Sophos EPP Suite Reviews

We use Sophos EPP Suite as an antivirus software for our computers.

The platform's most valuable features are online accessibility and mobile device protection.

Sophos EPP Suite's support services need improvement. They take a long time to reply to queries every time.

We have been using Sophos EPP Suite for five years.

We never encounter system downtime. I rate Sophos EPP Suite's stability a ten out of ten.

It is a scalable platform. I rate its scalability a nine out of ten.

We are using NOD32 as well. In comparison, Sophos EPP Suite is better in terms of accessibility. We can manage all the devices from anywhere. It also integrates well with Sophos Firewall.

The initial setup is easy. It took around two weeks to deploy 100 computers.

The platform is expensive but worth it. There are other more costly solutions. I rate its pricing a five out of ten.

If you are looking for a reliable endpoint platform, I recommend Sophos EPP Suite. I rate it a nine out of ten.

The main use case of this solution is for endpoint and crypto protection as well as protection against threats like ransomware and zero-day attacks. I'm a senior system administrator.

The solution has helped us by preventing attacks. 

We can control the application usage of users from the endpoint because for users not under the firewall, particularly those working from home, we have good control and can implement policies and on-the-web control as well as the other file sharing applications. We can also have policies for external device connections and read-write access. They are great functionalities. When there is malicious code or malicious attachments on emails, Sophos is very good at blocking those attacks. 

I'd like to see some kind of delegated administration privileges for large organizations and differential permissions for admins. We've had some issues with Macs accessing parts of the website and it was difficult to tackle the situation because the support was not able to adequately solve the problem. They gave us workarounds rather than providing a properly tested solution. The customer support is a little slow and could be improved.

I've been using this solution for four years. 

This is a stable product. 

The scalability is reasonable. If the company grows we'd be likely to add more endpoints with the increase in usage.

The Sophos customer support needs to be improved. 

Neutral

The previous solution we used didn't provide ransomware protection. In comparison to Sophos, it was difficult to deploy, scale, and manage. It was completely in-house including the server and it became a nightmare to manage the systems and the notes.

The initial setup was pretty straightforward because we deployed in-house through the MSI. We had two engineers who carried out the implementation. We have a presence in several countries. Deployment in our main office in Dubai took two days. The remainder of the setup took a week because of the different time zones which required some management along with the technical aspect.

The ROI comes from the functionalities. If you have multiple functionalities along with endpoint protection, you get ROI.

We're paying about $US 8,250 annually for 190 endpoints. Technical support is included in the license. The price has gone up significantly so it's relatively expensive. 

The other solution we evaluated was Trend Micro. 

It's important to plan the organization level access and permissions, make sure they're clear and create the policy accordingly. Talk to the stakeholders and get it approved. Otherwise, users might complain that it's not working. 

I rate this solution seven out of 10. 

We primarily use it for endpoint protection. 

The anti-ransomware engine and the crypto-guard capability are most valuable. 

DeepGuard and CryptoGuard, those engines, basically shield against encryption attempts. They detect and block suspicious behavior before your files get locked.

The network isolation feature is brilliant. Sophos firewalls work seamlessly with the endpoint suite. If a threat pops up anywhere on the network, the firewalls and endpoints communicate instantly, allowing us to isolate the infected device and stop it from spreading.

The solution needs to perform better or update its anti-ransomware and anti-malware engines to keep up with the latest hacking techniques.

So, I would like to see a better update on the anti-malware engine.

I have been using it for three years now. 

It is a stable solution. I would rate the stability a ten out of ten. 

It is very scalable. I would rate the scalability a nine out of ten. 

My clients are a mix of small, medium, or enterprise businesses.

There is room for improvement in the support. More easily available contact numbers would be good.

Positive

I would rate the initial setup experience a nine out of ten, with ten being very easy.

The deployment time depends on your environment. For a full site, it will take eight hours using Group Policy Objects (GPOs) to push it through as long as all machines are on the network simultaneously. Otherwise, it'll take longer.

