Sophos EPP Suite Reviews

We use the solution for endpoint security to protect critical positions within our organization. This involves securing connectivity and network access for these positions. Due to the pandemic, we had to limit on-site operations, but now we plan to extend this security to other users as well, including normal users. This expansion will include firewall protection for endpoints to ensure comprehensive network security.

We were concerned about the threat posed by malware. The product's effectiveness in addressing this threat and capturing it within the network has been quite helpful.

The product's resource utilization is a concern, especially regarding memory usage on systems with older specifications such as lower memory and less powerful processors. Installing the product on these systems can lead to slowdowns due to resource consumption. If the product's resource demands can be reduced, it would greatly improve the user experience, especially for end users with less powerful hardware. 

I have worked with Sophos EPP Suite for almost five years.

I would rate the stability eight out of ten. 

There are no issues with scalability, so I will rate it an eight out of ten.

We seek support for the product through a local vendor who in turn contacts Sophos.

Sophos is quite cost-effective for our organization’s needs. It also has local support and that is why we use it, compared to other software like Cisco. 

The initial setup is straightforward. 

While currently, we don’t need assistance, in the future, we might require assistance from integrators or other solution providers due to the increasing complexity of our organization. As we move towards face-to-face setups, additional requirements might arise.

I would rate the price a seven out of ten, for its cost-effectiveness.

I would rate the product an eight out of ten, overall. 

We use Sophos EPP Suite as an antivirus software for our computers.

The platform's most valuable features are online accessibility and mobile device protection.

Sophos EPP Suite's support services need improvement. They take a long time to reply to queries every time.

We have been using Sophos EPP Suite for five years.

We never encounter system downtime. I rate Sophos EPP Suite's stability a ten out of ten.

It is a scalable platform. I rate its scalability a nine out of ten.

We are using NOD32 as well. In comparison, Sophos EPP Suite is better in terms of accessibility. We can manage all the devices from anywhere. It also integrates well with Sophos Firewall.

The initial setup is easy. It took around two weeks to deploy 100 computers.

The platform is expensive but worth it. There are other more costly solutions. I rate its pricing a five out of ten.

If you are looking for a reliable endpoint platform, I recommend Sophos EPP Suite. I rate it a nine out of ten.

Sophos EPP Suite can be deployed on the cloud and on-premise.

I am using Sophos EPP Suite for security.

The most valuable features of Sophos EPP Suite are the synchronized threat and ransomware protection.

We have to use additional third-party solutions to fill the gaps in the capabilities of Sophos EPP Suite, such as using a mobility scanner. It would be helpful to add this feature.

The synchronization security should be improved or optimizing the use of the Sophos XGS firewall and endpoints. It's unnecessary to activate both web filters in this scenario. More integrated intelligence added to all of the solutions would beneficial.

I have been using Sophos EPP Suite for approximately five years.

The solution is stable.

Sophos EPP Suite is a scalable solution.

We have over 50 Companies, with 30 to 300 Users, that use EPP. About 10 engineers can manage it.

My customers are small and medium-sized.

I rate the scalability of Sophos EPP Suite a seven out of ten.

The support from Sophos EPP Suite is poor. Their support is difficult to get a hold of and takes a long time. The support has been the same for years without improvement.

I rate the support from Sophos EPP Suite a four out of ten.

Neutral

The initial setup of Sophos EPP Suite is of a medium range of difficulty. It took us four days to complete the implementation.

For optimal integration across all layers, it's important to install and configure all solutions appropriately.

We use two people to implement this solution for our customers.

The price of Sophos EPP Suite is reasonable.

have some good presales consultants in Switzerland.

I rate Sophos EPP Suite a seven out of ten.

The main use case of this solution is for endpoint and crypto protection as well as protection against threats like ransomware and zero-day attacks. I'm a senior system administrator.

The solution has helped us by preventing attacks. 

We can control the application usage of users from the endpoint because for users not under the firewall, particularly those working from home, we have good control and can implement policies and on-the-web control as well as the other file sharing applications. We can also have policies for external device connections and read-write access. They are great functionalities. When there is malicious code or malicious attachments on emails, Sophos is very good at blocking those attacks. 

I'd like to see some kind of delegated administration privileges for large organizations and differential permissions for admins. We've had some issues with Macs accessing parts of the website and it was difficult to tackle the situation because the support was not able to adequately solve the problem. They gave us workarounds rather than providing a properly tested solution. The customer support is a little slow and could be improved.

I've been using this solution for four years. 

This is a stable product. 

The scalability is reasonable. If the company grows we'd be likely to add more endpoints with the increase in usage.

The Sophos customer support needs to be improved. 

Neutral

The previous solution we used didn't provide ransomware protection. In comparison to Sophos, it was difficult to deploy, scale, and manage. It was completely in-house including the server and it became a nightmare to manage the systems and the notes.

The initial setup was pretty straightforward because we deployed in-house through the MSI. We had two engineers who carried out the implementation. We have a presence in several countries. Deployment in our main office in Dubai took two days. The remainder of the setup took a week because of the different time zones which required some management along with the technical aspect.

The ROI comes from the functionalities. If you have multiple functionalities along with endpoint protection, you get ROI.

We're paying about $US 8,250 annually for 190 endpoints. Technical support is included in the license. The price has gone up significantly so it's relatively expensive. 

The other solution we evaluated was Trend Micro. 

