SentinelOne Singularity Complete Reviews

We replaced McAfee's endpoint security with SentinelOne. The vendors we deal with recommended this product, and we had some issues with McAfee, so we decided to switch. It is used for detection, however, detection is very rare. 

The solution is easy to configure. How it detects threats is modern.

It's been pretty good. I have no complaints. It's been working very well.

I like the way that this product works. It doesn't rely on the data file. It checks the behavior of the process to prevent virus or phishing attempts from there.

I like the way it detects threats. It's based on the heavy behavior, not just based on the signatures, and it downloads from a central repository. 

I really like how you manage the endpoints. Their web portal is really nice. I can do everything through the web portal. I can see all the endpoints. I can upgrade them from there. And gives me a nice list of what software is installed on the endpoint as well. The solution will give me recommendations if there are any security vulnerabilities, for example, if the software is missing a patch or something like that. The deep visibility feature is great. If there's an incident, I can deep dive into the incident to see where it's coming from and how it affects the endpoints.

The interoperability with other SentinelOne solutions or third-party applications and tools has been pretty good. We haven't had major issues. 

While I'm not sure if the solution helps us with consolidation, their product does improve our overall security posture. We basically just use it as endpoint security. We're not using other products from them altogether. However, this is doing a great job of protecting us.

It has helped to reduce any of our alerts. Ever since we had this product implemented we've had fewer alerts. We had less user involvement as well. Where McAfee used to interfere with the user's daily productivity, SentinelOne does not. That's another thing I'm pretty happy about.

With this product, we can free up our staff for other projects, assignments, and tasks. It's reduced disruption for our users. Therefore, our help desk doesn't have to do as many tickets as when we were with McAfee.

Our mean time to respond to threats is definitely better. If there's anything happening, we get alerts right away via email. McAfee was not instant. We know about threats sooner and we have more time to respond to them.

Singularity helped our organization to save on costs. There's less maintenance compared to McAfee. The price is similar; there's not a big difference. However, we do save time and that translates to money. 

Our organizational risk has been reduced. It's a much better product compared with what we had. If there are any security vulnerabilities, if there's any patch needed, or if there's any known security threat that I should be aware of, I get notified fast.

The quality and maturity of the product are very good. Customers seem happy with them. I'm also happy with the product and its capabilities. 

In the beginning, we had some issues with their product on some of the Windows 32-bit operating systems. However, that was only on a special group of computers as we have our own special software. Other than that, for other computers and servers, we had no issue at all.

The web portal needs improvement. Sometimes when I go on their web portal and put in the username and password, and then all of a sudden, it says that the web interface has been refreshed. You have to put in the username and password again. It's very minor. Other than that, there isn't anything else I can see.

I've used the solution for proabably over a year. 

Stability-wise, it's very good. I've had no issues at all and I never get complaints from users.

Scaling should be pretty easy. You just push out the agent. That's it. There's a group policy on the web portal and there's not much to manage. 

When I ran into the Windows 32-bit issues, I contacted support. I've also contacted them here or there for a few issues. They are responsive and knowledgeable. I have no complaints. 

Positive

We used McAfee and found how it looked at threats was old school. We wanted to explore new solutions and technologies. A vendor recommended this solution and when we looked at it we found all users are pretty happy with them. 

The deployment was good. We have agents installed on all endpoints. The management portal has a nice interface. We can do everything we need to do from there, which is nice. 

I was involved in the deployment. It was pretty straightforward. You just install the agents and make sure the policy is correct based on the servers or the usage of the endpoint. We only ran into an issue around a 32-bit Windows software system, however, it wasn't anything major. I mostly handled the implementation myself. 

There isn't much maintenance needed. You just need to do version updates. 

I worked with the company that got us the license. We worked together to get the implementation done. 

The price is pretty good. It is reasonable. It's one of the reasons we went with them. Palo Alto, in comparison, was pretty expensive. The price of Cylance was reasonable and somewhere in the middle, however, SentinelOne feature-wise gave us everything we needed for a good price. 

We did look at other options. We looked at CrowdStrike, for example. We also looked at Palo Alto. They had something similar in terms of endpoint security, In the end, we chose SentinelOne. 

I'm a customer and end-user.

