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Ivan Kelleher - PeerSpot reviewer
Technical Director at Etelligence
Real User
Scalable solution with a straightforward setup that provides an enhanced level of endpoint security, but has issues with stability
Pros and Cons
  • "Scalable endpoint protection solution that takes seconds to set up per device. It has a rollback feature and offers good technical support."
  • "The stability of SentinelOne should be improved."

What is our primary use case?

SentinelOne is for users wanting an enhanced level of endpoint security.

What is most valuable?

What I like about SentinelOne is that it sparks your curiosity. I also like its rollback feature.

What needs improvement?

The stability of SentinelOne should be improved.

For how long have I used the solution?

I've been using SentinelOne for three years.

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What do I think about the stability of the solution?

We're using SentinelOne through one of our partners, and we have had some stability issues with it due to Windows 10 features updates. It should be more stable.

What do I think about the scalability of the solution?

SentinelOne is a scalable solution.

How are customer service and support?

Technical support for SentinelOne is fine.

How was the initial setup?

The initial setup for SentinelOne is straightforward. Setting up the solution doesn't take long, e.g. on a per-device basis, it would take just 30 seconds.

What about the implementation team?

We did the implementation of this solution ourselves.

What's my experience with pricing, setup cost, and licensing?

Our customers pay for monthly for the license of SentinelOne.

What other advice do I have?

We're an MSP, so we deploy SentinelOne for customers, e.g. 70 to 80 endpoints.

We've had some stability issues with the solution, and that's definitely a concern. I'm still pushing forward with SentinelOne, because it's the only kind of option we have in this space.

In terms of recommending SentinelOne, I'd give it a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1176750 - PeerSpot reviewer
VP at a tech services company with 11-50 employees
Reseller
Easy to set up and transparently offers effective protection
Pros and Cons
  • "The most valuable feature is that it just unintrusively works in the background to carry out the protection."
  • "Periodically we have an application that does not work correctly when SentinelOne is installed, yet performs as expected when SentinelOne is removed."

What is our primary use case?

We have SentinelOne installed on all of our workstations and servers. It is set up with the maximum protection except that Active is in Alert Mode, and everything else is blocked.

What is most valuable?

The most valuable feature is that it just unintrusively works in the background to carry out the protection. You don't have to babysit it. Instead, it will alert if it sees something, you deal with it and carry on from there.

What needs improvement?

Periodically we have an application that does not work correctly when SentinelOne is installed, yet performs as expected when SentinelOne is removed. SentinelOne gives no clue as to the problem, so to diagnose what is happening can be difficult. To make it worse, the behavior is inconsistent. Two people in the office might have the application working correctly, but a third person using the same program will have a problem.

Nothing is displayed by the agent that is running on the workstations, but it would be helpful to have a mode available where we can see feedback as to what it is doing. We wouldn't want it running all the time because there would be more overhead, but it could be helpful for debugging or diagnosing problems.

For how long have I used the solution?

I have been using SentinelOne for between six months and a year.

What do I think about the stability of the solution?

In terms of stability, it has been good so far.

What do I think about the scalability of the solution?

It appears to be scalable.

How was the initial setup?

The initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are about $5 USD per endpoint, per month.

What other advice do I have?

Overall, this is a good product and I recommend it. That said, there are always ways to make things better.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
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IT Manager at apex
Real User
Receptor is good at finding many EFC files
Pros and Cons
  • "We have a preference for their receptor. It's good at finding many EFC files. EFC files could have a virus."
  • "It's fine. It's correcting all the EFC files with a virus. All the achievements, maximum EFC files. Many EFC files will be flagged as a virus. Some virus databases need to be updated. The model is good at finding many EFC files. The trouble is it needs to be updated."

What is our primary use case?

We use the public cloud version.

What is most valuable?

We have a preference for their receptor. It's good at finding many EFC files. Normally, EFC files could have a virus, but we need to exclude some of them.

What needs improvement?

It corrects all of the EFC files with a virus. All the achievements, maximum EFC files. Many EFC files will be flagged as a virus. Some virus databases need to be updated. The model is good at finding many EFC files. The trouble is it needs to be updated. 

