pricing, setup cost, and licensing?

SentinelOne Singularity Complete is aggressively priced compared to smaller solutions. Still, in the past, as I worked for a SentinelOne reseller partner that deployed SentinelOne solutions to a lot of different customers, I was able to appreciate its capabilities and full features, which is part of the reason my company has implemented SentinelOne Singularity Complete.

The solution is a bit cheaper than CrowdStrike Falcon Pro and more expensive than smaller solutions. Still, it has a pretty reasonable pricing point, as I appreciate the flexibility SentinelOne Singularity Complete offers. I haven't been disappointed with its pricing because I'm more of a "not everything cheaper is better" person. It's not better if it makes the worst product.

I'm very satisfied with SentinelOne Singularity Complete, especially its price because I've worked with various companies. Yet, I found that no one provides a really good solution for the price except for SentinelOne.

Which other solutions did I evaluate?

When I started at this company, an MSP recommended a legacy type of antivirus, and I felt it was not up to par with what SentinelOne Singularity Complete provides. SentinelOne Singularity Complete is an excellent enterprise product with an excellent price point that's hard to argue with in terms of results and efficiency per dollar spent, so it's a no-brainer.

What other advice do I have?

My company is mainly a cloud-based company. Very few solutions in the company have been deployed on-premises.

SentinelOne Singularity Complete is managed across different layers and all verticals, such as the web, firewall, etc.

Between two hundred to two thousand five hundred people use SentinelOne Singularity Complete within the company.

My rating for SentinelOne Singularity Complete overall is a nine out of ten. I don't give tens because there's always room for improvement, but the solution is pretty good.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
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Updated: October 2024
Buyer's Guide
Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros sharing their opinions.