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it_user704991 - PeerSpot reviewer
System Engineer with 51-200 employees
Real User
​The product has much potential to be one of the best on the market according to bang for bucks. But look critically to the features you want and the features that are available with this product.

What is most valuable?

Sophos RED, because this makes it very easy to deploy new sites, without the need of static IP addresses and a completely new firewall setup. The rule-based use is the same as if it were internal to the central site.

Web Protection, because this feature implements rules on user/group basis and this is done on the firewall rules itself. So it is easy to check.

Sophos Sandstorm, because it implements sandboxing so downloaded files are checked by hash or checked by unpacking it in within the Sophos Cloud.

How has it helped my organization?

With its central management console, it implements an intuitive management console with change tracking. So it’s easy to see who has made changes and to keep track of changes.

What needs improvement?

Email Protection has room for improvement. It doesn’t have an intuitive rule base. I would much like it to be like the Sophos UTM software. The level of detail in the settings is much too low.

For how long have I used the solution?

I have been personally using this product for almost two years now.

In our business, we have been using the product alongside the Sophos SG for more than a year now.

Buyer's Guide
Sophos XG
March 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,716 professionals have used our research since 2012.

What do I think about the stability of the solution?

The first firmware versions were not that stable and had a lot of bugs in it. From Version SF 16 and above, the stability has improved a lot.

What do I think about the scalability of the solution?

We didn’t encounter any issues with scalability as of yet.

How are customer service and support?

Technical support, I would rate it as a six, because the technical expertise level from this product is below the level I’m used to. Also, the response times have increased since the launch of Sophos XG.

Which solution did I use previously and why did I switch?

We used the Sophos UTM software. We did switch for some customers to the Sophos XG solution because of the customer’s needs.

How was the initial setup?

The initial setup is pretty straightforward. The only downside is that a Sophos Account is necessary to activate the box. It has an intuitive setup to take care of the basic settings needed to connect to the internet.

What's my experience with pricing, setup cost, and licensing?

Pricing of the hardware box is the same as Sophos UTM, but the licenses are a little more expensive. The most used license is the Enterprise Guard, it implements Network Protection and Web Protection in a bundle with support.

Which other solutions did I evaluate?

We evaluate other options for our customers constantly. We select the product which is best suited to the situation. We evaluate Sophos UTM, Sophos XG, and Meraki.

What other advice do I have?

The product has much potential to be one of the best on the market according to bang for bucks. But look critically to the features you want and the features that are available with this product. Don’t select this product just yet for email filtering, because it is underdeveloped.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1739214 - PeerSpot reviewer
Network engineer at a manufacturing company with 201-500 employees
Real User
All the features are contained within a single bundle and the solution comes with easy installation and a user-friendly GUI
Pros and Cons
  • "The solution comes with a common bundle which comprises all the feature."
  • "While it is possible to configure between two of the solution's devices in the same model, the high available usually fails."

What is our primary use case?

We use the solution for incoming and outgoing computer traffic. It has advanced Samsung features, which means it adds IPS to each of the packets. It creates different zones and manages of each of them individually. It can also be managed from the central cloud solution, known as the super central. It works with most devices. 

The server comes with web server protection and and provides application, email and avenue protection, meaning the solution boasts many features. 

What is most valuable?

The solution is really cool and has a very user friendly GUI. 

It comes with a common bundle which comprises all the feature. There is no need to get one edition, just the license. With Cisco, I must get different bonds and types, but Sophos XG has all the bundles in a single box. 

What needs improvement?

While it is possible to configure between two of the solution's devices in the same model, the high available usually fails. We are talking about when there are two devices running concurrently. When it comes to the traffic, there is a distribution of load balancing and the upworking. This is what is meant by high availability. 

For how long have I used the solution?

I have been using Sophos XG for three years.

What do I think about the stability of the solution?

The solution is definitely stable. 

What do I think about the scalability of the solution?

For sure, the solution is scalable. 

Which solution did I use previously and why did I switch?

We did not use a different solution prior to Sophos XG. 

How was the initial setup?

The installation is extremely straightforward. 

Deployment takes one hour, tops. 

What about the implementation team?

Installation can be done on one's own. 

The same holds true of deployment. 

What's my experience with pricing, setup cost, and licensing?

There is no need to get one edition, just the licensing, as we are talking about a common bundle which encompasses all the features. 

Which other solutions did I evaluate?

Unlike Cisco, which requires the purchase of different bonds and types, Sophos provides all of the bundles in a single box. 

What other advice do I have?

I would recommend the solution to others. 

I rate Sophos XG as a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Sophos XG
March 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,716 professionals have used our research since 2012.
Terry Cheung - PeerSpot reviewer
Managing Director at TopSOC
Real User
Reliable, simple installation, and scalable
Pros and Cons
  • "The scalability of Sophos XG is good."
  • "Sophos XG could improve Data Loss Prevention(DLP)."

What is our primary use case?

Sophos XG is an on-premise next-generation firewall with comprehensive features and the console is centralized on the cloud.

What needs improvement?

Sophos XG could improve Data Loss Prevention(DLP).

For how long have I used the solution?

