SentinelOne Singularity Complete Reviews

SentinelOne Singularity Complete is an MDR solution. It is used mainly to detect advanced threats in our teams and on-site teams.

I have used two different vendors before Singularity. Each had its pros and cons. However, Singularity is the most complete tool for EPP and EDR. From a financial, operational, and performance point of view, it is very efficient to have a single solution.

Ranger is a good feature. The XDR functionality provides the timeline of the attack. The product provides deep analytics for threat hunting. My team uses it to detect incidents and for threat hunting. I like the app inventory feature. It is very good for detecting unauthorized apps by our security policy.

I have raised a couple of comments regarding the speed of investigating incidents and performing analysis by the MDR service team. We are a telecom company. We are sensitive to the information of the users. The speed of investigation of the MDR service team must be improved.

I have been using the solution for one year.

The product is pretty stable. It didn't create any issues on the endpoints, laptops, and PCs.

We haven't tried to scale the tool yet, but the solution will be scalable after we increase our license.

The support team is very collaborative. We have a dedicated account manager who is also a part of our support line. We do not face any delays or major inconveniences from the support team. I rate the support an eight out of ten. I will give it a ten out of ten when SentinelOne has better coverage in the Middle East.

Positive

I have used Kaspersky, CrowdStrike, and Carbon Black. After using these solutions for a year, I chose Singularity Complete. The other solutions are existing products and are leaders. However, Singularity Complete is better than them from a financial and technological perspective.

The initial setup is not complex. It's similar to any endpoint solution implementation. We require one staff to deploy the solution. We mainly use AWS as our cloud provider. We also use GCP.

We did the implementation ourselves. It was like any other solution. We faced similar issues. They were not big issues, though. It doesn't require a lot of technical expertise.

We have seen a return on investment because we have saved at least 50% to 60% since we bought the tool. It is an achievement when we get one solution instead of two at 50% less cost. It improved our KPIs.

The licensing is convenient, straightforward, and very clear. I care more about the breakdown of the license than the licensing itself. Some vendors have very complex licensing schemes. SentinelOne's licensing scheme is very clean.

Carbon Black has a competitive version of Singularity Complete, but it is not at the same level as Singularity Complete. It lacks features like threat hunting and Ranger. So, I chose Singularity.

We didn't have any major issues related to the integration. However, we had some issues related to the implementation on the server site. It was solved by upgrading the agents. Initially, we had a couple of issues related to integration, but after that, it was solved.

The solution gives us more visibility into alerts but doesn't reduce them. It might help after we conduct the patching and vulnerability management, but we haven't tested it yet.

Singularity Complete has helped free up our staff for other projects and tasks. We have a full-fledged SOC team that uses SIEM tools. We use it to complement our SOC and our XDR and MDR solutions. We have Singularity Complete as a technology for further investigation and threat hunting.

When we get an alert from the SOC team, we use the tool to do the analysis and threat hunting in 30 minutes per incident. It is a considerable saving in the team's time because we have limited engineers and security analysts. The tool saves 50% of the staff's time.

The product has helped us save on operation and acquisition costs by 70%. We have replaced two solutions from other vendors with Singularity Complete. Singularity Complete has surely helped reduce our organizational risk. We had a lot of alerts from the previous vendors. Now, we see fewer alerts.

Compared to its competitors, Singularity Complete is very mature. It exceeds in some areas, especially in threat hunting. I have seen other solutions. They have very strong capabilities in detection but not in threat hunting. Singularity Complete makes a difference with our analysts when they perform threat hunting and threat analysis.

I like the product's vision very much. Everything has to be on a single agent, and the integration is very much worked on. It has a very good integration roadmap. It has a very complete and strategic vision. It doesn't sell only endpoint products. I like the completeness of its vision.

People who want to buy the tool must test all the features to see how they will get value from the product because it's very complex and feature-rich.

Overall, I rate the solution a seven out of ten.

We use SentinelOne Singularity Complete as an antivirus product. We also use SentinelOne's product called Vigilance, which monitors and takes action on active threats in the environment. So, basically, if someone clicks a file, Vigilance recognizes it and takes action for us, providing recommendations and remediation steps. This is a huge value add, and it's in addition to Singularity Complete's ability to monitor threats on devices from the cloud and offer remediation steps.

Our previous antivirus solution was not providing adequate protection. Threats are evolving and mutating rapidly, making it difficult for older antivirus solutions to keep up.

We have not experienced any interoperability issues. Initially, SentinelOne flagged some older software that was trying to run, but we could allow an exception to continue using the software. SentinelOne would still scan the software's location, but it would not block the processes from running. This flexibility is very useful.

SentinelOne Singularity Complete gives us peace of mind when it comes to day-to-day threats, knowing that nothing will get past them and they are always vigilant in detecting and responding to active threats on the network. It helps us sleep better at night.

It does not produce many alerts, but it has reduced the number of threats we have. Alerts are good, but only if they are not too frequent. When there is an active threat, the alert is clear about what is happening, who is affected, and the name of the machine. The alerts are also concise.

It allows our staff to focus on other more important items.

SentinelOne has helped reduce our MTTD and our MTTR because we pay for Vigilance.

SentinelOne Singularity Complete reduces our risk of major attacks, lowering costs.

SentinelOne Singularity Complete has reduced our organizational risk.

The fact that SentinelOne is actively looking for threats and runs them against the hash on the Internet to determine if they are malicious or not, is what takes it to the next level compared to other antivirus products. SentinelOne is more than just an antivirus software, it provides insights into threats and shows the flow of attacks. It also allows us to set policies in the cloud so that any other system that is affected by the same bug or virus will be automatically killed, removed, and rolled back. Cloud automation is truly amazing.

I would like to see a privilege access management feature added to SentinelOne Singularity Complete. This would allow us to generate alerts when users try to run applications as administrators to approve or deny these requests and create policies within SentinelOne. I think this would be a great addition to the suite, as it would eliminate the need to purchase a PAM solution from another vendor. It would also give us greater visibility into user activity, as the SentinelOne portal is already very good.

