Sophos XG Reviews

We use this solution to secure the computers within our environment.

Sophos offers great disk encryption, anti protection, and the interface is very user-friendly.

I would like to next release to be able to support on-premise deployment. The construction of the rules within the firewall could also use some improvement.

I have been using Sophos XG for about two years.

This is a stable solution, I have not had any issues in regards to stability.

This is a scalable solution. We have about two hundred users in our company.

I have not needed to contact support.

We were using ESET prior to switching to Sophos. ESET was a very simple solution that was unable to detect malware or ransomware. We had an attack and needed to switch to a solution that supported ransomware.

The initial setup was very straightforward and took about one week to complete.

We used an integrator to compete the deployment. We have a contract with them so we do not need any in-house team members for maintenance. 

I would recommend this solution as it offers good protection.

I would rate the solution a seven out of ten.

 Sophos XG is a firewall and we use it to create networking rules.

The security of Sophos XG could be improved.

Sophos wants to move all things to the cloud, including access to the end-user PCs and data from the cloud. What will be easier to hack for a customer with an outdated firewall, or the Sophos cloud could get hacked which has all the access and information from customers. With my experience, it's not a question of if they will hack it, but a question of when they will do it. I'm not happy with the direction Sophos is going on.

We have problems with the use of the user interface. You have a poor search engine for objects via which you can write new rules. You have to start at the beginning of the whole object name. With the Sophos UTM, you can start with a pattern, with part of the whole word. In Sophos UTM it will list you all the hits with parts of what you type, and that does not happen on the Sophos XG.

I have been using Sophos XG for approximately 10 years.

The performance of Sophos XG is generally good and it is stable. 

I have found the scalability of Sophos XG the same as Sophos XG.

We have approximately 10 clients using this solution.

Since Sophos XG moved the support from London to somewhere in the world, such as India, it's a little bit longer to receive a fast response. They are knowledgeable but they are slow to make decisions. For example, we had a firewall and the hardware was defect. It was really clear, but we had to have a long discussion for them to be able to send us the new firewall. It took one or two weeks until the supporter was able to talk to someone who can make the decision. This is too long, this process could be streamlined.

The initial setup is straightforward . As long as you buy the appliances from Sophos, it works very well. However, in some cases, we have to use our own servers because they have more power and more network bandwidth.

The amount of users needed for the implementation and maintenance depends on the size of the customer's infrastructure.

There is a license required to use this solution and my customers pay for it annually.

I am not amazed by this solution.

I rate Sophos XG a four out of ten.

This solution is used by both us and our customers.

As this product has recently changed, we are learning about the features of Sophos XG one step at a time.

Sophos began with a basic version and evolved into something more efficient in terms of performance.

It integrates well with other Sophos products, such as the Sophos Firewall, Sophos Endpoint, and other features in a cloud platform, to help the customer better manage security on their site.

I would like to have a more efficient logging process & real time analisys. The logging, expecially with EDR subscription, is something that needs improvement.

I would like to see email management improved to have more features and options for integrating with other solutions, expecially cloud based.

We started working with Sophos XG when it was known as Astaro AG. I have been working with this solution for more than 10 years.

Technical support is always an issue, not just with Sophos but also with other brands. It is extremely difficult to interact with support within the time frame that the customer expects.

In general, it takes more time to solve a problem, and better independent actions are required.

The initial setup can be difficult. You should be familiar with Sophos or have prior knowledge of it, as it requires concepts from older versions of Sophos, the Sophos SG, the Cyberoam environment, and everything that has recently been introduced.

It is better to have some training before using this solution.

The price is reasonable in my opinion.

I began looking into Fortinet solutions simply to compare some features.

I would always recommend conducting a thorough analysis before deciding on a solution because Sophos may have some oversight for some of the tasks. It is beneficial to examine the environment that the Sophos product will be used, considering the integration with other features.

I would rate Sophos XG an eight out of ten.

We are resellers. We provide solutions to our clients.

I like the connectivity and the security.

Sophos is easy to use.

The GUI is very simple.

Some businesses require Dynamic IP. This feature would be useful if it worked.

I have been working with Sophos XG for approximately four years.

Sophos XG is a stable product.

It is easy to scale with Sophos XG.

Our customers have medium sized businesses

The technical support is okay.

