SentinelOne Singularity Complete Reviews

We use the solution for endpoint protection. Our clients are fintech companies, banks, and other organizations. The tool helps to pick up malicious files in the endpoint and protects the endpoint.

The Ranger feature is valuable. It helps us manage variable assets in our environment. The endpoints and nodes have SentinelOne engines on them.

The product must provide the ability to update applications from the SentinelOne Management Console. Using SentinelOne Management Console to patch applications will be quite useful.

I have been using the solution for 3 years.

I rate the solution's stability 7 out of 10. I've only had issues with the agents once. I reported it through the management console.

We use the solution in endpoints in different departments across the organization. The tool does not require maintenance. We can auto-update it from SentinelOne Management Console. We can push the auto-update agent from the console. I rate the solution's scalability 9 out of 10.

The support personnel always want to share links instead of joining sessions. Getting them on sessions that would probably help resolve the situation is quite hard. They don't always want to do it. That's the only issue I have with them. When we raise a support case, they get back to us and point us to a link to a community guide or solution. They don't respond quickly if the problem requires us to join a virtual session.

Neutral

The initial setup is not complex. The deployment takes about 30 minutes. It is quite fast.

Our customers have seen an ROI on the product. It takes them 4 months to see ROI.

The tool's price is reasonable.

We are partners and resellers. Singularity Complete’s interoperability with other SentinelOne solutions is fine. I've been able to push logs into our SIEM solution. We used our API. It was quite easy to do. The API token expires, so we have to regenerate and integrate it.

The solution’s ability to ingest and correlate across security solutions is quite fast. I don't have any issues with it. The Ranger functionality provides network and asset visibility. It's quite important. We can identify when endpoints that are not permitted or allowed on the network are active. It helps us isolate or deploy an agent on the endpoints. It's quite useful.

Ranger requires no new agents, hardware, or network changes. It is used for existing agents or endpoints. We can also identify neighboring endpoints that do not have agents. It's easy because we do not have to do any additional configurations. It leverages the current agents that we have deployed across endpoints. It's a good feature. We need not deploy another agent to work for Ranger.

A computer that doesn't have an agent is vulnerable to exploits. When Ranger helps to find the computer and network, it helps to prevent vulnerable devices from becoming compromised. We can identify and isolate the computer and deploy the agent on it. Singularity Complete does not reduce alerts.

The solution saves deployment time. We can push agents from the management console to the endpoint. It will save us time from physically going to the endpoint and installing the agent ourselves. The product reduces MTTD by 20%. The product reduces MTTR by 20%.

If an endpoint gets compromised, we will have to spend money. The tool generally helps us stay safe and protects computers. Thus, the solution reduces costs in the long run. Unprotected endpoints are risky endpoints. Singularity Complete has helped reduce our organizational risk.

Singularity Complete is quite a good tool. I'm quite confident in its ability to detect threats. It is good to have SentinelOne as a strategic security partner. People planning to use the tool must go for it. It's a good solution. It does what it claims.

Overall, I rate the product 8 out of 10.

We deploy SentinelOne Singularity Complete as an EDR on our customers' endpoints for real-time monitoring and incident response.

SentinelOne Singularity Complete has reduced our alerts by up to 15 percent.

SentinelOne Singularity Complete has enabled our staff to redirect their time toward other projects and responsibilities. We do not have a dedicated SOC team, but we utilize SentinelOne to manage security incidents. The incident volume is manageable for our team to handle, and we do not require full-time staff solely dedicated to security tasks. Instead, we rotate incident management and response responsibilities among our team members.

SentinelOne Singularity Complete has reduced our MTTD and MTTR. The initial and immediate response required to collect foreign evidence or logs is handled by SentinelOne. This provides us with the locations or parts where the infection spread and where the incident originated, which helps us in troubleshooting or at least getting a vague idea of where to start. We can then dive into the threat setting to see what kind of information we can gather from the logs. So, I would say that SentinelOne has assisted us in this way. Additionally, we have Proofpoint in our environment because we use it as a backup defense.

