The primary use case of this solution is as the main company firewall.
VP of Operations at a manufacturing company with 51-200 employees
Stable, easy to setup the rules, versatile, and good support
Pros and Cons
- "The most valuable feature of this solution is the flexibility of it, it's pretty versatile."
- "The UI needs improvement because it can be a little weird at times."
What is our primary use case?
What is most valuable?
The most valuable feature of this solution is the flexibility of it, it's pretty versatile.
Also, the firewall aspect in terms of setting up rules. They worked pretty well.
What needs improvement?
The UI needs improvement because it can be a little weird at times.
For how long have I used the solution?
I have used Sophos XG in the last twelve months.
Buyer's Guide
Sophos XG
December 2024
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What do I think about the stability of the solution?
This solution is stable. We haven't had any real issues.
What do I think about the scalability of the solution?
I don't know if this solution is scalable. We haven't explored this area yet.
As we grow, we plan to increase usage.
How are customer service and support?
Technical support is good.
How was the initial setup?
Initially, the setup was a bit complex.
It was complex because we were coming off of a different setup. It was just getting used to the software, but it's not too bad.
We require one and a half staff members for the deployment and the maintenance. They seem to do a pretty good job of updating it and keeping it current.
What about the implementation team?
We implemented ourselves. We did not use a vendor or integrator.
What was our ROI?
We're military contractors, and the cybersecurity compliance aspect of it has been the most helpful.
We know how the networks operate from our end, even though we are relatively green. We don't what we are comparing it to.
What's my experience with pricing, setup cost, and licensing?
We prepaid in advance to get the max discount.
What other advice do I have?
I would rate Sophos XG an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Department Manager at Direcbusiness Technologies, Inc.
Has good VPN features and capabilities
Pros and Cons
- "We get good usage out of the features. It has enabled us to gain popularity. It has great features."
- "The VPN features and its capabilities are great."
- "We had a difficult time assigning IP addresses to specific MAC addresses."
What is our primary use case?
We use it for monitoring our web access, providing authentication and for security purposes.
What is most valuable?
We get good usage out of the VPN features and its capability; it is a great feature.
What needs improvement?
In terms of improvement, one of the features we are having a hard time getting a hang of is MAC addressing, like when we assign IP addresses to a specific MAC address. That is something that can be improved. For the next release, I think, it should have better feature integration.
For how long have I used the solution?
I have been using Sophos XG for seven years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
The solution is scalable. We use the product for around 70 to 100 users.
How are customer service and technical support?
The support that we used was great.
How was the initial setup?
The initial setup was pretty straightforward. The setup took around one to two weeks.
What about the implementation team?
We did all of the deployment by ourselves and we use one person for maintenance.
What was our ROI?
I think, for the XG, I think the MAC addressing. We were having a very hard time assigning MAC addresses with specific IP.
Which other solutions did I evaluate?
We haven't chosen any other product, besides Sophos.
What other advice do I have?
I would rate Sophos XG an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Sophos XG
December 2024
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.
Support Services Manager at a wholesaler/distributor with 51-200 employees
An easy to use firewall solution that improves our security
Pros and Cons
- "The solution seems pretty stable. We've had no issues so far."
- "It's easy to use, but it's hard to configure exact settings. They need to make it easier to access advanced features."
What is our primary use case?
We use the solution mainly as a firewall.
What is most valuable?
The solution improves security.
What needs improvement?
It's easy to use, but it's harder to configure when you want detailed settings. They need to make it easier to access advanced features.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
The solution seems pretty stable. We've had no issues so far.
What do I think about the scalability of the solution?
We haven't had to scale anything so far, so I'm unsure about the scalability of the solution.
How are customer service and technical support?
I've never had to deal directly with technical support.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
Implementation is straightforward. The only thing that was difficult was that we had some special cases and we had to dig in a lot to find the information for accessing very specific features. Deployment took about a week, however, we did about 6 months of research beforehand. You can deploy the solution with maybe one or two people, but we used five. We only need one person for ongoing maintenance.
