Tyk Reviews

Enterprise buyers find Tyk's pricing to be competitive and flexible, with various versions and plans available to suit different needs. Some users appreciate the transparency and absence of additional costs, noting the availability of a free version alongside paid options. While some users benefit from using the open-source version without licensing fees, others pay a licensing fee for extended features. In comparison to alternatives like Microsoft API Gateway, Tyk offers cost-effective features, though its competitiveness varies by environment.

• "The cost curve is far smoother, both in terms of volume and the number of calls it's running on, compared to most competitors. So it's a tad more expensive at the very low end, but the curve is nothing like Apigee or some of the others."
• "We are using the open-source version of this product, so there are no licensing costs for its use."
• "It had a free version, which suited many of our needs, but not all, but we were happy to go ahead with the licensed version as well, which is the paid version."

Tyk is used to manage APIs and serve as an API gateway for high-volume calls, mainly in Microsoft and Amazon environments. It integrates legacy systems with modern technology, supporting businesses in public cloud settings, often for financial institutions. Its use involves designing customer interfaces and managing API scaling. Organizations utilize Tyk for API management across complicated system architectures, incorporating older platforms with new technologies.

Tyk customer service and support are generally well-received. They offer a ticket-based system with responses within two business days. Users appreciate the useful communication, allowing quick issue resolution without the need for tickets. While support for multiple programming languages can be improved, they provide effective inquiry routes and self-learning options. Users occasionally seek support for improved usage rather than issue resolution, indicating satisfactory assistance.

Tyk's initial setup is noted for being very easy and straightforward. Users mention a quick deployment process, often completed within a day, facilitated by Docker integration. It can be installed on-premises or in a hybrid setup. Despite requiring some configuration, deployment is generally uncomplicated. Companies find it easy to organize information for developers, with minimal maintenance afterward. Teams are often lean, though some anticipate adding more engineers for management.

User feedback indicates varying experiences with Tyk's scalability. Some users are impressed, noting its adaptability to large-scale demands and flexibility, particularly in cloud environments. High scalability is highlighted as an attractive feature for medium and large enterprises. However, others have not tested its scalability extensively, relying on research and reports from other users. Several users intend to explore scalability further once preliminary conditions are satisfied.

Users have consistently praised Tyk's stability. Multiple sources report no crashes over extended periods. Even in development settings, stability remains reliable. Some have not yet tested the solution under production load, but others confirm stable operations without issues for years. A competitor using Tyk for a long time has not experienced problems, suggesting trust in its performance. An emphasis on its constant functioning without interruptions is frequently noted.