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AANKITGUPTAA - PeerSpot reviewer
Consultant at Pi DATACENTERS
Real User
Top 5Leaderboard
Reliable and straightforward to set up with good documentation
Pros and Cons
  • "The setup is very straightforward."
  • "There should be more integration models with different security operations tools or soft tools."

What is our primary use case?

The solution is agent-based, so it's on service, and it's a cloud solution.

We are using its API capabilities for our server for protecting us from cyber security threats and attacks.

How has it helped my organization?

Earlier, we used some internal protections. However, we moved to HD information for the cyber security portion. It's helped us to mitigate security attacks and provide solid defense.

What is most valuable?

We like the file-less monitoring and filtering are great in the context of security.

The setup is very straightforward. 

It is stable. 

The product can scale if the licensing is correct.

What needs improvement?

SentinelOne has some inputs, some traditional NPRs, or models like IPS and IDS. We can configure individual rules for particular machines. In a sense, control is not from the console.

There should be more integration models with different security operations tools or soft tools. It could provide a single pane for integration with the firewall, or a soft solution should be there.

Buyer's Guide
SentinelOne Singularity Complete
October 2024
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.

For how long have I used the solution?

I'd been using the solution for eight months.

What do I think about the stability of the solution?

It's a stable, reliable product. there are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product can scale. However, it depends on the license. 

We have 500 users on the solution right now.

Right now, we don't have plans to increase usage as we already have some buffer limit there.

How are customer service and support?

While I haven't directly contacted support, I have used their documentation surrounding KPIs and have found them helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Earlier, we were using Symantec and the One Protection Suite.

How was the initial setup?

The solution is easy to set up. It's not an overly complex process. We had no issues at all. 

One system engineer which has some knowledge of network security can handle the implementation.

What about the implementation team?

We handled the deployment in-house. 

What was our ROI?

SentinelOne has a very good XDR product, and it can also integrate with different security components. It's a single pane of glass for cyber security posture management. The ROI is good.

What's my experience with pricing, setup cost, and licensing?

The licensing is handled by another team. I can't speak to the exact cost of the product.

Which other solutions did I evaluate?

We also looked at CrowdStrike before choosing this product.

What other advice do I have?

Someone interested in the product should first do POC, and depending upon their OIS environment, they should consider this first before going for any XD solution.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Olivier Richard - PeerSpot reviewer
IT Support Director at Biotrial S.A.S.
Real User
User-friendly, easy to implement, and offers great visibility
Pros and Cons
  • "It gives you good visibility of any threats or vulnerabilities that you might have on your network."
  • "Some reports could be better."

What is our primary use case?

We primarily use the solution for security. 

Cyber threats are growing. I have some other colleagues from other companies that have had some attacks. For us, SentinelOne or EDR solution was something appropriate.

What is most valuable?

It's pretty easy to implement. 

It gives you good visibility of any threats or vulnerabilities that you might have on your network. 

It's very simple to use, and user-friendly as well.

What needs improvement?

I don't know how complicated it would be, however, a patch solution should be included inside of this. If we find a vulnerability, we should also be capable of patching the PC right away.

Some reports could be better. Sometimes you need to search inside of SentinelOne to get some information. Only then could one be done. 

A daily report would be helpful.

For how long have I used the solution?

I've been using the solution for six months. 

What do I think about the stability of the solution?

The software looks to be okay right now. It is very stable. I have no complaints regarding that.

What do I think about the scalability of the solution?

It is very scalable. Most of the software that is on-demand is scalable.

We have about 350 licenses for the solution right now. If the company grows, we will increase usage. 

How are customer service and support?

We use the SUP team that is provided by the provider of SentinelOne. However, I've never directly dealt with them. 

Which solution did I use previously and why did I switch?

Previously we had an antivirus. That was Kaspersky. However, we didn't have an EDR solution. It can't be really compared. 

Of course, with Kaspersky, now, with what's happening in Ukraine, there has been a break in trust.

