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System Administrator at Finlays
Real User
Highly scalable, responsive support, and beneficial cloud functionality
Pros and Cons
  • "The most valuable feature Sophos EPP Suite is that it protects the computer beyond the premise. Whether the user is at home, in the office, or traveling, you are able to apply the policies as the user moves."
  • "Sophos EPP Suite could improve the way it can be installed. They used to have one installer and now they have two, one for the server and one for the client. I don't know the difference, it brings confusion."

What is our primary use case?

We are using Sophos EPP Suite for web and application control, and antivirus

What is most valuable?

The most valuable feature Sophos EPP Suite is that it protects the computer beyond the premise. Whether the user is at home, in the office, or traveling, you are able to apply the policies as the user moves.

What needs improvement?

Sophos EPP Suite could improve the way it can be installed. They used to have one installer and now they have two, one for the server and one for the client. I don't know the difference, it brings confusion.

For how long have I used the solution?

I have been using Sophos EPP Suite for approximately five years.

Buyer's Guide
Sophos EPP Suite
November 2024
Learn what your peers think about Sophos EPP Suite. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,168 professionals have used our research since 2012.

What do I think about the stability of the solution?

Sophos EPP Suite is stable because once we do the deployment, rarely do you receive corruptions. Additionally, once you deploy something on the cloud, it automatically applies to the client as long as the system is online.

What do I think about the scalability of the solution?

Sophos EPP Suite is highly scalable. We have close to 40 computers using this solution.

How are customer service and support?

I have contacted the support and I am satisfied with the speed of the answers.

How was the initial setup?

Sophos EPP Suite could be easier to implement and it is slow with the web installer. However, it depends on the internet speed.

What's my experience with pricing, setup cost, and licensing?

There are licenses to use this solution and we are on a three-year license.

What other advice do I have?

I would recommend this solution to others. The solution is highly scalable and we are using it in two companies and it works very well. You have control of what you want to be done or applied within your multiple sites.

I rate Sophos EPP Suite a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Administrator at Xavier University
Real User
Top 20
The solution effectively addresses posing malware threats
Pros and Cons
  • "We were concerned about the threat posed by malware. The product's effectiveness in addressing this threat and capturing it within the network has been quite helpful."
  • "The product's resource utilization is a concern, especially regarding memory usage on systems with older specifications such as lower memory and less powerful processors."

What is our primary use case?

We use the solution for endpoint security to protect critical positions within our organization. This involves securing connectivity and network access for these positions. Due to the pandemic, we had to limit on-site operations, but now we plan to extend this security to other users as well, including normal users. This expansion will include firewall protection for endpoints to ensure comprehensive network security.

What is most valuable?

We were concerned about the threat posed by malware. The product's effectiveness in addressing this threat and capturing it within the network has been quite helpful.

What needs improvement?

The product's resource utilization is a concern, especially regarding memory usage on systems with older specifications such as lower memory and less powerful processors. Installing the product on these systems can lead to slowdowns due to resource consumption. If the product's resource demands can be reduced, it would greatly improve the user experience, especially for end users with less powerful hardware. 

For how long have I used the solution?

I have worked with Sophos EPP Suite for almost five years.

What do I think about the stability of the solution?

I would rate the stability eight out of ten. 

What do I think about the scalability of the solution?

There are no issues with scalability, so I will rate it an eight out of ten.

How are customer service and support?

We seek support for the product through a local vendor who in turn contacts Sophos.

Which solution did I use previously and why did I switch?

Sophos is quite cost-effective for our organization’s needs. It also has local support and that is why we use it, compared to other software like Cisco. 

How was the initial setup?

The initial setup is straightforward. 

What about the implementation team?

While currently, we don’t need assistance, in the future, we might require assistance from integrators or other solution providers due to the increasing complexity of our organization. As we move towards face-to-face setups, additional requirements might arise.

What's my experience with pricing, setup cost, and licensing?

