At the organization I used to work for, this solution was used as the primary perimeter firewall. We had 11 sites. Each site had a firewall that sat behind a router and did all the filtering.
Cybersecurity Engineer at Networks Unlimited Africa
Stable with good security features but needs better GUI
Pros and Cons
- "The antivirus and items of that nature were quite helpful to have."
- "Sometimes I found the GUI and some of the features a little bit hard to navigate, as opposed to Fortigate, which is much more user-friendly."
What is our primary use case?
What is most valuable?
The security features we pretty good. The antivirus and items of that nature were quite helpful to have.
The web sourcing was very good.
The stability was very good.
We found the installation to be pretty straightforward.
What needs improvement?
Sometimes I found the GUI and some of the features a little bit hard to navigate, as opposed to Fortigate, which is much more user-friendly.
What Fortigate has which SonicWall doesn't, is the per rule natting. SonicWall only does the central mapping. If they could include something like per rule natting it would be better.
For how long have I used the solution?
I've used the solution for about three years or so.
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SonicWall NSa
January 2025
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What do I think about the stability of the solution?
The solution was very stable. There were no bugs or glitches. It didn't crash or freeze. It was reliable. There were no breaches.
What do I think about the scalability of the solution?
The solution was quite scalable. If a company needed to expand it, it could do so.
We had 300 or so users at our organization using the product.
I do not work for the company anymore. I can't speak to their plans for the solution and if they plan to increase usage or not.
How are customer service and support?
I had experience with support in the past and I found them to be helpful and responsive. I was very pleased with their level of assistance.
Which solution did I use previously and why did I switch?
I'm currently using Fortigate now. I switched companies and this company uses Fortigate.
How was the initial setup?
The installation process isn't too difficult. It's pretty easy and rather straightforward. A company shouldn't have any trouble with the initial setup.
The time it takes to deploy depends on the company, however, I recall it only took about an hour or so at our organization. Physically, you might need help with the actual setup, however, for the most part, a person could handle it alone.
What about the implementation team?
I was able to handle the process myself. I did not need the assistance of a consultant or integrator.
What's my experience with pricing, setup cost, and licensing?
Our organization would pay for a license every two to three years.
What other advice do I have?
I was a customer and an end-user. I never had a professional relationship with SonicWall.
I would recommend the product to other organizations.
I'd rate the solution overall at a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Services Coordinator with 11-50 employees
Simple management interface, although the SSL VPN client software needs improvement
Pros and Cons
- "Our old firewall was running as HA (High Availability) on two different but identical rack mounted servers. Moving to SonicWall allowed the company to move to one unit, yet accommodate more connections because it had sixteen ports and handled fail-over better than the old firewall solution."
- "I feel that the SSL VPN client software needs a lot of improvement."
What is our primary use case?
Our primary use case is as a corporate firewall, and to provide security for the network while allowing connectivity between multiple sites. We also use it as a VPN gateway for multiple users via SSL.
How has it helped my organization?
Our old firewall was running as HA (High Availability) on two different but identical rack mounted servers. Moving to SonicWall allowed the company to move to one unit, yet accommodate more connections because it had sixteen ports and handled fail-over better than the old firewall solution.
What is most valuable?
Compact 1u, 1/4 depth size. 16 x 10/100/1000 Mbps ports, fibre ready. Management interface that is relatively simple to figure out.
What needs improvement?
I feel that the SSL VPN client software needs a lot of improvement.
For how long have I used the solution?
Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SonicWall NSa
January 2025
Learn what your peers think about SonicWall NSa. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Lead Technical Consultant at a tech services company with 11-50 employees
Provides us with the content filtering and sandboxing we need
Pros and Cons
- "Content Filtering and sandboxing are valuable features."
- "The only thing that we would want would be single-pane management, which it has, but the GMS is not very good. It's purely the management of multiple devices for multiple customers, that's the only thing that it's lacking."
What is our primary use case?
It's for firewalls and content filtering. It performs pretty much faultlessly for us.
How has it helped my organization?
It does what it says it will do; it works and it's pretty reliable.
What is most valuable?
- Content Filtering
- Sandboxing
What needs improvement?
The only thing that we would want would be single-pane management, which it has, but the GMS is not very good. It's purely the management of multiple devices for multiple customers, that's the only thing that it's lacking.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It's very sclable.
How is customer service and technical support?
Technical support is very, very good.
How was the initial setup?
The setup is straightforward. I'm a fully-certified SonicWall engineer. I have had all the training.
What other advice do I have?
It does everything that they say it does. It works.
The most important factors when choosing a new solution are
- price
- functionality
- security of the device.
I would rate SonicWall a 10 out of 10. It's the only firewall that we predominantly use for our customers.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Administrator at N S PHARMACY SDN.BHD.
Anti-Spam reduces unwanted mail on corporate exchange services. However, after-Sales support and hands-On training facilities are not available in my country
Pros and Cons
- "Anti-Spam reduces unwanted mail on corporate exchange services."
- "Content filtering reduces the load on the available bandwidth and restricts employees from using distracting websites on the job, which leads to more productive hours."
- "After-sales support and hands-on training facilities are not available in my country."
What is our primary use case?
The NSA 2400 is used as our edge device. We subscribe to two services.
- Comprehensive Gateway Security Suite
- Anti Spam Service
How has it helped my organization?
The ability to configure the appliances for efficient usage.
- Content filtering
- Anti-Spam
- URL blocking
- Bandwidth management
What is most valuable?
