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Tim Bosman - PeerSpot reviewer
Chief Information Officer at Amadys
Real User
Simple deployment and the solution just works
Pros and Cons
  • "SentinelOne is a stable solution."
  • "There is room for improvement with the management interface. It could be more user friendly."

What is our primary use case?

Our primary use case for SentinelOne is antivirus and malware protection. 

What is most valuable?

I found the detection the most valuable. 

What needs improvement?

There is room for improvement with the management interface. It could be more user friendly. 

For how long have I used the solution?

I have been using SentinelOne for less than a year but more than six months. 

Buyer's Guide
SentinelOne Singularity Complete
March 2025
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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What do I think about the stability of the solution?

SentinelOne is a stable solution. 

What do I think about the scalability of the solution?

SentinelOne is a scalable solution. We have some 300 people using it in our organization and plan to increase usage as the company grows. Every machine we roll out gets that product.

Which solution did I use previously and why did I switch?

We used Trend Micro before we switched to SentinelOne. We made the switch because SentinelOne is not signature-based, it's an AI solution. 

How was the initial setup?

The initial setup was straightforward. It entails simple installers and we deployed it through policies. We deployed it as a package on all PCs and servers and it took two weeks.

What about the implementation team?

Deployment can be done in-house with one technical person. 

What other advice do I have?

I recommend it. It just works. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Information Security Principal at a venture capital & private equity firm with 1,001-5,000 employees
Real User
Top 10
A next-generation EDR solution with integrated machine learning and AI
Pros and Cons
  • "SentinelOne is the next-generation EDR solution."
  • "The solution does not have an application security and control module."

What is our primary use case?

The single agent feature in the modules is valuable.

What needs improvement?

The solution does not have an application security and control module.

For how long have I used the solution?

We have been using the solution for two years.

What do I think about the stability of the solution?

It is a very stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. Everyone is using this solution in our organization, with almost 2000 users. It's mandatory for us to install this EDR solution on all the inputs.

How are customer service and support?

The technical support is good, and I rate it a nine out of ten.

Which solution did I use previously and why did I switch?

We switched to SentinelOne because Trend Micro was too complex.

How was the initial setup?

The initial setup was straightforward. We use the SaaS model, cloud-based solution, and console on cloud, so it's very straightforward. I rate the setup a 4.8 out of five, and I would give it a five if they added application control.

What's my experience with pricing, setup cost, and licensing?

Pricing is okay and costs almost the same as Trend Micro. We have a partnership with SentinelOne, and it costs about $30 to $35 per user per year.

What other advice do I have?

I rate this solution a ten out of ten. SentinelOne is the next-generation EDR solution. Once it is installed, no action is required from the end user. It's machine learning and AI integrated, and 95% of threats are blocked. It's a great product.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
SentinelOne Singularity Complete
March 2025
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Jeffrey Agomate - PeerSpot reviewer
Information Security Engineer at Infoprive
Real User
Easy to set up with great AI and helpful technical support
Pros and Cons
  • "The product can scale."
  • "I'd like to see more documentation."

What is our primary use case?

We primarily use the solution for EDR to protect critical devices.

What is most valuable?

The AI feature is great, as are its automatic features. The solution can scan for malware easily. And then the ransomware protection is excellent.

It's pretty easy to set up.

The technical support is great.

The product can scale.

What needs improvement?

The solution just needs to step up and take on other solutions. Some are a bit stronger in comparison.

My improvements have been qualitative. For example, previously they didn't have a mobile device solution. However, two months ago, or three months ago they released the mobile version. Previously, they could only cover Linux, Windows, and macOS. However, two months, three months ago roughly, they start supporting mobile devices.

I'd like to see more documentation. 

SentinelOne documentation is only available to partners or people who own SentinelOne. There is no public documentation of SentinelOne. With other EDRs you can literally fix your problem by going to the documentation publicly. There is always public documentation. However, with this product,  public documentation is hidden from subscribers. If you Google some SentinelOne issue, you don't find any answers. There needs to be more public information about the product.

We added some sessions with a customer to go through testing, including a UAT session and testing session of the solution, and the customer listed some things they wanted to see in the solution. 

For how long have I used the solution?

I've been dealing with the solution for 14 months. 

What do I think about the stability of the solution?

Overall, the solution is between 90%  and 95% stable. Sometimes it causes a blue screen and causes the device to crash. It causes servers or computers to crash. That's a huge gamble. You could install SentinelOne on your computer and if you do, there's the risk that your production machine could go down when SentinelOne came on. Stability is a gamble for SentinelOne. There's more chance of crashing your computer. And the only solution when that happens is to go and install it through safe mode.

What do I think about the scalability of the solution?

The product is actually scalable.