How was the initial setup?

The implementation process is quite straightforward. It's not complex at all. 

The deployment process took a maximum of a month. That said, we were doing very slowly since there were some computers that we knew would not have any attacks on it. However, there were others that were using acquisition data. We needed to install it and maybe wait a week to ensure everything conformed, and after that, we patched the rest.

Maybe five or six people are maintaining. However, no one really has to worry about it full-time. Really, only one to two people would be required. 

What about the implementation team?

We did a third-party integration. Another company is hosting SentinelOne. 

What's my experience with pricing, setup cost, and licensing?

Since we are a French company in France, we partnered with a company called Arrange which is our vendor. We did some quotes and found they have a reasonable price for this kind of technology. SentinelOne offers one of the best software quotes and has excellent reviews and everything.

The licensing is done per device.

I'm not directly involved in the licensing process and can't speak to the exact costs. 

What other advice do I have?

This is an on-demand product. We are always on the latest version. 

I'd rate the solution eight out of ten. It's a good product. We like working with it. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SentinelOne Singularity Complete
October 2024
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
Agile Product Owner at Micron Technology, Inc.
Real User
Great customer service and better value for a price lower than competitors
Pros and Cons
  • "I was extremely happy with their technical staff. The solution's tech support is top-notch. They have some really good engineers on their team."
  • "Their CASB tool needs to mature. I think there are some CASB vendors out there that have a dashboard tool that's much more mature than SentinelOne. That would be the only constructive criticism that I have."

What is our primary use case?

Our primary use cases for SentinelOne are data endpoint management, document version tracking, and email security.

How has it helped my organization?

A concrete fact is that it allows us insight into our data and our security and helped us protect our intellectual property.

What is most valuable?

For us, the dashboard is the most valuable feature. The analytics that you can pull out of the actual tool are valuable.

What needs improvement?

Their CASB tool needs to mature. I think there are some CASB vendors out there that have a dashboard tool that's much more mature than SentinelOne. That would be the only constructive criticism that I have.

For how long have I used the solution?

I have been using SentinelOne for more than five years now. 

What do I think about the stability of the solution?

I have total confidence in the stability of the solution. 

What do I think about the scalability of the solution?

SentinelOne's scalability is very good. The solution is very flexible. 

How are customer service and support?

I was extremely happy with their technical staff. The solution's tech support is top-notch. They have some really good engineers on their team.

Which solution did I use previously and why did I switch?

We previously used McAfee ePO and we switched to SentinelOne just because of the customer service and the product.

How was the initial setup?

The initial setup was complex, but their technical staff are professionals and were able to help us custom-tailor the package we needed. On a scale of one to five, in terms of the complexity, with one being impossible to do and five effortless, I would put SentinelOne at about a four.

Deployment was about a six-month project for us and it included a discovery period and learning about our environments. We worked with SentinelOne to learn the environments and figure out what we needed to be successful. Then, we focused on an implementation period and then just monitored it after that. It was about a month and a half for each phase of that six-month period.

What about the implementation team?

We implemented it in-house but we worked directly with SentinelOne. Our experience with them was fantastic. I wouldn't want to do it without those folks again.

What was our ROI?

The ROI we saw was that for the first time we had actual dashboard data on our data usage for our cloud vendor that we chose and also for our on-premises. We purchased our servers from Dell and it allowed us to actually get a better grip on what we actually needed to buy versus what we were buying.

What's my experience with pricing, setup cost, and licensing?

SentinelOne's licensing costs are reasonable. I can't provide hard numbers, but I can say that SentinelOne is a much better solution with better value and a lower cost than the McAfee ePO. 

Which other solutions did I evaluate?

We did not evaluate any other options before switching to SentinelOne. 

What other advice do I have?

SentinelOne would be my go-to security provider. I would recommend that others go there first. They will get solicitations from McAfee and such because McAfee knows they're losing that business, but they just can't offer what SentinelOne offers.

