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Mitchell Ayers - PeerSpot reviewer
IT Manager at a construction company with 11-50 employees
Real User
Top 10
Alerts us instantaneously, provides granular information, and has competitive pricing
Pros and Cons
  • "Being able to keep track of the endpoints and the data that is available from the endpoints is valuable. We can see the patch levels, whether Windows endpoints are active or inactive, and who is the last user that was logged on. We get a lot of granular information that is valuable even what we are not talking from a security standpoint."
  • "The agent update is not the most intuitive process, but I understand why they do it. We have a pretty vertical 64-bit environment for Windows. That is pretty much all we have, but we get alerts for things like the new Linux endpoint or things that do not apply to us. That is probably the only thing that I do not like. There may be some way to turn that off so that I do not get endpoint update alerts from platforms that are not applicable to our system, enterprise, or network."

What is our primary use case?

We use SentinelOne Singularity Complete as an endpoint protection solution. It is our primary endpoint protection solution for our workstations and servers for protection from any kind of threats that may appear on those systems.

We have some localized virtual machines that it is running on. We do not have any cloud workloads.

How has it helped my organization?

SentinelOne Singularity Complete is pretty good in terms of being able to fine-tune the alerting that you get. It is better than other solutions that are super noisy to the point that it is difficult to drill down. If you get an alert of something that is actionable, it is better than getting one alert and then getting five others right behind it. This solution is pretty good at not being noisy.

Luckily, I do not spend a ton of time with SentinelOne Singularity Complete unless there is an alert or a potential breach, but that just does not happen very often. Email security is the front door of protection, and that takes the brunt of any kind of security concerns. Luckily, most things are not hitting our network right now.

SentinelOne Singularity Complete is pretty good at picking up things that are not necessarily malicious and alerting me that somebody or something is using something that needs attention. That happens instantaneously. It is pretty quick.

SentinelOne Singularity Complete is as fast as we can ask. I can see the alert and get on it. It does not take very long, so I am not sure how we can improve more when it comes to our time to respond. We are a small enterprise. It does not take us too long to respond to things.

What is most valuable?

Being able to keep track of the endpoints and the data that is available from the endpoints is valuable. We can see the patch levels, whether Windows endpoints are active or inactive, and who is the last user that was logged on. We get a lot of granular information that is valuable even when we are not talking from a security standpoint.

What needs improvement?

The agent update is not the most intuitive process, but I understand why they do it. We have a pretty vertical 64-bit environment for Windows. That is pretty much all we have, but we get alerts for things like the new Linux endpoint or things that do not apply to us. That is probably the only thing that I do not like. There may be some way to turn that off so that I do not get endpoint update alerts from platforms that are not applicable to our system, enterprise, or network.

Buyer's Guide
SentinelOne Singularity Complete
March 2025
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.

For how long have I used the solution?

We have had it for a couple of years now.

What do I think about the stability of the solution?

I have not had any issues related to downtime, uptime, or responsiveness of their infrastructure. I have not seen any reports where something was not working the way it was supposed to.

What do I think about the scalability of the solution?

They would far outpace the scale of what we would be looking at.

How are customer service and support?

I contacted their technical support at the very beginning when I was rolling things out, but it was not a major issue. It was just about me getting up to speed with how they do things. I do not have a negative impression of how that interaction went.

SentinelOne is a good partner. I had a few other technical support questions, and they answered them pretty quickly. They were pretty minor things, and they were always pretty quick to respond. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were using another solution previously. It was long ago. We were using Berkeley, which was bought by Alert Logic. The Berkeley product was pretty good, but when they were bought by Alert Logic, I did not like the way they did things. It was complicated. It was not intuitive. Their sales program was a little shady. We got locked into a contract that was not intentional. It was not a great experience. They have a product that is not a direct competitor to SentinelOne. We tried it, and it was super noisy for alerts. If I tried to clear all the alerts in the system, I would not have time for anything else. We were not necessarily looking for it, but because of the platform that we were on, we tried the other offerings that were included in the platform, and it just was not a good fit.

SentinelOne is a much more robust platform than Berkeley or Alert Logic in terms of endpoint protection. In terms of the ability to be innovative, SentinelOne provides tools. If we had stronger security requirements, they have other tools that we could utilize, such as Ranger. 

