We primarily use the solution for EDR to protect critical devices.
Information Security Engineer at Infoprive
Easy to set up with great AI and helpful technical support
Pros and Cons
- "The product can scale."
- "I'd like to see more documentation."
What is our primary use case?
What is most valuable?
The AI feature is great, as are its automatic features. The solution can scan for malware easily. And then the ransomware protection is excellent.
It's pretty easy to set up.
The technical support is great.
The product can scale.
What needs improvement?
The solution just needs to step up and take on other solutions. Some are a bit stronger in comparison.
My improvements have been qualitative. For example, previously they didn't have a mobile device solution. However, two months ago, or three months ago they released the mobile version. Previously, they could only cover Linux, Windows, and macOS. However, two months, three months ago roughly, they start supporting mobile devices.
I'd like to see more documentation.
SentinelOne documentation is only available to partners or people who own SentinelOne. There is no public documentation of SentinelOne. With other EDRs you can literally fix your problem by going to the documentation publicly. There is always public documentation. However, with this product, public documentation is hidden from subscribers. If you Google some SentinelOne issue, you don't find any answers. There needs to be more public information about the product.
We added some sessions with a customer to go through testing, including a UAT session and testing session of the solution, and the customer listed some things they wanted to see in the solution.
For how long have I used the solution?
I've been dealing with the solution for 14 months.
Buyer's Guide
SentinelOne Singularity Complete
October 2024
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What do I think about the stability of the solution?
Overall, the solution is between 90% and 95% stable. Sometimes it causes a blue screen and causes the device to crash. It causes servers or computers to crash. That's a huge gamble. You could install SentinelOne on your computer and if you do, there's the risk that your production machine could go down when SentinelOne came on. Stability is a gamble for SentinelOne. There's more chance of crashing your computer. And the only solution when that happens is to go and install it through safe mode.
What do I think about the scalability of the solution?
The product is actually scalable.
Our customers are small, medium, and enterprise companies. We support all of them, both small and medium enterprising arms.
How are customer service and support?
SentinelOne technical support is awesome. If there is a five-star option, I'd give them six stars. They give good support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I'm also working with CrowdStrike Falcon. I have worked with Carbon Black as well. SentinelOne is better than Carbon Black.
The priority of EDR before any complex feature is the ability to detect and then prevent malware attacks. That will be main reason of an EDR. SentinelOne does a very good job of detection of online threats. Once you get targeted by a ransomware attack, SentinelOne will notice that. Carbon Black doesn't do that.
How was the initial setup?
The implementation process is pretty easy.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. I'm an engineer and therefore can't speak to exact pricing.
What other advice do I have?
We're a partner.
We sell SentinelOne. We implement and deploy. We have a partnership, basically.
I'd rate the solution eight out of ten.
My advice to other users is if you are going to any solution out there, number one is to make sure if there are issues tey can be easily fixed. With this product, you won't have to have a problem going for three months unsolved or going for two months unsolved.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Cybersecurity Analyst at a tech vendor with 10,001+ employees
A reasonably priced solution with EDR capabilities
Pros and Cons
- "The tool's most valuable feature is EDR."
- "I rate Singularity Cloud Workload Security's stability a four out of ten."
What is our primary use case?
I use the solution for EDR. We're in the process of deploying so log collection will be a use case later on.
How has it helped my organization?
We are certain it will improve our organization later on because today our cloud has limited AD and zero EDR. SentinelOne is replacing our current legacy and we're also getting the EDR functionality.
What is most valuable?
The tool's most valuable feature is EDR.
For how long have I used the solution?
I have been using the product for two months.
What do I think about the stability of the solution?
I rate Singularity Cloud Workload Security's stability a four out of ten.
What do I think about the scalability of the solution?
I rate the solution's scalability a four out of five.
Which solution did I use previously and why did I switch?
We chose Singularity Cloud Workload Security because our team wanted a cloud-native solution instead of a legacy.
How was the initial setup?
The tool's deployment is not complex. Our team got complex information, which made it complex.
What about the implementation team?
SentinelOne's team helped us with the deployment. We had an awesome experience working with them. There were some miscommunications also.
What's my experience with pricing, setup cost, and licensing?
The product is reasonably priced.
What other advice do I have?
I rate Singularity Cloud Workload Security an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SentinelOne Singularity Complete
October 2024
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
VP at a tech services company with 11-50 employees
Easy to set up and transparently offers effective protection
Pros and Cons
- "The most valuable feature is that it just unintrusively works in the background to carry out the protection."
- "Periodically we have an application that does not work correctly when SentinelOne is installed, yet performs as expected when SentinelOne is removed."
What is our primary use case?