Our customers are small, medium, and enterprise companies. We support all of them, both small and medium enterprising arms.

How are customer service and support?

SentinelOne technical support is awesome. If there is a five-star option, I'd give them six stars. They give good support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm also working with CrowdStrike Falcon. I have worked with Carbon Black as well. SentinelOne is better than Carbon Black.

The priority of EDR before any complex feature is the ability to detect and then prevent malware attacks. That will be main reason of an EDR. SentinelOne does a very good job of detection of online threats. Once you get targeted by a ransomware attack, SentinelOne will notice that. Carbon Black doesn't do that.

How was the initial setup?

The implementation process is pretty easy. 

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. I'm an engineer and therefore can't speak to exact pricing. 

What other advice do I have?

We're a partner.

We sell SentinelOne. We implement and deploy. We have a partnership, basically. 

I'd rate the solution eight out of ten.

My advice to other users is if you are going to any solution out there, number one is to make sure if there are issues tey can be easily fixed. With this product, you won't have to have a problem going for three months unsolved or going for two months unsolved. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Tichaona Ndoreka - PeerSpot reviewer
Infrastructure Sup at Capital Development Services
Real User
Endpoint protection solution that is scalable and is straightforward to setup
Pros and Cons
  • "The customer support for this solution is good."
  • "The overall integration functionality for this solution could be improved."

What is our primary use case?

We use SentinelOne as an endpoint protection solution.

What needs improvement?

The overall integration functionality for this solution could be improved. 

For how long have I used the solution?

I have been using this solution for three years. 

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and support?

The customer support for this solution is good.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

I would recommend that anyone considering using this solution first understand exactly how this solution works and what their business needs. 

I would rate this solution a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Managing Partner at a tech services company with 11-50 employees
Real User
Protects endpoints against malware and other threats
Pros and Cons
  • "The most valuable feature of this solution is the user-friendly interface."
  • "This solution would be more attractive to customers if the price were lower."

What is our primary use case?

We are an IT company that sells solutions, and this is one of the products that we provide to our customers. We work on certain opportunities that require the capabilities of SentinelOne, but we do not use it for our own purposes.

This solution is used to protect endpoints against malware and other threats.

A lot of the deployments are hybrid. In Lebanon, the cloud is not used to a large extent. Most of the customers use on-premises solutions.

What is most valuable?

The most valuable feature of this solution is the user-friendly interface. Our customers ask for something that is easy to use, easy to manipulate and doesn't require too much intervention. This is where SentinelOne scored big against CrowdStrike and Carbon Black.

This solution is easy to install.

What needs improvement?

This solution would be more attractive to customers if the price were lower.

For how long have I used the solution?

We have been working with this solution for about one year.

What do I think about the stability of the solution?

The stability seems ok at this point because there is no negative feedback from the customers.

What do I think about the scalability of the solution?

This solution is scalable and expandable with no issues.

How are customer service and technical support?

We have support from both vendor and distributor, and up to now, it has been satisfactory. The response has been very good, which is something the customers really appreciate and is always considered a plus.

How was the initial setup?

The initial setup of this solution is straightforward. The deployment is very easy and very fast, taking perhaps two or three hours, depending on the size of the project.

It is a centralized deployment.

A maximum of two people are required for the setup and maintenance.

What about the implementation team?

The implementation of this project is a joint effort between our team and the vendor's technical team.

What other advice do I have?

I have done POCs with this solution for two customers and there has been no negative feedback.

My advice for anybody considering this product is to do a POC and check to ensure it fits their environment. In some areas, this may be the best product to use, but in another environment, another product or another solution would be a better fit. It's always a matter of doing the POC and trying to get the most out of the product, depending on the environment.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Tallis Newkirk - PeerSpot reviewer
CEO/Team Lead at Intech Computer Solutions
Real User
Well designed and does what it says it's going to do
Pros and Cons
  • "The most valuable feature is that it does what it says it will do. It fulfills its claims. It’s not really common for products to do that today."
  • "In terms of improvement, the documentation could be better. I would also like to see SingularityOne compatibility with Huntress, and the tighter integration between them would bring more to the table."

What is our primary use case?

I use it pretty extensively. All of my highest-tier clients use SingularityOne.

How has it helped my organization?

All of my business's machines use SentinelOne complete with Singularity and XDR, which ties into things like Azure AD and whatnot. It's really great. Although I don't get the 24x7 Managed Security Operations Center wonderfulness through it.

It is a well-designed product that does what it says it is going to do. It protects endpoints, finds anomalies, and remediates them based on the automation plans I've set up.

It is a really great product.

What is most valuable?

The most valuable feature is that it does what it says it will do. It fulfills its claims. It’s not really common for products to do that today.

What needs improvement?

