SentinelOne Singularity Complete Reviews

Singularity Complete combines prevention, detection, response, and remediation for endpoints, servers, and VMs. It autonomously blocks malware, ransomware, and zero-day threats using behavioral AI and machine-speed prevention.
Enables natural language queries, auto-summaries, and investigation notebooks for faster triage and hunting

It has reduced the need for manual intervention and accelerates incident response, lowering operational overhead.

Provides rich forensic data and automated root cause analysis cuts down investigation time from hours/days to minutes, improving SOC efficiency.

I believe it is currently at its best.

Moreover SentinelOne development teams is working for continuous improvement of agent and console features.

We started deploying it in 2018.

I do confirm, it is a really stable solution: we have been using sentinelOne solution for years and the agent minimizes conflicts and reduces system resource consumption, which contributes to stability across diverse environments.

The platform is built on a cloud-native foundation, So we don’t need heavy on-prem infrastructure, it means we can easily scale up or down as our organization grows, without worrying about hardware limitations.

One lightweight agent handles EPP, EDR, threat hunting, and even IoT/identity protection, reducing complexity and makes scaling across thousands of endpoints straightforward.
Finally the management console provides centralized control for endpoints across multiple regions and environments (Windows, macOS, Linux, cloud workloads).

5 star.
Very fast and very professional.

P.S.: I cannot edit “Pros” and “Cons”

Positive

Previously, we had the McAfee, which was complicated to managed. 

We heard about this SentinelOne and its new antivirus, so we contacted our consultant who organized a PoC. After the PoC, we decided to migrate the solution.

For deploying, it takes a long time. Our process was first to install SentinelOne with McAfee, having two antiviruses in the same host. Then, we started to uninstall McAfee. That process took about six to nine months because we had a lots of endpoints to deploy.

The antivirus migration was smooth. The only thing that was tricky was the removal of the McAfee tool because sometimes it worked incorrectly and didn't uninstall the antivirus.

The deploy was almost completely autonomous, we just followed the suggestions provided by SORINT and used our software distribution tool to install the agents on our assets.

I am sure the solution has reduced our incident response time and detection as well, but we have never evaluate, calculate an actual Return of investment of the solution. We will think about it, thank you.

I haven't managed budget so far, so I have no experience with licenses and costs

No other solutions were evaluated.

I would rate this solution as a 10 out of 10.
The only advice I would give is to try the solution with a POC/POV and evaluate the solution features provided with the complete. 
I am sure they will be surprised by the effectiveness of the solution and the simplicity of its management.

The use case varies based on the customers' requirements and specific needs.

The solution's Ranger functionality offers network visibility and a defined set of capabilities, particularly in terms of discovering and understanding network structures. 

The fact that Ranger doesn't necessitate new agents, hardware, or network modifications is a crucial aspect for us. It stands out as one of the primary selling points, especially considering the intermittent nature of changes like those affecting CPO. 

With the increasing prevalence of remote processes and a shift towards cloud architectures like SASE or SSE, moving towards a single vendor for security purposes could simplify the overall process. It aided in minimizing alerts, primarily due to the behavioral analytics component, which reduces a significant amount of noise. 

It contributed to time savings for our team, particularly for the projects and tasks I predominantly handled on my own.

The solution contributed to a decrease in our organization's time to detect incidents and respond to incidents. It aided the organization in cost savings and it contributed to a reduction in our organizational risk.

One of the most valuable features resides on the endpoint, with the rollback functionality standing out as particularly noteworthy. It seamlessly integrates with other solutions, providing a high level of compatibility and effectiveness. 

The capability to ingest and correlate data across our security solutions stands out as one of the strongest features. It excels in connecting incidents to create a coherent storyline.

Improvement seems necessary, especially with the focus on enhanced support. This is particularly crucial in the analytics domain, where the existing agent falls short in comprehensive performance. Additionally, there's room for enhancement in the mobile element. Although it's in their pipeline, the current state is not optimal, especially when considering the need to install it on people's phones.

I have been using it for a year.

The stability is straightforward and solid. It's notably uncomplicated and easily manageable.

The scalability is excellent, with a high degree of flexibility and ease.