We do not use the Ranger functionality. I know it is available, however, it is an extra cost.

In terms of the solution's ability to be innovative, I've only used McAfee and SentinelOne. I can't really say how it compares with Cloudstrike or Proofpoint. That said, compared to McAfee, it can detect threats based on user behavior and not just definitions. It helps monitor software for potential security issues. It's really nice and works very well.

I would recommend the solution to others. 

They make a good strategic partner in terms of security. Their product is the last line of defense for security breaches, and having a good, reliable product on all endpoints is very important to our organization. 

I'd rate the solution nine out of ten overall. The ability to detect threats and the deep visibility on the endpoints is great. I like that it alerts you to patching requirements. It's great that, if a threat appears, we can drill down and see exactly what's going on.

We utilize SentinelOne Singularity Complete as our EDR. The solution has replaced our previous solutions, Trend Micro and Symantec antivirus.

The Symantec agent we had before would require almost a reboot every time you would make a change, an agent update, or even sometimes in definitions. None of them were as comprehensive as SentinelOne Singularity Complete regarding threat detection and response. I don't believe any of them had any of the rollback features that are available through SentinelOne.

Overall, having more coverage and confidence in our antivirus is part of our decision to choose SentinelOne Singularity Complete. The other consideration was cost. We were going to upgrade to a more comprehensive threat protection solution either way. We were also looking at CrowdStrike then, and SentinelOne beat it by pricing while offering the protection we were looking for.

The solution's in-place upgrades have been very helpful. Another valuable feature is the ability to set policy exclusions on different scope levels, such as at the site or across all sites. Having the API access and documentation for the API is very valuable. If we needed a feature that didn't already exist in the SentinelOne console, we could cook it up ourselves and have it run whenever we wanted.

I feel like SentinelOne is very locked away from being able to be sold to smaller businesses to self-manage. We did have to jump through a lot of hoops to purchase SentinelOne and have control over it because, most of the time, you're forced to go through a reseller. In our experience, the reseller also wanted to manage it for us.

Unless it's a managed detection and response, that's not adding as much value as adding access outside of our organization that we may not necessarily want. The ability to have more direct purchasing for smaller groups and smaller businesses would be great. However, I understand if that's not part of what SentinelOne wants and is not lucrative for their bottom line.

I have been using SentinelOne Singularity Complete since June 2021.

My only issue with the solution's technical support so far is that we can only communicate via email tickets, not phone calls. However, we've still been able to resolve the majority of issues. Their response time is pretty fair. I wish there were more abilities to conduct a remote session because there are a lot of situations where I will have to get walked through some instructions.

Then I have to give feedback saying that an instruction is unavailable, or I can't do this because this device is in this situation or this mode. There may have to be three or four back-and-forth messages before we can proceed to the next step because it isn't an interactive remote session. It is just email communications with a delay every time, which adds to some frustration.

Suppose there's something that's concerning to us that we really wanted to make sure wasn't a false negative as a threat. While we were worried about it, we would just have to wait for responses and be unable to communicate with anybody.

Neutral

SentinelOne Singularity Complete's initial setup is straightforward.

We did not use an integrator, reseller, or consultant for the solution's deployment. I have had some experience with SentinelOne in the past. We just read through some of the documentation and asked a couple of questions. There was also some information on what other administrators have done to implement the solution.

That has worked well, and things have been pretty smooth sailing since the implementation. I've been pretty happy in that regard, and it wasn't a big pain to replace our existing antivirus solution. Two other guys were involved in the solution's deployment, but I was heading up the task.

We have not seen a return on investment with SentinelOne Singularity Complete because we have not used it. It has just added costs for us that we're not taking advantage of.

SentinelOne Singularity Complete's pricing is not terrible. It's not enough to make us want to move away from using SentinelOne. The solution's pricing is not too bad for what it's offering, like the documentation that comes with it. I feel like it should be an optional add-on for people who may not be using things to integrate or may not want to integrate things.

We have used very little of SentinelOne Singularity Complete's interoperability with other solutions. It has looked like it has been nice because we have been scoping out the use of a managed detection and response and have SentinelOne Singularity Complete plugin with other solutions for log output. There hasn't really been anything we wanted to use that SentinelOne was incompatible with.

