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it_user351561 - PeerSpot reviewer
Middleware Engineer at a energy/utilities company with 10,001+ employees
Real User
Allows us to identify a role for each application or for a group of applications.

What is most valuable?

The features that I find most valuable are the creation of access and admin roles. You can also manage many different applications -- more than one hundred -- in only one box. It also adds a level of security that we didn't have previously.

How has it helped my organization?

We can identify a role for each application or for a group of applications. It's great in helping us organize and provide access to different apps.

What needs improvement?

Because it's software on our network, there are sometimes load-balancing issues or latency delays.

What was my experience with deployment of the solution?

We've had no issues with deployment.

Buyer's Guide
Symantec Identity Governance and Administration
October 2024
Learn what your peers think about Symantec Identity Governance and Administration. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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What do I think about the stability of the solution?

It's always stable. We have different boxes installed and have never had a stability issue.

What do I think about the scalability of the solution?

Nobody's complaining about it and we have 100,000 users, even though they're usually not all being authenticated at the same time.

How are customer service and support?

We use technical support for issues and installations and they always help us. The biggest issues took a few weeks.

How was the initial setup?

The upgrades were complex, like from R6 to R12. Sometimes the import/export process was not working properly, but, we just opened a case and they figured it out for us.

What other advice do I have?

Learn well how to use it. Train. Get CA training if you can as that would be the best.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Support Manager at Future systems
Real User
Enables us to manage identities and environment controllers in order to make it more unified and standard
Pros and Cons
  • "I like that it is easy to diagnose. It has a version of a virtual appliance so we can download it, run it, configure it, and it would take about 10 to 15 minutes to configure the cluster or so."
  • "They should easier and better integration with other software."

What is our primary use case?

Our primary use case of this solution is for managing identities and environment controllers in order to make it more unified and standard. 

What is most valuable?

I like that it is easy to diagnose. It has a version of a virtual appliance so we can download it, run it, configure it, and it would take about 10 to 15 minutes to configure the cluster or so.

It's easy to deploy, it's two versions, the manual deployment version, if it can be prepared in clusters it'll take one or two days. But the software appliance will take from 15 to 20 minutes.

What needs improvement?

They should easier and better integration with other software. It's hard to create custom integration rules with other software, like Oracle. This needs to be improved to give the customer an easier way to integrate.

For how long have I used the solution?

I have been using this solution for the past two to three years. 

What do I think about the stability of the solution?

It is stable. If I had to rate the stability from one to ten, I would give it an 8.5.

How are customer service and technical support?

Technical support from CA is not very good. I would give them a seven out of ten for their assistance and their knowledge. They could use improvement. 

What other advice do I have?

I would rate it an eight out of ten.

To make it a ten, it should have more remote capabilities. There should be better partnerships with remoting tools. They need more remote partners and better dashboards.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Symantec Identity Governance and Administration
October 2024
Learn what your peers think about Symantec Identity Governance and Administration. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
PeerSpot user
Middleware specialist at a insurance company with 10,001+ employees
Real User
It provides a user-friendly front-end to manage LDAP-based users, and although the customer UI is modern, it could be improved more to made easier to use.

Valuable Features

Our customers find it easy to use.

Improvements to My Organization

It provides a user-friendly front-end to manage LDAP-based users.

Room for Improvement

The interface is modern, but could have been made even easier to use for the customers.

Use of Solution

I managed it for approximately three years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

It's a little bit difficult to support.

Technical Support:

It's reasonable. The support is not the quickest to respond and does not have a mature process in terms of what logs must be gathered, and what to gather before raising a case.

Implementation Team

CA provided assistance with augmentation of the existing solution, they provided quite a good level of support during the project.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Manager at a tech services company with 501-1,000 employees
Real User
Has good technical support but the setup and patching are complex
Pros and Cons
  • "Word mining and risk campaigns are the most valuable features of this solution."
  • "In the next release, there should be provisioning of your certifications."

What is our primary use case?

We use the private cloud deployment model of this solution. 

What is most valuable?

Word mining and risk campaigns are the most valuable features of this solution.

What needs improvement?

I would like to have differential campaigns. In the next release, there should be the provisioning of your certifications. When you remove access or grant extra access to someone, it would be good to have direct provisioning to different sources.

What do I think about the stability of the solution?

It's stable and runs well. 

How are customer service and technical support?

Technical support is good and efficient. 

How was the initial setup?

The initial setup was easy. Sometimes upgrades are a little bit complex. There are many components where you have to apply a patch to each component of the solution. For the installation, I would say it's a little bit complex. It's a little bit complex to set up but when it's okay, it runs fine.

What other advice do I have?

My advice to someone implementing this solution is to take a few days to plan with professional services for the setup. 

I would rate it between a six and seven out of ten. Not a ten because of the complex setup and because we had some issues applying some patches. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solution Architect with 1-10 employees
Real User
You can set it up in a PoC very quickly to demonstrate its provisioning capabilities, but it has a lot of room for improvement
Pros and Cons
  • "When comparing it to other products, you can set up CA IAM in a PoC very quickly to demonstrate its provisioning capabilities."
  • "It is easy to use, and does not requires an extensive programming or development background."
  • "The product has a lot of need for improvement. Our issues are being raised back to the vendor as enhancements."

