Sophos EPP Suite Reviews

We're Sophos partners for Africa, primarily in the Ivory Coast. We decided to use it first for testing purposes before proposing it to our customers as an option for them.

It's a good product. 

It's very simple to use. The managing of the endpoints is very easy.

The product offers great protection.

In my country, having an on-premises deployment model is preferred. In this part of the world, on-premises is still the way many companies want to go. Therefore, they should supply some sort of option that allows for that reality.

I've been using the solution for about two years at this point.

The solution is very stable. There aren't really any bugs or glitches. It doesn't crash or freeze. It's pretty good.

It's scalable due to the fact that it is on the cloud. With the cloud deployment, it is not your problem to think about how many CPUs you must use or how many hard drives you need. It makes everything very easy.

Currently, we have less than 20 users on the solution. We may increase usage in the future as we continue to work with the product.

I've worked with Sophos technical support in the past, however, never directly on endpoint issues. Therefore I can't directly speak to their knowledge or responsiveness when issues arise.

I can't really discuss this, as I'm not the decision-maker at my company. I'm not sure if another solution was used previously.

As a cloud product, there isn't really an installation. It's pretty straightforward. You can click on an icon on the user station and all the management from the cloud is right there.

In terms of deployment, it depends on the local platform of the customers. We have about 20 users and we were able to set everything up in less than one hour.

I handled the implementation myself. I'm a Sophos architect engineer. I didn't need the assistance of an outside consultant or integrator.

I'm not quite sure how the pricing or licensing works.

We're a Sophos partner. We have a business relationship with the company.

I would recommend the solution.

Overall, I would rate it eight out of ten.

We are a solution provider and the Sophos EPP Suite is one of the security products that we use to provide service to our clients. We primarily use it for endpoint protection.

The most valuable feature is the central administration and management.

The central monitoring capability is helpful.

It is easy to configure.

Technical support needs to be improved.

In the future, I would like to see better third-party integration so that it can work in conjunction with our ticket system.

We have about three years of experience with this product.

In terms of stability, we have not had any problems.

We are satisfied with the scalability.

The technical support offered by Sophos is very poor.

The initial setup is complex and the deployment will take approximately one month.

In summary, this is a good product and I recommend it.

I would rate this solution a nine out of ten.

The solution efficiently protects the servers for our customers.

There could be an equipment inventory feature for the solution. It will help us make lists of CPUs, memory, and other essential components similar to Kaspersky and a few other vendors.

We have been using the solution for five years.

It is a stable solution.

The solution's technical support team is good.

The solution is easy to implement. It takes ten minutes to complete the process.

We set up and manage the solution in-house.

The solution's cost is reasonable.

The solution is suitable for all types of companies. I rate it an eight out of ten.

This solution is a combination of two products, along with the additional EDR. It has the Endpoint plus Intercept X, which is more for ransomware and the anti-exploit with the EDR on top of it. I'm the engineering manager and we are customers of Sophos EPP Suite. 

The cloud management is great. The whole solution is easy to use and simple.

Additional security is always good; it would be helpful if the technical support could be improved.

I've been using this solution for four years. 

The solution is stable. 

The solution is scalable. 

Technical support could be improved - quicker and better. Support is the bad side of Sophos. 

The initial setup is very easy, it took a few days and we did it ourselves. We have around 300 users in the company. An IT person can implement easily and there is documentation available for the configuration.

They offer an annual and monthly subscription and we chose to go with the annual one. 

Intercept X is the most valuable feature in the solution. It's more or less pretty standard. The endpoint feature allows you to basically see what is happening, and stop a wide range of threats. It's been the most unique identifier for Sophos.

Deployment and central management need to be improved.

In the next release, the solution should add anti-spam. They should add a plugin and or a browser plugin for security.

We're Sophos resellers.

I'd rate the solution eight out of ten. It's not 100% perfect, but it's a good product.

I primarily use the solution for a variety of small and medium-sized companies for endpoint protection.

For the Endpoint Protection, there are a few different features that are great. The Sophos Interface has got a very good feature for the de-planning that protects the rear de-modeller. The firewall can be completely in there with the Sophos Endpoint agents that are being installed in clients in real-time. The Endpoint Protection also has new features with the EDI Engine. The Endpoint Detection and response won't quit, which is something that the clients appreciate.

In terms of the Firewall, the EAP assist, the simple interface and the reporting features are quite good for clients. It's very easy to understand and to navigate the Dashboard.

The support could be improved. The response times are slow.