I believe SentinelOne Singularity Complete is very capable of ingesting and correlating across our security solutions. I don't think I've seen any solutions that would necessarily outperform it. It's done everything that we've needed it to. Again, we have not used it extensively.

SentinelOne Singularity Complete has not helped us consolidate our security solutions, but that's our choice. We like going into the console and seeing everything within there and the dashboards we already have access to.

I can't say that I think SentinelOne Singularity Complete has helped reduce alerts. We would like to use SentinelOne to correlate our alerts so we're getting alerts from multiple different areas to see what matches up there. Currently, we still have an ad hoc solution where we're looking at different sources for that information because we don't have it all trusting each other yet.

Overall, for supply chain attacks, we're hesitant to give access to other products to our SentinelOne. We just don't want to put all our eggs in one basket, but that's more of a mindset problem than a functionality problem.

SentinelOne Singularity Complete has helped free up our staff for other projects. The solution's automation functionality, notifications, alerts, additions with its API, and custom tools to do what we want have helped me not to have to go in and manually check for things. For example, SentinelOne says they do not need to do static file scans other than when you first install the agent.

Our compliance requires that we still have static agent scans on a regular basis, preferably daily. You can launch those from within the console, but it's not viable for me to log in to the console daily and initiate that. Since there's no ability to schedule that in the future, that was best done with the API script that runs automatically and can give us feedback on how it went.

I believe SentinelOne Singularity Complete has helped reduce our organization's mean time to detect. We get some good context within there of what the threat was. Most of the time, it has pretty good notes regarding what it got flagged for if it's behavior-based, but some static file threats don't show the indicators.

We do not know what to do with some threats or understand what it is. We've been told we would need to get the SentinelOne vigilance or managed detection and response to fill that gap. We have been looking at managed detection and response but haven't put it in place yet.

SentinelOne Singularity Complete has helped reduce our organization's mean time to respond from our previous antivirus solutions. The solution gave us some more context than we had and also the ability to isolate each endpoint. If an endpoint looks scary and we don't know what it's doing exactly, we can cut off all of its internet access except SentinelOne until we feel it's a clean endpoint. SentinelOne Singularity Complete has helped reduce our mean time to respond by 20 minutes.

Singularity Complete has helped reduce our organizational risk. There have been multiple things that could have potentially been an incident, and they were stopped in their tracks by the solution. For that, we've been able to demonstrate the solution's value to our leadership in terms of keeping it.

SentinelOne Singularity Complete has not helped our organization save on its costs. SentinelOne Singularity Complete isn't optional and was forced onto us from the licensing. We didn't really get a choice on whether we wanted those extra features, but we had to pay for the SentinelOne Singularity Complete add-on, which is just a blanket cost.

If it was up to us, we might not have chosen it, but it was not. We don't use many of the features, and many of the things we like are within the basic SentinelOne license.

We earlier used SentinelOne Complete, and then we used SentinelOne Complete with Singularity. There hasn't been a great improvement since we've done that. We haven't used many of its features or had any guidance on recommendations that would be helpful to put into place without having to buy anything else.

Most of the time, if we wanted to use anything in the marketplace, we would have to start paying for something we don't already have or integrate with something we aren't using.

I would say SentinelOne Singularity Complete is pretty mature, and there's a good amount of documentation of details. I would say it's much more mature right now than a year and a half ago when it was introduced. I looked into it then and said there's nothing that looks useful to us here.

Now, there are actually many more applications and things to integrate with it that we didn't have access to before. We're still not using a lot of it. As far as recommending it to somebody else or another company, I am confident that it will plug into all the major utilities and tools you may want.

SentinelOne Singularity Complete requires maintenance, but it's not bad. We need to go into the console and initiate updates for select devices when there are updates available. We need to ensure that we stay within supported and not end-of-life releases of SentinelOne. After those select devices have been tested out and we know there are not many issues with them, I will go ahead and release those to all the other devices we manage in the rolling phases.

That's not too much work. I would not classify it as maintenance, but when detection comes up while using the platform, that works well when we need to check that out. We haven't necessarily caught something that needed to be caught.