The real-time alerts, deep visibility, and threat-hunting modules are the most valuable features.

I am particularly interested in the new app vulnerability module that is included with the Singularity Complete edition. We are currently evaluating its capabilities to determine its suitability for our needs.

Given that SentinelOne is primarily a host-based intrusion prevention system, I would appreciate it if they would consider providing a comprehensive vulnerability assessment report that goes beyond just application vulnerabilities. Currently, the scope of the vulnerability assessment seems limited, and I don't believe it adequately covers the full spectrum of vulnerabilities that may exist on endpoints. This is a capability that I feel SentinelOne is still lacking, and it's the reason why users still need to rely on other tools for certain isolated cases. If SentinelOne could provide this functionality, it would eliminate the need to look beyond their solution for vulnerability assessment. Apart from the vApp component of Singularity Complete, I believe SentinelOne is already excelling in other areas. However, this is one area where I believe they could introduce additional features to make SentinelOne a truly comprehensive security solution.

I would like to generate a vulnerability assessment report that leverages the national vulnerability database or, if possible, calculates the CDSS score by conducting an endpoint assessment using the SentinelOne agent that is already deployed and resides on endpoints 24/7. I prefer not to deploy additional applications solely for information gathering, as the SentinelOne agent provides ample data for this purpose.

I have been using SentinelOne Singularity Complete for three years.

I would rate the stability of SentinelOne Singularity Complete nine out of ten.

I would rate the scalability of SentinelOne Singularity Complete nine out of ten. I have not encountered any issues when deploying for our clients.

The technical support is generally good, but there are instances when they need to consult with the development team before providing a resolution, which is understandable. However, there have been occasional issues with the IVR system not functioning properly.

Positive

I have experience using Cisco Nexus and the Nmap Scripting Engine to identify vulnerabilities and strengthen security postures. I have also used Wazuh, primarily for its comprehensive PCIBSS SOC and GDPR compliance reports, which provide detailed vulnerability listings and mitigation strategies. I believe this focus on compliance is crucial as cybersecurity standards become increasingly mandatory for businesses.

We discontinued using Wazuh because we were unwilling to pay $25,000 annually for a product that provided only CIS benchmark support, a basic vulnerability report, and essentially replicated capabilities we already possessed. I believe a Nexus subscription would be a more cost-effective alternative, costing only a quarter of Wazuh's price while still fulfilling our vApp exercise logging requirements. I am capable of conducting vulnerability assessments, applying patches, re-scanning for vulnerabilities, and proceeding to penetration testing. Our primary goal is to provide vApp capabilities to our clients, and that is where we are seeking a solution. If SentinelOne offered this functionality, we would not need to explore alternative options. However, since SentinelOne lacks this crucial capability, we must seek solutions elsewhere.

The deployment is straightforward. We have scripts to do the automatic installation while onboarding. The deployment takes no more than ten minutes.

I would rate SentinelOne Singularity Complete eight out of ten. I've been using the solution for three years now. It's been generally reliable, but certain capabilities are needed in today's environment that are lacking.

Our clients primarily utilize Office365, we also assess Microsoft Defender for 365 to ascertain if it might be a more viable option, especially if clients intend to enroll with Intune and MDM. This option would be more cost-effective as it is already included within their existing licenses.

Most of our clients are small to medium-sized businesses. This is why the logs and the number of endpoints are not very high. So, unless we specifically require the use of Ranger, we don't need it. However, cybersecurity compliance standards are becoming increasingly stringent. As a result, we are looking into obtaining a solution that can help us perform at least the vulnerability assessment and patching tasks, along with complaint handling.

