Sophos EPP Suite Reviews

The product's filtering and stability can be better. 

The solution is not stable. 

The product's scalability is okay. We have more than 50 users for the product. 

The escalation matrix is slow since the engineers are not knowledgeable about the product. They are not able to troubleshoot the issues. They can only do the standard steps and procedures. 

The solution's setup is straightforward and doesn't take much time to complete. 

The tool's licensing costs are yearly and not expensive. 

I would rate the product a six out of ten. 

We primarily use the solution for all our machines in our labs at the university. We use it for endpoint protection.

With Sophos, the scanning of viruses and scanning of the disk is done silently in the background. 

The solution is a challenge in terms of setting up the rules and managing them.

Since the solution runs silently, you do not know whether the antivirus database has been updated or not. I'm not so sure whether I'm even using an updated antivirus database or if it even scanning every time that I insert a flash disk. I just need that scan and I need to know it's happening. I'm not getting that. 

Even if it does a scan, I don't know if hazards have been dealt with. For example, did it clean the disk after it scanned it? In other products, it's much more clear. There needs to be some sort of report that lets you know if it's running if it found something, and what it did with it, etc. 

We're concerned the Sophos partners may not necessarily have the right skill sets to deploy the solution in a way that meets our expectations.

The solution is not easy to use in comparison to other endpoint security solutions.

I've been using the solution for almost a year.

The vendor that marketed the solution to us told us that they were 100% sure that the solution would cover us in all areas. However, with the challenges we've had, I'm not sure if I can speak to the stability of the solution.

The solution is scalable.

We haven't been satisfied with technical support. We opened up a ticket which they closed without giving us a satisfactory answer.

The initial setup for us was complex. We had a vendor assist us and I don't think they had the proper expertise required to customize the solution in a way that would meet our expectations. Deployment took about two weeks.

We had a third party vendor assist us with the implementation.

We use the on-premises deployment model.

Our experience with Sophos has been mixed. They need to follow up with their local partners to ensure whatever issues their clients are having are resolved. At this point, I wouldn't recommend the solution to others.

I'd rate the solution five out of ten. Earlier, when we installed the solution, we didn't have too many challenges. Challenges didn't start until we started getting reports of people having viruses on their computers when Sophos was running, which makes me concerned that it isn't a secure solution.

Its primary use is for endpoint protection. 

Reduced our exposure to cyber risk while working from home during the pandemic.

It is doing its job. We use it for standard antivirus purposes and for making sure that people aren't downloading infected attachments. 

Because we use the cloud version, it is easy to maintain. We don't have to do anything to really maintain it. It gets updated automatically.

We use cloud services quite a bit. Therefore, I would like to see integration with other security tools besides endpoint so that I'm not managing different tools separately. I would prefer to have a single security solution for my laptop and for managing other security things like passwords.

I have been using this solution for over two years.

It is quite stable.

We haven't really tested the scalability because we are a small firm. We have just a few installations.

We haven't directly interacted with them. It is easy enough to self administer, so we haven't had the need to contact technical support.

It is very easy to set up.

Its installation is simple enough. We just installed it ourselves.

Price could always be lower of course, but I feel it is good value.

I would recommend this solution. It is a good solution for small firms that don't have very sophisticated requirements. If you are a large firm with a lot of specific requirements, then obviously, you need to do your homework, but for a small firm, it is fine. It is easy to install and administer.

I would rate Sophos EPP Suite an eight out of ten.

We are a solution provider, and this is one of the products that we provide to our customers.

This solution is used for endpoint security at our customers' production sites. We do have a few individual users, but the majority of our deployments are business customers.

We have a cloud-based deployment.

The most valuable feature is the ability to centrally manage the total security environment, including the firewall.

This solution integrates well with the other Sophos components. Together, they provide synchronized security. 

I would like to have more logging features to help more deeply analyze traffic. This would provide us with more control over the products, incidents, issues, and so on.

It would be helpful to have more control of the devices attached to the desktop, giving us better visibility and manageability. This would help us to prevent Traversal attacks, where the user can plug in external USB devices, for example.

I have had issues with respect to stability, but I think that the problem I encountered was due to an operating system issue. For example, when the operating system gets an update from Microsoft, sometimes an issue will appear that must be checked and monitored.

Generally, this solution is quite stable.

We have two or three people who use this solution in our office.

We have contacted technical support for incidents, and we have received good support from Sophos.

The complexity of the initial setup depends on the environment.

For our residential users, the setup is easy.

For our corporate users, it is better to be introduced to the product through certification or online training. It is best to be trained before starting the installation.

Over the past few years, the installation process has changed and become easier.

