I use this solution for a firewall and proxy server.
Director at a consultancy with 1-10 employees
Feature rich, useful QoS function, and straightforward installation
Pros and Cons
- "The valuable features of this solution are the VPN, load balancer, and the QoS for splitting the ISP band."
- "The reports could improve, they do not seem complete and more information could be added."
What is our primary use case?
What is most valuable?
The valuable features of this solution are the VPN, load balancer, and the QoS for splitting the ISP band.
What needs improvement?
The reports could improve, they do not seem complete and more information could be added.
For how long have I used the solution?
I have been using the solution for approximately two years.
Buyer's Guide
Sophos XG
November 2024
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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What do I think about the stability of the solution?
I am very happy with the stability of the solution.
What do I think about the scalability of the solution?
There are currently five people using this solution in my organization.
How are customer service and support?
The technical support is good and they provided me assistance through email.
How was the initial setup?
The initial setup is easy. It takes approximately three hours to install.
What's my experience with pricing, setup cost, and licensing?
There is a license required for this solution that is priced well and all the features are included.
What other advice do I have?
I would recommend this solution, it is very good.
I rate Sophos XG a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Head Of Network & Technical Support at a financial services firm with 501-1,000 employees
Plenty of features, easy to use and simple install
Pros and Cons
- "In my experience, the solution was easy to use, has lots of features, and is easy to configure."
- "There are issues with electricity with this solution."
What is our primary use case?
We use the solution as our HQ main firewall.
What is most valuable?
In my experience, the solution was easy to use, has lots of features, and is easy to configure.
What needs improvement?
There are issues with electricity with this solution.
For how long have I used the solution?
I have been using the solution for approximately five years.
What do I think about the stability of the solution?
I have found the solution to be stable.
What do I think about the scalability of the solution?
The scalability could be better. We have 500 to 1000 users using the solution at my company.
How was the initial setup?
The installation is easy.
What about the implementation team?
The deployment only took an hour for one person to do it.
What's my experience with pricing, setup cost, and licensing?
The hardware is inexpensive but the license is expensive.
What other advice do I have?
I am going to continue using this product and I recommend this product to others.
I rate Sophos XG a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Sophos XG
November 2024
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,053 professionals have used our research since 2012.
Founder & Chief Operating Officer at a tech services company with 11-50 employees
Secure, reliable access, with good support that responds promptly
Pros and Cons
- "It is easy to implement."
- "It is already secure but it could be better in terms of other breaches that may occur."
What is our primary use case?
We use Sophos XG to provide access to our internal environment, to our infrastructure for our clients.
What is most valuable?
It is easy to implement.
It is very secure, which is why we have chosen it.
What needs improvement?
It is already secure but it could be better in terms of other breaches that may occur.
For how long have I used the solution?
I have been using the latest version of Sophos XG for a few months.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
Sophos XG is scalable.
This solution is being used by approximately 800 to 1,000 people.
How are customer service and technical support?
Technical support is very good. They are very prompt.
Which solution did I use previously and why did I switch?
I have not used any other solutions before using Sophos XG.
How was the initial setup?
The initial setup is straightforward. It is easy to install and it only took a few hours to do.
You only need one person to maintain this solution.
What about the implementation team?
We have an in-house team to install and deploy the solution. We did not use an integrator.
What's my experience with pricing, setup cost, and licensing?
We pay our licensing fees yearly.
I don't think that it is expensive when you compare it with other solutions available on the market.
What other advice do I have?
We have not had any issues with this solution. I would recommend it and my advice is that people should definitely try it out.
I would rate Sophos XG a nine or a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Engineer at a tech services company with 201-500 employees
Dual antivirus sets solution apart from other vendors
Pros and Cons
- "Sophos CG is cost-effective, which makes it really suitable for SMB. If you want basic security and more embedded features, go with Sophos XG."
- "We are facing some technical issues with Sophos XG right now. We have already escalated this issue with the Sophos technical support. They seem to be working on it. We are satisfied with the technical support. They reply quickly to our queries, but sometimes take time upgrading their systems."