It's important to plan the organization level access and permissions, make sure they're clear and create the policy accordingly. Talk to the stakeholders and get it approved. Otherwise, users might complain that it's not working. 

I rate this solution seven out of 10. 

We primarily use it for endpoint protection. 

The anti-ransomware engine and the crypto-guard capability are most valuable. 

DeepGuard and CryptoGuard, those engines, basically shield against encryption attempts. They detect and block suspicious behavior before your files get locked.

The network isolation feature is brilliant. Sophos firewalls work seamlessly with the endpoint suite. If a threat pops up anywhere on the network, the firewalls and endpoints communicate instantly, allowing us to isolate the infected device and stop it from spreading.

The solution needs to perform better or update its anti-ransomware and anti-malware engines to keep up with the latest hacking techniques.

So, I would like to see a better update on the anti-malware engine.

I have been using it for three years now. 

It is a stable solution. I would rate the stability a ten out of ten. 

It is very scalable. I would rate the scalability a nine out of ten. 

My clients are a mix of small, medium, or enterprise businesses.

There is room for improvement in the support. More easily available contact numbers would be good.

Positive

I would rate the initial setup experience a nine out of ten, with ten being very easy.

The deployment time depends on your environment. For a full site, it will take eight hours using Group Policy Objects (GPOs) to push it through as long as all machines are on the network simultaneously. Otherwise, it'll take longer.

The pricing is reasonable. The license cost depends on the number of employees you cover.

I would suggest opting for a fully cloud environment, as it's a cloud-based infrastructure.

Overall, I would rate the solution an eight out of ten.

Sophos EPP Suite is used for endpoint security.

The most valuable features of Sophos EPP Suite are the detection capability, machine learning, ransomware protection, and live response.

Sophos EPP Suite could improve by decreasing the number of resources it uses. There are other solutions that use one-fifth of the resources.

I have been using Sophos EPP Suite for approximately two years.

Sophos EPP Suite is a stable solution.

I rate the stability of Sophos EPP Suite a four out of five.

We have approximately 25,000 users using this solution in my company.

The support from Sophos EPP Suite is very good. They handle any ticket we have had with professionalism. 

I rate the support from Sophos EPP Suite a five out of five.

Positive

I previously used Trend Micro. Sophos EPP Suite is better because it is a single platform for managing. For example, you can manage your endpoints and access.

The initial setup of Sophos EPP Suite is done by creating an account with Sophos. Then we download and install it into the Windows platform or a network platform. It is an easy installation but it takes a long time.

We did the implementation of Sophos EPP Suite with our team of 20 engineers.

I rate the price of Sophos EPP Suite a four out of five.

I rate Sophos EPP Suite a nine out of ten.

We use EPP Suite for a lot of things including DLP, EDR, device management, and application control.

The most valuable feature is data loss prevention.

The rollback feature that SentinelOne has would be a great addition to Sophos.

If we could bypass the first couple of levels of support when we have a problem then it would be easier and quicker when we need an issue resolved.

I have been using the Sophos EPP Suite for about six months.

This product has been very stable and we haven't had any issues.

We have been scaling its use to other parts of the organization and so far, that experience has gone fairly well. We have about 700 people using it at this point. The users include administrations, first-level users, who are reviewers, and the support team. The security team uses it for reporting purposes.

Technical support is very responsive and also very timely in their responses. It does take time to get through the first, second, and third-level calls, but for the most part, they are timely.

This is our first EDR product.

The initial setup is very simple.

Our in-house team deployed it. We did have a conversation with Sophos on how to get it deployed and testing it in our environment.

We purchased a three-year license, which gave us a large discount.

I have seen CarbonBlack and McAfee, although I have not worked with them enough to know the differences.

My advice for anybody who is implementing EPP Suite is to work with their integration team to learn the ins and outs of the product. They have got to spend a lot of time planning the process with Sophos, and Sophos has a team in place to help with that.

Overall, I would say that it is a good endpoint solution. I think that we're using every feature that they have. That said, I'm sure that there are some things that I'm missing.

I would rate this solution a nine out of ten.

The solution is useful for security purposes. It can also be used for minor web filtering. It has very minor DLP features.

The encryption features are not as good as McAfee's. Sophos can only do the entire encryption of a hard disk, whereas McAfee can do file encryption, too. The product should introduce file encryption features. McAfee provides a key for encryption. We can still decrypt the file using the key if the encryption is not connected to the server. Sophos could provide such features.

I have been using the solution for almost two years.

The tool’s scalability is good. It supports both Windows and Mac versions. However, it consumes more resources for the Windows system.

Whenever we call, we can’t reach the principal support engineer. It takes some time to reach the engineer. Maybe this is due to a lack of resources. When we call McAfee’s support, we talk to the engineer immediately.

The initial setup is quite straightforward. DLP configuration is also quite straightforward.

To deploy the tool, we can’t push it from the console or cloud. We must install it manually or push it using Microsoft SCCM or other third-party tools. Then, we must configure accordingly and filter whatever is necessary.

If a user wants a less intensive solution that doesn’t focus a lot on DLPs and encryption, they can choose Sophos EPP Suite. If they need a quick solution for DLP, McAfee is the best choice. People who want to use the product must have at least 8 GB RAM. It is a resource-intensive tool. We should be careful with legacy systems. We cannot use older versions of the operating systems. Overall, I rate the product a seven out of ten.