SentinelOne is an innovative cybersecurity solution. In terms of reputation, SentinelOne excels, particularly in passing third-party and independent audits. Having SentinelOne in our environment gives us the confidence to say that our EDR capabilities are well-managed. So, in that regard, SentinelOne is outstanding. Feature-wise, while SentinelOne's patch and new feature releases aren't always perfect, I would rate them an eight out of ten.

SentinelOne is a well-established product in the market. The addition of new features and modules to the existing platform is a significant step forward. The positive reviews of the product further reinforce its value.

The maintenance revolves around moving to the next stable version. Our standard practice is to always test the version before rolling it out. Therefore, internally, we generally update all the endpoints as soon as we have identified the next stable version. This is the only maintenance that is required, as we are using the cloud version.

SentinelOne is a reliable tool that we rely on. However, when it comes to strategic solutions, we need a tool that can provide us with the capabilities to have a broader discussion with the company's management. I'm not sure if SentinelOne can export reports that could be presented to upper management. If we are seeking management approval for a security budget, we can't simply base our conversation on an EDR solution. We need to address a wider range of security concerns as well. Another drawback of SentinelOne is its lack of support for SysLog from network devices. This is a limitation that often leads people to consider integrating SentinelOne with other solutions, such as a SIEM. My feedback is that if I have to deploy SentinelOne and pay $70,000, I would expect it to provide comprehensive capabilities so that I don't need to look for additional solutions. Otherwise, it becomes tough for technicians and the company as a whole to manage multiple solutions for different security modules.

We use SentinelOne Singularity Complete for incident management planning to protect against insider and outsider threats, monitor threats, block websites across our branches, and manage assets.

Before implementing SentinelOne Singularity Complete, we could not track our assets, manage the threat insights, or block USB devices. Now we can manage and handle all our assets and keep them healthy. We can also protect our data from malware and ransomware attacks.

The SentinelOne Singularity Complete reporting suite is essential for providing comprehensive visibility into the security posture of an organization.

We realized the benefits of SentinelOne Singularity Complete two months after we deployed it. We knew after the proof-of-concept that SentinelOne Singularity Complete would be useful in our environment.

SentinelOne Singularity Complete helps our organization track all our systems. We receive an automated weekly threat report on our systems, which helps us manage incidents before they occur. We automatically receive insight threat reports in our emails, which is a great way to identify and track issues so that we can remove the affected asset from the environment to protect our systems and network.

SentinelOne Singularity Complete has helped reduce our organizational risk. 

SentinelOne Singularity Complete has a valuable feature that allows us to install the agent on every endpoint and extract all asset information for reporting purposes in our live inventory.

SentinelOne's XDR service is valuable. We use them to find the root cause of an issue.

I would like to have a remote desktop feature added so we can remotely access our endpoints.

I have been using SentinelOne Singularity Complete for six months.

We previously used Kaspersky, but we found that it could not clearly identify all of our assets and risks. With SentinelOne Singularity Complete, our environment is more secure.

The initial deployment was straightforward. 

We used a third party for the implementation.

SentinelOne Singularity Complete is expensive, but we must be willing to pay for it if we want a high level of protection.

I would rate SentinelOne Singularity Complete nine out of ten.

We recommend that people evaluate SentinelOne Singularity Complete before buying it. At a minimum, they should compare it to their current solution and other products to see the difference. They should do a small comparison of the major points that each product covers and does not cover. Once they have a good understanding of the options, they can have a demo or proof-of-concept before making a purchase. Additionally, it is helpful to check which companies are currently using SentinelOne Singularity Complete in their live environment for a long period of time without experiencing any challenges.

We primarily use the solution at our endpoints. We use it for security.

It's catching a lot of malicious and suspicious threats. That's good for us. 

We are able to write some custom rules on SentinelOne.

The setup is simple. 

Right now, the solution meets our needs. We do not need anything added to it. 

Maybe they can develop some firewall aspects for it to better protect us. If they did that, we can write a lot of rules for the firewall and custom rules.