I have also worked with Fortinet and one other solution.

The initial setup is easy.

It can take one to two hours to install.

The price is reasonable. It's not as expensive as other solutions. 

It's good, I would rate Sophos XG a nine out of ten.

We primarily use the solution for a firewall. We use it as a security device.

The product is very easy to use. We enjoy the ability for it to fit into our high-level security framework. 

It gives us some separation from being on Microsoft tasks. We've got multiple levels of security. We're government contractors. It's great that it's been a separate product that gives us the ability to do the security to a high level without having to resort to needing a big team.

The solution is stable. I've had very few problems with it.

We have found the solution to be scalable. 

We're always looking for the best products and the best pricing. Pricing is always a concern for us.

When they do updates, they could handle them a little bit better. We've only had one problem, however, I do prefer when updates come out a bit quicker. We do the patching and updates and different things, however, in terms of the patch and timing and the criticality of it, it could always be better.

We've been using the solution for five or more years at this point. We've used it for a while. 

The product is reliable and stable. There are no bugs or glitches. It doesn't crash or freeze. 

The product has proven to be scalable. If a company needs to expand it, it can do so.

We have 430 end-users on the product.

We're mostly happy with the technical support. It's better than Microsoft. Any issues we have may simply come down to the SLA. 

The initial setup is pretty straightforward, and, over the last six years, it's gotten simpler, especially when it comes to cloud products.  A company shouldn't have any issues with the process. 

The deployment was very quick. It does not take long. 

My team is quite small internally. I have five to seven IT staff.  I have many service providers that I outsource a lot of the day-to-day management of the infrastructure to.

Sophos assisted us with training at the outset, which we really appreciated. 

We pay annually for the licensing for the overall on-prem solution, however, we also have some Sophos access points at permanent IT sites and different things. I have different Sophos products I may pay a monthly fee for.

We're just customers and end-users.

While this deployment is on-premises, for the cloud, we use Sophos Central.

I'd rate the solution at an eight out of ten. We're pretty pleased with its protection capabilities. 

We use the solution for typical perimeters a firewall is used for. Recently they have added some more additional security such as web application firewalls and email security as part of their offering.

The solution has all the security features you would need for any type of environment. I have found the protection capabilities and email security protection most valuable.

In feature releases of the solution, I would like there to be an increase in the detection capability. The detection is low compared to the other solution available in the market.

I have been using the solution for approximately three years.

The solution has been stable. However, two years ago there were some issues causing stability concerns.

I have found the solution to be scalable.

I have found the technical support could be more knowledgeable and faster in the future.

The installation was very easy. When comparing the installation to other firewalls it takes approximately the same amount of time. We were able to complete the migration from our old firewall in one day. In terms of migration downtime, it is in the average range compared to other solutions. The rolling out of the policies time depends on the existing environment.

The deployment and maintenance of the solution can be done by one technician, it is very simple.

There is no license required to use this solution.

I would recommend this solution to others.

I rate Sophos XG an eight out of ten.

We implement different security solutions. We also integrate the different environments and secure them, based on the customer's needs.

Our customers are from banking or financial institutions, insurance institutions, telecommunication companies, advocacy companies, construction companies, and retail companies.

The most valuable feature of this solution is that the license offers everything. You don't have to purchase a license for the VPN, or the mobile VPN, or for any other features that the firewall works with. That is the best thing about Sophos. 

They include everything on the firewall as a base and if you want other exclusive services or to add more security to your service, you would have to purchase the full license.

To me, the cost benefits are the best.

They can improve all indicators, all KPIs, all the scores, the consoles, and the monitors. These are all areas that need improvement.

These areas need to be more clear for the customers. You have to have good experience working with Sophos to know how to get to the forums and to get to the information that you want from the beginning.

It is complicated to get the reports if you are not experienced with Sophos. For example, if you want to get a report on what the firewall is doing, you have to be a very experienced engineer.

We have been using Sophos XG for three years.

The version we use is up to the customer and their environment's needs. For example, if the customer has a small infrastructure, we implement a small firewall, which could be an XG 115 or an XG 125.

For larger companies, we implement an XG 450 or XG 500.

The stability is very good. Stability is the main reason we use Sophos.

