SentinelOne Singularity Complete Reviews

We use it at our enterprise to protect all of our endpoints. We needed an EDR tool, and this product was one of the top options that we looked at at the time.

We definitely get a lot more insights into incidents. When we get an alert, we can go a lot deeper into the information and investigate.

The deep visibility is really important for us. With it, we can really look deep into some of the incidents.

Singularity's interoperability with other SentinelOne is okay. It does an okay job. We can tie it into some of our other tools. 

The solution's ability to ingest and correlate across our security solutions is okay. We can tie it into messaging solutions so that we can get alerts directly rather than logging into the console. 

It reduces alerts. There are not a lot fewer false positives. I'm not sure the percentage it has reduced, however in comparison to before, it is definitely less. 

The product does save a lot of time and we are able to get to tasks and respond quicker. It's helped reduce our mean time to respond.

It's helped us save costs in some areas. It would be based on hours saved. While the solution itself is a little more expensive, operationally, it helps us reduce costs. 

We did use the Ranger functionality. However, there was some scanning going on and it caused a lot of noise, so we had to disable it.

The remote console is currently an add-on. Having the remote console without having to pay a huge fee would be ideal. They could reduce the cost a lot.

There was an issue a few months ago where the agent kept getting shut off, however, now there's a newer agent and that's not happening anymore. 

I've used the solution for almost two years now. 

The stability has gotten better and better over the last two years.

The solution is deployed across 2,000 machines in four properties. 

It can scale well. We keep deploying it further and it works. 

Technical support does a good job. I've never had to work with support a ton. They do a decent job. 

We had previously used a few solutions, including FireEye and Endgame. We left Endgame when they got bought out shortly after we bought them and it felt stagnant. 

The deployment was pretty straightforward. We deployed it originally in a reduced state until we had an outline for a majority of machines when we could protect the environment better. 

We had two or three staff members who handled the deployment. 

There is some maintenance required. We do have to monitor and fix agents and occasionally update the product. There are two to three people who perform occasional maintenance duties. 

We set up the product ourselves. 

We have witnessed an ROI, although I can't speak to the exact number or percentage. 

I don't have any visibility on the pricing. 

We did evaluate other options. We looked into CrowdStrike and SentinelOne and maybe one other option, however, it wasn't considered very long. We demoed CrowdStrike and went with SentinelOne as it was more user-friendly and had a better flow. CrowdStrike felt thrown together and was hard to navigate. 

SentinelOne's ability to be innovative is good. They've done a good job. Over the last two years, the product has continued to improve, change, and add valuable features. 

The quality of the product is good. It feels mature and is well-developed. I don't have any concerns with its technology. 

They are a good strategic security partner. They are a growing company and one of the leading EDR tools in the space. 

I'd rate the solution nine out of ten. I would recommend it to others. 

Initially, we had only detection and response on each endpoint where we installed the agent. Now, we are expanding from detection and response to action. For example, if it finds something on the endpoint, it will not only detect and report it, but it will also respond and block it or isolate the endpoint.

It's all about protecting our endpoints and devices, including servers, Windows and Mac machines, whether laptops or desktops.

As a security guy, I don't need to have a VMware or Windows expert help me deploy this environment because it's purely cloud-based.

We had Trend Micro with an on-prem server from which we were pushing updates on a daily basis. We have connectivity between our head office and regional offices, but if that connection was overutilized, those updates would not be pushed in a timely manner. Now we don't have that issue. A laptop, for example, just pulls the updates automatically, and they don't need to come through a congested connection.

Overall, it has reduced our risk by 50 to 60 percent.

It is purely cloud-based, meaning you don't need to have something installed, such as a server on-prem. You have cloud management and can access it from anywhere, with integration with SSO, with one click. It's also very lightweight. It provides granular control as it is cloud-based, and there is no on-prem hardware or software to manage.

It protects against malware, suspicious activities, and suspicious people on the endpoint itself. The endpoint can be a user machine, a server, or an IoT device.

Another feature I like is that when there are indicators of compromise, such as hash files, IP addresses, or domain names, you can add them straight away with one click, and, boom, everyone will have them blocked right away.

The detection is very good and very fast. Once we install it, files or malicious software that are installed on the system are quarantined or deleted right away. The response is also fast.

