We are using SentinelOne Singularity Complete for an EDR platform for our clients.
Managing Director at NETITUDE
Quick deployment, effective zero-day detection, and beneficial recovery capabilities
Pros and Cons
- "The most valuble feature of SentinelOne Singularity Complete is the recovery and zero-day detection."
- "SentinelOne Singularity Complete could improve by having DNS filtering. Other competitor solutions have this feature."
What is our primary use case?
What is most valuable?
The most valuble feature of SentinelOne Singularity Complete is the recovery and zero-day detection.
What needs improvement?
SentinelOne Singularity Complete could improve by having DNS filtering. Other competitor solutions have this feature.
For how long have I used the solution?
I have been using SentinelOne Singularity Complete for approximately one year.
Buyer's Guide
SentinelOne Singularity Complete
October 2024
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
What do I think about the scalability of the solution?
We have approximately 1,000 people using this solution. We have plans to increase our usage.
The scalability of SentinelOne Singularity Complete is great.
How are customer service and support?
We do the implementation of the solution in-house.
Which solution did I use previously and why did I switch?
I have previously used BitDefender.
How was the initial setup?
The initial setup of SentinelOne Singularity Complete is easy. For exciting clients, the deployment of the solution can be done in minutes.
What was our ROI?
I have received a return on investment using SentinelOne Singularity Complete.
We've used SentinelOne Singularity Complete capability to enhance our offering and, therefore, be able to leverage that to increase our pricing.
What's my experience with pricing, setup cost, and licensing?
For our use case, the solution is affordable. There are not any hidden fees.
Which other solutions did I evaluate?
We evaluated Sophos, Carbon Black, and CloudStrike before choosing SentinelOne Singularity Complete.
What other advice do I have?
I rate SentinelOne Singularity Complete a nine out of ten,
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO/Team Lead at Intech Computer Solutions
Well designed and does what it says it's going to do
Pros and Cons
- "The most valuable feature is that it does what it says it will do. It fulfills its claims. It’s not really common for products to do that today."
- "In terms of improvement, the documentation could be better. I would also like to see SingularityOne compatibility with Huntress, and the tighter integration between them would bring more to the table."
What is our primary use case?
I use it pretty extensively. All of my highest-tier clients use SingularityOne.
How has it helped my organization?
All of my business's machines use SentinelOne complete with Singularity and XDR, which ties into things like Azure AD and whatnot. It's really great. Although I don't get the 24x7 Managed Security Operations Center wonderfulness through it.
It is a well-designed product that does what it says it is going to do. It protects endpoints, finds anomalies, and remediates them based on the automation plans I've set up.
It is a really great product.
What is most valuable?
The most valuable feature is that it does what it says it will do. It fulfills its claims. It’s not really common for products to do that today.
What needs improvement?
In terms of improvement, the documentation could be better. I would also like to see SingularityOne compatibility with Huntress, and the tighter integration between them would bring more to the table.
For how long have I used the solution?
I have been using it for three or four years.
What other advice do I have?
I would give the product a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SentinelOne Singularity Complete
October 2024
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
Cybersecurity Consulting Lead at a tech services company with 51-200 employees
Good pricing and security but needs better support
Pros and Cons
- "The best thing is it has a secure shell command that you can use to get into any endpoint and do some jobs."
- "The only problem I have is they don't manually review the threat files. That's the only thing I'm concerned about."
What is most valuable?
It's pretty good. The best thing is it has a secure shell command that you can use to get into any endpoint and do some jobs. That's a pretty cool feature.
It's pretty much the same as similar typical solutions. It is a CrowdStrike, or SentinelOne, or Windows Defender. They do the same thing.
The pricing is pretty good.
What needs improvement?
It's probably not that top-notch like CrowdStrike or Microsoft Defender. However, it's okay, it's not bad.
The only problem I have is they don't manually review the threat files. That's the only thing I'm concerned about.
The support needs improvement. There are some limitations.
For how long have I used the solution?
I've used the solution for less than six months.
What do I think about the stability of the solution?
It is a very stable product. There are no bugs or glitches, and it doesn't crash or freeze. It is reliable. I'd rate it a nine out of ten.
No matter what software you use, you need to do some fine-tuning.
What do I think about the scalability of the solution?
The solution is scalable. You can pretty much deploy to anywhere.
How are customer service and support?
In terms of if we need to send them some actual threat, they cannot manually verify it. That's the limitation of the company. However, for Microsoft, or Symantec, or CrowdStrike, you can actually submit a threat file, then they can manually review it. That's the only thing I've found so far with SentinelOne. The support is not that good. Obviously, probably eventually, they will get it in one year or two years' time; however, right now, it's not there.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I've used CrowdStrike, Carbon Black, and Microsoft Defender as well.