What is our primary use case?
We do not have a primary use case for this solution. We are using Sophos XG to configure wireless networks. Some of our clients have Sophos XG integrations and we are using the MAC filtering on it.
We also use the Sophos XG antivirus, content filtering, and as a secure email gateway.
We have a bundled license with an email security subscription. We also use the free Sophos XG VPN.
What sets Sophos XG apart from other vendors is the solution's dual antivirus. We enabled the Security Heartbeat feature, which synchs endpoints with the network layer antivirus; they work as a single unit. If there is a virus attack from outside world, the firewall handles it. If a virus comes when the network layer is idle, the endpoint protection takes care of it, which is why we are using this solution in our office scenario.
What is most valuable?
The solution is not vulnerable and that is the most important aspect of it for me. We deployed the Sophos XG firewall on the Edge browser and everything that comes in from the outside world as a potential threat is handled by the firewall.
I'm satisfied with the user interface and the solution's security level. They have a sandboxing solution for zero-day threats and a real-time cloud solution with millions of tags. I think the number at this point is four million tags. This is a good features in Sophos XG; it provides more security against new attacks, which are generated every day.
What needs improvement?
I don't see any drawbacks to this solution at the moment. I know of other products that have more features and are more advanced stages, but ultimately, an organization's choice of software depends on its budget. If you have a small amount of money and you want to secure your network, Sophos XG can provide you with network security. Sophos ZG is a mid-range solution. There are solutions that are above it in terms of features on the market, but they cost more money.
They could work on their technical support to make it more productive for the end customer. Some of my friends and colleagues have had unfavorable experiences with the tech support taking too long to close their ticket. However, I opened two cases this week and both have been resolved.
For how long have I used the solution?
I have been using Sophos XG for five years.
What do I think about the scalability of the solution?
My impressions of the solution's scalability is that it varies depending on the model or capability of the box. When we have clients that want to deploy a small box on 200 or 150 users, we suggest that they get a box that's better able to cater to problems and their traffic. If a customer has 35 or 50 users, we will propose just a small box.
How are customer service and technical support?
We are facing some technical issues with Sophos XG right now. We have already escalated this issue with the Sophos technical support. They seem to be working on it.
We are satisfied with the technical support. They reply quickly to our queries, but sometimes take time upgrading their systems.
How was the initial setup?
The initial setup was not complex. I was new to the solution when I deployed it and I didn't face any problems; it wasn't a hassle or challenging for me.
Which other solutions did I evaluate?
I did not evaluate any other options.
What other advice do I have?
This is a mature product. It has a good Gartner rating. It is best for the enterprise level, for the SMBs. Anyone can deploy according to the needs of their customers.
Sophos CG is cost-effective, which makes it really suitable for SMB. If you want basic security and more embedded features, go with Sophos XG.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Senior IT Infrastructure Solutions Engineer at a tech services company with 51-200 employees
Cloud portal allows me to manage firewall from any location; interface is user-friendly
Pros and Cons
- "Valuable features include: the ease of setting up the VPN connection; the fact they have the cloud management option, so I can manage the firewall on a cloud platform from anywhere I am; the user interface is very user-friendly, so it's very easy for the administrator to make any policy changes."
- "I would like the update process to be easier, to update the firmware of the boxes. I think it's much better automatically than having to do it manually: Download the file, do network discovery. I they can make the update process much more automatic that would help."
What is our primary use case?
We use it for VPN connectivity with remote sites, as well as general IPS and IDS.
It's a satisfactory solution so far, no problems. It's very easy to use, and we have technical support for any issues, so it's quite good.
How has it helped my organization?
It's cost-effective. We are not that big a company. It gives us the features that we need.
What is most valuable?
- The ease of setting up the VPN connection.
- The fact they have the cloud management option, I can manage it on a cloud platform. So anywhere I am, I can always manage the firewall.
- The user interface is very user-friendly, so it's very easy for the administrator to make any policy changes.
What needs improvement?