We have many old machines with outdated software that have been compromised, with malicious software installed on them. It detects all these issues, including that the software is not updated and that they have all these malicious files. It helps us identify those endpoints. All those machines are sent to be upgraded and to have things removed or installed—whatever actions are needed. And for servers that are running software for the business and that can't be upgraded on-the-fly, isolated, or shut down right away, we create an isolated network for them and give access only to the particular users who need them.

Since SentinelOne Hologram was an Attivo Networks product acquired by Microsoft, I have to install a different agent on endpoints for that product. It would be better if the same SentinelOne agent could be used for both the EDR and deception technology. I don't want to have to install an additional agent on all 5,000 of our endpoints. If the SentinelOne EDR agent could be used for both Hologram and SentinelOne, that would be ideal.

It's been a year since we started using this product. We recently extended it to XDR for instant response. We have expanded with SentinelOne EDR.

It is very stable. So far, we haven't faced an issue.

The scalability is a nine out of 10.

The support is excellent.

As a strategic security partner they are a nine out of 10.

Positive

We tried CrowdStrike. The issue with it was that it was not compatible with older iOS and Windows OSes. We have some old servers in our data center that are now undergoing a migration process. On top of that, we have some Windows machines that are running on Windows 8, and it did not support them. We had to switch to SentinelOne since it supports those clients. CrowdStrike is also a very expensive solution.

Trend Micro is not smart; sometimes it's unable to detect malicious files.

SentinelOne is faster. It scans and detects issues and vulnerabilities on endpoints in real time. That's the main thing you look for when it comes to EDR.

The initial deployment was straightforward and simple for us. We just needed to install the agent on the end-user machines, open communication to their cloud URLs through our firewalls, and do some initial configuration on the console with help from their team.

We have a hybrid structure, not only on-prem. We have services running in the cloud as well as on-prem. We have multiple locations across regions and in different countries.

It's not difficult to maintain since it's purely on the cloud. If there are updates, they notify us. That is the maintenance activity. They update our services. Once all the environments move to the cloud, we won't need to worry about maintenance anymore. It depends on the vendor; there's nothing much to do on our end. They push any end-user updates, or they make them available to us and we push them out from the console.

It was not done in-house. We worked directly with SentinelOne support. They provided trial versions for two to three months and assigned SentinelOne engineers to help deploy it on some machines as a PoC. There were three or four people involved in total, including their engineers. After that PoC we bought the product.

We have a SOC solution as well, and we are trying to integrate playbooks. With the SIEM solution, we are able to run multiple playbooks without issues. Using our proxy gateway and detection technology, we have pretty good options to create playbooks without any hard configuration.

The quality and maturity of the solution are excellent. I would recommend SentinelOne.

SentinelOne Singularity is our endpoint protection solution. It protects our endpoints against malware. It's integrated with our centralized log management solutions. 

SentinelOne is helpful from an endpoint security perspective because it's a consolidated solution. We don't need any other product. SentinelOne has reduced our detection time significantly. 

We can detect suspicious behavior in near real-time. It isn't 100 percent, but I would say 99 percent of the time, it detects threats almost instantly and notifies us. The solution has reduced our risks from an endpoint perspective by about 20 percent. 

SentinelOne gives us visibility into various high-level vulnerabilities on every gateway on the network. It helps us prevent vulnerable devices from being compromised. We primarily use Singularity for its EDR functions. We're happy with that. 

Managing the alerts is a challenge. Singularity generates a lot of alerts and false positives. While it speeds up our detection time, it takes us longer to respond because we have to do a follow-up analysis to weed out the false positives. A lot of time goes into determining whether it's a genuine threat. 

I have used SentinelOne Singularity for a year or so.

SentinelOne Singularity is a stable product.

Singularity is scalable. We haven't had any issues so far. We have no plans to increase usage right now. If the number of users increases, we'll look at it. 

I rate SentinelOne support seven out of 10. The response isn't fast enough. 

Neutral

We previously used Symantec antivirus but switched to SentinelOne for its EDR features. 

Deploying SentinelOne is straightforward. Rolling out agents across the endpoints takes time, but that's because of our company's internal procedures. We can start using it once the agents are deployed across all the systems. It took around three months or so. 