I have been using Sophos XG for approximately two years.

What do I think about the stability of the solution?

Sophos XG is a stable solution.

What do I think about the scalability of the solution?

The scalability of Sophos XG is good.

We have approximately 20 users using the solution.

How are customer service and support?

The support is a bit behind compared to other vendors.

How was the initial setup?

The installation is straightforward and only took one and a half hours.

What about the implementation team?

We have one or two people for the deployment and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

My customers pay a license for one or three years to use Sophos XG.

What other advice do I have?

I would recommend this solution to others.

I rate Sophos XG a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1096965 - PeerSpot reviewer
Systems Administrator Team Leader at a retailer with 1,001-5,000 employees
Real User
Very solid and stable, although there are some ADL bugs that require enhancing
Pros and Cons
  • "This is a very stable solution."
  • "The MTR feature needs enhancing."

What is our primary use case?

This solution is generally used for environment protection, using the ADR and MTL features. I'm a system administrator and team leader and we are customers of Sophos. 

What is most valuable?

It is a stable product because it's on the central cloud so there's no management required. 

What needs improvement?

The MTR feature has to be enhanced. There are some bugs on the ADL which need enhancing. 

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

Because this is a cloud portal, scalability isn't an issue. It's fully managed by the vendor, we just login to the portal and check the logs and check the updates.

Which solution did I use previously and why did I switch?

We have Sophos firewalls and were planning to do a full integration with XG, but unfortunately this did not happen.

How was the initial setup?

The initial setup is carried out on the portal so you need to work on the configuration with the respective partner and have the portal accessing all of the environment. It's a simple setup. We have deployed this solution on around 200 machines.

What's my experience with pricing, setup cost, and licensing?

We pay an annual license.

What other advice do I have?

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vimesh Avlani - PeerSpot reviewer
Managing Director at Graftronics Pvt Ltd
Real User
Top 5
Provides excellent firewall endpoint and email encryption
Pros and Cons
  • "The solution offers a good firewall endpoint and email encryption."
  • "SD-WAN needs to be improved because it often fails at the network security level."

What is our primary use case?

We are resellers of Sophos XG and I'm the company's managing director. 

What is most valuable?

I like the firewall endpoint and email encryption that Sophos XG provides.

What needs improvement?

As with solutions like Palo Alto and other firewalls, the SD-WAN needs to be rigorously and aggressively improved because when we provide this solution to our customers, it often fails at the network security level. 

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

The stability of this product is good, we've never had any complaints from our customers. 

What do I think about the scalability of the solution?

The scalability is fine. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs for this product are reasonable. 

What other advice do I have?

I rate this solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1477533 - PeerSpot reviewer
IT Security Manager at a financial services firm with 201-500 employees
MSP
Ability to be managed by all users; unfortunately there is no tracking
Pros and Cons
  • "Each user has the ability to manage the solution."
  • "Inability to investigate incidents, there is no tracking."

What is our primary use case?

We are customers of Sophos and I'm the company IT security manager. 

What is most valuable?

I like that each user has the ability to manage the solution. 

What needs improvement?

It's a problem that we are not able to investigate incidents, there is no tracking. Security is also lacking in this product. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

Stability is good, no problems. 

What do I think about the scalability of the solution?

Scalability is fine. 

How are customer service and technical support?

Technical support could be improved, it's not great. 

What's my experience with pricing, setup cost, and licensing?

The price is good, it's not an expensive product.

What other advice do I have?

I would not recommend this firewall to others. 

I would rate this product a seven out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
CEO at Makros SPA
Consultant
It allow us to see literally everything when it comes to traffic in a very easy and intuitive way.

Valuable Features:

  • Web and Application filter
  • Wireless integration
  • Email protection with encryption
  • Reporting and Dashboards

Improvements to My Organization:

Mostly it's related to visibility as this platform allow us to see literally everything when it comes to traffic in a very easy and intuitive way.

Room for Improvement:

I would like to see the possibility to add or block some content directly from the log interface or the live view of the interface so that if I see that an IP address is consuming a lot of bandwidth, I can right click on it and set some kind of policy. Everything else its perfect. 

Deployment Issues:

There was no issue with the deployment.

Stability Issues:

There has been no issue with the stability.

Scalability Issues:

There have been no issues scaling it to our needs.

Other Advice:

Contact a good partner with experience and follow the online KB for doubts. its almost everything there 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1535100 - PeerSpot reviewer
Senior Information Technology Project Manager at a tech vendor with 201-500 employees
Real User
Makes it easy to manage multiple endpoints in a centralized platform, but data traffic analysis could be better
Pros and Cons
  • "I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel."
  • "Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable."

What is most valuable?

I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel.

What needs improvement?

Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable.

For how long have I used the solution?

I have been using Sophos XG for more than two years.

What do I think about the stability of the solution?

I think Sophos has to concentrate on the latest firmware's stability because we have version 18, and we have many problems with our customers who have this version. I think Sophos has to thoroughly test the firmware before launching it. When you get any update on any hardware device, you get many problems. It's not good.

What other advice do I have?

On a scale from one to ten, I would give Sophos XG a seven.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
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Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.