Mostly, we handled the support aspect for our clients. However, among the vendors, it's notable for being quite strong in terms of support. I would rate it eight out of ten.

Positive

The initial setup was straightforward.

When it comes to deploying the agent across machines within the environment, it's a relatively straightforward process, akin to pushing it through the system's processor. The implementation strategy is contingent on the specific cluster, taking into account factors like the proof of concept and the desired objectives. In our case, we managed the implementation independently, involving only a few people. The deployment model is highly variable and depends on the customer's preferences. They typically communicate their preferences to us, and we adapt accordingly. Some opt for in-house hosting, while others prefer a cloud-based approach. It doesn't require maintenance. 

The pricing is on the higher end, making it less suitable for small or medium-sized businesses and perhaps not the ideal fit for the public sector where budget constraints may be more pronounced. I would recommend it more as an enterprise-level product.

SentinelOne Singularity Complete was selected from a range of different providers, evaluated against other companies, and then analyzed to be the chosen product for our managed service. The capacity for innovation, ease of deployment, and streamlined management set it apart from other solutions. Additionally, its leading capability to correlate incidents into a cohesive storyline is a noteworthy aspect.

As a partner, I find them to be highly effective, especially since they are increasingly focusing on the enterprise market. Overall, I would rate it nine out of ten.

SentinelOne Singularity Complete has improved our security stack. You don't have to worry about monitoring 24/7. 

The tool's most valuable feature is Vigilance Respond Pro monitoring. You don't have to have a dedicated SOC and worry about staffing. 

I don't like switching the way you switch from legacy to XDR.

I have been using SentinelOne Singularity Complete since March 2023. 

SentinelOne Singularity Complete is stable. 

The product is scalable. 

A reseller consultant helped us with the tool's implementation. Our experience was good. 

SentinelOne Singularity Complete has freed up my staff's time and helped them focus on other tasks. 

The product's interoperability with other SentinelOne solutions and third-party tools is good. 

The solution has reduced our organizational risk. We have faster responses to incidents. 

SentinelOne Singularity Complete is a mature and solid product. I like the standard EDR capabilities. 

I rate it a nine out of ten. 

We are using SentinelOne Singularity Complete for an EDR platform for our clients.

The most valuble feature of SentinelOne Singularity Complete is the recovery and zero-day detection.

SentinelOne Singularity Complete could improve by having DNS filtering. Other competitor solutions have this feature.

I have been using SentinelOne Singularity Complete for approximately one year.

We have approximately 1,000 people using this solution. We have plans to increase our usage.

The scalability of SentinelOne Singularity Complete is great.

We do the implementation of the solution in-house.

I have previously used BitDefender.

The initial setup of SentinelOne Singularity Complete is easy. For exciting clients, the deployment of the solution can be done in minutes.

I have received a return on investment using SentinelOne Singularity Complete.

We've used SentinelOne Singularity Complete capability to enhance our offering and, therefore, be able to leverage that to increase our pricing.

For our use case, the solution is affordable. There are not any hidden fees.

We evaluated Sophos, Carbon Black, and CloudStrike before choosing SentinelOne Singularity Complete.

I rate SentinelOne Singularity Complete a nine out of ten,

Our primary use case for the solution was covering all the endpoints, including servers. We also added the Kubernetes nodes with the CI/CD platform, which covered end-to-end features that we need to fill the required security controls.

The solution has benefited us by monitoring most of the activities to endpoints that we control over the USB and the browser monitoring. Activity monitoring was also done through the XDR platform. We had a couple of incidents where there was zero-day malware planted inside the Lenovo firmware upgrade, which we were able to capture through the auto-detection feature. 

The autonomous platform is valuable because we can separate false positives and negatives and update the database during certain types of automation.

The solution can be improved by ensuring threats are being mitigated on the platform autonomously and by considering introducing an on-premises solution with affordable pricing for government institutions.

There is not much focus on the on-premise solution as the license cap is so huge for small and medium-sized institutions.

We have been using the solution for approximately one year.

The solution is stable.

The solution is scalable and can use the facility to do the same license, which could be used for Kubernetes. So it is the same license but different scales which we have utilized. Approximately 1,000 users are using the solution.

