SentinelOne Singularity Complete Reviews

We used SentinelOne because we needed a tool that would add extra visibility into the environment. We also wanted something that was easier to use than our existing product so we switched to SentinelOne.

Deep Visibility is a valuable feature. It lets us search across the environment and correlate things much more easily than we could have previously.

The learning curve was a little steep. The solution gives training we can go through, but we have to pay for that. We ended up paying for it so we could get everybody ramped up. The product must enable easier onboarding for less familiar or less formally trained people. It would've helped us adopt it quickly.

I have been using the solution for three months.

We had no stability issues.

The product is on a cloud-hosted instance. It can be integrated into everything that we use. It seems highly scalable.

Support is good. The support team is quick to respond and quick to resolve. We can't ask for anything more.

Positive

The product is cloud-based. The initial deployment was straightforward. We were able to rip and replace and do it all faster than our onboarding team had expected. It was done within a month.

We had the standard onboarding services, but we did all the lifting ourselves. It required four people from our side. Apart from agent upgrades, the tool doesn't need any major maintenance.

We currently see returns in getting our technicians' and engineers' time back.

The pricing makes sense to us. The pricing model is simple. It was easy to move forward from our previous products to the new bundle.

We've been using the tool mostly with third-party applications through Singularity Marketplace. Integrating it with our Microsoft environment has been helpful and convenient. The product is robust in ingesting and correlating across our security solutions. It is doing its job without us having to check it.

Previously, we had a few different endpoint solutions on a single asset. The product helped us rip and replace multiple solutions with one. We did a POC on Ranger but didn't go with it. The solution hasn't reduced any alerts, but it has at least given us more actionable data. We need to do tuning because we're so early in the adoption.

The tool has certainly saved the staff's time. It's able to correlate data a lot better and bring it all onto a single pane of glass, which helps save time. It's hard to quantify right now because we're so early in the adoption. We're definitely able to see more bandwidth for other projects. SentinelOne has helped reduce our mean time to detect.

We have seen the most improvements in our organization’s mean time to respond. We would have had to balance between different solutions or portals to correlate data. Now, the tool is just bringing everything into one place. Taking action within the solution has helped us respond and resolve. Our mean time to respond has been reduced by more than half.

We were using multiple products. We replaced them with SentinelOne. Getting a better solution for the same price was a no-brainer for us. Singularity Complete has helped reduce our organizational risk. The solution's quality is top-tier. The maturity was as good as our current solutions. It was easy to make the choice to move over.

SentinelOne is closely aligned with what the actual responders need to do. It seems like the vendor is building tools and solutions for people in the thick of it, which is a big reason why we went with their product. They are making tools for those who need to use them.

If someone were to evaluate or do a proof of concept, the bigger their initial POC, the better. We found some oddities after expanding the initial POC, which would have been nice to work through before the deployment. The vendors set up a capture-the-flag type of event that really helped us learn the environment, where to go for what, and how to use the tools. I highly recommend having everybody go through the capture-the-flag trial they set up.

Overall, I rate the tool a ten out of ten.

We use SentinelOne Singularity Complete for antivirus and EDR capabilities on both our hosted and internal platforms.

We implemented SentinelOne Singularity Complete to harden the security of our environment.

Initially, we focused on our client-facing platform. We definitely wanted to ensure adequate antivirus and malware protection, and I believe we have achieved that with SentinelOne Singularity Complete. Our environment is fairly large so it took us a few months to realize the benefits.

SentinelOne Singularity Complete helped save our staff time to focus on other projects. Our security operations team has a little bit more bandwidth now.

SentinelOne has helped us reduce our MTTD. The Storyline feature has definitely cut down on research time when investigating incidents, making the process much faster. What used to take several hours to review logs can now be completed in ten minutes.

It has helped us reduce our MTTR.

Our organization had a costly incident before we implemented SentinelOne Singularity Complete. Since the implementation, we have not had any incidents, which correlate to cost savings.

Singularity Complete has helped reduce our organizational risk.

I really like the storyline feature. It makes it easier to tie together the processes and how they are related when investigating potential incidents. I also like the dashboard and the customization options.

