This firewall is being used to protect our site.
Senior Director of IT Operations at a tech services company with 11-50 employees
A good tool that offers stable and reliable protection
Pros and Cons
- "It's a good security tool and it aligns with the rest of our security stack."
- "The VPN is in need of improvement."
What is our primary use case?
What is most valuable?
It's a good security tool and it aligns with the rest of our security stack.
What needs improvement?
The VPN is in need of improvement. For us, it is hard to set up and it not working properly.
For how long have I used the solution?
We have been using the Sophos XG at one of our sites for about a year.
Buyer's Guide
Sophos XG
November 2024
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,053 professionals have used our research since 2012.
What do I think about the stability of the solution?
This product is part of our infrastructure and we use it every day. The internet stays up with no outages, so I think that Sophos XG is a stable product.
What do I think about the scalability of the solution?
We have not had the need to scale to this point. Our entire organization is protected by it.
How are customer service and support?
I have not been in contact with technical support.
Which solution did I use previously and why did I switch?
Prior to this solution, we were using Meraki. My company has a better partner channel with Sophos, which is why we switched.
What about the implementation team?
Our in-house technical team deployed this firewall.
What other advice do I have?
My advice for anybody who is looking into implementing this product is to trust your techs.
This is a good product, although there is always room for improvement.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
A good price for a manageable solution, but we have encountered bugs
Pros and Cons
- "A valuable feature involves the solution's manageability."
- "Even though things work on the back end, we have encountered bugs in the solution."
What is our primary use case?
The solution acts as a filter.
What is most valuable?
A valuable feature involves the solution's manageability.
What needs improvement?
Even though things work on the back end, we have encountered bugs in the solution.
User interface and integration can stand improvement.
For how long have I used the solution?
I have been working with Sophos XG for two or three years.
What do I think about the stability of the solution?
Owing to the fast and adequate response time we get, we do not have complaints about the stability.
What do I think about the scalability of the solution?
Scalability is not an issue for us, as we are getting the requisite support, with fast response time.
What's my experience with pricing, setup cost, and licensing?
The price is good for the moment.
What other advice do I have?
We are a provider of services to our customers.
I would recommend this product to others.
I rate Sophos XG as a seven out of ten, owing to the bugs we have come across.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Sophos XG
November 2024
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,053 professionals have used our research since 2012.
Owner at a tech services company with 11-50 employees
Reasonably priced, stable, easy to setup and has good technical support
Pros and Cons
- "The most valuable feature of this solution is flexibility."
- "Scalability could be improved. It could be better."
What is our primary use case?
Sophos XG is used as our firewall.
We are an MSP, and we have a variety of clients with varying needs. It is a solution that is tailored to each of our clients and their specific requirements.
What is most valuable?
The most valuable feature of this solution is flexibility.
What needs improvement?
Scalability could be improved. It could be better.
For how long have I used the solution?
I have been working with Sophos XG for approximately six years.
What do I think about the stability of the solution?
Sophos XG is a stable solution.
What do I think about the scalability of the solution?
It is scalable in the majority of cases. We've had a couple of problems.
Our main application is for medium-sized companies.
Which solution did I use previously and why did I switch?
We are also using FortiGate.
How was the initial setup?
The initial setup is easy, it's straightforward.
What was our ROI?
The technical support is good. We have no problems with technical support.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable but it would be great if it was reduced to half the price.
What other advice do I have?
I would recommend this solution. They all have different strengths and weaknesses, it all depends on the environment.
I would rate Sophos XG a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Network Engineer at a individual & family service with 11-50 employees
Reporting provides a lot of detail, dashboard is easy to use; technical support needs improvement
Pros and Cons
- "Dashboard is easy to use and the reporting offers a lot of detail."
- "Technical support is difficult to access."
What is our primary use case?
I generally use Sophos for the firewall and also for endpoint protection.
What is most valuable?
The dashboard is easy to use and quite sensitive, I like it. The reporting offers a lot of detail and that's good.
What needs improvement?
The technical support they offer is difficult to access. There is no direct number to call and when you do get hold of them and have confirmation, it takes a while to get a response.
For how long have I used the solution?
I've been using Sophos XG for about seven months.
What do I think about the stability of the solution?
I haven't had any issues with stability.
How are customer service and technical support?
Dealing with technical support is not simple.
How was the initial setup?
The initial setup is straightforward.
Which other solutions did I evaluate?
I know a little about Cisco which is less complicated than Sophos, but I prefer the Sophos dashboard.
What other advice do I have?
I recommend this solution, the only issue is that it's not suitable for enterprise size companies.
I rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Senior Information Technology Project Manager at a tech vendor with 201-500 employees
Makes it easy to manage multiple endpoints in a centralized platform, but data traffic analysis could be better
Pros and Cons
- "I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel."
- "Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable."
What is most valuable?
I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel.
What needs improvement?
Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable.
For how long have I used the solution?
I have been using Sophos XG for more than two years.
What do I think about the stability of the solution?
I think Sophos has to concentrate on the latest firmware's stability because we have version 18, and we have many problems with our customers who have this version. I think Sophos has to thoroughly test the firmware before launching it. When you get any update on any hardware device, you get many problems. It's not good.
What other advice do I have?
On a scale from one to ten, I would give Sophos XG a seven.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Technical Analyst- Presales and delivery at TechNexa Technologies Private Limited
Endpoint firewall and proxy that is user-friendly, easily scaled, and has good synchronization features
Pros and Cons
- "it's user-friendly, not complex."
- "The uploading and downloading of reports should be included."
What is our primary use case?
The primary use case of this solution is as an endpoint firewall and proxy.
What is most valuable?
The features that are most valuable are synchronized security, the security hard build, the application synchronization, and the events synchronization.
it's user-friendly, not complex.
What needs improvement?
The uploading and downloading of reports should be included.
We are looking for a firewall to block the uploads from the user, not the downloads. I would like to see this feature updated.
In the next release, I would like the uploading and downloading reports to be included.
For how long have I used the solution?
I have been using this solution for almost two years.
We will be upgrading to the newest version that was released two or three months ago.
What do I think about the stability of the solution?
This product is stable.
What do I think about the scalability of the solution?
This solution is easily scalable. We have 15 to 20 users.
How was the initial setup?
The initial setup is straightforward.
It's easy to understand and to install.
What about the implementation team?
I am a technical analyst and handling the pre-sales. We provide and implement the solution to our customers.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
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sharing their opinions.
Updated: November 2024
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Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros
sharing their opinions.
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