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reviewer2284875 - PeerSpot reviewer
CyberSecurity Analyst at a printing company with 11-50 employees
Real User
Top 20
Helps reduce our organization's risk and number of alerts, as well as remediate threats
Pros and Cons
  • "In incidents, SentinelOne's remediation is excellent; we can immediately see if the threat type is dynamic or static."
  • "Singularity Complete's process stream has room for improvement."

What is our primary use case?

We use SentinelOne Singularity Complete to protect our environment against malware, unwanted programs, and ransomware.

We implemented SentinelOne Singularity Complete for better overall visibility on our endpoints. SentinelOne Singularity Complete is excellent at remediating.

How has it helped my organization?

SentinelOne Singularity Complete is great at ingesting and correlating data across our security solutions. I have better visibility and can see how many endpoints and groups are affected and how much the problem spread in our environment. I can see the scope of the work I need to do.

I use SentinelOne Hunter for threat hunting. It can be used in two ways, SentinelOne provides a library of pre-audit queries on different vulnerabilities, topics, and groups. We can use these queries to search for specific activities in our environment. If we have our own indicators of compromise, such as those from a CISA advisory, we can use the Scraper feature to scope those IOCs to our environment and look for them.

Singularity Complete has helped reduce our alerts by 25 percent.

Singularity Complete has helped reduce our MTTD and our MTTR.

It has helped reduce our organizational risk.

What is most valuable?

I mostly use the dashboard to view infected endpoints on unresolved threats, so that I can prioritize my investigations. In incidents, SentinelOne's remediation is excellent; we can immediately see if the threat type is dynamic or static. In other words, if it has been executed. Additionally, I like the visibility that we have into machines, as we can log in and investigate them directly.

What needs improvement?

Singularity Complete's process stream has room for improvement.

I find CrowdStrike's vertical layout to be better than SentinelOne Singularity Complete's horizontal layout.

Buyer's Guide
SentinelOne Singularity Complete
March 2025
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for one year.

What do I think about the stability of the solution?

SentinelOne Singularity Complete is stable. We have only had minimal issues with the solution's performance.

What do I think about the scalability of the solution?

SentinelOne Singularity Complete is scalable. The number of agents available on our endpoints is based on our license.

What other advice do I have?

I would rate SentinelOne Singularity Complete nine out of ten.

We have one engineer who maintains SentinelOne Singularity Complete.

I recommend SentinelOne Singularity Complete based on each organization's business model and what it is protecting. Organizations should definitely consider this solution when evaluating other products. The remediation feature that SentinelOne Singularity Complete offers is superior to other EDR solutions and can help remediate a situation quickly.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Assistant Manager at airtel
Real User
Easy to deploy with good reporting and good rollback features
Pros and Cons
  • "The reporting part is awesome."
  • "Email security should also integrate with it to get more visibility on it."

What is our primary use case?

It is used in my customer's companies. It handles incident management, firewall implementation, and device control.

What is most valuable?

The most valuable feature is the rollback. 

Remediation is great. 

The ranger feature for work devices is most useful.

The reporting part is awesome.

It is easy to deploy the product. 

What needs improvement?

It should not limit itself to EDR. I need some other solutions to integrate into it. It should give us more visibility by integrating other solutions with it.

I want some other solutions like email security. Email security should also integrate with it to get more visibility on it.

Agent upgrades might cause some issues. Most of the time, an agent gets removed after it is not communicating with the server. After every three months, it will get automatically removed. That might cause an issue.

The solution is expensive. It is costlier than Trend Micro and Palo Alto XDR.

For how long have I used the solution?

I've used the solution for around six months.

What do I think about the stability of the solution?

The solution is stable. We've found the performance to be good. It's light. There are no bugs or glitches. 

What do I think about the scalability of the solution?

We have 1500 users on the solution right now. It is pretty scalable. 

How are customer service and support?

With technical support, I've got an immediate response, and when I log a ticket, I get good assistance. 

Which solution did I use previously and why did I switch?

I had worked on Palo Alto XDR as well. However, the remediation is not so good. There is no option with the rollback as well. That might cause data loss during a ransomware attack.

I'm also aware of the Trend Micro solution. 