SentinelOne needs to improve its endpoint deployment process. To illustrate, compared to ConnectWise, a remote management software that also has some security features. In ConnectWise, we can generate an installation package based on a group and deploy the software to all endpoints in that group without the need for a script.

I have been using SentinelOne Singularity Complete for three years.

I would rate the stability of Singularity Complete ten out of ten.

I would rate the scalability of Singularity Complete ten out of ten.

We pay for Vigilance, which is a 24/7 instant response team. However, if we did not pay for Vigilance and I had a question for technical support, they would usually respond within a few hours or the next business day, depending on the issue. I feel that they ask too many irrelevant questions when we are generating a ticket, but I understand why they do it.

Positive

We were using Carbon Black before, but SentinelOne Singularity Complete is much easier to use. The portal is more intuitive, the email alerts are more intuitive, and everything about it is easier on the eyes. It has a simpler view. Their cost was comparable to Carbon Black, but the solution was much better.

The initial deployment was moderate. It would be much better if SentinelOne had a better way to induct the site token into the installation process, rather than requiring users to create a script.

The deployment took a couple of weeks to complete and required two people. We captured 80 percent of the endpoints within the first day, and then it took a couple of weeks to catch the more subtle ones.

Nothing good is cheap, and SentinelOne is no exception. However, as a market leader with a great product, they don't have to be so timid with their pricing. I would like to see lower prices, but I understand why they charge what they do. It is what it is when it comes to SentinelOne Singularity Complete.

I would rate SentinelOne Singularity Complete nine out of ten.

I would focus more on how the product is delivered and maintained. Maintenance of any type of antivirus product is always an important question when it comes to how to maintain this product and how to use it without dedicating a lot of resources to it. SentinelOne has just introduced an automatic upgrade feature for their client agent that allows us to set a policy to always keep our agents on the general mobility version. This will automatically upgrade our agents for us, saving IT a lot of time. Before, we had to manually upgrade our agents from the cloud, but now this process is fully automated. This is a huge value-added feature, and the agent is not very disruptive.

We have SentinelOne Singularity Complete deployed on our Windows servers across the country. Around 15 people are using the solution.

We must constantly monitor the portal to review items that Singularity Complete has blocked. Occasionally, we must decide whether to allow or deny access. We must definitely stay engaged with the portal, as it is not a fully hands-off solution. This is appropriate, as some interaction is necessary. However, the level of interaction required does not bother me.

If I were to recommend SentinelOne Singularity Complete to anyone else, I would definitely help them understand these types of products. People who are looking at cloud antivirus are usually coming from on-prem antivirus, so they may be shocked by the price. I would help them understand that yes, cloud antivirus products cost more than normal antivirus, but they offer peace of mind. Once they understand this, they can start to appreciate the value of the product.

We use SentinelOne Singularity Complete as an endpoint protection solution. It is our primary endpoint protection solution for our workstations and servers for protection from any kind of threats that may appear on those systems.

We have some localized virtual machines that it is running on. We do not have any cloud workloads.

SentinelOne Singularity Complete is pretty good in terms of being able to fine-tune the alerting that you get. It is better than other solutions that are super noisy to the point that it is difficult to drill down. If you get an alert of something that is actionable, it is better than getting one alert and then getting five others right behind it. This solution is pretty good at not being noisy.

Luckily, I do not spend a ton of time with SentinelOne Singularity Complete unless there is an alert or a potential breach, but that just does not happen very often. Email security is the front door of protection, and that takes the brunt of any kind of security concerns. Luckily, most things are not hitting our network right now.

SentinelOne Singularity Complete is pretty good at picking up things that are not necessarily malicious and alerting me that somebody or something is using something that needs attention. That happens instantaneously. It is pretty quick.

SentinelOne Singularity Complete is as fast as we can ask. I can see the alert and get on it. It does not take very long, so I am not sure how we can improve more when it comes to our time to respond. We are a small enterprise. It does not take us too long to respond to things.

Being able to keep track of the endpoints and the data that is available from the endpoints is valuable. We can see the patch levels, whether Windows endpoints are active or inactive, and who is the last user that was logged on. We get a lot of granular information that is valuable even when we are not talking from a security standpoint.

The agent update is not the most intuitive process, but I understand why they do it. We have a pretty vertical 64-bit environment for Windows. That is pretty much all we have, but we get alerts for things like the new Linux endpoint or things that do not apply to us. That is probably the only thing that I do not like. There may be some way to turn that off so that I do not get endpoint update alerts from platforms that are not applicable to our system, enterprise, or network.

We have had it for a couple of years now.

I have not had any issues related to downtime, uptime, or responsiveness of their infrastructure. I have not seen any reports where something was not working the way it was supposed to.

They would far outpace the scale of what we would be looking at.

I contacted their technical support at the very beginning when I was rolling things out, but it was not a major issue. It was just about me getting up to speed with how they do things. I do not have a negative impression of how that interaction went.

SentinelOne is a good partner. I had a few other technical support questions, and they answered them pretty quickly. They were pretty minor things, and they were always pretty quick to respond. 

Positive

We were using another solution previously. It was long ago. We were using Berkeley, which was bought by Alert Logic. The Berkeley product was pretty good, but when they were bought by Alert Logic, I did not like the way they did things. It was complicated. It was not intuitive. Their sales program was a little shady. We got locked into a contract that was not intentional. It was not a great experience. They have a product that is not a direct competitor to SentinelOne. We tried it, and it was super noisy for alerts. If I tried to clear all the alerts in the system, I would not have time for anything else. We were not necessarily looking for it, but because of the platform that we were on, we tried the other offerings that were included in the platform, and it just was not a good fit.

SentinelOne is a much more robust platform than Berkeley or Alert Logic in terms of endpoint protection. In terms of the ability to be innovative, SentinelOne provides tools. If we had stronger security requirements, they have other tools that we could utilize, such as Ranger. 

The portal is cloud-based, but the agents are on-prem.

I was involved in its deployment. I am a one-man IT shop. It was pretty straightforward. You get the agent that you want to install, and there is a code that you put in that locks it to your portal. It installs pretty easily.