We have SentinelOne installed on all of our workstations and servers. It is set up with the maximum protection except that Active is in Alert Mode, and everything else is blocked.
What is most valuable?
The most valuable feature is that it just unintrusively works in the background to carry out the protection. You don't have to babysit it. Instead, it will alert if it sees something, you deal with it and carry on from there.
What needs improvement?
Periodically we have an application that does not work correctly when SentinelOne is installed, yet performs as expected when SentinelOne is removed. SentinelOne gives no clue as to the problem, so to diagnose what is happening can be difficult. To make it worse, the behavior is inconsistent. Two people in the office might have the application working correctly, but a third person using the same program will have a problem.
Nothing is displayed by the agent that is running on the workstations, but it would be helpful to have a mode available where we can see feedback as to what it is doing. We wouldn't want it running all the time because there would be more overhead, but it could be helpful for debugging or diagnosing problems.
For how long have I used the solution?
I have been using SentinelOne for between six months and a year.
What do I think about the stability of the solution?
In terms of stability, it has been good so far.
What do I think about the scalability of the solution?
It appears to be scalable.
How was the initial setup?
The initial setup is very easy.
What's my experience with pricing, setup cost, and licensing?
Our licensing fees are about $5 USD per endpoint, per month.
What other advice do I have?
Overall, this is a good product and I recommend it. That said, there are always ways to make things better.
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Service Assurance Executive at Infoprive
Excellent auto-rollback feature
Pros and Cons
- "SentinelOne's auto-rollback feature is the most valuable."
- "SentinelOne's phishing feature could be improved."
What is our primary use case?
I use SentinelOne to protect against ransomware attacks, validate incoming emails, and ensure websites don't have any malicious coding.
What is most valuable?
SentinelOne's auto-rollback feature is the most valuable.
What needs improvement?
SentinelOne's phishing feature could be improved.
For how long have I used the solution?
I've been using SentinelOne for around five years.
What do I think about the stability of the solution?
SentinelOne is stable and reliable.
What do I think about the scalability of the solution?
SentinelOne is easy to scale.
How are customer service and support?
SentinelOne's technical support is helpful and competent.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was straightforward and completed within a day because we had run a POC with them to understand the environment and had all the information we needed. I would rate the setup process 3.5 out of five.
What about the implementation team?
We did the implementation in-house with the support of SentinelOne engineers.
What other advice do I have?
I would give SentinelOne a rating of eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Director Information Technology at a wellness & fitness company with 201-500 employees
Effective detection capabilities, scalable, and reliable
Pros and Cons
- "The most valuable features of SentinelOne are the endpoint detection of threats, and it does not only rely on signatures for detection."
- "SentinelOne could improve by creating an autopilot or automated way to roll out the solution more efficiently which would be helpful."
What is our primary use case?
We are using SentinelOne for an endpoint view of the corporate network.
What is most valuable?
The most valuable features of SentinelOne are the endpoint detection of threats, and it does not only rely on signatures for detection.
What needs improvement?
SentinelOne could improve by creating an autopilot or automated way to roll out the solution more efficiently which would be helpful.
For how long have I used the solution?
I have been using SentinelOne for approximately one year.
What do I think about the stability of the solution?
SentinelOne is stable.
I rate the stability of SentinelOne a five out of five.
What do I think about the scalability of the solution?
The scalability of SentinelOne is not a problem. These solutions can easily host up to 10,000 endpoints if not more, and we have 500. We do not have an immediate need to scale, but it is not an issue. As the company grows, the company will increase the usage of the solution.
How are customer service and support?
I am satisfied with the support from SentinelOne.
How was the initial setup?
SentinelOne is not too difficult to set up. The full deployment took a couple of months. The lengthy installation was caused by the fact that many people are remote working and we had 500 systems to install the solution on.
What about the implementation team?
We did our own deployment of SentinelOne. We used three to five people for the deployment.
What other advice do I have?
I rate SentinelOne an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at FirewallHire.com
Quick and easy to deploy with good performance
Pros and Cons
- "It's quite scalable."
- "It is an expensive product."
What is our primary use case?
We primarily use the solution for endpoint detection.
What is most valuable?
The solution works well in general.
It's a small size and offers an easy deployment. It's very quick to deploy.
The solution is stable.
It's quite scalable.
What needs improvement?
Every site has its own key. I'm not sure how I can implement the key for the setup package. Therefore, with every installation, I need to do it manually and put on the site keys.
It is an expensive product. They could work on lowering the price a bit.
For how long have I used the solution?
I've used the solution for one year.
What do I think about the stability of the solution?
It is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution is quite scalable.
How was the initial setup?
The initial setup and deployment are easy. I can get it up and running in five minutes.