I would rate the price a seven out of ten, for its cost-effectiveness.

What other advice do I have?

I would rate the product an eight out of ten, overall. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Sophos EPP Suite
November 2024
Learn what your peers think about Sophos EPP Suite. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,168 professionals have used our research since 2012.
IT Administrator at JNCI
Real User
Top 5
Useful for managing business operations and enabling efficient port forwarding
Pros and Cons
  • "Sophos EPP Suite stands out with its user-friendly dashboard and strong web filtering features for enhanced online security."
  • "In terms of improvement, the main challenge is setting up VPN connections."

What is our primary use case?

I mainly use this software for managing my business operations and enabling efficient port forwarding to make my applications accessible on the Internet. It helps me handle my portfolio needs and occasionally aids in device management for monitoring network traffic.

What is most valuable?

Sophos EPP Suite stands out with its user-friendly dashboard and strong web filtering features for enhanced online security.

What needs improvement?

In terms of improvement, the main challenge is setting up VPN connections. I have tried online resources and even turned to Kubernetes for help, but the primary issue I face is the complexity of creating VPN connections, and I'm seeking ways to make this process easier. Additionally, I have also faced difficulties with web filtering. In future Sophos releases, I would like to see simplified processes. For example, make port forwarding setup take just two or three clicks, streamline web filtering to two or three steps, and ease the separation of PCs from mobile devices within five clicks. The aim is to make these tasks more user-friendly and less time-consuming.

For how long have I used the solution?

I have been working with Sophos EPP Suite for a few years.

What do I think about the stability of the solution?

It is a stable solution. I would give it an eight out of ten for stability.

What do I think about the scalability of the solution?

In my personal usage, I have set up Sophos EPP Suite for two scenarios. The first has over 50 users, and the second, in a hospital, has fewer than 60 users. The second deployment is still in the testing phase, with around 15 active machines on the network currently.

How are customer service and support?

I usually turn to internet searches and Sophos documentation from their website for help when I face issues or have specific needs, so I haven't needed to contact Sophos technical support directly.

Which solution did I use previously and why did I switch?

I have experience with SonicWall. I used it about twelve years ago.

How was the initial setup?

The initial deployment is quite easy and it takes less than an hour to deploy the solution. Setting up the basic installation and getting internet access is straightforward. However, complexity arises when trying to apply specific rules to the system, which can be a real challenge. I'm not currently handling maintenance for this product in the client's environment. In the past, I attempted to do so by trying to renew licenses for two devices, but the response was negative. I'm considering trying again and hoping for a better outcome in the future.

What's my experience with pricing, setup cost, and licensing?

I find the pricing of the product to vary in different ranges. While it is not overly expensive, it can be a significant cost from the client's perspective, which makes me cautious about spending the money. I would rate it as a seven out of ten in terms of affordability.

What other advice do I have?

I would definitely recommend Sophos EPP Suite to others. Overall, I would rate it as an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Security Engineer at Mavisco Resources Sdn Bhd
Reseller
Top 5Leaderboard
The solution is scalable and easy to deploy, but it is resource-intensive, and it is not easy to reach the support engineers
Pros and Cons
  • "The solution is useful for security purposes."
  • "The encryption features are not as good as McAfee's."

What is most valuable?

The solution is useful for security purposes. It can also be used for minor web filtering. It has very minor DLP features.

What needs improvement?

The encryption features are not as good as McAfee's. Sophos can only do the entire encryption of a hard disk, whereas McAfee can do file encryption, too. The product should introduce file encryption features. McAfee provides a key for encryption. We can still decrypt the file using the key if the encryption is not connected to the server. Sophos could provide such features.

For how long have I used the solution?

I have been using the solution for almost two years.

What do I think about the scalability of the solution?

The tool’s scalability is good. It supports both Windows and Mac versions. However, it consumes more resources for the Windows system.