SentinelOne, CrowdStrike, and Carbon Black do the pretty much same thing. It all depends on the money.
The good thing about Microsoft and CrowdStrike is they can detect the device based on the traffic they're coming from. This is one of the advantages you have. With SentinelOne, this is where they're lacking. For example, for Windows Defender, if you're using your phone, you can figure out it's coming from your phone, or as long as it's coming to your enterprise network, you will know where it's coming from. This is one of the things I could not find in SentinelOne. You can only define it once you deploy it. However, without a proper deployment, you can't actually see it. For the other technologies, even though you don't deploy them, you can actually have a good understanding of the entire fleet and what's happening. For example, all emails are going to Office 365, so that's another way you get an excellent picture of the inventory assets. That's a very good NDM thing that you got it for free. With SentinelOne, they're not to that level yet.
How was the initial setup?
The initial setup is easy. It's even simpler than, for example, Windows Defender.
The maintenance is very low. It depends on how big the organization is. The false positive rate is very low. Obviously, it should be maintained by a team. Regardless, if it's Windows Defender, CrowdStrike, SentinelOne, or Symantec, it has to be built and looked after by a soft team.
What's my experience with pricing, setup cost, and licensing?
For the functionality you get, the pricing is pretty good. I'd rate it four out of five in terms of affordability.
Which other solutions did I evaluate?
I was actually evaluating Windows Defender. I just want to check to see the selling points and the advantages of having Defender over Symantec products.
What other advice do I have?
I didn't do a technical job; I just evaluated the product. I don't have a partnership with SentinelOne.
I'd rate the solution seven out of ten. They are pretty good overall.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Product Manager at a comms service provider with 51-200 employees
Granular, reasonably priced when compared with CrowdStrike, but the EDR is less detailed
Pros and Cons
- "The ability to get queries by pressing the "tab" button is a plus for SentinelOne."
- "It is difficult to manage users in SentinelOne."
What is our primary use case?
In comparison to CrowdStrike, they use a lot of ICANN fees in the UI. But this isn't a problem for me because I am already familiar with CrowdStrike's interface and navigation panel. I still don't use the hamburger mini version of CrowdStrike because I am used to the old panels.
The rollback issue isn't marketed by CrowdStrike. I'm certain of it. We can, however, do it indirectly. If you want to do rollback in craft with RTR over Windows shadow copies, there is a workaround.
This is an argument I occasionally use against SentinelOne. If you use rollback, your system has already been infected. CrowdStrike claims, that they don't do this, they are not a backup solution, and they don't allow any ransomware to work in their systems.
By the way, rollback is a plus in the eyes of customers.
If CrowdStrike can do it with a single click, it will be a great turn of events.
What is most valuable?
The ability to get queries by pressing the "tab" button is a plus for SentinelOne.
What needs improvement?
SentinelOne makes it more difficult to define users.
It is difficult to manage users in SentinelOne.
There are many defining roles. It is granular, but it is also complicated. It is more granular than CrowdStrike, but it is not preferred because you have to check hundreds of roles. It's a challenge.
This user assignment feature would be more efficient. It would be fantastic if they could design it.
In comparison to CrowdStrike, EDR is less detailed. CrowdStrike provides more information about an adversary than SentinelOne.
Having a good EDR is a huge plus. In my opinion, it earns two points. The number will be nine if they can expand it with a more detailed one.
I could complain about SentinelOne's pricing right now, but I am sure CrowdStrike is using its own staff to provide its clients with a complete solution. Being expensive is a little more reasonable than you think.
Most people want to know why CrowdStrike is more expensive than other options.
CrowdStrike can assist you with their technical personnel, and CrowdStrike is the only provider who can assist you with their own threat hunters. SentinelOne is not currently doing this.
For how long have I used the solution?
I have been using SentinelOne for three weeks.
I deployed it on my computer. I am testing it and trying to evaluate what is missing between the two products. I would like to see both of their advantages and disadvantages, which are not written. I am trying to gain real-life experience with these products. I have a lab.
On these virtual machines, I have at least ten vendors. Some are legacy antiviruses, while others are next-generation antiviruses. I have worked with a variety of brands. These labs are being used for comparison.
I use automatic updates. As a result, it's most likely the most recent version.
What do I think about the stability of the solution?