How was the initial setup?

It's easy to set up and has a very lightweight agent. It's very easy to deploy.

The time it takes to deploy all depends upon the number of uses, the number of clients, which machines are there, et cetera. In the Ranger, you have options. If you have advanced features for deployment, Ranger deployment, it is easy.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit pricey and they should look at the costs involved. You have to pay extra for certain features, such as the Ranger feature. Everything should be included in the subscription. 

What other advice do I have?

We are partners. 

It's a good solution as compared to others. In terms of MML features, it is fine.

I'd rate it eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
SentinelOne Singularity Complete
March 2025
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
AshishGautam - PeerSpot reviewer
IT Project Manager at Rajiv Gandhi Cancer Institute In India
Real User
Top 10
Excellent notification capabilities, good roll-back features and a straightforward interface
Pros and Cons
  • "SentinelOne is preferred because of its great features and nominal cost."
  • "The setup process could be improved."

What is our primary use case?

The most important feature is the roll-back feature because when any system is corrupted, we can easily restore it within a few seconds. Also, if an end-user is not connected to your network, they can communicate with the central manager. We can be notified of any end-user activity with a central dashboard. The solution is also a very lightweight agent model compared to other solutions like Sophos, Carbon Black and the app action from X-microsite product. SentinelOne does not use the RAM SCP installation for the agent, and the user interface is also straightforward.

What needs improvement?

The setup process could be improved, and it would be good if artificial intelligence were added as an additional feature in the next release.

For how long have I used the solution?

We used SentinelOne at my previous company before I left eight months ago, and it was deployed on cloud base.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution, and we have about 800 users using SentinelOne. We only need one person for maintenance, and they can offer maintenance in person and remotely via email and SMS.

How are customer service and support?

I rate the technical support a ten out of ten. The support is very easy if you connect with global support. A company focused on non-technical issues can't easily adopt the solution. You have a support team from the layman language.

How was the initial setup?

The initial setup was a bit complex but very simple if you set up a single order.

What's my experience with pricing, setup cost, and licensing?

I rate the price of SentinelOne a ten out of ten, meaning it is the best price in the market. This is because SentinelOne has a nominal cost. For example, if CrowdStrike costs $1000, SentinelOne provides the same features for about $7 to $8.

What other advice do I have?

I rate this solution a ten out of ten. I have around 10 to 15 years of experience in security and have used products like Sophos, Micro and CrowdStrike. CrowdStrike and SentinelOne are the best, but SentinelOne is preferred because of its great features and nominal cost.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1506846 - PeerSpot reviewer
Network & Cyber Security Manager at a energy/utilities company with 51-200 employees
Real User
Cut our response times down to "nothing" and reduces our dependency on a SOC
Pros and Cons
  • "When there is an incident, the solution's Storyline feature gives you a timeline, the whole story, what it began with, what it opened, et cetera. You have the whole picture in one minute. You don't need someone to analyze the system, to go into the logs. You get the entire picture in the dashboard. The Storyline feature has made our response time very fast because we don't need to rely on outside help."
  • "All they need to do to improve it is for it to grow further. The hackers don't sleep. If the hackers don't sleep, the solution continually needs to be updated. They need to keep ahead of the hackers."

What is our primary use case?

We have the solution deployed on-premises and, for the last year, on the cloud as well. We have two systems.

Over the last year of Corona, we provided a lot of laptops to our workers to work at home. But because they're not connected, at first, to our network, they can't connect to the SentinelOne instance on-premises. We wanted something that would protect them when they're on the internet, and not only after they connected to our network. That is why we got the system that is in the cloud, to protect all the company laptops.

We don't have a lot of incidents because ours is a very closed network. We don't connect directly to the internet. So SentinelOne is only a barrier between us and the emails or between us and the files that go into our network. 

How has it helped my organization?

Three years ago, one of our employees got an email from someone and opened a file. It was ransomware. It started to infect the disks and I didn't know if it had started to encrypt the network routes. I stopped the computer, but I didn't know if another computer had also been infected. I waited for a company that was giving us support for those kinds of things. They got the disk and they started to check and analyze it. After four hours—and that was very quick, by their standards—I got the first analysis. If I had had SentinelOne the whole thing would have taken between 10 seconds and one minute. And then there was the cost of the SLA that we paid to the support company for that kind of support. A four-hour SLA costs a lot of money; the basic SLA is eight hours.