How are customer service and support?

Whenever we call, we can’t reach the principal support engineer. It takes some time to reach the engineer. Maybe this is due to a lack of resources. When we call McAfee’s support, we talk to the engineer immediately.

How was the initial setup?

The initial setup is quite straightforward. DLP configuration is also quite straightforward.

What about the implementation team?

To deploy the tool, we can’t push it from the console or cloud. We must install it manually or push it using Microsoft SCCM or other third-party tools. Then, we must configure accordingly and filter whatever is necessary.

What other advice do I have?

If a user wants a less intensive solution that doesn’t focus a lot on DLPs and encryption, they can choose Sophos EPP Suite. If they need a quick solution for DLP, McAfee is the best choice. People who want to use the product must have at least 8 GB RAM. It is a resource-intensive tool. We should be careful with legacy systems. We cannot use older versions of the operating systems. Overall, I rate the product a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Pre-sales manager at National Information Technology Company
Real User
Top 20
Easy to deploy with good visibility and excellent AI capabilities
Pros and Cons
  • "It's easy to deploy."
  • "It would be ideal if the price could be lowered a little bit."

What is our primary use case?

It's an antivirus that can protect users and servers. It protects you from malware, from exploits, from viruses. 

What is most valuable?

It's like any other antivirus solution, however, it's an advanced one. It has AI, Artificial Intelligence. It's lightweight, it doesn't affect your PC or your server, so it's something good to have. It's a must to have in this era. It's something very important to have for your users or even for your home, although they do offer Sophos Home for home. The normal one is for the business.

It works great. 

It's easy to deploy.

The product gives you a full picture of what's happening on your endpoint, on your PC, or your server. You can trace where the virus came from, you can put rules in place, et cetera. You have full control.

The solution is stable.

The scalability is great.

We have found the technical support to be quite helpful.

What needs improvement?

There are no missing features. We're fine with its capabilities.

It would be ideal if the price could be lowered a little bit.

For how long have I used the solution?

I've been using the solution for eight years.

What do I think about the stability of the solution?

We've found the product to be quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The solution is easy to scale. If a company needs to expand it, it can do so.

As a partner, currently, we have about 30 customers using the solution. It all depends on the partners in my region. I'm in Kuwait. Every time you have to deploy, the customer would need to get three quotations, and then they choose the better price. 

How are customer service and support?

Technical support is great. We have no complaints. 

How was the initial setup?

The initial setup is easy. it takes about ten minutes to deploy. It's very fast and easy.

One person is enough in terms of the amount of personnel you need for implementation. However, if you have a large environment, you might require more assistance. For example, if you have hundreds of computers, you'll want more help. Likely you would need three for an enterprise setup and one for an SMB.

What about the implementation team?

As an integrator, we can implement the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

Every organization, including Sophos or Microsoft, has its own pricing scheme. For Sophos, they have discounts for partners. That said, when looking at other markets, there are places they could reduce costs a bit. Mostly, the price is affordable, yet having more discounts will definitely bring more customers.

Customers must pay a yearly licensing fee. You can go monthly, however, it's cheaper to choose a yearly payment option. All of our customers go for annual licensing, not monthly.  

What other advice do I have?

As a customer, you can choose whether to go on cloud or on-premise. We prefer to be on the cloud as it has better features now.

We are a partner and integrator.

I'd rate the solution to other companies. We recommend it to clients all of the time.

I would rate the solution at a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1265688 - PeerSpot reviewer
Manager of Information Security at a healthcare company with 1,001-5,000 employees
Real User
Good DLP capability, easy to set up, and the technical support is responsive
Pros and Cons
  • "The most valuable feature is data loss prevention."
  • "If we could bypass the first couple of levels of support when we have a problem then it would be easier and quicker when we need an issue resolved."

What is our primary use case?

We use EPP Suite for a lot of things including DLP, EDR, device management, and application control.

What is most valuable?