We have no complaints about the reliability, performance, or stability. It's a very strong product.

We are currently building the security architecture and we are trying to build according to the customer's requirements. The plan is for 35% growth in the next three years.

Our clients are usually medium to large-sized businesses. 

We currently have 23 engineers to maintain this solution.

Depending on the firewall that you are using, or that you purchase with the biggest supply end, you can add other cards that can grow with some other services.

We provide technical support to the customers. We provide our own SOC to support the security solution and we complement the Sophos support plan.

Their technical support is fair, as well as the forums. Today there are only webinars, but we are trying to keep up with the latest technologies and trends.

We are also trying to keep up on how the hackers work because we are working with different associations of security worldwide that way we know the best way to protect our customers and what we need to sell to our customers.

We work with several brands. Sophos is in the top sales.

Previous to Sophos XG, we were working with Sophos and Cyberoam.

The initial setup is straightforward. It's easy, using the wizard.

If you go outside the wizard and you are not an experienced engineer, it could get a little tricky.

Our implementation strategy is to have clear communication with the customer. Implementation is based on 99% of the information that the customer is providing to your other anything else.

It can take five days to deploy.

The license includes most of the features that are necessary, but the basis of the firewall does not include everything, which helps us to continue to sell.

When comparing with Palo Alto and Cisco, Sophos is cheaper.

The top three solutions that we sell and that the customers consider are Sophos, Palo Alto, and Cisco.

The main difference is the pricing.

We try to sell some cloud services but in Mexico, customers are not familiar with the cloud services yet. We are starting to grow, but it is very common that customers prefer services on-premises.

We do not only plan for the sales, but we also plan with the customers and their growth, and how we are going to increase their services. We also consider what will be selling to the customers in the next three years. We plan with the customer, as well.

When we sell a firewall, it is not for sale for right now, it's for sale for long-term use. We build long-term relationships with our clients.

My suggestion to others who are interested in using this solution is to try it. The only way to know how well it works is to try it.

Sophos XG is an excellent solution and I would rate it an eight out of ten.

We primarily use the solution internally in our company and we also deploy it for our customers.

We have many Sophos solutions that we use together. We use Sophos UPM and Sophos XG. Next, there are just firewalls. The Sophos UPM is the basic firewall; Sophos XG is a mix of Cyberoam and Surface (Sophos acquired Cyberoam three years ago). We use all the features within these solutions and we have a full set of licenses. They offer IPS, IBS, BPM, web publishing, web protection, etc. We're using everything. 

They should expand their DDoS feature. It's basic. They need to enhance it.

Technical support needs to be improved.

The solution needs a mobile application for the administrator. Today, as an administrator, you cannot manage the solution from your tablet or from your mobile. You can only go through a web console. Other vendors have mobile apps. Some vendors also have the ability to manage and check the chart report and change some settings from a mobile application. This would be an excellent add-on for administrators who are traveling. It could help a lot. 

For the past seven years, we haven't had any issues with the hardware or software. It's stable. If a customer misconfigured it, they might face issues. Out of the box, however, it's stable; it is an appliance that customers can depend on.

The solution is scalable. Sophos has plans for customers who want to upgrade or add another appliance in the same environment. As a customer, I've deployed to as many as 300 users or as few as 30.

Technical support isn't as good as it needs to be. In most cases, these days, the partner has to work hard to support the customer. The response time and the experience of the support team are not as expected. As a partner, we've never opened a case. Our customers, however, have told us they have had issues.

The solution is straightforward. Deployment took about 30 minutes.

Price-wise the solution offers acceptable rates. You can find cheaper solutions on the market, but when you go cheaper you have fewer features. Today, based on iQuate market the price is very reasonable and affordable, and it's good if you get a good discount. Discounts can be offered by the vendor. If it's a competitive upgrade which means the customer is upgrading from another vendor, Sophos provides extra discounts so they can win the deal. In general, it is a good price.

We are a Sophos partner. We both use the solution and recommend it to clients.

Compared to other competitors, I'd rate the solution nine out of ten. However, for very large enterprises, the largest firewall appliance from Sophos might not be enough for thousands of users. If I was rating the solution for enterprises, I would rate it eight out of ten because of this. 

I would recommend the solution, however. We often recommend the solution to our clients and it works very well for them.