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reviewer1261773 - PeerSpot reviewer
Engineer II, Enterprise Client Support at a media company with 10,001+ employees
Real User
Visually appealing and customizable console, as well as a powerful API
Pros and Cons
  • "We love the API. We use it to generate robust reporting, and we also developed tools to perform agent actions remotely without needing to provide all IT staff with console access."
  • "It would be nice if the console stored data daily, so that you could look at a timeline of events on a machine over a period of time, and currently this is not possible."

What is our primary use case?

We use SentinelOne to secure our entire environment, including all user endpoints and servers. We are also currently testing the Deep Visibility addon. We were using a definition-based AV prior to SentinelOne, and we were getting daily/weekly infections of a variety of malware. We are a mix of PC, Mac, and Linux. We have on-premises machines and servers, as well as cloud VMs that we were wanting to protect. We wanted to purchase a Next Generation AV client that would be algorithm-based instead of definition file-based.

How has it helped my organization?

SentinelOne has provided amazing security. We were getting new cryptolocker variant infections several times per month and the month following our SentinelOne rollout, the numbers dropped to zero. We have not had a single infection since.

The new console is not only visually appealing and simple to use, but it allows you to customize and apply labels to different areas. I don't have a good gauge on how much money SentinelOne has saved us, but we only get a handful of security alerts in our console each day. It has freed up our security staff to perform other tasks. 

What is most valuable?

We love the API. We use it to generate robust reporting, and we also developed tools to perform agent actions remotely without needing to provide all IT staff with console access. 

The agent will now also report the location in AD. This allows you to create dynamic collections of machines in the cloud console based on their location in local AD. You can replicate your AD OU structure into the console and run deployments and reporting based on OU. It's a very powerful feature and something that was missing in our last product. 

What needs improvement?

The agent update schedule is a little sporadic, and the updates are frequent. You are definitely going to want to have a good management solution in place, such as SCCM, Intune, or Jamf in order to maintain the environment properly.

There is agent data, such as last known IP address, that is not stored historically. It would be nice if the console stored data daily, so that you could look at a timeline of events on a machine over a period of time, and currently this is not possible. You can see a snapshot of the data at the moment, but once it changes whatever was there previously is not stored. 

Buyer's Guide
SentinelOne Singularity Complete
November 2024
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.

For how long have I used the solution?

I have been using SentinelOne for four years.

What do I think about the stability of the solution?

The agent is very stable, especially the later versions of the product. Agent never crashes and consumes minimal system resources. New agent versions are constantly released (which can be slightly difficult to manage if you don't have a good endpoint third party management solution like SCCM\JAMF). Release over release both stability and features have improved and been more fleshed out. 

What do I think about the scalability of the solution?

It is very scalable and easy to deploy over any of the standard management solutions.

How are customer service and support?

Customer service and our TAM are both very good. They are responsive and have never been unable to answer a question we asked. 

Which solution did I use previously and why did I switch?

We switched because or old solution flat out was not picking up infections. It was really almost rather useless. 

How was the initial setup?

The initial setup is straightforward. We do not have any on-premises infrastructure. Rather, we are using sentinel one in full-cloud mode. It was really just a matter of deploying the agent to the endpoints.

What about the implementation team?

Our in-house team handled the deployment.

What was our ROI?

ROI is kind of hard to quantify but we definitely do feel like we get our money worth.

What's my experience with pricing, setup cost, and licensing?

The costs are really rather minimal for what you receive with the product. No real advisement here. The larger count you have, the deeper discount you will receive in your contract.

Which other solutions did I evaluate?

We looked at Carbon Black. SentinelOne was more economical, and the feature set was comparable so we ultimately went with it.

What other advice do I have?

Be ready to dedicate a good amount of time to learn the API. To really get the most from the product you need to tap the REST API.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cyber Security at Taarak India Pvt Limited
Real User
Saves us time, improves security, and reduces alerts
Pros and Cons
  • "The most valuable features of SentinelOne Singularity Complete are machine learning because it saves us time, device control for data privacy, and the token."
  • "SentinelOne Singularity Complete needs to improve the integration capabilities with SIEM."

What is our primary use case?

I am an MSP and provide service on behalf of SentinelOne.

I manage the incident logs from SentinelOne for our clients.

How has it helped my organization?

We integrated the SysLog server with SentinelOne without any issues.

SentinelOne Singularity Complete saves clients time by offering a comprehensive security solution that combines automatic detection, machine learning, behavior monitoring, and zero-day attack protection, all in one place, compared to traditional on-premise solutions.

SentinelOne Singularity Complete significantly reduced the number of alerts.

SentinelOne Singularity Complete freed up three of our people to focus on other tasks.

What is most valuable?

The most valuable features of SentinelOne Singularity Complete are machine learning because it saves us time, device control for data privacy, and the token. 