I am impressed with what they're doing both for detections for our endpoints and also for the security world at large. A while back, they headed up some of the investigations and publications about the supply chain attack for 3CX software, which was something that we had used and were impacted by. However, thanks to SentinelOne, we did not have any fallout from that attack.

Overall, I rate SentinelOne Singularity Complete an eight out of ten.

We used SentinelOne because we needed a tool that would add extra visibility into the environment. We also wanted something that was easier to use than our existing product so we switched to SentinelOne.

Deep Visibility is a valuable feature. It lets us search across the environment and correlate things much more easily than we could have previously.

The learning curve was a little steep. The solution gives training we can go through, but we have to pay for that. We ended up paying for it so we could get everybody ramped up. The product must enable easier onboarding for less familiar or less formally trained people. It would've helped us adopt it quickly.

I have been using the solution for three months.

We had no stability issues.

The product is on a cloud-hosted instance. It can be integrated into everything that we use. It seems highly scalable.

Support is good. The support team is quick to respond and quick to resolve. We can't ask for anything more.

Positive

The product is cloud-based. The initial deployment was straightforward. We were able to rip and replace and do it all faster than our onboarding team had expected. It was done within a month.

We had the standard onboarding services, but we did all the lifting ourselves. It required four people from our side. Apart from agent upgrades, the tool doesn't need any major maintenance.

We currently see returns in getting our technicians' and engineers' time back.

The pricing makes sense to us. The pricing model is simple. It was easy to move forward from our previous products to the new bundle.

We've been using the tool mostly with third-party applications through Singularity Marketplace. Integrating it with our Microsoft environment has been helpful and convenient. The product is robust in ingesting and correlating across our security solutions. It is doing its job without us having to check it.

Previously, we had a few different endpoint solutions on a single asset. The product helped us rip and replace multiple solutions with one. We did a POC on Ranger but didn't go with it. The solution hasn't reduced any alerts, but it has at least given us more actionable data. We need to do tuning because we're so early in the adoption.

The tool has certainly saved the staff's time. It's able to correlate data a lot better and bring it all onto a single pane of glass, which helps save time. It's hard to quantify right now because we're so early in the adoption. We're definitely able to see more bandwidth for other projects. SentinelOne has helped reduce our mean time to detect.

We have seen the most improvements in our organization’s mean time to respond. We would have had to balance between different solutions or portals to correlate data. Now, the tool is just bringing everything into one place. Taking action within the solution has helped us respond and resolve. Our mean time to respond has been reduced by more than half.

We were using multiple products. We replaced them with SentinelOne. Getting a better solution for the same price was a no-brainer for us. Singularity Complete has helped reduce our organizational risk. The solution's quality is top-tier. The maturity was as good as our current solutions. It was easy to make the choice to move over.

SentinelOne is closely aligned with what the actual responders need to do. It seems like the vendor is building tools and solutions for people in the thick of it, which is a big reason why we went with their product. They are making tools for those who need to use them.

If someone were to evaluate or do a proof of concept, the bigger their initial POC, the better. We found some oddities after expanding the initial POC, which would have been nice to work through before the deployment. The vendors set up a capture-the-flag type of event that really helped us learn the environment, where to go for what, and how to use the tools. I highly recommend having everybody go through the capture-the-flag trial they set up.

Overall, I rate the tool a ten out of ten.

We use SentinelOne Singularity Complete for antivirus and EDR capabilities on both our hosted and internal platforms.

We implemented SentinelOne Singularity Complete to harden the security of our environment.

Initially, we focused on our client-facing platform. We definitely wanted to ensure adequate antivirus and malware protection, and I believe we have achieved that with SentinelOne Singularity Complete. Our environment is fairly large so it took us a few months to realize the benefits.

SentinelOne Singularity Complete helped save our staff time to focus on other projects. Our security operations team has a little bit more bandwidth now.

SentinelOne has helped us reduce our MTTD. The Storyline feature has definitely cut down on research time when investigating incidents, making the process much faster. What used to take several hours to review logs can now be completed in ten minutes.

It has helped us reduce our MTTR.

Our organization had a costly incident before we implemented SentinelOne Singularity Complete. Since the implementation, we have not had any incidents, which correlate to cost savings.

