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Asim Naeem - PeerSpot reviewer
Principal IT Security & Compliance at a outsourcing company with 10,001+ employees
Real User
Top 5
Aug 15, 2024
It integrates well with other platforms, is user-friendly, and is stable
Pros and Cons
  • "Unlike other endpoint solutions like Kaspersky or Trend Micro, SentinelOne's agents are exceptionally lightweight, updating seamlessly without consuming significant network or system resources."
  • "When SentinelOne Singularity Complete is used as the central hub for viewing alerts from all integrated security solutions, it is challenging to identify the specific solution that triggered each alert."

What is our primary use case?

As a company with 30,000 employees and 26,000 endpoints worldwide, we have diverse operational needs that SentinelOne Singularity Complete effectively addresses.

SentinelOne Singularity Complete effectively addresses numerous challenges. As a cloud-based SaaS solution, it seamlessly protects office and remote workers, safeguarding laptops and other devices. Its comprehensive coverage extends to cloud infrastructure across multiple operating systems like iOS, Linux, and Windows, including Kubernetes environments. This versatility, coupled with its ability to fulfill various use cases, has made SentinelOne Singularity Complete our trusted security solution for the past four years.

How has it helped my organization?

SentinelOne Singularity Complete integrates with our other security solutions, correlating data from NDR, ADR, SIEM, and XDR tools. All this information is consolidated within SentinelOne, providing a centralized access point.

SentinelOne Singularity Complete has helped us streamline our security operations by consolidating multiple solutions into a single platform. We are currently in the process of acquiring a threat intelligence platform to complete our security stack.

We use Ranger to monitor our network and track connected devices. This is crucial because it helps us quickly identify unauthorized machines connected to our infrastructure, including personal devices. We have additional security measures in place, but Ranger provides an extra layer of protection. It also alerts us if the SentinelOne Singularity Complete agent is missing from any new or existing machines, allowing us to take appropriate action.

SentinelOne Ranger's agentless and hardware-independent nature is crucial for our environment with 26,000 endpoints, as manual management of such a large number would be extremely challenging.

Ranger uses a multi-layered approach to prevent vulnerable devices from being compromised. We employ scanners, network configurations, and a risk scanner to assess devices, endpoints, servers, and cloud infrastructures. Vulnerability reports and timelines for remediation are shared with device owners or custodians. This proactive strategy enables us to address vulnerabilities efficiently and secure our infrastructure.

SentinelOne Singularity Complete has significantly enhanced our security posture. While no system is impenetrable, this solution has brought us closer to achieving a high level of protection, ensuring we maintain at least a 90 percent security level.

Our team is dedicated to refining alerts and eliminating false positives from our solutions. Additionally, a team is responsible for identifying and excluding alerts from the solution. We can manually expedite this process by reviewing these elements and utilizing our security tools. We have been able to reduce the alert volume by 20 percent.

Our 30-member Security Operations Center team has been able to redirect their focus to other tasks due to the time saved after implementing SentinelOne Singularity Complete.

SentinelOne Singularity Complete has helped us improve our mean time to detect threats, which we accomplish using the Vigilance service for detection and response.

SentinelOne Singularity Complete has helped us decrease our organizational risk. We utilize the Security Scorecard to manage our security posture, which has remained steady at 90 percent.

What is most valuable?

Unlike other endpoint solutions like Kaspersky or Trend Micro, SentinelOne's agents are exceptionally lightweight, updating seamlessly without consuming significant network or system resources. This ensures smooth operation and user-friendly control. Moreover, SentinelOne's support team is highly competent, providing timely assistance and going the extra mile to resolve any issues.

What needs improvement?

When SentinelOne Singularity Complete is used as the central hub for viewing alerts from all integrated security solutions, it is challenging to identify the specific solution that triggered each alert.

Buyer's Guide
SentinelOne Singularity Complete
February 2026
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
883,824 professionals have used our research since 2012.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for almost four years.

What do I think about the stability of the solution?

SentinelOne Singularity Complete is stable.

How are customer service and support?

