Symantec Identity Governance and Administration Reviews

The valuable features are the speed and the ability to provision all of our employees. I like the usability as well.

I'm happy with the features that are in the current release.

We have IDM integrated with Provisioning, SiteMinder, and CA Directory as our IAM solution. When we embark on an upgrade initiative for one of these components we quickly find that newer versions of IDM are not supported with the other exisiting components. This results in a much larger project to upgrade SiteMinder, IDM, Provisioning, Directory, and the OS which results in Senior management abandoning our upgrade project. I would like to see IDM supported with a larger version footprint in relation to the other required components in our IAM application framework.

The provisioning perspective is very stable. In terms of identity management, the logic is good, but performance could be better.

The tool is not scalable. That is not a limitation from a CA software perspective. The lack of scalability is more a result of how we originally set up the product.

We have used technical support. Overall, we find it very good. For Identity Manager, it is hard to get the right support agent.

I was involved in the installation and it was complex. We were coming from a very old version and we had to upgrade. There was a lot of data migration.

I have many colleagues from different companies and we all tend to lean towards CA products. We are accustomed to using CA.

The most valuable features include governance certification and creation of rules. Ones the rules are created, they're put into IdentityMinder so that IdentityMinder can use those rules to provision all the users from provisioning or de-provisioning based on HR processes to create targeted endpoints. One of the targeted endpoints is used as the authentication alteration source for CS. What Identity Governance does is that it allows us to see the full, big picture of all this inter-connectivity.

The product is great with good fundamentals from its Integrity days some 16 years ago. The product is still living on the same principles, even as federation, cloud, B2B, and add-ons came into the picture. It has the core fundamentals and it's still sophisticated.

The technical support for this particular product is really poor and needs a lot of work.

The stability of it seems good so far. Right now we are using rule mining, rule certifications, rule accessibility and GovernanceMinder. They're working fantastically.

Technical support is a fail.

I wasn't involved in the setup.

Be sure to define your scope properly.

• User-friendly UI
• In built connectors for various endpoints

It's provided a centralized platform to manage the lifecycle of all identities across different endpoint systems such as Active Directory, Salesforce, etc.

It should be better when doing custom connections.

I've used it for one year and two months.

There were very few issues.

At times we had issues with CA Identity Manager tasks getting hung in an "In Progress" state. We had to restart the instances, but that happens very seldom.

No issues encountered.

8/10.

7/10.

No previous solution was in place.

It was complex due to the vast number of identities in the organization.

It was implemented in-house.

It's more than satisfactory.

The most valuable aspects of Symantec Identity Governance and Administration are all the features, it is the most complete solution on the market. It has features, such as scanners and portals, it has everything.

I have been using Symantec Identity Governance and Administration for approximately 10 years.

We have approximately 2,000 users using Symantec Identity Governance and Administration in my organization. It is scalable.

The support from Symantec Identity Governance and Administration could improve.

The price of Symantec Identity Governance and Administration could improve.

I rate Symantec Identity Governance and Administration an eight out of ten.

Ease of use for the configuration of provisioning accounts through an account template concept for an OOTB connector.

It does not requires an extensive programming or development background. The screen of the admin tool creates an account on the system to CA IAM, which provides it to the OOTB connector, then you can simply configure CA IAM to do the provisioning. CA IAM can help with the automation of user provisioning at the same level as the system admin. 

When comparing it to other products, you can set up CA IAM in a PoC very quickly to demonstrate its provisioning capabilities.

It fits for organizations having simple, basic provisioning requirements. If your organization has complex provisioning use cases and requirements, then you must have an architect and developer on the team to help bridge the gap that CA IAM cannot provide.

The product has a lot of need for improvement. Our issues are being raised back to the vendor as enhancements.

We have encountered issues with stability.

We have encountered issues with scalability.

Our experience with the technical support team is good. CA technical support is very keen to help their customers. 

Most issues are solved by the our team, but at least, their team has provided moral support to us.

We did previously use a different solution, and we switched for several reasons.

The initial setup can be both straightforward and complex. This is up to an organization's requirements of the CA Identity Manager solution.

This product is the same as other CA IDM product, which can help improve organizations, similar to the messaging on the product brochure.

In real life, it is up to the skill of the implementation team as to how they can configure the product to serve the business processes of the organization. The reason why some IDM projects have failed comes from implementation. The team must be good at the functional, technical, and designing of business processes. The product could be mediocre, but the implementation team must be top gun. Choose an implementation team wisely, especially when your requirements and processes are complex. A good product under a poor team cannot bring about the result seen on the product brochure.

The connector is free, and bundled with the product.

The product is considered good, in the top five. Looking at the product features carefully if your organization has complex provisioning requirements and business processes to find gaps.

Finally, always search for the best implementation team, who has skills and experience.

We take identity management seriously and CA IDM is helping us to accomplish that goal.

We have streamlined the identity management process, but we are not completely utilizing all the features of CA IDM. This product is a milestone/cornerstone for us to accomplish our identity management goals.

We have been making strides in that area, but we still have more improvements to do. We are not there yet, but we hope to be there soon.

An improvement that we would like to see in a later version is taking it to the cloud. We have it on-premise and we foresee a lot of scalability challenges so taking it to the cloud might be a very good option for us.

This solution is very stable. I have no problems in that aspect.

We have not yet tried to scale this product.

We do use CA technical support. They are extremely professional and very skilled at what they do. I would give them a rating of 7/10.

We were not using any other solution prior to this one.

This was our go-to-solution from the outset. CA was a part of our solution always.

I was personally not involved in the initial setup. After it had been completely set-up, we took over the operations from another company. From what I have heard, it was quite straightforward.

I would advise to do a lot of analysis before you get in because the product itself has a lot of capabilities. However, understanding and making sure that all these capabilities are captured, is very important for implementation.

The first criteria while selecting a vendor was how much support we could get from the vendor. This was our primary concern because a lot of identity management software vendors provided the same solution but the level of support was very important for us. The second criteria is what niche capability the product brings in and how it stands out from the competition.

To use this tool to its fullest capability is our problem. The process is not there yet to completely utilize this solution.

We use the private cloud deployment model of this solution. 

Word mining and risk campaigns are the most valuable features of this solution.

I would like to have differential campaigns. In the next release, there should be the provisioning of your certifications. When you remove access or grant extra access to someone, it would be good to have direct provisioning to different sources.

It's stable and runs well. 

Technical support is good and efficient. 

The initial setup was easy. Sometimes upgrades are a little bit complex. There are many components where you have to apply a patch to each component of the solution. For the installation, I would say it's a little bit complex. It's a little bit complex to set up but when it's okay, it runs fine.

My advice to someone implementing this solution is to take a few days to plan with professional services for the setup. 

I would rate it between a six and seven out of ten. Not a ten because of the complex setup and because we had some issues applying some patches. 

The most valuable features of this product are the legacy interfacing - interfaces with our mainframe - as well as provisioning.

It gives the end users power for their other access requests.

User interface and usability are mainly the features that need improvement.

I'm not sure if the new release includes 508 compliance for blind and deaf users. That would be a nice feature to include, especially for the government space.

The stability of this product is okay.

Scalability of this product is something that we need to look into.

The technical support team is good. Actually, we have a CA support team onsite which is good. They have been able to answer all our questions.

I wasn't involved in the decision-making process for purchasing this product since it was taken a while back.

I wasn’t involved in the initial setup process.

User interface is an important feature, especially in the sector from where I am coming from. Later releases are just allowing a user to know what to do in the product.

I would wish others good luck while purchasing this product.