I would rate this solution a nine out of ten.

It has excellent virus definitions, a great support response from the vendor, and an integrated DLP that allows the administrator to know what is going in the network.

Our datacenter cloud services such as email, and web services for internal and external use, had to be protected with different systems and the web services where left really unprotected, since we used an standard IPS/IDS to protect ourselves from web attacks (from the outside) which nowadays are really sophisticated. Also, we had to employ many work hours to have a protected, standardized network. With Sophos EndPoint and Sophos UTM, we simplified and also protected our network at the same time, with less work force.

It could have a less traumatic migration from server A to server B, when needed. However, as long as you don't need to migrate, the product runs smoothly.

We've been using it since 2010, when we were looking for an SMB/enterprise solution. We've been using it with Sophos UTM.

The scalability for the Sophos EndPoint, depends on the actual growth of your network. I would recommend for its initial deployment, to be projected for at least for four years.

This is where Sophos outclasses every other vendor. They have grown so much throughout the last four to five years, but they have grown in their capability to attend support cases. We've had some really advanced cases, and we have never been left forgotten or left behind.

We previouslyt used Hauri AntiVirus without much luck. We commercialized it and supported it, and we even became their main distributor for a specific region, but they couldn't handle most support cases, and one virus in specific, Conficker, in 2009-2010.

After this incident, we did some market research, and the most powerful engine to cure these kinds of events, was Sophos. Their support was, and still is, the best of breed.

The initial setup is straightforward. Sophos is well known in the market for being a unique and powerful tool, but is simple to deploy and manage. This is what makes them different from any other vendor. When the admin has to enable initial policies, it is done in three to four clicks.

We always deploy by ourselves, so that way we can test how the customer will see the initial implementation. Our main advice, is to read the manual, and follow the wizards that comes with each tool. Also, it is strongly recommended to have a professional firm contracted for the initial setup, and support, as we are, to design, and help with any kind of implementation issues.

The ROI is in 12-16 months, since with this kind of tool, we deliver the best of breed protection, and increment the focus of the end user, in being productive.

I recommend you get the three year licenses, since Sophos offers three years for the price of two. I would also recommend that you acquire any Sophos Licensing with Professional Services added, that way, you'll have the best experience possible.

They have supported our business venture since 2010, and will do for many years. We have studied closely the different product portfolio, and each one of them, are carefully developed.

I am using Sophos EPP Suite for protecting the endpoint.

Sophos EPP Suite's most valuable feature is ease of use.

The solution could improve on the resource management, it is a bit heavy on the resources.

I have been using Sophos EPP Suite for approximately two years.

Sophos EPP Suite is stable.

I have found the solution to be scalable.

We have approximately 20 people using the solution in my organization.

The technical support should try to understand the customer inquiry better. There are times we have already explained the issue to the support and they still ask us to try something that we have already tried.

We previously used Windows Defender.

The installation is straightforward and takes approximately five minutes for one endpoint.

We did the implementation ourselves with a team of three. We have five managers, a technical team, and one admin involved with the solution.

We are on an annual license to use the solution.

I rate Sophos EPP Suite a nine out of ten.

Our primary use case of this solution is for VPN threat management.

The feature I find most valuable is that this solution is pretty simple compared to Fortinet, which we used before we upgraded. It's really simple to use.

If you are not an IT expert, the solution is difficult to use. So it needs to be simpler for a non-IT person so that when you have an issue, you can you know that the solution is just a click away. Except for the more advanced things. So in terms of usage, the management tools, monitoring, and dashboard should be easier to use.

I've used Cyberoam and SonicWall, but I still prefer Sophos.

The price of this program is okay compared to Cyberoam, SonicWall and the rest. 

I rate this solution an eight out of ten. I strongly recommend it to others. If you want something simple to work with, Sophos makes it very simple for you to use. From the implementation to the end.

This solution is used to protect the network of our head office.

The deployment model we are using is on-premise.

The protection that this solution offers us is strong.

They should consider giving the devices for free when they are charging for licensing.

In the next release, I would like to see the phishing attached included in the firewall.

Normally getting junk mail and phishing in emails is a problem for us. We are protected with other solutions but we would like to see it in the is one.

This solution is one hundred percent stable.

It is scalable and easy to manage compared to Cyberoam.

We have approximately one hundred and fifty users.

The technical support is very good. If we have any isses they are resolved quickly.

Previously, we were using Cyberoam with a valid license.

The initial setup was simple.

When we purchased this solution the implementation and support was included.

The pricing for this solution is ok.

I would recommend this solution.

I would rate this solution an eight out of ten.