What about the implementation team?
We handled the implementation ourselves.
What's my experience with pricing, setup cost, and licensing?
We don't have any costs above the licensing of the solution itself.
What other advice do I have?
We are using the on-premises deployment model.
The solution is easy to implement, however, if you do decide on this solution, I would make sure that you have someone that has experience with this kind of solution or to hire someone to implement the solution properly. It will make everything much easier in the long run.
I would rate the solution 9.5 out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at Eon Networks
The pricing is very competitive in the market and the support is awesome
What is most valuable?
- Internet security, where we have one single point of console; where I can manage my endpoint and my gateway.
- Any messages coming in, I am getting the intermission immediately.
- If my endpoint is getting infected, I get to know.
- If my file is getting infected, I get to know from a single pane point of view.
How has it helped my organization?
The product has been upgraded, and one of the features we were looking for has been incorporated into the newer version. It has allowed me to customize for my needs as well.
For how long have I used the solution?
The past six months.
What do I think about the stability of the solution?
Nothing. No issues. It is quite stable.
What do I think about the scalability of the solution?
This is a little bit of a challenge. Scalability is one issue with the hardware device and hardware files. Any kind of hardware file which has been delivered has been a challenge.
How are customer service and technical support?
Sophos is being preferred only because of their technical support. The tech support there is very good. It is a five-star support system that they have there.
Which solution did I use previously and why did I switch?
Our previous solution was Check Point. I switched to Sophos just because of the pricing issue.
How was the initial setup?
It is very user-friendly to set up. Very straightforward.
What's my experience with pricing, setup cost, and licensing?
Pricing is very competitive in the market.
Which other solutions did I evaluate?
Only Check Point. That was the one product which I evaluated.
What other advice do I have?
The support is awesome. QA is very simple, and the administration is very straightforward.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Development Manager at Computer Learning centre
Secure, highly reliable, and good online support
Pros and Cons
- "The security of Sophos XG is very good."
- "Sophos XG could improve by coming out with more innovative feature developments."
What is our primary use case?
Sophos XG is used as a firewall to manage our WiFi connections.
What is most valuable?
The security of Sophos XG is very good.
What needs improvement?
Sophos XG could improve by coming out with more innovative feature developments.
The solution is secure, but security could always be better, they should work on perfecting the security of Sophos XG.
For how long have I used the solution?
I have been using Sophos XG for approximately a few years.
What do I think about the stability of the solution?
I have found Sophos XG to be very stable.
What do I think about the scalability of the solution?
The scalability of Sophos XG is great.
As our business grows we will increase the users using this solution.
How are customer service and support?
I have not connected the technical support from Sophos XG. I have only used online support from websites which was good.
How was the initial setup?
The initial setup is very easy, it took less than one hour.
What about the implementation team?
We used an integrator for the implementation of the solution.
We have two engineers for the deployment and maintenance of Sophos XG.
What's my experience with pricing, setup cost, and licensing?
The price of the Sophos XG is very good. There are not any licensing costs, it is a one-time purchase price.
What other advice do I have?
I would recommend Sophos XG to others. It is a good solution and I am satisfied.
I rate Sophos XG an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a engineering company with 201-500 employees
Reasonably priced, implementation straightforward, but could be more user-friendly
Pros and Cons
- "The stability of Sophos XG is good, it has good performance."
- "In the Sophos XG, the SD-WAN has all the rules done separately, such as net policy routing. In the previous version, they were all in a single rule and everything was done that way. The way it is now is difficult for us because we are not used to this newer version. The firewall rules should be easier to configure and create. Everything should be done with a single click."
What is our primary use case?
Sophos XG is used as a network firewall.
What needs improvement?
In the Sophos XG, the SD-WAN has all the rules done separately, such as net policy routing. In the previous version, they were all in a single rule and everything was done that way. The way it is now is difficult for us because we are not used to this newer version. The firewall rules should be easier to configure and create. Everything should be done with a single click.