How was the initial setup?

The portal is cloud-based, but the agents are on-prem.

I was involved in its deployment. I am a one-man IT shop. It was pretty straightforward. You get the agent that you want to install, and there is a code that you put in that locks it to your portal. It installs pretty easily.

It requires very little maintenance. Occasionally, I check to make sure that the agent version is pushed out because that is not automatic. I get to choose when the agent gets pushed out. If there is an update, I update them when I want to.

What about the implementation team?

We did not need any help at all. It was just me. 

What was our ROI?

We do not put a price on security, but we have to choose between different products that are on the market. We are constantly evaluating other products every year. Endpoint protection is not something with which there is a huge opportunity cost by moving from one vendor to the next. Our security stack is not so integrated with SentinelOne. If, for some reason, they were not the best option, we could move to another option fairly easily. The fact that we are sticking with SentinelOne is a testament that it is not broken. It is still working for us. It gives us good peace of mind about the product line, where it is going, and the protection that it provides.

What's my experience with pricing, setup cost, and licensing?

It is very competitive with other solutions that are on the market. At least the last time we renewed, it was very competitive.

Which other solutions did I evaluate?

I try to stay abreast of different platforms. I reached out to SentinelOne, and they put me in touch with a reseller, so I went out and found it. 

The biggest thing was how well SentinelOne ranked versus the other platforms. There was also a cost-benefit of a solution like SentinelOne. We thought it would be effective for endpoint protection.

It certainly was a cost-effective solution as compared to some of the other endpoint protection solutions that were available at the time. I would not have gone with SentinelOne if it was not a good value.

What other advice do I have?

It is a very robust platform. It is a great candidate to serve small business environments. They do not target small businesses. They do not market it to small business environments with 50 users or less, but being a little more technically-minded, I wanted something that was enterprise-ready. Even though our environment is small, it was a good fit for us.

It did not require a lot of in-place support from the integrator or the reseller, but they did provide a large amount of presale decision-making help in terms of what I was getting into and what they could provide. That was very helpful. Talking to an integrator or a reseller so that you can put a person to the discussion is helpful.

In terms of integrations, we have looked into some of the integrations, such as with Mimecast. We have had some interest in that, but we have not utilized any of those third-party integrations. We also looked at the possibility of using some things with log management and being able to have a single source of how protected we are across the enterprise, but we have not yet pulled the trigger on anything like that.

Overall, I would rate SentinelOne Singularity Complete a nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Suresh KannanP - PeerSpot reviewer
Cloud Security Practice Head at Tech Mahindra Limited
Real User
Top 10
It's a complete solution that detects threats in near real time, but it produces many false positives
Pros and Cons
  • "SentinelOne gives us visibility into various high-level vulnerabilities on every gateway on the network. It helps us prevent vulnerable devices from being compromised. We primarily use Singularity for its EDR functions. We're happy with that."
  • "Managing the alerts is a challenge. Singularity generates a lot of alerts and false positives."

What is our primary use case?

SentinelOne Singularity is our endpoint protection solution. It protects our endpoints against malware. It's integrated with our centralized log management solutions. 

How has it helped my organization?

SentinelOne is helpful from an endpoint security perspective because it's a consolidated solution. We don't need any other product. SentinelOne has reduced our detection time significantly. 

We can detect suspicious behavior in near real-time. It isn't 100 percent, but I would say 99 percent of the time, it detects threats almost instantly and notifies us. The solution has reduced our risks from an endpoint perspective by about 20 percent. 

What is most valuable?

SentinelOne gives us visibility into various high-level vulnerabilities on every gateway on the network. It helps us prevent vulnerable devices from being compromised. We primarily use Singularity for its EDR functions. We're happy with that. 

What needs improvement?

Managing the alerts is a challenge. Singularity generates a lot of alerts and false positives. While it speeds up our detection time, it takes us longer to respond because we have to do a follow-up analysis to weed out the false positives. A lot of time goes into determining whether it's a genuine threat. 

For how long have I used the solution?

I have used SentinelOne Singularity for a year or so.

What do I think about the stability of the solution?

SentinelOne Singularity is a stable product.

What do I think about the scalability of the solution?

Singularity is scalable. We haven't had any issues so far. We have no plans to increase usage right now. If the number of users increases, we'll look at it. 

