SentinelOne Singularity Complete Reviews

Our primary use case of this solution is to have as a next-generation security product for our endpoint devices. 

All of the features are valuable. The way that it integrates into management with fault correction capabilities over is especially valuable. Any of the full gamut of the features that it provides are useful to us.

In terms of improvement, I would like to see better alerting to let us know if there is anything wrong with SentinelOne working on the endpoint of the computer.

It's very stable. 

It's scalable. We don't have any plans to increase usage. 

We haven't had to engage with their technical support. 

We were previously using another solution and it was a corporate decision to switch to this solution. 

The initial setup was straightforward. The deployment took around two weeks. 

We did the integration in-house. 

We didn't evaluate other options before choosing this solution. 

I strongly recommend this solution. I would recommend that you get onto a next-generation endpoint security device like this one. It's much better protection for corporate environments particularly with a lot of cloud integration and platforms like Office 365. If you're going to start using those sort of services, then you really need a next-generation endpoint protection device like SentinelOne.

I would rate it an eight out of ten. 

Our primary use case for SentinelOne is antivirus and malware protection. 

I found the detection the most valuable. 

There is room for improvement with the management interface. It could be more user friendly. 

I have been using SentinelOne for less than a year but more than six months. 

SentinelOne is a stable solution. 

SentinelOne is a scalable solution. We have some 300 people using it in our organization and plan to increase usage as the company grows. Every machine we roll out gets that product.

We used Trend Micro before we switched to SentinelOne. We made the switch because SentinelOne is not signature-based, it's an AI solution. 

The initial setup was straightforward. It entails simple installers and we deployed it through policies. We deployed it as a package on all PCs and servers and it took two weeks.

Deployment can be done in-house with one technical person. 

I recommend it. It just works. 

The single agent feature in the modules is valuable.

The solution does not have an application security and control module.

We have been using the solution for two years.

It is a very stable solution.

It is a scalable solution. Everyone is using this solution in our organization, with almost 2000 users. It's mandatory for us to install this EDR solution on all the inputs.

The technical support is good, and I rate it a nine out of ten.

We switched to SentinelOne because Trend Micro was too complex.

The initial setup was straightforward. We use the SaaS model, cloud-based solution, and console on cloud, so it's very straightforward. I rate the setup a 4.8 out of five, and I would give it a five if they added application control.

Pricing is okay and costs almost the same as Trend Micro. We have a partnership with SentinelOne, and it costs about $30 to $35 per user per year.

I rate this solution a ten out of ten. SentinelOne is the next-generation EDR solution. Once it is installed, no action is required from the end user. It's machine learning and AI integrated, and 95% of threats are blocked. It's a great product.

We primarily use the solution for EDR to protect critical devices.

The AI feature is great, as are its automatic features. The solution can scan for malware easily. And then the ransomware protection is excellent.

It's pretty easy to set up.

The technical support is great.

The product can scale.

The solution just needs to step up and take on other solutions. Some are a bit stronger in comparison.

My improvements have been qualitative. For example, previously they didn't have a mobile device solution. However, two months ago, or three months ago they released the mobile version. Previously, they could only cover Linux, Windows, and macOS. However, two months, three months ago roughly, they start supporting mobile devices.

I'd like to see more documentation. 

SentinelOne documentation is only available to partners or people who own SentinelOne. There is no public documentation of SentinelOne. With other EDRs you can literally fix your problem by going to the documentation publicly. There is always public documentation. However, with this product,  public documentation is hidden from subscribers. If you Google some SentinelOne issue, you don't find any answers. There needs to be more public information about the product.

We added some sessions with a customer to go through testing, including a UAT session and testing session of the solution, and the customer listed some things they wanted to see in the solution. 

I've been dealing with the solution for 14 months. 

Overall, the solution is between 90%  and 95% stable. Sometimes it causes a blue screen and causes the device to crash. It causes servers or computers to crash. That's a huge gamble. You could install SentinelOne on your computer and if you do, there's the risk that your production machine could go down when SentinelOne came on. Stability is a gamble for SentinelOne. There's more chance of crashing your computer. And the only solution when that happens is to go and install it through safe mode.

The product is actually scalable.

Our customers are small, medium, and enterprise companies. We support all of them, both small and medium enterprising arms.

SentinelOne technical support is awesome. If there is a five-star option, I'd give them six stars. They give good support.

Positive

I'm also working with CrowdStrike Falcon. I have worked with Carbon Black as well. SentinelOne is better than Carbon Black.

The priority of EDR before any complex feature is the ability to detect and then prevent malware attacks. That will be main reason of an EDR. SentinelOne does a very good job of detection of online threats. Once you get targeted by a ransomware attack, SentinelOne will notice that. Carbon Black doesn't do that.

The implementation process is pretty easy. 

The pricing is reasonable. I'm an engineer and therefore can't speak to exact pricing. 

We're a partner.

We sell SentinelOne. We implement and deploy. We have a partnership, basically. 

I'd rate the solution eight out of ten.

My advice to other users is if you are going to any solution out there, number one is to make sure if there are issues tey can be easily fixed. With this product, you won't have to have a problem going for three months unsolved or going for two months unsolved. 

We use SentinelOne as an endpoint protection solution.