It requires very little maintenance. Occasionally, I check to make sure that the agent version is pushed out because that is not automatic. I get to choose when the agent gets pushed out. If there is an update, I update them when I want to.

We did not need any help at all. It was just me. 

We do not put a price on security, but we have to choose between different products that are on the market. We are constantly evaluating other products every year. Endpoint protection is not something with which there is a huge opportunity cost by moving from one vendor to the next. Our security stack is not so integrated with SentinelOne. If, for some reason, they were not the best option, we could move to another option fairly easily. The fact that we are sticking with SentinelOne is a testament that it is not broken. It is still working for us. It gives us good peace of mind about the product line, where it is going, and the protection that it provides.

It is very competitive with other solutions that are on the market. At least the last time we renewed, it was very competitive.

I try to stay abreast of different platforms. I reached out to SentinelOne, and they put me in touch with a reseller, so I went out and found it. 

The biggest thing was how well SentinelOne ranked versus the other platforms. There was also a cost-benefit of a solution like SentinelOne. We thought it would be effective for endpoint protection.

It certainly was a cost-effective solution as compared to some of the other endpoint protection solutions that were available at the time. I would not have gone with SentinelOne if it was not a good value.

It is a very robust platform. It is a great candidate to serve small business environments. They do not target small businesses. They do not market it to small business environments with 50 users or less, but being a little more technically-minded, I wanted something that was enterprise-ready. Even though our environment is small, it was a good fit for us.

It did not require a lot of in-place support from the integrator or the reseller, but they did provide a large amount of presale decision-making help in terms of what I was getting into and what they could provide. That was very helpful. Talking to an integrator or a reseller so that you can put a person to the discussion is helpful.

In terms of integrations, we have looked into some of the integrations, such as with Mimecast. We have had some interest in that, but we have not utilized any of those third-party integrations. We also looked at the possibility of using some things with log management and being able to have a single source of how protected we are across the enterprise, but we have not yet pulled the trigger on anything like that.

Overall, I would rate SentinelOne Singularity Complete a nine out of ten.

SentinelOne Singularity Complete is an endpoint protection solution that my company deployed on all workstations and servers to protect against ransomware, malware, and other types of infection.

What I like best about SentinelOne Singularity Complete is its web-based admin interface, which allows me to go into the platform, look at the entire organization, particularly all of the sentinels or endpoints, and manage everything from there. For example, if someone is infected, I can manage the whole operation and process from the admin panel.

I also find SentinelOne Singularity Complete beneficial in its interoperability with other SentinelOne solutions and third-party applications. This helps the solution stand out.

The ability of SentinelOne Singularity Complete to ingest and correlate across security solutions is also a great feature.

The solution has not reduced any of the alerts for my company, but I'm happy to see when the alerts come through on the platform. As for the mean time to detect, SentinelOne Singularity Complete helped reduce it by ninety percent.

I noticed the mean time to respond has been reasonably quicker after using SentinelOne Singularity Complete, plus the organizational risk has been reduced.

In terms of quality and maturity, SentinelOne Singularity Complete has been around for a while and is a trusted solution. I have a colleague who works for another organization that was hit with ransomware, and the consulting company working with his team recommended SentinelOne Singularity Complete as one of the changes to implement immediately so from that standpoint, I truly enjoyed hearing that knowing that my company is also a SentinelOne Singularity Complete customer.

As a strategic security partner, I found the solution great, primarily because all of its features work well.

SentinelOne Singularity Complete takes up a lot of memory in Google Chrome, which sometimes causes it to lag, so this is an area for improvement. The solution could be improved by increasing its efficiency within the web browser.

Another area for improvement in SentinelOne Singularity Complete is technical support, particularly the response time when dealing with non-critical issues.

We've been using SentinelOne Singularity Complete for over two years now.

I didn't experience crashing and downtime from SentinelOne Singularity Complete, so I find it stable.

For my company's use, SentinelOne Singularity Complete is great and has no issues scalability-wise.

The technical support provided for SentinelOne Singularity Complete is a seven out of ten because the team takes longer to deal with non-critical support issues. Response time could be faster.

Neutral

My company was looking for a solution encompassing a wide range of protection, and SentinelOne Singularity Complete matched what the company was looking for. The company used another product, particularly Webroot, and then moved to this solution.

Moving to SentinelOne Singularity Complete was my company's decision as it had more features, was more advanced and was more suitable for an enterprise application. Hence, the solution was ultimately a better fit when compared to Webroot.

I was involved in the initial deployment of SentinelOne Singularity Complete, which was very straightforward.

SentinelOne Singularity Complete was implemented in-house. I did it all by myself.

Anytime my company doesn't get infected with ransomware, there's ROI from SentinelOne Singularity Complete, as being infected with ransomware is pretty costly.

I find the licensing cost for SentinelOne Singularity Complete fair.

I've never used the Ranger functionality of SentinelOne Singularity Complete.

In my company, SentinelOne Singularity Complete has a hybrid deployment.

From a maintenance perspective, I have to ensure the solution is working and looks good, but I only have to go in and check occasionally. In SentinelOne Singularity Complete, the upgrade is automated.

My rating for SentinelOne Singularity Complete is nine out of ten.

I'd tell others looking into SentinelOne Singularity Complete that it provides complete protection and has yet to fail my company, so it's a solution that I recommend. I'd tell others to go with SentinelOne Singularity Complete.

My company is a SentinelOne customer.

We use SentinelOne Singularity Complete to provide endpoint protection for all endpoint servers and Kubernetes clusters in our environments where SentinelOne is supported. We also use SentinelOne to help manage our systems and provide visibility into the assets in our environment.

We have found that Singularity Complete integrates well with our existing SIEM solution, Splunk, and some of our other system management tools, such as Okta and Armis. We are also looking forward to the additional future integrations that are planned.

I appreciate Singularity Complete's ability to ingest and correlate data across our security solutions. I use this feature quite often, either to perform deep visibility searches to correlate data across different sources if I have specific concerns about security events, or even to track running or operational issues as well. Singularity is not only a security product but it can also be used for troubleshooting non-security and related issues on devices.