It has cut the response times to nothing. When we have an incident, we get an email in seconds and I can respond in a second to any threat. Even if it's a false alarm, I get the alarm immediately. For example, when we started to work from home, I accidentally installed a program that writes to the MBR partition in the laptop. It wanted to write to the MBR partition and SentinelOne stopped the file and it saved me from having to install the whole computer again. So it not only protects against threats but against mistakes. It's like having a big brother sitting behind you who protects you.

When you pay for a system like SentinelOne, along with the other systems that we have, we're less dependent on a SOC.

The solution gives me peace of mind when it comes to the reliability of the computers on our system. We can work through the internet, as has been happening recently with half of the company working from home, and I know that I have a system that has my back, that protects me. I know it does because I have tested it.

What is most valuable?

There isn't a single valuable feature, it's the whole engine and system. It's working online in  real-time and gives us alerts, on-click. We chose SentinelOne because in the millisecond that I clicked on the file, I got a block-alert.

SentinelOne's Static AI and Behavioral AI technologies are among the most effective for protecting against attacks because they analyze not only the file's surface, but the behavior of the file. When I described to my manager what I was going to buy, I described a system that analyzes file behavior. If you open a calculator, calc.exe, you know it's going to open calc.exe, and maybe open service X or Y, but it won't go to the internet, to an IP, and spread something. When you analyze the behavior or reaction of each file that works on your PC, it's something else. It's a different level of EDR.

When there is an incident, the solution's Storyline feature gives you a timeline, the whole story, what it began with, what it opened, et cetera. You have the whole picture in one minute. You don't need someone to analyze the system, to go into the logs. You get the entire picture in the dashboard. The Storyline feature has made our response time very fast because we don't need to rely on outside help. We see the whole picture in front of us, from the beginning to the end. We can see, with the click of a button, if that file ran on more computers, not only one or two, and how it spread to other computers. We can see the whole tree and we can immediately respond. We don't need to wait for analysis.

The UI is very clear. You don't need to look for something or to dig to understand where it is. It's all in front of your eyes.

What needs improvement?

All they need to do to improve it is for it to grow further. The hackers don't sleep. If the hackers don't sleep, the solution continually needs to be updated. They need to keep ahead of the hackers.

For how long have I used the solution?

I have been using SentinelOne for two years.

What do I think about the stability of the solution?

It has never gone down. In two years I haven't had any software or hardware problems.

What do I think about the scalability of the solution?

The scalability is driven by demand. If I need to buy 100 licenses, I can buy 100 licenses. We started with 50 and now we have 200 on-premises and 100 on the cloud.

In terms of expanding our usage, we have a SCADA network. It is our operational network. That network is 100 percent disconnected from the outside world. It's not connected to any network, not to IT and not to the internet. We use a regular antivirus there. We plan on deploying SentinelOne to support that and to remove the old antivirus.

Which solution did I use previously and why did I switch?

Prior to using Sentinel one we were using McAfee Endpoint Security. We switched because I understood that the systems that are only checking file signatures don't work anymore.

How was the initial setup?

We installed it, in the beginning, on-premises on our computer inside the network, and the installation was done with an integration company. Every three or four months we upgrade because our location is not connected to the internet directly.

The on-premises deployment took something like a week to get it deployed to everyone, but the installation itself was very quick, half a day. Then, to see what should be put in the blacklist or what to exclude took about two weeks. The deployment was done by me and the IT manager.

The cloud version was very simple, no problem. Things were done automatically.

What about the implementation team?

The integrator we used was DnA-IT. They only did the installation for the first implementation.

Now that we are going back to the workplace, I will start to work with them on an hourly basis, and we'll learn about all the features from them. They have good guys who know what I need and what we're going to do. I am one person who supports 400 people, so I need the time to sit with the system and to learn it. The system has a lot of features that we don't use or that we don't understand how to use because we haven't had a lot of time in the past year to research them and sit with the company to teach us. We work with the basic features, things like the blacklist and the USB restrictions. The integrator will show us how to use the more advanced features. I'm starting to think that if we can implement all the features from SentinelOne, I will be able to cut the antivirus that we are paying for.