The only integration that we are having a challenge with is our Rapid7 SIM solution. We have created exclusions for it, but sometimes there are still some false positives that the team works through.

The false positive rate has room for improvement.

We can build exclusions in a few ways, but one challenge is that many third-party applications spawn files with random names. This can make it difficult to write rules to account for these files. If there are better ways to deal with this, it would help to reduce conflicts between our Rapid7 solution and some of our other solutions that generate PowerShell scripts.

When agent updates require a reboot, this can be challenging for our large customer environments.

I have been using SentinelOne Singularity Complete for four years.

SentinelOne Singularity Complete is stable. We have not had many stability issues.

We have a large environment and find SentinelOne Singularity Complete to be scalable to meet our requirements.

The technical support ticket for the issue we had with getting the agent installed in our PBS image took almost a year to resolve, and we ended up finding the solution on our own. We had several tickets open, but unfortunately, they didn't lead anywhere.

Neutral

We previously used Cylance, which our hosting provider provided along with Endpoint Detection and Response. However, we experienced several challenges with Cylance, so we purchased SentinelOne Singularity Complete for our corporate network. SentinelOne functions and deploys significantly better than Cylance, so we asked our hosting provider to switch us to SentinelOne instead.

The initial deployment was straightforward for SentinelOne Singularity Complete. We had a bigger challenge installing Cylance. 

I would rate SentinelOne Singularity Complete eight out of ten.

SentinelOne Singularity Complete has a lot more functionality right out of the gate.

I recommend considering SentinelOne Singularity Complete for anyone researching security solutions.

SentinelOne Singularity Complete is deployed on our corporate and hosted endpoints. We have between 5,000 and 9,000 endpoints.

We have six people that monitor SentinelOne Singularity Complete. 

Our agent updates require maintenance and close monitoring. We sometimes have to manually enable policies that are disabled due to the disruption caused by unexpected reboots. We must carefully plan these updates.

SentinelOne Singularity Complete is a good strategic security partner.

I would definitely recommend doing a POC to see if SentinelOne Singularity Complete is a good fit for the environment.

We use SentinelOne Singularity Complete as our antivirus and malware detection solution.

Singularity Complete has helped reduce our alerts.

It gives me peace of mind knowing that it patches areas that need it and is always available to hunt for malware in our environment.

Singularity Complete has helped significantly reduce our MTTD. We are notified within the hour of an incident.

It has also helped reduce our MTTR. We are able to respond to an incident within the hour.

Singularity Complete has helped reduce our organizational risk.

Malware detection is valuable. We have had incidents where users have clicked on malicious links and we were able to patch the malware using SentinelOne Singularity Complete before it reached the SIEM. SentinelOne Singularity Complete has become one of my most trusted solutions for hunting malware in our environment.

I have been trying to synchronize SentinelOne Singularity Complete with our SIEM, but it has not been very successful.

SentinelOne's customer service has room for improvement. It is hard to reach them.

I have been using SentinelOne Singularity Complete for two years.

Singularity Complete is stable.

Singularity Complete is scalable.

The support team is hard to get a hold of.

Neutral

Based on a management decision, we switched from CrowdStrike to Singularity Complete.

The initial deployment was complex, but SentinelOne helped with the process and two of our employees were involved.

We used the help of SentinelOne for the implementation.

The license is per user.

I would rate SentinelOne Singularity Complete eight out of ten.

It is a mature and high-quality solution.

SentinelOne Singularity Complete as a tool is good but the support needs a lot of work.

We use the solution as an EDR tool. We focus specifically on Linux components and a Linux environment.

The threat detection and visibility as well as the migration of the data to our SIM instance has been useful. Doing automation workflows has been excellent.

They have fairly decent integration with third-party tools within their own stack. They have very strong integration with CrowdStrike and Microsoft Defender. They also have connections for Palo Alto Networks and all the tools that we leverage across the firm. These are API connectors, so they are plug-and-play. The login session coordination piece is also fairly robust, which is done with Splunk on the same side.

It's a plug-and-play solution that works well with other out of box integrations that we have. We can move the data from the solution into third-party tools.