Overall, I would give the product a nine out of ten rating. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
KodiswaranChandran - PeerSpot reviewer
Cyber Security Analyst at Acora
MSP
Top 10
The threat-hunting platform is user-friendly, and I like the built-in remote access feature
Pros and Cons
  • "Singularity's threat-hunting platform is user-friendly, and I like the built-in remote access feature."
  • "I would like SentinelOne to add a threat-hunting report and more UEBA features. They could add more SIEM functionality. It would be nice to have the ability to easily drag all the logs from the agents, so there's no need for multiple agents installed on the endpoint."

What is our primary use case?

We provide SOC services for mostly UK clients and use SentinelOne to monitor our clients' endpoints and remedy threats. Some threats are remedied automatically, but others require investigation. We analyze the file and log any new vulnerabilities in our threat intel account. 

How has it helped my organization?

Singularity Complete is a one-stop solution that encompasses all the endpoint protection solutions from SentinelOne. We've eliminated about 99 percent of our other solutions by switching to Singularity. It's easy to integrate SentinelOne logs, and we don't need any other tools for threat hunting or SIEM. Everything is on one platform. You can fully realize Singularity's benefits after about 3 months of deployment and training.

The solution is supported by Vigilance, SentinelOne's MDR service. They monitor 24/7 since we have other things to do. We have an SLA that threats will be mitigated within 45 minutes to an hour after detection. Singularity has virtually eliminated our organizational risk from threats. 

What is most valuable?

Singularity's threat-hunting platform is user-friendly, and I like the built-in remote access feature. External parties can log in securely via the S1 agent. It's easy to integrate S1 logs with our SIS. That's one good thing. We don't need to use any other tools, like a SIEM. 

What needs improvement?

I would like SentinelOne to add a threat-hunting report and more UEBA features. They could add more SIEM functionality. It would be nice to have the ability to easily drag all the logs from the agents, so there's no need for multiple agents installed on the endpoint. 

For how long have I used the solution?

I have used Singularity Complete for a year and a half. 

What do I think about the stability of the solution?

We haven't seen any downtime outside of normal maintenance windows every few months. 

What do I think about the scalability of the solution?

Singularity's scalability is good. 

Which solution did I use previously and why did I switch?

I used CrowdStrike before, but SentinelOne is easier because I can do more stuff on that. For example, let's say I want to fetch some files from an end user's machine or install something, but I do not manage the machine as a security person. If we need to do something inside, I can do a full scan and use remote access to see everything. 

The SentinelOne suite is appropriate for our use case. If the scope and tasks were different, another EDR might be better. CrowdStrike has built-in UEBA, but it's not as user-friendly as SentinelOne. 

What's my experience with pricing, setup cost, and licensing?

I'm not involved with purchasing decisions, but I believe Singularity must be cost-effective because the management selected it. 

What other advice do I have?

I rate SentinelOne Singularity Complete 9 out of 10. It's an excellent solution for monitoring and managing endpoints. I recommend doing SentinelOne's training to familiarize yourself with how to leverage the entire product. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Mallappa Bagi - PeerSpot reviewer
Security Analyst at R V college of Engineering
Real User
Top 10
Helps reduce alerts because it can correlate the data
Pros and Cons
  • "They provide a map, a process tree, and that is pretty good for analysis."
  • "It would help if they could get all the relevant threat information, the related events, in one place. Currently, we need to go to a number of places and do research. If they could have it all in one place, that would help investigations."

What is our primary use case?

We use it mainly for EDR, alert handling, and development. It's a detection and response tool. It is mainly for protecting endpoints and having response capabilities. We use it as the one endpoint solution for all departments and all operating systems.

How has it helped my organization?

We get a lot of data from SentinelOne about threats, and obviously that helps protect the organization.

It helps reduce alerts because it can correlate the data. It doesn't just depend on hashes. It can see the behaviors, and that helps a lot to reduce alerts. Compared to our previous tool, it is detecting 20 to 30 percent fewer false alerts.