Most of my clients are comfortable with the product and how it operates, but I'm sure there could be improvements that could be made.

The solution needs to move from small businesses to large enterprises so they can compete with the 40 gig Check Point. They need to build a product for that environment.

I've been using the solution for just over two years.

The stability of the solution is pretty good.

Scalability is a bit limited. There are times you are supposed to open up the APIs for other vendors or developers to plug in their product information. However, currently, Sophos integrates well only with its own products. It's not easy to integrate other solutions in order to expand. 

Largely, I consult with small and medium-sized companies of up to 120 users.

In terms of technical support, sometimes you write the ticket, and you're afraid to pass it on, because they are unresponsive. That could be a combination of technical support and the guys in the field or the complex communication between two or three levels of technical support. They need to streamline the support so that there's less confusion between who will respond.

The initial setup is quite simple. It's very straightforward.

The length of time it takes depends on the deployment. It varies because some client environments are very small, so it can take a few hours, or a few minutes if you're good at it. Some deployments can take many hours or even a day depending on what you're considering and the environment.

You only need one person for deployment and maintenance.

I typically handle the deployment myself if I'm not bombarded with too many projects.

I have clients that both use the on-premises and cloud deployment models. I'm a consultant and I advise the clients based on their environments and current needs.

Central management is one thing that stands out with this solution. Other products are now catching up in terms of offering central management. With Sophos, you can manage all the products from one central dashboard. You don't have to install different management consoles. The product is pretty straightforward for the average user.

You cannot choose a more complete Sophos EPP Suite, especially if you're looking for a secure environment. You can secure both the network, the infrastructure and the gateways and share security information. Synchronized security is something I would advise others to look into when they're considering a product. 

I'd rate the solution eight out of ten.

My focus with this solution has been on the firewall and endpoint protection. The  ransomware protection technique and pattern of detecting the malware happens using behavioral analysis. It then looks at where the attack is directed and which command and control servers are connected with that malware or that application. We are partners with Sophos and I'm a Sophos-certified technician. 

Synchronized security is a great feature. Basically, my firewall knows exactly what is happening in my endpoint. It takes my production level one step higher. The 100% application visibility means that questions are asked: What are the types of application in my endpoint which are attending to that cloud server? Is it for any command and control server or a genuine site? That type of thing. That flows onto the quality control in XG Firewall which checks whether there is any malicious activity present in the system so I can control access of that system.

The one challenge of this product is the lack of support. I know they are busy but the response time should be quicker. Even if they had someone to just pick the call up and then generate the cases, that would be an improvement. It could be like Cyberoam where they have one dedicated person who receives the calls and generates the case for the customer and then the engineer responds. With Sophos you can wait on the phone for two to three hours before you get anybody from the technical support team. It's a real challenge. 

For endpoint, if they could add the start and stop scanning or abort scanning button to the endpoints, that would be an improvement. Sometimes what happens is that the scan is being used but my system is slow and I have to do some urgent work, but I'm not able to pause the scan. I have to forcefully restart it or try something else. The inclusion of a feature like that would be helpful for end users. 

I've been using this solution for the past year. 

The solution is stable.

The scalability of the solution is good. 

The initial setup is easy but I never recommend anyone do it by themselves first time round because the setup is hardest for the level-one users who haven't used the firewall before. For anyone who is experienced it's not a problem. I implemented the solution for us. 

The price of the product is relatively high compared to other solutions. 

We might increase usage down the track but not for now, things are very uncertain with the coronavirus. If there was a guide available, that would be helpful for securing of the network. 

I would rate this solution an eight out of 10. 

My primary use case is for antivirus, mobile telephone control and for some other protection, as well.

The protection is so much better than before, when we did not use this solution. Our company had suspected a breach of information, so we installed this software for end users to secure the information. This created a safe environment for our protection of information.

The most valuable features are the antivirus features. Furthermore, we are getting solid endpoint, and end user laptops and desktops. This solution protects from data loss protection, virus protection, and has a parental control to secure the network from other entities.

Sometimes there are issues with the antivirus backlogs. 

It is a stable product. 

It was not a complex set up for us. It is easy to install anywhere, and it is not difficult to do so for anyone on our team.

When evaluating a product, we have to see how it will integrate with our system. We have to see the capabilities, and how it will support us in the future. We also evaluate several other features, including the performance of the product. 

We were using Kapersky Endpoint Security, but we switched to Sophos EPP Suite.

 I would definitely advise using this product. It is a good solution.