What is most valuable?

Ease of use for the configuration of provisioning accounts through an account template concept for an OOTB connector.

It does not requires an extensive programming or development background. The screen of the admin tool creates an account on the system to CA IAM, which provides it to the OOTB connector, then you can simply configure CA IAM to do the provisioning. CA IAM can help with the automation of user provisioning at the same level as the system admin. 

When comparing it to other products, you can set up CA IAM in a PoC very quickly to demonstrate its provisioning capabilities.

It fits for organizations having simple, basic provisioning requirements. If your organization has complex provisioning use cases and requirements, then you must have an architect and developer on the team to help bridge the gap that CA IAM cannot provide.

What needs improvement?

The product has a lot of need for improvement. Our issues are being raised back to the vendor as enhancements.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

We have encountered issues with stability.

What do I think about the scalability of the solution?

We have encountered issues with scalability.

How are customer service and technical support?

Our experience with the technical support team is good. CA technical support is very keen to help their customers. 

Most issues are solved by the our team, but at least, their team has provided moral support to us.

Which solution did I use previously and why did I switch?

We did previously use a different solution, and we switched for several reasons.

How was the initial setup?

The initial setup can be both straightforward and complex. This is up to an organization's requirements of the CA Identity Manager solution.

What about the implementation team?

This product is the same as other CA IDM product, which can help improve organizations, similar to the messaging on the product brochure.

In real life, it is up to the skill of the implementation team as to how they can configure the product to serve the business processes of the organization. The reason why some IDM projects have failed comes from implementation. The team must be good at the functional, technical, and designing of business processes. The product could be mediocre, but the implementation team must be top gun. Choose an implementation team wisely, especially when your requirements and processes are complex. A good product under a poor team cannot bring about the result seen on the product brochure.

What's my experience with pricing, setup cost, and licensing?

The connector is free, and bundled with the product.

What other advice do I have?

The product is considered good, in the top five. Looking at the product features carefully if your organization has complex provisioning requirements and business processes to find gaps.

Finally, always search for the best implementation team, who has skills and experience.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user558513 - PeerSpot reviewer
Information Technology Specialist - Information Security at a government with 1,001-5,000 employees
Vendor
It provides legacy interfacing, including with our mainframe. The UI and usability need to be improved.

What is most valuable?

The most valuable features of this product are the legacy interfacing - interfaces with our mainframe - as well as provisioning.

How has it helped my organization?

It gives the end users power for their other access requests.

What needs improvement?

User interface and usability are mainly the features that need improvement.

I'm not sure if the new release includes 508 compliance for blind and deaf users. That would be a nice feature to include, especially for the government space.

What do I think about the stability of the solution?

The stability of this product is okay.

What do I think about the scalability of the solution?

Scalability of this product is something that we need to look into.

How are customer service and technical support?

The technical support team is good. Actually, we have a CA support team onsite which is good. They have been able to answer all our questions.

Which solution did I use previously and why did I switch?

I wasn't involved in the decision-making process for purchasing this product since it was taken a while back.

How was the initial setup?

I wasn’t involved in the initial setup process.

What other advice do I have?

User interface is an important feature, especially in the sector from where I am coming from. Later releases are just allowing a user to know what to do in the product.

I would wish others good luck while purchasing this product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Information Security Analyst at a financial services firm with 10,001+ employees
Real User
It has provided a centralized platform to manage the lifecycle of all identities across different endpoint systems.

What is most valuable?

  • User-friendly UI
  • In built connectors for various endpoints

How has it helped my organization?

It's provided a centralized platform to manage the lifecycle of all identities across different endpoint systems such as Active Directory, Salesforce, etc.

What needs improvement?

It should be better when doing custom connections.

For how long have I used the solution?

I've used it for one year and two months.

What was my experience with deployment of the solution?

There were very few issues.

What do I think about the stability of the solution?

At times we had issues with CA Identity Manager tasks getting hung in an "In Progress" state. We had to restart the instances, but that happens very seldom.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

8/10.

Technical Support:

7/10.

Which solution did I use previously and why did I switch?

No previous solution was in place.

How was the initial setup?

It was complex due to the vast number of identities in the organization.

What about the implementation team?

It was implemented in-house.

What was our ROI?

It's more than satisfactory.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user175146 - PeerSpot reviewer
System Engineer at a tech services company with 10,001+ employees
Real User
Features have been improving with each release. The web service configuration should be improved.

What is most valuable?

Connector Development (connector Express) and Policy Express enhanced feature which is improving every time with new releases.

How has it helped my organization?

Self service portal helps the user to manage approval, delegation, password management and its bulk task capability resolves lot of problem.

What needs improvement?

Custom connector, web service configuration and use.

For how long have I used the solution?

4 years

What was my experience with deployment of the solution?

Easy, I can say it's the best on the market with small amount of manpower.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Good but more skilled people required according to geographical location.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Straightforward, as it was simple with few resources needed.

What about the implementation team?

Self implemented.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Symantec Identity Governance and Administration Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Symantec Identity Governance and Administration Report and get advice and tips from experienced pros sharing their opinions.