What needs improvement?

SentinelOne Singularity Complete needs to improve the integration capabilities with SIEM.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for eight months.

What do I think about the stability of the solution?

SentinelOne Singularity Complete is extremely stable.

What do I think about the scalability of the solution?

SentinelOne Singularity Complete is scalable.

How was the initial setup?

Cloud deployment for this project was a simple process. With two people involved, it only took one hour to activate the tenant and configure everything.

What other advice do I have?

I would rate SentinelOne Singularity Complete nine out of ten.

SentinelOne Singularity Complete stands out as a mature security solution. Its robust threat detection, data loss prevention, and machine learning capabilities all point to its effectiveness.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: msp
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Buyer's Guide
SentinelOne Singularity Complete
November 2024
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
CEO at ERG Solutions
Real User
Simple to install and manage, providing aggressive defense at a competitive price
Pros and Cons
  • "SentinelOne is very simple to install and very simple to manage. It's very aggressive, so it does protection well, and it seems to be stopping attacks that other solutions cannot."
  • "The ability to integrate this product with an antivirus solution would be welcome. Even consolidation with more security products, like Umbrella networking abilities etc. to provide more on this platform, that would be great."

What is our primary use case?

We primarily use the solution for endpoint protection. 

What is most valuable?

SentinelOne is very simple to install and very simple to manage. It's very aggressive, so it does protection well, and it seems to be stopping attacks that other solutions cannot.

What needs improvement?

The ability to integrate this product with an antivirus solution would be welcome. Even consolidation with more security products, like Umbrella networking abilities etc. to provide more on this platform, that would be great.

For how long have I used the solution?

We have been implementing this product for our customers for a few months now. 

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

We have implemented this product for companies ranging from 10 to 200 endpoints, with many hundreds of users and it has been fine with this volume. 

How are customer service and support?

We get support from our local reseller in Israel and their support has been fine.

Which solution did I use previously and why did I switch?

We trialed an ESET product, but it didn't provide us with the solution we needed. 

How was the initial setup?

The implementation time depends on the size of the network but it's usually very short, no more than a day or two.  

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution seems reasonable, we got a discount but it still seems reasonable. The licensing cost is $3 to $4 per endpoint and can be paid monthly or yearly, with the price changing according to commitment. 

What other advice do I have?

I would rate this solution a nine out of ten. 

I would say it is important to understand all the settings to deliver exactly what the customer requires. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at a tech services company with 11-50 employees
Real User
Robust, good visibility, and easy deployment
Pros and Cons
  • "It is a robust solution. It provides great visibility."
  • "It is complicated to do certain tasks."

What is our primary use case?

We are a system integrator. We are a SentinelOne partner, and we provide Singularity Complete to our customers.

How has it helped my organization?

Singularity Complete has helped to reduce alerts. There is about 50% reduction. It automatically generates alerts and can also solve a problem.

It has reduced the mean time to detect (MTTD). It has real-time detection, and it has been very good so far.

The mean time to respond (MTTR) has been reduced. We can respond to an incident in 10 to 15 minutes.

Singularity Complete saves costs for our customers. Its automation helps save money. There is a reduction in the operational costs.

It reduces the risk for the organization. They have an AI engine to detect new threats, such as Zero-day threats.

What is most valuable?

It is a robust solution. It provides great visibility. It scans and shows the vulnerabilities in our devices.

What needs improvement?

It is complicated to do certain tasks.

For how long have I used the solution?

I have been working with Singularity Complete for about one year.

What do I think about the stability of the solution?

It is stable. Our customers have not had any issues.

How are customer service and support?

I have not used their support so far.

Which solution did I use previously and why did I switch?

I have worked with Symantec and one more solution for endpoint protection. Singularity Complete has an AI engine. There is no need to download anything.

How was the initial setup?

It is very easy to deploy. It takes about a week.

What other advice do I have?

We are a partner of SentinelOne. We are happy with SentinelOne as our strategic security partner. 

I would rate SentinelOne Singularity Complete a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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reviewer2316741 - PeerSpot reviewer
Corporate Communications Coordinator at a tech services company with 11-50 employees
Real User
Advanced threat protection with impressive scalability and reliability, particularly well-suited for enterprise-level cybersecurity needs
Pros and Cons
  • "It seamlessly integrates with other solutions, providing a high level of compatibility and effectiveness."
  • "Improvement seems necessary, especially with the focus on enhanced support."

What is our primary use case?

The use case varies based on the customers' requirements and specific needs.

How has it helped my organization?

The solution's Ranger functionality offers network visibility and a defined set of capabilities, particularly in terms of discovering and understanding network structures. 