How are customer service and support?

I rate SentinelOne support seven out of 10. The response isn't fast enough. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used Symantec antivirus but switched to SentinelOne for its EDR features. 

How was the initial setup?

Deploying SentinelOne is straightforward. Rolling out agents across the endpoints takes time, but that's because of our company's internal procedures. We can start using it once the agents are deployed across all the systems. It took around three months or so. 

What was our ROI?

We see a return in the form of increased endpoint security, but we aren't seeing cost savings or reducing the number of personnel. In fact, we need to increase resources on the SOC side because they are handling so many alerts. However, we get better visibility from the console compared to a traditional antivirus solution. 

What's my experience with pricing, setup cost, and licensing?

I rate Singularity Complete four out of 10 for affordability. SentinelOne costs more than traditional antivirus solutions, but we get more out of it. It hasn't saved us any money, but it's an EDR solution, so we get a lot of value from it. 

Which other solutions did I evaluate?

We also looked at CrowdStrike. The decision ultimately came down to cost. SentinelOne was the cheaper option. 

What other advice do I have?

I rate SentinelOne Singularity Complete seven out of 10. It's a comprehensive, innovative solution that covers many of the network features and core antivirus functionality. It's a solid solution from a coverage perspective. The only thing that needs improvement is the false positive rate. If SentinelOne can address that, it would be excellent. My advice to new users is to have a team of people trained to use and manage the solution. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
SentinelOne Singularity Complete
March 2025
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Sasita Lamchaona - PeerSpot reviewer
Product Consultant at M.Tech
Reseller
The solution is stable, scalable, and easy to deploy
Pros and Cons
  • "The AI solution makes it easy for customers to detect and manage policies, as well as documents that help customers manage their platform."
  • "I would like to have the same features such as ransomware that are available on the cloud version of SentinelOne also made available for the on-prem version because a lot of people in our region are not ready for cloud solutions."

What is our primary use case?

I mainly focus on endpoint security. Customers often ask me about solutions to detect malware threats, and SentinelOne is one of the options I recommend. The main focus is detecting malware threats on endpoints.

What is most valuable?

The AI solution makes it easy for customers to detect and manage policies, as well as documents that help customers manage their platform.

What needs improvement?

I would like to have the same features such as ransomware that are available on the cloud version of SentinelOne also made available for the on-prem version because a lot of people in our region are not ready for cloud solutions.

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

Our clients range from small, medium, to large scale and the solution is stable for all of them. I give the stability a ten out of ten.

What do I think about the scalability of the solution?

The solution is highly scalable. I give the scalability a ten out of ten.

How are customer service and support?

The technical support is very good, and quick.

How was the initial setup?

The initial SentinelOne setup is easy to set up in the environment and also easy to download the packet to install. 

What's my experience with pricing, setup cost, and licensing?

We do not encounter a lot of issues with the pricing of SentinelOne. The pricing is reasonable.

The solution offers a standard licensing fee.

What other advice do I have?

I give the solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
IT Director at a wholesaler/distributor with 501-1,000 employees
Real User
Helps save us time, provides good service, and quick remediation
Pros and Cons
  • "The most valuable feature is the quick response to attacks."
  • "The SentinelOne portal is not user-friendly, which is one of its drawbacks."

What is our primary use case?

We use SentinelOne Singularity Complete to protect our environment.

How has it helped my organization?

SentinelOne Singularity Complete has helped us reduce the number of alerts we receive. I was attacked three times, and each time I received an alert. There were a lot of good features in SentinelOne that we were not aware of until we contacted them after we were hacked. SentinelOne took the role of fast response protection and took action.

SentinelOne Singularity Complete has freed up our staff's time to work on other tasks and projects. I made many changes to my department this year, including migrating all of my servers from on-premises to the cloud. With Singularity Complete, I was able to protect my cloud servers immediately and shut down my on-premises. I was also able to receive notifications of changes to IP addresses and users, which are common changes that occur during a migration. Sentinel was able to alert me every time there was a change.

What is most valuable?

In terms of service, SentinelOne has very great service. They respond immediately as soon as we open a ticket. I got attacked last year, and they were able to help me resolve my issues. So I got a fast response. Of course, we paid for it, but in terms of professionalism and support, they were extremely professional, and they have a lot of professional people working for them.