We see a return in the form of increased endpoint security, but we aren't seeing cost savings or reducing the number of personnel. In fact, we need to increase resources on the SOC side because they are handling so many alerts. However, we get better visibility from the console compared to a traditional antivirus solution. 

I rate Singularity Complete four out of 10 for affordability. SentinelOne costs more than traditional antivirus solutions, but we get more out of it. It hasn't saved us any money, but it's an EDR solution, so we get a lot of value from it. 

We also looked at CrowdStrike. The decision ultimately came down to cost. SentinelOne was the cheaper option. 

I rate SentinelOne Singularity Complete seven out of 10. It's a comprehensive, innovative solution that covers many of the network features and core antivirus functionality. It's a solid solution from a coverage perspective. The only thing that needs improvement is the false positive rate. If SentinelOne can address that, it would be excellent. My advice to new users is to have a team of people trained to use and manage the solution. 

We're a construction company using SentinelOne for endpoint security with endpoint detection and response. SentinelOne covers all of our endpoints and servers. It protects everyone across the company, even those not actively using an AV.

SentinelOne's managed detection response service Vigilance Respond is convenient for companies like ours with small IT teams. If something happens on the weekend, SentinelOne steps in and resolves the issue. It's a false positive 97% of the time, but at least they're resolved instead of hanging around for us to find on Monday.

We have the Ranger feature for network scans, allowing us to pick up any new devices that show up on a network. That was especially useful for us when we shifted to working from home.

If two or more agents are in a remote network, they will scan the network and give you an inventory of the MAC addresses and device types they see. This is handy when you have a small office or someone working from home. We do not allow employees to bring their own devices, but people are plugging their company computers into their home network, exposing them to risks. The ability to report on connections in remote networks is handy.

SentinelOne's machine learning engine is purely behavioral. The engine will shut down anything that's bad, isolate the system from the network, and alert everyone. We had tremendous success with CylancePROTECT for over five years. Zero successful attacks. In 18 months in with SentinelOne, we've seen the same lack of drama. No endpoints have been compromised to the degree that it has negatively impacted our network.

Managing the false positives creates additional management overhead. The behavioral analysis engine might misinterpret real user behavior as malware. For example, a drafter was cleaning up a Revit folder and deleting 4,000 files. That looks like ransomware. The SentinelOne agent kicked his computer off the network.

We interrupted that process and then isolated his computer and the file server. It was somewhat disruptive in the middle of the day. At the same time, it was a perfect simulation of what ransomware would do, so it was reassuring that SentinelOne stepped up and said, "Nope!" 

It was not a malicious process running that was detected. It was simply behavior he shouldn't have done. Now, our drafters know to co my team when they're going to do some file cleanup. The false positives are just inherent in just the large amount of poorly written software that's out there. Any competent antivirus is going to have a behavioral, heuristic engine looking at what's actually being done.

It might be something bad done by the software you use. We used a machine learning engine for five years. The Wire Hauser Corporation builds subpar software because they're supposed to be building lumber products. It triggered a false positive, that's about the only negative for any modern AV is just false positives.

In the future, I would like to see SentinelOne implement integrated patch management. It would be great to manage endpoint patching through SentinelOne. We're on our third patch manager in three years because they are lackluster. It would be nice to have a new patch management tool.

I have been using Sentinel One for about a year and a half.

SentinelOne is stable and constantly improving. Today I did a demo of a new acquisition they made for Active Directory. Ranger is the product that scans networks. This is a new product from a company they bought.

They do automated scans of your Active Directory infrastructure to identify fixable problems and anyone trying to take advantage of the unfixable problems. They're improving their core product while adding new functionality and products that I'm interested in.

SentinelOne is highly scalable. I know folks with 10 times the number of endpoints we have, and they're pleased with it. One fellow I know has 4,000 endpoints under management.

I rate SentinelOne support nine out of 10. I wish our other vendors had tech support as good as SentinelOne. I can only think of one other vendor that possibly has better tech support, but the vast majority of software companies have sub-par tech support. Little goes wrong, but get a quick turnaround time when something comes up. 

Positive

We were using CylancePROTECT, one of the early innovators in machine learning next-gen AV. Then they added on an EDR component called  CylanceOPTICS. CylancePROTECT was an outstanding product for us. It was extremely low overhead and highly efficient. It crushed it in the proof of concept and did an excellent job for us.

