We use SentinelOne Singularity Complete as our next-generation EDR agent to block attacks in our environment.
We had some issues at one of the companies, where they were unable to block a ransomware attack. In my opinion, the EDR agent that we were using at the time was outdated and primarily relied on identifying malware by its signature or hash. This means that it could only detect known attacks. I believe that this was the main reason why the agent failed to block the ransomware attack.
We have integrated SentinelOne Singularity Complete with Azure AD and Fortinet, and we are aiming to integrate the system with Mimecast. The integration is seamless when we log in with enough permissions we are ready to go.
Ranger provides network and asset visibility. The installed agents can scan across networks that they are in. We can also set Ranger to require a minimum number of agents on a site before scanning begins. This prevents Ranger from scanning home networks when someone is working remotely with only one agent. In the pilot program, we set the minimum number of agents to zero, so Ranger began scanning for other endpoints on the site as soon as it was installed.
Ranger requires no new agents, hardware, or network changes. It gives us much more insight into what is actually happening on our networks, which is what we were looking for. Additionally, the way that SentinelOne allows us to isolate protected endpoints from unprotected endpoints is very nice. It is a very easy step into a network access control solution without all the overhead of doing that. It is a very basic way to get on the same level.
At this moment, we feel that we are in full control of the stages of managed endpoints. We didn't have that feeling before, but now we know that if we don't receive an alert from the system after a while, then we can be 99.9 percent sure that nothing is wrong. When we do get an alert, we need to take action. It may be a minor or major issue, but we need to do something. Regarding new installations of agents on new endpoints, we had some initial concerns that the agent would try to block applications running on those endpoints. However this issue only occurred on 8,000 endpoints, and we were able to resolve it by setting up an exclusion for the affected application. This was minor work, but it used to take a lot of time to install new agents on new endpoints with our previous solution. Now, both IT and other departments feel confident that we are in control. This is a huge difference.
Singularity Complete has helped reduce our false positive alerts. We used to receive hundreds of false positives each day until we implemented Singularity Complete, and now the false positive count is down to five per day. We also use the MDR services of SentinelOne. They are handling that for us, and we get a good insight into what actually happened. This is a huge difference.
Singularity Complete has helped free up time for our staff to work on other projects. Compared to the time we spent with the previous solution, we are now saving about 70 percent of our staff's time.
It has reduced our MTTD. It has also helped save our organizational costs. We are paying 20 percent less than our previous solution.
The user interface, ease of maintenance, and the efficient way to identify the root cause of an incident to see all the factors that contributed to it are the most valuable features.
The mobile agents need improvement, especially in their integration with the dashboard of the normal Windows Image-based agents. The goal was to achieve full integration support, but this has not yet happened. The integration is incomplete.
I have been using SentinelOne Singularity Complete for two years.
SentinelOne Singularity Complete is extremely stable. We have not had any downtime on the cloud.
SentinelOne Singularity Complete is scalable. To scale, we simply need to install agents, and the rest is taken care of by SentinelOne.
The technical support is quick to respond and provide answers.
We previously used Trend Micro but switched to SentinelOne Singularity Complete after a successful ransomware attack. We were already looking for a different solution because Trend Micro was time-consuming to maintain, difficult to extract information from, and generated a lot of false positives. We never felt in control of our security posture.
The initial deployment was straightforward. We first ran SentinelOne Singularity Complete in parallel with Trend Micro. This means that the agents can run in a monitoring policy or process, which sends us information about what the agent would block if it were in blocking mode. When we are confident that it is safe to switch to a blocking policy or policies, we can do so with a single click in the dashboard, and the agent or group of agents or all agents will start blocking. This is very easy to do, and we were able to deploy the agents to all endpoints in a matter of weeks.
SentinelOne Singularity Complete is a fair price.
I would rate SentinelOne Singularity Complete nine out of ten.
SentinelOne Singularity Complete is not a static platform, and new features are released all the time. This adds new value to the product on a regular basis. Compared to other systems, which can be difficult to understand, Singularity Complete is seamless and easy to use. We don't need to do anything to activate new features, and we are notified by email when they are ready to use. It is then up to us to decide whether or not to use them.
SentinelOne Singularity Complete is a mature solution, and our organization is booming because of it. We're not experiencing the issues that we typically encounter with new companies or solutions.
We have 800 users and Singularity Complete is deployed across multiple countries and locations.
For maintenance, we need to ensure our agents are always up to date.
We decided to start using the mobile agents because they were part of our initial purchase. We have already taken the next step and are now looking into Ranger AD. We will be looking into this next year to increase our security level. SentinelOne Singularity Complete is a very easy-to-use product that provides a high level of security and is very usable for us. This is how most security solutions should work. I am very positive about SentinelOne Singularity Complete as our security partner.
I suggest doing a POC to see if SentinelOne Singularity Complete is the right fit.