- Content filtering reduces the load on the available bandwidth and restricts employees from using distracting websites on the job, which leads to more productive hours.
- Anti-Spam reduces unwanted mail on corporate exchange services.
What needs improvement?
After-sales support and hands-on training facilities are poor or not available in my country. Improving these will help users like me optimally manage and administer this solution.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Architect at Quartet Service Inc.
Stable, easy to install, and the global management system is helpful
Pros and Cons
- "The most valuable feature is the Global Management System."
- "Having to deal with too many lower-level people in technical support means that it takes longer to resolve issues, so escalating support tickets should be faster."
What is our primary use case?
We are a managed service provider and SonicWall is our primary firewall. We offer this solution to customers as part of a rental program, as well as sell them outright.
What is most valuable?
The most valuable feature is the Global Management System. This is the driving force behind why we continue to use it.
What needs improvement?
Having to deal with too many lower-level people in technical support means that it takes longer to resolve issues, so escalating support tickets should be faster.
For how long have I used the solution?
I have bee using SonicWall at this company for nine years, although it was SonicWall TZ prior to SonicWall NSA. This company has been using it for longer than that. I also have experience with SonicWall that predates my time here.
What do I think about the stability of the solution?
SonicWall is very stable.
What do I think about the scalability of the solution?
I don't think that scalability is a pertinent criterion for firewalls because they're hard-coded by the ASICs that go into them. When we rent a firewall to a customer instead of selling one, that customer has an upgrade path available. In this regard, it is scalable because we can switch them to a larger model if they outgrow it. Otherwise, it's limited by the ASIC.
How are customer service and technical support?
The technical support from SonicWall is good. However, if it were easier to access where you were not stuck in a queue of people and forced to escalate problems it would be a bonus.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
Overall, this is a good solution and it's doing the job we need it to do. By in large, we don't have any complaints. There are always things that can be easier, but it's doing the job.
My advice for anybody who is implementing SonicWall NSA is that you can't be an expert on every brand. This means that you should pick a model, learn it very well, and build relationships with the support people at the vendor.
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Consultant at Techmail
Valuable features include the web filter, DHCP, and monitoring capabilities
Pros and Cons
- "Valuable features include a web filter, DHCP, and monitoring capabilities."
- "It is very modular and with native resources which are much lower than its competitors."
What is our primary use case?
Our network has 150 users. We have two internet connections, an IPsec VPN, a DHCP server, a DMZ, WiFi, access controls and a load balancer, and two appliances with HA.
How has it helped my organization?
It is a good product, but very modular and with native resources which are much lower than its competitors.
What is most valuable?
- Web filter
- DHCP
- Monitoring capabilities
- IPsec VPN and other security controls
- Integration with the active directory and other security controls (IPS and IDS).
What needs improvement?
- Load balance algorithms
- Resource usage graphs (throughput, connections, external accesses, and the possibility to export the content of the address object).
For how long have I used the solution?
More than five years.
What's my experience with pricing, setup cost, and licensing?
Additional resources are too expensive.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a manufacturing company with 51-200 employees
Reasonably-priced and works well, but the VPN needs to be improved
Pros and Cons
- "The most valuable features are that it is reasonably-priced and works well."
- "I would like U.S.-based technical support."
What is our primary use case?
We have been using the SonicWall NSA firewall to keep our network safe.
What is most valuable?
The most valuable features are that it is reasonably-priced and works well.
What needs improvement?
Over time, this solution is becoming more complicated, and when I need support it often is not available. I would like U.S.-based technical support.
VPN functionality needs to be improved. As it is now, I need to combine another SSL VPN with my firewall. I want it to be done very easily.
For how long have I used the solution?
I have been using SonicWall for fifteen years.
What do I think about the stability of the solution?
The stability of SonicWall is fine.
What about the implementation team?
I have had SonicWall for a really long time and I have had people help me to set it up, although I have always understood what has been done. As it has been updated, it has become more involved and more complicated, and things have moved around so I have to spend time finding where things are in the newer versions.
Which other solutions did I evaluate?
I have been looking at Fortinet and am learning toward it to replace our SonicWall. The main reason that I am switching is that we need something with a built-in VPN.
From what I have learned to so, Fortinet is more expensive but easier to manage.
What other advice do I have?
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Presales Manager
Valuable features include SSL VPN and Application Control.
What is most valuable?
- SSL VPN & Application Control
- SSL VPN is important since several people are mobile and need files to access the server in the office. This is convenient, since they don’t need to go back to the office just use the SSL VPN.
- Application control is important to limit the users in the office from consuming bandwidth such as downloads by torrent and games. This also protects us from malicious applications such as anonymous proxy.
How has it helped my organization?
- Creating site to site VPN for HQ
- Branch via satellite connection for the branch
What needs improvement?
Access management port: This needs improving by SonicWall firmware.
For how long have I used the solution?
We have been using the solution for three years.
What do I think about the stability of the solution?
We did not encounter any issues with stability.
What do I think about the scalability of the solution?
We had a scalability issue.
How are customer service and technical support?
Level-3 technical support is good.
Which solution did I use previously and why did I switch?
We switched because of stability issues when turning on the UTM feature.
How was the initial setup?
The initial setup was simple.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing are competitive for this product.
Which other solutions did I evaluate?
What other advice do I have?
If you looking for a simple site-to-site VPN, stable UTM feature, and easy SSL VPN setup, then this solution is OK.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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