The technical support team is quick to respond to and resolve our issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Our hybrid environment has raised security concerns for management, leading them to seek an all-in-one solution. After conducting multiple proof-of-concept tests for endpoint security, they determined that Kaspersky was insufficient for their needs due to inadequate functionality and management complexity. As a result, they transitioned to SentinelOne Singularity Complete.

SentinelOne is actively developing new innovations and introducing additional integration platforms.

What other advice do I have?

I would rate SentinelOne Singularity Complete nine out of ten.

SentinelOne Singularity Complete offers comprehensive endpoint security by automatically updating without impacting bandwidth. Unlike traditional signature-based solutions, it employs a behavior-based approach to detect and immediately address malicious or suspicious files and processes.

We are 100 percent confident with SentinelOne as a strategic security partner.

Maintenance has been seamless, and while SentinelOne does notify us in advance of any required downtime, I haven't experienced any interruptions in the past year and a half.

With 30,000 employees and 26,000 endpoints worldwide, our organization has implemented SentinelOne Singularity Complete across all endpoints.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2676195 - PeerSpot reviewer
IT Infrastructure Manager at a training & coaching company with 11-50 employees
Real User
Top 20
Mar 18, 2025
Simplifies operations with good UI and centralization
Pros and Cons
  • "The web portal has a really good web UI, and all the things are well integrated."
  • "Singularity Complete has helped reduce alerts."
  • "The basic functionalities should be up and running even during maintenance windows. I understand that it is a software-as-a-service model, but it becomes a problem if I cannot do anything when issues occur during maintenance."
  • "The maintenance window can be improved because once it happened that I had multiple laptops, and the maintenance window caused a lot of laptops to get stuck in the portal, blocking access."

How has it helped my organization?

Singularity Complete has helped reduce alerts. We have one place to go to check them, and there is also a reduction in false alerts.

Singularity Complete helped free up our staff for other projects and tasks. I do not have the metrics, but it saves a lot of time compared to what I have used at other companies.

Singularity Complete has helped reduce our mean time to detect. We only have to look at the portal. We can quickly isolate the user or the device, which also stops the virus from spreading. It also reduces our mean time to respond.

What is most valuable?

The web portal has a really good web UI, and all the things are well integrated. It is easy for us to increase the number of users because it is pretty simple.

What needs improvement?

The maintenance window can be improved because once it happened that I had multiple laptops, and the maintenance window caused a lot of laptops to get stuck in the portal, blocking access. This is important to address. The basic functionalities should be up and running even during maintenance windows. I understand that it is a software-as-a-service model, but it becomes a problem if I cannot do anything when issues occur during maintenance.

They could make it simple to have a SIEM integrated with their solution so that we can send logs to their server and then analyze them.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for almost one year.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have 50 users in our company. We have three administrators. We also have a consultant.

How are customer service and support?

I did not have the opportunity to contact them because I had almost no issues.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were probably using Webroot. I was not there when they made the decision to switch.

How was the initial setup?

I did not participate in the initial setup, but our new onboarding process for laptops is really straightforward. You just join the domain, and the software gets installed automatically. It is bound to our site, making it very easy.

What was our ROI?

It is difficult to measure ROI, but since we started using it, we have not had any problems related to security. We have not experienced any breaches or issues so far.

It has absolutely helped reduce our organizational risk.

What's my experience with pricing, setup cost, and licensing?

Overall, it was a good experience. It is pretty easy for us to increase the number.

What other advice do I have?

SentinelOne is focused on this solution. This is evident in the GUI. The GUI is well done compared to solutions like Microsoft Defender which I have been trying to get into, but it almost repels me. SentinelOne Singularity Complete is very stable and mature. It is one of the best solutions that one can choose.

I would rate SentinelOne Singularity Complete a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
SentinelOne Singularity Complete
February 2026
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
883,824 professionals have used our research since 2012.
Magdy Ali - PeerSpot reviewer
Network & Security Section Head/Digital Transformation at a government with 201-500 employees
Real User
Top 5Leaderboard
Mar 2, 2025
Automation has freed up our team, streamlining quick actions and restoration capabilities
Pros and Cons
  • "The most valuable features are the quick action and restoration capabilities."
  • "The stability is just okay."

What is our primary use case?