Singularity Complete has helped reduce our organizational risk.

I really like the storyline feature. It makes it easier to tie together the processes and how they are related when investigating potential incidents. I also like the dashboard and the customization options.

The only integration that we are having a challenge with is our Rapid7 SIM solution. We have created exclusions for it, but sometimes there are still some false positives that the team works through.

The false positive rate has room for improvement.

We can build exclusions in a few ways, but one challenge is that many third-party applications spawn files with random names. This can make it difficult to write rules to account for these files. If there are better ways to deal with this, it would help to reduce conflicts between our Rapid7 solution and some of our other solutions that generate PowerShell scripts.

When agent updates require a reboot, this can be challenging for our large customer environments.

I have been using SentinelOne Singularity Complete for four years.

SentinelOne Singularity Complete is stable. We have not had many stability issues.

We have a large environment and find SentinelOne Singularity Complete to be scalable to meet our requirements.

The technical support ticket for the issue we had with getting the agent installed in our PBS image took almost a year to resolve, and we ended up finding the solution on our own. We had several tickets open, but unfortunately, they didn't lead anywhere.

Neutral

We previously used Cylance, which our hosting provider provided along with Endpoint Detection and Response. However, we experienced several challenges with Cylance, so we purchased SentinelOne Singularity Complete for our corporate network. SentinelOne functions and deploys significantly better than Cylance, so we asked our hosting provider to switch us to SentinelOne instead.

The initial deployment was straightforward for SentinelOne Singularity Complete. We had a bigger challenge installing Cylance. 

I would rate SentinelOne Singularity Complete eight out of ten.

SentinelOne Singularity Complete has a lot more functionality right out of the gate.

I recommend considering SentinelOne Singularity Complete for anyone researching security solutions.

SentinelOne Singularity Complete is deployed on our corporate and hosted endpoints. We have between 5,000 and 9,000 endpoints.

We have six people that monitor SentinelOne Singularity Complete. 

Our agent updates require maintenance and close monitoring. We sometimes have to manually enable policies that are disabled due to the disruption caused by unexpected reboots. We must carefully plan these updates.

SentinelOne Singularity Complete is a good strategic security partner.

I would definitely recommend doing a POC to see if SentinelOne Singularity Complete is a good fit for the environment.

First and foremost, we use SentinelOne Singularity Complete for endpoint detection and response in our company. We do not have any antivirus anymore. We have SentinelOne for the endpoint detection, response, and defense mechanism. This is our primary use case. 

We also have other use cases. I work predominantly in vulnerability management. I sometimes work in the SOC. For vulnerability management, we use it in a number of different ways. We sometimes use it to see which applications and versions are running on systems. We use it for an inventory of applications. We do not use it for vulnerability detection. We have another tool for that, which I believe is more dedicated to technical vulnerabilities. I know there has been some investment in this area, but at the moment, we are not using it for that. 

We also use it for running scripts and automating tasks on systems. In fact, I have been doing a lot of that recently. They have developed their automation and remote ops part, which has been fantastic for us. I have been updating a lot of applications using the scripts that I have deployed with SentinelOne. I love that part of the tool. It makes life a lot easier. 

I sometimes also use it to determine where we may not have other pieces of software on systems. For example, we use a vulnerability tool that runs on an agent. I can use SentinelOne to see whether all of the systems on which we have SentinelOne also have our vulnerability tool agent. If a system does not have it, we can deploy a script from SentinelOne to add the agent. 

We also use Ranger, so we can identify other systems on our network that do not necessarily have SentinelOne agents. That can be quite useful sometimes. Because of Ranger, we have seen a lot of systems that we did not already know about. 

As a part of the endpoint detection response, we ingest logs through our central SIEM. We have a hybrid Security Operations Center. The first line is done by a third party. They have access to the SIEM, and all of the SentinelOne data is ingested into that. When there is an incident or when SentinelOne detects an incident, it gets flagged to the Security Operations Center, and then we start to investigate that incident. Most of the time, if it is a SentinelOne-related incident, we will log in to SentinelOne and use it to investigate the incident. We look at the logs on the endpoint and try to establish whether it is a genuine incident or a false positive, what happened on the system, and why we are getting these alerts.

