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IT Manager at a hospitality company with 51-200 employees
Real User
User-friendly, easy to configure, and stable
Pros and Cons
  • "The interface is user-friendly and the product is easy to configure."
  • "Support for this product is something that is really important, and it needs to improve."

What is our primary use case?

We are using a basic model for its security features. We are in the hospitality industry and it has all of the features that we need.

What is most valuable?

The interface is user-friendly and the product is easy to configure.

What needs improvement?

Support for this product is something that is really important, and it needs to improve.

For how long have I used the solution?

I have been using Sophos XG for almost eight years.

Buyer's Guide
Sophos XG
March 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,672 professionals have used our research since 2012.

What do I think about the stability of the solution?

This solution has been stable so far.

What do I think about the scalability of the solution?

This is a scalable product and we have about 45 people using it.

Only one person is required for maintenance.

How are customer service and support?

Before the current pandemic, technical support was good, but it is becoming worse.

Which solution did I use previously and why did I switch?

In the past, I have worked with SonicWall and Fortinet products.

I prefer Sophos because of the user-friendly configuration and stability.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

This is a budget-friendly product with reasonable pricing.

What other advice do I have?

In summary, this is a good product and other than the support, I don't think that there is anything else that will improve it for us.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
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    it_user1199040 - PeerSpot reviewer
    Senior solution architect at a comms service provider with 51-200 employees
    Real User
    Suitable for any environment, plenty of features, and strong protection capabilities
    Pros and Cons
    • "The solution has all the security features you would need for any type of environment."
    • "In feature releases of the solution, I would like there to be an increase in the detection capability."

    What is our primary use case?

    We use the solution for typical perimeters a firewall is used for. Recently they have added some more additional security such as web application firewalls and email security as part of their offering.

    What is most valuable?

    The solution has all the security features you would need for any type of environment. I have found the protection capabilities and email security protection most valuable.

    What needs improvement?

    In feature releases of the solution, I would like there to be an increase in the detection capability. The detection is low compared to the other solution available in the market.

    For how long have I used the solution?

    I have been using the solution for approximately three years.

    What do I think about the stability of the solution?

    The solution has been stable. However, two years ago there were some issues causing stability concerns.

    What do I think about the scalability of the solution?

    I have found the solution to be scalable.

    How are customer service and technical support?

    I have found the technical support could be more knowledgeable and faster in the future.

    How was the initial setup?

    The installation was very easy. When comparing the installation to other firewalls it takes approximately the same amount of time. We were able to complete the migration from our old firewall in one day. In terms of migration downtime, it is in the average range compared to other solutions. The rolling out of the policies time depends on the existing environment.

    What about the implementation team?

    The deployment and maintenance of the solution can be done by one technician, it is very simple.

    What's my experience with pricing, setup cost, and licensing?

    There is no license required to use this solution.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Sophos XG an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator

    PeerSpot user
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      Buyer's Guide
      Sophos XG
      March 2025
      Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
      842,672 professionals have used our research since 2012.
      reviewer1509228 - PeerSpot reviewer
      Network Manager at a outsourcing company with 5,001-10,000 employees
      Real User
      Protects our network but has a limited range of IP addresses
      Pros and Cons
      • "Sophos XG protects our network from advanced threats."
      • "There's an IP address delivery for our VPN client and a limited range of IP addresses. So this is a problem in the latest firmware release, but rather than using homework scenarios, we need a lot of VPN clients."

      What is our primary use case?

      Sophos XG protects our network from advanced threats.

      What is most valuable?

      VPN client list has a secondary client, so we need to use it without specific software for Sophos Connect client. I am using the VPN client list and it works fine.

      What needs improvement?

      There's an IP address delivery for our VPN client and a limited range of IP addresses. So this is a problem in the latest firmware release, but rather than using homework scenarios, we need a lot of VPN clients.

      For how long have I used the solution?

      I have been using Sophos XG for a couple of years.

      What do I think about the scalability of the solution?

      It's important to put together the VPN client features and others because we need to use this to improve the scenario and implement the IP address delivered to the VPN client. With another point of sale there, I believe that incorporating the two solutions is important to make the VPN client work.