Blackberry acquired the solution in 2019, the last year of our three-year agreement. It was awful. Development essentially stopped. All of the intelligent people started leaving. I found out that some went to SentinelOne. It was clear my worst fears were realized: that Blackberry was going to screw up yet another good thing.

I had prior experience with this kind of antivirus, so I thought setting up SentinelOne was very straightforward. We stood up three different products in the course of 60 days to do this test. I didn't think there was anything unusual or unexpected about setting it up. It's perfectly understandable if you know what you're doing.

We have automated tools for deploying software. The biggest problem was getting the old endpoint solution off and the new endpoint solution parked on top of it. We had a 30-day window to get it all done for 250 endpoints.

My IT group has four people, including me, but it's not hard to manage or deploy. It fits right within our normal imaging endpoints, so it's super-low overhead.

We did the deployment in-house. I'm paranoid. I wouldn't let anybody touch our security software.

We pay $30,000 a year for 275 endpoints. We're growing, so I plan to buy another 75 endpoints. There is still a year and a half left in my three-year subscription, so I'm going to increase my endpoint count by 30 percent.

I'm buying midterm. We're a little over our licensing right now—less than 10%—but we'll correct our device count and plan for future growth. We pay for additional managed detection and Ranger network scanning.

We started doing proofs of concept for a short list of candidates in October 2020 when things calmed down a little bit. In addition to SentinelOne, we were looking at Sophos Intercept X, and CrowdStrike Falcon, which I assumed would win the bake-off. I had every expectation that Falcon was going to be our new endpoint. SentinelOne was kind of a startup. CrowdStrike Falcon was number three. Our second choice would've been Sophos Intercept X.

We left behind traditional AVs like Symantec and Norton Antivirus in 2016. It's awful stuff. We would've been good with Intercept X or Falcon, but SentinelOne has just proven to be the right choice for what we're doing. I hope they don't get bought.

I rate SentinelOne 10. It's an excellent next-gen AV with none of the signature-update nonsense. It'll kill anything that does something bad, which sometimes is an Adobe product, etc. False positives are expected in that situation, but it's not a problem.

If you're considering SentinelOne, devote time, money, and staff to a thorough proof of concept. If you don't test your use cases, You will regret it. Just assume it's going to be an exit project to do an endpoint security selection. Ignore Gartner's and the press. Don't pay attention to the big analysts. Read the peer reviews and the community feedback. 

Do the heavy lifting with a proof of concept. If you think you're spending too much time on it, you're probably not spending enough. It's so important. Treat picking a product like you would any other big project.

We utilize SentinelOne Singularity Complete as our EDR. The solution has replaced our previous solutions, Trend Micro and Symantec antivirus.

The Symantec agent we had before would require almost a reboot every time you would make a change, an agent update, or even sometimes in definitions. None of them were as comprehensive as SentinelOne Singularity Complete regarding threat detection and response. I don't believe any of them had any of the rollback features that are available through SentinelOne.

Overall, having more coverage and confidence in our antivirus is part of our decision to choose SentinelOne Singularity Complete. The other consideration was cost. We were going to upgrade to a more comprehensive threat protection solution either way. We were also looking at CrowdStrike then, and SentinelOne beat it by pricing while offering the protection we were looking for.

The solution's in-place upgrades have been very helpful. Another valuable feature is the ability to set policy exclusions on different scope levels, such as at the site or across all sites. Having the API access and documentation for the API is very valuable. If we needed a feature that didn't already exist in the SentinelOne console, we could cook it up ourselves and have it run whenever we wanted.

I feel like SentinelOne is very locked away from being able to be sold to smaller businesses to self-manage. We did have to jump through a lot of hoops to purchase SentinelOne and have control over it because, most of the time, you're forced to go through a reseller. In our experience, the reseller also wanted to manage it for us.

Unless it's a managed detection and response, that's not adding as much value as adding access outside of our organization that we may not necessarily want. The ability to have more direct purchasing for smaller groups and smaller businesses would be great. However, I understand if that's not part of what SentinelOne wants and is not lucrative for their bottom line.

I have been using SentinelOne Singularity Complete since June 2021.

My only issue with the solution's technical support so far is that we can only communicate via email tickets, not phone calls. However, we've still been able to resolve the majority of issues. Their response time is pretty fair. I wish there were more abilities to conduct a remote session because there are a lot of situations where I will have to get walked through some instructions.