I've been using the solution for about two years. 

The solution is stable and reliable. It catches a lot of malicious and suspicious threats. There are no bugs or glitches and it doesn't crash or freeze. 

The solution scales well and can work across platforms. We can use it with MacOS, Linux, and Windows Servers. You can use it with everything.

We have 600 people on the solution right now. It is used throughout the company.

We may increase usage in our company. 

Technical support is great. They are very responsive. For example, today, if I open a ticket, they will likely give me an answer in 24 hours.

Positive

I used FireEye and Symantec. However, SentinelOne is better than them. It's more flexible and catches more threats. 

We found the initial setup to be very simple. You just click through, and you're up and running. 

I'd rate it five out of five in terms of ease of deployment.

We're deploying it every month. SentinelOne sends updates every month and we action them. 

Licensing is paid on a yearly basis. I can't speak to the exact pricing. 

I'm not sure which version number we are currently on. 

If a company has a lot of people and needs to protect its many endpoints, this is a great option.

I'd rate the solution eight out of ten. 

It runs continuously and uses AI to look for any suspicious activity. If it does determine that there is a virus or something going on that shouldn't be happening, it not only stops the process but also completely logs the whole function. It tells you in a map version how the attack happened and how it was stopped. It is brilliant. In the past, for example, if I had the same problem in Webroot, I would've had to submit the case to Webroot for viewing so that they could, as a human, literally determine what the cause was, but by that time, it is way too late, whereas, this is the real-time protection.

It protects your machine, and it does an excellent job using AI to determine an attack and stop the attack. Its most powerful feature is prevention, and it can unwind ransomware activity as well. So, it is a really useful product in that sense.

There is the ability to SSH into a machine even if the machine has been disconnected from the network. When a real hazard happens, SentinelOne disconnects it from the internet so that no more transactions can occur, but I still have access to the machine. One of the bigger benefits is that no harm could be done because there is no communication with the internet, but I still have the ability to go in, restart a machine, do some investigations, and make some things happen.

One of the things they could do is extend the product range to include Android and iPhone so that you could have the app on your phone as well. There is probably something going on there with that, but that's something that they're lacking at the moment. For instance, if I was to have to recommend a client to protect their phone, I'd have to recommend Norton or something else. I don't have an answer within the SentinelOne solution.

I have been using this solution for close to three years.

It is perfect. I've seen very few problems related to the app. It is not using too much of the PC's power. It does not make PCs slower. So, I find it the best of both worlds. You reduce the impact of the product on the user, but at the same time, thoroughly protect the user, no matter what he does.

You can certainly have thousands of SentinelOne users. We have 250 users. In terms of our plans to increase its usage, I provide IT as a service. So, as I add clients, I always add licenses for those clients.

Their support is very good. I would rate them a five out of five.

Positive

It was straightforward. It probably took me a week to get 250 machines converted.

It can be done in-house very easily. You probably need one staff member that knows how to implement it, and after that, it pretty much runs itself. It requires very little maintenance.

It is not sold as a consumer product. It is only sold based on the number of licenses. So, as an MSP, you're probably going to pay about three and a half dollars per license, per month to have SentinelOne.

I would advise others to go for it. It is great. As an MSP, the peace of mind it gives me is really significant. While the cost of SentinelOne is higher than Webroot, the reality is that the peace of mind and the knowledge that you are probably not going to get a complete attack, simply because SentinelOne stepped in and stopped it, is worth every penny.

I would rate it a ten out of ten. It is absolutely fantastic.

We use SentinelOne to collect logs and data. We will connect it to other tools and places in the future.

It is easy to collect and retain logs with SentinelOne. When you need to compare information, the data is available. It also has the possibility to configure information. It integrates well with all the other solutions we use. 

The only concern we have is that there are a few features that were not readily available. We use a lot of application files that didn't have a connection.

We would also like to see integration with other tools that have to collect the logs.