      How are customer service and technical support?

      We offer contact center services and have a channel to reach the product support team, and they are ready to help when needed.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.

      PeerSpot user
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        Network & System Administrator at a tech services company with 201-500 employees
        Real User
        Easy to set up, monitor, and block traffic, but the stability could be better
        Pros and Cons
        • "The most valuable features are the central management, the user VPN, and communications."
        • "I need to open the email to see what it contains and the value of it before I know whether to access it or not."

        What is our primary use case?

        We are using this product to monitor traffic, payments, and VPN access to our branches. Some are using VPN with hooks, Sophos XG 210, and the main one they are using in the data center is Sophos XG 310.

        What is most valuable?

        The most valuable features are the central management, the user VPN, and communications.

        You can monitor and block traffic.

        What needs improvement?

        In regards to email as an example, if you experience any malware, it is contained in the container but doesn't give you any information about the email, or what is contained in the email. You only have the option to reject it or to release it.

        I need to open the email to see what it contains and the value of it before I know whether to access it or not.

        Stability needs improvements.

        For how long have I used the solution?

        We started with Sophos SG UTM 9, then we upgraded to XG. We have been using the latest version of XG for two years.

        What do I think about the stability of the solution?

        The stability could be better.

        What do I think about the scalability of the solution?

        It's scalable and good for small businesses.

        We have approximately 120 users.

        How are customer service and technical support?

        I have contacted technical support three to five times per year.

        It's good, but I don't have many questions to ask.

        Which solution did I use previously and why did I switch?

        Previously, I was using Sophos SG. We were not using any other software from any other vendor. We have only dealt with Sophos.

        How was the initial setup?

        The initial setup was simple. It was not complicated.

        If you are familiar with the technology, the implementation will not be difficult.

        It also depends on the business needs.

        From testing and switching from SG to XG, it took approximately one week to deploy.

        What about the implementation team?

        We had help from the vendor. The maintenance and the VPN connection is done in-house.

        What's my experience with pricing, setup cost, and licensing?

        It is not expensive, it's a reasonable price.

        There are some additional fees for additional tools.

        What other advice do I have?

        I can recommend Sophos XG to others who are interested in using this solution.

        I would rate this solution a seven out of ten.

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: I am a real user, and this review is based on my own experience and opinions.

        PeerSpot user
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          reviewer1190469 - PeerSpot reviewer
          Manager IT at a retailer with 201-500 employees
          Real User
          Stable IPS features and good technical support, but the reporting needs to be improved
          Pros and Cons
          • "The most valuable feature is the intrusion prevention system."
          • "The two main areas where this product needs improvement are routing and reporting."

          What is our primary use case?

          We use this firewall as part of our security solution.

          What is most valuable?

          The most valuable feature is the intrusion prevention system.

          What needs improvement?

          The two main areas where this product needs improvement are routing and reporting.

          The security can be improved, as well.

          For how long have I used the solution?

          I have been using Sophos XG for more than two or three years.

          What do I think about the stability of the solution?

          Stability has not been a problem for us.

          What do I think about the scalability of the solution?

          I am satisfied with the scalability.

          How are customer service and technical support?

          The technical support from Sophos is excellent.

          Which solution did I use previously and why did I switch?

          I previously used the Microsoft Firewall. It is easy to use but it doesn't the IPS and malware detection capabilities that Sophos has.

          How was the initial setup?

          The initial setup and configuration are not difficult for somebody with firewall experience. However, for somebody who has not worked on one in the past, it will be complicated.

          What about the implementation team?

          We had assistance with the deployment.

          What's my experience with pricing, setup cost, and licensing?

          The price is cheaper than that of some competing vendors.

          Which other solutions did I evaluate?

          Prior to implementing Sophos, I tried using a solution by Fortinet. However, it was much more expensive.

          What other advice do I have?

          My advice for anybody who is implementing this solution is to ensure that somebody with firewall experience handles the deployment.

          Overall, I find that this is a good product. That said, there are improvements that need to be made in the routing, reporting, and security.

          I would rate this solution a seven out of ten.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.

