Sophos XG Reviews

The simplicity of the setup is the most valuable feature.

Their technical support needs improvement. I've been on hold with them for hours waiting for their support.

I have been using Sophos XG for five years. 

They seem pretty stable. They're pretty good devices when they're up and running. Once you get them up and running they seem to work quite well. It runs 24/7.

They're very scalable.

The setup is easy. We did the deployment ourselves. 

If you pay for the premium support, you'll get better support from Sophos.

I would rate Sophos XG an eight out of ten. 

The integration with their Sophos Central isn't great. That needs some work. If they could work on the integration with Sophos Central, that would be great.

We are resellers of Sophos XG and I'm the company's managing director. 

I like the firewall endpoint and email encryption that Sophos XG provides.

As with solutions like Palo Alto and other firewalls, the SD-WAN needs to be rigorously and aggressively improved because when we provide this solution to our customers, it often fails at the network security level. 

I've been using this solution for seven years. 

The stability of this product is good, we've never had any complaints from our customers. 

The scalability is fine. 

Licensing costs for this product are reasonable. 

I rate this solution eight out of 10. 

Most of the clients use it for web filtering, application control, SSL inspection, and VPN. We have on-premise and cloud or virtual environment deployments. On the cloud, Sophos XG is on Azure or OVH.

The most valuable is the synchronized security between Sophos XG and Sophos endpoint because it provides a lot of visibility about unknown applications. The endpoint shares the information of unknown applications, and you can learn about those applications and create policies to allow or block those applications.

Everything is working as expected at this moment, but the anti-spam solution in Sophos XG needs to be improved. It needs more granular features and more stability. The anti-spam solution currently doesn't have many features, and we would like to have more features. At this moment, there is no expression filter for anti-spam. We need something to be able to filter subjects or attachments in emails based on the keyword. Sometimes, there is an issue with anti-spam, and Sophos XG suddenly stops processing incoming or outgoing emails. The only solution for this issue is to restart the appliance.

Their support should be improved. It takes a long time to escalate a support case from level one to level two.

I have been using Sophos XG for six years.

It is stable, but sometimes, there is an issue with anti-spam, and Sophos XG suddenly stops processing incoming or outgoing emails. This is the only issue that I have with the anti-spam solution on Sophos XG.

It is scalable. Most of our clients are small enterprises. We also have some medium enterprises.

Their support should be improved. When we open a support case on their support portal, it first goes to their tier-one support. When an issue is complex, it takes a long time to escalate a support case to a level-two engineer, which is frustrating. Their response time is slow.

Its deployment and setup are very easy. It is not at all complex to set up. The deployment duration varies. It can take around three days for a deployment with anti-spam, application control, IPS, and VPN with filtering.

For its deployment and maintenance, usually, there are two of us, but sometimes, there is just one person.

Most of the customers here evaluate FortiGate against Sophos XG. Some of them also evaluate WatchGuard Firebox. In the past, FortiGate had the advantage of having an SD-WAN solution, but now Sophos also has an SD-WAN solution with a graphical user interface.

Sophos XG is very easy to follow and easy to configure, which is something very valuable for me and our customers. It is also very easy to use a site-to-site VPN with certificates, which is another pro. SD-RED devices are one more advantage that Sophos has over other vendors. These devices are very useful for those customers who don't have IT personnel in branch offices. With SD-RED devices, they can connect to the central site. The connection is automatically established with Sophos XG on the site. There is no need to have an IT person on the site.

I would recommend this solution because it is really easy to implement. Sophos XG is very focused on cybersecurity. Its ability to synchronize information with Sophos endpoint is a very good feature when you are concerned about security. Other vendors or firewalls are more focused on establishing the connection and policies.

I would rate Sophos XG an eight out of ten. It is very good, but it could be better.

Our main use case of this solution is to support internal clients with virus scanning on laptops and on critical processors.

An area of improvement would be the reporting as diagnostic graphs take a long time to load and refresh. If there could be an option to show only select graphs, it may speed up the graphics.

Most of the time we don't use the disk usage, memory or CPU graphs. The main graph we watch is the bandwidth usage.

Additionally, their previous update contained many bugs. They need to ensure that, before releasing a new version, there are not so many bugs.

I have been using this solution for two years.

The solution is stable.

We previously used Caveo Systems, but that was about 10 years ago.

The initial setup is very easy. The licensing and setting up of firewall rules takes some time, but the full deployment took about an hour.

