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Real User
UI based automation and background automation can both be done

What is our primary use case?

  • I worked on the employee onboarding and offboarding process for a client.
  • I worked the reconciliation process for one of the financial clients.

How has it helped my organization?

I am working for multiple clients in the US on UiPath. UiPath is the most innovative tool for RPA. It pushes the innovation a step forward in every upgrade. UI based automation and background automation can both be done by UiPath. It makes every FTE job easier and much easier. Every business user feels much comfortable after their process gets automated so that they can keep their focus on some other productive work.

What is most valuable?

Web automation and Citrix automations are made very easy.

What needs improvement?

It is not compatible with some of the old windows applications.

I am dealing with the clients who still use 1990's power builder applications. The UiPath is unable to recognize the elements of the applications.

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UiPath
February 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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System Engineer at HUGO BOSS Ticino SA
Real User
The best feature is the possibility to schedule the processes and automatize its execution

What is our primary use case?

We implement some robots in order to automate a lot of activities that require repetitive actions like manipulation of Excel files.

How has it helped my organization?

We deploy robots that help us to schedule activities during the day and to get only the output. In this way, we optimize our time.

What is most valuable?

The best feature is the ability to schedule the processes and automatize their execution.

What needs improvement?

  • The product could be improved in managing clients from Orchestrator.
  • I'd like to find in the next solution the managing of Studio license from the Orchestrator server.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

The system is very good. The support works in a perfect way.

What do I think about the scalability of the solution?

It's very easy to increment performance.

How are customer service and technical support?

Customer service is the best. They work a lot and fix our issues always.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

Initial setup is very easy.

What about the implementation team?

We configure it ourselves. In some cases, we opened some tickets with support.

What's my experience with pricing, setup cost, and licensing?

Setup, cost and licensing are good.

Which other solutions did I evaluate?

We also looked at WinAutomation.

What other advice do I have?

This solution works very well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
UiPath
February 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
General Manager at Cloud Soft SRL
User
The robot took over the process that supported the creation of the timesheets, insertions in Oracle ERP, and status tracking in Oracle ERP.

What is our primary use case?

The UiPath robot took over the process that supported the creation of the timesheets, their insertion in Oracle ERP, and the status tracking in Oracle ERP.

How has it helped my organization?

  • Higher standardization of process integration with the customer's internal applications
  • Employees orientation towards non-repetitive work.

What is most valuable?

  • Rapid ROI (return on investment)
  • Running management
  • Higher standardization of process
  • Faster processing time.

What needs improvement?

  • HR and finance in IT and telecom business
  • Improve the ability to change the user interface or application functionalities. 

For how long have I used the solution?

One to three years.
Disclosure: My company has a business relationship with this vendor other than being a customer:
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reviewer1250985 - PeerSpot reviewer
Works at a tech services company with 51-200 employees
Real User
Convenient data handling features and a responsive community that is willing to help
Pros and Cons
  • "Quality of life improvements such as the multiple assign activity and more recently, the ability to change arguments to variables and vice versa are very appreciated."
  • "More quality of life improvements like automatic argument inheritance would be an improvement."

What is our primary use case?

Our primary use case is RPA Consultancy for clients. We have been building robots for our clients in many environments. These include attended and unattended robots that are on both web-enabled machines and local machines (Due to Security Concerns). They span across many industries as well. 

How has it helped my organization?

UiPath is by far the best RPA platform on the market. We have been building robots for our clients and saved many manhours and have very satisfied clients. As the best RPA Platform, it has provided lots of value through both our internal projects and for our clients.

What is most valuable?

The most valuable features are the helpful community and the ease of use. The fact that the community is responsive and willing and able to help is wonderful. Features that allow for convenient data handling are very useful as well. Simple things like being able to manipulate data in memory are not available in most competitors.

Quality of life improvements such as the multiple assign activity and more recently, the ability to change arguments to variables and vice versa are very appreciated. It shows that UiPath has been taking feedback from the community and acting on it to improve the platform.

What needs improvement?

More quality of life improvements like automatic argument inheritance would be an improvement. Also, have more courses, maybe for more prominent packages like enhanced REF, and the others released together with 2019.4. I also hope that UiPath can be closer partners with us.

For how long have I used the solution?

We have been using UiPath for one year.

What do I think about the stability of the solution?

UiPath is a stable solution. 

What do I think about the scalability of the solution?

It is scalable, especially with the use of Orchestrator.

Which solution did I use previously and why did I switch?

We use Automation Anywhere as well.

How was the initial setup?

The initial setup is relatively simple, but I have not personally done fancy stuff with installations thus far.

What about the implementation team?

Our in-house team builds the bots and deploys them.

What was our ROI?

Our ROI is high enough.