The pricing is reasonable. The license cost depends on the number of employees you cover.

I would suggest opting for a fully cloud environment, as it's a cloud-based infrastructure.

Overall, I would rate the solution an eight out of ten.

Sophos EPP Suite is used for endpoint security.

The most valuable features of Sophos EPP Suite are the detection capability, machine learning, ransomware protection, and live response.

Sophos EPP Suite could improve by decreasing the number of resources it uses. There are other solutions that use one-fifth of the resources.

I have been using Sophos EPP Suite for approximately two years.

Sophos EPP Suite is a stable solution.

I rate the stability of Sophos EPP Suite a four out of five.

We have approximately 25,000 users using this solution in my company.

The support from Sophos EPP Suite is very good. They handle any ticket we have had with professionalism. 

I rate the support from Sophos EPP Suite a five out of five.

Positive

I previously used Trend Micro. Sophos EPP Suite is better because it is a single platform for managing. For example, you can manage your endpoints and access.

The initial setup of Sophos EPP Suite is done by creating an account with Sophos. Then we download and install it into the Windows platform or a network platform. It is an easy installation but it takes a long time.

We did the implementation of Sophos EPP Suite with our team of 20 engineers.

I rate the price of Sophos EPP Suite a four out of five.

I rate Sophos EPP Suite a nine out of ten.

We use EPP Suite for a lot of things including DLP, EDR, device management, and application control.

The most valuable feature is data loss prevention.

The rollback feature that SentinelOne has would be a great addition to Sophos.

If we could bypass the first couple of levels of support when we have a problem then it would be easier and quicker when we need an issue resolved.

I have been using the Sophos EPP Suite for about six months.

This product has been very stable and we haven't had any issues.

We have been scaling its use to other parts of the organization and so far, that experience has gone fairly well. We have about 700 people using it at this point. The users include administrations, first-level users, who are reviewers, and the support team. The security team uses it for reporting purposes.

Technical support is very responsive and also very timely in their responses. It does take time to get through the first, second, and third-level calls, but for the most part, they are timely.

This is our first EDR product.

The initial setup is very simple.

Our in-house team deployed it. We did have a conversation with Sophos on how to get it deployed and testing it in our environment.

We purchased a three-year license, which gave us a large discount.

I have seen CarbonBlack and McAfee, although I have not worked with them enough to know the differences.

My advice for anybody who is implementing EPP Suite is to work with their integration team to learn the ins and outs of the product. They have got to spend a lot of time planning the process with Sophos, and Sophos has a team in place to help with that.

Overall, I would say that it is a good endpoint solution. I think that we're using every feature that they have. That said, I'm sure that there are some things that I'm missing.

I would rate this solution a nine out of ten.

I use Sophos EPP Suite to detect and remove malware on my computer. I'm not even aware that there's malware, but when I check the logs, I see a lot of vulnerabilities and unwanted sites. Sophos EPP Suite is software that blocks unwanted sites and vulnerabilities by itself.

What I like best about Sophos EPP Suite is that it's a good product. What's nice about it is that after I installed it on my computer, the tool detects and eliminates most of the problems, malware, and vulnerabilities. It works very well and is very efficient because it doesn't use up many resources from my computer.

For me, Sophos EPP Suite is the best security and antivirus solution. In terms of its endpoint capabilities, I'm unable to comment on other Sophos security devices, but it seems Sophos EPP Suite has a next-generation firewall feature, though I didn't use it, and it may not be comparable to other next-generation firewalls. My current firewall is a next-generation firewall from Fortinet, and it's the best firewall for me in terms of cost and security, but for endpoint protection, I use Sophos EPP Suite, and it has the best security for my device. The tool is also good for organizations. It's the best tool.

One area for improvement in Sophos EPP Suite is the support response time, particularly of the management team. It could be faster because I only got a response from the manager after a few days. If you open a case directly from the website, the response from the technical support agent may have been faster. I didn't open the request from the website, so that could be the reason why the response time took longer.