In addition, because it has real-time detection, it helps decrease our MTTR. Within seconds, we'll get the data. And for mean time to respond, we need to collect the data, and most of it is available. So it takes us five to 10 minutes to respond after detection.

For our organization, security is very important. If a solution is protecting us, it is like saving money. With SentinelOne's features and the fact that it is in the cloud, that makes it cheaper. As an EDR tool—the best one—it helps to reduce risk; in our organization by 30 to 40 percent.

What is most valuable?

They provide a map, a process tree, and that is pretty good for analysis.

Also, it can be integrated with third-party threat intelligence tools. From that perspective, it's good. And we can ingest SentinelOne data into Splunk and correlate and provide analysis on that.

It gets data from all the endpoints, and we'll have that in a centralized place, and we can track those cases to detect the threats. It helps protect the organization in that way.

And Ranger provides network and asset visibility. We have network-level data visibility, as well as endpoint data and application layer data. It has a good feature to collect all the domains that are initiated. That helps us see if there are any malicious connections on the machines. And it's simple because Ranger requires no new agents, hardware, or network changes.

What needs improvement?

They could add more visibility on the network side. That is currently done via a plugin.

Also, it would help if they could get all the relevant threat information, the related events, in one place. Currently, we need to go to a number of places and do research. If they could have it all in one place, that would help investigations.

For how long have I used the solution?

I have been working with SentinelOne Singularity Complete for about one and a half years.

What do I think about the stability of the solution?

It is a stable solution and it is growing.

What do I think about the scalability of the solution?

It can be extended in the cloud, so the scalability is a 9 out of ten.

How are customer service and support?

The tech support is really good. We get responses on time, as defined in the SLAs.

How would you rate customer service and support?

Positive

How was the initial setup?

The SentinelOne team helps with the implementation, and as it is a cloud SaaS application, we didn't have to do much. They have pretty well-defined documentation, and it is straightforward. And similarly, the maintenance is taken care of by the vendor.

What was our ROI?

We are seeing ROI because we are securing and protecting the company and, obviously, protecting its money as well. As an EDR, it's doing a good job of protecting the endpoints.

What's my experience with pricing, setup cost, and licensing?

It is comparatively cheap in the market and provides a good price point.

What other advice do I have?

In terms of maturity, SentinelOne is a good tool.

It can be used in any department in an environment with Windows, Linux, and Mac machines.

Use it, but start with documentation. Once you understand the basics, it is pretty straightforward.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Administrator at a renewables & environment company with 51-200 employees
Real User
Top 20
Detects threat effectively, helps manage endpoints, and is simple to implement
Pros and Cons
  • "Our organizational risk has been reduced."
  • "In the beginning, we had some issues with their product on some of the Windows 32-bit operating systems."

What is our primary use case?

We replaced McAfee's endpoint security with SentinelOne. The vendors we deal with recommended this product, and we had some issues with McAfee, so we decided to switch. It is used for detection, however, detection is very rare. 

How has it helped my organization?

The solution is easy to configure. How it detects threats is modern.

What is most valuable?

It's been pretty good. I have no complaints. It's been working very well.

I like the way that this product works. It doesn't rely on the data file. It checks the behavior of the process to prevent virus or phishing attempts from there.

I like the way it detects threats. It's based on the heavy behavior, not just based on the signatures, and it downloads from a central repository. 

I really like how you manage the endpoints. Their web portal is really nice. I can do everything through the web portal. I can see all the endpoints. I can upgrade them from there. And gives me a nice list of what software is installed on the endpoint as well. The solution will give me recommendations if there are any security vulnerabilities, for example, if the software is missing a patch or something like that. The deep visibility feature is great. If there's an incident, I can deep dive into the incident to see where it's coming from and how it affects the endpoints.