The thing is, I can't say a thing about it because I need to digest a lot of data and launch a lot of attacks on SentinelOne, which I haven't done much of. Two or three assaults.
It was successful in prevention and detection, but I need to try some other methods to see if I can bypass SentinelOne.
What do I think about the scalability of the solution?
This solution is currently being used by only two people. Myself and one of my teammates.
How are customer service and support?
Not right now because things will be different in the real world, but we are only two computers with SentinelOne. So we didn't have that kind of experience right now.
How was the initial setup?
When compared to CrowdStrike, the initial setup is more complex.
It only took me 10 minutes to install it on two PCs.
What's my experience with pricing, setup cost, and licensing?
At this time it is only a trial. After the trial period, I am going to purchase two licenses from SentinelOne. To make comparisons too and continue investigating both products.
Which other solutions did I evaluate?
We simply want to compare in real-life conditions CrowdStrike, SentinelOne, Microsoft, and other legacy antiviruses such as McAfee, Micro, and so on.
What other advice do I have?
If you are running an enterprise business, you should definitely go with CrowdStrike, but if you are on a tight budget, you could look into SentinelOne, but CrowdStrike is the better option. If you can stretch your budget.
If you need next-generation antivirus and EDR solutions or if your budget is limited, you can consider SentinelOne, but if you can increase your budget or convince your management to increase your budget, CrowdStrike would be ideal.
I am simply checking. I am not a customer. I am not a partner. I'm a CrowdStrike partner. I am only using it for my own needs. Because people frequently inquire about the differences between other brands and CrowdStrike.
People come to me for CrowdStrike assistance. And I have to explain the key differences between the two products. And BattleKart does not accurately reflect the information. When compared to BattleKarts, the real-time experience is more valuable.
I would rate SentinelOne a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Information Security Manager at a computer software company with 1,001-5,000 employees
Shortened our incident response process because all of the information we need is already there
Pros and Cons
- "Previously, we had some processes related to incident response which required more steps. We needed to upload to VirusTotal, Sandbox, et cetera. Now, this process is shortened because all of the information we need is already in SentinelOne. We can briefly analyze and even respond from one management console. If someone has SOC, using the API, they can control everything. It's very cool. I think this is the future."
- "In terms of improvement, they should work on agents' updates because that is not a strong part. It's not their strong point. It's not straightforward to upgrade agents. I send them questions about it. They already worked on this and they promised that in the next release that they will show me their solution for it. But this year I have had complaints about agents' updates, that they aren't clear."
What is our primary use case?
SentinelOne has completely replaced the antivirus solution that we used before. It's also an EDR solution. In the case of any suspicious malware, we can control the system with this agent.
How has it helped my organization?
Previously, we had some processes related to incident response which required more steps. We needed to upload to VirusTotal, Sandbox, et cetera. Now, this process is shortened because all of the information we need is already in SentinelOne. We can briefly analyze and even respond from one management console. If someone has SOC, using the API, they can control everything. It's very cool. I think this is the future.
Behavioral AI does recognize novel and fileless attacks but we hope not to experience an attack like this. These days, there is no life without the internet. I don't think it is really a plausible scenario because we all use Microsoft services, 365, etc. If you don't have an internet connection, then you don't have anything. The guys from SentinelOne showed me an example where they can actually work without an internet connection and it worked just fine, like a common antivirus solution. But it wasn't important to us that it can do this because we know that in the real world, there are not many scenarios that wouldn't involve the internet.
We do use the storyline feature because it's SentinelOne's main feature that they are proud of. We don't see a lot of viruses in our environment and from what we have seen, it doesn't really help because a user will download a virus, the antivirus blocks it, and that's the end of the story. So there isn't much of a storyline behind it. But the SentinelOne guys showed us how it works and in the case of a difficult attack, it should work fine.
We work with the storyline feature when we are suspicious of something and we need to check. But we didn't have an exact case where something highly critical was in our systems.
What is most valuable?
I find all of the features to be valuable. It's a cool and very informative tool. The management console analyzes, stops, and prevents the spread of malware. You only need to work with the console. There is nothing to do on the agent side. The user does not need to be involved in this process.
The level of information it provides is enormous. You have all you need in case something happens. If we need to have an incident response with third-party external companies, we can give them the data that they can analyze further. The information about what's happened on the computer is absolutely amazing.
It's very comprehensive. It offers a lot of data but you can see only what you need or you can go further. If you need to investigate a little further, you can do that in any process. It's a SOC-analyst style.