First, budget-wise, and for the quick actions I take in automation, certainly AI plays a crucial role.

What is most valuable?

The most valuable features are the quick action and restoration capabilities. I can catch any behavior and restore everything for the last two changes. There's also automation that gives my team free time, preventing them from having to look for every alert. As a result, we don't need their action on some emails.

What needs improvement?

Integration with the firewalls is needed because there is no integration with Forti as a FortiAnalyzer. It is currently integrated with FortiManager and the Forti box, but if I have an analyzer, it doesn’t integrate with them. It would be better if there were direct integration with FortiAnalyzer.

For how long have I used the solution?

I have used the solution for two years.

What do I think about the stability of the solution?

The stability is just okay.

What do I think about the scalability of the solution?

The scalability is good at more than ninety percent.

How are customer service and support?

I would rate the customer service at an eight.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I tried, when busy, CrowdStrike, and as an endpoint, I work with FortiClient.

How was the initial setup?

The setup is complex related to the XDR because there are more logs, and the queries need someone expert for that. I should create a guide.

What about the implementation team?

The deployment has been done in-house by my team.

What was our ROI?

If I compare prices between SentinelOne and another solution, I have already conducted this exercise, and SentinelOne is cheaper by more than sixteen percent.

What's my experience with pricing, setup cost, and licensing?

It’s cheaper than other competitors.

What other advice do I have?

I will recommend it to other clients. The quality is good for us based on our operations. We don't have a huge amount of transactions, but it’s good for us. The solution meets our needs. It’s good. Overall product rating is eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Computer Technician at a government with 11-50 employees
Real User
Top 20
Feb 20, 2025
Has efficient licensing, minimal overhead, and fast client communication with the web console
Pros and Cons
  • "We moved from ESET, and we find that the licensing scheme, particularly how the licenses are attributed to clients, is pretty nice compared to what ESET offers."
  • "Overall, I would rate it a nine out of ten."
  • "One area for improvement is automated deployment. I use it through a group policy. I put in the PC name, and when the user logs in, if the PC is in that group, it attempts an MSI install through Active Directory via GPO. That seems to play a little havoc and can conflict with manual installs, causing issues where it wants to delete and reinstall the client."
  • "One area for improvement is automated deployment. I use it through a group policy. I put in the PC name, and when the user logs in, if the PC is in that group, it attempts an MSI install through Active Directory via GPO. That seems to play a little havoc and can conflict with manual installs, causing issues where it wants to delete and reinstall the client."

What is our primary use case?

We have it for all of our client machines and servers. It is the antivirus solution for all clients and servers. We are also looking into going further with their log analysis portion. We are working with them in terms of pricing.

How has it helped my organization?

The overhead on the CPU is minimalistic, not taking up too many system resources.

Making exceptions and exclusions through the console interface is smooth, providing a very good experience. The clients communicate with the web console in less than a minute, which is much faster than other solutions such as Malwarebytes.

SentinelOne has helped us with consolidation. We have Malwarebytes installed along with SentinelOne, and we are moving just to SentinelOne. SentinelOne has the most widespread and up-to-date coverage because of the fact that we can deploy it fairly quickly. Its rogue detection feature helps catch systems missed during initial deployment. We are the most up-to-date now. 

It saves time for the staff once it is up and running. Once the system has gotten used to everything, it just works. There is a six to eight-month learning curve for the system to get used to your servers and software.

In the beginning, we had a fair number of false positives coming across, but once the system got set up, it has been pretty much running on its own. If we are running a lot of internal IT scripts for applications that are triggering the antivirus, it might detect that as suspicious. We have to configure it to exclude things. Overall, it is pretty smart. Its automation is working fairly well for us that way. 

As a strategic partner, they have been very vocal with us. They have been communicative and supportive. The product itself is robust. We have not had any situation where it failed and broke the computer. There is no CrowdStrike-type scenario going on.

Based on the updates they have done, they are focused on advancing the product. There is a constant evolution going on. The system is getting more robust. We are advancing and not digressing anywhere in terms of technology.

What is most valuable?