In terms of improvement, the documentation could be better. I would also like to see SingularityOne compatibility with Huntress, and the tighter integration between them would bring more to the table.

For how long have I used the solution?

I have been using it for three or four years.

What other advice do I have?

I would give the product a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1935105 - PeerSpot reviewer
Cybersecurity Consulting Lead at a tech services company with 51-200 employees
Real User
Good pricing and security but needs better support
Pros and Cons
  • "The best thing is it has a secure shell command that you can use to get into any endpoint and do some jobs."
  • "The only problem I have is they don't manually review the threat files. That's the only thing I'm concerned about."

What is most valuable?

It's pretty good. The best thing is it has a secure shell command that you can use to get into any endpoint and do some jobs. That's a pretty cool feature. 

It's pretty much the same as similar typical solutions. It is a CrowdStrike, or SentinelOne, or Windows Defender. They do the same thing. 

The pricing is pretty good. 

What needs improvement?

It's probably not that top-notch like CrowdStrike or Microsoft Defender. However, it's okay, it's not bad. 

The only problem I have is they don't manually review the threat files. That's the only thing I'm concerned about.

The support needs improvement. There are some limitations. 

For how long have I used the solution?

I've used the solution for less than six months. 

What do I think about the stability of the solution?

It is a very stable product. There are no bugs or glitches, and it doesn't crash or freeze. It is reliable. I'd rate it a nine out of ten. 

No matter what software you use, you need to do some fine-tuning.

What do I think about the scalability of the solution?

The solution is scalable. You can pretty much deploy to anywhere.

How are customer service and support?

In terms of if we need to send them some actual threat, they cannot manually verify it. That's the limitation of the company. However, for Microsoft, or Symantec, or CrowdStrike, you can actually submit a threat file, then they can manually review it. That's the only thing I've found so far with SentinelOne. The support is not that good. Obviously, probably eventually, they will get it in one year or two years' time; however, right now, it's not there.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I've used CrowdStrike, Carbon Black, and Microsoft Defender as well. 

SentinelOne, CrowdStrike, and Carbon Black do the pretty much same thing. It all depends on the money.

The good thing about Microsoft and CrowdStrike is they can detect the device based on the traffic they're coming from. This is one of the advantages you have. With SentinelOne, this is where they're lacking. For example, for Windows Defender, if you're using your phone, you can figure out it's coming from your phone, or as long as it's coming to your enterprise network, you will know where it's coming from. This is one of the things I could not find in SentinelOne. You can only define it once you deploy it. However, without a proper deployment, you can't actually see it. For the other technologies, even though you don't deploy them, you can actually have a good understanding of the entire fleet and what's happening. For example, all emails are going to Office 365, so that's another way you get an excellent picture of the inventory assets. That's a very good NDM thing that you got it for free. With SentinelOne, they're not to that level yet.

How was the initial setup?

The initial setup is easy. It's even simpler than, for example, Windows Defender. 

The maintenance is very low. It depends on how big the organization is. The false positive rate is very low. Obviously, it should be maintained by a team. Regardless, if it's Windows Defender, CrowdStrike, SentinelOne, or Symantec, it has to be built and looked after by a soft team.

What's my experience with pricing, setup cost, and licensing?

For the functionality you get, the pricing is pretty good. I'd rate it four out of five in terms of affordability.

Which other solutions did I evaluate?

I was actually evaluating Windows Defender. I just want to check to see the selling points and the advantages of having Defender over Symantec products.

What other advice do I have?

I didn't do a technical job; I just evaluated the product. I don't have a partnership with SentinelOne. 

I'd rate the solution seven out of ten. They are pretty good overall. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
System Engineer at Dr. Marc Daenen
Real User
Provides good security and protection against ransomware
Pros and Cons
  • "Offers good protection against ransomware."
  • "The anti-ransomware technology takes up a lot of disc space."

What is our primary use case?

This is an anti-malware and threat management product. We are customers of SentinelOne and I'm a system engineer.

What is most valuable?

We chose SentinelOne because of the protection it offers against ransomware. It provides good security that gives peace of mind.

What needs improvement?

We sometimes have issues with the disc space and that's because of the anti-ransomware technology they use. The volume of shadow copies becomes too large and we have to manage that. 

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

This is a stable product. 

What do I think about the scalability of the solution?

The solution is scalable, we have around 500 users in the company. 

How are customer service and support?

I have issued some tickets to technical support and they were very responsive. 

How would you rate customer service and support?

Positive

How was the initial setup?

We use an in-house person along with a third-party consultant for implementation.

What's my experience with pricing, setup cost, and licensing?

I believe that SentinelOne is quite an expensive solution. 

What other advice do I have?

This is a good product, but it has some issues so I rate it eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros sharing their opinions.