Symantec Identity Governance and Administration Reviews and Pricing

Manager at Flex Consultancy Services Pte Ltd

Dec 31, 2014

Setup is considered straightforward due to a wizard based installation. However it is complicated due to HA requirements

Pros and Cons

"This solution was implemented for a Financial Client to automate account provisioning across various disparate systems (more than 80 systems across 5 countries)."

"Lack of a comprehensive attestation component/product and easy to use workflow that supports both attestation and provisioning."

What is most valuable?

Identity Policy and its Ability to support Account Provisioning to RACF and AD/Exchange.

How has it helped my organization?

This solution was implemented for a Financial Client to automate account provisioning across various disparate systems (more than 80 systems across 5 countries). From an HR perspective, when an employee leaves the organisation, suspension, transfer and removal of access to systems can be completed within 7 days in comparison to up to 30 days when handling it manually. Access to system(s) can now be approved and granted within 3 working days going through a self-service application and approval process.

What needs improvement?

Lack of a comprehensive attestation component/product and easy to use workflow that supports both attestation and provisioning. However, currently CA does have a product for attestation.

For how long have I used the solution?

3 years

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What was my experience with deployment of the solution?

Main issues were with migration of data from a 8.x to 12.5 sp2.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

No scalability issues

How are customer service and support?

Customer Service:

7/10

Technical Support:

8/10

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Initial Setup is considered straightforward due to its wizard based installation. However, it is complicated due to HA requirements.

What other advice do I have?

Compilation of data for Attestation manually may take 3-6 months or more if the organisation has large number of assets distributed across several countries. The need to maintain up-to-date access list on every asset also poses a challenge.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user176574

Delivery Manager at a tech services company with 51-200 employees

Dec 30, 2014

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Setup is straightforward and can be done quickly, but the UI has lots of room for improvement

Pros and Cons

"It provides a robust provisioning facility which enables admin configuration, and complex provisioning rules are quick to change when business requirements do."

"Yes, we encountered many product issues during deployment, and some were identified as product limitations."

What is most valuable?

Provisioning server and Policy Xpress.

How has it helped my organization?

It provides a robust provisioning facility which enables admin configuration. Complex provisioning rules are quick to change when business requirements do.

What needs improvement?

Workflow engine and workflow configuration. Also, the user interface has a lot of room for improvement.

For how long have I used the solution?

2 years.

What was my experience with deployment of the solution?

Yes, we encountered many product issues during deployment, and some were identified as product limitations.

What do I think about the stability of the solution?

So far no, the product works well and it's stable.

What do I think about the scalability of the solution?

Not at this moment.

How are customer service and technical support?

Customer Service:

The customer representatives of CA are good and they always give quick responses.

Technical Support:

The support is helpful, the response time is fast, and their knowledge is good.

Which solution did I use previously and why did I switch?

Yes we used Oracle Identity and Oracle Waveset.

How was the initial setup?

Yes the setup is straightforward and it can be done quickly.

What about the implementation team?

I am working within a vendor team.

Which other solutions did I evaluate?

Yes, Oracle Identity Manager

What other advice do I have?

The ongoing support of the product is extremely important.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide

Symantec Identity Governance and Administration

May 2026

Free Report: Symantec Identity Governance and Administration Reviews and More

Learn what your peers think about Symantec Identity Governance and Administration. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

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it_user175146

System Engineer at a tech services company with 10,001+ employees

Dec 23, 2014

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Features have been improving with each release. The web service configuration should be improved.

Pros and Cons

"Deployment was easy, I can say it's the best on the market with small amount of manpower."

"Customer Service: Good but more skilled people required according to geographical location."

What is most valuable?

Connector Development (connector Express) and Policy Express enhanced feature which is improving every time with new releases.

How has it helped my organization?

Self service portal helps the user to manage approval, delegation, password management and its bulk task capability resolves lot of problem.

What needs improvement?

Custom connector, web service configuration and use.

For how long have I used the solution?

4 years

What was my experience with deployment of the solution?

Easy, I can say it's the best on the market with small amount of manpower.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Good but more skilled people required according to geographical location.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Straightforward, as it was simple with few resources needed.

What about the implementation team?

Self implemented.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user1125

Network Engineer at a retailer with 51-200 employees

Jul 13, 2012

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“A smart identity management solution that adds to your business advantage”

Pros and Cons

"Allows individual users to work in a controlled and secure environment, whereby user authentication, access control, password administration, and smooth workflow are ensured."

"Cost is the only demerit of Identity Manager because it requires updates of software and technology as users keep multiplying."

Valuable Features:

• Allows individual users to work in a controlled and secure environment, whereby user authentication, access control, password administration, and smooth workflow are ensured. • Even if a user forgets theirs access information or password, Identity Manager helps users to restore access. This reduces the cost of help-desk support while making the daily operations much smoother. • Large sized organizations require Identity Manager to ensure that their network and systems are secure for use or for access by delegated users. • It ensures that business workflow is in compliance with secure standards of technology infrastructure.

Room for Improvement:

• Cost is the only demerit of Identity Manager because it requires updates of software and technology as users keep multiplying. Identity Manager is also prone to hackers and therefore needs to be regularly checked for security threats and intrusions. • Users must be trained to use the system.

Other Advice:

Medium to large sized organizations require Identity Manager in order to allocate their technology costs in a much better way. After a one time heavy installation cost, companies do not need to worry about user password/access issues that may occur on a daily basis.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user3477Security Expert at a financial services firm with 501-1,000 employees

Report as inappropriate

Jan 4, 2013

How is this app prone to hackers? Please elaborate the difference between this J2EE application and another. That's a pretty broad statement.

it_user1062

Tech Support Staff at a tech company with 51-200 employees

Jun 29, 2012

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Identity manager is an identity management tool for administrators that governs and manages the identities of users, their access to the system, roles, and what they are allowed to do with data they have access to.

Pros and Cons

"It is flexible, reduces the costs of administration and increases accountability, improves security, and lowers help desk workloads."

"Identity manager is very complex and you must have the knowledge and skills required to use it."

Valuable Features:

• Identity manager enables automated processes of entitlements, management as well as deletion, and creation of user accounts. • Access to all enterprise systems like relational databases can be managed efficiently. • Identity manager decentralizes group membership and role management, by allowing administration of delegated users, and therefore scalability and less maintenance can be achieved. It is flexible, reduces the costs of administration and increases accountability, improves security, and lowers help desk workloads.

Room for Improvement:

Identity manager is very complex and you must have the knowledge and skills required to use it. It is also a bit expensive, but its benefits outweigh all these cons.

Other Advice:

Identity manager is designed to improve business security and compliance and efficiency by automating identity controls, which increases flexibility and agility of IT and businesses. It can be deployed on-site or as virtual and cloud services. It incorporates very critical features, like a module for structured administration, integrated compliance support and workflows, and self-services for users. I have used it for more than one year now.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Subrata Mallick

CEO at Next Generation Technocom Pvt Ltd

Nov 26, 2023

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Provides efficient customization features, but it could integrate with third-party products

Pros and Cons

"The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements."

"The product works slowly while accessing cloud-native solutions."

What is our primary use case?

We use the product for advanced authentication, identity and access management, and governance.

What is most valuable?

The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements.

What needs improvement?

The product works slowly while accessing cloud-native solutions. They should work on their ability to integrate with third-party vendors. Additionally, cloud networking features and Azure, AWS, and GCP integration are needed.