If you are not an analyst, you can still do a lot with it. It's very convenient. We have workers who are not in the office, who are working from home. This is a good solution for them because it's Cloud-based. I can control everything from one console and even for users who are not in the office. We work with lots of vendors and not many of them have this solution. Traditional antivirus software doesn't have these features.
In terms of its impact on the endpoint, when you have a house computer working on antivirus, it doesn't make a huge impact on the system resources and even more, it can be installed parallel to antivirus. We have had scenarios where we have traditional antivirus and SentinelOne installed in parallel. It's two antiviruses on the computer and users won't know about it. They know about it when they start to download bad stuff and the antivirus starts yelling.
According to what I see in the console, I do think that SentinelOne covers a wide variety of operating systems. It's even more than it needs to. In the traditional way, it's like antivirus but it does even more because it's also like an EDR solution. It covers all processes, what it does, where it goes, et cetera. There's a lot of stuff under the hood. I'm surprised it doesn't use a lot of resources because I thought it would be more aggressive for CPU memory.
What needs improvement?
In terms of improvement, they should work on agents' updates because that is not a strong part. It's not their strong point. It's not straightforward to upgrade agents. I send them questions about it. They already worked on this and they promised that in the next release that they will show me their solution for it. But this year I have had complaints about agents' updates, that they aren't clear.
They have a lot of updates on their management console. They have a lot of features. There is not enough time to read about it all. It's really a lot. The features that they apply are great and I would love to use them, but it's lots of things to know. And if you're not only working with antivirus on SentinelOne like me, there isn't much time to learn about it.
For how long have I used the solution?
I have been using SentinelOne for almost a year.
What do I think about the stability of the solution?
I'm very excited to work with SentinelOne but they have a problem with agent updates. We lose connectivity when we update agents. When users are working from home it's not good to lose connection because you don't have options to connect or have meetings.
I think they started working very closely on this problem. This solution will be better but so far, that's been my experience.
What do I think about the scalability of the solution?
We use the Cloud. It's completely scalable. They use a management console for lots of companies. It's tremendously scalable, it can be used with hundreds of thousands of computers.
Right now, we protect only 100 endpoints, it's for highly critical systems. Before the COVID crisis, we had plans to increase usage. We need to renew at the end of the year. We will for sure renew for 100 endpoints. I'm not sure about expanding though.
We don't need to do anything related to updating service backend sites. For agents, we only need to click "select all" and "run update," that's it. It only requires one person for maintenance, to see events and analyst information, technology, etc. It has access for three people who are security engineers and our CSO.
How are customer service and technical support?
They have excellent support. There are security vendors who take up to 48 hours to just answer back a "Hello," without an explanation to my problem. The SentinelOne guys answer within the hour with a solution to any concerns expressed in an email. Support is very awesome. They also connect me with engineers who can help me. I can share a screen with them to show them the exact problem. This is important because a lot of vendors don't do this.
How was the initial setup?
The initial setup is very easy and straightforward. We don't use the on-premise solution, we are Cloud-based. It's important because we have a lot of resources on our side who work fast. We can deploy in minutes. The initial deployment took one hour.
What about the implementation team?
We did the deployment ourselves. It's really easy. We have a Wiki page where end-users can see what they can install themselves. They just need to click on it, type, tell us where they want us to put a computer, and that's it. The users can do it themselves.
We installed it for a pilot group of 10 users and then deployed for others.
What was our ROI?
Our analysts spend less time doing his job because he has everything he needs in one management console. He can programmatically do everything and only react to real incidents. It reduced the costs of analysts' work. Their work costs a lot of time and money and having SentinelOne enables us to save on these costs.
What's my experience with pricing, setup cost, and licensing?
There are actually three versions of this product: the user version, professional, and professional plus. If analysts need to see something, like what the users are doing, what processes are running, we can go to the console and see. The traditional version only shows when incidents happen. I think the next time we renew, we'd go with the lesser version because it shows enough information.
There aren't additional costs to the standard licensing.
Which other solutions did I evaluate?
We have the option to choose different vendors. We briefly looked at other vendors. We looked at Carbon Black, Kaspersky, and ESET EDR.
We evaluated them one year ago. These vendors are comparable to traditional antivirus while SentinelOne is and all in one solution. It has everything you need. SOC analysts is straightforward and they gave us a straightforward proposal.
It takes the same amount of time for SentinelOne to catch malware as it does other solutions. There's not much of a difference. In our case, we don't see a lot of viruses because we have a lot of levels of security that prevent them.
What other advice do I have?
