Sophos XG Reviews

We manage other companies' IT infrastructure and some of them use this network solution.

The most valuable feature I have found to be the reporting function.

Some of the firewall rules are complicated for us to understand, they should be simplified.

I have been using this solution for approximately five years.

We have used many different versions. In some of the older versions, the refreshing time took approximately 20 min which is too long, and in other versions, we experienced other stability issues.

The solution is scalable. We have approximately 25 clients using this solution.

The technical support was very good before. However, now it is very difficult for us to reach them. There are crucial times when we need to speak to support but they take up to three hours to resolve or to address the issue. Sometimes it takes them 45 minutes to answer the call. When you are with a client you cannot wait this long. 

The technical support needs to improve their response time in answering the calls and finding a solution.

The installation is easy. However, configuring the permissions or rules in the new version is difficult and in the older version, it was simple.

The price of the solution is reasonable when comparing it to other solutions.

I would recommend this solution to others.

I rate Sophos XG a seven out of ten.

We are using a basic model for its security features. We are in the hospitality industry and it has all of the features that we need.

The interface is user-friendly and the product is easy to configure.

Support for this product is something that is really important, and it needs to improve.

I have been using Sophos XG for almost eight years.

This solution has been stable so far.

This is a scalable product and we have about 45 people using it.

Only one person is required for maintenance.

Before the current pandemic, technical support was good, but it is becoming worse.

In the past, I have worked with SonicWall and Fortinet products.

I prefer Sophos because of the user-friendly configuration and stability.

The initial setup is easy.

This is a budget-friendly product with reasonable pricing.

In summary, this is a good product and other than the support, I don't think that there is anything else that will improve it for us.

I would rate this solution an eight out of ten.

We use the solution for typical perimeters a firewall is used for. Recently they have added some more additional security such as web application firewalls and email security as part of their offering.

The solution has all the security features you would need for any type of environment. I have found the protection capabilities and email security protection most valuable.

In feature releases of the solution, I would like there to be an increase in the detection capability. The detection is low compared to the other solution available in the market.

I have been using the solution for approximately three years.

The solution has been stable. However, two years ago there were some issues causing stability concerns.

I have found the solution to be scalable.

I have found the technical support could be more knowledgeable and faster in the future.

The installation was very easy. When comparing the installation to other firewalls it takes approximately the same amount of time. We were able to complete the migration from our old firewall in one day. In terms of migration downtime, it is in the average range compared to other solutions. The rolling out of the policies time depends on the existing environment.

The deployment and maintenance of the solution can be done by one technician, it is very simple.

There is no license required to use this solution.

I would recommend this solution to others.

I rate Sophos XG an eight out of ten.

Sophos XG protects our network from advanced threats.

VPN client list has a secondary client, so we need to use it without specific software for Sophos Connect client. I am using the VPN client list and it works fine.

There's an IP address delivery for our VPN client and a limited range of IP addresses. So this is a problem in the latest firmware release, but rather than using homework scenarios, we need a lot of VPN clients.

I have been using Sophos XG for a couple of years.

It's important to put together the VPN client features and others because we need to use this to improve the scenario and implement the IP address delivered to the VPN client. With another point of sale there, I believe that incorporating the two solutions is important to make the VPN client work.

We offer contact center services and have a channel to reach the product support team, and they are ready to help when needed.

We are using this product to monitor traffic, payments, and VPN access to our branches. Some are using VPN with hooks, Sophos XG 210, and the main one they are using in the data center is Sophos XG 310.

The most valuable features are the central management, the user VPN, and communications.

You can monitor and block traffic.

In regards to email as an example, if you experience any malware, it is contained in the container but doesn't give you any information about the email, or what is contained in the email. You only have the option to reject it or to release it.

I need to open the email to see what it contains and the value of it before I know whether to access it or not.

Stability needs improvements.

We started with Sophos SG UTM 9, then we upgraded to XG. We have been using the latest version of XG for two years.

The stability could be better.

It's scalable and good for small businesses.

We have approximately 120 users.

I have contacted technical support three to five times per year.

It's good, but I don't have many questions to ask.

Previously, I was using Sophos SG. We were not using any other software from any other vendor. We have only dealt with Sophos.

The initial setup was simple. It was not complicated.

If you are familiar with the technology, the implementation will not be difficult.

It also depends on the business needs.

From testing and switching from SG to XG, it took approximately one week to deploy.

We had help from the vendor. The maintenance and the VPN connection is done in-house.

It is not expensive, it's a reasonable price.

There are some additional fees for additional tools.

I can recommend Sophos XG to others who are interested in using this solution.

I would rate this solution a seven out of ten.

We use this firewall as part of our security solution.

The most valuable feature is the intrusion prevention system.

The two main areas where this product needs improvement are routing and reporting.

The security can be improved, as well.

I have been using Sophos XG for more than two or three years.

Stability has not been a problem for us.

I am satisfied with the scalability.

The technical support from Sophos is excellent.

I previously used the Microsoft Firewall. It is easy to use but it doesn't the IPS and malware detection capabilities that Sophos has.

The initial setup and configuration are not difficult for somebody with firewall experience. However, for somebody who has not worked on one in the past, it will be complicated.

We had assistance with the deployment.

The price is cheaper than that of some competing vendors.

Prior to implementing Sophos, I tried using a solution by Fortinet. However, it was much more expensive.

My advice for anybody who is implementing this solution is to ensure that somebody with firewall experience handles the deployment.

Overall, I find that this is a good product. That said, there are improvements that need to be made in the routing, reporting, and security.

I would rate this solution a seven out of ten.

We use the solution as our HQ main firewall.

In my experience, the solution was easy to use, has lots of features, and is easy to configure.

There are issues with electricity with this solution.

I have been using the solution for approximately five years.

I have found the solution to be stable.

The scalability could be better. We have 500 to 1000 users using the solution at my company.

The installation is easy.

The deployment only took an hour for one person to do it.

The hardware is inexpensive but the license is expensive.

I am going to continue using this product and I recommend this product to others.

I rate Sophos XG a nine out of ten.

We use this product to protect all of the connections to our sites and for web filtering.

The most valuable feature is web filtering.

The behavior with the zones was a little bit tricky to understand and the beginning of the project.

Sophos XG is difficult to manage and it is difficult to understand when you first begin.

The reaction time of the GUI is terrible when compared to other manufacturers. 

We have been using Sophos XG for about a year and a half.

This is a stable product, although the web GUI is slow. We plan to use it for another couple of years.

This is a small site, and we have 15 users.

The initial setup for Sophos XG was not straightforward. We already had experience with Sophos UTM, but they are completely different systems. The deployment took us one week to complete.

We deployed this solution in-house.

I now have a proof of concept with a FortiGate firewall and we are trying some test cases on it.

For now, this is not a product that I can recommend.

I would rate this solution a six out of ten.