We moved from ESET, and we find that the licensing scheme, particularly how the licenses are attributed to clients, is pretty nice compared to what ESET offers. We work in a highly virtualized environment. We have roughly 150 to 160 virtualized clients that are refreshed daily. Every night, the systems refresh. With the old antivirus solution, the licensing would count into the thousands, necessitating manual deletion. Luckily, SentinelOne has a feature to decommission automatically, which has been fantastic. 

What needs improvement?

One area for improvement is automated deployment. I use it through a group policy. I put in the PC name, and when the user logs in, if the PC is in that group, it attempts an MSI install through Active Directory via GPO. That seems to play a little havoc and can conflict with manual installs, causing issues where it wants to delete and reinstall the client. To resolve this, I remove the computer from the security group, and it then stops complaining. The automated installation could improve in this regard.

For how long have I used the solution?

We have been using SentinelOne for one year.

How are customer service and support?

I would rate their support an eight out of ten. The rating would be better if they picked up the phone and had someone talk immediately. We are using the automated email process for support, and they respond within an hour or two hours sometimes.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had moved from ESET.

What was our ROI?

We have not been hit since using it. I have experienced a ransomware attack only once, a few years ago, with minimal damage. Since then, I have not faced any intrusions, which is one reason I chose SentinelOne over ESET.

It has not helped us save costs. We are increasing costs because we are going more toward the avenue of protecting as a city. We have been watching other cities around us get hit, so there is more focused attention on protection at this level. We are moving to the complete license solution and looking at expanding that into Vigilance.

What other advice do I have?

When it comes to interoperability, we are going to look at some integration with our FortiGate system for the firewall to help analyze the logs that come through there. We are slowly moving from stopping the intrusion to more like a preemptive, preventative focus.

To those considering using this solution, I would advise digging into the console and taking the time to learn. Some people complain and find it confusing, but understanding the system's ins and outs is crucial. The console is well laid out, so it is worth taking the time to learn it.

The quantity of detection is quite a lot in the first few months. The product has a learning curve, so you have to guide it in the beginning so it gets used to the scripts and applications that are running in your system. We have created quite a list of exclusions, and I always take the time to look at each one. Since September 2024, false positives have been reduced to one every two weeks.

Overall, I would rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ankit Gupta. - PeerSpot reviewer
Senior Solution Architect Data Center & Cloud at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Feb 26, 2026
AI-driven protection has reduced detection time and now provides complete endpoint coverage
Pros and Cons
  • "SentinelOne Singularity Complete, from the end user perspective, provides the complete security protection, which is the first thing we are looking for."

    What is our primary use case?

    This is an Umbrella platform that provides endpoint security as well as cloud security and provides ingestion like identity and network protection. These are the use cases we work with our clients as per managed security services. It provides great endpoint and cloud security services.

    How has it helped my organization?

    With the AI-based capabilities and the high detection rate, the mean time to detect and mean time to resolve the complete dwell time is less on that particular point. This really directly helps in that area.

    What is most valuable?

    The feedback is very good. Detection time and mean time detection, all the security metrics like mean time to detect and dwell times, make SentinelOne Singularity Complete great from the Sentinel point of view. It also provides the MITRE ATT&CK metrics on the dashboard, which helps us to understand tactics and techniques.

    There are multiple features such as network controls and device control. We can manage the device as well as detect any unprotected or rogue identity and rogue endpoints across the enterprise. All of these are great features from SentinelOne Singularity Complete.

    It reduces the manual intervention time. It reduces the alert noise and now has the AI capabilities to drill down that particular event or incident.

    What needs improvement?

    In terms of enhancement, SentinelOne Singularity Complete may increase to include some agent for email protection.

    For how long have I used the solution?

    I have demo experience, not production work on the AI Purple where we can take the data from multiple vendors or from Sentinel, and it will provide the enhanced observability and visibility. I have a couple of demo level experiences because that product we are not using right now.

    What do I think about the scalability of the solution?

    Scalability is also a nine.

    How are customer service and support?

    Technical support is also good. I would rate it around nine. When we have any escalation or something, it is very helpful in that area.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    It is a simple process.

    What about the implementation team?

    We are the managed service provider, so we help our clients. Sometimes it requires some advanced level of configuration or implementation.

