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Osman Nayan - PeerSpot reviewer
IP/DDOS Senior Engineer at Türk Telekom International
Real User
Top 5
Scalable and easy-to-understand solution
Pros and Cons
  • "The solution is easy to set up."
  • "The solution could be more stable."

What is our primary use case?

I use the solution to reach the company's VPN site and check for security insights.

What is most valuable?

The solution is easy to use and understand.

What needs improvement?

The solution could be more stable.

For how long have I used the solution?

I have been using the solution for one year.

Buyer's Guide
Sophos EPP Suite
March 2025
Learn what your peers think about Sophos EPP Suite. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It is a scalable solution. We have 100 executives using it in our company. Also, we might plan to increase the usage.

How was the initial setup?

The solution is easy to set up and takes ten minutes to complete. It requires five to six executives for deployment and maintenance.

What other advice do I have?

I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Khalid-Mehmood - PeerSpot reviewer
Program Architect - Service Quality at Afiniti.com
Real User
An endpoint protection solution that demands significant resources to operate
Pros and Cons
  • "We bought it because it was cost-effective."
  • "Sophos EPP Suite demands significant resources just to operate. For example, it takes up more than 50% of the resources on our laptop to run it. So, even if we buy a laptop i7 and use 50% resources for Sophos, it will cost us more because every computer needs energy. I don't know why or what the exact problem is."

What is our primary use case?

Sophos EPP Suite is deployed on our laptops and servers for antivirus protection. We also use it for deploying patches to the endpoint devices. We are also using it as our asset management tool to see how many laptops we have, their names, and their locations.

What is most valuable?

We bought it because it was cost-effective.

What needs improvement?

Sophos EPP Suite demands significant resources just to operate. For example, it takes up more than 50% of the resources on our laptop to run it. So, even if we buy a laptop i7 and use 50% resources for Sophos, it will cost us more because every computer needs energy. I don't know why or what the exact problem is.

For how long have I used the solution?

I have been using Sophos EPP Suite for about one year.

What do I think about the stability of the solution?

Sophos EPP Suite is relatively stable, but it uses a lot of resources.

What do I think about the scalability of the solution?

Sophos EPP Suite is a scalable product. We have about 2,000 users in our organization.

How was the initial setup?

The initial setup is straightforward, but it takes about a week or two to deploy it and not more than that.

What about the implementation team?

We implemented this solution ourselves.

What's my experience with pricing, setup cost, and licensing?

Sophos EPP Suite is cost-effective. We bought it because it costs less than other solutions we like—for example, Trend Micro and Panda Antivirus.

What other advice do I have?

I wouldn't recommend this product to potential users.

On a scale from one to ten, I would give Sophos EPP Suite a four.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Sophos EPP Suite
March 2025
Learn what your peers think about Sophos EPP Suite. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.
IT Administrator at Xavier University
Real User
Top 20
Good central management of the anti-virus with very good stability
Pros and Cons
  • "The central management of the anti-virus features for our end user is a very valuable aspect of the solutions."
  • "The management console need improvement."

What is our primary use case?

We primarily use the solution on our endpoints for end-user security. We are planning to move to their new product, the XG.

What is most valuable?

The central management of the anti-virus features for our end user is a very valuable aspect of the solutions. 

We find it very good as a product. 

What needs improvement?

In the future, we're looking forward to having a new synchronization firewall on the endpoint.

The management console need improvement. 

I'd address the deployment side. If we could upgrade the deployment side to hand it off to the end-user, it would make it easier, as our campuses are far apart.

We'd appreciate if the solution could offer us assistance with a later deployment.

For how long have I used the solution?

I've been using the solution for three or four years.

What do I think about the stability of the solution?

The stability is good. Everything is working fine at the moment.

What do I think about the scalability of the solution?

The scalability is good. Our subscriptions are around 1500, and we have 600 to 700 users deployed. We don't plan to expand on-premises usage and will be moving to the cloud.

How are customer service and technical support?

I was in touch with technical support last week, with the Phillippine country manager in Venado. So far, their assistance has been very helpful.

Which solution did I use previously and why did I switch?

We previously used Trend Micro. We replaced it with Sophos. Trend Micro just didn't work for us. There were issues with the management file.

How was the initial setup?

From our initial reporting, the system wasn't difficult to install. We didn't face any complexity or have any problems.

We need about four people for maintenance and deployment because we have different campuses.

What other advice do I have?

We're looking forward to moving to the cloud and replacing our existing firewall when we move to Sophos XG.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Gerard Wolters - PeerSpot reviewer
ICT manager at Oosterhof Holman
Real User
Top 5Leaderboard
An all-in-one suite of tools that can makes our infrastructure more secure
Pros and Cons
  • "So easy to deploy and use that you really don't even need their technical support."
  • "Configuring notifications is lagging a bit behind the curve as the product should be able to direct exactly where any notification type is sent."

What is our primary use case?

Our primary use is the main service and really the name of the product: Endpoint Protection. It's a firewall, it has antivirus protection and we use it for the encryption of our disks. It's also our web protection to keep out browser intrusion or infections.