Compared to the previous EDR solution, Cylance Protect, we had substantially fewer false positives when we implemented Singularity Complete.

Singularity Complete has reduced our MTTD.

Singularity Complete has reduced our MTTR somewhat compared to our previous EDR solution.

Singularity Complete has reduced our organizational risk by 20 percent, specifically the risk profile associated with malicious activities on protected devices.

The most valuable features, of course, are the protection and support for the devices. In addition to that, the ability to see the last log-on dates for time-tracking purposes has been helpful. The most useful feature of all is deep visibility. I think it was recently renamed to something else, but it is the ability to run IOC queries across all devices and gain information to look at any kind of potential events that might occur.

We have had cases where Singularity Complete has caused applications to malfunction. The existing interoperability rules have not necessarily been sufficient to resolve those conflicts. SentinelOne needs to work on interoperability with other systems and on the interoperability rule set.

I have been working with SentinelOne Singularity Complete for one year.

We have not had any stability issues in our environment with Singularity Complete.

Singularity Complete is scalable.

With any support service, it depends on the person we get on the line. Some are better than others. But overall, I find the technical support team to be good, comparable to other good technical support teams I've seen from other vendors.

Positive

We implemented SentinelOne Singularity Complete to move away from a legacy EDR platform, Cylance Protect, that did not perform as well as a modern EDR solution should.

The initial deployment was complex due to the complex environment. I would agree that deploying to a single device would be straightforward, but we have a manufacturing environment that requires bespoke applications, which makes any migration complex.

Fifteen people were required for the deployment.

The implementation was completed in-house.

The pricing and licensing make sense. We worked with a third party to help us with licensing, and the licensing we obtained through that process was ultimately reasonable and comparable to other products on the market.

We evaluated Microsoft Defender, CrowdStrike, and Cortex XDR by Palo Alto Networks.

I would rate SentinelOne Singularity Complete ten out of ten.

We are considering the possibility of using SentinelOne to consolidate some of our security solutions, but have not moved in that direction just yet.

Singularity Complete has not yet saved our staff time because it takes more time to deploy and migrate to the point where we have time savings. I think it will in the next couple of years.

We see a lot of innovation from SentinelOne. They are acquiring many other products that are integrating with the platform we looked to adopt in the next couple of years if it works out well. New features and functionalities are also regularly released. So, in terms of innovation, that's one of the reasons we chose SentinelOne Singularity Complete in the first place.

Singularity Complete is a mature product that can sufficiently protect our assets. I would say that the core features associated with that functionality are in place and work well.

Maintenance is relatively low, but systems need regular updates, and we need to troubleshoot all of them. So, there is some work involved.

SentinelOne is a good strategic security partner. We appreciate the direction of their product roadmap and its current coverage. One area where they could improve is in having their EDR support teams reach out to us. We don't believe we have an EDR or anything similar setup, but it would be helpful if they offered quarterly or semi-annual meetings to check in, see how we're doing, and give us an opportunity to provide feedback.

People researching Singularity Complete should first understand their environment and deployment goals to ensure compatibility between their existing solutions and the new product. They should also evaluate multiple competitors before making a commitment.

It is used in my customer's companies. It handles incident management, firewall implementation, and device control.

The most valuable feature is the rollback. 

Remediation is great. 

The ranger feature for work devices is most useful.

The reporting part is awesome.

It is easy to deploy the product. 

It should not limit itself to EDR. I need some other solutions to integrate into it. It should give us more visibility by integrating other solutions with it.

I want some other solutions like email security. Email security should also integrate with it to get more visibility on it.

Agent upgrades might cause some issues. Most of the time, an agent gets removed after it is not communicating with the server. After every three months, it will get automatically removed. That might cause an issue.

The solution is expensive. It is costlier than Trend Micro and Palo Alto XDR.

I've used the solution for around six months.

The solution is stable. We've found the performance to be good. It's light. There are no bugs or glitches. 

We have 1500 users on the solution right now. It is pretty scalable. 

With technical support, I've got an immediate response, and when I log a ticket, I get good assistance. 

I had worked on Palo Alto XDR as well. However, the remediation is not so good. There is no option with the rollback as well. That might cause data loss during a ransomware attack.

I'm also aware of the Trend Micro solution. 

It's easy to set up and has a very lightweight agent. It's very easy to deploy.

The time it takes to deploy all depends upon the number of uses, the number of clients, which machines are there, et cetera. In the Ranger, you have options. If you have advanced features for deployment, Ranger deployment, it is easy.

The solution is a bit pricey and they should look at the costs involved. You have to pay extra for certain features, such as the Ranger feature. Everything should be included in the subscription. 

We are partners. 

It's a good solution as compared to others. In terms of MML features, it is fine.

I'd rate it eight out of ten. 

We're a partner of SentinelOne, but we're also a partner of many other companies. We're not a vendor per se. We sell SOC as a service, and as a part of that service, we provide protection solutions. My area is around antivirus. So, we are not a reseller in that sense.

I am using its latest version. It can be deployed on-prem as well as on the cloud. I have customers with a requirement for both. SentinelOne provides their own cloud because that's where they do their artificial intelligence (AI).

SentinelOne is what they call extended detection and response (XDR). So, it is the next generation of endpoint detection. The main difference between Endpoint Detection and Response (EDR) and XDR is that in XDR you have visibility on how something is executing. An EDR solution detects a suspicious or malicious package based on its signature or its behavior and sends an alert, but the problem is that you only see the file that it alerts on. For example, if it is an attachment to an email, you'll see the trigger on the attachment when you try to open it, but what you don't always know is from where that came. With an XDR solution like SentinelOne, you can see the whole process execution. You can say that it was executed from inside Word, Outlook, or something else. For example, when you opened an attachment in Outlook, it triggered Word and got opened in Word. This whole process execution is visible with XDR. It also offers the possibility to suspend or respond intelligently. So, you can use it not only to detect that the package is suspicious, but you could also suspend it so that when the person comes to investigate, the suspended process is still there.

The process visualization, automated response, and snapshotting are valuable. The integration and automation possibilities are also valuable.