    Which other solutions did I evaluate?

    CrowdStrike is the main competitor, along with Palo Alto Cortex and Microsoft Sentinel. These are the three main competitors for the product range from SentinelOne.

    It is very hard to compare on this point until we have any kind of detailed one-to-one comparison. It actually depends on the use case on how we are implementing and which services we are opting. SentinelOne provides MDR and EDR detection, so it is a very great portfolio when compared. However, every peer competitor is also evolving day by day, so it is very hard to tell on that point.

    What other advice do I have?

    It is helpful because it provides the data ingestion from other vendors also. SentinelOne Singularity Complete, from the end user perspective, provides the complete security protection, which is the first thing we are looking for. It has very few false positives. With device control, we can manage the device inventory as well as compliance as per the standard working. These are the features which SentinelOne Singularity Complete provides.

    SentinelOne Singularity Complete is a very great product. Network discovery and device control and these features are very helpful for administrators and cybersecurity analysts to help the cybersecurity portfolio correctly.

    I would rate this review a nine overall.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Feb 26, 2026
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    PeerSpot user
    Director, Information Technology at a tech services company with 11-50 employees
    Real User
    Top 10
    Oct 30, 2024
    Top-notch support, well-designed console, and is less expensive than others
    Pros and Cons
    • "The console is light years better than the CrowdStrike console, which had just a bunch of different screens cobbled together. It is much more unified and much easier to work with. It is very nicely designed."
    • "The false alerts can be annoying, especially during administrative tasks."

    What is our primary use case?

    We use SentinelOne Singularity Complete for all of our endpoints, including virtual machines, physical servers, and laptops.

    How has it helped my organization?

    The solution gives us a good sense that the systems are secured against malware, drive-by fileless attacks, and advanced behavioral attacks. This is our primary reason for having the product, and it does a good job in that regard.

    It does not require a lot of management. It is hard to quantify the time savings but it does not require a lot of our time. If I spend an hour a week on it, that is a lot.

    It is hard to quantify the reduction in the mean time to detect unless you are a pretty big organization and you are tracking that. However, it has been able to detect things and alert about them pretty much instantly in the console. We also get emails right after that. In terms of the Vigilance MDR service, one Saturday morning, I tripped an alert for something I was doing. I thought of waiting and seeing how long it would take on a Saturday morning at 10 AM for them to jump in and figure it out. They took about 20 minutes.

    Any good endpoint security product should reduce your organizational risks, and SentinelOne Singularity Complete has done that. It is almost impossible to quantify the reduction.

    We were able to easily realize its benefits within 30 days.

    What is most valuable?

    The console is light years better than the CrowdStrike console, which had just a bunch of different screens cobbled together. It is much more unified and much easier to work with. It is very nicely designed. It is one of the better user interfaces I have ever seen for web application management. 

    The product is pretty easy to manage and pretty easy to deploy. It also has a pretty low resource footprint.

    What needs improvement?

    The false alerts can be annoying, especially during administrative tasks. We have had a number of occasions where the software impacted a third-party application, so the application would either not run or exhibit other technical issues. We were also not getting any alerts in the console to indicate that SentinelOne was having a negative interaction with the product. Finally, after hours of troubleshooting, we turned off the endpoint security for the product, and the application just started working fine. We have probably had a good half dozen of those. It is quite annoying.

    For how long have I used the solution?

    I have had experience with SentinelOne Singularity Complete for two years.

    How are customer service and support?

    Their support is top-notch. I have been in the business for thirty years, and I have dealt with just about every support company out there. I am used to mediocre enterprise support, but SentinelOne's support is very good, deserving a ten out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We were running CrowdStrike prior to SentinelOne. We were using CrowdStrike Complete, but it was simply way too expensive to sustain for our budget. We were looking for something that was equally capable and did not have a huge price tag with it, so we ended up going with SentinelOne and their Vigilance MDR service.

    SentinelOne Singularity Complete has not helped us consolidate other solutions. It was a one-for-one replacement for CrowdStrike. It has not helped us to get rid of anything at this point.