The most valuable feature is the quick response to attacks.

What needs improvement?

The SentinelOne portal is not user-friendly, which is one of its drawbacks. We have to search for options to disable and enable protection. We have to go through it on our own to find the options we need to add or remove notifications. SentinelOne did not tell us about these options until we encountered problems and had to contact them. We were not well informed. When we first implemented the solution all the options were turned off and we did not know that we had to navigate through and turn on what we required.

The MTTD has room for improvement. I was attacked last year and did not receive an alert from SentinelOne Singularity Complete until 24 hours after the attack occurred.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for two years.

What do I think about the stability of the solution?

SentinelOne Singularity Complete is stable and we have not encountered any issues.

What do I think about the scalability of the solution?

I would rate SentinelOne Singularity Complete's scalability an eight out of ten.

How are customer service and support?

We do not have a support package, so we pay per use, which is expensive. However, they are very professional and follow up well. They took charge immediately, found a solution immediately, and blocked the ransomware attack. They also gave us details on what to do next. Two to three days later, they called my department back and followed up with the system administrator to make sure everything was okay. Overall, I am satisfied with their service.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously used Microsoft Defender and Sophos. SentinelOne is a much better solution than Defender and has a quicker response time to alerts and attacks than Sophos.

How was the initial setup?

The initial deployment was straightforward. Implementing SentinelOne was not complicated, and more user-friendly than the others.

The deployment was completed by myself and one admin.

What's my experience with pricing, setup cost, and licensing?

SentinelOne Singularity Complete is expensive compared to Microsoft but not Sophos. However, it is worth the price for its quick response and immediate remediation options.

What other advice do I have?

I would rate SentinelOne Singularity Complete nine out of ten. SentinelOne is one of the best security solutions I have worked with. I would rank it in the top three best platforms for security.

SentinelOne Singularity Complete is an aggressive and accurate security solution.

No maintenance is required except for updates that we push out to all end users.

For organizations that want an aggressive security partner, I recommend SentinelOne Singularity Complete.

Although SentinelOne Singularity Complete is expensive, I have no qualms about investing more money in the security of my department and data. I would definitely recommend SentinelOne Singularity Complete. It gives me peace of mind knowing that my data is safe.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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PeerSpot user
FirasAbu Ayyash - PeerSpot reviewer
Cloud Security | DevSecOps at Shahid
Real User
Top 10
Interoperable with the ability to ingest and correlate across security solutions
Pros and Cons
  • "Our impressions of the solution's ability to ingest and correlate across our security solutions is perfect."
  • "I'd like to see us be able to take action on one platform for items such as security variation, security orchestration, automation, and response (SOAR)."

What is our primary use case?

It's good for log management and security and is integrated with other solutions. It offers automatic response and remediation.

How has it helped my organization?

It's helped us filter for security issues. This product can organize and visualize incidents for us. It's helped a lot with remediation and mitigation.

What is most valuable?

The XDR is very useful. The agent that collects data from servers is pretty effective.

The interoperability with other SentinelOne solutions or third-party solutions is quite helpful.

Our impressions of the solution's ability to ingest and correlate across our security solutions is perfect. We're satisfied with its capabilities in this regard. 

It's helped us consolidate our security solutions a bit. 

The Ranger functionality helps provide visibility. We're provided with security mapping for applications and can see end-to-end traffic. We also don't need to add agents or hardware or make network changes. It's easy to use. The Ranger functionality 10% helps prevent vulnerable devices from becoming compromised. 

It's reduced our alerts by about 80%.

We have been able to free up staff time as it's not that time-consuming.

It's helped us reduce our mean time to detect as we can now see issues in real time. It's also helped with our mean time to respond.

We've been able to reduce organizational risk by 70% using this solution. 

What needs improvement?

I'd like to see us be able to take action on one platform for items such as security variation, security orchestration, automation, and response (SOAR). 

For how long have I used the solution?

I've been using the solution for 3 years.

What do I think about the stability of the solution?

The stability of the solution has been good. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

I've never escalated questions to technical support in the past. 

Which solution did I use previously and why did I switch?

I have used Splunk as well. SentinelOne is easier to use and integrate. 

How was the initial setup?

The initial setup was easy for this solution. 

What was our ROI?

