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PeerSpot user
CEO at Makros SPA
Consultant
It allow us to see literally everything when it comes to traffic in a very easy and intuitive way.

What is most valuable?

  • Web and Application filter
  • Wireless integration
  • Email protection with encryption
  • Reporting and Dashboards

How has it helped my organization?

Mostly it's related to visibility as this platform allow us to see literally everything when it comes to traffic in a very easy and intuitive way.

What needs improvement?

I would like to see the possibility to add or block some content directly from the log interface or the live view of the interface so that if I see that an IP address is consuming a lot of bandwidth, I can right click on it and set some kind of policy. Everything else its perfect. 

What was my experience with deployment of the solution?

There was no issue with the deployment.

Buyer's Guide
Sophos XG
October 2024
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

There has been no issue with the stability.

What do I think about the scalability of the solution?

There have been no issues scaling it to our needs.

What other advice do I have?

Contact a good partner with experience and follow the online KB for doubts. its almost everything there 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1142115 - PeerSpot reviewer
CIO at a tech services company with 11-50 employees
Real User
Useful VPN, helpful vendor implementation, and quick support
Pros and Cons
  • "One of the most valuable features is the VPN."
  • "Sophos XG should improve on the GDPR features involving data protection and encryption. Security regarding data protection is important."

What is our primary use case?

We use Sophos XG to protect our perimeter network and internet access.

What is most valuable?

One of the most valuable features is the VPN.

What needs improvement?

Sophos XG should improve on the GDPR features involving data protection and encryption. Security regarding data protection is important.

For how long have I used the solution?

I have been using Sophos XG since they bought Astaro, and it has been for approximately 15 years.

What do I think about the stability of the solution?

Sophos XG is stable. We've been using it for a long time. We had a lot of proposals from other vendors, but we decided to stick with Sophos.

What do I think about the scalability of the solution?

We have found Sophos XG to be scalable.

We have approximately 150 people using the solution which includes people that do not know they are using it, collaborators, and administrators that work on it.

How are customer service and support?

We had to use support a few times and the answers we received were straightforward and in a timely manner.

Which solution did I use previously and why did I switch?

We were using other solutions previously. However, Sophos bought the companies that created them. We kept using the same solution but the name has changed.

How was the initial setup?

The implementation of Sophos XG is not as straightforward as we would expect in the latest versions.

What about the implementation team?

We used a company to do the implementation of Sophos XG. The process did not take very long, it took them approximately two weeks. It did not seem that difficult. Our experience with the vendor's support was very good.

We have a team of four that work on the Sophos XG for maintenance. They are not working on it full-time but they are all skilled to intervene if needed, and the first line of support for the solution.

What's my experience with pricing, setup cost, and licensing?

Sophos XG is a very good solution, and it's cheaper than most of the other vendors. It is really affordable.

We are on a three-year license to use the solution.

Which other solutions did I evaluate?

I have evaluated other solutions, such as Check Point.

What other advice do I have?

My advice to those wanting to implement this solution would be training is required for the implementation.

I rate Sophos XG an eight out of ten.

I'm aware that there are other solutions that are probably better than Sophos XG, such as Check Point. However, I still find that it's a very good solution for small to mid-size companies.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Sophos XG
October 2024
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
reviewer1739214 - PeerSpot reviewer
Network engineer at a manufacturing company with 201-500 employees
Real User
All the features are contained within a single bundle and the solution comes with easy installation and a user-friendly GUI
Pros and Cons
  • "The solution comes with a common bundle which comprises all the feature."
  • "While it is possible to configure between two of the solution's devices in the same model, the high available usually fails."

What is our primary use case?

We use the solution for incoming and outgoing computer traffic. It has advanced Samsung features, which means it adds IPS to each of the packets. It creates different zones and manages of each of them individually. It can also be managed from the central cloud solution, known as the super central. It works with most devices. 

The server comes with web server protection and and provides application, email and avenue protection, meaning the solution boasts many features. 

What is most valuable?

The solution is really cool and has a very user friendly GUI. 

It comes with a common bundle which comprises all the feature. There is no need to get one edition, just the license. With Cisco, I must get different bonds and types, but Sophos XG has all the bundles in a single box. 

What needs improvement?

While it is possible to configure between two of the solution's devices in the same model, the high available usually fails. We are talking about when there are two devices running concurrently. When it comes to the traffic, there is a distribution of load balancing and the upworking. This is what is meant by high availability. 