The pricing is economical.

I recommend the solution due to its ease of use and pricing.

The endpoint protection plan is the most valuable feature of the solution. 

The filtering is very easy to do. You can segment and create profiles for usage very easily.

The UTM itself needs improvement. When you're navigating it seems like it takes forever to load anything. The hardware is okay. It's just the software that could be more responsive. 

We do updates periodically, but the solution is very stable. We haven't had to go back to the site to reconfigure it or anything like that.

At the moment, we haven't had a reason to contact technical support.

The initial setup is very straightforward.

We implemented the solution ourselves.

We tend to go for the bundle because it's pricing is competitive. If a unit comes out and they bundle the hardware with the software, it seems to work for us. I've seen that with future upgrades coming up, that features like this will be taken away. The option to get a combo with hardware means the software portion is mostly free, and then you pay upfront for the three-year license for everything.

However, with the changes, I don't think that's going to be available anymore. It might sway our clients away from Sophos. Maybe there's something that can be worked out. Other than that, we've been happy with the price. It's competitive if you compare it to the competition, from a price point of view.

We use a variety of deployment models, including public cloud, private cloud, and on-premises.

For what we are using the solution for, its practically perfect. We don't need other features added. The solution offers exactly what we need.

I would rate the solution seven out of ten.

The solution is mostly a good firewall. 

The initial setup is pretty easy compared to other options on the market.

The product has been stable.

The solution can scale. 

Technical support is responsive. 

Sophos offers pretty good pricing.

The user interface could be better.

We find that the solution takes too long to load. It's slow. 

We've been dealing with the product for six or seven years at this point. It's been a while. 

The solution has been stable. We haven't had any bugs or glitches and it doesn't crash or freeze. It's reliable. 

We have customers of every size, including medium and enterprise-level.

The product can scale and if a company needs to expand it can do so.

Technical support is pretty good. We've been happy with their level of responsiveness. I have no complaints. 

The initial setup isn't too difficult or complex. It's pretty straightforward. 

We find the pricing to be reasonable and not overly expensive. 

We are a Sophos reseller. 

I'd rate the solution at a seven out of ten. If the graphical user interface was better and the performance was stronger, I would rate it higher. 

The solution is a next generation firewall and we have gotten good customer feedback. It is a very good appliance. The daily, up-to-date security features of the solution's updates and device answer customer IT needs concerning security, network and web protection and new protections, such as those concerning data. 

The box needs to be fixed

Moreover,the bugs need fixing. I also think that SD-WAN features should be added. The intelligence feature should be improved and Sophos needs upgrading and updating. 

I've been using Sophos XG since 2015.

The solution is stable. 

Both Sophos XG and XGS offer a host of cloud-based security features. 

The solution is very scalable. 

Our IT-related infrastructure allows us to scale up. This is a good feature of SD-WAN, which affords easy scalability to modern networks and many data center advances. The SD-WAN features are the most important part of Sophos XG's scalability. When it comes to the scanning power requirements, we have the ability to scale over it. 

While the solution proved to be user-friendly and to offer an easy deployment we faced many issues involving its registration. This posed an issue when it came to scaling. However, we found it to be easy to configure and implement. 

The solution is more cost-effective than FortiGate, Cisco and Palo Alto, which have very expensive licenses.

The solution is very user-friendly. 

I would recommend the solution to my customers because it costs a fraction of its previous price and most of them cannot afford an expensive EDR backup.

We manage other companies' IT infrastructure and some of them use this network solution.

The most valuable feature I have found to be the reporting function.

Some of the firewall rules are complicated for us to understand, they should be simplified.

I have been using this solution for approximately five years.

We have used many different versions. In some of the older versions, the refreshing time took approximately 20 min which is too long, and in other versions, we experienced other stability issues.

The solution is scalable. We have approximately 25 clients using this solution.

The technical support was very good before. However, now it is very difficult for us to reach them. There are crucial times when we need to speak to support but they take up to three hours to resolve or to address the issue. Sometimes it takes them 45 minutes to answer the call. When you are with a client you cannot wait this long. 

The technical support needs to improve their response time in answering the calls and finding a solution.

The installation is easy. However, configuring the permissions or rules in the new version is difficult and in the older version, it was simple.

The price of the solution is reasonable when comparing it to other solutions.

I would recommend this solution to others.

I rate Sophos XG a seven out of ten.