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Bien A.Vitorillo - PeerSpot reviewer
IT Manager at Atlas Fertilizer Corporation
Real User
Top 5
Reliable platform with good features for online accessibility
Pros and Cons
  • "It is a scalable platform."
  • "Sophos EPP Suite's support services need improvement."

What is our primary use case?

We use Sophos EPP Suite as an antivirus software for our computers.

What is most valuable?

The platform's most valuable features are online accessibility and mobile device protection.

What needs improvement?

Sophos EPP Suite's support services need improvement. They take a long time to reply to queries every time.

For how long have I used the solution?

We have been using Sophos EPP Suite for five years.

Buyer's Guide
Sophos EPP Suite
March 2025
Learn what your peers think about Sophos EPP Suite. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.

What do I think about the stability of the solution?

We never encounter system downtime. I rate Sophos EPP Suite's stability a ten out of ten.

What do I think about the scalability of the solution?

It is a scalable platform. I rate its scalability a nine out of ten.

Which solution did I use previously and why did I switch?

We are using NOD32 as well. In comparison, Sophos EPP Suite is better in terms of accessibility. We can manage all the devices from anywhere. It also integrates well with Sophos Firewall.

How was the initial setup?

The initial setup is easy. It took around two weeks to deploy 100 computers.

What's my experience with pricing, setup cost, and licensing?

The platform is expensive but worth it. There are other more costly solutions. I rate its pricing a five out of ten.

What other advice do I have?

If you are looking for a reliable endpoint platform, I recommend Sophos EPP Suite. I rate it a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1944264 - PeerSpot reviewer
CTO at a tech consulting company with 51-200 employees
Real User
Top 5
Synchronized protection, reliable, but better integrated intelligence needed
Pros and Cons
  • "The most valuable features of Sophos EPP Suite are the synchronized threat and ransomware protection."
  • "We have to use additional third-party solutions to fill the gaps in the capabilities of Sophos EPP Suite, such as using a mobility scanner. It would be helpful to add this feature."

What is our primary use case?

Sophos EPP Suite can be deployed on the cloud and on-premise.

I am using Sophos EPP Suite for security.

What is most valuable?

The most valuable features of Sophos EPP Suite are the synchronized threat and ransomware protection.

What needs improvement?

We have to use additional third-party solutions to fill the gaps in the capabilities of Sophos EPP Suite, such as using a mobility scanner. It would be helpful to add this feature.

The synchronization security should be improved or optimizing the use of the Sophos XGS firewall and endpoints. It's unnecessary to activate both web filters in this scenario. More integrated intelligence added to all of the solutions would beneficial.

For how long have I used the solution?

I have been using Sophos EPP Suite for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Sophos EPP Suite is a scalable solution.

We have over 50 Companies, with 30 to 300 Users, that use EPP. About 10 engineers can manage it.

My customers are small and medium-sized.

I rate the scalability of Sophos EPP Suite a seven out of ten.

How are customer service and support?

The support from Sophos EPP Suite is poor. Their support is difficult to get a hold of and takes a long time. The support has been the same for years without improvement.

I rate the support from Sophos EPP Suite a four out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of Sophos EPP Suite is of a medium range of difficulty. It took us four days to complete the implementation.

For optimal integration across all layers, it's important to install and configure all solutions appropriately.

What about the implementation team?

We use two people to implement this solution for our customers.

What's my experience with pricing, setup cost, and licensing?

The price of Sophos EPP Suite is reasonable.

What other advice do I have?

have some good presales consultants in Switzerland.

I rate Sophos EPP Suite a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Sophos EPP Suite
March 2025
Learn what your peers think about Sophos EPP Suite. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.
Senior System Administrator at UAS International Trip Support LLC
Real User
Good file sharing applications and we have sufficient control; lacking in delegated admin privileges
Pros and Cons
  • "Provides good control and can implement policies and on-the-web control."
  • "Lacks delegated administration privileges for large organizations, and differential permissions for admins."

What is our primary use case?

The main use case of this solution is for endpoint and crypto protection as well as protection against threats like ransomware and zero-day attacks. I'm a senior system administrator.

How has it helped my organization?

The solution has helped us by preventing attacks. 

What is most valuable?

We can control the application usage of users from the endpoint because for users not under the firewall, particularly those working from home, we have good control and can implement policies and on-the-web control as well as the other file sharing applications. We can also have policies for external device connections and read-write access. They are great functionalities. When there is malicious code or malicious attachments on emails, Sophos is very good at blocking those attacks. 

What needs improvement?

I'd like to see some kind of delegated administration privileges for large organizations and differential permissions for admins. We've had some issues with Macs accessing parts of the website and it was difficult to tackle the situation because the support was not able to adequately solve the problem. They gave us workarounds rather than providing a properly tested solution. The customer support is a little slow and could be improved.