What's my experience with pricing, setup cost, and licensing?
The cost is a bit high. It's around $8 per client per month.
What other advice do I have?
We are partners. We are using the latest version of the product.
I'd recommend the solution to others. We really like it in general.
I'd rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
System Engineer at Dr. Marc Daenen
Provides good security and protection against ransomware
Pros and Cons
- "Offers good protection against ransomware."
- "The anti-ransomware technology takes up a lot of disc space."
What is our primary use case?
This is an anti-malware and threat management product. We are customers of SentinelOne and I'm a system engineer.
What is most valuable?
We chose SentinelOne because of the protection it offers against ransomware. It provides good security that gives peace of mind.
What needs improvement?
We sometimes have issues with the disc space and that's because of the anti-ransomware technology they use. The volume of shadow copies becomes too large and we have to manage that.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
The solution is scalable, we have around 500 users in the company.
How are customer service and support?
I have issued some tickets to technical support and they were very responsive.
How would you rate customer service and support?
Positive
How was the initial setup?
We use an in-house person along with a third-party consultant for implementation.
What's my experience with pricing, setup cost, and licensing?
I believe that SentinelOne is quite an expensive solution.
What other advice do I have?
This is a good product, but it has some issues so I rate it eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Member at Pender & Associates
100% Reliable with fully autonomous threat mitigation and real-time ransomware file encryption roll back, without human intervention.
Pros and Cons
- "Our clients have been able to survive a ransomware attack without even knowing that they had had files encrypted and automatically rolled back - even their Point of Sale (POS) system did not miss a beat and the business continued as normal without interruption."
- "All is good for now, but we cannot rest, and continuous development - in particular with regard to the areas of automation, machine learning, and artificial intelligence - is required to keep ahead of the cybercriminals."
What is our primary use case?
The product is used to provide cybersecurity protection to SMBs predominantly in the financial, manufacturing, and retail industry as well as private individuals.
SentinelOne is key in achieving compliance with the General Data Protection Regulation (GDPR) in the European Union and the Protection of Personal Information (POPI) Act in South Africa.
Resolving ransomware encrypted servers or personal computers is costly to the customer, both in repair costs and loss of business due to downtime. In addition, the customer may suffer reputational damage if any of its customer data is compromised.
How has it helped my organization?
Our clients trust us to protect their IT systems and data.
We use SentinelOne because it has proven itself and has never been breached. It offers us a 100% protection record and our company reputation stays intact.
Resolving ransomware encrypted servers or personal computers is both costly and time consuming to both the customer as well as the service provider - protecting against these attacks is a win-win for all.
The SentinelOne portal dashboard provides a good overview of all the sentinels deployed and offers quick access to review and resolve affected sites and endpoints
What is most valuable?
The most valuable feature is that it works and is reliable.
Other solutions I have researched have all been breached, and as far as I can see, SentinelOne is the only one that has never been breached. It provides fully autonomous threat mitigation and ransomware file encryption roll back in real-time without human intervention.
Our clients have been able to survive a ransomware attack without even knowing that they had had files encrypted and automatically rolled back - even their Point of Sale (POS) system did not miss a beat and the business continued as normal without interruption.
What needs improvement?
SentinelOne's ongoing updates and rate of technology improvments are adequate for now, and have kept SentinelOne ahead of the cyber criminals, but we cannot rest, and continuous development - in particular with regard to the areas of automation, machine learning, and artificial intelligence - is required to stay ahead of the cyber criminal techniques and exploits. The "false positive" detection rate could be improved, if possible, but this should not increase the risk of the endpoint being breached.
For how long have I used the solution?
I've used the solution for over 2 years.
What do I think about the stability of the solution?
The stability is excellent.
What do I think about the scalability of the solution?
The scalability is excellent.
How are customer service and technical support?
The customer support has been okay.
Which solution did I use previously and why did I switch?
I did not use a different solution previously.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We are able to handle implementations in-house.
What's my experience with pricing, setup cost, and licensing?
If you are an end-user you should procure the service through a Managed Cyber Security Systems Provider.
Which other solutions did I evaluate?
Yes, I have looked into ESET, Crowdstrike, Cylance, Webroot, and many others.
What other advice do I have?
Contact me on cybersec[at]global[dot]co[dot]za
Disclosure: My company has a business relationship with this vendor other than being a customer: We are a managed IT and cyber security services provider and deploy SentinelOne to our customers to as part of the cyber security protection service.
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Updated: October 2024
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Quick Links
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Thank you, Steve, for your thoughtful review. You might be pleased to know that SentinelOne have a thriving enterprise customer base, including several highly recognizable global and regional brands. If I may be of service, please reach out. Cheers, Rick