We use the Ranger functionality. It provides network and asset visibility. It is quite important for us. If we did not have another tool that is doing similar, it would have been extremely important, but we do have a vulnerability management tool that is very similar. It is quite good that it does that automatically out of the box, whereas we have to configure our vulnerability scanning solution to do something like this. The ability to have visibility of the network where we do not necessarily have SentinelOne deployed is very important.

Ranger requires no new agents, hardware, or network changes. This is important for us. It has an advantage over our vulnerability management tool because we have to deploy scanners with our vulnerability management tool, whereas we do not have to deploy anything for SentinelOne Ranger, so in that way, it is a better solution in helping us.

Ranger is very effective in helping to prevent vulnerable devices from becoming compromised. For example, we used Ranger and identified some systems in our data center that we could just log on to. It was not very difficult to get on to those devices. Therefore, it would not have been difficult for anyone else to get on those devices. We did not necessarily have the permission to do so, but we found a way to do that. We managed to get those devices secured, and therefore, increase the security of our systems. That kicked off from Ranger, and that is a good use case.

Singularity Complete has helped free up our staff for other projects and tasks. For example, with automation, I have been able to patch some of our systems, which has freed up time for our help desk team. They do not have to patch some of the systems. It has also been helpful for deploying some of our agents for our other tools. If we deploy through SentinelOne using the script, that frees up our team's time.

Singularity Complete has helped reduce our organizational risk. The previous solution we had was signature-based, so for endpoint detection, it has to know a certain kind of attack before it can detect it or even block it. Because Singularity Complete is more looking at the behavior of running processes and how these processes interact with other processes on the system, it has helped to reduce the risk. We are not relying on static detection signatures. We have got real-time detection. Singularity Complete can detect things that may be the first-ever attack in the world, and we get notified about it. It does reduce the risk.

I work in vulnerability management, and for me, at the moment, its automation is most valuable. For the SOC team, incident visibility would be most valuable, but for me, it is automation.

In automation, if we could schedule when we run the task and on which systems we want to run the task, it would improve automation.

I have been using this solution for two and a half years. I have been using it since I joined this company. 

We have not had any issues with it. It has always worked for me.

It is quite scalable. I do not see anything holding it back in that regard.

My impression of SentinelOne as a strategic security partner is very positive.

In terms of support, for a lot of support requirements, I go through the engineering team. They are very knowledgeable about Singularity Complete, but I did contact SentinelOne's support team recently in July. There was a particular vulnerability that Microsoft had already caught. Microsoft Defender had a setting that would automatically block the vulnerability. I raised the question to SentinelOne support asking whether SentinelOne has the same ability to block the vulnerability. It took me a few times to get them to understand what I was asking, and they could not confirm 100% that it was blocked. They just said that their solution does block vulnerability attempts, but they did not specifically do this particular one. Unfortunately, that interaction was not entirely positive. Overall, I would rate them a seven out of ten.

Neutral

My company had an endpoint solution previously, but I was not with this company before they had Singularity Complete. They already had Singularity Complete when I got here. It was replacing the previous endpoint solution, so I cannot say whether Singularity Complete reduced our alerts or mean time to detect than the previous solution.

I was not involved in its initial deployment. I am with the engineering team. I have deployed SentinelOne on some systems, so I know the process, but I was not involved in deploying it or rolling it out company-wide.

It is in the cloud, but we have SentinelOne agents deployed on our systems. These agents report the data back to the cloud, which gives us the ability to see all of that data.

In terms of maintenance, the team that maintains it performs agent updates. They can be pushed automatically, but our engineering team has decided to not push the updates automatically because they could potentially break something or may not be fully compatible with a current version of, for example, macOS. There is some maintenance in that regard. There is also maintenance in terms of relieving some aged SentinelOne nodes. We might remove those. I would not necessarily call it maintenance, but when we set up particular alerts, we may maintain those alerts based on our requirements at the time. It may be the vulnerability being escalated in the wild, or we might want to set up some sort of detection that can basically detect or indicate any compromise. We maintain all of those rules.