The update process can be better. It is very easy to deploy, but over a long period, the updating process can be a little messy. In some EDR solutions, you end up with a very good mechanism to push new versions. It could do with a little work in that area. It is not particularly difficult, but it could do with a little work.

I have been using it for about a year and a half.

It gives good stability. It can have an impact on the performance of the workstation, but that is usually a question of tuning. From a stability point of view, I've never had a machine with a blue screen.

It scales very well.

They're excellent. I would rate them a five out of five.

Positive

We are technology agnostic in the sense that if a customer doesn't have a solution, we'll make a recommendation. If they don't have a solution, then our recommendation goes along the lines of SentinelOne, Palo Alto Cortex, Microsoft Defender ATP, or ESET. These are the ones that I typically would recommend, but Microsoft Defender ATP is problematic because you have to have the Azure and Office licenses to get it. For the other ones, you can buy the licenses separately. We also take over other solutions. I have some customers on Kaspersky and other solutions.

It is straightforward. If we deploy it from a URL where it downloads, it can be done in 10 minutes. If it is coming from an internal deployment server, it can be a few minutes. It is essentially headless. There are no prompts.

I have six people, but they normally work with the customers. As an MSSP, we normally work with the customer IT teams to deploy the agents in large companies. In small companies, it could be our people who do it. 

The number of people required depends on the number of endpoints, but generally, the number is low because it is a very simple installation. In fact, we even have end users running this.

It has the best ROI that I've seen. If I compare it to Microsoft Defender ATP or Defender for Endpoint, which a lot of people compare it against because it's included with the E3 or E5 Office licenses, Defender is three to five years behind SentinelOne. You're also tied to Microsoft's licensing scheme, whereas SentinelOne is independent of all of them. The ROI is very good. For me, its closest direct competitor is either Cybereason or Palo Alto's Cortex.

Its price is per endpoint per year. One of the features of its licensing is that it is a multi-tenanted solution. From an MSSP point of view, if I want to have several different virtual clouds of customers, it is supported natively, which is not the case with, for example, Microsoft Defender.

Another nice thing about it is that you can buy one license if you want to. Some vendors insist that you buy 50 or 100, whereas here, you can just buy one.

The Singularity product has three versions: Singularity Core, Singularity Control, and Singularity Complete. The Singularity Complete one is really what I consider an enterprise rate solution. The middle one, Control, is more than adequate. In terms of price, it works out very similar to what you would pay for Kaspersky or for any other solution. The licensing per endpoint, per year, and per version is progressively more expensive for the Core, Control, and Complete versions. 

The interesting thing is that it is possible to upgrade across the versions without a major change. If a customer buys the most basic installation and would like some of the features out of the middle, it is possible.

You have a choice between an on-premise console and the cloud. My advice would be to use the cloud, but it is a consideration of whether your endpoints can connect to the cloud or not. One of my customers is in the military defense area, and they have no connection to the internet. So, we had to deploy on-prem. What you don't get with the on-prem is all the AI. So, if you're deploying on-prem, you get the core features of SentinelOne, but you don't get all of the bells and whistles that you get from the cloud environment. The same is true for Cisco AMP and other solutions that are deployed on-prem. So, you need to consider how you're going to consume it if you have a disconnected network. If you're in the financial world, a lot of the production networks are not connected to the internet. So, solutions like Microsoft Defender are not an option because they're cloud-based, whereas SentinelOne is an option in those environments.

I would rate it an eight out of ten. It is a very good solution, but you have to compare it to understand it better.

SentinelOne performs primary functions for our endpoint antivirus and anti-malware solutions. It's a centralized managed version of an antivirus product that gives real-time information on any kind of threat we might receive. It's very broad. It not only protects through signature defense, which is like what most common antivirus products do, but it also does behavioral which has been absolutely lifesaving here a couple of times.

It has saved our bacon more than once by detecting threats. It even detects zero-day threats because it detects them through their behavior. It doesn't need a signature. It actually keeps me busy with this and the insight into the agents that are installed. Our level of protection around here has never been this high.

By comparison, we're also running Windows Defender, which comes with Windows 10 operating systems. We collect that data through our SCCM and SentinelOne finds threats that are at a rate of 25:1 to 30:1. It's not even close. SentinelOne has made a tremendous difference in our ability to protect our endpoints and servers.

SentinelOne gives us a lot more insight into the endpoint for the agents that are installed there. I can actually see applications. We can see precisely anything that needs to be patched, something that is dangerously out of date, or a security vulnerability. I can get insight into all of that.

It gathers the data for anything that is related to the security of an endpoint. It has very configurable policies. We can make the agent as locked down as possible. It can be very intolerant or you can actually make it to where it's relatively loose, in which it warns you about everything but doesn't lock everything down on everything, which is the way we run our environment.

At our university, there is a lot of end-user freedom that you cannot curtail like you could in a corporate environment because people doing research tend to go to a variety of websites that they really shouldn't go to. It keeps me very busy but SentinelOne has proven so far to allow us to stay ahead of the game as opposed to playing catch up.

The agent communicates through to the console incessantly. It has some intelligence on the agent, but most of the time it's literally getting its instructions from the console. That has been extremely effective and very useful. The effect on the end-user experience is practically non-existent which makes it head and shoulders above other antivirus and anti-malware platforms.

SentinelOne does not impede our ability to do our work. It doesn't start to show latency. It doesn't take up a lot of extra memory or a lot of extra cycles. How it's able to do what it does on the endpoint, as powerfully as it does, without affecting the end-user experience is beyond me. It's a stroke of brilliance in their programming. Very seldom in security products do you get the best of both worlds. Usually, you have to give up convenience for security. But in this case, they go hand-in-hand. It's very impressive.

We have used the one-click automatic remediation and rollback for restoring an endpoint quite a few times. Its ability to mitigate a threat, whether you're deciding just to kill it, quarantine it, rollback, or just remediate, which changes files back, is absolutely very easy, very intuitive, and very fast to get the job done. It's top-notch.