I would like the update process to be easier, to update the firmware of the boxes. I think it's much better automatically than having to do it manually: Download the file, do network discovery. If they can make the update process much more automatic that would help.
What do I think about the stability of the solution?
The stability, so far, is actually quite good. I think the only issue we have had is some flapping on the connection, but it was a bug. The support is quite good, so the issue was resolved in no time at all. We have not had many issues at all. It's been working fine.
What do I think about the scalability of the solution?
I don't think this applies in our own case because we just bought the medium-range box, so it's adequate for our needs.
How are customer service and technical support?
It's very good, very responsive, and they resolve our issues in no time at all.
Which solution did I use previously and why did I switch?
We were previously using a different solution, a Cisco ASA firewall, but it was not a next-generation of firewall, next-generation meaning it can do unified threat management. We wanted a new solution that would also give us next-generation features, like anti-malware and end-point management and the like. That informed our choice of Sophos.
When selecting a vendor, the stability of the solution and then the technical support are very important. Also, the cost-to-reward ratio, the value we get from the product compared to what we pay for it. In addition, ease of management; how easy is it to manage? If it's too complex to manage it's a problem because you don't want to spend too much time managing it.
How was the initial setup?
It was completely straightforward, but our internal network is not that complex.
Which other solutions did I evaluate?
We evaluated Sophos vs Fortinet and Sophos vs Cisco.
The cost of Sophos was more competitive compared to the rest. We also considered the management and it was easier to manage than the rest. That's how we came to our conclusion.
What other advice do I have?
I would rate it an eight out of 10. I don't rate it "perfect" because it can always improve. But the features that come along with Sophos are very, very extensive. It gives me so many options, the ability to remotely manage my firewall from anywhere, given the cloud portal. The solution hasn't given us too many problems at all, and even when we did have an issue, it was resolved.
My advice is to take advantage of the trials, they have a trial on their website where you can see how the cloud management works; you can have a free account for one month and play around with it and see how easy it is to manage. That way you can know if it can handle the services you are going to require. Take advantage of training on their website as well. Check the industry ratings, they are pretty highly rated.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Service Delivery Engineer - Network Security Lead at a tech services company with 51-200 employees
Simple to use, simple to manage, and simple to administer
Pros and Cons
- "The most valuable feature is the Intercept X. It is the advanced features that are used for malware detection, and antivirus."
- "Sophos can definitely improve with the interoperability between solutions."
What is our primary use case?
This firewall is part of the security solution that is implemented in medium-sized enterprises.
We are using it for endpoint and user security for laptops and mobile phones.
What is most valuable?
The most valuable feature is the Intercept X. It is the advanced features that are used for malware detection and antivirus. It's similar to antivirus on steroids.
It's simple to use and has a simple interface. It's generally straightforward and configuration-wise, it's not complex.
It's a very simple product to use and that's why you find it is used mostly in small to medium-sized enterprises. They don't have the manpower that a large organization can have, in terms of the skilled workforce when it comes to cybersecurity. They just need something that is simple to use, simple to manage, and simple to administer, but effective at the same time. That's the main selling point for Sophos.
What needs improvement?
I have not used their SD-WAN product or the SD-WAN feature, so I don't know how scalable the SD-WAN is. But, I hope just that the SD-WAN is up to par with FortiGate.
The integration is an area that can improve a bit. One of the other solutions that I have used that is highly interoperable is Fortinet. It's easy to integrate with other products.
Sophos can definitely improve with the interoperability between solutions.
For how long have I used the solution?
I have been using Sophos XG for a year and a half.
We are using the latest version.
What do I think about the stability of the solution?
It is very stable. I've not had any issues with it.
In terms of bugs, I've not had any bugs, or I've not encountered any bugs when deploying Sophos or administering Sophos products.
What do I think about the scalability of the solution?
In terms of scalability, it's very scalable because they have different sized firewalls for different requirements or different specifications.
It is also able to do high availability, so it's very scalable.
Currently, in our organization, we have coverage with Sophos Intercept X Endpoint Protection. We have 49 employees. We plan to continue to use this solution.