In the next version, the solution would be more user-friendly overall.
For how long have I used the solution?
I have been using Sophos XG for approximately two years.
What do I think about the stability of the solution?
The stability of Sophos XG is good, it has good performance.
What do I think about the scalability of the solution?
Sophos XG has good scalability.
We have approximately 50 people that use the solution in my company.
We use this solution on a daily basis.
How are customer service and support?
We have contacted the support from Sophos XG but we do not require the support often.
Which solution did I use previously and why did I switch?
We previously used Sophos Cyberoam and we switched to Sophos XG because it was the end of life for the Sophos Cyberoam and the bandwidth was poor.
How was the initial setup?
The initial installation of Sophos XG was not difficult.
What about the implementation team?
We used an integrator to do the implementation of Sophos XG.
We only require one person for the implementation and maintenance of the solution.
What was our ROI?
The solution is very good and we have received a return on investment.
What's my experience with pricing, setup cost, and licensing?
The price of Sophos XG is reasonable.
What other advice do I have?
I would recommend this solution to others.
I rate Sophos XG a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Support Engineer at a tech services company with 1-10 employees
Stable, scalability, but performance needs improvement
Pros and Cons
- "The installation is easy. There is a wizard that can be used for a single connection making it simple and if you have multiple connections you can configure it manually."
- "The solution could improve by making the graphical interface better and increasing the performance."
What is our primary use case?
Our customers use Sophos XG as a firewall.
What needs improvement?
The solution could improve by making the graphical interface better and increasing the performance.
For how long have I used the solution?
I have been using this solution for approximately three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The scalability of Sophos XG is good.
Most of our customers are small to middle-sized businesses.
How are customer service and technical support?
The support we have received from the partner has been good.
Which solution did I use previously and why did I switch?
We use Sophos XG, Fortinet, and Palo Alto solutions.
How was the initial setup?
The installation is easy. There is a wizard that can be used for a single connection making it simple and if you have multiple connections you can configure it manually.
Which other solutions did I evaluate?
Sophos tends to have less performance compared to Fortinet, and Palo Alto solutions.
What other advice do I have?
I rate Sophos XG a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Network Administrator at OM Networks Pvt Ltd
Offers up-to-date security updates
Pros and Cons
- "The solution is a next generation firewall and we have gotten good customer feedback."
- "SD-WAN features should be added."
- "The solution is more cost-effective than FortiGate, Cisco and Palo Alto, which have very expensive licenses."
What is most valuable?
The solution is a next generation firewall and we have gotten good customer feedback. It is a very good appliance. The daily, up-to-date security features of the solution's updates and device answer customer IT needs concerning security, network and web protection and new protections, such as those concerning data.
What needs improvement?
The box needs to be fixed
Moreover,the bugs need fixing. I also think that SD-WAN features should be added. The intelligence feature should be improved and Sophos needs upgrading and updating.
For how long have I used the solution?
I've been using Sophos XG since 2015.
What do I think about the stability of the solution?
The solution is stable.
Both Sophos XG and XGS offer a host of cloud-based security features.
What do I think about the scalability of the solution?
The solution is very scalable.
Our IT-related infrastructure allows us to scale up. This is a good feature of SD-WAN, which affords easy scalability to modern networks and many data center advances. The SD-WAN features are the most important part of Sophos XG's scalability. When it comes to the scanning power requirements, we have the ability to scale over it.
How was the initial setup?
While the solution proved to be user-friendly and to offer an easy deployment we faced many issues involving its registration. This posed an issue when it came to scaling. However, we found it to be easy to configure and implement.
What's my experience with pricing, setup cost, and licensing?
The solution is more cost-effective than FortiGate, Cisco and Palo Alto, which have very expensive licenses.
What other advice do I have?
The solution is very user-friendly.
I would recommend the solution to my customers because it costs a fraction of its previous price and most of them cannot afford an expensive EDR backup.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: December 2024
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Good to know the support is dependable. Thanks Vikas.