    I have used Bitdefender in the past. We had their GravityZone Ultra, which had XDR Complete, but there were so many alerts. We would literally spend hours. We would pick a day a week or a day every couple of weeks and try to trace down alerts and clear out the console. From that perspective, SentinelOne does give off fewer false positives. However, when we are dealing with administrator or network administrator or developer tools, for obvious reasons, they tend to trip the alerts on the product. For normal end-user work, there are seldom any false positives or alerts that are not valid. It is almost never. I am the IT director, and it is always tripping on things I am doing. When I install some encryption software or disk wipe software, I get many alerts in SentinelOne, but for the actual end-users, typically, we do not get any false positives.

    How was the initial setup?

    We use their public cloud. We deploy the agents ourselves. We do the updates through their public cloud, but we do the initial deployment ourselves.

    The initial setup was pretty straightforward. There are some nuances to the product, naturally. It is an enterprise-class endpoint security product, so there are things that you need to learn and understand about how it works. The same is true of CrowdStrike, Palo Alto Cortex, or any other product in the same category.

    We have multiple locations with about 35 remote users.

    What about the implementation team?

    We used their onboarding service, which was very helpful because we would have meetings every week or two with the actual SentinelOne employee engineer to talk about our deployment and ask questions about particular features and best practices. It was worth the extra expense.

    I had one other network administrator working on it with me, and I just assigned him the task of deploying software and working with me on some of the policy configurations.

    I do most of the maintenance on it. The maintenance typically requires adding an exclusion here or there, troubleshooting an issue, or uploading logs for support to look at an issue or a question that we have. I do not spend 50 hours a year on it.

    What's my experience with pricing, setup cost, and licensing?

    SentinelOne is significantly less expensive than CrowdStrike. I recently did a price comparison between CrowdStrike and SentinelOne to determine where we are going for the next three years. CrowdStrike is 200% to 300% the cost.

    For their complete service, we were paying CrowdStrike 45K for 85 endpoints for a year. We have stepped down, and we are doing MDR and not having SentinelOne manage our policies and things. We have 200 endpoints, and our yearly cost is 17K, so we have gone from 45K to 17K. From a detection standpoint, depending upon which MITRE framework tests you look at, both vendors jockey up and down in the top ten. They are pretty comparable from a performance and efficacy standpoint, so there is not a 200% to 300% gap there.

    Which other solutions did I evaluate?

    I always do a round-robin. My final three ended up being Palo Alto Network's Cortex product and CrowdStrike's Falcon product, the lesser version of their MDR Overwatch product.

    The thing that I did not like about Overwatch was that they would tell you that something was going on and here is what you should do, but they would not help you with it. SentinelOne was a little bit more helpful in terms of hopping in. Ultimately, Palo Alto is not support-friendly. I use Palo Alto Firewalls, and their support is not that great. It has not been for a while, so I hesitate to go into their endpoint security as well. It is also expensive. It requires a lot more infrastructure and cost to deploy. It is probably more akin to CrowdStrike from a cost perspective.

    I briefly considered Bitdefender's MDR solution using GravityZone where they did the MDR piece of it. It was probably half or a third of what we would have spent for SentinelOne, but I did not have the sense that it was quite the next-gen product that I was looking for, even though it scored pretty well.

    All these are very similar because they base their activity on what a piece of software is trying to do on the system. It is a real-time behavioral analysis. They do not use predefined signatures from the last 25 years. They are trying to do things in real time. In terms of how long it takes to have visibility into what an application is doing and how quickly they can lock it down once they have the visibility, each vendor scores differently, but each of these three would generally be considered in anybody's top five.

    SentinelOne is fairly innovative. I like what they are doing with the integration of their Purple AI for being able to do real-language queries of their telemetry data. You do not need to know all the correct syntax, which helps us non-SecOps folks who have to dabble in it periodically. We can do real-world queries. I have not asked for pricing on that. It is probably more than I want to pay for it, given that we do not get too much use out of this kind of feature, but they are continuing to innovate in that regard. From that perspective, it is a good product.

    What other advice do I have?

    SentinelOne Singularity Complete is very mature at this point.