SentinelOne has dramatically reduced our mean time to repair. In many cases, if I have to remediate a threat, I can see the threat, confirm it is a true positive, and then I can send it to remediation. It takes roughly two minutes. Whereas, in prior times, we'd have to dispatch a technician to go out there. A lot of times, they could not remediate the threat because we didn't have the capabilities that this thing has. They'd have to fully re-image the machine, which is a two-hour deal to re-image the machine, copy the data back, and configure for the end-user. We took that job and took it from a two-hour job down to about two to three minutes. It's been a dramatic effect. 

The automation SentinelOne offers has increased analyst's productivity. We have fewer people due to budget cuts which means we are wearing more hats. The efficiency of this particular product has enabled me to do that relatively seamlessly. It is a phenomenally efficient and useful product.

There is a feature that allows for deep visibility, which is interesting. You can actually research files. It also does threat hunting. It goes out and finds vulnerabilities before you actually have to deal with the vulnerability. But that is at an additional cost. It's something you get if you buy additional structure.

The best thing SentinelOne has done for us is that it gives us insight into the endpoints. We never had insight into lateral movement threats before. Once a threat known as Qbot gets on the network, it actually spreads throughout sub-networks quickly. SentinelOne has detected that and saved our bacon. We were able to get in there and stop the threat, lock it down, and prevent it from actually spreading through. It would have been 50 or 60 computers. It had spread through in a few minutes. We have a lot of HIPAA data and FERPA data that we need to keep protected.

In a situation where we had a Qbot that was caught by SentinelOne, it literally saved the university millions of dollars worth of privacy protection we would have to pay for. SentinelOne has made a big difference. 

We use the storyline technology's ability to auto-correlate attack events and map them to MITRE ATT&CK tactics and techniques. When we get a warning, it comes up as a very nice dashboard-type screen we can go to. It gives a lot of information on the threat right away, including going to the storyline. You can actually trace it back to the actual file. You can see where the compromise happened, the exact steps that happened, and what happened from thereon.

It's almost like a giant flow chart. It shows you where everything's going, what affected what, what was changed, what was modified, and it also gives you the opportunity at that time to actually do a rollback which allows you to roll back all of those things that were affected and changed at that particular point in time by the threat. 

The storyline automatically assembles a PID tree. I use it more for my own purposes just to see where things came from and the damage they'd done. But we don't actually make a lot of use of a lot of higher functions like that. When there's a problem, we're able to rectify the issue and get the end-user up and running again. We don't have the personnel we had before, which gives us the additional cycles to actually research a lot of these things and go through them and focus on that. We don't make a lot of use of this particular functionality.

The way SentinelOne displays the threat has been the greatest effect on our incident response. It tells you exactly what the threat is, where the threat originated, allows you to look it up quickly in places like VirusTotal and Recorded Future which are malware information sites. You can link the hash of the file directly to the sync without having to do a lot of copy and pasting. It actually knocks some time off of the research of a problem when you do that. It allows me to quickly determine whether the threat is true, or if it's a false positive. It's a pretty strict engine.

If something is relatively programmed sloppy, a lot of times it assumes that that is a threat and it will flag it as suspicious. It can be a little overzealous when it comes to that. In this industry, you'd rather have that than something being too lax. You can configure it so that even if it does see something that it doesn't like, it doesn't stop it automatically. It just alerts you. It doesn't hamper the end-user if you don't want it to do that. But it puts the onus on the administrator, in this case, me, to verify the threat and deal with the threat quickly, or mark it as a false positive. Then, when you do mark something as a false positive or as a threat, it has a backend database. 

The machine learning is very impressive. Once I actually start to configure the machine learning, my day-to-day administration of it, roughly four hours, shrinks down to three hours, then two hours and an hour and a half, because the amount of machine learning involved saves us all that time. That's been its biggest improvement for me. It allows me to be very efficient with my time. It learns our environment, actually stops threats before they get there, and ignores the false positives without having to come up and bother you every time, then ask for input for it.

SentinelOne has dramatically decreased my incident response time.

We've used the deep visibility feature a few times. We don't make a lot of use out of it. We were using the deep visibility feature to search through our entire environment. There was a particular piece of software that was being flagged as not being used in its appropriate manner. It was being used as an enterprise service and it really wasn't. We were able to use the agents on SentinelOne and use its deep visibility to find the particular program and obtain its hash from there. Then, we were able to use the SentinelOne agent to extract this particular program on there, so we were no longer operating something out of license. That's what we've used deep visibility for. 

Deep visibility is very useful. If I had to simplify it, I would say if you know the threat you're looking for, it's fantastic.

Using the deep visibility, we did not find threats that were lingering on our endpoints, because the SentinelOne agent had dealt with them. We used it for a purpose that it probably was not intended for, which was actually finding specific software that was not supposed to be installed in our environment.

SentinelOne provides equal protection across Windows, Linux, and Mac OS. This particular product has worked so well that we mandated it across all workstations and all servers in our environment. It is our primary endpoint defense across all three of those operating system platforms. It has proven to be equally effective amongst all three. It did such a good job that it is our frontline.

I find their version naming conventions interesting in the fact that it's not just a number so it does help to recall some things when it comes to what version you are on. Anytime I open a support ticket, they always ask me what version of the console I'm on. I always have to look that up. I never remember that because this particular Liberty version has changed four or five times over the last month and a half.

They have tiers of support like most companies do. For the first three years, we had the top tier of their support and we would get a response from a technician quickly. We didn't have many things we had to ask of them. They would be very quick. We are now one tier down from that. The SLA for us is no longer within an hour or two. It's within half a day or something like that. As far as if I do ask a question of them, it is a little slower than what it used to be. I understand that we're at a lesser tier, but sometimes it feels like that could be a little better. I have to preface that by specifying that we're no longer paying for their top tier support.