I've been using Sophos EPP Suite for two years.

Sophos EPP Suite is a stable tool. It's been two years since I started using it, and I didn't experience any issues with it.

Sophos EPP Suite is a scalable tool, but it would depend on the license you have. You need to increase your license to scale Sophos EPP Suite.

The Sophos EPP Suite technical support I received was good. It wasn't excellent because you get a reply from support after a few days, so it could be faster. How fast the response is would depend on the case urgency, but in terms of support, Cisco gives the best support in general because the team responds to you immediately.

Setting up Sophos EPP Suite was a straightforward process because it was just a matter of clicks. It's simple to deploy because you can do it via email. You can send and deploy Sophos EPP Suite via email, and you can even send it through other options via links. You have a lot of options available to deploy the agent on all computers. If you have AD, you can check that everything works.

Sophos EPP Suite is easy to deploy even for a customer or even if a user has basic computer security. If you can install basic software on your computer, then you can also install the Sophos EPP Suite agent.

For me, the initial setup for the tool isn't complicated, but in terms of software compatibility, there could be some issues, especially if your operating system is old, for example, your device is on Windows XP, so Sophos EPP Suite may not be compatible.

Every software needs an updated operating system for compatibility and easy installation. You may need to update your operating system to the latest version to meet Sophos EPP Suite specifications, and you'll probably need the help of your IT or IT security team. If the tool is compatible with your current operating system, then it can be easily deployed. It can be easily deployed from Central.

When Sophos EPP Suite was set up in the company, I was an integrator, and it was a good experience for me.

My company has a yearly license agreement with Sophos EPP Suite.

An antivirus and endpoint security solution I use is Sophos EPP Suite. I use it for personal purposes, and I'm using the latest version because it's cloud-based, so it self-updates.

I deployed Sophos EPP Suite for twenty-five users, but overall, my company deployed the tool for about one hundred users.

The number of staff required for the deployment and maintenance of Sophos EPP Suite depends on the company, the scale of the organization, and the project. You may need one or two experts to guide general IT staff, or you can use one expert with the skill of upgrading the operating system when needed and deploying the Sophos EPP Suite agent. If you have an expert in the company who can manage Sophos Central, then that person would be enough for deploying and maintaining the tool.

I would recommend Sophos EPP Suite to others who want to start using it because it's the best product.

I'm giving Sophos EPP Suite a score of nine because it's a good tool for me.

We use the product to protect our endpoints, including PCs, laptops, and servers, from threats like malware, viruses, and grayware. It is a smart and well-integrated solution. 

The most valuable aspect of the product is stability, particularly when properly sized for endpoint use.

There could be more integration included in Sophos EPP Suite.

I rate the platform's stability a ten out of ten.

We have ten companies as our customers for Sophos EPP Suite. It is a scalable platform.

The technical team is very smart, intelligent, and helpful.

I followed the step-by-step on cloud implementation process mentioned in their technical documentation.

We've explored various vendors like Sophos and Kaspersky, among others, to meet our security needs.

Our experience with Sophos has been notable; it's database-driven and efficiently integrates to inspect and protect us against biases, malware, and attacks. It is a good solution for smaller companies. One key feature is the seamless integration between Sophos EPP Suite and the firewall. When a compromised host is identified, this information is swiftly relayed to the firewall, enabling proactive protection for other endpoints and machines across our network.

I rate Sophos EPP Suite a ten out of ten. It is a useful tool in terms of availability. We can renew or buy new licenses within a minute.

I use the solution to reach the company's VPN site and check for security insights.

The solution is easy to use and understand.

The solution could be more stable.

I have been using the solution for one year.

It is a scalable solution. We have 100 executives using it in our company. Also, we might plan to increase the usage.

The solution is easy to set up and takes ten minutes to complete. It requires five to six executives for deployment and maintenance.

I rate the solution a ten out of ten.