We also use DnA-IT for support. If necessary, they open a ticket with SentinelOne.

What was our ROI?

It's cost-effective. The price of 100 licenses that I need in the cloud is cheaper than one Bitcoin I would need to pay in the case of ransomware. It's already paying for itself.

What's my experience with pricing, setup cost, and licensing?

The pricing is very fair for the solution they provide.

Aside from the standard licensing fee, the only other costs are for the hardware, because we use Hyper-V on-premises.

Which other solutions did I evaluate?

I don't remember the names of the other solutions we tested because it was more than two years ago. At that time, SentinelOne was a very young, small, Israeli company with a new product. We were using another startup on our OT network and I asked them if they knew of a good EDR company and they told me there's a little company like ours, our friends, check them out. We also checked two other companies.

We did a penetration test on some solutions. A company that we work with on pen testing planted malware in Excel files, in a macro. We tested how each of the solutions alerted us on the macro and about what it was doing. SentinelOne alerted us at the moment I clicked on the mouse. When I got the popup alert from SentinelOne, I said, "That's it."

In the other software that we checked, there was a little delay because the software got the file, transferred it to the cloud, waited for the cloud to handle the file, and then got the answer back. It took about half a minute or a minute. But in half a minute or a minute, an attack can destroy half of the network. In fact, one of the others didn't detect it at all.

What other advice do I have?

My advice is check out SentinelOne. See how the system works in a real-time attack. Only when you see how it works in real life, in real time, will you understand the ROI of the system. Simulate an attack, simulate a file, simulate that file changing something, and see how it works. I can say to my manager, "I have McAfee installed on my system, I'm safe," and they'll check the checkbox and move on, without understanding what they are doing. I need to sleep well at home and I can do so by knowing I have a system that has my back. That is what SentinelOne is.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Rahul Kate - PeerSpot reviewer
Co-Founder at First Defense WLL
Real User
Top 10
Very unique integrations that share data with security vendors via the API
Pros and Cons
  • "The solution offers excellent detection and integration capabilities."
  • "DLP support would be a good addition."

What is our primary use case?

Our company is a platinum partner and uses the solution to provide endpoint protection for customers. 

A few new customers require the on-premises solution but others use the cloud technology. 

What is most valuable?

The solution offers excellent detection and integration capabilities. 

Integrations talk to other security vendors and share data with the help of the API. No other product offers this functionality. 

What needs improvement?

The solution is a bit costly for some customers. 

DLP support would be a good addition. Currently, there are multiple vendors and agents on endpoints. The solution looks at data from a specific documentation view so it would be beneficial to use that same documentation to look at DLP. 

For how long have I used the solution?

I have been using the solution for six years. 

What do I think about the stability of the solution?

The solution is stable so I rate it a nine out of ten. 

What do I think about the scalability of the solution?

The solution is very easy to scale. Scalability is the best and the GUI itself is very fast with no issues. A customer with 10,000 clients still gets fast responses. 

How are customer service and support?

Technical support is very good and helpful in getting results. 

The turnaround time for solving bugs or finding workarounds for customers is quick. 

How was the initial setup?

The setup is simple and the solution can be deployed using any tool. Vendors can also remotely deploy the solution.

If the solution is set up properly with the right policies and processes in place, then it won't require too many maintenance resources. Customers can also utilize the solution's NDR service instead of staffing that position. One technician can easily handle ongoing maintenance.  

What about the implementation team?

We implement the solution for customers. 

What's my experience with pricing, setup cost, and licensing?

The pricing is comparable with other vendors but some customers find it a bit costly. There is a bit of pricing flexibility with the solution, but initial quotes can surprise customers. 

I rate pricing a six out of ten. 

Which other solutions did I evaluate?

The solution stands out because has excellent detection and integration capabilities. In my opinion, the solution is better than Microsoft, CrowdStrike, and Palo Alto. 

What other advice do I have?

Customers are very happy with deployments and stick with the solution year after year.

I rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
AANKITGUPTAA - PeerSpot reviewer
Consultant at Pi DATACENTERS
Real User
Reliable and straightforward to set up with good documentation
Pros and Cons
  • "The setup is very straightforward."
  • "There should be more integration models with different security operations tools or soft tools."

What is our primary use case?

The solution is agent-based, so it's on service, and it's a cloud solution.

We are using its API capabilities for our server for protecting us from cyber security threats and attacks.

How has it helped my organization?

Earlier, we used some internal protections. However, we moved to HD information for the cyber security portion. It's helped us to mitigate security attacks and provide solid defense.

What is most valuable?

We like the file-less monitoring and filtering are great in the context of security.

The setup is very straightforward. 

It is stable. 

The product can scale if the licensing is correct.

What needs improvement?

SentinelOne has some inputs, some traditional NPRs, or models like IPS and IDS. We can configure individual rules for particular machines. In a sense, control is not from the console.

There should be more integration models with different security operations tools or soft tools. It could provide a single pane for integration with the firewall, or a soft solution should be there.

For how long have I used the solution?

I'd been using the solution for eight months.

What do I think about the stability of the solution?

It's a stable, reliable product. there are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product can scale. However, it depends on the license. 

We have 500 users on the solution right now.

Right now, we don't have plans to increase usage as we already have some buffer limit there.

How are customer service and support?

While I haven't directly contacted support, I have used their documentation surrounding KPIs and have found them helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Earlier, we were using Symantec and the One Protection Suite.

How was the initial setup?

The solution is easy to set up. It's not an overly complex process. We had no issues at all. 

One system engineer which has some knowledge of network security can handle the implementation.

What about the implementation team?

We handled the deployment in-house. 

What was our ROI?

SentinelOne has a very good XDR product, and it can also integrate with different security components. It's a single pane of glass for cyber security posture management. The ROI is good.

What's my experience with pricing, setup cost, and licensing?

The licensing is handled by another team. I can't speak to the exact cost of the product.

Which other solutions did I evaluate?

We also looked at CrowdStrike before choosing this product.

What other advice do I have?

Someone interested in the product should first do POC, and depending upon their OIS environment, they should consider this first before going for any XD solution.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Rajeev Babu - PeerSpot reviewer
Sr. System Administrator at Danube Group
Real User
Lightweight, easy to implement, and good support
Pros and Cons
  • "SentinelOne is very lightweight. It doesn’t consume much memory of endpoints. Endpoints don't hang, and machine performance doesn’t get impacted. Their technical support is also very nice."
  • "It has all the features that other leading products in the market provide. They should keep enhancing it based on the challenges in the market. I am fine with its detection capability, but they can work more on deep inspection."

How has it helped my organization?

We are using it for endpoint security. It acts as an antivirus as well as is useful for endpoint detection. We are using the same product for both use cases. 

What is most valuable?

SentinelOne is very lightweight. It doesn’t consume much memory of endpoints. Endpoints don't hang, and machine performance doesn’t get impacted. Their technical support is also very nice.

What needs improvement?

It has all the features that other leading products in the market provide. They should keep enhancing it based on the challenges in the market. I am fine with its detection capability, but they can work more on deep inspection.

For how long have I used the solution?

I have been using this solution for around two years.

What do I think about the stability of the solution?

It is stable. I would rate it a four out of five in terms of stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it a four out of five in terms of scalability. We have more than 1,200 users who are using this solution.

How are customer service and support?

Their technical support is very nice. I would rate them a five out of five.

How would you rate customer service and support?

Positive

How was the initial setup?

It is very easy to implement or install. I would rate it a five out of five in terms of the ease of setup. It does require maintenance by someone.

What's my experience with pricing, setup cost, and licensing?

Its cost is yearly. It is not much costlier than other leading products available in the market. I would rate it a four out of five in terms of pricing.

Which other solutions did I evaluate?

We were looking for an antivirus and EDR solution. We evaluated some of the products, and finally, we decided to go for SentinelOne EDR. CrowdStrike was one of the solutions we evaluated. SentinelOne was lightweight, but CrowdStrike had a more secure door.

What other advice do I have?