For how long have I used the solution?

I have been using Sophos XG for three years.

What do I think about the stability of the solution?

The solution is definitely stable. 

What do I think about the scalability of the solution?

For sure, the solution is scalable. 

Which solution did I use previously and why did I switch?

We did not use a different solution prior to Sophos XG. 

How was the initial setup?

The installation is extremely straightforward. 

Deployment takes one hour, tops. 

What about the implementation team?

Installation can be done on one's own. 

The same holds true of deployment. 

What's my experience with pricing, setup cost, and licensing?

There is no need to get one edition, just the licensing, as we are talking about a common bundle which encompasses all the features. 

Which other solutions did I evaluate?

Unlike Cisco, which requires the purchase of different bonds and types, Sophos provides all of the bundles in a single box. 

What other advice do I have?

I would recommend the solution to others. 

I rate Sophos XG as a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. Network Officer at a tech services company with 1,001-5,000 employees
Real User
Features a great firewall but better solutions exist regarding email security
Pros and Cons
  • "The user interface is very good."
  • "We are not very happy with the customer support they provide — it's quite slow."

What is our primary use case?

We use this solution as our main firewall. We also use it for email security purposes. Within our organization, there are roughly eight employees using this solution. 

What is most valuable?

The user interface is very good. As we've been using Sophos for four years now, we're very comfortable with the GUI interface. In addition, the IPS is quite good. 

What needs improvement?

We recently updated our previous version; now, the security licensing fee is quite high. I don't know if it's a bug in the OS, but it's not been very stable after we upgraded to the latest version.

For how long have I used the solution?

we have been using Sophos for XG for four years. 

What do I think about the stability of the solution?

Sophos is quite stable.

What do I think about the scalability of the solution?

It's not that scalable but it's good enough for us. 

How are customer service and technical support?

We are not very happy with the customer support they provide — it's quite slow.

A year ago, we contacted technical support regarding the high security licensing fees but they still haven't gotten back to us; they're still analyzing the log.

Support-wise, I would only give Sophos a rating of three to four out of ten. 

How was the initial setup?

For us, the installation was very straightforward. We deal with a local vendor and they guide us through the installation process. We haven't experienced any issues setting up this solution. 

What's my experience with pricing, setup cost, and licensing?

The price of Sophos is reasonable. It's not too expensive — I think it's worth it. Price-wise, I'd give Sophos a rating of eight out of ten.

Which other solutions did I evaluate?

Before Sophos, we were using Fortinet. Fortinet was also a good solution but Sophos was equipped with more features that we needed. 

What other advice do I have?

Feature-wise, I would give Sophos a rating of seven out of ten.

They need to improve their support, overall customer care, and lower the security licensing fees. If they improved these issues, I would give them a higher rating.

 Before upgrading any Sophos firmware, be sure to contact the Sophos team and upgrade it according to their advice. Without their advice, I wouldn't recommend performing an upgrade.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Entrepreneur at Carmel Infotech Solutions
Reseller
Good reporting, stable, with local support available
Pros and Cons
  • "It is feature-rich, I like the server authentication, and the reports are good."
  • "In the next release, I would like to see improvements made to the policy and simplify the policy-making, as the complexity of it makes it really tough."

What is our primary use case?

I am a reseller.

What is most valuable?

It is feature-rich, I like the server authentication, and the reports are good.

What needs improvement?

The recent changes of the policy compared to Cyberoam are a little bit less user-friendly and complicated. Cyberoam is much easier to use.

Security could be better.

In the next release, I would like to see improvements made to the policy and simplify the policy-making, as the complexity of it makes it really tough.

For how long have I used the solution?

I have been working with Sophos XG for more than six years.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

It's more scalable than most, but like other products, a Sandbox cannot be scalable.

Our clients are small and medium-sized companies.

How are customer service and technical support?

We get a local-level team for support. There is less support with Cyberoam.

Which solution did I use previously and why did I switch?

Cyberoam is the first product I started selling. We sell Fortinet also. Customers prefer Fortinet.

There is not a lot of difference between Sophos and Fortinet, they are very similar but in a large environment, Fortinet is better.

How was the initial setup?

The initial setup is really not a problem, but the policy-making is a bit complex.

What's my experience with pricing, setup cost, and licensing?

The price is not reasonable. The price is a bit higher.