While I cannot quantify it or share any data, we have seen an ROI from using this solution. 

What's my experience with pricing, setup cost, and licensing?

I don't have any visibility on pricing or licensing. 

What other advice do I have?

The solution's ability to innovate is very good. It's quite mature.

I'd recommend the solution to others. 

I would rate the solution 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2296407 - PeerSpot reviewer
Chief Innovation Officer
Real User
Integrates well, reduces organizational risk, and saves our staff time
Pros and Cons
  • "The most valuable aspect of SentinelOne Singularity Complete is the protection it provides."
  • "Everything is now offered as a service, so the console and the licensing model can be improved to make things easier, especially when updating new versions of the software."

What is our primary use case?

We use SentinelOne Singularity Complete to protect all of our servers and cloud workloads, whether they are on-premises or hosted in the cloud.

We were transitioning from our legacy antivirus protection system, which required a lot of overhead to maintain, ensure they were up to date, and verify their performance. It also tended to hurt system performance. We therefore sought to move to a modern EDR solution that did not rely on that type of outdated technology. We migrated to SentinelOne, which gave us better protection without the adverse consequences of legacy AV products.

SentinelOne Singularity Complete is deployed on workstations, data centers, servers in the public cloud, and all of our mobile devices, which are very numerous.

How has it helped my organization?

The integration between SentinelOne and IBM QRadar, our security operation center SIEM, is important and works extremely well. It means that if there are any alerts on the SentinelOne platform, they will be sent to QRadar, where a stack analyst will review them. This allows us to start working on incidents quickly, without having to have people continuously monitoring the SentinelOne console. Another benefit of the integration is that it makes it easy to deploy new or upgraded versions of the SentinelOne software to all of our endpoints and servers. We simply notify the data center run by the customer success team, and they take care of the deployment. This eliminates the need for IT overhead to keep everything up to date, which is important from a governance perspective.

The integration with other SentinelOne products and third-party tools is very good.

SentinelOne Singularity Complete's ability to ingest and correlate data from our other security solutions is good. If we look at a diagram of our security operation systems, we can see that the SIEM is at the center of everything. All other products, such as SentinelOne, Chain, patch management, and abnormal security for email, feed into the SIEM, which is where the stack measures everything. Therefore, SentinelOne does not integrate with other solutions directly, but rather through the SIEM.

In the three years since we began using SentinelOne Singularity Complete, we have not had a major security incident. We have observed malware entering browsers through websites, but SentinelOne has always dealt with it effectively. Therefore, we see the benefits of the platform in the absence of any significant events. As long as SentinelOne Singularity Complete continues to operate quietly, we are happy with its performance.

SentinelOne Singularity Complete alerts when it should, and those alerts are sent to the SIEM. I don't approach EDR or SentinelOne from the perspective of wanting to reduce alerts, because I want those alerts. I rely on peripheral systems like SentinelOne to always tell the SIEM anything it needs to know. So, I'm not approaching this from an alert minimization perspective. Instead, I approach it from this perspective: If we have a high, medium, or low alert, it's up to us to decide how we're feeding our highest rate and mediums, but we don't need to feed in the lowest alerts because we don't see the benefit of that. It's up to us to make that judgment. And obviously, our high and medium alerts will be smaller, and our lows will be higher. It's up to the customer to decide how much they want to send over to the team.

SentinelOne Singularity Complete has helped free up our staff time around one day per week.

SentinelOne Singularity Complete helps reduce our MTTD.

SentinelOne Singularity Complete has reduced our MTTR by 25 percent. It is a more reliable product, so we receive alerts and respond to them more quickly than we did with the previous product.

SentinelOne Singularity Complete has reduced our organizational risks by five percent.

What is most valuable?

The most valuable aspect of SentinelOne Singularity Complete is the protection it provides. We get endpoint protection without the IT team workloads and the negative impact on end-user rotation servers. This is because of the way SentinelOne has implemented the technology.

What needs improvement?

One of my criticisms of SentinelOne is the Ranger functionality. If Ranger were part of the core product, we would be able to identify endpoints or servers that need to be protected with our licenses. However, to get Ranger, we need to buy more licenses, which doubles our costs. I would like to have Ranger, but I challenge the way that SentinelOne licenses it. I believe that Ranger should be a core part of the product. If we run Ranger today and find that 100 devices on our network are not protected by SentinelOne, we would then need to add on those 100 licenses to cover them.