The most valuable feature is data loss prevention.

The rollback feature that SentinelOne has would be a great addition to Sophos.

What needs improvement?

If we could bypass the first couple of levels of support when we have a problem then it would be easier and quicker when we need an issue resolved.

For how long have I used the solution?

I have been using the Sophos EPP Suite for about six months.

What do I think about the stability of the solution?

This product has been very stable and we haven't had any issues.

What do I think about the scalability of the solution?

We have been scaling its use to other parts of the organization and so far, that experience has gone fairly well. We have about 700 people using it at this point. The users include administrations, first-level users, who are reviewers, and the support team. The security team uses it for reporting purposes.

How are customer service and technical support?

Technical support is very responsive and also very timely in their responses. It does take time to get through the first, second, and third-level calls, but for the most part, they are timely.

Which solution did I use previously and why did I switch?

This is our first EDR product.

How was the initial setup?

The initial setup is very simple.

What about the implementation team?

Our in-house team deployed it. We did have a conversation with Sophos on how to get it deployed and testing it in our environment.

What's my experience with pricing, setup cost, and licensing?

We purchased a three-year license, which gave us a large discount.

Which other solutions did I evaluate?

I have seen CarbonBlack and McAfee, although I have not worked with them enough to know the differences.

What other advice do I have?

My advice for anybody who is implementing EPP Suite is to work with their integration team to learn the ins and outs of the product. They have got to spend a lot of time planning the process with Sophos, and Sophos has a team in place to help with that.

Overall, I would say that it is a good endpoint solution. I think that we're using every feature that they have. That said, I'm sure that there are some things that I'm missing.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Bien A.Vitorillo - PeerSpot reviewer
IT Manager at Atlas Fertilizer Corporation
Real User
Top 5Leaderboard
Reliable platform with good features for online accessibility
Pros and Cons
  • "It is a scalable platform."
  • "Sophos EPP Suite's support services need improvement."

What is our primary use case?

We use Sophos EPP Suite as an antivirus software for our computers.

What is most valuable?

The platform's most valuable features are online accessibility and mobile device protection.

What needs improvement?

Sophos EPP Suite's support services need improvement. They take a long time to reply to queries every time.

For how long have I used the solution?

We have been using Sophos EPP Suite for five years.

What do I think about the stability of the solution?

We never encounter system downtime. I rate Sophos EPP Suite's stability a ten out of ten.

What do I think about the scalability of the solution?

It is a scalable platform. I rate its scalability a nine out of ten.

Which solution did I use previously and why did I switch?

We are using NOD32 as well. In comparison, Sophos EPP Suite is better in terms of accessibility. We can manage all the devices from anywhere. It also integrates well with Sophos Firewall.

How was the initial setup?

The initial setup is easy. It took around two weeks to deploy 100 computers.

What's my experience with pricing, setup cost, and licensing?

The platform is expensive but worth it. There are other more costly solutions. I rate its pricing a five out of ten.

What other advice do I have?

If you are looking for a reliable endpoint platform, I recommend Sophos EPP Suite. I rate it a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Osman Nayan - PeerSpot reviewer
IP/DDOS Senior Engineer at Türk Telekom International
Real User
Top 5
Scalable and easy-to-understand solution
Pros and Cons
  • "The solution is easy to set up."
  • "The solution could be more stable."

What is our primary use case?

I use the solution to reach the company's VPN site and check for security insights.

What is most valuable?

The solution is easy to use and understand.

What needs improvement?

The solution could be more stable.

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the scalability of the solution?

It is a scalable solution. We have 100 executives using it in our company. Also, we might plan to increase the usage.

How was the initial setup?

The solution is easy to set up and takes ten minutes to complete. It requires five to six executives for deployment and maintenance.

What other advice do I have?

I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Sophos EPP Suite Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Sophos EPP Suite Report and get advice and tips from experienced pros sharing their opinions.