It helped us to reduce our alerts. On the the Linux kernel side, we have quite a few different versions of Linux, and hence the alerts that we used to get earlier were a lot more. They are significantly less since they're now managed and controlled through the Singularity platform.

Our mean time to detect has been reduced significantly. We've saved maybe thirty minutes to an hour. Our mean time to respond is a bit better by a few minutes.

The reports for the executives who are the decision makers should be better. That would help with product renewal and adding new modules. There aren't enough reporting capabilities for decision-makers. 

I've used the solution for just under a year. 

We have not noted any crashing or lagging issues. 

They offer fairly decent technical support. We've not had any major challenges with them so far. The support team has been pretty good.

Positive

We have CrowdStrike as an EDR tool for Windows, and CrowdStrike did not really support our Linux kernels. That's when I did an evaluation with different vendors, and Singularity was able to support our Linux kernels.

I was involved in the deployment. It was a straightforward deployment. We had six people handling the deployment. 

We have not had a need for maintenance just yet. 

We used our own internal IT team for the implementation. 

The product's pricing is at par with what you see among major competitors. It's higher than McAfee, yet cheaper than CrowdStrike. 

It allows us to be innovative. It's fairly robust and one of the main leaders in the space. It's a pretty strong offering compared to others in the market. It is a quality product. 

It's important to test it first to see if the solution works well for your firm. I'd advise people to validate and test it out thoroughly. Bringing in a solution is not that difficult, however, ripping and replacing a solution is hard, so you want to avoid regretting any decisions. 

The solution is a helpful strategic security partner. 

I'd rate the solution an eight out of ten. 

Our company is a platinum partner and uses the solution to provide endpoint protection for customers. 

A few new customers require the on-premises solution but others use the cloud technology. 

The solution offers excellent detection and integration capabilities. 

Integrations talk to other security vendors and share data with the help of the API. No other product offers this functionality. 

The solution is a bit costly for some customers. 

DLP support would be a good addition. Currently, there are multiple vendors and agents on endpoints. The solution looks at data from a specific documentation view so it would be beneficial to use that same documentation to look at DLP. 

I have been using the solution for six years. 

The solution is stable so I rate it a nine out of ten. 

The solution is very easy to scale. Scalability is the best and the GUI itself is very fast with no issues. A customer with 10,000 clients still gets fast responses. 

Technical support is very good and helpful in getting results. 

The turnaround time for solving bugs or finding workarounds for customers is quick. 

The setup is simple and the solution can be deployed using any tool. Vendors can also remotely deploy the solution.

If the solution is set up properly with the right policies and processes in place, then it won't require too many maintenance resources. Customers can also utilize the solution's NDR service instead of staffing that position. One technician can easily handle ongoing maintenance.  

We implement the solution for customers. 

The pricing is comparable with other vendors but some customers find it a bit costly. There is a bit of pricing flexibility with the solution, but initial quotes can surprise customers. 

I rate pricing a six out of ten. 

The solution stands out because has excellent detection and integration capabilities. In my opinion, the solution is better than Microsoft, CrowdStrike, and Palo Alto. 

Customers are very happy with deployments and stick with the solution year after year.

I rate the solution a nine out of ten. 

We use it as an EDR solution for all of our endpoints. We use it for our desktop servers, cloud, and Linux. We use it for all of it.

It showed us things that we were not even aware of. It went beyond malware and showed us behaviors. It showed the bad behaviors of a lot of our end-users.

The interoperability is all there. We are still at the beginning of our journey, but everything is kind of teed up and aligned for that integration. We are talking about the ServiceNow integration. It has been the early placement in our cloud clusters or nodes. Those are the things that have made interoperability, integration, and adoption easier.

Singularity Complete has not helped free up our staff for other projects and tasks because we are still at the beginning, and we still have a lot to deploy, but we will realize that. I am confident that we will realize those efficiencies.

Singularity Complete has changed what we are looking at. It has dramatically decreased our false positives. We are not chasing false positives. It does not save time as such, but it has helped us focus on what is actually important.