    We have not yet had an occasion to integrate it, although, in a couple of weeks, we are going to be integrating their Cloud Funnel service with another MDR provider, Red Canary. We have not done that yet, and we have not made use of their other interoperability pieces.

    They have two Ranger products. One is the Ranger Identity Protection product, which is kind of an add-on product, and the other one is more of a rogue detection product. We did subscribe to the Ranger Identity Protection product, but it was so difficult to work with that we finally stopped using it. It was a subscription.

    Our correlation is whatever is going on in the endpoints. We are not pulling in Palo Alto firewall telemetry, or Okta or O365 data at this point, but we are moving in that direction. We are simply using it for endpoint security and for their Vigilance MDR service.

    SentinelOne is good as a strategic partner. We are in the third year of our three-year contract and plan to continue with them. We are not going to go directly to them. We are going to go through one of their partners, Red Canary, but we will be using the SentinelOne Complete product and then using Red Canary to do the MDR along with active remediation and SIEM ingestion of our Okta data, our Palo Alto firewall data, and our O365 data. They can then begin to cross-correlate events and attacks across different attack surfaces of ours.

    I would rate SentinelOne Singularity Complete a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Prince Joseph - PeerSpot reviewer
    Group Chief Information Officer at a computer software company with 1,001-5,000 employees
    Real User
    Top 20
    Jul 9, 2024
    Reduces organizational risk, low on machine load, and helps prevent ransomware
    Pros and Cons
    • "It's effectively helped to reduce organizational risk."
    • "They are still largely an EDR product."

    What is our primary use case?

    We primarily use the solution for EDR, which it does in a brilliant way. We are also using it for log management. We can use it for investigations, reporting, and security incident management.

    What is most valuable?

    The most important aspect of the solution is that the load on the machine is not very high. It doesn't take up battery resources.

    The solution prevents ransomware and other threats.

    So far, it is working brilliantly. The dashboards and UI are user friendly, as is the ability to configure as needed.

    It seems to have a lot more capabilities. The XDR capabilities, in particular, look very strong. We're currently looking into that.

    If we want to do integrations with third parties, we don't have very many challenges around that.

    The ability to ingest and correlate across our security solutions is very useful. It's impressive. The AI engine it has is excellent.

    It helps us consolidate our security solutions.

    While it does not allow us to reduce alerts per se, it does a good job of correlating. The way it's integrated into the SIM, it's working to the expectations we have.

    The solution helps free up people so that they can work on other tasks. We don't have to grow our team too much now. My security team is actually quite small - about five people. We all get more time to handle other tasks.

    We've noted that it does help reduce mean time to respond. We can identify events easier and those that are most critical are brought to the forefront. Previously, we were in the dark. Now we have so much more visibility. It's been a huge improvement. 

    It's effectively helped to reduce organizational risk. 

    What needs improvement?

    They are still largely an EDR product. The MDR side needs to be demonstrated. They need to make zero trust more robust. 

    For how long have I used the solution?

    I've used the solution for around two years now.

    What do I think about the scalability of the solution?

    I'd rate the solution's ability to scale eight to nine out of ten. 

    How are customer service and support?

    The SLA is good and the support team is quite impressive. They are very quick. I never need to escalate.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We were using Sophos and Symantec previously. We switched as SentinelOne took up fewer resources and could support a Linux environment. 

    How was the initial setup?

    The initial setup is fairly straightforward. 

    What was our ROI?

    It's giving me confidence that my network is protected. The ROI is not so much cost savings as security on offer. We can safely sustain our business and secure our data assets. However, the time and cost savings we've seen are quite good. 

    What's my experience with pricing, setup cost, and licensing?

    The solution is moderately priced. It's a valuable solution to have, however. 

    Which other solutions did I evaluate?

    We are evaluating Crowd Strike at the moment. 

    What other advice do I have?

    We are a SentinelOne customer. 

    The quality and maturity of the product are good. It's one of the market leaders. It's delivered on what it's supposed to do. 

    I'd rate the solution nine out of ten.