Although Microsoft claims the use of building artificial intelligence to correlate events, we have actually had a couple of events that should have logs but did not. The solution is not at the same level in terms of building artificial intelligence.

SentinelOne can do a better job of not only creating corrective action based on the correlation. For example, someone was trying to repeatedly change their password. What they didn't realize was that they weren't connected correctly.

I have been using SentinelOne for six months.

SentinelOne is a stable product.

Scalability is based on the measure. There is no limitation regarding scalability if you pay for the upgrades.

Technical support is good. When you need help from Microsoft, there is a long list of resources to help understand the issues.

Positive

The initial setup is straightforward as we have contracts with Microsoft Office Supplies, commodities, defender, and Active Directory.

I would rate the ease of initial setup of SentinelOne a five out of five. It is easy.

Our company used a third party that provided the utility. 

This solution is less expensive than its competitors. You might need to buy additional space depending on how much they are willing to provide. I would rate the pricing a five out of five.

We selected SentinelOne because it was less expensive than the competitors. We also saw the speed of evolution with Microsoft, so it can be involved theoretically when compared to Splunk.

We also chose SentinelOne because of the balance between features. It is stable and has enough choices. Being with Microsoft, we felt confident that the solution would evolve.

If you are considering SentinelOne, you should consider the cost of storage. Otherwise, the product is easy to deploy. You either need to have your own security operating center or hire someone that will use Sentinel or the secondary service. For you to consume the data, you may have had an internal security center or Sentinel.

With SentinelOne you have to invest extra cost. You have to always think of how much it will cost you to delay a response by a couple of days. If the incident is going to cost two days of revenue for the organization, that is much more than the cost of the solution.

I would rate SentinelOne an eight out of ten because of the price point and the features you get. 

We are using it for endpoint security. It acts as an antivirus as well as is useful for endpoint detection. We are using the same product for both use cases. 

SentinelOne is very lightweight. It doesn’t consume much memory of endpoints. Endpoints don't hang, and machine performance doesn’t get impacted. Their technical support is also very nice.

It has all the features that other leading products in the market provide. They should keep enhancing it based on the challenges in the market. I am fine with its detection capability, but they can work more on deep inspection.

I have been using this solution for around two years.

It is stable. I would rate it a four out of five in terms of stability.

It is scalable. I would rate it a four out of five in terms of scalability. We have more than 1,200 users who are using this solution.

Their technical support is very nice. I would rate them a five out of five.

Positive

It is very easy to implement or install. I would rate it a five out of five in terms of the ease of setup. It does require maintenance by someone.

Its cost is yearly. It is not much costlier than other leading products available in the market. I would rate it a four out of five in terms of pricing.

We were looking for an antivirus and EDR solution. We evaluated some of the products, and finally, we decided to go for SentinelOne EDR. CrowdStrike was one of the solutions we evaluated. SentinelOne was lightweight, but CrowdStrike had a more secure door.

I would rate it a nine out of ten.

We are a partner of SentinelOne and we provide demo proofs of concept to customers. Most of our customers use traditional antivirus software, which does not have the capability to perform zero-day analysis, block ransomware, or block zero-day attacks. SentinelOne, on the other hand, is an endpoint detection and response and endpoint protection platform solution, which means that it has the capability to block zero-day attacks, ransomware, and machine learning-based threats. SentinelOne Singularity Complete does not have antivirus technology, but rather it is an anti-malware solution.

Our customers switched to Singularity Complete primarily for security and ease of use. It is easy to install, troubleshoot, and upgrade. Singularity Complete is purely cloud-based for our customers.

Singularity Completes' interoperability is straightforward. They have easy API integrations with all major integration platforms, so it's simple. There are no complications.

SentinelOne can ingest and correlate data well. It has its own EDR and XDR technologies, so it provides threat defense, detection, and monitoring. The models work like a SIEM for endpoints, so customers can correlate logs, identify patterns, and visualize everything. It is very visible.