We are currently subscribed to a three-year product and will be using it for a duration of three years.
How are customer service and technical support?
I have not had any cases where I had to log technical support, but I believe it would be fast enough in case I needed to reach out to them.
Which solution did I use previously and why did I switch?
We are also using Fortinet FortiGate Firewall.
How was the initial setup?
The initial setup is very simple.
For a normal deployment with basic configuration in a medium-sized enterprise, it can take a day and a half.
If it's a complex network design then it might be three to four days.
It only requires one person to deploy and maintain this solution.
What about the implementation team?
We used an implementor and an integrator, but usually, I do it by myself.
Which other solutions did I evaluate?
The features in Sophos XG are the same features you would find in Palo Alto or Fortinet.
What other advice do I have?
I just like it the way it is. I wouldn't recommend any changes to it, because what they have is working and it's working very well. It is a product that I definitely recommend to others.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Security Manager at a financial services firm with 201-500 employees
Ability to be managed by all users; unfortunately there is no tracking
Pros and Cons
- "Each user has the ability to manage the solution."
- "Inability to investigate incidents, there is no tracking."
What is our primary use case?
We are customers of Sophos and I'm the company IT security manager.
What is most valuable?
I like that each user has the ability to manage the solution.
What needs improvement?
It's a problem that we are not able to investigate incidents, there is no tracking. Security is also lacking in this product.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
Stability is good, no problems.
What do I think about the scalability of the solution?
Scalability is fine.
How are customer service and technical support?
Technical support could be improved, it's not great.
What's my experience with pricing, setup cost, and licensing?
The price is good, it's not an expensive product.
What other advice do I have?
I would not recommend this firewall to others.
I would rate this product a seven out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head ICT at a tech services company with 11-50 employees
Reliable, easy to install, reasonably-priced, with good management control
Pros and Cons
- "I like the dashboard, the interface, the management console, and the remote login."
- "I would want the level of integration to have another device on your network that is also reliable."
What is our primary use case?
We use this solution as a firewall, and for remote login during the lockdown period.
We have used Sophos client, which is connected to the firewall to help our users to log in remotely.
How has it helped my organization?
We have always used firewalls, this is just a different one that we have deployed. It allowed our clients to log in remotely.
It has also helped us with outbound and inbound account management.
We have used it to manage the usage of the sites and helping to control the internet usage during productive hours.
What is most valuable?
I like the dashboard, the interface, the management console, and the remote login.
What needs improvement?
I would like to explore network access control. I haven't seen that it is clearly deployed.
It might be something that is already in place, or if it is available on another device.
I would want the level of integration to have another device on your network that is also reliable.
For how long have I used the solution?
I have been using Sophos XG for three years.
What do I think about the stability of the solution?
It's very stable. It has never given us any problems.
When there are power failures, we have to reboot the network.
What do I think about the scalability of the solution?
We have not tested the scalability. Our users are below 100, and from the time that we got it, our number of users has not gone above that original 100.
From what I have read, it's scalable and we have plans to increase our usage. For example, we are not using the Intrusion section, which is an area that we want to use.
We also plan to install the Sophos endpoint.
We are looking at integrating the two solutions and seeing how they work.
We have been using a different antivirus for our endpoints.
How are customer service and technical support?
I haven't used technical support from Sophos. I have not required it. It's been easy for me to sort out myself.
Which solution did I use previously and why did I switch?
Sophos was our first physical firewall device on our network.
Before that, we were using Linux-based open-source software firewalls.
How was the initial setup?
The initial setup is straightforward. It is easy to install.
What's my experience with pricing, setup cost, and licensing?
The price for the firewall is reasonable.
The endpoint, however, is expensive. The price is not very standard, considering where we are coming from.
What other advice do I have?
We are considering Sophos endpoint and should have it next month.
I would recommend Sophos XGto others.
I would rate Sophos XG an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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Good advice. Thanks. I am currently coparing the Sophos XG125 against the Fortigate 60E. Both close on performance and facilities but I suspect Sophos is going to be cheaper.