From the client-side, some scanning and other features can be enabled for scanning viruses better. If they want to scan for an individual reason other than viruses, such as scanning for legal files, they haven't been able to gather that from the client-side.

Some features could be more user-friendly. For instance, setting restrictions in the explorer for what level one must be to use it is not user-friendly. It is difficult to find what we're searching for.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Out of ten, I would give this solution 8.5 for scalability.

How are customer service and technical support?

When we need partners, they support us well. There have been no issues with that.

What other advice do I have?

It's okay. It's a better solution than other competitors.

I would rate this solution as nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Engineer at a tech services company
Reseller
It has provided overall endpoint status visibility
Pros and Cons
  • "SentinelOne’s Rollback is its best feature."
  • "They could add “right click>scan” where most users were trained to do so in handling flash drives."

How has it helped my organization?

Before it was a challenge for us to know who had an existing endpoint issue or who had the most attacks within the corporate network. Since SentinelOne was introduced, it has provided overall endpoint status visibility for us. Giving us the ability to easily pinpoint endpoints which had the most attacks and respond at a faster rate.

What is most valuable?

SentinelOne’s Rollback is its best feature. No solution can ever provide a 100% protection, but their rollback feature closes this gap in endpoint security giving end users a ray of hope in the event of a worst case scenario endpoint breach, especially in ransomware attacks.

What needs improvement?

They need to improve their UI and the way they show that the scanning is running on the endpoint. Sometimes users wanted to see whether their AV is working via visual context.

They could add “right click>scan” where most users were trained to do so in handling flash drives.

Also, add remote code execution via the management console, application control, device control, and all other common features found on the legacy antiviruses. This would help administrators to fully shift from legacy to Next Gen EPP without sacrificing usable features.

What do I think about the stability of the solution?

There have been a few cases where the agent cannot report to the management console, thus this requires a manual restart of the agent via a command prompt.

What do I think about the scalability of the solution?

There are no problems with scalability, I could say that the product is easily scalable, since it is not limited to a physical server.

How are customer service and technical support?

The technical support is quick and very helpful. They often response within the day or by the next business day.

Which solution did I use previously and why did I switch?

As of now, SentinelOne still serves as an augmentation for our existing AV, but some of our devices are now using it as their sole endpoint protection.

How was the initial setup?

The setup is very easy and straightforward. It is just like installing an ordinary program and it automatically reports back to the management console.

What's my experience with pricing, setup cost, and licensing?

The price for it is very competitive compared to other Next Gen EPP. You can really get a great value for it when it is integrated with EDR.

Which other solutions did I evaluate?

No, since we already had experience with other products. As of today, we have tested one of its competitor using AI, but their overall protection still cannot be compared to how SentinelOne protects your endpoint. 

What other advice do I have?

They have an impressive product.

Understand how endpoint protection technologies work, since they do not rely on signature databases anymore. Also, follow deployment guidelines, such as initially deploying it in their production environment using a monitor only policy and giving the agents maturity of at least one to two weeks to allow the management console to build a solid behavior base for their environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user768165 - PeerSpot reviewer
Account Director
Reseller
The solution can search for hidden and dormant threats on encrypted traffic in your environment
Pros and Cons
  • "The solution can search for hidden and dormant threats on encrypted traffic in your environment."
  • "Deployment strategy for large organizations that do not use active directory (AD)."

What is most valuable?

If I am breached, they will pay the ransom on my behalf.

Cybercrime is growing in the world of technology, the defense in today’s world has no accountability. If breached, all that is said is that it is zero-day, and you still pay license fees to those vendors. The solution can search for hidden and dormant threats on encrypted traffic in your environment.

How has it helped my organization?

With automation, the time wasted on malware, like ransomware, is dealt with on a scale where everything is centralized. The IT Technician does not have to wait for a user to bring the machine to IT, as all they need is an active internet connection.

What needs improvement?

  • Deployment strategy for large organizations that do not use active directory (AD).
  • Windows updates have not been done on the client side, so minimum requirements stop the installation.

For how long have I used the solution?

One year.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Excellent, they have customized reports on threats in our environment that we do not have knowledge of.

Which solution did I use previously and why did I switch?

Yes, Sophos, I switched because SentinelOne does more things and guarantees against ransomware and can find hidden threats that other solution could not find.