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

This is a stable product. 

What do I think about the scalability of the solution?

The scalability is reasonable. If the company grows we'd be likely to add more endpoints with the increase in usage.

How are customer service and support?

The Sophos customer support needs to be improved. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

The previous solution we used didn't provide ransomware protection. In comparison to Sophos, it was difficult to deploy, scale, and manage. It was completely in-house including the server and it became a nightmare to manage the systems and the notes.

How was the initial setup?

The initial setup was pretty straightforward because we deployed in-house through the MSI. We had two engineers who carried out the implementation. We have a presence in several countries. Deployment in our main office in Dubai took two days. The remainder of the setup took a week because of the different time zones which required some management along with the technical aspect.

What was our ROI?

The ROI comes from the functionalities. If you have multiple functionalities along with endpoint protection, you get ROI.

What's my experience with pricing, setup cost, and licensing?

We're paying about $US 8,250 annually for 190 endpoints. Technical support is included in the license. The price has gone up significantly so it's relatively expensive. 

Which other solutions did I evaluate?

The other solution we evaluated was Trend Micro. 

What other advice do I have?

It's important to plan the organization level access and permissions, make sure they're clear and create the policy accordingly. Talk to the stakeholders and get it approved. Otherwise, users might complain that it's not working. 

I rate this solution seven out of 10. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Michael Mcdonald. - PeerSpot reviewer
Senior Security Consultant at First Technology
Reseller
Top 10
Offers anti-ransomware engine and the crypto-guard capability
Pros and Cons
  • "It is a stable solution. I would rate the stability a ten out of ten."
  • "The solution needs to perform better or update its anti-ransomware and anti-malware engines to keep up with the latest hacking techniques."

What is our primary use case?

We primarily use it for endpoint protection. 

What is most valuable?

The anti-ransomware engine and the crypto-guard capability are most valuable. 

DeepGuard and CryptoGuard, those engines, basically shield against encryption attempts. They detect and block suspicious behavior before your files get locked.

The network isolation feature is brilliant. Sophos firewalls work seamlessly with the endpoint suite. If a threat pops up anywhere on the network, the firewalls and endpoints communicate instantly, allowing us to isolate the infected device and stop it from spreading.

What needs improvement?

The solution needs to perform better or update its anti-ransomware and anti-malware engines to keep up with the latest hacking techniques.

So, I would like to see a better update on the anti-malware engine.

For how long have I used the solution?

I have been using it for three years now. 

What do I think about the stability of the solution?

It is a stable solution. I would rate the stability a ten out of ten. 

What do I think about the scalability of the solution?

It is very scalable. I would rate the scalability a nine out of ten. 

My clients are a mix of small, medium, or enterprise businesses.

How are customer service and support?

There is room for improvement in the support. More easily available contact numbers would be good.

How would you rate customer service and support?

Positive

How was the initial setup?

I would rate the initial setup experience a nine out of ten, with ten being very easy.

What about the implementation team?

The deployment time depends on your environment. For a full site, it will take eight hours using Group Policy Objects (GPOs) to push it through as long as all machines are on the network simultaneously. Otherwise, it'll take longer.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. The license cost depends on the number of employees you cover.

What other advice do I have?

I would suggest opting for a fully cloud environment, as it's a cloud-based infrastructure.

Overall, I would rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Faruk Ahmed - PeerSpot reviewer
Support Engineer at Ensure Support Services Limited
Real User
Professional support, high level detection capability, and beneficial machine learning
Pros and Cons
  • "The most valuable features of Sophos EPP Suite are the detection capability, machine learning, ransomware protection, and live response."
  • "Sophos EPP Suite could improve by decreasing the number of resources it uses. There are other solutions that use one-fifth of the resources."

What is our primary use case?

Sophos EPP Suite is used for endpoint security.

What is most valuable?

The most valuable features of Sophos EPP Suite are the detection capability, machine learning, ransomware protection, and live response.

What needs improvement?

Sophos EPP Suite could improve by decreasing the number of resources it uses. There are other solutions that use one-fifth of the resources.

For how long have I used the solution?

I have been using Sophos EPP Suite for approximately two years.

What do I think about the stability of the solution?

Sophos EPP Suite is a stable solution.

I rate the stability of Sophos EPP Suite a four out of five.

What do I think about the scalability of the solution?

We have approximately 25,000 users using this solution in my company.

How are customer service and support?

The support from Sophos EPP Suite is very good. They handle any ticket we have had with professionalism. 

I rate the support from Sophos EPP Suite a five out of five.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Trend Micro. Sophos EPP Suite is better because it is a single platform for managing. For example, you can manage your endpoints and access.

How was the initial setup?