Singularity Complete has not helped reduce alerts, but it has changed what our analysts are looking at. We expected a spike in alerts. The product is showing things that we did not previously see, so the increase in alerts temporarily for a short duration or for the next six months is expected.

Singularity Complete has reduced our false positives, and it has helped us see the hygiene of our whole network in our environment.

Singularity Complete compresses the triage time. It is all about the triage time. That life cycle going from information to action is what security operations are all about. SentinelOne does that because it helps analysts focus on those true things that are risk-behavior in our environment, rather than the validation that they were on more traditional signature-based platforms we had before.

Singularity Complete has not helped reduce our organizational risk, but it has absolutely increased our awareness of that risk. Knowing what your risks are is half the battle before an organization or a medium-sized organization, so being aware of the risk is the first step, which is available for the first time since we adopted SentinelOne.

As far as EDR goes, the behavior analysis of the incidents is my big thing. 

Its non-signature-based capabilities and the heuristic analysis for dynamic threats are also valuable.

There should be full and complete integration in the single console of the mobile agent.

We have been using Singularity Complete for 18 months.

It is scalable, and it has scaled well.

So far, everything has been great. During our deployment, I have bugged them a lot, and it has been pretty good. I cannot complain. I would rate them a nine out of ten. There is always room for improvement. During their deployment, I relied on them to make sure that all of our things went fine. We had some hiccups, and they were there with us. They were there to help through everything. There were some things that took longer time to research and figure out, but for the most part, if I needed a solution, I got it.

We had a bit of a hiccup that was at the SaaS level. Keith W and the complete team made it right once they knew and understood the problem and its impact on our organization. I value that a lot.

Positive

We were using another solution before SentinelOne. We made the switch because of functionality, compatibility, interoperability, visibility, and ease of integration. It checked all the boxes that we needed. We definitely needed to go this way.

It was pretty straightforward, and it was pretty easy to get everything out.

We pushed through SCCM, and it went right in. I had very minimal issues with all of our endpoints. The ease was right there, and basically, there was not a disruption. It was one of the easier deployments that we have had. It roughly took half the time as our previous endpoint protection solution. We did it in about nine months, and we rolled from PoC straight into deployment. The previous solution took about 18 months to cover the same population with a lot more complications and finagling to make it work.

We implemented it in-house with some professional services from SentinelOne. Our experience with SentinelOne was good. We have no complaints.

It is hard to say, but I can say that we have seen an ROI because we have discovered things that we were not aware of. That alone is a return on the investment in my book, and my leadership understands that, and that is easy for me to make.

Singularity Complete has not saved us costs. We are not there yet. It will, but we are at the beginning of our journey. It is going to zero in on things that need to be corrected. For us, it is hopefully going to be that change agent or the catalyst for the change agent to our behavior. Technology can only go so far. We are starting to look at the behavior of how some of our business processes have been run because the risk has not been fully understood, so the costs are unquantifiable at this time, but I am sure they are there. I am confident that they are there.

It is comparable. Something that I look at for the long term is how sustainable it is. There is quite a bit in the security portfolio that I manage, and we will see.

We evaluated about seven other products through an evaluation score guard criteria in-house. It has been so long since I have looked at that matrix, but it came down to analysts evaluating it against our set requirements and evaluation criteria. After that, it becomes a number, and the numbers have a certain magic to themselves that makes things more objective. The numbers just came out where the score was clear and evident based on the analysts' analysis.

It is a good product, and it is something that has future-proofed me in my program for the organization.

I am pretty sure I made a super smart decision when I chose to buy it. The roadmap is sound. Based on the keynotes at SentinelOne OneCon23, there is a lot going on. They are dedicated to improving the product. There are a couple of things, such as SentinelOne Mobile, that cannot be forgotten. That is integral for us or our organization, but, overall, I feel pretty good about the strategic roadmap or journey that we will be on.

From a pragmatic level, it is very mature. There was a bit of a false start with the SentinelOne Mobile, which is important for us, but overall, the product is very mature and adaptable by a variety of talents and skill sets that you find in your SOCs or security operation centers.

I would rate it a nine out of ten because of the Mobile issue. This is something big, and I am a little worried that I did not see it in the keynotes SentinelOne OneCon23.