The fact that Ranger doesn't necessitate new agents, hardware, or network modifications is a crucial aspect for us. It stands out as one of the primary selling points, especially considering the intermittent nature of changes like those affecting CPO. 

With the increasing prevalence of remote processes and a shift towards cloud architectures like SASE or SSE, moving towards a single vendor for security purposes could simplify the overall process. It aided in minimizing alerts, primarily due to the behavioral analytics component, which reduces a significant amount of noise. 

It contributed to time savings for our team, particularly for the projects and tasks I predominantly handled on my own.

The solution contributed to a decrease in our organization's time to detect incidents and respond to incidents. It aided the organization in cost savings and it contributed to a reduction in our organizational risk.

What is most valuable?

One of the most valuable features resides on the endpoint, with the rollback functionality standing out as particularly noteworthy. It seamlessly integrates with other solutions, providing a high level of compatibility and effectiveness. 

The capability to ingest and correlate data across our security solutions stands out as one of the strongest features. It excels in connecting incidents to create a coherent storyline.

What needs improvement?

Improvement seems necessary, especially with the focus on enhanced support. This is particularly crucial in the analytics domain, where the existing agent falls short in comprehensive performance. Additionally, there's room for enhancement in the mobile element. Although it's in their pipeline, the current state is not optimal, especially when considering the need to install it on people's phones.

For how long have I used the solution?

I have been using it for a year.

What do I think about the stability of the solution?

The stability is straightforward and solid. It's notably uncomplicated and easily manageable.

What do I think about the scalability of the solution?

The scalability is excellent, with a high degree of flexibility and ease.

How are customer service and support?

Mostly, we handled the support aspect for our clients. However, among the vendors, it's notable for being quite strong in terms of support. I would rate it eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

When it comes to deploying the agent across machines within the environment, it's a relatively straightforward process, akin to pushing it through the system's processor. The implementation strategy is contingent on the specific cluster, taking into account factors like the proof of concept and the desired objectives. In our case, we managed the implementation independently, involving only a few people. The deployment model is highly variable and depends on the customer's preferences. They typically communicate their preferences to us, and we adapt accordingly. Some opt for in-house hosting, while others prefer a cloud-based approach. It doesn't require maintenance. 

What's my experience with pricing, setup cost, and licensing?

The pricing is on the higher end, making it less suitable for small or medium-sized businesses and perhaps not the ideal fit for the public sector where budget constraints may be more pronounced. I would recommend it more as an enterprise-level product.

Which other solutions did I evaluate?

SentinelOne Singularity Complete was selected from a range of different providers, evaluated against other companies, and then analyzed to be the chosen product for our managed service. The capacity for innovation, ease of deployment, and streamlined management set it apart from other solutions. Additionally, its leading capability to correlate incidents into a cohesive storyline is a noteworthy aspect.

What other advice do I have?

As a partner, I find them to be highly effective, especially since they are increasingly focusing on the enterprise market. Overall, I would rate it nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2270853 - PeerSpot reviewer
Network Engineer at a government with 11-50 employees
Real User
Discovers and deletes problem-causing processes, but the support team lacks knowledge
Pros and Cons
  • "The tool deletes the problem-causing process and prevents issues."
  • "They should train their own people so that they can train us better. The theory is good."

What is our primary use case?

Every five years, we research tools that could replace our old software. We combine our AV and intrusion detection. We were trying to find out if there’s an agent for the whole nine-yard, and we came across SentinelOne.

What is most valuable?

The product has an automated process where we find security issues. It’s a 24/7 behavior analytical tool to execute certain actions. The tool deletes the problem-causing process and prevents issues. It discovers, kills, and protects. The software is good. I don't see much of an issue with it.

What needs improvement?

They should train their own people so that they can train us better. The theory is good. If the product is good, but we cannot rely on it or pass it along to the customer, it's useless. When we purchased the solution, we were told that certain functions could be done. I understand it is part of sales, but I feel like I'm being fooled. We couldn't test it because it was in production. We first had a proof of concept but didn't connect it to our Azure portion.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete since February.

What do I think about the stability of the solution?

The product's stability is okay.

What do I think about the scalability of the solution?

The tool's scalability is average.

How are customer service and support?

The support people of SentinelOne do not know the different products offered by SentinelOne. How can they support their customer if one person knows one thing and the other doesn't? They tell us the issue does not come under them and point us to a different team.

There is a SentinelOne support team and a Singularity support team. SentinelOne's support team is okay. Once, the technical support and help desk director got involved with all our issues. However, the director got involved after we strongly complained about the issues. That's not the way it's supposed to be.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have used Arctic Wolf.

How was the initial setup?

The initial deployment was good. The solution is cloud-based.

What about the implementation team?

We took help from SentinelOne to deploy the solution. We paid for it, but it was not worth the money we paid for. Two people from our company are required for the deployment. The solution requires maintenance.