Then I have to give feedback saying that an instruction is unavailable, or I can't do this because this device is in this situation or this mode. There may have to be three or four back-and-forth messages before we can proceed to the next step because it isn't an interactive remote session. It is just email communications with a delay every time, which adds to some frustration.

Suppose there's something that's concerning to us that we really wanted to make sure wasn't a false negative as a threat. While we were worried about it, we would just have to wait for responses and be unable to communicate with anybody.

Neutral

SentinelOne Singularity Complete's initial setup is straightforward.

We did not use an integrator, reseller, or consultant for the solution's deployment. I have had some experience with SentinelOne in the past. We just read through some of the documentation and asked a couple of questions. There was also some information on what other administrators have done to implement the solution.

That has worked well, and things have been pretty smooth sailing since the implementation. I've been pretty happy in that regard, and it wasn't a big pain to replace our existing antivirus solution. Two other guys were involved in the solution's deployment, but I was heading up the task.

We have not seen a return on investment with SentinelOne Singularity Complete because we have not used it. It has just added costs for us that we're not taking advantage of.

SentinelOne Singularity Complete's pricing is not terrible. It's not enough to make us want to move away from using SentinelOne. The solution's pricing is not too bad for what it's offering, like the documentation that comes with it. I feel like it should be an optional add-on for people who may not be using things to integrate or may not want to integrate things.

We have used very little of SentinelOne Singularity Complete's interoperability with other solutions. It has looked like it has been nice because we have been scoping out the use of a managed detection and response and have SentinelOne Singularity Complete plugin with other solutions for log output. There hasn't really been anything we wanted to use that SentinelOne was incompatible with.

I believe SentinelOne Singularity Complete is very capable of ingesting and correlating across our security solutions. I don't think I've seen any solutions that would necessarily outperform it. It's done everything that we've needed it to. Again, we have not used it extensively.

SentinelOne Singularity Complete has not helped us consolidate our security solutions, but that's our choice. We like going into the console and seeing everything within there and the dashboards we already have access to.

I can't say that I think SentinelOne Singularity Complete has helped reduce alerts. We would like to use SentinelOne to correlate our alerts so we're getting alerts from multiple different areas to see what matches up there. Currently, we still have an ad hoc solution where we're looking at different sources for that information because we don't have it all trusting each other yet.

Overall, for supply chain attacks, we're hesitant to give access to other products to our SentinelOne. We just don't want to put all our eggs in one basket, but that's more of a mindset problem than a functionality problem.

SentinelOne Singularity Complete has helped free up our staff for other projects. The solution's automation functionality, notifications, alerts, additions with its API, and custom tools to do what we want have helped me not to have to go in and manually check for things. For example, SentinelOne says they do not need to do static file scans other than when you first install the agent.

Our compliance requires that we still have static agent scans on a regular basis, preferably daily. You can launch those from within the console, but it's not viable for me to log in to the console daily and initiate that. Since there's no ability to schedule that in the future, that was best done with the API script that runs automatically and can give us feedback on how it went.

I believe SentinelOne Singularity Complete has helped reduce our organization's mean time to detect. We get some good context within there of what the threat was. Most of the time, it has pretty good notes regarding what it got flagged for if it's behavior-based, but some static file threats don't show the indicators.

We do not know what to do with some threats or understand what it is. We've been told we would need to get the SentinelOne vigilance or managed detection and response to fill that gap. We have been looking at managed detection and response but haven't put it in place yet.

SentinelOne Singularity Complete has helped reduce our organization's mean time to respond from our previous antivirus solutions. The solution gave us some more context than we had and also the ability to isolate each endpoint. If an endpoint looks scary and we don't know what it's doing exactly, we can cut off all of its internet access except SentinelOne until we feel it's a clean endpoint. SentinelOne Singularity Complete has helped reduce our mean time to respond by 20 minutes.

Singularity Complete has helped reduce our organizational risk. There have been multiple things that could have potentially been an incident, and they were stopped in their tracks by the solution. For that, we've been able to demonstrate the solution's value to our leadership in terms of keeping it.