We use SentinelOne Singularity Complete for incident management planning to protect against insider and outsider threats, monitor threats, block websites across our branches, and manage assets.

Before implementing SentinelOne Singularity Complete, we could not track our assets, manage the threat insights, or block USB devices. Now we can manage and handle all our assets and keep them healthy. We can also protect our data from malware and ransomware attacks.

The SentinelOne Singularity Complete reporting suite is essential for providing comprehensive visibility into the security posture of an organization.

We realized the benefits of SentinelOne Singularity Complete two months after we deployed it. We knew after the proof-of-concept that SentinelOne Singularity Complete would be useful in our environment.

SentinelOne Singularity Complete helps our organization track all our systems. We receive an automated weekly threat report on our systems, which helps us manage incidents before they occur. We automatically receive insight threat reports in our emails, which is a great way to identify and track issues so that we can remove the affected asset from the environment to protect our systems and network.

SentinelOne Singularity Complete has helped reduce our organizational risk. 

SentinelOne Singularity Complete has a valuable feature that allows us to install the agent on every endpoint and extract all asset information for reporting purposes in our live inventory.

SentinelOne's XDR service is valuable. We use them to find the root cause of an issue.

I would like to have a remote desktop feature added so we can remotely access our endpoints.

I have been using SentinelOne Singularity Complete for six months.

We previously used Kaspersky, but we found that it could not clearly identify all of our assets and risks. With SentinelOne Singularity Complete, our environment is more secure.

The initial deployment was straightforward. 

We used a third party for the implementation.

SentinelOne Singularity Complete is expensive, but we must be willing to pay for it if we want a high level of protection.

I would rate SentinelOne Singularity Complete nine out of ten.

We recommend that people evaluate SentinelOne Singularity Complete before buying it. At a minimum, they should compare it to their current solution and other products to see the difference. They should do a small comparison of the major points that each product covers and does not cover. Once they have a good understanding of the options, they can have a demo or proof-of-concept before making a purchase. Additionally, it is helpful to check which companies are currently using SentinelOne Singularity Complete in their live environment for a long period of time without experiencing any challenges.

We use SentinelOne Singularity Complete to protect our environment against malware, unwanted programs, and ransomware.

We implemented SentinelOne Singularity Complete for better overall visibility on our endpoints. SentinelOne Singularity Complete is excellent at remediating.

SentinelOne Singularity Complete is great at ingesting and correlating data across our security solutions. I have better visibility and can see how many endpoints and groups are affected and how much the problem spread in our environment. I can see the scope of the work I need to do.

I use SentinelOne Hunter for threat hunting. It can be used in two ways, SentinelOne provides a library of pre-audit queries on different vulnerabilities, topics, and groups. We can use these queries to search for specific activities in our environment. If we have our own indicators of compromise, such as those from a CISA advisory, we can use the Scraper feature to scope those IOCs to our environment and look for them.

Singularity Complete has helped reduce our alerts by 25 percent.

Singularity Complete has helped reduce our MTTD and our MTTR.

It has helped reduce our organizational risk.

I mostly use the dashboard to view infected endpoints on unresolved threats, so that I can prioritize my investigations. In incidents, SentinelOne's remediation is excellent; we can immediately see if the threat type is dynamic or static. In other words, if it has been executed. Additionally, I like the visibility that we have into machines, as we can log in and investigate them directly.

Singularity Complete's process stream has room for improvement.

I find CrowdStrike's vertical layout to be better than SentinelOne Singularity Complete's horizontal layout.

I have been using SentinelOne Singularity Complete for one year.

SentinelOne Singularity Complete is stable. We have only had minimal issues with the solution's performance.

SentinelOne Singularity Complete is scalable. The number of agents available on our endpoints is based on our license.

I would rate SentinelOne Singularity Complete nine out of ten.

We have one engineer who maintains SentinelOne Singularity Complete.

I recommend SentinelOne Singularity Complete based on each organization's business model and what it is protecting. Organizations should definitely consider this solution when evaluating other products. The remediation feature that SentinelOne Singularity Complete offers is superior to other EDR solutions and can help remediate a situation quickly.