What's my experience with pricing, setup cost, and licensing?

The licensing is okay. I don't see any issues with it.

Which other solutions did I evaluate?

We evaluated other options. We were trying to have one solution for everything. We heard that SentinelOne purchased another company. Other products like Rapid7 provide multiple solutions and products for our needs. We saw that SentinelOne provided us with one product and one support system. However, even while using SentinelOne, I have to contact different teams.

What other advice do I have?

When we purchased the solution, it did not do what we expected. We didn't use all of the features. It has quite a few options. There are a bunch of more add-on modules. Other products from SentinelOne are not good. I am really disappointed with them. The user must understand the solution by just reading the training documents. The team claims it is professional, but it lacks a lot of functions.

The integration is fine, but the feature is not how they market it. It looks good on paper, but it's not what we think it is. It's not a ready product in marketing. I am disappointed with it. The interoperability is still under development. Not many people know or understand it, including people from SentinelOne. When we call and try to figure out what's going on with the solution, not many understand what it is. There is a lack of training on their products and services.

The Ranger functionality is fine. It’s only been six months since we started using it. We're still learning as it goes. I think Ranger is probably better than Singularity. Sometimes, they send false positives. It's not really a big feature for us. It's good. They're trying to prevent any networking attack, but I don't think it’s there yet. They're just trying to discover what is on the network, but we already have other tools for that.

It is important for us that Ranger requires no new agents, hardware, or network changes. Ranger is just trying to discover whatever issues we have. I don't think it can prevent it. I don't think it can block issues or protect our devices.

Overall, I rate the product a seven out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Jared Ochieng - PeerSpot reviewer
Information Technology Security Specialist at infoark
Real User
Top 5Leaderboard
Automatic update alerts, with minimal computer resources consumed, and is easy to use
Pros and Cons
  • "The initial setup is very straightforward and easy."
  • "There are features that I would like them to add. They have little to do with endpoint protection, but if they could add encryption and DLP on, it would make it even better."

What is our primary use case?

I use it for company computers in reference to end-point protection scanning for malware, hunting for malware on the network, and on the devices. 

How has it helped my organization?

One is the behavioral engine and the AI are both built into the agent, so it doesn't need the internet. 

What is most valuable?

The interface is good and it is easy to use. The engine that they use to look for malware and for viruses is very good. 

What needs improvement?

There are features that I would like them to add. They have little to do with endpoint protection, but if they could add encryption and DLP on, it would make it even better. 

For how long have I used the solution?

I have been working with SentinelOne for just over a year now.

What do I think about the stability of the solution?

Yeah, it is stable. It does not use a lot of computer resources, even though the engine is built into the agent. If there are new updates, it alerts you when the updates are there and need to be installed. SentinelOne is an efficient solution.

What do I think about the scalability of the solution?

Yes, it is scalable.

How are customer service and support?

I have not had any issues that I needed to talk to customer support about.

How was the initial setup?

The initial setup is very straightforward and easy. Once you install it, auto-updates are initialized. When you put in watches, you are searching for items, you need customization, and you add or remove rules, which is quite easy.

What about the implementation team?

I use in-house implementation.

What was our ROI?

We are seeing a return on our investment.

What's my experience with pricing, setup cost, and licensing?

The licensing is okay. I don't think it is bad. Depending on which one you get, I think it is fifty dollars for each user annually. The more users you have, the cheaper it is.

Which other solutions did I evaluate?

I use all security tools from SIMS to DAMs, to DLP solutions, firewalls, etc.

What other advice do I have?

For me, the experience has been very good. I would rate SentinelOne a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Adam Peason - PeerSpot reviewer
Chief Information Security Officer at Lone Star National Bank
Real User
A good choice based on the cost and the services it delivers
Pros and Cons
  • "It is a good endpoint solution. That's the reason we chose it. We looked at other solutions, such as CrowdStrike, and based on the cost and the services it delivers, it was the better choice."
  • "I would like to see a better control panel for the managed service side of it."

What is our primary use case?

It is an endpoint solution. It is for our workstations and other devices to alert us to any kind of malware threats that might be lurking. 

In terms of deployment, it is through a managed service.

What is most valuable?

It is a good endpoint solution. That's the reason we chose it. We looked at other solutions, such as CrowdStrike, and based on the cost and the services it delivers, it was the better choice.

What needs improvement?

I would like to see a better control panel for the managed service side of it.

For how long have I used the solution?

We have been working with it for about six to eight months. 

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

As far as I know, it is easily scalable.

How are customer service and support?

It is through a managed service.

How was the initial setup?

It takes a little time to put it in.

What other advice do I have?

It is a good solution. You just need to check out the managed service part of it.

I would rate it a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros sharing their opinions.