The overall integration functionality for this solution could be improved. 

I have been using this solution for three years. 

This is a scalable solution.

The customer support for this solution is good.

The initial setup is straightforward.

I would recommend that anyone considering using this solution first understand exactly how this solution works and what their business needs. 

I would rate this solution a nine out of ten. 

We are an IT company that sells solutions, and this is one of the products that we provide to our customers. We work on certain opportunities that require the capabilities of SentinelOne, but we do not use it for our own purposes.

This solution is used to protect endpoints against malware and other threats.

A lot of the deployments are hybrid. In Lebanon, the cloud is not used to a large extent. Most of the customers use on-premises solutions.

The most valuable feature of this solution is the user-friendly interface. Our customers ask for something that is easy to use, easy to manipulate and doesn't require too much intervention. This is where SentinelOne scored big against CrowdStrike and Carbon Black.

This solution is easy to install.

This solution would be more attractive to customers if the price were lower.

The stability seems ok at this point because there is no negative feedback from the customers.

This solution is scalable and expandable with no issues.

We have support from both vendor and distributor, and up to now, it has been satisfactory. The response has been very good, which is something the customers really appreciate and is always considered a plus.

The initial setup of this solution is straightforward. The deployment is very easy and very fast, taking perhaps two or three hours, depending on the size of the project.

It is a centralized deployment.

A maximum of two people are required for the setup and maintenance.

The implementation of this project is a joint effort between our team and the vendor's technical team.

I have done POCs with this solution for two customers and there has been no negative feedback.

My advice for anybody considering this product is to do a POC and check to ensure it fits their environment. In some areas, this may be the best product to use, but in another environment, another product or another solution would be a better fit. It's always a matter of doing the POC and trying to get the most out of the product, depending on the environment.

I would rate this solution an eight out of ten.

I use it pretty extensively. All of my highest-tier clients use SingularityOne.

All of my business's machines use SentinelOne complete with Singularity and XDR, which ties into things like Azure AD and whatnot. It's really great. Although I don't get the 24x7 Managed Security Operations Center wonderfulness through it.

It is a well-designed product that does what it says it is going to do. It protects endpoints, finds anomalies, and remediates them based on the automation plans I've set up.

It is a really great product.

The most valuable feature is that it does what it says it will do. It fulfills its claims. It’s not really common for products to do that today.

In terms of improvement, the documentation could be better. I would also like to see SingularityOne compatibility with Huntress, and the tighter integration between them would bring more to the table.

I have been using it for three or four years.

I would give the product a ten out of ten. 

It's pretty good. The best thing is it has a secure shell command that you can use to get into any endpoint and do some jobs. That's a pretty cool feature. 

It's pretty much the same as similar typical solutions. It is a CrowdStrike, or SentinelOne, or Windows Defender. They do the same thing. 

The pricing is pretty good. 

It's probably not that top-notch like CrowdStrike or Microsoft Defender. However, it's okay, it's not bad. 

The only problem I have is they don't manually review the threat files. That's the only thing I'm concerned about.

The support needs improvement. There are some limitations. 

I've used the solution for less than six months. 

It is a very stable product. There are no bugs or glitches, and it doesn't crash or freeze. It is reliable. I'd rate it a nine out of ten. 

No matter what software you use, you need to do some fine-tuning.

The solution is scalable. You can pretty much deploy to anywhere.

In terms of if we need to send them some actual threat, they cannot manually verify it. That's the limitation of the company. However, for Microsoft, or Symantec, or CrowdStrike, you can actually submit a threat file, then they can manually review it. That's the only thing I've found so far with SentinelOne. The support is not that good. Obviously, probably eventually, they will get it in one year or two years' time; however, right now, it's not there.

Neutral

I've used CrowdStrike, Carbon Black, and Microsoft Defender as well. 

SentinelOne, CrowdStrike, and Carbon Black do the pretty much same thing. It all depends on the money.

The good thing about Microsoft and CrowdStrike is they can detect the device based on the traffic they're coming from. This is one of the advantages you have. With SentinelOne, this is where they're lacking. For example, for Windows Defender, if you're using your phone, you can figure out it's coming from your phone, or as long as it's coming to your enterprise network, you will know where it's coming from. This is one of the things I could not find in SentinelOne. You can only define it once you deploy it. However, without a proper deployment, you can't actually see it. For the other technologies, even though you don't deploy them, you can actually have a good understanding of the entire fleet and what's happening. For example, all emails are going to Office 365, so that's another way you get an excellent picture of the inventory assets. That's a very good NDM thing that you got it for free. With SentinelOne, they're not to that level yet.

The initial setup is easy. It's even simpler than, for example, Windows Defender. 

The maintenance is very low. It depends on how big the organization is. The false positive rate is very low. Obviously, it should be maintained by a team. Regardless, if it's Windows Defender, CrowdStrike, SentinelOne, or Symantec, it has to be built and looked after by a soft team.

For the functionality you get, the pricing is pretty good. I'd rate it four out of five in terms of affordability.

I was actually evaluating Windows Defender. I just want to check to see the selling points and the advantages of having Defender over Symantec products.

I didn't do a technical job; I just evaluated the product. I don't have a partnership with SentinelOne. 

I'd rate the solution seven out of ten. They are pretty good overall.