The interoperability with other SentinelOne solutions or third-party applications and tools has been pretty good. We haven't had major issues. 

While I'm not sure if the solution helps us with consolidation, their product does improve our overall security posture. We basically just use it as endpoint security. We're not using other products from them altogether. However, this is doing a great job of protecting us.

It has helped to reduce any of our alerts. Ever since we had this product implemented we've had fewer alerts. We had less user involvement as well. Where McAfee used to interfere with the user's daily productivity, SentinelOne does not. That's another thing I'm pretty happy about.

With this product, we can free up our staff for other projects, assignments, and tasks. It's reduced disruption for our users. Therefore, our help desk doesn't have to do as many tickets as when we were with McAfee.

Our mean time to respond to threats is definitely better. If there's anything happening, we get alerts right away via email. McAfee was not instant. We know about threats sooner and we have more time to respond to them.

Singularity helped our organization to save on costs. There's less maintenance compared to McAfee. The price is similar; there's not a big difference. However, we do save time and that translates to money. 

Our organizational risk has been reduced. It's a much better product compared with what we had. If there are any security vulnerabilities, if there's any patch needed, or if there's any known security threat that I should be aware of, I get notified fast.

The quality and maturity of the product are very good. Customers seem happy with them. I'm also happy with the product and its capabilities. 

What needs improvement?

In the beginning, we had some issues with their product on some of the Windows 32-bit operating systems. However, that was only on a special group of computers as we have our own special software. Other than that, for other computers and servers, we had no issue at all.

The web portal needs improvement. Sometimes when I go on their web portal and put in the username and password, and then all of a sudden, it says that the web interface has been refreshed. You have to put in the username and password again. It's very minor. Other than that, there isn't anything else I can see.

For how long have I used the solution?

I've used the solution for proabably over a year. 

What do I think about the stability of the solution?

Stability-wise, it's very good. I've had no issues at all and I never get complaints from users.

What do I think about the scalability of the solution?

Scaling should be pretty easy. You just push out the agent. That's it. There's a group policy on the web portal and there's not much to manage. 

How are customer service and support?

When I ran into the Windows 32-bit issues, I contacted support. I've also contacted them here or there for a few issues. They are responsive and knowledgeable. I have no complaints. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used McAfee and found how it looked at threats was old school. We wanted to explore new solutions and technologies. A vendor recommended this solution and when we looked at it we found all users are pretty happy with them. 

How was the initial setup?

The deployment was good. We have agents installed on all endpoints. The management portal has a nice interface. We can do everything we need to do from there, which is nice. 

I was involved in the deployment. It was pretty straightforward. You just install the agents and make sure the policy is correct based on the servers or the usage of the endpoint. We only ran into an issue around a 32-bit Windows software system, however, it wasn't anything major. I mostly handled the implementation myself. 

There isn't much maintenance needed. You just need to do version updates. 

What about the implementation team?

I worked with the company that got us the license. We worked together to get the implementation done. 

What's my experience with pricing, setup cost, and licensing?

The price is pretty good. It is reasonable. It's one of the reasons we went with them. Palo Alto, in comparison, was pretty expensive. The price of Cylance was reasonable and somewhere in the middle, however, SentinelOne feature-wise gave us everything we needed for a good price. 

Which other solutions did I evaluate?

We did look at other options. We looked at CrowdStrike, for example. We also looked at Palo Alto. They had something similar in terms of endpoint security, In the end, we chose SentinelOne. 

What other advice do I have?

I'm a customer and end-user.

We do not use the Ranger functionality. I know it is available, however, it is an extra cost.

In terms of the solution's ability to be innovative, I've only used McAfee and SentinelOne. I can't really say how it compares with Cloudstrike or Proofpoint. That said, compared to McAfee, it can detect threats based on user behavior and not just definitions. It helps monitor software for potential security issues. It's really nice and works very well.

I would recommend the solution to others. 