How has it helped my organization?

It has made our infrastructure more secure.

What is most valuable?

Some of the most valuable things are very simple. I like the ease of deployment. Intercept X has very good ransomware detection and rollback capabilities.

What needs improvement?

Part of the product that can be improved is the detection of other antivirus software. We had some trouble one time installing the product because there was a third-party antivirus product that we needed to remove before we could install Sophos. That detection in the installer could be better. It can easily be solved but does not have to be a problem in the first place. 

Pricing could be improved because it is a bit expensive. 

It would be nice if there were more capability to configure the notifications. We do get some notifications when a virus is detected or something is wrong, but we get notifications that the machine has to be restarted or other issues that should be handled by different people or different departments. There should be some distinction as to which notification type we want to send to a particular destination. That's something that should definitely be better in an enterprise solution.

For how long have I used the solution?

We have been using this solution for about eight months

What do I think about the stability of the solution?

The product is very stable. We never experience any downtime.

What do I think about the scalability of the solution?

Sophos EPP is very scalable. We currently have 200 users and there is never a problem with meeting those demands. The product only solves problems and we can always add more users. We hope we have the opportunity to scale up as the company grows. Use depends on the number of our employees. Before we add more, we have to use more.

How are customer service and technical support?

I really don't know anything about the company support because I didn't need them. I think that says something about the product. I know that contacting the support team would have been an option, but we never had to.

Which solution did I use previously and why did I switch?

Before we used Sophos as our main solution we used Trend Micro. It was a good product, but after comparison and the vendor offering a discount to switch, we tried Sophos and were very satisfied.

How was the initial setup?

Our initial installation took a couple of months but, looking back, it could have been faster. A little familiarity with the product and better planning would have made the setup quicker.

What about the implementation team?

We did our own installation.

What's my experience with pricing, setup cost, and licensing?

It was nice of the vendor to offer a discount because we were replacing another antivirus solution. This helped us make the decision to change.

There are also additional charges if you want to have the EEPROM Protection (Electrically Erasable Programmable Read-Only Memory) and Endpoint Protection with antivirus. These additions can cost a lot more.

What other advice do I have?

On a scale from one to ten, where one is the worst and ten is the best, I would rate Sophos EPP (EndPoint Protection) Suite as an eight. I think there's always something which could be better, but I might not know what. Really I could give it a nine because I can recommend the product as an excellent solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Security Engineer at Mavisco Resources Sdn Bhd
Reseller
Top 5Leaderboard
Effective AI-powered threat detection with valuable ransomware rollback
Pros and Cons
  • "The AI and EDR features are the most effective for threat detection and security."
  • "The resource usage of the agent should be less intensive on the CPU and RAM."

What is our primary use case?

Our customers mainly use the Sophos Endpoint Protection Suite for an all-rounded solution, including simple DLP, next-generation firewall, antivirus, EDR, and rollback capabilities for ransomware.

How has it helped my organization?

Sophos EPP Suite provides effective threat detection by identifying suspicious behavior and terminating malicious processes. It also offers rollback capabilities for ransomware, which is not available in some other antivirus solutions.

What is most valuable?

The AI and EDR features are the most effective for threat detection and security. The behavioral-based AI can recognize suspicious activities and terminate malicious processes. The rollback capability for ransomware is also a valuable feature.

What needs improvement?

The resource usage of the agent should be less intensive on the CPU and RAM. This would make Sophos EPP Suite a better antivirus solution, especially for clients with only the minimum required specifications.

For how long have I used the solution?

I have been working with Sophos Endpoint Protection Suite for over two years.

What do I think about the stability of the solution?

I rate the stability of Sophos Endpoint Protection Suite as a seven. It can be resource-intensive, consuming significant CPU and RAM, which can affect performance.

What do I think about the scalability of the solution?

I have not faced any scalability issues. Even if the number of licenses exceeds the limit, Sophos EPP Suite still provides coverage for all endpoints.

How are customer service and support?

For tech support, I rate it between seven and eight. It might take some time to get a response, however, the support is considered good.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously, I worked with McAfee, an on-premise solution where the agent could be pushed directly from the antivirus server.

How was the initial setup?

Setting up Sophos EPP Suite is relatively easy, and I would rate it as a nine out of ten. The deployment process for one PC takes about 30 to 40 minutes, considering the time needed to download signatures and files from the cloud.

What was our ROI?

The response time of Sophos EPP Suite is effective if the customer has their security operation center (SOC). Proper alerts are generated and can be analyzed by security operation engineers.

What's my experience with pricing, setup cost, and licensing?

Sophos EPP Suite is relatively expensive. If I were to rate the cost, it would be an eight out of ten.

Which other solutions did I evaluate?

I have evaluated other vendors. That said, currently, I only have experience working with Sophos EPP Suite.

What other advice do I have?

The protection offered by Sophos EPP Suite is versatile. It can detect hidden Trojans before they execute and protect vulnerable versions of Windows from exploitation.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
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PeerSpot user
Information Security Manager at KIK Custom Products
Real User
Good anti-malware and filtering, but shows a lot of false positives
Pros and Cons
  • "The anti-malware and web filtering are the solutions most valuable aspects."
  • "The solution isn't quite accurate enough. It provides a lot of false positives."