          PeerSpot user
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            reviewer1390431 - PeerSpot reviewer
            Head Of Network & Technical Support at a financial services firm with 501-1,000 employees
            Real User
            Plenty of features, easy to use and simple install
            Pros and Cons
            • "In my experience, the solution was easy to use, has lots of features, and is easy to configure."
            • "There are issues with electricity with this solution."

            What is our primary use case?

            We use the solution as our HQ main firewall.

            What is most valuable?

            In my experience, the solution was easy to use, has lots of features, and is easy to configure.

            What needs improvement?

            There are issues with electricity with this solution.

            For how long have I used the solution?

            I have been using the solution for approximately five years.

            What do I think about the stability of the solution?

            I have found the solution to be stable.

            What do I think about the scalability of the solution?

            The scalability could be better. We have 500 to 1000 users using the solution at my company.

            How was the initial setup?

            The installation is easy.

            What about the implementation team?

            The deployment only took an hour for one person to do it.

            What's my experience with pricing, setup cost, and licensing?

            The hardware is inexpensive but the license is expensive.

            What other advice do I have?

            I am going to continue using this product and I recommend this product to others.

            I rate Sophos XG a nine out of ten.

            Which deployment model are you using for this solution?

            On-premises
            Disclosure: I am a real user, and this review is based on my own experience and opinions.

            PeerSpot user
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              System Administrator Server and Networks at a manufacturing company with 201-500 employees
              Real User
              Good filtering capability, but the interface is slow and it is difficult for beginners to understand
              Pros and Cons
              • "The most valuable feature is web filtering."
              • "The reaction time of the GUI is terrible when compared to other manufacturers."

              What is our primary use case?

              We use this product to protect all of the connections to our sites and for web filtering.

              What is most valuable?

              The most valuable feature is web filtering.

              What needs improvement?

              The behavior with the zones was a little bit tricky to understand and the beginning of the project.

              Sophos XG is difficult to manage and it is difficult to understand when you first begin.

              The reaction time of the GUI is terrible when compared to other manufacturers. 

              For how long have I used the solution?

              We have been using Sophos XG for about a year and a half.

              What do I think about the stability of the solution?

              This is a stable product, although the web GUI is slow. We plan to use it for another couple of years.

              What do I think about the scalability of the solution?

              This is a small site, and we have 15 users.

              How was the initial setup?

              The initial setup for Sophos XG was not straightforward. We already had experience with Sophos UTM, but they are completely different systems. The deployment took us one week to complete.

              What about the implementation team?

              We deployed this solution in-house.

              Which other solutions did I evaluate?

              I now have a proof of concept with a FortiGate firewall and we are trying some test cases on it.

              What other advice do I have?

              For now, this is not a product that I can recommend.

              I would rate this solution a six out of ten.

              Which deployment model are you using for this solution?

              On-premises
              Disclosure: I am a real user, and this review is based on my own experience and opinions.

              PeerSpot user
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                Senior System Administrator at a financial services firm with 201-500 employees
                Real User
                Has a simple setup and has good stability
                Pros and Cons
                • "The simplicity of the setup is the most valuable feature."
                • "Their technical support needs improvement. I've been on hold with them for hours waiting for their support."

                What is most valuable?

                The simplicity of the setup is the most valuable feature.

                What needs improvement?

                Their technical support needs improvement. I've been on hold with them for hours waiting for their support.

                For how long have I used the solution?

                I have been using Sophos XG for five years. 

                What do I think about the stability of the solution?

                They seem pretty stable. They're pretty good devices when they're up and running. Once you get them up and running they seem to work quite well. It runs 24/7.

                What do I think about the scalability of the solution?

                They're very scalable.

                How was the initial setup?

                The setup is easy. We did the deployment ourselves. 

                What other advice do I have?

                If you pay for the premium support, you'll get better support from Sophos.

                I would rate Sophos XG an eight out of ten. 

                The integration with their Sophos Central isn't great. That needs some work. If they could work on the integration with Sophos Central, that would be great.

                Disclosure: I am a real user, and this review is based on my own experience and opinions.

                PeerSpot user
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