SentinelOne Singularity Complete has not helped our organization save on its costs. SentinelOne Singularity Complete isn't optional and was forced onto us from the licensing. We didn't really get a choice on whether we wanted those extra features, but we had to pay for the SentinelOne Singularity Complete add-on, which is just a blanket cost.

If it was up to us, we might not have chosen it, but it was not. We don't use many of the features, and many of the things we like are within the basic SentinelOne license.

We earlier used SentinelOne Complete, and then we used SentinelOne Complete with Singularity. There hasn't been a great improvement since we've done that. We haven't used many of its features or had any guidance on recommendations that would be helpful to put into place without having to buy anything else.

Most of the time, if we wanted to use anything in the marketplace, we would have to start paying for something we don't already have or integrate with something we aren't using.

I would say SentinelOne Singularity Complete is pretty mature, and there's a good amount of documentation of details. I would say it's much more mature right now than a year and a half ago when it was introduced. I looked into it then and said there's nothing that looks useful to us here.

Now, there are actually many more applications and things to integrate with it that we didn't have access to before. We're still not using a lot of it. As far as recommending it to somebody else or another company, I am confident that it will plug into all the major utilities and tools you may want.

SentinelOne Singularity Complete requires maintenance, but it's not bad. We need to go into the console and initiate updates for select devices when there are updates available. We need to ensure that we stay within supported and not end-of-life releases of SentinelOne. After those select devices have been tested out and we know there are not many issues with them, I will go ahead and release those to all the other devices we manage in the rolling phases.

That's not too much work. I would not classify it as maintenance, but when detection comes up while using the platform, that works well when we need to check that out. We haven't necessarily caught something that needed to be caught.

I am impressed with what they're doing both for detections for our endpoints and also for the security world at large. A while back, they headed up some of the investigations and publications about the supply chain attack for 3CX software, which was something that we had used and were impacted by. However, thanks to SentinelOne, we did not have any fallout from that attack.

Overall, I rate SentinelOne Singularity Complete an eight out of ten.

We used SentinelOne because we needed a tool that would add extra visibility into the environment. We also wanted something that was easier to use than our existing product so we switched to SentinelOne.

Deep Visibility is a valuable feature. It lets us search across the environment and correlate things much more easily than we could have previously.

The learning curve was a little steep. The solution gives training we can go through, but we have to pay for that. We ended up paying for it so we could get everybody ramped up. The product must enable easier onboarding for less familiar or less formally trained people. It would've helped us adopt it quickly.

I have been using the solution for three months.

We had no stability issues.

The product is on a cloud-hosted instance. It can be integrated into everything that we use. It seems highly scalable.

Support is good. The support team is quick to respond and quick to resolve. We can't ask for anything more.

Positive

The product is cloud-based. The initial deployment was straightforward. We were able to rip and replace and do it all faster than our onboarding team had expected. It was done within a month.

We had the standard onboarding services, but we did all the lifting ourselves. It required four people from our side. Apart from agent upgrades, the tool doesn't need any major maintenance.

We currently see returns in getting our technicians' and engineers' time back.

The pricing makes sense to us. The pricing model is simple. It was easy to move forward from our previous products to the new bundle.

We've been using the tool mostly with third-party applications through Singularity Marketplace. Integrating it with our Microsoft environment has been helpful and convenient. The product is robust in ingesting and correlating across our security solutions. It is doing its job without us having to check it.

Previously, we had a few different endpoint solutions on a single asset. The product helped us rip and replace multiple solutions with one. We did a POC on Ranger but didn't go with it. The solution hasn't reduced any alerts, but it has at least given us more actionable data. We need to do tuning because we're so early in the adoption.

The tool has certainly saved the staff's time. It's able to correlate data a lot better and bring it all onto a single pane of glass, which helps save time. It's hard to quantify right now because we're so early in the adoption. We're definitely able to see more bandwidth for other projects. SentinelOne has helped reduce our mean time to detect.

We have seen the most improvements in our organization’s mean time to respond. We would have had to balance between different solutions or portals to correlate data. Now, the tool is just bringing everything into one place. Taking action within the solution has helped us respond and resolve. Our mean time to respond has been reduced by more than half.

We were using multiple products. We replaced them with SentinelOne. Getting a better solution for the same price was a no-brainer for us. Singularity Complete has helped reduce our organizational risk. The solution's quality is top-tier. The maturity was as good as our current solutions. It was easy to make the choice to move over.