They changed the UI a little bit which is to be expected but there are times where I actually preferred the older UI. The newer UI, once I got used to it, was fine. But before, when we would launch into the UI, it went straight to the bread and butter. In this case, it goes to a dashboard, which gives some statistics on the attack surface, endpoint connection status, and stuff, which looks nice. It's a lot of nice bar graphs. It's a lot of nice pie charts. But that's not what I really need. I had to configure it to get it somewhat back to what it was. I wanted to know immediately if there any threats that are incoming. I actually had to add that. I think the new dashboard has a lot of bells and whistles but I don't need it. We used to have to dig in to get this kind of stuff and that's exactly what I prefer it to be. The dashboard, in my particular case, has to tell me where the threat is, how severe the threat is, and let me remediate it as quickly as possible. I don't want to fish through pie charts to find that.

I think they put this new dashboard in two versions ago. In their defense, it's a fully customizable dashboard. I was able to put back what I wanted. It seemed like that should be a default, not something I have to add later. 

I have been working with SentinelOne since 2017.

My primary function is endpoint security and administration of SentinelOne and the other applications that go with that particular function.

The baseline, the agents, the console, and its primary functions are always steady. Those have never been compromised by any of their patching or updating. That has been really good. In our case, we still have some Windows 7 devices in our environment because they're older. They run a very specific piece of software that's not been upgraded, and by watching money, they don't want to upgrade certain pieces of software, specific labs, or things like that. They don't support their older clients past a certain date, which makes perfect sense. However, the agent doesn't just stop working. It still does its job. It loses some of its functionality, but it still does the primary job of protecting the endpoint. That's one thing I do like. Even if you do go out of date on something on an agent version because you're limited by the operating system, it doesn't just die. It still does its job.

We have a 100% adoption rate. We've used all of our licenses. But we are trying to get more licenses so that we can cover our labs and other places like that. We did not have the budget at the time to cover everything we wanted to cover.

We do have plans to increase usage. It's done a fantastic job. And so every time we can, we do add more licenses to it with the end goal of actually covering not only our faculty, staff, and workstations, but also all of our labs.

There are 1,823 users online right now out of 2,750. In addition to myself, there are three other individuals who have administrative privileges and there are other members of the security department in the event I'm not here or I'm on vacation, they can fill in that role. Our IT assistant manager has read access to it so he can see in there, access the API, and can actually incorporate SentinelOne data into ServiceNow. SentinelOne has a very robust API, so if you're into programming or integrating it into other systems, you can do that.

It has phenomenal scalability. It can be used as just a small business or it can operate on hundreds of thousands of devices in a single enterprise.

We don't lose any functionality by its scaling at all.

Support has been knowledgeable and well thought out. I don't feel like I'm getting a copy and paste. The technician interacts with me. The more data I can give them, the more they get back. I feel like someone's really putting time in to fix it, and they want to get the job done right the first time. I've never had to go back to them for the same problem.

Their sales rep and sales engineer usually assign two people to your case. One's your actual salesman and the other salesman is your technical salesman, the guy who answers the tech questions. They have been very involved. When it comes to deploying this, they help get the packages created and figure things out. They point you in the right direction. I can reach out to them directly. They have gotten back to me quickly and are very thorough. Their customer support from a salesperson to help desk individuals or whoever you're reaching out to remotely has been top-notch. They've always been professional. They have always been quick and they've always done the best job they possibly could for you. I can't say enough about them, they have been very impressive.

The previous tier is slower than what they are at now. With the service level agreement that we have, they need to get us an answer within around six hours but before they would answer within one hour. They've always been ahead of that curve, but it is a little noticeably slower than it was. That's because we're not paying them for that level of service. We can't really expect them to do anything more than that.

The previous solution we used was the Windows System Center Endpoint Protection, which is a part of the Microsoft Active Directory. It's a solution that's packaged with all the Windows products. It has a centralized means of communicating back when it detects an error. However, it was woefully inadequate. We had no idea how bad that was until we tried SentinelOne. We had no idea how teetering our environment was on the threats of viruses until we actually had the insight that we did through SentinelOne.

We switched because we knew the product. We knew what we were using. We were getting to the point where we knew that our current solution was inadequate. We started looking around. We looked at Red Hat, Cylance, and a couple of other ones. We looked at these vendors of these products to gain greater insight. We knew we had to spend the money to get what we needed to get. SentinelOne was brand new at the time and we decided to give them a shot. The Chief Information Security Officer had gone to a conference and was interested. SentinelOne came in, made their pitch, we went through some examples and some tests, and they let us do a proof of concept.

I was around a day and a half into the proof of concept and I was sold. It was an unbelievably effective product so we decided to go with it. Within a month of that, we had another level of agents out there. We were covering the bulk of the machines we needed to cover and we have not looked back since. It's been one of the few things that we have done here that we have never second-guessed.

When we looked at the solutions, Cylance had similar capabilities as far as having a behavioral engine and a static engine, but the difference was the usability of the interface. SentinelOne's interface is phenomenally well laid out, easy to do, and very efficient. The other products we looked at were nowhere near as efficient on the user interface side.

We didn't test them thoroughly enough to find out if there was something that got through on SentinelOne that didn't get through on the other solutions. I don't know how it does it this quickly, but in addition to its own engine and its own ability to check through behavior, it actually references VirusTotal. VirusTotal is a website of centralized virus information. Even if their engine were somehow not detected, it checks the threat against VirusTotal and if any other engine out there has detected that threat, it flags it. It actually uses the intelligence of the other anti-malware products. It does it quickly. I have no idea how it does it that quickly, but it's impressive.

We went with cloud-based instead of on-prem. Going cloud-based was pretty easy. The most difficult thing we had to do was deploy the agent. They don't have any means of deploying the agent. You have to use either your Shoe Leather Express, you have to go walk around and deploy it. And in our case, we use our active directory network, we used SCCM to push it out to departments in that manner. 

One thing that would be nice is if they had a means of deploying their agent. For example, a long time ago, on a different network of a different company, they wanted some help, and I helped them install a Sophos antivirus solution. Sophos had a means of emailing. You can email people and they could click on a link, which would download and install the agent for them, which was nice. Now, we depend on the end-user to do their part of the job which is risky. But one thing about SentinelOne is that I can upgrade agents all day long, but I can't deploy an agent to a machine that doesn't have one on there. There's no means of doing that. I wouldn't expect them to have that in there necessarily, but I think it would be a fantastic ability if they could do that.