We can see the difference between traditional antivirus and what we can do with SentinelOne. Even if the price is a little bit more, we can see what we can do with it. We can use EDR, stop network activity, do whatever we need on the endpoint, from the security engineer side. We can see that it's at a completely different level. We have a traditional antivirus but we're going to rid of them at the end of the licensing period.
My advice would be to go with the Cloud version, not on-prem.
I would rate SentinelOne a ten out of ten. It's a ten out of ten in terms of the EDR. It's also a 10 of 10 for the product and company. The solution does a lot.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
IT Operations Manager at a retailer with 1,001-5,000 employees
Offers better protection for corporate environments particularly with a lot of cloud integration and platforms like Office 365
Pros and Cons
- "All of the features are valuable. The way that it integrates into management with fault correction capabilities over is especially valuable. Any of the full gamut of the features that it provides are useful to us."
- "In terms of improvement, I would like to see better alerting to let us know if there is anything wrong with SentinelOne working on the endpoint of the computer."
What is our primary use case?
Our primary use case of this solution is to have as a next-generation security product for our endpoint devices.
What is most valuable?
All of the features are valuable. The way that it integrates into management with fault correction capabilities over is especially valuable. Any of the full gamut of the features that it provides are useful to us.
What needs improvement?
In terms of improvement, I would like to see better alerting to let us know if there is anything wrong with SentinelOne working on the endpoint of the computer.
For how long have I used the solution?
I have been using SentinelOne for six months.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It's scalable. We don't have any plans to increase usage.
How are customer service and technical support?
We haven't had to engage with their technical support.
Which solution did I use previously and why did I switch?
We were previously using another solution and it was a corporate decision to switch to this solution.
How was the initial setup?
The initial setup was straightforward. The deployment took around two weeks.
What about the implementation team?
We did the integration in-house.
Which other solutions did I evaluate?
We didn't evaluate other options before choosing this solution.
What other advice do I have?
I strongly recommend this solution. I would recommend that you get onto a next-generation endpoint security device like this one. It's much better protection for corporate environments particularly with a lot of cloud integration and platforms like Office 365. If you're going to start using those sort of services, then you really need a next-generation endpoint protection device like SentinelOne.
I would rate it an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Sup at Capital Development Services
Endpoint protection solution that is scalable and is straightforward to setup
Pros and Cons
- "The customer support for this solution is good."
- "The overall integration functionality for this solution could be improved."
What is our primary use case?
We use SentinelOne as an endpoint protection solution.
What needs improvement?
The overall integration functionality for this solution could be improved.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
The customer support for this solution is good.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I would recommend that anyone considering using this solution first understand exactly how this solution works and what their business needs.
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Partner at a tech services company with 11-50 employees
Protects endpoints against malware and other threats
Pros and Cons
- "The most valuable feature of this solution is the user-friendly interface."
- "This solution would be more attractive to customers if the price were lower."
What is our primary use case?
We are an IT company that sells solutions, and this is one of the products that we provide to our customers. We work on certain opportunities that require the capabilities of SentinelOne, but we do not use it for our own purposes.
This solution is used to protect endpoints against malware and other threats.
A lot of the deployments are hybrid. In Lebanon, the cloud is not used to a large extent. Most of the customers use on-premises solutions.
What is most valuable?
The most valuable feature of this solution is the user-friendly interface. Our customers ask for something that is easy to use, easy to manipulate and doesn't require too much intervention. This is where SentinelOne scored big against CrowdStrike and Carbon Black.
This solution is easy to install.
What needs improvement?
This solution would be more attractive to customers if the price were lower.
For how long have I used the solution?
We have been working with this solution for about one year.
What do I think about the stability of the solution?
The stability seems ok at this point because there is no negative feedback from the customers.
What do I think about the scalability of the solution?
This solution is scalable and expandable with no issues.
How are customer service and technical support?
We have support from both vendor and distributor, and up to now, it has been satisfactory. The response has been very good, which is something the customers really appreciate and is always considered a plus.
How was the initial setup?
The initial setup of this solution is straightforward. The deployment is very easy and very fast, taking perhaps two or three hours, depending on the size of the project.
It is a centralized deployment.
A maximum of two people are required for the setup and maintenance.
What about the implementation team?
The implementation of this project is a joint effort between our team and the vendor's technical team.
What other advice do I have?
I have done POCs with this solution for two customers and there has been no negative feedback.
My advice for anybody considering this product is to do a POC and check to ensure it fits their environment. In some areas, this may be the best product to use, but in another environment, another product or another solution would be a better fit. It's always a matter of doing the POC and trying to get the most out of the product, depending on the environment.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
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Updated: October 2024
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