I do not know much about the pricing. What I do know is that the person who negotiates most of the pricing is quite a hard bargainer. In that regard, he often says that he managed to get a very good deal. When we first looked at replacing our old system with Singularity Complete, its price was definitely a big factor. Back then, Singularity Complete was fairly new to the marketplace. We got quite a good deal as an early adopter. They have honored that and respected that we were an early adopter, and I feel we are still getting a very good price.

It is definitely worth considering. It is definitely up there with the best of them now. A few years ago, it probably was not. It was in the early stages, but now, it gives us everything that we need today. They invest heavily in the platform. That is important as well. If you buy it today, in a year or two, you will get a lot more features for your money.

It is quite mature now. Over the two and a half years that I have been using it, there have been numerous feature enhancements. As a basic endpoint detection response, it is very mature, and it now has other features, such as the Ranger functionality and automation, on top of it. It is a very mature offering now.

When it comes to integrations, I do not know about any tools that I have used with Singularity Complete. We just bought Wiz.io for our company, and I understand that SentinelOne links to Wiz.io. I have not personally used it, but I will be using it soon. From what I understand, it is going to be quite useful because if we detect an incident or an alert on a cloud system that Wiz.io manages and has visibility of, we can then get more information about that cloud system. For example, it could say, "We detected that this vulnerability attempt has been made, or one of the exploit attempts has been made on your system." We then get all of this information from Wiz.io which says, "Actually, the system is not vulnerable to that vulnerability." At that point, we would think that we do not need to worry as much, but we are going to see the investigations. 

In terms of its ability to ingest and correlate across our security solution, we do not necessarily ingest into Singularity Complete, but we ingest Singularity Complete into our central SIEM. It is very difficult to ingest data into that SIEM.

Overall, I would rate SentinelOne Singularity Complete an eight out of ten.

We use the solution as an EDR tool. We focus specifically on Linux components and a Linux environment.

The threat detection and visibility as well as the migration of the data to our SIM instance has been useful. Doing automation workflows has been excellent.

They have fairly decent integration with third-party tools within their own stack. They have very strong integration with CrowdStrike and Microsoft Defender. They also have connections for Palo Alto Networks and all the tools that we leverage across the firm. These are API connectors, so they are plug-and-play. The login session coordination piece is also fairly robust, which is done with Splunk on the same side.

It's a plug-and-play solution that works well with other out of box integrations that we have. We can move the data from the solution into third-party tools.

It helped us to reduce our alerts. On the the Linux kernel side, we have quite a few different versions of Linux, and hence the alerts that we used to get earlier were a lot more. They are significantly less since they're now managed and controlled through the Singularity platform.

Our mean time to detect has been reduced significantly. We've saved maybe thirty minutes to an hour. Our mean time to respond is a bit better by a few minutes.

The reports for the executives who are the decision makers should be better. That would help with product renewal and adding new modules. There aren't enough reporting capabilities for decision-makers. 

I've used the solution for just under a year. 

We have not noted any crashing or lagging issues. 

They offer fairly decent technical support. We've not had any major challenges with them so far. The support team has been pretty good.

Positive

We have CrowdStrike as an EDR tool for Windows, and CrowdStrike did not really support our Linux kernels. That's when I did an evaluation with different vendors, and Singularity was able to support our Linux kernels.

I was involved in the deployment. It was a straightforward deployment. We had six people handling the deployment. 

We have not had a need for maintenance just yet. 

We used our own internal IT team for the implementation. 

The product's pricing is at par with what you see among major competitors. It's higher than McAfee, yet cheaper than CrowdStrike. 

It allows us to be innovative. It's fairly robust and one of the main leaders in the space. It's a pretty strong offering compared to others in the market. It is a quality product. 

It's important to test it first to see if the solution works well for your firm. I'd advise people to validate and test it out thoroughly. Bringing in a solution is not that difficult, however, ripping and replacing a solution is hard, so you want to avoid regretting any decisions. 

The solution is a helpful strategic security partner. 

I'd rate the solution an eight out of ten. 

We use SentinelOne Singularity Complete to manage incidents that come in. 

We wanted a solution that could help protect all of our endpoints. SentinelOne Singularity Complete is on all of our servers, and all of our endpoints, to protect against threats to the university.

