Sophos XG is used as a firewall to manage our WiFi connections.
Business Development Manager at Computer Learning centre
Secure, highly reliable, and good online support
Pros and Cons
- "The security of Sophos XG is very good."
- "Sophos XG could improve by coming out with more innovative feature developments."
What is our primary use case?
What is most valuable?
The security of Sophos XG is very good.
What needs improvement?
Sophos XG could improve by coming out with more innovative feature developments.
The solution is secure, but security could always be better, they should work on perfecting the security of Sophos XG.
For how long have I used the solution?
I have been using Sophos XG for approximately a few years.
Buyer's Guide
Sophos XG
March 2025

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What do I think about the stability of the solution?
I have found Sophos XG to be very stable.
What do I think about the scalability of the solution?
The scalability of Sophos XG is great.
As our business grows we will increase the users using this solution.
How are customer service and support?
I have not connected the technical support from Sophos XG. I have only used online support from websites which was good.
How was the initial setup?
The initial setup is very easy, it took less than one hour.
What about the implementation team?
We used an integrator for the implementation of the solution.
We have two engineers for the deployment and maintenance of Sophos XG.
What's my experience with pricing, setup cost, and licensing?
The price of the Sophos XG is very good. There are not any licensing costs, it is a one-time purchase price.
What other advice do I have?
I would recommend Sophos XG to others. It is a good solution and I am satisfied.
I rate Sophos XG an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Network & Hardware Administrator at Nile Projects & Trading Co.
Secure and stable tunnels with web filtering and application control give us confidence in our security
Pros and Cons
- "It gives me a very good, stable connection in all tunnels."
- "I would like to have remote access to clients using a static IP for a certain period of time."
What is our primary use case?
We use this solution for connecting site-to-site and client-to-site VPN for two protocols, IPsec and SSL VPN. We use encrypted tunnels to achieve fully secure connectivity between sites and clients.
It gives me a very good, stable connection in all tunnels.
How has it helped my organization?
Of course, it improves my organization to achieve fully secure connectivity between sites and clients.
It has a good web filtering database and a good application control database in addition to intrusion prevention. Together, these give me confidence in our security.
What is most valuable?
All of the features in this solution are good. The most valuable is the IPsec VPN tunneling and SSL VPN tunneling, both site-to-site and client-to-site.
The log viewer is extremely helpful for analyzing all incoming and outgoing traffic.
What needs improvement?
I would like to have remote access to clients using a static IP for a certain period of time. This would allow me to log in to any client, remotely, with a known and fixed IP address.
For how long have I used the solution?
We have been using this solution for five years.
Which solution did I use previously and why did I switch?
This is the first solution that we implemented.
What's my experience with pricing, setup cost, and licensing?
It's a suitable price and license.
Which other solutions did I evaluate?
We did not evaluate other options before choosing this solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Sophos XG
March 2025

Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.
Architect of solutions at a tech services company with 201-500 employees
User-friendly security with quality disk encryption but lacks on-premise deployment options and firewall rules could use improvement.
Pros and Cons
- "Sophos offers great disk encryption, anti protection, and the interface is very user-friendly."
- "I would like to next release to be able to support on-premise deployment. The construction of the rules within the firewall could also use some improvement."
What is our primary use case?
We use this solution to secure the computers within our environment.
What is most valuable?
Sophos offers great disk encryption, anti protection, and the interface is very user-friendly.
What needs improvement?
I would like to next release to be able to support on-premise deployment. The construction of the rules within the firewall could also use some improvement.
For how long have I used the solution?
I have been using Sophos XG for about two years.
What do I think about the stability of the solution?
This is a stable solution, I have not had any issues in regards to stability.
What do I think about the scalability of the solution?
This is a scalable solution. We have about two hundred users in our company.
How are customer service and support?
I have not needed to contact support.
Which solution did I use previously and why did I switch?