SentinelOne is closely aligned with what the actual responders need to do. It seems like the vendor is building tools and solutions for people in the thick of it, which is a big reason why we went with their product. They are making tools for those who need to use them.

If someone were to evaluate or do a proof of concept, the bigger their initial POC, the better. We found some oddities after expanding the initial POC, which would have been nice to work through before the deployment. The vendors set up a capture-the-flag type of event that really helped us learn the environment, where to go for what, and how to use the tools. I highly recommend having everybody go through the capture-the-flag trial they set up.

Overall, I rate the tool a ten out of ten.

We use SentinelOne Singularity Complete as our antivirus and malware detection solution.

Singularity Complete has helped reduce our alerts.

It gives me peace of mind knowing that it patches areas that need it and is always available to hunt for malware in our environment.

Singularity Complete has helped significantly reduce our MTTD. We are notified within the hour of an incident.

It has also helped reduce our MTTR. We are able to respond to an incident within the hour.

Singularity Complete has helped reduce our organizational risk.

Malware detection is valuable. We have had incidents where users have clicked on malicious links and we were able to patch the malware using SentinelOne Singularity Complete before it reached the SIEM. SentinelOne Singularity Complete has become one of my most trusted solutions for hunting malware in our environment.

I have been trying to synchronize SentinelOne Singularity Complete with our SIEM, but it has not been very successful.

SentinelOne's customer service has room for improvement. It is hard to reach them.

I have been using SentinelOne Singularity Complete for two years.

Singularity Complete is stable.

Singularity Complete is scalable.

The support team is hard to get a hold of.

Neutral

Based on a management decision, we switched from CrowdStrike to Singularity Complete.

The initial deployment was complex, but SentinelOne helped with the process and two of our employees were involved.

We used the help of SentinelOne for the implementation.

The license is per user.

I would rate SentinelOne Singularity Complete eight out of ten.

It is a mature and high-quality solution.

SentinelOne Singularity Complete as a tool is good but the support needs a lot of work.

We use the solution as an EDR tool. We focus specifically on Linux components and a Linux environment.

The threat detection and visibility as well as the migration of the data to our SIM instance has been useful. Doing automation workflows has been excellent.

They have fairly decent integration with third-party tools within their own stack. They have very strong integration with CrowdStrike and Microsoft Defender. They also have connections for Palo Alto Networks and all the tools that we leverage across the firm. These are API connectors, so they are plug-and-play. The login session coordination piece is also fairly robust, which is done with Splunk on the same side.

It's a plug-and-play solution that works well with other out of box integrations that we have. We can move the data from the solution into third-party tools.

It helped us to reduce our alerts. On the the Linux kernel side, we have quite a few different versions of Linux, and hence the alerts that we used to get earlier were a lot more. They are significantly less since they're now managed and controlled through the Singularity platform.

Our mean time to detect has been reduced significantly. We've saved maybe thirty minutes to an hour. Our mean time to respond is a bit better by a few minutes.

The reports for the executives who are the decision makers should be better. That would help with product renewal and adding new modules. There aren't enough reporting capabilities for decision-makers. 

I've used the solution for just under a year. 

We have not noted any crashing or lagging issues. 

They offer fairly decent technical support. We've not had any major challenges with them so far. The support team has been pretty good.

Positive

We have CrowdStrike as an EDR tool for Windows, and CrowdStrike did not really support our Linux kernels. That's when I did an evaluation with different vendors, and Singularity was able to support our Linux kernels.

I was involved in the deployment. It was a straightforward deployment. We had six people handling the deployment. 

We have not had a need for maintenance just yet. 

We used our own internal IT team for the implementation. 

The product's pricing is at par with what you see among major competitors. It's higher than McAfee, yet cheaper than CrowdStrike. 

It allows us to be innovative. It's fairly robust and one of the main leaders in the space. It's a pretty strong offering compared to others in the market. It is a quality product. 

It's important to test it first to see if the solution works well for your firm. I'd advise people to validate and test it out thoroughly. Bringing in a solution is not that difficult, however, ripping and replacing a solution is hard, so you want to avoid regretting any decisions. 

The solution is a helpful strategic security partner. 

I'd rate the solution an eight out of ten.