Our team has had a good experience with customer service and support.

Neutral

The initial setup was straightforward. Our team has also done an equally simple upgrade. It took approximately 24-48 hours.

I would say that there could be better ROI if we tend to use more than 500 licenses under a multi-cloud solution. But it would not be the same for an on-premise solution. 

The license for the solution is quite expensive, but it is cheaper than CrowdStrike. However, if you consider specific organization requirements, it has covered them all, so we might move to CrowdStrike after evaluating three years. Then, we assess the kind of tool in line with our requirements and implement the latest and the best tool in the quadrant, and currently, in Cambodia, CrowdStrike and TrendMicro are more popular.

I rate the solution a seven out of ten. The solution is good but can be improved by ensuring threats are being mitigated on the platform and considering reducing the license cap for an on-premises solution.

Using SentinelOne isn't part of my daily tasks. My team only uses it when there's a detection, so the tool is only kept as a screenshot or wallpaper and is only used when there's an alert. It doesn't give us many alerts anyway.

My company uses SentinelOne for EDR purposes for alerts, detections, and patch deployment. For example, some clients ask my team to patch multiple devices and apply policies to the devices, so my team updates policies, applies patches, and updates machines per Windows and Mac updates.

My company also uses SentinelOne for EDR detections and investigations, including forensic purposes.

The most valuable feature of SentinelOne is the good graph it provides. It has a specific page where it detects the recent attacks on other machines or the hackers, for example, group APT28 and all. It shows the active group or predators in the market, the tactics the group uses, and the recent attacks the group performed.

My company even asked a particular client to onboard devices on SentinelOne because it's easier to graph the alerts. The tool can provide you with a better graph that shows when the alert started, the process, the challenges, and the parameters of the processes.

SentinelOne also has a knowledge base embedded in it. You have to visit the page to get the details.

I also like that you can see the activities performed for the alerts received from your end. You have a bunch of people working on SentinelOne, and you don't have to worry about not knowing who received and resolved the alerts because you can get information on the activities on the tool. You can view the actions on the alerts and who has taken action. This is a valuable feature of SentinelOne that's not usually provided on the other EDRs because it's unrelated to the investigations. I can see who recently closed or resolved a particular alert on SentinelOne because the name of the person who took action will appear on the activity page.

Another feature I like a lot about SentinelOne that I can't find in other EDR solutions is the AI segregation and categorization of events. You'll be directed to the logon events category if you're looking into logon-related events. If you're looking into network-related events, you'll be directed to another category, the appropriate one. Based on your search, the SentinelOne AI will segregate the results into categories. You can click on the category and view the categories related to your events. The segregated results then make it easier to do the investigations.

An area for improvement in SentinelOne is the search feature. It could be easier. For example, you can select the number of results that will be shown to you, such as two thousand events, and you can even go up to twenty thousand events for the search you've made, but you can't go beyond twenty thousand. You can only receive up to twenty thousand if you find login-related, detection-related, or process creation-related events. That's the limitation in the search feature of SentinelOne, which ruins the task because it isn't enough when you're doing your investigation.

The retention period of the tool also has room for improvement. The retention period is a time when you can patch up the logs, even older ones. Still, on SentinelOne, the retention period is only one week or one week up to twenty-eight days, and that period is insufficient, especially for a security breach. If a security breach occurs within the company, it could be six months to a year, so if you want to view the logs, you cannot go beyond the limit set by SentinelOne.

The retention period of the tool is way less than what other EDR solutions provide. SentinelOne and CrowdStrike come with a shorter retention period, which means you cannot go beyond one month when investigating the logs.

One month is the timeframe of the retention period, and one week is real-time, as scheduled by the vendor. For forensics purposes, the retention period is critical, so what would make SentinelOne better is a more extended retention period that lets you investigate logs. If you want to patch logs, you can directly call or reach out to the vendor who can provide you with the logs. If the vendor has no logs, you won't get the initial alert when the incident starts.

What I want to see from SentinelOne in its next release is a faster search. I also wish that the twenty thousand event limitation be removed.

I've been using SentinelOne for nine to ten months now.

SentinelOne is a stable tool that never crashes. It's a good product.