We were using ESET prior to switching to Sophos. ESET was a very simple solution that was unable to detect malware or ransomware. We had an attack and needed to switch to a solution that supported ransomware.
How was the initial setup?
The initial setup was very straightforward and took about one week to complete.
What about the implementation team?
We used an integrator to compete the deployment. We have a contract with them so we do not need any in-house team members for maintenance.
What other advice do I have?
I would recommend this solution as it offers good protection.
I would rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head Of Solutions at a tech services company with 11-50 employees
Feature rich, reliable, good support, and good pricing
Pros and Cons
- "There are many valuable features."
- "They need to improve the SD-WAN feature."
What is our primary use case?
We are IT, service providers, here in Pakistan, we provide solutions for our customers.
We deploy this solution for the health care industry, in hospitals.
What is most valuable?
There are many valuable features.
It's a good product.
What needs improvement?
It is not recommended for larger enterprise customers.
They need to improve the SD-WAN feature.
For how long have I used the solution?
As we are service providers, we have deployed multiple deployments of Sophos XG for our customers.
Our clients are using the latest version.
What do I think about the stability of the solution?
Sophos XG is a reliable product.
What do I think about the scalability of the solution?
Sophos XG is easy to scale.
We have eight to ten customers who are using this solution.
How are customer service and technical support?
Technical support is good but there is a delay in response.
The response time needs improvement.
Which solution did I use previously and why did I switch?
We deal with Fortinet and Sangfor as well.
How was the initial setup?
The initial setup is easy to apply. It is not complex.
What's my experience with pricing, setup cost, and licensing?
The product is well priced. We are happy with the pricing.
The license is subscription-based.
What other advice do I have?
I would recommend this solution for less than 5,000 users.
I would rate Sophos XG an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Infrastructure Administrator at CFA-INSTA
Fully integrated, easy to use, and scalable
Pros and Cons
- "I have found the solution easy to use and fully integrated."
- "The solution could improve by having better security."
What is most valuable?
I have found the solution easy to use and fully integrated.
What needs improvement?
The solution could improve by having better security.
For how long have I used the solution?
I have been using this solution for one year.
What do I think about the scalability of the solution?
In my experience, I have found it to be scalable.
How was the initial setup?
The installation took approximately one day to complete.
What about the implementation team?
We did the implementation of the solution and we used a team of two.
What other advice do I have?
I would recommend this solution to others.
I rate Sophos XG a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Technical & Pre-Sales Manager at GateLock
Multifaceted security protection to protect us and our customers
Pros and Cons
- "All of the features are amazing, especially Sandstorm, which prevents bad traffic or downloaded files from reaching our customers' and partners' networks."
- "Network security is in need of improvement."
What is our primary use case?
This solution is implemented for medium and large enterprises to protect their network from attacks and to filter the web traffic through web protection and application protection modules.
This solution includes Email protection, IPS, Antivirus gateway, ATP, Reporting, VPN, Sophos Wireless controller, load balancer, WAF, and traffic shaping.
How has it helped my organization?
- It's protecting our networks from threats.
- Block URLs and web applications based on business needs.
- Not expensive when compared to other vendors, with a great added value.
- Impressive synchronized security with its endpoint solution.
What is most valuable?
All of the features are amazing, especially Sandstorm, which prevents bad traffic or downloaded files from reaching our customers' and partners' networks.
What needs improvement?
Network security is in need of improvement.
For how long have I used the solution?
I have been using this solution for five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Engineer with 51-200 employees
The product has much potential to be one of the best on the market according to bang for bucks. But look critically to the features you want and the features that are available with this product.
What is most valuable?
Sophos RED, because this makes it very easy to deploy new sites, without the need of static IP addresses and a completely new firewall setup. The rule-based use is the same as if it were internal to the central site.
Web Protection, because this feature implements rules on user/group basis and this is done on the firewall rules itself. So it is easy to check.