    They are a good strategic security partner. They have the right credentials. They're offering a relevant service and it helps me communicate to my customers. I rate them very highly.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Vidya Shree - PeerSpot reviewer
    CTO at a performing arts with 1,001-5,000 employees
    Real User
    Top 5
    Aug 17, 2024
    Easy to manage, zero-trust option and supports both Linux and macOS
    Pros and Cons
    • "SentinelOne supports both Linux and macOS."
    • "Also, it didn't have much incident management built in."

    What is our primary use case?

    It's endpoint protection that also takes care of the server.

    Mainly, we [my company] have a lot of systems on Linux. So when we were looking for an EDR solution, we evaluated all three top options: SentinelOne, CrowdStrike, and Carbon Black. We found CrowdStrike to be slightly better than SentinelOne in terms of features. But the only reason we chose SentinelOne was that its Linux agent was far superior.

    We review our EDR solution every year. So far, it's been SentinelOne. Earlier, it was Trend Micro, I think. So we evaluate and change our protection software almost every year.

    How has it helped my organization?

    It is quite easy to manage our environment with the Singularity console.

    We have policies in place to isolate any suspicious behavior from the network immediately. There's even a zero-trust option that we utilize.

    Moreover, visibility into the attack surface and risk is good. It's protecting quite well. We do have incidents regularly, but no major ones at all.

    When it comes to threat detection and prevention, it's quite sensitive and quite good.

    We do the evaluation every year, so we always see something new that comes in. We evaluate across products and then choose the best one.

    What is most valuable?

    SentinelOne supports both Linux and macOS. All SentinelOne features were equally supported across Windows, Linux, and Mac, whereas CrowdStrike was more heavy on the Windows side. They did not support all features on Linux.

    The Singularity console provides a unified view. But we already had similar dashboards available to the ones we had engineered ourselves. So it's not a deal-breaker. For us, it was about supporting multiple operating systems. That was more important. So, these dashboards we have are third-party tools integrated with SentinelOne.

    What needs improvement?

    SentinelOne could work on a more centralized dashboard.

    Also, it didn't have much incident management built in.

    For how long have I used the solution?

    We've been using it all across for the last three years.

    What do I think about the stability of the solution?

    So far, I didn't face any major issue with stability. They communicate in advance about any maintenance downtime or updates. But so far, we haven't faced any outages.

    What do I think about the scalability of the solution?

    Scalability is quite seamless. We have people who work from home also. There are no issues. It scales across geographies, and we haven't had any problems.

    How are customer service and support?

    The customer service and support are good. Their responses are quick. We normally interact with them only over emails or their forums.

    We never had to talk to them or call anybody. It's always been emails or forums, and it's been efficient.

    The forums are really good, actually. As long as you follow their forums, that's more than enough, at least for us. I don't know about others, but for us, we found that asynchronous communication is more than sufficient.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    CrowdStrike was a bit better in terms of features. They had a much more centralized dashboard for tracking, In case of investigating incidents, the evaluating mitigation plans from the community were also good. They were much more mature in those incident management scenarios. 

    SentinelOne was just detection and isolation; it didn't have much incident management built in. But we have our own incident management function, so that wasn't a deal-breaker.

    How was the initial setup?

    The initial setup was quite easy and very straightforward. 

    What about the implementation team?

    My team is familiar with most of these products, so for them, it was a breeze. There were no issues.

    We normally take an evaluation period of 45 days. That's the trial period they give, during which we test everything and then give them the results.

    What's my experience with pricing, setup cost, and licensing?

    Overall, the price is very competitive. It's just relatively low compared to other products. The team told me it's something like 12% cheaper than CrowdStrike.

    SentinelOne is much more cost-effective compared to other software because they offer a lot of flexibility in terms of licenses, which you can scale every month.

    But others might have a more user-friendly, centralized console. If that's a need, then you have to pay a premium for that.

    What other advice do I have?

    Overall, I would rate the solution a nine out of ten. Considering what happened with CrowdStrike recently, it is all over the news. 

    The main point is that if you want feature parity across Mac and Linux, they should go with SentinelOne, not CrowdStrike. CrowdStrike may be very good for Windows, but that's also in question right now. We feel SentinelOne is a little better for Windows.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros sharing their opinions.
    Updated: February 2026
    Buyer's Guide
    Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros sharing their opinions.