Cyberoam is better in terms of cost.

What other advice do I have?

I always recommend Sophos but there is a Enterprise security concern so I prefer Palo Alto.

I would rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
reviewer1509228 - PeerSpot reviewer
Network Manager at a outsourcing company with 5,001-10,000 employees
Real User
Protects our network but has a limited range of IP addresses
Pros and Cons
  • "Sophos XG protects our network from advanced threats."
  • "There's an IP address delivery for our VPN client and a limited range of IP addresses. So this is a problem in the latest firmware release, but rather than using homework scenarios, we need a lot of VPN clients."

What is our primary use case?

Sophos XG protects our network from advanced threats.

What is most valuable?

VPN client list has a secondary client, so we need to use it without specific software for Sophos Connect client. I am using the VPN client list and it works fine.

What needs improvement?

There's an IP address delivery for our VPN client and a limited range of IP addresses. So this is a problem in the latest firmware release, but rather than using homework scenarios, we need a lot of VPN clients.

For how long have I used the solution?

I have been using Sophos XG for a couple of years.

What do I think about the scalability of the solution?

It's important to put together the VPN client features and others because we need to use this to improve the scenario and implement the IP address delivered to the VPN client. With another point of sale there, I believe that incorporating the two solutions is important to make the VPN client work.

How are customer service and technical support?

We offer contact center services and have a channel to reach the product support team, and they are ready to help when needed.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network & System Administrator at a tech services company with 201-500 employees
Real User
Easy to set up, monitor, and block traffic, but the stability could be better
Pros and Cons
  • "The most valuable features are the central management, the user VPN, and communications."
  • "I need to open the email to see what it contains and the value of it before I know whether to access it or not."

What is our primary use case?

We are using this product to monitor traffic, payments, and VPN access to our branches. Some are using VPN with hooks, Sophos XG 210, and the main one they are using in the data center is Sophos XG 310.

What is most valuable?

The most valuable features are the central management, the user VPN, and communications.

You can monitor and block traffic.

What needs improvement?

In regards to email as an example, if you experience any malware, it is contained in the container but doesn't give you any information about the email, or what is contained in the email. You only have the option to reject it or to release it.

I need to open the email to see what it contains and the value of it before I know whether to access it or not.

Stability needs improvements.

For how long have I used the solution?

We started with Sophos SG UTM 9, then we upgraded to XG. We have been using the latest version of XG for two years.

What do I think about the stability of the solution?

The stability could be better.

What do I think about the scalability of the solution?

It's scalable and good for small businesses.

We have approximately 120 users.

How are customer service and technical support?

I have contacted technical support three to five times per year.

It's good, but I don't have many questions to ask.

Which solution did I use previously and why did I switch?

Previously, I was using Sophos SG. We were not using any other software from any other vendor. We have only dealt with Sophos.

How was the initial setup?

The initial setup was simple. It was not complicated.

If you are familiar with the technology, the implementation will not be difficult.

It also depends on the business needs.

From testing and switching from SG to XG, it took approximately one week to deploy.

What about the implementation team?

We had help from the vendor. The maintenance and the VPN connection is done in-house.

What's my experience with pricing, setup cost, and licensing?

It is not expensive, it's a reasonable price.

There are some additional fees for additional tools.

What other advice do I have?

I can recommend Sophos XG to others who are interested in using this solution.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior System Administrator at a financial services firm with 201-500 employees
Real User
Has a simple setup and has good stability
Pros and Cons
  • "The simplicity of the setup is the most valuable feature."
  • "Their technical support needs improvement. I've been on hold with them for hours waiting for their support."

What is most valuable?

The simplicity of the setup is the most valuable feature.

What needs improvement?

Their technical support needs improvement. I've been on hold with them for hours waiting for their support.

For how long have I used the solution?

I have been using Sophos XG for five years. 

What do I think about the stability of the solution?

They seem pretty stable. They're pretty good devices when they're up and running. Once you get them up and running they seem to work quite well. It runs 24/7.

What do I think about the scalability of the solution?

They're very scalable.

How was the initial setup?

The setup is easy. We did the deployment ourselves. 

What other advice do I have?

If you pay for the premium support, you'll get better support from Sophos.

I would rate Sophos XG an eight out of ten. 

The integration with their Sophos Central isn't great. That needs some work. If they could work on the integration with Sophos Central, that would be great.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
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Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.