Sophos Sandstorm, because it implements sandboxing so downloaded files are checked by hash or checked by unpacking it in within the Sophos Cloud.
How has it helped my organization?
With its central management console, it implements an intuitive management console with change tracking. So it’s easy to see who has made changes and to keep track of changes.
What needs improvement?
Email Protection has room for improvement. It doesn’t have an intuitive rule base. I would much like it to be like the Sophos UTM software. The level of detail in the settings is much too low.
For how long have I used the solution?
I have been personally using this product for almost two years now.
In our business, we have been using the product alongside the Sophos SG for more than a year now.
What do I think about the stability of the solution?
The first firmware versions were not that stable and had a lot of bugs in it. From Version SF 16 and above, the stability has improved a lot.
What do I think about the scalability of the solution?
We didn’t encounter any issues with scalability as of yet.
How are customer service and technical support?
Technical support, I would rate it as a six, because the technical expertise level from this product is below the level I’m used to. Also, the response times have increased since the launch of Sophos XG.
Which solution did I use previously and why did I switch?
We used the Sophos UTM software. We did switch for some customers to the Sophos XG solution because of the customer’s needs.
How was the initial setup?
The initial setup is pretty straightforward. The only downside is that a Sophos Account is necessary to activate the box. It has an intuitive setup to take care of the basic settings needed to connect to the internet.
What's my experience with pricing, setup cost, and licensing?
Pricing of the hardware box is the same as Sophos UTM, but the licenses are a little more expensive. The most used license is the Enterprise Guard, it implements Network Protection and Web Protection in a bundle with support.
Which other solutions did I evaluate?
We evaluate other options for our customers constantly. We select the product which is best suited to the situation. We evaluate Sophos UTM, Sophos XG, and Meraki.
What other advice do I have?
The product has much potential to be one of the best on the market according to bang for bucks. But look critically to the features you want and the features that are available with this product. Don’t select this product just yet for email filtering, because it is underdeveloped.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Network engineer at a manufacturing company with 201-500 employees
All the features are contained within a single bundle and the solution comes with easy installation and a user-friendly GUI
Pros and Cons
- "The solution comes with a common bundle which comprises all the feature."
- "While it is possible to configure between two of the solution's devices in the same model, the high available usually fails."
What is our primary use case?
We use the solution for incoming and outgoing computer traffic. It has advanced Samsung features, which means it adds IPS to each of the packets. It creates different zones and manages of each of them individually. It can also be managed from the central cloud solution, known as the super central. It works with most devices.
The server comes with web server protection and and provides application, email and avenue protection, meaning the solution boasts many features.
What is most valuable?
The solution is really cool and has a very user friendly GUI.
It comes with a common bundle which comprises all the feature. There is no need to get one edition, just the license. With Cisco, I must get different bonds and types, but Sophos XG has all the bundles in a single box.
What needs improvement?
While it is possible to configure between two of the solution's devices in the same model, the high available usually fails. We are talking about when there are two devices running concurrently. When it comes to the traffic, there is a distribution of load balancing and the upworking. This is what is meant by high availability.
For how long have I used the solution?
I have been using Sophos XG for three years.
What do I think about the stability of the solution?
The solution is definitely stable.
What do I think about the scalability of the solution?
For sure, the solution is scalable.
Which solution did I use previously and why did I switch?
We did not use a different solution prior to Sophos XG.
How was the initial setup?
The installation is extremely straightforward.
Deployment takes one hour, tops.
What about the implementation team?
Installation can be done on one's own.
The same holds true of deployment.
What's my experience with pricing, setup cost, and licensing?
There is no need to get one edition, just the licensing, as we are talking about a common bundle which encompasses all the features.
Which other solutions did I evaluate?
Unlike Cisco, which requires the purchase of different bonds and types, Sophos provides all of the bundles in a single box.
What other advice do I have?
I would recommend the solution to others.
I rate Sophos XG as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
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sharing their opinions.
Updated: March 2025
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