The initial setup of Sophos EPP Suite is done by creating an account with Sophos. Then we download and install it into the Windows platform or a network platform. It is an easy installation but it takes a long time.

What about the implementation team?

We did the implementation of Sophos EPP Suite with our team of 20 engineers.

What's my experience with pricing, setup cost, and licensing?

I rate the price of Sophos EPP Suite a four out of five.

What other advice do I have?

I rate Sophos EPP Suite a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1265688 - PeerSpot reviewer
Manager of Information Security at a healthcare company with 1,001-5,000 employees
Real User
Good DLP capability, easy to set up, and the technical support is responsive
Pros and Cons
  • "The most valuable feature is data loss prevention."
  • "If we could bypass the first couple of levels of support when we have a problem then it would be easier and quicker when we need an issue resolved."

What is our primary use case?

We use EPP Suite for a lot of things including DLP, EDR, device management, and application control.

What is most valuable?

The most valuable feature is data loss prevention.

The rollback feature that SentinelOne has would be a great addition to Sophos.

What needs improvement?

If we could bypass the first couple of levels of support when we have a problem then it would be easier and quicker when we need an issue resolved.

For how long have I used the solution?

I have been using the Sophos EPP Suite for about six months.

What do I think about the stability of the solution?

This product has been very stable and we haven't had any issues.

What do I think about the scalability of the solution?

We have been scaling its use to other parts of the organization and so far, that experience has gone fairly well. We have about 700 people using it at this point. The users include administrations, first-level users, who are reviewers, and the support team. The security team uses it for reporting purposes.

How are customer service and technical support?

Technical support is very responsive and also very timely in their responses. It does take time to get through the first, second, and third-level calls, but for the most part, they are timely.

Which solution did I use previously and why did I switch?

This is our first EDR product.

How was the initial setup?

The initial setup is very simple.

What about the implementation team?

Our in-house team deployed it. We did have a conversation with Sophos on how to get it deployed and testing it in our environment.

What's my experience with pricing, setup cost, and licensing?

We purchased a three-year license, which gave us a large discount.

Which other solutions did I evaluate?

I have seen CarbonBlack and McAfee, although I have not worked with them enough to know the differences.

What other advice do I have?

My advice for anybody who is implementing EPP Suite is to work with their integration team to learn the ins and outs of the product. They have got to spend a lot of time planning the process with Sophos, and Sophos has a team in place to help with that.

Overall, I would say that it is a good endpoint solution. I think that we're using every feature that they have. That said, I'm sure that there are some things that I'm missing.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Networking and Security Engineer at IE Network Solutions PLC (Ethiopia)
Real User
Automatically detects and removes malware and vulnerabilities; good for both individuals and organizations
Pros and Cons
  • "What I like best about Sophos EPP Suite is that it's a good product. What's nice about it is that after I installed it on my computer, the tool detects and eliminates most of the problems, malware, and vulnerabilities. It works very well and is very efficient because it doesn't use up many resources from my computer. For me, Sophos EPP Suite is the best security and antivirus solution. In terms of its endpoint capabilities, I'm unable to comment on other Sophos security devices, but it seems Sophos EPP Suite has a next-generation firewall feature, though I didn't use it, and it may not be comparable to other next-generation firewalls. My current firewall is a next-generation firewall from Fortinet, and it's the best firewall for me in terms of cost and security, but for endpoint protection, I use Sophos EPP Suite, and it has the best security for my device. The tool is also good for organizations. It's the best tool."
  • "One area for improvement in Sophos EPP Suite is the support response time, particularly of the management team. It could be faster because I only got a response from the manager after a few days. If you open a case directly from the website, the response from the technical support agent may have been faster. I didn't open the request from the website, so that could be the reason why the response time took longer."

What is our primary use case?

I use Sophos EPP Suite to detect and remove malware on my computer. I'm not even aware that there's malware, but when I check the logs, I see a lot of vulnerabilities and unwanted sites. Sophos EPP Suite is software that blocks unwanted sites and vulnerabilities by itself.

What is most valuable?

What I like best about Sophos EPP Suite is that it's a good product. What's nice about it is that after I installed it on my computer, the tool detects and eliminates most of the problems, malware, and vulnerabilities. It works very well and is very efficient because it doesn't use up many resources from my computer.

For me, Sophos EPP Suite is the best security and antivirus solution. In terms of its endpoint capabilities, I'm unable to comment on other Sophos security devices, but it seems Sophos EPP Suite has a next-generation firewall feature, though I didn't use it, and it may not be comparable to other next-generation firewalls. My current firewall is a next-generation firewall from Fortinet, and it's the best firewall for me in terms of cost and security, but for endpoint protection, I use Sophos EPP Suite, and it has the best security for my device. The tool is also good for organizations. It's the best tool.