They make a good strategic partner in terms of security. Their product is the last line of defense for security breaches, and having a good, reliable product on all endpoints is very important to our organization. 

I'd rate the solution nine out of ten overall. The ability to detect threats and the deep visibility on the endpoints is great. I like that it alerts you to patching requirements. It's great that, if a threat appears, we can drill down and see exactly what's going on.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Chris East - PeerSpot reviewer
IT Manager at a tech vendor with 1,001-5,000 employees
Real User
Provides a stable portal, great visibility, and saves us time
Pros and Cons
  • "The portal is the most valuable feature because it provides us with a single pane of glass view and is highly intuitive."
  • "The adware and pop-up blockers have room for improvement."

What is our primary use case?

SentinelOne Singularity Complete is the best antivirus available, and it also provides a vigilant service, so I don't need to keep an eye on the portal. Someone else monitors my antiviruses and all the threats out there for me.

How has it helped my organization?

SentinelOne Singularity Complete helped us address the missed viruses and potential ransomware attacks from a single location for our security needs.

The interoperability with other SentinelOne solutions and third-party tools is good. We have integrated it with Mimecast.

SentinelOne Singularity Complete ingested all the data from Mimecast and displayed it in a single location.

It has helped consolidate our security solutions in one place.

It has helped our organization improve its visibility by allowing us to see which users are risky, which machines are at risk, and which machines are outdated.

SentinelOne Singularity Complete has helped reduce the number of alerts. In addition, we use Vigilance to hide all alerts, so we don't see any of them.

We have freed up 30 percent of our staff time. As the only person in the IT department, I can now focus on other tasks. SentinelOne Singularity Complete is like having an extra pair of hands.

It has reduced our MTTD by up to 80 percent depending on the time of day.

SentinelOne Singularity Complete has reduced our MTTR. We have an SLA with Vigilance, and they respond quickly to alerts.

SentinelOne Singularity Complete has reduced our organizational risk by 40 percent.

What is most valuable?

The portal is the most valuable feature because it provides us with a single pane of glass view and is highly intuitive.

What needs improvement?

The adware and pop-up blockers have room for improvement.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for six years.

What do I think about the stability of the solution?

SentinelOne Singularity Complete is stable. The portal has never been down. We occasionally have an agent fall off the network, but this is usually due to the latest version of Windows being installed on an old agent, which causes it to stop working. However, this is very rare.

What do I think about the scalability of the solution?

As a growing company, I'm glad that the SentinelOne Singularity Complete portal will show more and more devices, but I'm not particularly concerned about that because I've paid for Vigilance service. I'm confident that we're covered no matter how many threats or issues arise.

How are customer service and support?

Technical support is quick and provides great documentation to explain issues and remove agents.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used McAfee and it often caused our machines to blue screen and crash. SentinelOne, on the other hand, is a stable agent. If we install the latest agent on our machines, it will not affect their performance or speed. Many other agents can have adverse effects on our machines, but SentinelOne will not.

SentinelOne Singularity Complete is a next-generation antivirus that is far more innovative than McAfee. One of its selling points is that it constantly improves and looks for new threats, while McAfee has not changed significantly in years.

How was the initial setup?

The initial deployment was straightforward. SentinelOne provides easy-to-follow well-documented instructions. I completed the deployment myself within half an hour.                                   

What was our ROI?

SentinelOne Singularity Complete has protected us against infected machines, resulting in a 20 percent return on investment.

What's my experience with pricing, setup cost, and licensing?

SentinelOne Singularity Complete is fairly priced. After discussing the per-user cost, we found it to be acceptable for the functionality it offers, and we are happy with the protection it provides.

What other advice do I have?

I would rate SentinelOne Singularity Complete a nine out of ten.

SentinelOne Singularity Complete is deployed across all departments and devices, and everything is in Intune. When anything is deployed to Intune, antivirus is applied first. It is mandatory on all devices. We have 270 endpoints.

No maintenance is required on our end.