I actually like their agent. As a matter of fact, it's required. I don't see how they'd be able to pull it off otherwise to do what it does. My point is, if a computer did not have SentinelOne on it and they were to run into a problem, for example, if we had a device that's not on our active directory network and we wanted them to deploy SentinelOne on it, the only way for me to do that is literally to run the user down, find them, or find their device and install it manually. It would be really nice if there would be a means to deploy it to an endpoint.

We have 2,750 licenses, and I was able to deploy it to 2,750 devices quickly. If you have a deployment mechanism like using your domain or your network, you can actually just say, "Please put it on these devices." You can create an installer package and it talks back to the console and that's it. It's super easy.

Our deployment took close to six months, not because of SentinelOne but because of internal politics.

Because SentinelOne was a new product and anytime you install anything new here, it has to go through committees to install things, we targeted our most high valuable departments first, the ones with the protected data and also administrative offices, like the president of offices and HR. We tested it in our department first and once the rest of the university saw that our computers didn't go up in flames, they began to relax about it. Then, we went to our high priority departments, our Chief Information Security Officer got behind it 100% and pushed the issue, which allowed us to go full force on it after we got through the initial departments. We got it in there, we tested it in our environment, created the packages for it, and tested it in our department for a month. Over the next four months, I rolled it out to individual departments in groups.

We did the deployment ourselves. We only needed one guy to do all those things centrally, which was nice. I was the primary person responsible for the deployment. I would occasionally enlist some help with my coworkers, specifically when we were initially deploying it to go over and test it on some machines. Once we got past the initial deployment, it was just me.

In terms of maintenance, it is no more than a mouse click away. I can upgrade agents in batches, which I normally do, and they are very aggressive about creating new agent versions. The agent versions actually contained more capability. Right now the agents are extremely powerful. I can update every agent here at once, all I have to do is select them and deploy the agent to them. It's very easy.

SentinelOne has paid for itself more than once because of the threats it stops. It allows central management, the end-user does not have to interact with the antivirus at all. They will get a warning that says, "Hey, you went somewhere risky," but it's all centrally managed. We don't have to dispatch a technician to go out and try to clean something. I can literally clean it right here from the console. It actually has full rollback capability. If you have ransomware that goes and encrypts an entire hard drive, the way the SentinelOne works on a Windows machine is so that I can hit a rollback command and I can roll the thing back before the thing got there and actually defeat ransomware for that.

It's been night and day for what my job was previous to having this solution.

They were very good about finding a price that could work for us. I'm not the bean counter, so I don't know exactly what the end cost was, but I do know that we got them at a time of the most financial stress we had been under and they found a way to make it work for us. It was a three-year contract and everyone fully expected the price to take a significant jump because the capabilities of the solution had been significantly increased with no additional costs. We expected it to maybe even be priced out and they did not. It went up a slight bit, which you can expect, but they worked with us. We were one of the first companies to go with them here, in Ohio. They have a lot of respect for their loyal customers. They worked with us and allowed us to keep this high-level product and actually add more licenses to it without breaking our bank.

In terms of additional costs, they've added something called Ranger and another layer of deep visibility. The base console doesn't come with that. Ranger is threat hunting and we were able to use the Ranger and the visibility, which is the threat hunting and of course the deep visibility and more in-depth storyline. We were able to use that, but we hardly ever needed that for our environment and the way we use the product. Because of that, we did not opt to have those in our current console.

We do more threat response than hunting. We put the latest and greatest agent out there and it's backed by this particular product but we just simply don't have the personnel to do it like we used to. That's the one thing we're missing. If you were to add the deep visibility and the threat hunting capability onto it, it would be a little bit more. I don't think it's that much of a significant cost, but I don't know the end results of the prices. Because we didn't make use of those two functionalities, they just cut it out.

I could not recommend SentinelOne highly enough. The one thing about this product is something I very seldom say when it comes to almost anything in life, sadly, is that I trust it. I trust this program to be well taken care of on the backend. I trust this program to do its job on the frontend. I trust the endpoint and network security of our university to this product. I have no doubt that we're in good hands. It has proven itself with ransomware, proven itself with Qbot infections, proven itself with a multitude of end-users. 

We had a pen tester on campus that was actively trying to hack things, doing penetration testing, and SentinelOne stops him every time. Every time he got to the machine with SentinelOne on, it stopped him dead in his tracks. The pen tester said, "Your endpoint solution here is fantastic". This is a trained white-hat hacker trying to break through and he couldn't do it. We gave him a foothold, an account, and all kinds of stuff. We opened the door for him to see how far he could get. He was able to get in on machines that did not have this level of protection. He was able to get to devices, create administrative users, elevate privileges. You name it, he can do it. Once he got to a machine with SentinelOne on it, it stopped him.

They didn't tell me we were pen-testing. Suddenly I was seeing lateral movement and all kinds of things on the network and I ran this guy down just to find out we hired him to go do this. I thought we had a hacker on-premises.

I would recommend that anybody who uses this product also interacts with other people who have it. Another university was the first university that had it near us and then we got it. They were a big help to us, as far as answering questions about the deployment. They told us about a couple of little headaches to watch out for. It had nothing to do with SentinelOne, but how Microsoft servers operate. So we were able to save ourselves a lot of time by interfacing with the network of users of this particular program.

What I've learned with a product of this caliber is how efficient one person can be. I don't think you're going to find many places where you have primarily one person safeguarding the endpoint solution of an entire university. The good news is that because everything is the way it's set up, the way it's configured, and the machine intelligence that I've added over the last three years, if I'm not here and someone else steps in front of it, it can run itself in many ways. I've learned that if you find the right product, you can become incredibly efficient.

I'd give SentinelOne a ten out of ten. I'd give it higher than that if I could. I've actually done calls where they've called me and had me speak to the salesman, we had a really good working relationship. He had me call and speak to people who he's actually trying to sell the product to. I think I've sold half a dozen of these things for him, but I can't recommend it enough. I believe in SentinelOne wholeheartedly.