What needs improvement?

One area for improvement in Sophos EPP Suite is the support response time, particularly of the management team. It could be faster because I only got a response from the manager after a few days. If you open a case directly from the website, the response from the technical support agent may have been faster. I didn't open the request from the website, so that could be the reason why the response time took longer.

For how long have I used the solution?

I've been using Sophos EPP Suite for two years.

What do I think about the stability of the solution?

Sophos EPP Suite is a stable tool. It's been two years since I started using it, and I didn't experience any issues with it.

What do I think about the scalability of the solution?

Sophos EPP Suite is a scalable tool, but it would depend on the license you have. You need to increase your license to scale Sophos EPP Suite.

How are customer service and support?

The Sophos EPP Suite technical support I received was good. It wasn't excellent because you get a reply from support after a few days, so it could be faster. How fast the response is would depend on the case urgency, but in terms of support, Cisco gives the best support in general because the team responds to you immediately.

How was the initial setup?

Setting up Sophos EPP Suite was a straightforward process because it was just a matter of clicks. It's simple to deploy because you can do it via email. You can send and deploy Sophos EPP Suite via email, and you can even send it through other options via links. You have a lot of options available to deploy the agent on all computers. If you have AD, you can check that everything works.

Sophos EPP Suite is easy to deploy even for a customer or even if a user has basic computer security. If you can install basic software on your computer, then you can also install the Sophos EPP Suite agent.

For me, the initial setup for the tool isn't complicated, but in terms of software compatibility, there could be some issues, especially if your operating system is old, for example, your device is on Windows XP, so Sophos EPP Suite may not be compatible.

Every software needs an updated operating system for compatibility and easy installation. You may need to update your operating system to the latest version to meet Sophos EPP Suite specifications, and you'll probably need the help of your IT or IT security team. If the tool is compatible with your current operating system, then it can be easily deployed. It can be easily deployed from Central.

What about the implementation team?

When Sophos EPP Suite was set up in the company, I was an integrator, and it was a good experience for me.

What's my experience with pricing, setup cost, and licensing?

My company has a yearly license agreement with Sophos EPP Suite.

What other advice do I have?

An antivirus and endpoint security solution I use is Sophos EPP Suite. I use it for personal purposes, and I'm using the latest version because it's cloud-based, so it self-updates.

I deployed Sophos EPP Suite for twenty-five users, but overall, my company deployed the tool for about one hundred users.

The number of staff required for the deployment and maintenance of Sophos EPP Suite depends on the company, the scale of the organization, and the project. You may need one or two experts to guide general IT staff, or you can use one expert with the skill of upgrading the operating system when needed and deploying the Sophos EPP Suite agent. If you have an expert in the company who can manage Sophos Central, then that person would be enough for deploying and maintaining the tool.

I would recommend Sophos EPP Suite to others who want to start using it because it's the best product.

I'm giving Sophos EPP Suite a score of nine because it's a good tool for me.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Abdelzaher Ahmed - PeerSpot reviewer
Senior Network Security at Gofaster
Real User
Top 5
Scalable platform with a helpful technical support team
Pros and Cons
  • "Our experience with Sophos has been notable; it's database-driven and efficiently integrates to inspect and protect us against biases, malware, and attacks."
  • "There could be more integration included in Sophos EPP Suite."

What is our primary use case?

We use the product to protect our endpoints, including PCs, laptops, and servers, from threats like malware, viruses, and grayware. It is a smart and well-integrated solution. 

What is most valuable?

The most valuable aspect of the product is stability, particularly when properly sized for endpoint use.

What needs improvement?

There could be more integration included in Sophos EPP Suite.

What do I think about the stability of the solution?

I rate the platform's stability a ten out of ten.

What do I think about the scalability of the solution?

We have ten companies as our customers for Sophos EPP Suite. It is a scalable platform.

How are customer service and support?

The technical team is very smart, intelligent, and helpful.

How was the initial setup?

I followed the step-by-step on cloud implementation process mentioned in their technical documentation.

Which other solutions did I evaluate?

We've explored various vendors like Sophos and Kaspersky, among others, to meet our security needs.

Our experience with Sophos has been notable; it's database-driven and efficiently integrates to inspect and protect us against biases, malware, and attacks. It is a good solution for smaller companies. One key feature is the seamless integration between Sophos EPP Suite and the firewall. When a compromised host is identified, this information is swiftly relayed to the firewall, enabling proactive protection for other endpoints and machines across our network.

What other advice do I have?

I rate Sophos EPP Suite a ten out of ten. It is a useful tool in terms of availability. We can renew or buy new licenses within a minute.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Download our free Sophos EPP Suite Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Sophos EPP Suite Report and get advice and tips from experienced pros sharing their opinions.