SentinelOne Singularity Complete has aided our organization by offering a centralized platform for comprehensive visibility. It has enabled us to conveniently monitor all threats and manage our devices through the antivirus, all within a single interface.

SentinelOne Singularity Complete has certainly reduced the number of alerts over the past two years in my experience. We receive very few alerts now, which is excellent.

It has helped us free up our time to focus on other tasks. The solution is very helpful for configuring various exclusions. This ensures that the alerts we do receive, which are false positives, will not pester us in the future. This definitely provides us with more freedom and time to work on other matters.

Singularity Complete has helped reduce our MTTD and our MTTR, which is now just a few minutes after detection.

It has helped our organization save costs.

Singularity has certainly reduced the risk for our organization. With its installation across all endpoints and servers, we are confident that it will effectively protect us against malware or intrusions attempting to breach our environment.

I find the application inventory feature to be extremely useful. We utilize GreenMile for MAC management, and it's not as straightforward to locate the inventory of the applications installed on our computers. As a result, I have been using the application inventory feature more frequently to accurately identify the programs installed on each machine.

One aspect to consider is the SentinelOne network firewall they have in place. I believe they implemented it approximately a year ago. Initially, we faced challenges during the setup phase, which consumed a considerable amount of time. Although the SentinelOne firewall seems to offer potential benefits, in reality, it hasn't proven to be very helpful. While the idea behind it appears promising, I think SentinelOne should consider removing it.

I have been using SentinelOne Singularity Complete for almost two years.

Singularity Complete is stable and I have not seen any downtime.

We don't possess as many endpoints in comparison to, I suppose, other companies and universities. However, I believe that if we were to double them today, scaling Singularity Complete would become quite effortless.

The times I've contacted customer support, it has been really good. There was only one instance when the support was very poor. However, after my concern was escalated to a supervisor or someone on the management team, my issue was resolved. So, I believe that was the only occurrence out of numerous customer interactions.

Positive

We previously used ESET. 

I would rate SentinelOne Singularity Complete a nine out of ten.

We currently only have a couple of integrations with Singularity Complete. I believe there is potential for more integration. As of now, we have only installed two apps that integrate with Singularity Complete.

No maintenance is required from our end.

SentinelOne is excellent as a strategic security partner. There have been numerous advancements, and since I began using the platform two years ago, they have undergone substantial changes. They have introduced many new features, and I have witnessed significant company growth over the past two years.

I suggest examining the various features available in SentinelOne's complete version. We have experienced numerous advantages with it. Often, when SentinelOne introduces new features, we don't notice them until they are fully developed. It's beneficial to explore some of the new features that are in beta. This allows us to experiment with them and assess how they can enhance our environment.

Our company is a platinum partner and uses the solution to provide endpoint protection for customers. 

A few new customers require the on-premises solution but others use the cloud technology. 

The solution offers excellent detection and integration capabilities. 

Integrations talk to other security vendors and share data with the help of the API. No other product offers this functionality. 

The solution is a bit costly for some customers. 

DLP support would be a good addition. Currently, there are multiple vendors and agents on endpoints. The solution looks at data from a specific documentation view so it would be beneficial to use that same documentation to look at DLP. 

I have been using the solution for six years. 

The solution is stable so I rate it a nine out of ten. 

The solution is very easy to scale. Scalability is the best and the GUI itself is very fast with no issues. A customer with 10,000 clients still gets fast responses. 

Technical support is very good and helpful in getting results. 

The turnaround time for solving bugs or finding workarounds for customers is quick. 

The setup is simple and the solution can be deployed using any tool. Vendors can also remotely deploy the solution.

If the solution is set up properly with the right policies and processes in place, then it won't require too many maintenance resources. Customers can also utilize the solution's NDR service instead of staffing that position. One technician can easily handle ongoing maintenance.  

We implement the solution for customers. 

The pricing is comparable with other vendors but some customers find it a bit costly. There is a bit of pricing flexibility with the solution, but initial quotes can surprise customers. 

I rate pricing a six out of ten. 

The solution stands out because has excellent detection and integration capabilities. In my opinion, the solution is better than Microsoft, CrowdStrike, and Palo Alto. 

Customers are very happy with deployments and stick with the solution year after year.

I rate the solution a nine out of ten.