What's my experience with pricing, setup cost, and licensing?

UiPath is a good deal all round.

Which other solutions did I evaluate?

We have worked with both Automation Anywhere and Kryon.

What other advice do I have?

It is the market leader in RPA and my go-to software when looking at automating business processes. Kudos to the team.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Data Visualization Specialist at Data Catalyst
Real User
Automated data scraping and entry helps to shorten customer service time
Pros and Cons
  • "The most valuable features are PDF, Excel automation, and web scraping."
  • "The emailing and integration with self-service BI systems are areas that need improvement."

What is our primary use case?

My primary use case is data scraping and entry for an insurance firm.

How has it helped my organization?

This solution has gives us shortened customer service time. It is easy to use and a lively community is always ready to help resolve an issue.

What is most valuable?

The most valuable features are PDF, Excel automation, and web scraping.

The Try-Catch feature is awesome.

What needs improvement?

The emailing and integration with self-service BI systems are areas that need improvement.

For how long have I used the solution?

I have been using UiPath for eight months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
SAP Test Manager at Echelon Solutions Group LLC
Consultant
Supports integration with various OCR, cognitive, ML, and IoT related services and tools

What is our primary use case?

Reading non-PO invoice details form a SharePoint form, validating it, sending it for manager approval, and on receiving manager approval, entering the invoice details with invoice and approval attachments to SAP.

How has it helped my organization?

  • Improved the speed of the execution of processes 
  • Eliminated human errors: The manual actions had caused errors in the Excel formula, and it was unknown to the business until the UiPath RPA tool was implemented. 
  • Development was easy with UiPath with the numerous inbuilt activities and support for custom activities.
  • Issue handling was easy with the help of documentation, community and the official support team.

What is most valuable?

  • UiPath supports integration with various OCR, cognitive, ML, and IoT related services and tools.
  • UiPath provides the flexibility to use unattended robots without the need for Orchestrator.

What needs improvement?

The UiPath tool doesn't provide an option to resize the activities as per wish, especially "if" the activity is a big box. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Very stable solution.

What do I think about the scalability of the solution?

Easy to scale as per the need.

How are customer service and technical support?

UiPath provides a strong, active and very helpful official community platform for clarifying doubts, sharing issues, etc. UiPath has assigned an official team for providing support for the community users through this platform.

Which solution did I use previously and why did I switch?

Yes, Blue Prism. Unlike Blue Prism tools, UiPath provides a great user interface so that a person with minimum technical knowledge can understand the flow. 

How was the initial setup?

Very straightforward pricing, setup, cloud-hosting, and licensing.

What about the implementation team?

In-house.

What was our ROI?

110%.

What's my experience with pricing, setup cost, and licensing?

  • UiPath provides a flexible licensing model which helps the customer to spend based on their need. 
  • UiPath has a reasonable license price compared to other leading RPA tools. 
  • UiPath is an easy to learn and use tool with a great user interface. 

Which other solutions did I evaluate?

What other advice do I have?

If you are starting RPA and have no budget for POC, then blindly go with UiPath.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Associate Consultant
Real User
Basic knowledge of .NET is sufficient to develop a workflow
Pros and Cons
  • "Email automation can access emails in multiple ways."
  • "It is easy to use as drag-and-drop features are present."
  • "Basic knowledge of .NET is sufficient to develop a workflow."
  • "UI commands with minutes change in selector: The command works effectively in all environments."
  • "It could improve the service by resolving the bugs and providing the fixes as soon as possible."

What is our primary use case?

To automate various business processes which include generating reports, data entry into certain applications, email automation, and web automation.

How has it helped my organization?

  • It is easy to use as drag-and-drop features are present. 
  • Basic knowledge of .NET is sufficient to develop a workflow. 
  • Almost includes all the activities used for automation.

What is most valuable?

  • Email automation can access emails in multiple ways.
  • UI commands with minutes change in selector: The command works effectively in all environments.

What needs improvement?

It could improve the service by resolving the bugs and providing the fixes as soon as possible.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Sub Process Manager at Rimac Seguros
Real User
The option of evaluating the product with the community version is helpful

What is our primary use case?

  • Automatization of the collection process, downloading information from the web to Excel, and processing this information in our core systems
  • Policy issuing for standard products
  • IT: security accounts maintenance
  • Regulatory reports.

How has it helped my organization?

  • Forced us to understand the process
  • Standardized it prior to automation
  • It has liberated operative working ours from our collaborators.

What is most valuable?

  • Ease of use
  • Lots of activities that cover our needs
  • Free and online capacitation
  • The possibility to evaluate the product with the community version.

What needs improvement?

When the process is to be automatized, they sometimes don't have specific samples of using functions and commands from .NET, and then, we need some help from an IT specialist.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.