What is our primary use case?

We primarily use the solution for endpoint protection. We use it as an antivirus and for web filtering.

How has it helped my organization?

There isn't an easy way to describe how it's helped our company. It's just a good source of protection.

What is most valuable?

The anti-malware and web filtering are the solutions most valuable aspects.

The solution has the capability to detect and prevent attacks.

What needs improvement?

The solution isn't quite accurate enough. It provides a lot of false positives.

For example, if you log onto the portal, you'll be able to see the endpoints. You'll see the health status, but when you click on one, you'll find everything right there, even though it might not be clear from the health status overview. The accuracy of the status needs to be better represented.

For how long have I used the solution?

I've been using the solution for several years.

What do I think about the stability of the solution?

The stability is pretty good. the only complaint is the operation of the solution.

What do I think about the scalability of the solution?

The solution is only capable of being used on a Linus or Mac. It's limiting.

We don't plan to increase usage at this time. We already use 80% of its capabilities and we don't plan to expand beyond that.

How are customer service and technical support?

I'd rate the technical support as average. It's not outstanding, however, it's also not the worst we've dealt with.

Which solution did I use previously and why did I switch?

I'm not sure if another solution was used previously. By the time I was hired, the company was already using Sophos.

How was the initial setup?

The initial setup is pretty straightforward. It's a typical setup. It's just a regular implied agent.

What's my experience with pricing, setup cost, and licensing?

I don't have any information about the cost or how much we pay. I'm not involved in the finance aspect of managing the solution.

What other advice do I have?

Although I don't know the version number, I'm using the most up to date one.

I'd advise organizations considering implementing the solution to first consider their requirements. They need to know what they are looking for. There are a lot of vendors out there that offer many of the same features. However, if there's just one critical feature that's necessary, you need to be sure it will work correctly for your company.

You also need to make sure you are choosing something that is compatible with other solutions that intersect. We've had experiences where we thought that a certain piece of software would work with Sophos and we realized that it didn't.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Pre-Sales at Comstar - Information Systems Associates Ltd.
Real User
Top 20
Offers multi-layer security through synchronization between endpoints and firewalls
Pros and Cons
  • "Sophos EPP Suite's best feature is that the endpoints and firewalls remain synced."
  • "With Sophos EPP Suite, inventory cannot be checked, and external applications cannot be installed."

What is our primary use case?

I deploy the solution on multiple EPP sites and firewalls. 

What is most valuable?

Sophos EPP Suite's best feature is that the endpoints and firewalls remain synced. The aforementioned synchronization casts a multi-layer security. When I use a firewall or Kaspersky, this synchronization is unavailable. Sophos EPP Suite has a useful expert prevention feature that prevents ransomware attacks. The solution also helps me review multiple technical reports. 

What needs improvement?

Sophos EPP Suite focuses completely on security and lacks managerial features or a management console. Competitors like Kaspersky have management control over endpoints. With Sophos EPP Suite, inventory cannot be checked, and external applications cannot be installed. 

In the future version, a virtual patching feature can be included. 

For how long have I used the solution?

I have been using Sophos EPP Suite for five years. 

What do I think about the stability of the solution?

I am satisfied with the stability of the solution. 

What's my experience with pricing, setup cost, and licensing?

Sophos EPP Suite is a competitive and affordable solution. The product is adaptable in economically weak countries, too. 

What other advice do I have?

The solution's threat response feature is very productive. You not only get a response but also a root cause analysis. In my five years of experience with the product, I have never witnessed a compromised system with Sophos EPP Suite. In comparison, Kaspersky has been less successful in mitigating attacks. 

When using the suite's Sophos MDR for root protection and threat response, if a solution doesn't respond properly due to missing configuration, the solution can recommend the best configuration for a sharp response on time as per the product's capability.  

I would definitely recommend Sophos EPP Suite to others. The product has AI-driven and deep-security features. I would rate the solution a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Operations Manager at QCC
Real User
Top 20
A stable solution for protection against intrusions and software
Pros and Cons
  • "The product is stable."
  • "The user interface is not responsive."

What is our primary use case?

Before Sophos, we had a lot of intrusions and software antivirus impressions but we haven't had such issues since we brought in Sophos.

What is most valuable?

Sophos provides an extra layer of protection.

What needs improvement?

The user interface is not responsive.

For how long have I used the solution?


What do I think about the stability of the solution?

The product is stable.

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

1000 users are using this solution.

I rate the solution’s scalability an eight out of ten.

How was the initial setup?

The initial setup may be done in a day with the help of one person.

I rate the initial setup a six out of ten, where one is difficult and ten is easy.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive.

I rate the product’s pricing an eight out of ten, where one is cheap, and ten is expensive.

What other advice do I have?

You need to have your Sophos EPP Suite license, software, and services ready to deploy.

Sophos is a good tool, but it is expensive.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Sophos EPP Suite Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Sophos EPP Suite Report and get advice and tips from experienced pros sharing their opinions.