I would rate it a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant at NFC/IT
Reseller
Leaderboard
AI-powered protection, data-rollback ability, and seamless integration with SolarWinds
Pros and Cons
  • "It has the ability to rollback a ransomware infection instantly and with minimal disruption to the user & provides robust reporting."
  • "Set up is very labor-intensive."

What is our primary use case?

We are an MSP supporting various business verticals (including medical and pharmaceutical). Our core monitoring/deployment solution is SolarWinds RMM, through which we were recently introduced to SentinalOne. We use the bundled automation to install, patch, and monitor antimalware protection to endpoints. We are in the process of replacing Bitdefender with SentinalOne for several clients. 

How has it helped my organization?

Deployment is automatable through the RMM, though a little clunky to do. The provided automation was a little challenging, but once you get it configured it's quite effective. Once we got it deployed to our users, it operates seamlessly and with minimal impact on system resources. Even our clients with lower-end workstations report improved performance since switching from Bitdefender. 

After migrating, this also picked up some latent malware that was not previously detected & cleaned it immediately with almost no interaction required. I was impressed with how little this bogged down the affected system. This was in our pilot run, so I was on-site.

What is most valuable?

The fact that this runs using AI instead of heuristics provides the best protection I've seen. It has the ability to rollback a ransomware infection instantly and with minimal disruption to the user & provides robust reporting. 

I tested this by deliberately infecting an unpatched test machine with WanaCry. First of all, SentinalOne blocked the initial infection attempt. I had to put S1 into "notify only" mode on that system to actually infect the machine. Once infected, WanaCry did what it does... encrypted all the documents I had copied to the test machine and put up the background. 

We immediately got a notification on our dashboard that a system was infected. At the same time, we got a popup on the client machine notifying us of the infection, with the option to auto-repair the damage. It took less than a minute (granted, we only had about 200 MB of files on the test system) for S1 to repair the damage and put the machine back to normal with no evidence of the infection.

You also can't remove the client from the local machine without approving it within the dashboard. This is a nice feature to prevent tampering by either hapless users or even skilled threat actors. 

What needs improvement?

Set up is very labor-intensive. You have to provide multiple codes from multiple places within the S1 dashboard in order to use the provided automation, and it's different for each client (or "sites" as they call it). It very much feels like an enterprise application that has been adapted for SMBs, but not very thoroughly. It would be better if they had a "site package" similar to the one offered by SolarWinds for the RMM. You just run the package on the client machine and done. 

For how long have I used the solution?

We have been using this solution for approximately three months.

What do I think about the stability of the solution?

The stability is excellent so far. Once installed, it's "set it and forget it."

What do I think about the scalability of the solution?

Scalability is great if you're scaling up, but scaling down may prove to be challenging.

How are customer service and technical support?

Technical support is provided for us through SolarWinds, and they're very knowledgable.

Which solution did I use previously and why did I switch?

We used Bitdefender (also through SolarWinds) previously. SentinalOne was pitched by SolarWinds a few months ago as an alternative with robust ransomware protection. Being a small MSP, a single ransomware infection at a client could spell disaster for our business. We are always looking for the latest technology, but not marginal improvements. 

How was the initial setup?

The setup script provided by SolarWinds (proprietary to their RMM) was a little challenging to get going, but once it worked, it worked perfectly. Except it didn't run on Win7 systems because it uses Powershell commands from a later version than what's available on Win7.

What about the implementation team?

The vendor team provided support, but we did the deployment.

What was our ROI?

We're making about seventy-five percent over the per-seat cost, and it's easy to sell at that price point.

What's my experience with pricing, setup cost, and licensing?

The per-seat cost is low, but you have to commit to a certain number of licenses for a year.

Which other solutions did I evaluate?

We really hadn't seen EDR solutions in action before. Our decision was based primarily on the fact that it has SolarWinds integration. 

What other advice do I have?

Definitely worth the money compared to heuristic solutions, especially for clients who tend to "stretch" their hardware as long as possible. The low impact and robust reporting go a long way to make this an easy sell, and the cost is excellent for the price point. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
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Updated: March 2025
Buyer's Guide
Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros sharing their opinions.