I deployed Ranger for one of our customers with a large infrastructure. Ranger provides clear network and asset visibility.

Singularity Complete was very helpful to our customers during the COVID-19 pandemic because many of their employees were working from home. When employees work from home, they often need to open ports from outside to active networks, which can make those networks more vulnerable to ransomware attacks. One of my customers had a traditional antivirus running, but it was unable to detect the ransomware. I deployed Singularity Complete to understand the attack pattern and block it. The customer was so happy with SentinelOne Singularity Complete that they renewed their subscription for four years in a row.

Singularity Complete increases the number of true positive alerts by detecting attacks that antivirus software misses.

Singularity Complete helps save time.

Singularity Complete has reduced the MTTD by ten percent.

Singularity Complete has reduced the MTTR. Where a traditional antivirus may take ten minutes, Singularity Complete takes two to three minutes.

Singularity Complete helps reduce organizational risk.

The anti-ransomware capability to analyze the threats and user-friendliness are the most valuable features.

When comparing SentinelOne to CrowdStrike, I find that CrowdStrike has more comprehensive vulnerability assessment tools. It offers a variety of Falcon tools, including deep inspection, while Singularity Complete does not have all of these features. It still sticks to EDR or EDP. Therefore, I need improvements to match the features that CrowdStrike offers, such as a higher level of vulnerability assessment and a better understanding of the IOCs in our system so that we can apply fixes.

SentinelOne Singularity Complete needs improvement on Linux machines. We identified a few issues with most of our Linux customers' machines. Specifically, the application is not working properly after installation.

A major area of Singularity Complete that needs improvement is the restart option. We do not need a restart after installing a CrowdStrike agent. So for organizations that are running 24/7 and can't restart their machines, we do not recommend SentinelOne Singularity Complete.

I have been working with SentinelOne Singularity Complete for five years.

I would rate the stability of Singularity Complete nine out of ten.

Singularity Complete can scale easily. 

Overall the technical support is good but we sometimes have difficulty getting a hold of them.

Positive

We previously used CrowdStrike Falcon, but SentinelOne Singularity Complete is easier to deploy. CrowdStrike Falcon has many features and policies that need to be configured, while Singularity Complete is straightforward. It has a single policy and is very easy to deploy compared to CrowdStrike Falcon. However, CrowdStrike Falcon offers more features.

The initial deployment is straightforward. We receive a URL extension from the company and we set the policies and install the agent.

I deploy the solution for POCs using 20 machines. We demonstrate the deployment methods, and the customer completes the rest of the process. We typically complete this task in two days. For larger organizations that have a lot of departments and branches, the deployment can take up to 15 days.

SentinelOne Singularity Complete is cheaper than CrowdStrike but more expensive than any traditional anti-virus solution.

I would rate SentinelOne Singularity Complete eight out of ten.

The Ranger functionality is not that important because it is optional, and most customers already have a solution for understanding their environment.

I would say that 90 percent of SentinelOne Singularity Complete is a quality product with only ten percent with room for improvement.

SentinelOne will not sell to organizations with fewer than 100 endpoints. Most of our clients are mid- to enterprise-level.

Maintenance is required, but the SentinelOne team maintains the cloud deployments, so we don't need to worry about it. The endpoint agents must be upgraded whenever an upgrade is available or when we have to fine-tune policies for customers to reduce false positives. One IT support person can handle any maintenance for the endpoints.

I suggest always doing a POC. If the customer is currently using traditional antivirus technology, they may not understand EDD, EPP, or EDR technology. Therefore, I always recommend a POC to help the customer understand these technologies. Customers should never implement an endpoint solution without a POC, because we don't know what endpoints are running on their system or how compatible the new solution will be with other endpoints. For example, if we are implementing a DLP solution, we should ask for a POC with all available agents, or we can deploy a test machine to understand the solution before implementing it in production.