The licensing model is too complex, whether we agree with all parts of it or not. Everything is now offered as a service, so the console and the licensing model can be improved to make things easier, especially when updating new versions of the software.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for three years. 

What do I think about the stability of the solution?

SentinelOne Singularity Complete is stable.

What do I think about the scalability of the solution?

SentinelOne Singularity Complete is highly scalable.

How are customer service and support?

We are happy with SentinelOne's technical support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used a legacy solution. The migration over to SentinelOne Singularity Complete was relatively trouble-free.

How was the initial setup?

Once all testing was complete, the deployment was straightforward. Eight part-time employees completed the deployment in three months.

What was our ROI?

The only return on investment we can point to with any EDR is that we have not been attacked.

What's my experience with pricing, setup cost, and licensing?

SentinelOne Singularity Complete is reasonably priced. Compared to other products I've used in the past, such as CrowdStrike, it is significantly less expensive. I can easily find evidence of this price difference, so I believe that SentinelOne is a fairly priced product.

What other advice do I have?

I would rate SentinelOne Singularity Complete eight out of ten.

SentinelOne Singularity Complete is a mature solution of the highest quality.

We have deployed SentinelOne Singularity Complete worldwide in airlines from Australia, throughout Europe, and across Africa in a complex environment.

We have 4,500 endpoints and around ten active users.

The maintenance level for SentinelOne Singularity Complete is relatively low.

SentinelOne is good as a security partner. They do exactly what we expect of them and it protects us.

I would always conduct a proof of concept for these types of products, as each environment is different. Even though SentinelOne Singularity Complete works well, a POC should always be done.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Aaron Riley - PeerSpot reviewer
Systems Administrator at a government with 201-500 employees
Real User
Top 20
Is a lightweight solution, has a valuable dashboard, and saves us time
Pros and Cons
  • "The management dashboard is the most valuable feature."
  • "The most difficult part of using Singularity Complete is logging in, as they often update the management console."

What is our primary use case?

We use SentinelOne Singularity Complete as the antivirus for our computers.

We wanted a solution that could maintain the protection of our computers so we implemented SentinelOne Singularity Complete.

How has it helped my organization?

SentinelOne Singularity Complete is a lightweight application with a quick threat response.

Singularity Complete has helped reduce our alerts with prompt responses.

Singularity Complete has freed up several hours of our staff's time each week, allowing them to focus on other projects. They no longer need to manually monitor hundreds of computers, as they now have a single dashboard to manage them.

It has reduced our MTTD through prompt action taken against the vulnerability or threat.

It has also reduced our MTTR through quick notifications that allow us to respond within minutes.

Singularity Complete has helped us reduce our organizational risk.

What is most valuable?

The management dashboard is the most valuable feature.

What needs improvement?

The most difficult part of using Singularity Complete is logging in, as they often update the management console. I don't know if our accounts become disassociated or what the deal is, but if we don't log in within a certain amount of time, we have to go through a password reset or account reset process.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for around five years.

What do I think about the stability of the solution?

SentinelOne Singularity Complete is stable with no downtime.

What do I think about the scalability of the solution?

SentinelOne Singularity Complete is scalable.

How are customer service and support?

The technical support team is prompt.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The price is fair for what we are getting.

What other advice do I have?

I would rate SentinelOne Singularity Complete nine out of ten.

SentinelOne is very mature. It's a lightweight application that does not waste a lot of resources, and the quality is definitely good.

Singularity Complete is a self-sustained standalone application that updates to the cloud. Every computer checks in and updates as needed.

I manage our future application deployments and ensure that Singularity Complete is automatically pushed out and kept up to date.

SentinelOne is a good overall security partner.

It's always worth testing out different solutions and finding the one that works for each organization. But as far as SentinelOne Singularity Complete goes, it's been an easy process for our organization and I recommend it to others.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Network Administrator at a real estate/law firm with 501-1,000 employees
Real User
Simplicity is key, with one portal to look at, and it blocks anything bad from happening
Pros and Cons
  • "The alerting features are the most valuable. We know that when something goes wrong, we get alerted instantly. That gives us a leg up. Even before the user knows what's happening, we're being alerted to step in and stop anything catastrophic from happening."
  • "I would like to see a better mobile app so that I could look through my phone at the alerts and not have to go to the website. They should make it a little more mobile-accessible."