How was the initial setup?

It is both straightforward and complex to install.

Machines on Windows 10 are easy and seamlessly installed.

Users machines that are not updated require updates to be done first before the solution can be installed.

What's my experience with pricing, setup cost, and licensing?

Spend money on the security for the endpoint. That is where the data lies and where hackers try an attack, not the network or firewalls.

Which other solutions did I evaluate?

Sophos, AVG, Avast, McAfee, Kaspersky, and ESET.

What other advice do I have?

Ask about accountability for hidden and dormant threats that could be in your network.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller and Platinum partner of the solution through Cyber Intelligent Systems.
PeerSpot user
reviewer1807851 - PeerSpot reviewer
Student at a university with 1,001-5,000 employees
Real User
Scalable, with an easy environment to work in, however needs some initial stability improvements
Pros and Cons
  • "Sentinel One has improved our organization by protecting the environment we are working in."
  • "We had some stability issues when we started working with SentinelOne."

How has it helped my organization?

Sentinel One has improved our organization by protecting the environment we are working in.

What needs improvement?

We had some stability issues when we started working with SentinelOne. 

For how long have I used the solution?

I have been using Sentinel One for one year now.

What do I think about the stability of the solution?

Initially, there were a lot of issues that kept popping up. Now it has become stable.

What do I think about the scalability of the solution?

It is definitely scalable. We have around eight to ten thousand servers.

What other advice do I have?

I would rate SentinelOne a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Gbemisola Osunrinde - PeerSpot reviewer
Service Assurance Executive at Infoprive
Real User
Excellent auto-rollback feature
Pros and Cons
  • "SentinelOne's auto-rollback feature is the most valuable."
  • "SentinelOne's phishing feature could be improved."

What is our primary use case?

I use SentinelOne to protect against ransomware attacks, validate incoming emails, and ensure websites don't have any malicious coding.

What is most valuable?

SentinelOne's auto-rollback feature is the most valuable.

What needs improvement?

SentinelOne's phishing feature could be improved.

For how long have I used the solution?

I've been using SentinelOne for around five years.

What do I think about the stability of the solution?

SentinelOne is stable and reliable.

What do I think about the scalability of the solution?

SentinelOne is easy to scale.

How are customer service and support?

SentinelOne's technical support is helpful and competent.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward and completed within a day because we had run a POC with them to understand the environment and had all the information we needed. I would rate the setup process 3.5 out of five.

What about the implementation team?

We did the implementation in-house with the support of SentinelOne engineers.

What other advice do I have?

I would give SentinelOne a rating of eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1947543 - PeerSpot reviewer
Director Information Technology at a wellness & fitness company with 201-500 employees
Real User
Effective detection capabilities, scalable, and reliable
Pros and Cons
  • "The most valuable features of SentinelOne are the endpoint detection of threats, and it does not only rely on signatures for detection."
  • "SentinelOne could improve by creating an autopilot or automated way to roll out the solution more efficiently which would be helpful."

What is our primary use case?

We are using SentinelOne for an endpoint view of the corporate network.

What is most valuable?

The most valuable features of SentinelOne are the endpoint detection of threats, and it does not only rely on signatures for detection.

What needs improvement?

SentinelOne could improve by creating an autopilot or automated way to roll out the solution more efficiently which would be helpful.

For how long have I used the solution?

I have been using SentinelOne for approximately one year.

What do I think about the stability of the solution?

SentinelOne is stable.

I rate the stability of SentinelOne a five out of five.

What do I think about the scalability of the solution?

The scalability of SentinelOne is not a problem. These solutions can easily host up to 10,000 endpoints if not more, and we have 500. We do not have an immediate need to scale, but it is not an issue. As the company grows, the company will increase the usage of the solution.

How are customer service and support?

I am satisfied with the support from SentinelOne.

How was the initial setup?

SentinelOne is not too difficult to set up. The full deployment took a couple of months. The lengthy installation was caused by the fact that many people are remote working and we had 500 systems to install the solution on.

What about the implementation team?

We did our own deployment of SentinelOne. We used three to five people for the deployment.

What other advice do I have?

I rate SentinelOne an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: March 2025
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Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros sharing their opinions.