SentinelOne, as a strategic security partner, meets all the requirements for being the solution to our cyber risk on devices, which is essential for us to know that we are safe.

I chose SentinelOne Singularity Complete at a previous company and sold it to the company I am with now. It is very easy to do a proof of concept and see everything that is missing from other solutions. I recommend SentinelOne Singularity Complete.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
IT Director at a wholesaler/distributor with 501-1,000 employees
Real User
Helps save us time, provides good service, and quick remediation
Pros and Cons
  • "The most valuable feature is the quick response to attacks."
  • "The SentinelOne portal is not user-friendly, which is one of its drawbacks."

What is our primary use case?

We use SentinelOne Singularity Complete to protect our environment.

How has it helped my organization?

SentinelOne Singularity Complete has helped us reduce the number of alerts we receive. I was attacked three times, and each time I received an alert. There were a lot of good features in SentinelOne that we were not aware of until we contacted them after we were hacked. SentinelOne took the role of fast response protection and took action.

SentinelOne Singularity Complete has freed up our staff's time to work on other tasks and projects. I made many changes to my department this year, including migrating all of my servers from on-premises to the cloud. With Singularity Complete, I was able to protect my cloud servers immediately and shut down my on-premises. I was also able to receive notifications of changes to IP addresses and users, which are common changes that occur during a migration. Sentinel was able to alert me every time there was a change.

What is most valuable?

In terms of service, SentinelOne has very great service. They respond immediately as soon as we open a ticket. I got attacked last year, and they were able to help me resolve my issues. So I got a fast response. Of course, we paid for it, but in terms of professionalism and support, they were extremely professional, and they have a lot of professional people working for them.

The most valuable feature is the quick response to attacks.

What needs improvement?

The SentinelOne portal is not user-friendly, which is one of its drawbacks. We have to search for options to disable and enable protection. We have to go through it on our own to find the options we need to add or remove notifications. SentinelOne did not tell us about these options until we encountered problems and had to contact them. We were not well informed. When we first implemented the solution all the options were turned off and we did not know that we had to navigate through and turn on what we required.

The MTTD has room for improvement. I was attacked last year and did not receive an alert from SentinelOne Singularity Complete until 24 hours after the attack occurred.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for two years.

What do I think about the stability of the solution?

SentinelOne Singularity Complete is stable and we have not encountered any issues.

What do I think about the scalability of the solution?

I would rate SentinelOne Singularity Complete's scalability an eight out of ten.

How are customer service and support?

We do not have a support package, so we pay per use, which is expensive. However, they are very professional and follow up well. They took charge immediately, found a solution immediately, and blocked the ransomware attack. They also gave us details on what to do next. Two to three days later, they called my department back and followed up with the system administrator to make sure everything was okay. Overall, I am satisfied with their service.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Microsoft Defender and Sophos. SentinelOne is a much better solution than Defender and has a quicker response time to alerts and attacks than Sophos.

How was the initial setup?

The initial deployment was straightforward. Implementing SentinelOne was not complicated, and more user-friendly than the others.

The deployment was completed by myself and one admin.

What's my experience with pricing, setup cost, and licensing?

SentinelOne Singularity Complete is expensive compared to Microsoft but not Sophos. However, it is worth the price for its quick response and immediate remediation options.

What other advice do I have?

I would rate SentinelOne Singularity Complete nine out of ten. SentinelOne is one of the best security solutions I have worked with. I would rank it in the top three best platforms for security.

SentinelOne Singularity Complete is an aggressive and accurate security solution.

No maintenance is required except for updates that we push out to all end users.

For organizations that want an aggressive security partner, I recommend SentinelOne Singularity Complete.

Although SentinelOne Singularity Complete is expensive, I have no qualms about investing more money in the security of my department and data. I would definitely recommend SentinelOne Singularity Complete. It gives me peace of mind knowing that my data is safe.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
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Updated: October 2024
Buyer's Guide
Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros sharing their opinions.