Its stability is nine out of ten because, at times, the tool lacks robustness when searching. For example, if I want to search, it can take some time based on my ability to search. Searching on SentinelOne can be much faster because, search-wise, it could be a little laggy.

The scalability of SentinelOne is much better than other tools, so it's a ten for me, scalability-wise.

I haven't contacted the technical support for SentinelOne, but many of my colleagues had experience getting SentinelOne support. One case was about the retention period because a client had been compromised and needed more logs from SentinelOne, but the support team couldn't provide more logs as the retention period was too short.

My company chose SentinelOne over other solutions because it's powerful in the areas of detection, flagging for alerts, and logs. The alert creation is stronger in SentinelOne, so my company went with this tool.

The initial setup for SentinelOne was easy, and I manually performed it. It's easy to deploy a device onto SentinelOne. You have to run the agent, and the application, then the tool will be onboarded. It's that easy.

The deployment of SentinelOne hardly took me half an hour. Once you've learned how and executed the agent file on the machine, you'll start getting the logs. You'll test, configure, and collect the right resources and receive the logs.

I implemented SentinelOne, so it's in-house.

As a developer, I have no information on the pricing of SentinelOne.

I'm using SentinelOne, the EDR solution.

SentinelOne is deployed on the cloud, probably the public cloud, though I wonder if it's private or public. It's on the cloud because it has many more features and doesn't use up many resources even when there's a high workload, and as a tool, SentinelOne performs very well. It may be on AWS or Azure, though.

Within the company, twenty people personally use SentinelOne daily.

My company is a partner of SentinelOne, so my team recommends it to clients, especially if clients require more detection and easy onboarding.

I'd tell anyone looking into implementing the tool that it's fun to learn and use. You can use it without needing many clicks to isolate the machine or perform your required activities. One of the best features of SentinelOne is that it has minimal mouse actions. For example, when you click on a machine, you'll get the hyperlink that shows you the machine details, the uptime, when it was first and last seen, the memory, and all the machine details. You get the details in one location, such as the applications installed on the machine, the network-related configurations of the machine, and the machine processes. You won't get as many features from other EDR solutions. You can isolate the machine, repair and update the machine, update the knowledge base and software, and onboard a particular device on SentinelOne. The tool has many more features. It's a good tool.

My rating for SentinelOne is nine out of ten. Still, if the twenty-thousand event limitation is removed, then that's the time I'd give the tool a score of ten because if there's no limit set, then you can get all process details related to your investigation.

The primary use case of the solution is cybersecurity. The solution provides endpoint protection against direct threats and insider threats.

The most valuable features are Deep Visibility, Remote Script Orchestration, and Ranger.

The solution can improve by adding more granular firewall capabilities. I would like to see an interface where I can in one view change the security posture of all groups with one click. I would like to have a listing of all the groups and then apply what's relevant to all the groups at once.

I have been using the solution for one year.

The solution is extremely stable.

The solution is scalable.

The tech support is brilliant.

Positive

The initial setup is straightforward. It takes about four weeks to deploy.

The implementation was done in-house.

The ROI is good. Once you go through the stabilization phase and get to know and understand the customer's environment and configure accordingly to what the customer needs, the return is there immediately.

The license is paid annually and is competitive. There are features that are not included in the licensing cost but it does include Vigilance and STAR.

I give the solution a nine out of ten.

On average, once the implementation phase is complete the solution only requires two people to maintain it.

Our primary use case for SentinelOne is antivirus and malware protection. 

I found the detection the most valuable. 

There is room for improvement with the management interface. It could be more user friendly. 

I have been using SentinelOne for less than a year but more than six months. 

SentinelOne is a stable solution. 

SentinelOne is a scalable solution. We have some 300 people using it in our organization and plan to increase usage as the company grows. Every machine we roll out gets that product.

We used Trend Micro before we switched to SentinelOne. We made the switch because SentinelOne is not signature-based, it's an AI solution. 

The initial setup was straightforward. It entails simple installers and we deployed it through policies. We deployed it as a package on all PCs and servers and it took two weeks.

Deployment can be done in-house with one technical person. 

I recommend it. It just works.