What is our primary use case?

We mostly use SentinelOne to protect our computers and know which users are logging in.

How has it helped my organization?

SentinelOne gives the end-user and our IT staff a level of security, knowing that when they're downloading something, talking to a client, or looking at email, their computer is secure. And if, God forbid, they click on the wrong link or download the wrong item, SentinelOne will step in and block anything from happening.

The simplicity of the solution is key. There's only one portal to look at. I don't have to jump around to a couple of programs or combine multiple programs into one. It provides ease of management for me and my team.

And with Singularity, I don't have to worry as much about scanning. It has taken some of my daily activities away, such as system scans, identity scans, and making sure that everything is updated. Also, I now don't have to manually update anything on the laptops for security. The fact that SentinelOne can do that automatically has given me time back in my day.

It saves us at least a couple hours a week, and more if we need to do a full upgrade. If we're doing a full upgrade and have to update every SentinelOne client or any endpoint protection, it could take a day to touch every computer. Now, it takes five minutes to make a policy and push it. It all depends on what the day's workload is, but it definitely saves us time.

In terms of reducing alerts, that did not happen at the beginning, but now that we have it fine-tuned, I don't get as many false alerts. It has really dialed itself in to know what issues to look for. We're not getting spammed with insignificant stuff anymore. It definitely took some time to figure out the alert system and how to make the emails work for us. But now that we have it running, I know that when I get a notification that it's a real one.

And it has reduced our mean time to detect because I don't have to detect. It does it for me. And similarly, for our mean time to respond, it's definitely quicker because I get the email notification right away, and it becomes a priority in our ticketing queue from the notification. Once that comes in, someone on my team stops what they're doing and looks at the alert set. Nothing will sit on the network for long now with it scanning all the time.

It has reduced our organizational risk.

What is most valuable?

The alerting features are the most valuable. We know that when something goes wrong, we get alerted instantly. That gives us a leg up. Even before the user knows what's happening, we're being alerted to step in and stop anything catastrophic from happening.

What needs improvement?

I would like to see a better mobile app so that I could look through my phone at the alerts and not have to go to the website. They should make it a little more mobile-accessible.

For how long have I used the solution?

We have been using SentinelOne Singularity for about a year and a half.

What do I think about the stability of the solution?

There have been no issues at all.

What do I think about the scalability of the solution?

Scaling is easy. It's not hard to expand it at this point.

How are customer service and support?

When I contacted their technical support, the experience was okay. They fixed the issue. It was just a matter of getting to the right person.

I would rate SentinelOne highly as a strategic security partner. For any issues we had, they have been responsive, talking to the vigilance team and high-level teams. Again, it always comes down to finding the right person. It takes time to get to the right person, but once we get there, it's fine. They are able to help with our needs.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Sophos. We switched to Singularity because it's simpler, easier to use, and rated higher.

When looking at the quality and maturity of Singularity, it's a great program. Depending on what program you are coming from, there might be a little learning curve, but once you get past that, it's easy to use, and it becomes very intuitive after some time.

How was the initial setup?

It took some time to figure out how to make the deployment work, to get it on everyone's computers, and to get the organization to fully adopt it, but it really wasn't hard in the long run now that we have it deployed.

There is no maintenance involved on our end. I can push policies during the day to upgrade the clients.

What about the implementation team?

We did it in-house. The implementation was done by me and four other guys.

We did have training, but they didn't help with the deployment. They just showed us how to use the program itself.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. It may be a little high, but it's on par with everything out there.

I wish the more users you have, the better the price would be.

Which other solutions did I evaluate?

We looked at CrowdStrike.

What other advice do I have?

We have SentinelOne deployed through Intune, but we use the cloud login to work on any alerts or events that pop up. When new SentinelOne updates are available, we log into the cloud portal, make a new batch, and just send out the update automatically to all 400 clients that we have. If any events or errors show up, we go through the normal process. We let the vigilance team look at them, remove the computer from the network if need be, isolate it, and do our normal due diligence on what the error or the event is telling us.

We're very happy with the SentinelOne platform, so we haven't looked at anything else recently.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros sharing their opinions.